PROFILE

Thorough and meticulous planner with keen interest in Operation

and administration Management.

Nauzer Kuka

Mobile: +91 9967069613 WORK EXPERIENCE

Email: [email protected]
CareEdge Pvt Ltd. | 2022 - Present
Address: Jame Jamshed Bldg,
Parsi Colony, Dadar East, Mumbai Assistant Director
Care Risk Solution Pvt Ltd is a part of CARE Ratings with 15+
years of experience in providing solutions to Banks and Financial
Institutions.

Master’s in business administration My responsibility is to undertake / administer multiple vendor

– Institute of Technology management, travel management, managing payments &
Management collections, Budgeting & Planning of complete travel
requirement.
Year - 2008 – 2010

Shevie Exports | 2016 - 2021

Senior Manager - Administration
• Operations Management
Shevie Exports LLP is a 25-year-old company in High Fashion
• Account & Relationships design and have developed exquisite hand embroidered
Management concepts for some of the world most influential designers.

• Training Management I was solely responsible for complete Operations management

managing more than 400+ employees with Additional
• Resource Management responsibility to manage audits and compliance's.
• Escalation Management

• Vendor Management

• Government Liaisoning
Pratap Intelligence & Security | 2011 - 2016
General Manager
Domain Experience
Pratap Intelligence & Security is a professional facility
• Travels – 13 Years management agency, with a strong hold in the manpower
• Hi – Fashion – 7 Years management domain.

• Facility Mgmt. – 5 Years

• Software & Technology – 1.5

Years
 PROFILE

Thorough and meticulous planner with keen interest in Operation

and administration Management.

Mobile: +91 9967069613

World Global Services Pvt. Ltd.| 2004 - 2011
Assistant Manager – Air Canada

Email: [email protected] WNS Global is a global BPO company headquartered in Jame

Jamshed, Parsi Mumbai, India WNS and is listed on the New
York Stock Colony, Dadar East, Mumbai Exchange under the
Address: Jame Jamshed Bldg. Parsi symbol WNS.
Colony, Dadar East, Mumbai. Key responsibilities included Account Management,
manpower planning & resourcing, identifying KPI’s ,
performance reviews and reporting with management team.

Airline Financial Services India Pvt. Ltd.

| 1997 - 2003
Sr. Accounts Executive
Airline Financial Services (now TATA Consultancy Services) was
recognized as pioneers in delivering Business Process
Outsourcing (BPO) solutions to the Service industry. AFS
provided services in the airline revenue accounting and other
allied airline sectors like Fare Audit, Pricing Support, Frequent
Flyer Program, E-Help Desk etc.

Worked as Senior Account for Swiss Air, Austrian Airlines and

managed Frequent Flyer Programs etc.
 Detailed Work Experience

CareEdge Pvt Ltd. | 2022 – Present

Assistant Director
Roles & Responsibilities:

• Coordinate travel schedules, both domestic and international. Prepare a detailed itinerary and agenda prior
to departure, anticipating travel related preferences.

• Handle sensitive matters with confidentiality & discretion.

• Multiple vendor management.

• Maintain daily schedules including internal meetings, conference calls involving multiple time zones, setting
video conferences, and client meetings, anticipating the Managing Director’s needs.

• Prepare and submit accurate expense reports on a regular basis and reconcile statements.

• Handling Client Billings and Expense Reports for the C.E.O.

• Maintain Petty Cash Float and ensure timely and accurate disbursement and replenishment.

• Responsible for complete Planning & Budgeting for company travel.

• Monitoring & Organizing payment collections from multiple clients & vendors.

• Identify training requirements across the organization.

• Coordination with respective department heads for scheduling, participating & finalizing training's.

• Lesioning with external vendors for alignment of training's along with price negotiations.

• Handling a VIP account, end to end Novation, Client coordination, Billing and Team handling.

Achievements:
• Instrumental in content coordination for our new Care website.

• Stop Gap handling of the Admin, Travel & Marketing teams.

• Marketing events handling, negotiations & content development for all company literature.

Shevie Exports | 2016 – 2022

Senior Manager – Administration

Roles & Responsibilities:

• Provide comprehensive support to the Business Owners, Operation Managers and Merchandisers.

• Account management for International Hi-fashion clientele.

• Responsible for generating factory productivity reports.

• Responsible for Audit compliance Online & Physical for Shevie factory & our respective Sub-Contractors.
 Detailed Work Experience

Achievements:
• Spearheaded the UTTHAN project for Shevie. Solely responsible for all audits, compliances and
managing day to day updates for this program. Handling & liaising with all European clients and our
domestic partners regarding this program.

• During the eight months of lockdown, I was also responsible for offering & managing a complete
transportation solution for over 400 employees.

• I have had the opportunity to relocate / set up Shevie office & Factory in year 2018-19.

Pratap Intelligence & Security | 2011 - 2015

General Manager
Role & Responsibilities:
• Responsible for developing and maintaining relationships with clients.

• Staff performance review and termination decisions.

• Cutting down on all excess wastage and unnecessary expenditure.

• Creating effective synopsis / dashboards for directors of the organization

• Managing financial budgets.

• Executing all management related administrative duties.

• Liaising with Government authorities and ensuring the compliance of Government regulations.

• Developing business processes and procedures to make them more efficient.

• Creating an operating environment that assures consistently high performance.

• Measuring and evaluating service levels offered to customers.

• Carrying out annual staff performance appraisals.

• Managing any significant issues that may arise and affect the operations of the business.

Achievements:
• Implementation & ISO certification

• Rebranding the company to latest norms in the industry

• Instrumental in bringing home the PSARA License & Guard board submissions.

• Web designing & Media / Ad coverage.

• Rehiring & Restructuring resources & policies.

• Setting up branch offices in and out of city limits

• Bagging high profile clientele & significantly stepping up the revenues for the organization
 Detailed Work Experience

World Global Services PVT. LTD.| 2004 - 2011

Assistant Manager

Role & Responsibilities:

• Liaising with customers on a regular basis to enhance client relationships.

• Ensuring all client deliverables are achieved within the stipulated timelines.

• Manpower planning and re-sourcing.

• Effective roster planning and leave management.

• Setting up of Key Performance Indicators for Associates and Team Leaders.

• Conducting timely and accurate performance appraisals of Associates and Team Leaders.

• Counseling Associates and Team Leaders who do not meet the relevant Productivity and Accuracy
standards set within the team and also in case of any disciplinary issues.

• Identify areas of concern in operations and suggest measures of improvement.

• Preparing of Weekly and Monthly Productivity Reports / dashboards for Customer as well as
Management of WNS Global Services Pvt. Mumbai.

• Identifying training requirements of the Associates and Team Leaser to ensure their personal
development.

• Conducting Monthly Team Meetings.

• Attending in-house training programs to enhance personal development.

• Ensuring smooth functioning of the team and maintaining discipline on the floor.

• Preparing of work procedures and quality reports Marketing and marketing communications
strategies

• Ensuring that the team is always ISO Complaint.

• Preparing / Displaying & Monitoring Work Procedures and Quality reports & Monthly Dashboards

• Attend Internal and External ISO Audits.

• Initiated a LEAN Project to meet Turnarounds in the team.

 Detailed Work Experience

AIRLINE FINANCIAL SUPPORT SERVICES INDIA PVT. LTD. | 1997 - 2003

Assistant Manager

Role & Responsibilities:

• Providing customer interactive services via the e-help desk platform. This platform was effectively
used for satisfying queries received from Frequent Flyer Program members and Service Centers all
over the world largely through e-mail within a turn-around time of 24 hours.

• Was also a part of the project for the SN Brussels Airlines multilingual website project. The project
involved conducting tests on the various modules for new multilingual website.

• Enrolling new members, updating their Frequent Flyer accounts, crediting miles for the various air
retro and non-air retro partners to the members’ Frequent Flyer Accounts.

• Accounting of flown documents arising out of transporting passengers, billing of flown documents
belonging to other airlines and arriving at accurate flown revenue and route profitability.