Information Sheets for Events Management Services NC III

EVENTS MANAGEMENT SERVICES NC III

The EVENTS MANAGEMENT SERVICES NC III Qualification consists of competencies that a person
must achieve to coordinate events, functions and/or conferences which may be held in conference centers, hotels,
motels, restaurants, clubs, resorts and luxury liners. It includes competencies on event planning such as planning and
developing an event proposal, concept, and program, selecting a venue and site, and updating event industry
knowledge, as well as competencies on on-site event management such as providing onsite management services,
managing contractors and updating knowledge on protocol.

The Units of Competency comprising this Qualification include the following:

CODE NO. BASIC COMPETENCIES

400311319 Lead workplace communication

400311320 Lead small teams
400311321 Apply critical thinking and problem-solving techniques in the workplace
400311322 Work in a diverse environment
400311323 Propose methods of applying learning and innovation in the organization
400311324 Use information systematically
400311325 Evaluate occupational safety and health work practices
400311326 Evaluate environmental work practices
400311327 Facilitate entrepreneurial skills for micro-small-medium enterprises (MSMEs) CODE

NO. COMMON COMPETENCIES

TRS311206 Roster staff

TRS311207 Control and order stock
TRS311208 Train small groups
TRS311209 Establish and conduct business relationships

CODE NO. CORE COMPETENCIES

EVENT PLANNING SERVICES

TRS342315 Plan and develop event proposal or bid

TRS342316 Develop an event concept
TRS342317 Develop event program
TRS342318 Select event venue and site
TRS342319 Develop and update event industry knowledge

ON-SITE EVENT MANAGEMENT SERVICES

TRS342320 Provide on-site event management services

TRS342321 Manage contractors for indoor events
TRS342322 Develop and update knowledge on protocol

A person who has achieved this Qualification is competent to be a:

❑ Events Coordinator
❑ Conference Coordinator
❑ Function Coordinator

1
Information Sheets for Events Management Services NC III

Information Sheet 5.1-1

PROPOSE METHODS OF APPLYING LEARNING AND INNOVATION IN THE
ORGANIZATION

Learning Outcomes:
After reading this INFORMATION SHEET, YOU MUST be able to:
LO1. Assess work procedures, processes and systems in terms of innovative practices
LO2. Generate practical action plans for improving work procedures, processes
LO3. Evaluate the effectiveness of the proposed action plans

In this information sheet you are told to follow on the assessment criteria to propose methods of applying learning
and innovation in the organization

LO1. Assess work procedures, processes and systems in terms of innovative

practices

ASSESSMENT CRITERIA:

1.1 Reasons for innovation are incorporated to work procedures.

1.2 Models of innovation are researched.
1.3 Gaps or barriers to innovation in one’s work area are analyzed.
1.4 Staff who can support and foster innovation in the work procedure are identified.

Introduction

As a supervisor, assessing work procedures, processes, and systems in terms of innovative practices involves the
following steps:
1. Evaluate the current work procedures, processes, and systems: Start by reviewing the current work
procedures, processes, and systems to understand how they work and identify areas that can be improved.
Analyze the data on work procedures, processes, and systems, such as the time it takes to complete a task
and the quality of work produced.
2. Identify innovative practices: Research and identify the latest innovative practices in your industry that can
be applied to your work procedures, processes, and systems. Consider technologies, best practices, and
emerging trends that can improve efficiency, productivity, and quality.
3. Prioritize areas for improvement: Based on the evaluation and the identified innovative practices, prioritize
the areas that require improvement. Focus on the areas that can have the most significant impact on
productivity, quality, and efficiency.
4. Develop an action plan: Develop an action plan that outlines the steps to be taken to implement the innovative
practices. This plan should include timelines, responsible parties, and measurable outcomes.
5. Implement and monitor: Implement the action plan and monitor its progress regularly. Evaluate the results
and adjust the plan as needed to ensure the desired outcomes are achieved.
By assessing work procedures, processes, and systems in terms of innovative practices, you can improve
productivity, quality, and efficiency, which will ultimately benefit your organization and its stakeholders.

METHODOLOGIES:

• Group discussion
• Interaction
ASSESSMENT METHODS:

• Role playing
• Direct observation
• Oral interview and written test

Activities:
1st role playing
Written Test
 2
Information Sheets for Events Management Services NC III

LO2. Generate practical action plans for improving work procedures, processes.

ASSESSMENT CRITERIA:

2.1 Ideas for innovative work procedure to foster innovation using individual and group techniques are
conceptualized 2.2 Range of ideas with other team members and colleagues are evaluated and discussed 2.3 Work
procedures and processes subject to change are selected based on workplace requirements (feasible and innovative).
2.4 Practical action plans are proposed to facilitate simple changes in the work procedures, processes and systems.
2.5 Critical inquiry is applied and used to facilitate discourse on adjustments in the simple work procedures,
processes and systems.

Contents

As a supervisor, here are some practical action plans you can take to improve work procedures and processes:
1. Identify inefficiencies: Take time to observe the work procedures and processes in action to identify
inefficiencies. Ask employees for their input on what works and what doesn't, and use this information to
make informed decisions about where to focus your efforts.
2. Streamline work processes: Once you've identified inefficiencies, work to streamline the process by
eliminating unnecessary steps or combining tasks where possible. Look for areas where automation or
technology can be used to improve efficiency.
3. Provide training: Invest in employee training to ensure they have the necessary skills to perform their work
effectively. This can include training on new technology, software, or updated work procedures.
4. Establish clear procedures: Create written procedures for all tasks to ensure that everyone is following the
same process. This helps to eliminate confusion and errors, and ensures consistency in output.
5. Monitor performance: Regularly monitor employee performance and provide feedback to ensure that work is
being done correctly and efficiently. Use data to identify areas that need improvement and provide
employees with the necessary support to improve their performance.
6. Encourage collaboration: Foster collaboration among employees to improve communication and problem
solving skills. This can lead to the development of more efficient work procedures and processes.
7. Continuously review and improve: Make it a habit to regularly review work procedures and processes to
ensure they are still relevant and effective. Solicit feedback from employees and make necessary
adjustments to ensure that work is being done as efficiently and effectively as possible.
By implementing these action plans, you can improve work procedures and processes, leading to increased
productivity, efficiency, and job satisfaction for your team.

METHODOLOGIES:

• Group discussion
• Interaction
ASSESSMENT METHODS:

• Role playing
• Direct observation
• Oral interview and written test

Activities:
1st role playing
Written Test

3
Information Sheets for Events Management Services NC III

LO3. Evaluate the effectiveness of the proposed action plans

ASSESSMENT CRITERIA:

3.1 Work structure is analyzed to identify the impact of the new work procedures 3.2 Co-workers/key
personnel is consulted to know who will be involved with or affected by the work procedure
3.3 Work instruction operational plan of the new work procedure is developed and
evaluated. 3.4 Feedback and suggestion are recorded.
3.5 Operational plan is updated.
3.6 Results and impact on the developed work instructions are reviewed
3.7 Results of the new work procedure are evaluated
3.8 Adjustments are recommended based on results gathered

Contents

The effectiveness of the proposed action plans to improve work procedures and processes as a supervisor can be
evaluated through the following:
1. Employee feedback: Soliciting feedback from employees is a great way to determine the effectiveness of
the proposed action plans. Employees can provide valuable insight into how well the new procedures are
working and offer suggestions for further improvements.
2. Measurable results: Set specific, measurable goals to track progress and determine if the proposed action
plans are effective. Monitor metrics such as time spent on tasks, quality of work, and employee satisfaction
to determine if the action plans are having the desired impact.
3. Cost-effectiveness: Consider the cost of implementing the proposed action plans and whether the benefits
outweigh the costs. This includes not only the financial costs but also the time and effort required to
implement the new procedures.
4. Performance improvement: Evaluate whether the proposed action plans have resulted in improved
performance and productivity among employees. If the new procedures have led to better outcomes and
greater efficiency, this is a sign that the action plans are effective.
5. Sustained improvement: Look for sustained improvement over time to ensure that the proposed action plans
are not just a temporary fix. Regularly monitor and adjust the action plans to ensure that they remain
effective.
Overall, the effectiveness of the proposed action plans to improve work procedures and processes as a supervisor
will depend on a variety of factors, including the specific goals of the organization, the resources available, and the
willingness of employees to embrace change. However, by regularly evaluating the results and making adjustments
as needed, you can ensure that the proposed action plans are effective in improving work procedures and processes.

METHODOLOGIES:

• Group discussion
• Interaction
ASSESSMENT METHODS:

• Role playing
• Direct observation
• Oral interview and written test

Activities:
1st role playing
Written Test

4
Information Sheets for Events Management Services NC III
5