Synthesized 1.2 and 1.3 HCC

Aspect/ Key Result Areas/ Targets
Objectives Performance Indicators
Year 0*
1 To achieve profitability and growth. 1.1 Revenue generation
1.1.1 Revenue volume, PHP

62,198,050.50
1.1.2 Revenue growth, % 0%
1.2 Profit margins 42,381,311.38
1.2.1 Operating profit margin. % 0%
1.2.2 Net profit margin, % 0%
1.3 Investment returns
1.3.1 Return on assets 60%
1.3.2 Return on equity 36%
To fulfill the construction-related

2 2.1 Service coverage
requirements of the Hausland Group.
2.1.1 Client coverage rate, %
2.1.2 Project contracting rate, %
2.2 Service completion
2.2.1 Project contracts on-time

completion rate, % (number of contracts
completed on-time over total number of
Hausland contracts with no extension)
2.2.2 Project contracts on-budget

completion rate, %
3 To achieve total customer satisfaction. 3.1 Service Quality
3.1.1 Post Defect rate, % -
3.1.2 Client satisfaction score -

To organize competent, motivated and
4 4.1 Competence and satisfaction level
high-performing HCC teams.
4.1.1 Percentage of personnel with

relevant licenses/certifications, %
4.1.2 Personnel retention rate, %
4.2 Performance level
4.2.1 Percentage of team outputs

completed on time, %
4.2.2 Percentage of personnel with very

satisfactory ratings, %
To comply with pertinent regulations and

5 5.1 ESG initiatives
standards.
5.1.1 Number of individuals benefitting

from CSR projects
5.2 Accreditations
5.2.1 PCAB Category D

5.2.2 ISO
5.3 Permits/Licenses/Reg.
5.3.1 SEC Complied
5.3.2 BIR TIN
5.3.3 DOLE Complied
5.3.4 DENR
5.3.5 BFP Complied

5.3.6 DOLE Complied
5.3.7 SSS/PHIC/HDMF Complied
5.3.8 LGU Business Permit
Year 1 Year 2 Year 3 Year 4
384,578,428.74 453,837,182.12 9,156,691,947.13 14,255,229,982.65
518% 18% 1918% 56%
82,112,974.49 -6,086,846,028.37 1,424,405,519.50 2,188,571,071.75
94% -7513% -123% 54%
6% 6% 6% 6%
60% 60% 60% 60%
36% 36% 36% 36%

30% 35% 40% 45%
20% 25% 30% 35%
80% 85% 85% 90%
50% 65% 75% 85%
5% 5% 4% 3%
75% 80% 85% 85%

- Category C - -
ISO 9001:2015 (QMS)
Environmental Compliance
Certificate (ECC)
Year 5
18,386,577,682.30 #REF!
29%
2,806,733,473.79
28%
6%
60%
36%
(i.e., number of
Data from
companies served over
50% Consulting
total number of Hausland
BU only
companies)
(i.e., number of contracts

Data from
over total number of
40% Consulting
Hausland project
BU only
contracts available)
Excellent (95% - 100%)

Good (85% - 94%) Data from
90% Average (70% - 84%) Consulting
Sources: BU only
Construction Industry
Institute (CII)
McKinsey Global Institute Data from
Report on Construction Consulting
90% Productivity BU only
(Number of defect found

after completion / Total
Units Completed)
Data from
2% CII benchmarks suggests Consulting
that high-performing BU only
firms aim for defect rates
below
(No. of2%, while industry
Satisfied
averages can be 53-5% Data from
customers (4 or
90% Consulting
rating) / Total Number of
BU only
response) x 100
Category B
Consulting 1.3
Operational Target Distribution
Aspect/Objetives Key Result Areas / Performance Indicators
2.1 Service coverage
2.1.1 Client coverage rate,
2.1.2 Project contracting rate
To fulfill the construction-

related requirements of
the Hausland Group
2.2 Service completion
2.2.1 Project contracts on-time completion rate, % (number of

contracts completed on-time over total number of Hausland
contracts completed with no extension)
2.2.2 Project contracts on-budget completion

rate, %
3.1 Service quality
To achieve total
3.1.1 Post-completion defect rate, %
customer satisfaction.
3.1.2 Client satisfaction score
Concrete Products 1.3
Operational Target Distribution
Aspect/Objetives Key Result Areas / Performance Indicators
Overall Equipment Effectiveness (OEE):

Measure the percentage of planned production
time that is truly productive.
To improve
manufacturing processes
to maximize output while
minimizing waste. Production Cost per Unit: Track the cost
associated with producing each unit of product.
Waste Reduction Percentage: Measure the

reduction in waste materials generated during
production.
Market Share Growth: Monitor the percentage
To increase market share increase in market share within targeted regions.
in existing regions and
enter new geographical
areas. Sales Revenue Growth: Measure the year-over-
year growth in sales revenue from existing and
new markets.
Defect Rate: Calculate the percentage of

products that fail to meet quality standards.
To enhance product
quality to exceed industry Customer Complaints Rate: Track the number of
standards and reduce complaints received relative to total sales.
customer complaints.
Quality Certifications Achieved: Count the

certifications obtained (e.g., ISO, ASTM) over
the period.
Carbon Emissions Reduction: Measure the

percentage decrease in carbon emissions from
production processes.
To implement eco-
friendly practices and Percentage of Recycled Materials Used: Track
materials in production to the proportion of recycled materials in the
reduce carbon footprint. production mix.
Sustainability Certifications Achieved: Monitor

the number of eco-labels or certifications
obtained.
Net Promoter Score (NPS): Measure customer

loyalty and satisfaction through survey
responses.
To improve service
delivery and response Customer Retention Rate: Track the percentage
times to enhance overall of repeat customers over a specified period.
customer experience.
To improve service
delivery and response
times to enhance overall
customer experience.
Average Response Time: Measure the average
time taken to address customer inquiries and
complaints.
16.6666666667
Targets
Year 0 Year 1 Year 2 Year 3 Year 4
- 30% 35% 40% 45%
- 20% 25% 30% 35%
- 80% 85% 85% 90%
- 50% 65% 75% 85%

- 5% 5% 4% 3%
- 75% 80% 85% 85%
Targets
Year 0 Year 1 Year 2 Year 3 Year 4
70% 73% 76% 79% 82%
20% 20% 21% 21% 22%
5% 10% 15% 20% 25%

0% 3% 6% 9% 12%
7% 7% 7% 7% 7%
0.25% 0.50% 0.75% 1.00% 1.25%
0.33% 0.66% 0.99% 1.32% 1.65%
0 ISO: 9001 0 0 ASTM
5% 10% 15% 20% 25%
0% 8% 16% 24% 32%
0% LEED 0% 0% ISO 14001
13% 25% 38% 50% 63%
14% 28% 43% 56% 71%

54hrs 48hrs 42hrs 36hrs 30hrs
Notes
Year 5
% (i.e., number of companies served

50% over total number of Hausland
companies)
% (i.e., number of contracts over

40% total number of Hausland project
contracts available)
Excellent (95% - 100%)

Good (85% - 94%)
Average (70% - 84%)
90% Sources:
Construction Industry Institute (CII)
McKinsey Global Institute Report on
Construction Productivity
90%
(Number of defect found after
completion / Total Units Completed)
2% CII benchmarks suggests that high-

performing firms aim for defect rates
below 2%, while industry averages can
be 3-5%.
(No. of Satisfied customers (4 or 5

90% rating) / Total Number of response) x
100
Notes
Year 5
Achieve an OEE of 85% by the end

85% of Year 5, up from the current
baseline (e.g., 70%).
Reduce production cost per unit by

20% over five years, focusing on
22%
efficiency improvements and waste
reduction.
Achieve a 30% reduction in waste
materials generated during
30%
production by implementing lean
manufacturing practices.
Achieve a 15% increase in market
15% share in existing regions by the end
of Year 5.
Attain an average annual sales

revenue growth of 7% year-over-
7%
year from both existing and new
markets over the five years.
Reduce the defect rate to less than

1.50% 1.5% of total production by the end
of Year 5.
Decrease the customer complaints

2.00% rate to below 2% of total sales by
Year 5.
Obtain new quality certifications by

0
the end of Year 5.
Achieve a 30% reduction in carbon

30% emissions from production
processes by the end of Year 5.
Increase the use of recycled

40% materials in the production mix to
40% by Year 5.
Obtain 4 sustainability certifications

0%
by the end of Year 5.
Increase NPS to 75 by the end of

75% Year 5, reflecting higher customer
loyalty and satisfaction.
Achieve a customer retention rate of
85% 85% by Year 5, indicating strong
repeat business.
Reduce average response time to
24hrs customer inquiries and complaints to
under 24 hours by the end of Year 5.
#REF!
https://www.iso.org/standard/62085.html#:~:text=ISO%209001%20is%20a%20globally,dem
https://kmcmaggroup.com/research-insights/2018/looking-at-leed-do-green-features-add-va

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Aspect/ Key Result Areas/ Targets

Objectives Performance Indicators

1 To achieve profitability and growth. 1.1 Revenue generation

1.1.1 Revenue volume, PHP

1.1.2 Revenue growth, % 0%

1.2 Profit margins 42,381,311.38

1.2.1 Operating profit margin. % 0%

1.2.2 Net profit margin, % 0%

1.3 Investment returns

1.3.1 Return on assets 60%

1.3.2 Return on equity 36%

To fulfill the construction-related

2.1.2 Project contracting rate, %

2.2 Service completion

2.2.1 Project contracts on-time

2.2.2 Project contracts on-budget

3 To achieve total customer satisfaction. 3.1 Service Quality

3.1.1 Post Defect rate, % -

3.1.2 Client satisfaction score -

4.1.1 Percentage of personnel with

4.1.2 Personnel retention rate, %

4.2 Performance level

4.2.1 Percentage of team outputs

4.2.2 Percentage of personnel with very

To comply with pertinent regulations and

5.1.1 Number of individuals benefitting

5.2.1 PCAB Category D

5.3.5 BFP Complied

384,578,428.74 453,837,182.12 9,156,691,947.13 14,255,229,982.65

518% 18% 1918% 56%

82,112,974.49 -6,086,846,028.37 1,424,405,519.50 2,188,571,071.75

94% -7513% -123% 54%

60% 60% 60% 60%

36% 36% 36% 36%

20% 25% 30% 35%

80% 85% 85% 90%

50% 65% 75% 85%

75% 80% 85% 85%

(i.e., number of contracts

Excellent (95% - 100%)

(Number of defect found

Operational Target Distribution

Aspect/Objetives Key Result Areas / Performance Indicators

2.1 Service coverage

2.1.1 Client coverage rate,

2.1.2 Project contracting rate

To fulfill the construction-

2.2 Service completion

2.2.1 Project contracts on-time completion rate, % (number of

2.2.2 Project contracts on-budget completion

3.1.2 Client satisfaction score

Concrete Products 1.3

Operational Target Distribution

Aspect/Objetives Key Result Areas / Performance Indicators

Overall Equipment Effectiveness (OEE):

Waste Reduction Percentage: Measure the

Defect Rate: Calculate the percentage of

Quality Certifications Achieved: Count the

Carbon Emissions Reduction: Measure the

Sustainability Certifications Achieved: Monitor