Department of Education

National Capital Region

Schools Division of Parañaque City
Self-Learning Modules
Hotel and Housekeeping Services 10 Quarter 4 Module 2

Documentation for Items Laundered

Learning Competencies (Essential Competencies)

LO 1. Process laundry items
Code: TLE_HEHK9- 12LL-IVa-h-1

Objectives
After reading this lesson you will be able to:
1. identify the documentation that is used to monitor, control, and charge for items
laundered;
2. fill-up guest docket, guest laundry, and dry-cleaning summary sheet and advice
form; and
3. perform identifying of the linen and guest clothes that may be laundered in an
on-premises laundry.

Let’s Understand (Study the Concept)

Documentation Used to Monitor, Control, and Charge for Items Laundered

Where the hotel has its on-site laundry, most of the documentation
used is to charge the guest for the laundry or dry-cleaning service.

Where hotels use a contractor to process guest laundry and dry-

cleaning, the hotel usually receives at least a 10% commission for
handling the goods on behalf of the contractor.

Where hotels provide a guest laundry and dry-cleaning service, the following is a brief overview of the
process:

• The room attendant places laundry bags (either plastic or fabric) and laundry dockets into the
wardrobe or drawer when cleaning the guest room. See Figure 1 – Sample Guest Docket
• This docket may be in duplicate or triplicate depending on the hotel's accounting processes. It
will have all the most common items listed complete with itemized charges for each item and
a space for the guest to complete his name and room number.
• When the guest requires this service, he should complete the docket with his name, room
number, and quantity of items to be processed on the relevant lines.
• The docket is then placed in the bag and the guest may take it to Reception by 9 or 10 a.m. (in
smaller hotels) or call Housekeeping or Valet service for the laundry to be collected.
• The staff member will collect the laundry from the guest room and must check that the docket
is complete with all guest details. If not, the room number should be noted on the bag.

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 • If this is not done, the laundry may still be processed but will be unable to be returned to the
guest's room or charged for as it will be unidentified.
• If the laundry is on-site at the hotel, the staff member will deliver the bags directly to the
laundry for processing.
• If the laundry is off-site, the laundry will be delivered to a central point within the hotel such
as the linen room or Housekeeping office to await collection by the laundry driver. Some guests
may give their laundry bags to the Reception or even to the doorman. This must all be sent to
the central point.
• Here the staff member will enter all guest items onto a summary sheet.
• All the guest bags are placed into a fabric laundry bag ready for collection.
• A copy of this summary sheet is given to the laundry driver with all the guests’ bags.
• The laundry will then process all items to be laundered and dry-cleaned.
• A copy of the summary sheet will be returned with all guest items later in the day for cross-
checking and a list of charges for each guest.
• The laundry charge will be added to the guest account either by the linen room or Housekeeping
staff via a computer or a copy of the summary sheet will be given to Reception for posting.
• The linen or Housekeeping staff will then return all clean and checked items to the guest room
neatly packaged. See Figure 2 – Sample Summary Sheet.

INSTRUCTION
Please
DRY 1 HOUR

LAUNDRY LIST LAUNDRY

STARCH
CLEANING

NO STARCH
PRESSING

FOLD
PRESSING

COAT HANGER
Dial 1 for collection
DRY PRESSING GUEST HOTEL AMOUNT
ITEM LAUNDRY
CLEANING ONLY COUNT COUNT
2 Pce Suit $27.00 $20
3 Pce Suit $30.00 $25.00
Evening Suit $32.00 $23.00
Overcoat/Raincoat $20.00 $23.00 $18.00
Jacket $14.50 $15.00 $10.00
Vest $8.00 $6.00
Necktie/Scarf $8.00 $5.00
Trousers/Jeans $14.00 $14.00 $10.00
Shirt – Business or Sports $12.00 $13.00 $10.00
Shirt – Silk $14.50 $11.50
Shirt – Folded (Per Item) $1.00
Blouse – Plain $12.50 $13.00 $8.50
Blouse – Silk $16.00 $10.00
Dress – Elaborated/Silk $25.00 $28.00 $23.00
Dress – Plain $20.00 $20.00 $17.00
Shirt – Pleated/Silk $18.00 $18.00 $14.00
Skirt – Plain $12.00 $13.00 $10.00
T-Shirt/Polo $9.00 $9.00 $7.00
Tracksuit/Jumpsuit/Overall $16.00 $16.50 $11.00
Windcheater $10.00 $10.00 $8.00
Woollens $12.50 $13.00 $9.00
Pyjamas/Night-gown $11.00 $12.00 $8.00
Bathrobe/Dressing-gown $16.00 $17.00 $7.00
Shorts – Casual or Sport $10.00 $10.50 $7.00
Underpants/Panties/Singlets $5.00
Bra/Slip/Girdle $5.00
Body Suit $9.00
Pantyhose/Stockings (Handwash) $4.00
Socks – Per Pair $4.00
Handkerchief $3.00
Hand Washing (Per Item) $5.00

Total: ___________________
All prices are inclusive of Good & Services Tax
Laundry/Dry cleaning or Pressing received by 11:00 am will be returned the same day.
One hour pressing service is available 6:00 am – 8:00 pm, Monday – Sunday.
Articles required same day received after 11:00 am will incur a 50% surcharge. Express service (within 3 hours) will incur a 50% surcharge.
Public Holidays will incur a 100% surcharge.
Please indicate the number of articles in the "count" column. In case of discrepancy, the Hotel count will be considered correct.
Claiming loss or damage must be accompanied by this list and be made within 24 hours of delivery. Liability of loss or damage is
limited to an amount not exceeding 10 times the cost of cleaning. All care will be taken in processing, the Hotel however cannot be
responsible for any loss of items left in pockets, loss or radiation of color, or shrinkage.

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 DOCKET NO. 1633

Guest Laundry and Dry-Cleaning Summary Sheet

Date: ________/________/________ Completed by: ____________________

POLYMARK ROOM PRESS TOTAL

QUANTITY SURNAME LAUNDRY DRY CLEAN
NUMBER NUMBER ONLY CHARGE
1.
2.
3.
4.
5.
6.
7.
8.
9.
10
11
12

BLUE—LAUNDRY COPY
WHITE—ACCOUNTS YELLOW-CASHIER

Figure 2 – Summary Sheet

Other documentation used:

• In many hotels, if guest garments are received by the laundry in a damaged condition (torn or
frayed), the hotel may return the items to the guest unprocessed advising the guest of this and
requesting permission to proceed. This is to minimize a financial claim against the hotel by the
guest.
• Where stains cannot be removed from a garment, a note is attached to the garment to advise the
guest that whilst the garment has been cleaned, unfortunately, the stain could not be removed.
See Figure 3 – Sample Advice Form

LAUNDRY RETURN
Guest Name: ____________________________________ Room No.:________________

Your garments are returned as we have noticed the following defects:

Discolored Double Crease Stains Excessive Wear & Tear Cut/Tears

Please dial ext 1, should you wish to proceed with laundering

Figure 3 – Sample Advice Form

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Linen Items Laundered in an On-Premise Laundry
Hotels have many items that will need to be laundered or dry-cleaned. The most common items
requiring laundering will include:
• Sheets (all sizes) • Bath towels • Colored table linen
• Pillowcases • Hand towels • Napkins
• Pillow protectors • Colored towels (used in • Tray mats
• Duvet covers hairdressers or massage • Staff uniforms
• Mattress protectors rooms) • Guest laundry
• Mattress toppers • Bathmats • Cleaning cloths
• Duvets • Face washers • Tea towels
• Pillows (polyester or • Bathrobes • Glass polishing cloths
microfiber fill) • Tablecloths (all sizes) • Mops.

Items requiring dry cleaning

The most common items in a hotel will include
• Curtains • Blankets • Bedspreads and bed
• Cushion covers • Pillows (feather fill) skirtings
• Table skirtings • Staff uniforms • Chair covers

Guest clothes that may be laundered in an On-Premise Laundry

Guests will request that all manner of items be laundered or dry-cleaned. Guests sometimes request
some items to be laundered when essentially, they may need to be dry-cleaned and vice versa. Laundry
staff must check all fabric care labels and follow these procedures.

Items that may require laundering:

• Shirts -this is the • Blouses • Baby napkins (this
most requested • Nightwear should be at the
item in large hotels • Dresses laundry manager’s
• Undergarments • Tracksuits discretion
• Socks • Gym clothes depending on the
• Tee shirts • Handkerchiefs level of soil).
• Singlets • Jeans
• Golf shirts • Baby clothes

Items that may require dry cleaning:

• Suits • Dinner suits • Tie
• Coats • Trousers
• Evening gowns • Jackets

Let’s Apply
ACTIVITY 1
TRUE OR FALSE TEST
Directions: Write T if the statement is TRUE and write F if otherwise. Italic word/s is your clue to get
the correct answer in every item. Use a separate sheet of paper for your answer.
____ 1. The room attendant places laundry bags and laundry dockets into the luggage or top of the bed
when cleaning the guest room.
____ 2. This docket may be in duplicate or triplicate depending on the hotel's accounting processes.
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____ 3. The guest when availing of the laundry should complete the maintenance order form with his
name, room number, and quantity of items to be processed on the relevant lines.
____ 4. The guest can take the docket to Reception by 9 or 10 a.m. or call Housekeeping or Valet
service for the laundry to be collected.
____ 5. The staff member will collect the laundry from the guest room and check if the docket is
complete with all guest details. If not, the laundry will not be collected.
____ 6. If the laundry is on-site at the hotel, the staff member will deliver the bags directly to the laundry
for processing.
____ 7. If the laundry is off-site, the laundry will be delivered to a central point within the hotel such
as the reception area to await collection by the laundry driver.
____ 8. All the guest bags are placed into a fabric laundry bag ready for collection.
____ 9. A copy of the guest docket is given to the laundry driver with all the guests’ bags.
____ 10. The laundry will then process all items to be laundered and dry-cleaned.

Let’s Analyze
ACTIVITY 2
Short Essay
Directions: Explain each question, before you begin writing, read the passage carefully and plan what
you will say. Your essay should be as well organized and as carefully written as you can make it.
Minimum of 2 sentences and a maximum of 4 sentences.

1. What will you do if guest garments are received by the laundry in a damaged condition?

2. What to do if stains cannot be removed from a garment?

__

Let’s Try (Evaluation)

ACTIVITY 3
Directions: Use this Guest Docket to list down your laundry for the week. Total the amount of the
guest laundry.

INSTRUCTION
Please
DRY 1 HOUR

LAUNDRY LIST LAUNDRY

STARCH
CLEANING

NO STARCH FOLD
PRESSING
PRESSING

COAT HANGER
Dial 1 for collection
DRY PRESSING GUEST HOTEL AMOUNT
ITEM LAUNDRY
CLEANING ONLY COUNT COUNT
2 Pce Suit P57.00 P50.00
3 Pce Suit P70.00 P65.00
Evening Suit P52.00 P53.00
Overcoat/Raincoat P40.00 P43.00 P38.00
Jacket P34.50 P35.00 P20.00
Vest P15.00 P10.00
Necktie/Scarf P8.00 P5.00
Trousers/Jeans P24.00 P24.00 P20.00
Shirt – Business or Sports P12.00 P13.00 P10.00
Shirt – Silk P14.50 P11.50
Shirt – Folded (Per Item) P1.00
Blouse – Plain P22.50 P23.00 P 18.50
Blouse – Silk P26.00 P20.00
Dress – Elaborated/Silk P35.00 P38.00 P33.00
Dress – Plain P30.00 P30.00 P27.00
Shirt – Pleated/Silk P18.00 P18.00 P14.00

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 Skirt – Plain P12.00 P13.00 P10.00
T-Shirt/Polo P9.00 P9.00 P7.00
Tracksuit/Jumpsuit/Overall P16.00 P16.50 P11.00
Windcheater P10.00 P10.00 P8.00
Woolens P22.50 P23.00 P19.00
Pyjamas/Night-gown P21.00 P22.00 P18.00
Bathrobe/Dressing-gown P26.00 P27.00 P17.00
Shorts – Casual or Sport P10.00 P10.50 P7.00
Underpants/Panties/Singlets P5.00
Bra/Slip/Girdle P5.00
Body Suit P9.00
Pantyhose/Stockings (Handwash) P4.00
Socks – Per Pair P4.00
Handkerchief P3.00

Total: __________________

Let’s Create
ACTIVITY 4
Guest Laundry and Dry-Cleaning Summary Sheet
Goal: Your task is to provide an individual guest docket and fill out the Summary Sheet for one day.
Role: As a Linen Room Attendant of the HH Hotel
Audience: Your parents, siblings, and other members of the family.
Situation: You need to submit the guest laundry and dry-cleaning summary sheet to your supervisor.
Product Performance: Guest Laundry and Dry-Cleaning Summary Sheet for the Day
Standard: 10 Individual Guest Docket - 10 pts
Correctness of Entry 10 pts
Neatness and Readable 5 pts
Submitted on Time 5 pts

DOCKET NO. 0001

Guest Laundry and Dry-Cleaning Summary Sheet

Date: ________/________/_______ Completed by: _____________________________________

POLYMARK ROOM PRESS TOTAL

QUANTITY SURNAME LAUNDRY DRY CLEAN
NUMBER NUMBER ONLY CHARGES
1

10

WHITE—ACCOUNTS BLUE—LAUNDRY COPY YELLOW-CASHIER