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Service and Efficiency Report

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Jm Garcia
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28 views2 pages

Service and Efficiency Report

Uploaded by

Jm Garcia
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Australian Harbour International College

RTO ID: 41338 CRICOS Provider Code: 03449J


ABN: 74 603 036 102
T: 02 9268 0085
E: [email protected]
W: www.ahic.edu.au
A: Level 4, 114-120 Castlereagh Street
Sydney NSW 2000 Australia

Blue Healer Spa

Service and efficiency report

This report is to be adjusted on an ongoing basis to reflect developments and requirements in each
area.

Catering
Kitchen:
Practiced core team.
Use casuals for peak times, mostly locals, but casual kitchen workers take longer to train.
Generally, the core team prepares much of the meals prior to the large events and uses
casuals to put these on the plates.
It can be very hectic in the kitchen during peak times. Although the staff work well together,
the high demands could lead to burn-out or a high turnover of staff.
Service:
Practiced core team.
Use casuals for peak times, mostly locals.
Ongoing customer service training ensures that all members are working at a peak standard of
service.
Having a list of trained casual staff that can be called on when needed makes the area very
efficient in terms of human resources.

Wellness
Ongoing customer service training for all employees.
Many massage therapists work for several months at a time, and their training is not always
optimal.
Local casual staff are used to cater for peak demand. This makes the area very efficient in terms of
human resources.

Meeting

Filename: SITXHRM010 Service and Efficiency Report Version Control: 1.0 Page No. 1
Level 4, 114-120 Castlereagh Street, Sydney NSW 2000, Australia | Level 4, 136 Chalmers Street, Surry Hills, NSW 2010 | +61 2 9268 0085
| [email protected] | www.ahic.edu.au | RTO NO: 41338 | CRICOS PROVIDER CODE: 03449J
Australian Harbour International College
RTO ID: 41338 CRICOS Provider Code: 03449J
ABN: 74 603 036 102
T: 02 9268 0085
E: [email protected]
W: www.ahic.edu.au
A: Level 4, 114-120 Castlereagh Street
Sydney NSW 2000 Australia

Ongoing customer service training for all employees.


The Meeting Manager is the only full-time employee of this area. Between functions, they are the
only person working in this area of the spa.
Local casual staff are used to cater for peak demand. This makes the area very efficient in terms of
human resources.

Accommodation
Ongoing customer service training for all employees.
Local casual staff are used to cater for peak demand. The current issue is that the pool of casual
workers is not large enough. More casual positions would help to get the rooms cleaned on time
during peak periods.
Peak work periods can usually be planned well in advance, but casual workers need to live locally
to fill in for staff sick days and unpredicted overnight stays.

Administration
Ongoing customer service training for all employees.
Customer service is of a very high standard.
Core team of six staff, four of them part-time, who have been in the same jobs for several years.

Filename: SITXHRM010 Service and Efficiency Report Version Control: 1.0 Page No. 2
Level 4, 114-120 Castlereagh Street, Sydney NSW 2000, Australia | Level 4, 136 Chalmers Street, Surry Hills, NSW 2010 | +61 2 9268 0085
| [email protected] | www.ahic.edu.au | RTO NO: 41338 | CRICOS PROVIDER CODE: 03449J

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