Objective Skills To enhance my professional skills, capabilities and knowledge Extroverted with friendly personality. in an organization which recognizes the value of hard work and Ability to work under pressure and to trusts me with responsibilities and challenges. meet deadlines.
Experience Excellent negotiating skills.
PEARL WISDOM UAE Strong & confident communicator over APRIL 2022 - PRESENT the phone & face to face. BUS ATTENDANT ( PART TIME) Time management: met and exceeded goals for call waiting and complaint *Seat students and secure seatbelts, harnesses or other resolution times protective devices. CRM software: proficient in PureCloud *Work to be good role model to students by demonstrating and Zoho desk. positive behaviors, maintaining appropriate dress and showing solid work ethic. Complaint resolution: de-escalated *Provide knowledgeable and speedy response to all challenging situations and resolved
emergency majority of complaints at FPOC.
incidents. Interests *Monitor all students throughout route for safety. VOLUNTEER WORK *Assist students board and depart school buses carefully. READING *Assure that each child takes with him or her his or her own belongings. TRAVELLING *Supervise students in terms of behavioral problems. EVENT ORGANIZATION *Ensure that the bus driver is never distracted from driving. *Communicated with bus driver to inform about student safety Languages or request assistance. FLUENT ENGLISH
SHERATON HOTEL KENYA Basic Arabic
2020 - 2022 Native swahili CUSTOMER SERVICE REPRESENTATIVE Achievements & Awards *Answer guest inquires about hotel services, facilities and Helped in writing a booklet on hours of operation in a timely manner. Respond to all dispatch appropriate responses to customers' calls and log and track accordingly. questions. *Facilitate guest arrival including greeting, check-in, issuance Recognized by directors as the of keys and confirmation of reservation details. best.customer service representative. *Facilitate guest departure including transportation Implemented a new seating strategy assistance, settling of any guest folios and ascertaining guest and reduced the average guest wait satisfaction upon check-out. time. *Handle all guest issues and feedback tactfully and efficiently, Helped the Sheraton hotel to attain the ensuring prompt resolution for the guest as well as effective highest customer service ratings by internal follow up. external auditors. *Anticipate guest needs and wishes to both avoid potential glitches and provide the guest with a seamless luxury Personal Details experience with the utmost discretion. Marital Status : SINGLE JUNCTION MALL NAIROBI KENYA Nationality : KENYAN 2018 - 2020 SALES ASSOCIATE Gender : FEMALE
*Analyzed the territory and market's potential, tracked sales
and status reports, Identified 20+ new leads. *Explained the benefits and functions of products, method of preparation and how to use them to achieve the best results. *Kept clientele informed by notifying them of preferred customer sales and future merchandise of potential interest. *Presented, promoted and sold products and services using solid arguments to existing and prospective customers. *Established, developed and maintained positive business and customer relationships. *Expedited the resolution of customer problems and complaints to maximize satisfaction, Scored 95% in customer satisfaction survey. *Cultivated relationships with the company owners and decision makers in the designated territory.
Education KCA KENYA 2010 TO 2012 DIPLOMA IN BUSINESS MANAGEMENT DISTINCTION
