Amc-08 - Issuance Renewal and Amendment of Aoc or Aoa - Issue 08

Issuance, Renewal and Amendment of
AOC or AOA
ACCEPTABLE MEANS OF COMPLIANCE
AMC-08
ISSUANCE, RENEWAL AND AMENDMENT OF

AIR OPERATOR CERTIFICATE (AOC) OR
AIR OPERATOR AUTHORISATION (AOA)
ISSUE 08
AMC 08 - ISSUE 08 Page 1 of 57

AOC or AOA
RECORD OF REVISIONS / DATE OF APPLICABILITY

Publication date
Issue no. Reference Details
Applicability date
Previous - - Refer to CAAP 08 issue 03 in archive
issues
04 08 Nov 2020 - Change of the type of the publication from CAAP to AMC
08 Nov 2020
05 01 Feb 2021 - Numbering errors observed in Issue 02 revision 01
01 Feb 2021 Paragraph 7(t) Reworded without change to the initial intent
Paragraph 7(u) Further elaborated with regards to transfer of AOC
Paragraph 7(v)(3) Changed to integrate the provisions of Information Bulleting 08-
2016 AOC VALIDITY, TRANSFERABILITY AND SALE
Paragraph 7(w) Changed to add refund policy of the AOC fee
Paragraph 8.1.3(e) Changed to specify the fee amount
Paragraph 8.1.3(f) Changed to specify that the information is required for applicants
for an AOC engaged in Commercial Air Transport operations only
Paragraph 8.1.3 Note under Paragraph 8.1.3 changed to specify the case of
accepted financial fitness assessment in the Emirate of Abu Dhabi
Paragraph 8.1.4 Created with text which was initially under 8.1.1
Paragraphs 8.2.2(j) Changed to include CAMO and AMO
and 8.2.3(d)
Paragraph 8.2.4(e) Changed to include Maintenance Organisation Exposition
Paragraph 8.2.5.2.6 Changed to authorise acceptance of a person as PQ QA who may
not be qualified to perform Flight Operations and Airworthiness
roles and functions
Paragraph 8.5 Changed to include payment of the AOC fee as condition for
continued validity of the AOC
Paragraph 9(c) Changed to specify that the information is required for applicants
for an AOC engaged in Commercial Air Transport operations only
Paragraph 9(d) Added to include payment of the AOC fee as condition for the
renewal of AOC
06 15 March 2022 - A new write up to align with the newly introduced CAR-AIR OPS
15 March 2022 and introducing provisions regarding Air Operator Authorisation
(AOA).
07 13 December Paragraph 4.1.1 Adding new requirement of WPS registration
2022
08 16 February Adding new provisions aiming to simplify processes

2024

AOC or AOA
TABLE OF CONTENTS
RECORD OF REVISIONS / DATE OF APPLICABILITY ........................................................................................... 2
TABLE OF CONTENTS ....................................................................................................................................... 3
1. PURPOSE ..................................................................................................................................... 5
2. REFERENCES.................................................................................................................................... 6
3. POLICY ............................................................................................................................................ 6
4. INITIAL ISSUE OF AOC/AOA ............................................................................................................. 9
4.1. PRE-APPLICATION PHASE ......................................................................................................................... 9
4.1.1. General .................................................................................................................................... 9
4.1.2. Pre-application Statement of Intent and documentation .................................................... 10
4.1.3. Documentation ..................................................................................................................... 10
4.1.4. Preliminary assessment ........................................................................................................ 11
4.2. FORMAL APPLICATION PHASE ................................................................................................................ 12
4.2.1. General .................................................................................................................................. 12
4.2.2. Formal Application’s Documentation ................................................................................... 13
4.2.3. Schedule of Events ................................................................................................................ 13
4.2.4. Operations Manual ............................................................................................................... 14
A. Flight Safety Documents System...................................................................................................................... 15
B. Compliance Statement..................................................................................................................................... 15
4.2.5. Management/Nominated Personnel Qualification Resumes .............................................. 16
A. General ............................................................................................................................................................. 16
B. Expected Qualifications and Level of Experience. ........................................................................................... 16
4.2.6. Aircraft, Facilities, and Services ............................................................................................ 16
A. General ............................................................................................................................................................. 16
B. Aircraft Equipment ........................................................................................................................................... 17
4.3. DOCUMENT EVALUATION PHASE .......................................................................................................... 17
4.3.1. General .................................................................................................................................. 17
4.3.2. Compliance Statement.......................................................................................................... 17
4.3.3. Management/Nominated Persons’ Qualification Resumes with Aviation Experience ....... 17
4.3.4. Operations Manual ............................................................................................................... 17
A. Safety management system (SMS) manual .................................................................................................. 18
B. Minimum equipment list (MEL) ....................................................................................................................... 18
C. Configuration deviation list (CDL) .................................................................................................................... 18
D. Type-related and Aircraft Flight Manual .......................................................................................................... 19
E. Aircraft loading and handling manual or ground handling manual ............................................................... 19
F. Training manuals for flight crew, cabin crew, operations personnel, ground personnel and maintenance
personnel.................................................................................................................................................................. 19
G. Route and aerodrome guide ............................................................................................................................ 19
H. Cabin, flight dispatch and ground operations manuals ................................................................................... 20
I. Dangerous goods regulations manual ............................................................................................................. 20
J. Passenger briefing cards .................................................................................................................................. 20
K. Aircraft search procedure checklist ................................................................................................................. 20
L. Operational control procedures, dispatch and flight following....................................................................... 20
M. Rules limiting the flight time and flight duty periods and providing adequate rest periods for flight and
cabin crew members ................................................................................................................................................ 20
4.3.5. Security programme ............................................................................................................. 21
4.3.6. Maintenance ......................................................................................................................... 21
4.3.7. Continuing Airworthiness Management Exposition. ............................................................ 21
4.3.8. Plans for demonstrations which require evaluation ............................................................ 21
A. Plan for emergency evacuation demonstration .............................................................................................. 21
B. Plan for ditching demonstration ...................................................................................................................... 21
4.3.9. Plan for demonstration flights .............................................................................................. 21
4.4. OPERATIONAL DEMONSTRATION AND INSPECTION PHASE .................................................................. 22
4.4.1. General .................................................................................................................................. 22
4.4.2. Ground Inspection ................................................................................................................. 22
A. General ............................................................................................................................................................. 22
B. Fixed facilities ................................................................................................................................................... 23

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4.4.3. Mobile equipment ................................................................................................................. 25

4.4.4. Organisation of Operational control .................................................................................... 25
A. General ............................................................................................................................................................. 25
B. Additional considerations ................................................................................................................................ 26
4.4.5. Flight crew qualifications, licensing and training ................................................................. 28
4.4.6. Cabin crew competency and training ................................................................................... 28
4.4.7. Training programmes ........................................................................................................... 28
4.4.8. Record keeping...................................................................................................................... 29
A. General ............................................................................................................................................................. 29
B. Flight crew, Cabin crew and flight dispatcher records .................................................................................... 30
C. Operational flight planning records ................................................................................................................. 31
D. Operational control records ............................................................................................................................. 31
E. Financial records .............................................................................................................................................. 31
F. Fuel computation procedures.......................................................................................................................... 31
G. Aircraft mass and balance procedures ............................................................................................................ 31
H. Emergency evacuation demonstration ............................................................................................................ 32
I. Ditching demonstration ................................................................................................................................... 33
J. Ground inspection deficiencies........................................................................................................................ 34
4.4.9. Flight Inspection .................................................................................................................... 34
A. General ............................................................................................................................................................. 34
B. Planning ............................................................................................................................................................ 35
C. Pre-flight inspection ......................................................................................................................................... 35
D. In-flight inspection ........................................................................................................................................... 37
4.5. CERTIFICATION/AUTHORISATION PHASE .............................................................................................. 40
5. RENEWAL OF AOC/AOA ................................................................................................................ 40
6. AMENDMENT TO AOC/AOA OR OPERATIONS SPECIFICATIONS ..................................................... 41
7. APPENDICES TO AMC-08 ............................................................................................................... 42
APPENDIX 1 - PROCESS FLOW .............................................................................................................................. 42
APPENDIX 2 - AIR OPERATOR CERTIFICATE .......................................................................................................... 43
APPENDIX 3 - OPERATIONS SPECIFICATIONS ....................................................................................................... 45
APPENDIX 4 - AIR OPERATOR AUTHORISATION ................................................................................................... 49
APPENDIX 5 - AUTHORISATION OF HIGH RISK COMMERCIAL SPECIALISED OPERATIONS ................................... 51

AOC or AOA
1. PURPOSE
This Acceptable Means of Compliance (AMC) provides guidance to those operators or individuals,
who propose to apply for approval to conduct commercial and non-commercial air operations.
An operator of an aircraft based in the UAE must have an authority to operate under Civil Aviation
Law Article 6, regardless of the category of operation.
Prior to commencing commercial air transport operations (CAT) and Balloon Operations, an
operator shall apply for and obtain an air operator certificate (AOC) and an operations
specifications in accordance with point ORO.AOC.100 Application for an air operator certificate
of CAR-AIR OPS.
Prior to commencing declared operations, specialised operations (SPO), Non-commercial
operations with complex motor-powered aircraft (NCC), and non-commercial operations with
other-than-complex motor-powered aircraft (NCO), an operator shall apply for and obtain
a written authorisation, henceforth referred to as an air operator authorisation (AOA) and
an operations specifications following the declaration in accordance with point AMC1
ORO.DEC.100(a).G Declaration and AMC1 NCO.GEN.102(a).G Declaration.
The AOC or AOA application process is conducted electronically (e-Services) and presented in
a graphical format as explained in Appendix 1 to this AMC.
The procedures detailed in this AMC enable operators to determine their capability of meeting
the General Civil Aviation Authority’s (GCAA)’s requirements.
Operators wishing to vary their AOC/AOA with a different type of aircraft or operation should
follow the same general process. The certification/authorisation phase is applicable also for
AOC/AOA renewal. The application for issuance, renewal or amendment is via e-Services.
Prior to commencing a High Risk Commercial Specialised Operations (HRCSPO) as defined in
Article 2 of Part-CR of CAR-AIR OPS, a commercial specialised operator shall apply for and obtain
an Authorization in accordance with point ORO.SPO.110 (Refer to Appendix 5).
Note: The term AOA when used is also applicable to operators holding a certificate authorising
them to conduct private operations (POC).
Any enquiries regarding the content of this publication should be addressed to:
Flight Operations Department, e-mail [email protected]
2. REFERENCES
(a) UAE Civil Aviation Regulations:
(1) CAR-BR
(2) CAR-AIR OPS
(3) CAR BOP
(4) CAR II - LICENSING AND TRAINING ORGANISATION REGULATIONS
(5) CAR V - AIRWORTHINESS REGULATIONS
(6) CAR VI - DANGEROUS GOODS REGULATIONS
(7) AMC-05 - RVSM OPERATIONAL APPROVAL - ISSUE 05
(8) AMC-06 - MNPS - ISSUE 02
(9) AMC 11 – MANNED BALLOONING
(10) AMC-18 - ELECTRONIC FLIGHT BAG - ISSUE 01

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(11) AMC-21 - ETOPS - ISSUE 01
(12) AMC-22 - INCIDENT REPORTING - ISSUE 06
(13) AMC-23 - CABIN CREW PROCEDURES - ISSUE 01
(14) AMC-46 - GROUND OPERATIONS - ISSUE 03
(15) AMC-57 - VOLUNTARY REPORTING SYSTEM (VORSY) - ISSUE 01
(16) AMC-63 - ACCEPTANCE OF ARABIC TRANSLATION OF ENGLISH PLACARDS - ISSUE 01
(17) AMC-66 - APPROVAL-ACCEPTANCE OF CHANGES AND REPAIRS - ISSUE 01
(18) AMC-69 - UAE RADIOTELEPHONY STANDARDS - ISSUE 02
(b) International Civil Aviation Organisation (ICAO):
(1) ICAO Doc 8335-AN/879, Manual of Procedures for Operations
Inspection, Certification and Continued Surveillance.
(2) ICAO Doc 9376, Preparation of an Operations Manual.
3. POLICY
(a) The initial issue of an AOC or AOA in respect of an operator must be approved by the
Director General of the General Civil Aviation Authority.
(b) The operator must be considered a UAE corporate body; that is a UAE national company,
which has aviation activities stated in the “articles of association” as approved by an
Emirate Economic Department.
(c) An operator is permitted to establish itself in any UAE Free Trade Zone; however, the
sponsorship and trade license issued by the chosen Free Trade Zone will be considered
equivalent and acceptable.
(d) The trade license issued by the relevant Emirates does not necessitate local
partnership(s), allowing majority shareholding by foreigners. The trade license or the
company charter/articles must clearly outline the precise distribution of shares among all
shareholders.
(e) Aviation activities should be precisely delineated in accordance with CAR-AIR OPS, and
the specific operations to be authorized are elucidated during the pre-application
meeting. In the case of scheduled Commercial Air Transport (CAT), the initial application
for Air Transport operations must include a minimum of one aircraft, all registered in the
UAE, each meeting the compliance requirements outlined in CAR-RCA.
(f) Unless specifically authorized by the GCAA, former Soviet Union or Commonwealth of
Independent States aircraft without an acceptable - Type Certificate accepted by the
GCAA (refer to CAR-21) shall not be permitted to operate under a UAE Air Operator
Certificate.
(g) All airworthiness and flight operational managerial appointments, manuals, documents
and facilities must be accepted/approved by the GCAA. Foreign facilities require specific
inspection and approval by the GCAA.
(h) All inspections and processing will be conducted at no cost to the GCAA.
(i) All foreign licences must be validated or render valid with appropriate UAE licence prior
to operating a UAE registered aircraft.
(j) All applicants for AOC or AOA initial and renewal must undergo a financial
fitness/competence by the relevant Department of Civil Aviation (DCA). In the event the
relevant DCA is unable to do so, the GCAA will conduct the assessment.
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(k) A separate approval to operate must be obtained from the applicable Emirate’s
Department of Civil Aviation/Department of Transport from the intended aerodrome of
that Emirate. The approval by the respective DCA should not be limited to a no objection
statement and can be in a form of a recommendation statement.
(l) All Emirate and other required approvals including security clearance should be obtained
prior to processing an application with the GCAA.
(m) All turbine-powered aircraft above 10 000 kg MCTOM, and helicopters above 5 000 kg
MCTOM require simulator training devices (if available). The GCAA may accept equivalent
training on real aircraft.
(n) Ownership of the aircraft must be legally established for inclusion on the Certificate of
Registration as per CAR V – Chapter 1.
(o) Unless specifically authorized by the GCAA, a foreign registered aircraft operated under
the provisions of a UAE Air Operator Certificate, which is not entered on the UAE aircraft
registry after the one year exemption period shall be removed from the Operations
Specifications.
(p) Unless specifically authorized by the GCAA, an operator which has a foreign registered
aircraft in their Operations Specifications shall not be permitted to add any other foreign
registered aircraft to their Operations Specifications unless there is at least an equal
number of that operator’s aircraft on the UAE aircraft registry.
(q) Unless specifically authorized by the GCAA, holders of a UAE Air Operator
Certificate/Authorization should not permit the use of their organization’s call-sign or
ICAO designated code by any other operator or organization (AMC-47 refers).

AOC or AOA
(r) Maintenance organizations or Continuing Airworthiness Management organizations

intended for use by the applicant or AOC/AOA holder shall be certified by the GCAA as
prescribed by CAR V – Chapter 3 and Chapter 4.
(s) Operators for an AOC/AOA, shall allow the GCAA to examine all safety aspects of the
proposed organization as laid down in Civil Aviation Regulation including CAR IV and CAR
V. This examination should also include surveillance on the operator to ensure continued
operating competence.
(t) Unless agreed upon, applicant for an initial AOC or AOA must complete the entire process
within 24 months. Failure to meet the deadline entails restarting the process all over
again. Additionally, the GCAA will deny initial issuance of an AOC or AOA if the application
process is inactive or not progressing for more than 6 months.
(u) AOCs or AOAs issued are non-transferable. However, the GCAA recognizes that in some
cases the holding entity may be acquired by another person/investor/entity either
partially or fully. In this case, the GCAA may accept the change based on the following
conditions:
(1) Notification in writing prior to the change by the AOC or AOA holder;
(2) Application by the transferee to the GCAA providing details on the shares, owners,
sponsors and organization structure;
(3) Meeting the requirements set out in this document;
(4) Obtaining new security clearance; and
(5) The organization may be required to undergo a complete or partial certification
requirements.
(v) Special cases:
(1) Inactive, revoked, or lapsed AOC or AOA would require a full certification when
reinstatement is required; and
(2) Any AOC or AOA which is inactive or suspended or lapsed for more than 90 days will
be revoked, except in the case of a voluntary suspension by the operator itself which
can be extended for another 90 days before the AOC or AOA is revoked.
(3) An AOC or AOA will be revoked if its validity has lapsed for more than 90 days
without initiating any application for renewal acceptable to the GCAA.
(w) AOC or AOA fee refund policy:
The GCAA will refund the available balance from the amount deposited prescribed
by points 4.1.3(e) and 5(d) after deduction of an amount of AED 50,000:
(1) if the GCAA denies the initial issuance or renewal of an AOC/AOA, the applicant
withdraws its application for initial issuance or renewal of AOC/AOA, or the
applicant fails to complete the entire AOC/AOA approval process within 18 months
as mentioned in point (t) above; and
(2) required for the initial issuance of the AOC/AOA and every subsequent anniversary
of the AOC/AOA unless revoked or surrendered before the date of anniversary.

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4. INITIAL ISSUE OF AOC/AOA

The initial issue of an AOC or AOA to an applicant takes place in five AOC certification phases
(Appendix 1 refers):
(a) Pre-application;
(b) Formal application;
(c) Document evaluation;
(d) Operational demonstration and inspection; and
(e) Certification/Authorization
4.1. PRE-APPLICATION PHASE

4.1.1. General
(Applicable for all applications).
During the pre-application phase, the applicant meets with GCAA and discusses generally
its initial plans and the viability of different proposals. It is essential that the applicant has,
in this pre-application phase, a clear understanding of the form, content and documents
required for the formal application.
The purpose of the pre-application meeting is to confirm the information provided in the
pre-application statement to determine whether the applicant has sufficient knowledge
of the appropriate regulations and requirements and to confirm, for the applicant, the
expectations of the GCAA.
The pre-application meeting will take place prior to the online formal AOC/AOA
application. The applicant should contact the GCAA through e-mail [email protected]
The pre-application meeting will be attended by the GCAA inspectors from Flight
Operations, Airworthiness, Licensing, AVSEC and Dangerous Goods (as required). This
meeting will be held at the GCAA Dubai office or other location if agreed upon. Except for
NCO and operators exclusively engaged in non-commercial specialized operations with
complex motor-powered aircraft, at least one nominated person, either the flight
operations nominee or Compliance Monitoring Manager/Focal, be “in principle”
accepted prior to the commencement of this phase.
During this phase, it is also important that the applicant understands the approximate
period of time that will be required to conduct the certification process, subsequent
to the receipt of a complete and formal application. This element is of particular
importance so that the applicant may avoid undue financial expenditure during the
certification period, in particular when the applicant has little or no operating
experience leading the GCAA to conduct a sufficient period of operational proving,
including proving flight operations, to judge the organization’s operating competency.
The applicant needs guaranteed access to sufficient financial resources to obtain all the
required equipment, facilities and manpower and to fully support operations in the early
stages when revenues are difficult to predict and may, in any case, be very low. Marginal
or severely limited resources frequently result in an adverse effect on safety and
efficiency; experience indicates that operators tend to take short cuts on such vital
matters as required maintenance, acquisition of adequate spare parts, training of
personnel and other similar matters with safety implications.
The GCAA will provide the applicant with the following information:
(a) Application procedures including applicable forms;

AOC or AOA
(b) Documents required;
(c) General operating and airworthiness advice;
(d) Approval requirements from other authorities;
(e) Regulatory feasibility;
(f) GCAA fees and payment conditions; and
(g) E-Services, Q-Pulse and ROSI systems.
Note: Security clearance is part of the AOC/AOA process but the application is
conducted by another mean, available in the GCAA online services.
Air Transport category operators are required to register into the Wages Protection
System (WPS) in accordance with Safety Decision 2022-09 & GCAA management
requirement.
4.1.2. Pre-application Statement of Intent and documentation

The pre-application statement of intent and documentations should be addressed to the
Director General of the GCAA. It should be in the form of a letter from the owner and/or
sponsor and should contain the following as applicable:
(a) Type of operation;
(b) Type(s) of aircraft;
(c) Area(s) of operation;
(d) Route structure and traffic potential;
(e) Nature of aircraft and/or simulator training programme;
(f) Location of main base and other facilities;
(g) Management organization structure and qualifications of the accountable
manager (AM), nominated persons for flight operations, crew training, ground
operations, aviation security, compliance monitoring (quality assurance), safety
management system (SMS) and the continuing airworthiness, if available. Names
of the nominated persons must be submitted via the e-Services system prior to
the formal meeting;
(h) Proposed company trading name and corporate body sponsor;
(i) Approximate date of commencement; and
(j) A statement certifying that the owner, Accountable Manager and all the
nominated persons do not have record of arrests, convictions or incarcerations
and free from liens, civil suits, civil judgement and bankruptcy.
Note 1: The application cannot be processed further until and unless the Director General
gives his approval to proceed and he finds the proposed operation is in the
national interest.
Note 2: The statement of intent should be addressed to the Director General and
submitted via e-Services together with other documents listed below and those
listed in the service card.
4.1.3. Documentation
(a) Duly filled application form GTF-AOC-001, Appendix I to Part-ORO and GTF-SOS-
001, as applicable;

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(b) Aircraft Ownership details (power of attorney, etc.) if available at this point in
time;
(c) Description and structure of organization (can be part of letter of intent);
(d) Trade licence by Emirate Economic Department. Licence issued by the UAE Free
Trade Zone is not accepted;
(e) Payment slip(s) of the deposit in GCAA account of AED 200,000 if the applicant
intends to operate aircraft with MTOM of 5 700 kg and below, otherwise AED
500,000 (i.e. at least one of the aircrafts has a MTOM above 5 700 kg). This amount
is to be used to settle down the AED 50,000 fee to be paid at the time of initial
issuance of the AOC or AOA and at subsequent anniversary dates of the AOC or
AOA;
(f) Financial information, economic viability and financial fitness assessment (for
applicants for an AOC engaged in Commercial Air Transport operations only);
(1) The following documents, when applicable, are required;
(2) Audited Financial Statements;
(3) Financial performance i.e. their Profit and Loss Statement and Balance
sheet;
(4) An approved budget copy (not the whole document) giving their Profit
and Loss Statement, Balance Sheet and Cash Flow Statement;
(5) List of banks and the type of facility and limit available;
(6) List and values of assets and liabilities; and
(7) All other pertinent financial information such as proposed arrangements
for the purchase or lease of aircraft and major equipment.
(g) Insurance Certificate/policy;
(h) Approval by the Department of Civil Aviation/Department of Transport, in a form
of a recommendation, to operate at the relevant airport;
(i) Passport copy of owner(s);
(j) Photograph of owner(s);
(k) Schedule of events;
(l) Mass and Balance System.
(m) Third Party Contract or equivalent like MoU – Flight Planning, Training, etc.; and
(n) A decree issued by the relevant UAE Emirates if application for AOC involves
designated air carrier intending to conduct scheduled operations.
Note: For an operator based in Abu Dhabi, the applicant must additionally obtain
financial fitness certificate from Abu Dhabi Transport Authority. A “no objection”
letter from Abu Dhabi Transport Authority can be accepted in lieu of the financial
fitness certificate if it is demonstrated to the GCAA that it includes financial fitness
assessment.
4.1.4. Preliminary assessment
The more thoroughly the applicant's competence is established at this stage, the less
likelihood there will be of having serious problems in the document evaluation and the
demonstration and inspection phases preceding certification or during the course of
subsequent operations. Analysis of the pre-application assessment will indicate either
that it is acceptable on a preliminary basis or that it is unacceptable. If in the latter case
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the deficiencies are such that they can be rectified, the applicant may be given a
reasonable opportunity to resubmit its pre-application; otherwise, the applicant will be
advised to withdraw the intent to apply for an AOC or AOA.
If the GCAA does not consent to proceed further with the application, it will notify the
applicant, in writing, of its reasons no later than 30 days after making the preliminary
assessment.
If the application is acceptable to the GCAA based on the preliminary assessment, the
applicant will be authorized to proceed with preparations for the commencement of
operations on the basis that an AOC or AOA will be issued subject to satisfactory
completion of the remainder of the certification procedure.
4.2. FORMAL APPLICATION PHASE

4.2.1. General
The formal application phase commences when the applicant lodges a formal application
in accordance with ORO.AOC.100, ORO.DEC.100, ORO.SPO.100 or NCO.GEN.102.G for an
AOC or AOA.
The application for the initial issue of an AOC/AOA should be submitted at least 90 days
before the intended start date of operation. The operations manual may be submitted
later, but in any case, not later than 60 days before the intended start date of operation.
Note: The application for the amendment of an AOC/AOA should be submitted at least
30 days before the date of the intended changes.
The submission of a formal application means that the applicant is aware of the
regulations and rules applicable to the proposed operation and it is prepared to show the
method of compliance and prepared for an in-depth evaluation, demonstration and
inspection related to the required manuals, training programmes, operational and
maintenance facilities, aircraft, support equipment, record keeping, dangerous goods
programme, security programme, flight crew and key management personnel, including
the functioning of the administrative and operational organization.
Formal application is associated with a meeting attended by the proposed accountable
manager, nominated persons, as applicable, and key personnel from both the applicant
and the GCAA.
The formal meeting will include the following, as applicable, when:
(a) operations and airworthiness manuals will be submitted through Q-Pulse system,
along with compliance statement form FOF-OMA-001 (aeroplane) or FOF-OMA-005
(helicopter).
(b) nominated personnel application via e-Services will be submitted;
(c) special operations application via e-Services will be submitted;
(d) instructor and examiner application via e-Services will be submitted;
(e) aircraft, facility and services information will be submitted; and
(f) operator will subscribe to e-publication and as per other requirements specified by
CAR III – Chapter 9.
During the meeting, the GCAA will advise the operator of the nominated principal
inspectors. GCAA Inspectors are available to meet with the operator’s technical
management and representatives to develop an action plan, and to ensure the
application proceeds in a timely and coherent manner.
The formal application meeting should confirm that the management background
information satisfies regulatory requirements; it should address any errors or omissions
AOC or AOA
in the application package, resolve any scheduling date conflicts and agree on a process
for revising event dates, reinforce the communication and working relationships between
the GCAA and applicant personnel and, finally, determine the acceptability of the formal
application package.
It should be understood by the applicant that acceptance of the formal application
package by the GCAA does not constitute acceptance or approval of any of the
attachments which will be subjected to later in-depth review. The identification of
significant discrepancies during the in-depth review may require further meetings
between appropriate members of the GCAA and the applicant’s personnel.
4.2.2. Formal Application’s Documentation
The following items, as applicable, will be reviewed during the formal meeting:
(a) On-line application for Accountable Manager, nominated persons and other
managerial personnel such as Safety Manager/Focal, Cabin Crew focal and
Dangerous Goods Post Holder;
(b) Evidence of continued amendment services of manuals;
(c) Evidence of latest manual revision;
(d) Mass and balance system- aircraft weighing report, trim sheet, etc.;
(e) Notification of non-compliance or waiver;
(f) Application of PBN;
(g) Application of RVSM as per AMC-05;
(h) Application of MNPS as per AMC-06;
(i) Application of other Specific Approvals;
(j) Application of CAMO, AMO, ATO and Simulator approval as per CAR V
and CAR II, if applicable; and
(k) Application for three letter ICAO Designation and Radio Telephony Call Sign for
operator who intends to conduct international commercial operations.
4.2.3. Schedule of Events
The Schedule of Events is a list of items, activities, aircraft, and/or facility acquisitions
which the applicant, as applicable, must accomplish or make ready, and the dates on
which they will be ready for GCAA inspection. The list should include, but is not limited
to, the following and the dates at which they will take place:
(a) Flight crew and cabin crew members’ training;
(b) Maintenance personnel training;
(c) When all facilities will be ready for GCAA inspection;
(d) When CAMO, AMO, ATO, flight simulator and aircraft will be ready for inspection;
(e) C of R, C of A and other certificates requirement;
(f) Emergency evacuation and ditching demonstrations;
(g) Ground handling staff, dispatcher training;
(h) Dangerous Goods Training (ref. CAR VI, Chapter 2, Section 4);
(i) Aviation Security Training;
(j) GCAA Inspector aircraft type training if it is first of type or no inspector is rated on
type (if required);

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(k) When proving flight(s) will begin;

(l) When proposed operations will begin;
(m) When each of the required manuals will be ready for evaluation;
(n) If and when emergency evacuation demonstrations and ditching demonstrations
are planned; and
(o) The dates of proposed assessments of training staff and other persons subject to
GCAA approval. The dates should be logical in sequence and provide time for GCAA
review, inspection and approval of each item.
The overall plan is to be kept under constant review by the applicant to maintain control
of the certification/authorisation process.
4.2.4. Operations Manual
Operators subjected to the scope of Part-ORO shall fulfil the requirements of
ORO.MLR.100. Following are the manuals and procedures required for submission during
the formal meeting:
(a) Part A: General/Basic;
(b) Part B: Aircraft Operating Matters;
(c) Part C:
(1) CAT Operations: Route/role/area and aerodrome/operating site instructions
and information;
(2) Non-Commercial Specialized Operations With Complex Motor-Powered
Aircraft and Commercial Specialized Operations: Tasks and operating areas
instructions and information;
(d) Part D: Training;
(e) Maintenance Organization Exposition and Continuing Airworthiness Maintenance
Exposition, if applicable;
(f) Dangerous Goods Procedures (relevant parts to be incorporated in Operations
Manual (CAR VI refers);
(g) Flight crew and cabin crew Standard and Emergency Operating Procedures
Manual;
(h) MEL;
(i) Operators Security Programme (may be incorporated in Operations
Manual dependent upon aircraft inventory);
(j) Ground Operations;
(k) Dispatch Manual;
(l) Dangerous Goods Emergency Response Guide;
(m) Emergency Response Plan/Guide; and
(n) SMS manual.
The above manuals are to be submitted through the Q-Pulse system. Information must
be presented in a clear and unambiguous English text and/or graphics in a format that
allows highlights and comments to be made.
Content of the manuals is subject to the GCAA assessment and the elements/subjects
that require specific approvals by the GCAA are found in CAR-AIR OPS.

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ORO.MLR.100 and the accompanying AMCs and GMs and ORO.MLR.101 prescribe the
main structure of the Operations Manual and contain a comprehensive detailed and
structured list of all items to be covered.
To facilitate comparability and usability of the Operations Manuals by personnel,
applicant should not deviate from the numbering system used. If there are sections which,
because of the nature of the operations, do not apply, the applicant still maintains the
numbering system and inserts “Not applicable”.
The contents of the operations manual may not be varied without the GCAA’s consent.
At the operator's discretion, additional material may be included for information and
guidance and such additional material will not require approval.
A copy of the relevant part of the Operations Manual shall be available to each operating
crew member employed by the operator and a full electronic copy to be provided to, and
retained by, the GCAA. Electronic copy of the Operations Manual, easily accessible to the
crew members, is also acceptable, provided, the operator takes the responsibility to
ensure that crew members are equipped with personal computer, lap top or other
electronic mean for access if accepted by the GCAA.
Any manual rejection entails applicant to observe at least a 90-day prohibition for
resubmission. In the event of a rejection, the GCAA may impose the rewriting of the
manual to be performed by an acceptable person or a consultancy firm.
A. Flight Safety Documents System
All documents should be organised according to criteria that are essential to provide
easy access to information required for flight and ground operations contained in the
various operational documents comprising the system, as well as to manage the
distribution and revision of operational documents. This system, which is part of ICAO
Annex 6, is known as Flight Safety Documents System.
Information contained in a flight safety documents system should be grouped
according to the importance and use of the information as follows:
(a) time critical information e.g. information that can jeopardize the safety of the
operation if not immediately available;
(b) time sensitive information e.g. information that can affect the level of safety or
delay the operation if not available in a short time period;
(c) frequently used information;
(d) reference information, e.g. information that is required for the operation but
does not fall under (b) and (c) above; and
(e) information that is grouped based on the phase of operation in which it is used.
Time critical information should be placed early and prominently in the flight safety
documents system.
Time critical information, time sensitive information, and frequently used information
should be placed in cards, and quick reference guide.
B. Compliance Statement
The Compliance Statement refers to operations manual material referenced to the
CAR-AIR OPS applicable to the type of operation the applicant is proposing, and other
applicable reference.
The applicant must provide a brief, narrative description or a reference to a specific
section of the applicant's manual or other document which describes how each
applicable regulation will be complied with. This compliance statement must be
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signed by the appropriate accountable manager using form FOF-OMA-001

(aeroplane) or FOF-OMA-005 (helicopter).
The method of compliance may not be finalized at the time of the formal application,
in which case a date should be given by which the final information will be provided.
The purpose of the statement of compliance is to ensure that the applicant has
addressed all regulatory requirements. It aids the GCAA to assess where the
regulatory requirements have been addressed in the applicant’s manuals,
programmes and procedures.
4.2.5. Management/Nominated Personnel Qualification Resumes
A. General
The Management system and the personnel of operators covered under the scope of
Part-ORO shall be subjected to the requirements as stated in:
(a) ORO.GEN.200
(b) ORO.GEN.210
(c) ORO.AOC.135
(d) ORO.SPO.100
The application for nominated personnel including Accountable Manager (AM) are
via the e-Services. The application form GTF-NPA-001 is to be completed and should
include a brief resume containing information on the individual qualifications,
certificates, ratings, and experience.
Operators are advised that a lack of technical management appointments during the
application process will delay the process. The GCAA will assess the applicants’
qualifications and experience as well as their managerial ability. A knowledge test in
the form of an interview and/or written test may be conducted before the AM and
nominated personnel are accepted.
The AM and nominated personnel are initially approved for 3 months and renewable
for a maximum of another 3 months. If the AM or any of the nominated personnel
does not meet expectations during any of these 2 periods, his/her acceptance will be
revoked. The AM and nominated personnel are required to attend a GCAA arranged
Post Holder Training course during the first three months.
B. Expected Qualifications and Level of Experience.
The qualifications and level of experience of nominated personnel and key
operational staff will vary according to the scope and size of the proposed operations.
Key operational staff shall have an understanding of Human Factors and Human
Performance limitation besides any other requirements set by the relevant rule.
4.2.6. Aircraft, Facilities, and Services
A. General
This attachment should provide evidence that the applicant will have available
aircraft, facilities and support services to conduct the type of operation proposed as
well as airports suitability. The evidence may be in the form of proof of purchase,
formal contracts, or lease agreements. If formal purchase, lease, or contract
agreements have not been completed, letters showing agreement between the
contracting parties will suffice until formal contracts or agreements are available.
Aircraft ownership details must be authenticated (power of attorney). Documents
showing details of the insurance of the aircraft, its occupants and third parties are
also required.

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Documents should also relate to weather reporting, communications facilities,

maintenance, aeronautical charts and publications, aerodrome analysis and
obstruction data, outsourced training and training facilities.
B. Aircraft Equipment
Aircraft equipment shall meet the applicable CAR-AIR OPS requirements.
4.3. DOCUMENT EVALUATION PHASE

4.3.1. General
The document evaluation phase involves detailed study of the manuals and other
documents for their content and compliance. The evaluation will give the GCAA an insight
on the applicant’s technical fitness for the type of operations proposed by the operator.
Applicants are reminded to submit documents, which reflect their actual operation and
aircraft; any incomplete or deficient documentation will affect the application completion
date.
The set of documents and manuals should be complete and must, satisfy GCAA's
requirements before the inspection phase can begin. However, the review of documents
and manuals will continue until the certification phase. Indeed, the inspection phase may
reveal the need for some operational changes, which in turn requires amendment of
those documents and manuals.
The documents and manuals should be presented for consideration not less than 60 days
prior to the commencement of the proposed operations to avoid delay.
4.3.2. Compliance Statement
The GCAA will evaluate the compliance statement, the purpose of which is to ensure that
the applicant has met all regulatory requirements applicable to the proposed operation.
The statement also indicates to the GCAA where the regulatory requirements have been
addressed in the applicant’s manuals, programmes and procedures. The final compliance
statement needs to be completed and accepted by the GCAA prior to the commencement
of the flight operations inspection.
4.3.3. Management/Nominated Persons’ Qualification Resumes with Aviation
Experience
The list should include the management positions, the names of the individuals involved
and their qualifications, relevant management experience and their licences, ratings and
aviation experience.
4.3.4. Operations Manual
The operations manual is the means by which the applicant intends to control all aspects
of the intended operation. The arrangements for the administration and control of the
operations manual should have already been evaluated during the cursory review in the
formal application phase of the certification process.
Prior to initiating the ground or flight operations phase of the inspection, a detailed
review of the operations manual will be completed by the GCAA as applicable. The
operations manual should provide, in a clear and concise manner, the necessary policy
guidance and instructions to the applicant's personnel on how operations are to be
conducted. The operations manual should not contain information that is not relevant to
the proposed operations. Thus, at the outset, a determination should be made as to the
adequacy of the operations manual. The subsequent ground and flight operational
inspections will determine the capability of the applicant's organisation to effectively
carry out the policies and instructions set forth in the operations manual.

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An adequate operations manual should at least:

(a) implement the applicable regulations including any specified mandatory material
and not conflict with the regulations of any other State where operations will be
conducted;
(b) provide clear, complete and detailed operating instructions, policies and
procedures so that operational staff, i.e. crew members and ground operations,
loading, maintenance, operational control and administrative personnel, are fully
informed of what is required of them. Through the proper use of this material, it
will be expected that such personnel perform their duties to a high degree of
precision, thus resulting in safe and efficient operations. Procedures should be
effective, represent sound safety philosophy and be capable of being
accomplished;
(c) make provisions for revision to ensure that the information contained therein is
kept up to date;
(d) present the necessary guidance and instructions to personnel in a suitable and
convenient format. It should be ascertained that the applicant has provided the
required instructions following the guidance provided regarding the form and
content of these documents; and
(e) outline standardized procedures for all crew member functions.
In connection with the detailed review of the operations manual, the GCAA will ascertain
that effective procedures have been established by the applicant for the revision,
distribution and use of the operations manual. Each manual should be numbered and
issued according to a specific distribution list, and each holder made responsible for its
prompt and accurate update. The distribution list should contain all operations personnel
and others requiring the information therein for proper performance of their duties.
Those parts of the manual required to be carried on board each aircraft should be
designed for convenient use and all parts should permit ready and accurate reference.
A. Safety management system (SMS) manual
An SMS manual is required and documents all aspects of the SMS, including:
(a) the statement of safety policy and objectives, which clearly describes the safety
accountabilities and emergency response planning;
(b) the safety risk management, which includes hazard identification processes and
risk assessment and mitigation processes;
(c) the safety assurance, including safety performance monitoring with an
investigation capability; and
(d) safety promotion and training.
B. Minimum equipment list (MEL)
When an MEL may be required for the type and model of aircraft to be operated, it
shall be in conformity with, or more restrictive than, the master minimum equipment
list (MMEL) for the type approved by the State of Design and tailored to the
applicant’s aircraft and installed equipment (CAR-MEL refers)
C. Configuration deviation list (CDL)
A CDL for each aircraft type and model may be established by the organisation
responsible for the type design and approved by the State of Design to provide for
the commencement of a flight without specified external parts. The CDL contains any
necessary information on associated operating limitations or performance

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corrections and should be available to flight crew, maintenance personnel and

personnel responsible for operational control. A CDL needs to include instructions for
its use.
D. Type-related and Aircraft Flight Manual
Part B of the Operations Manual constitutes aeroplane operating matters (type-
related) and Standard Operating Procedures (SOP). Material produced by the
operator in Part B of the Operations Manual may be supplemented with or
substituted by applicable parts of the Aircraft Flight Manual with the appropriate
control/referencing or, where such a document exists, by an Aircraft Operating
Manual produced by the manufacturer of the Aircraft.
In the case of performance class B aeroplanes, it is acceptable that a “Pilot Operating
Handbook” (POH) or equivalent document is used as Part B of the Operations Manual,
provided that the POH covers the necessary items.
Part B shall also contain information and instructions relating to:
(a) The identification of the aircraft.
(b) The Standard Operating Procedures and limitations of the aircraft.
(c) The performance and loading of the aircraft.
(d) Emergency and supplementary procedures.
Flight manuals are required to be provided specific to individual aircraft.
Arrangements for the administration, control and amendment of copies of the flight
manuals should be examined together with the means for providing aircraft
performance and limitations information to the flight crew.
Aircraft operating manuals for each type of aircraft to be operated are required to
contain normal, abnormal and emergency procedures, details of the aircraft systems
and the checklists to be used.
They should also cover aircraft performance and operating limitations as stated in
Part CAT, Part SPA, Part NCC, Part NCO and Part SPO.
E. Aircraft loading and handling manual or ground handling manual
This manual contains procedures and limitations for servicing, fuelling, loading and
unloading, pre-flight preparation and post-flight securing, applicable to the aircraft
type and model. The manual needs to be available to flight crew, maintenance
personnel, ground handlers and handling agents.
Refer to AMC-46 for further guidance on this subject.
F. Training manuals for flight crew, cabin crew, operations personnel, ground
personnel and maintenance personnel
Training manuals are required for all operational, maintenance and ground
personnel. These should cover all aspects of initial and recurrent training and
conversion and upgrading training.
Note: Depending on the size and complexity of the operation, the Training Manual
may be a standalone document or incorporated in the Operations Manual. Dispatcher
training should be part of the Dispatch Manual.
G. Route and aerodrome guide
The Route and Aerodrome instructions and information shall cover relevant items in
accordance with Subpart B of Part-CAT, Part NCC, Part NCO and Part SPO as
applicable, to ensure that the flight crew and personnel responsible for operational

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control have the necessary information for communications, navigation aids,

aerodromes/heliports and helidecks, instrument procedures for departure, en-route
and arrival for the conduct of the particular operation.
H. Cabin, flight dispatch and ground operations manuals
The Cabin, Flight Dispatch and Ground Operations Manuals can be a standalone
document of the Operation Manual If an operator opts to do so, the OM-A, under
Chapter 0 - Organisation and Control of Manual, should specify this arrangement. In
addition, references to the Cabin, Flight Dispatch and Ground Operations Manuals
are to be made in the OM-A relevant parts if those particular parts concern these
elements.
I. Dangerous goods regulations manual
All applicants will require a manual containing procedures for the handling of
dangerous goods, emergency response to dangerous goods incidents and the training
of personnel. The details required will depend upon the intended status of the
applicant with respect to the transport of dangerous goods. If a declaration has been
made that dangerous goods will be carried as cargo, the applicant will require
comprehensive material on the control, loading and carriage of dangerous goods and
on response to dangerous goods incidents and emergencies. If it is not intended to
transport dangerous goods as cargo, the applicant will still need to cover dangerous
items that form part of the normal aircraft equipment, dangerous goods that are
permitted to be carried by passengers and dangerous goods that may be carried in
the form of company material. In both cases, the operators will require procedures
for the handling of dangerous goods, emergency response information and details of
the required training appropriate to the level of activity proposed. The Dangerous
goods emergency response guide covering emergencies and appropriate response
procedures is required for the instruction and guidance of personnel. It is required to
be carried as part of on-board aircraft documentation.
J. Passenger briefing cards
For CAT operations, passenger briefing cards need to be provided to supplement oral
briefings and be particular to the type and model of aircraft and the specific
emergency equipment in use.
K. Aircraft search procedure checklist
The checklist needs to be carried on board and describes the procedures to be
followed in searching for a bomb in case of suspected sabotage and for inspecting
aircraft for concealed weapons, explosives or other dangerous devices when a well-
founded suspicion exists that the aircraft may be the object of an act of unlawful
interference. The checklist should be supported by guidance on the appropriate
course of action to be taken should a bomb or suspicious object be found and
information on the least-risk bomb location specific to the aircraft.
L. Operational control procedures, dispatch and flight following
The manual is required to contain the details of the applicant’s operational control
procedures and procedures for dispatch and flight following. It should cover
procedures for use in emergency situations and all communication procedures.
M. Rules limiting the flight time and flight duty periods and providing adequate rest
periods for flight and cabin crew members
These rules are included in the operations manual and need to be in accordance with
Part-ORO, Subpart FTL – Flight and duty time limitations and rest requirements. The
applicant should state in its scheme the minimum times allocated to pre-flight

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preparation and immediate post-flight activities. There should be procedures to take

into account duty periods, which include flight duty periods and activities other than
flight duties, such as ground school, simulator training, attendance at emergency drill
practice, management or office duties, particularly with respect to rest periods and
the subsequent commencement of a flight duty period. Responsibility should be
clearly defined for issuing instructions and decisions on questions relating to flight
time, flight duty periods and rest periods and for processing reports when the pilot-
in-command exercises his/her discretionary authority to extend duty or reduce rest
periods.
4.3.5. Security programme
A CAT operator should provide the GCAA with the operator’s security programme,
including security training. The security programme should be adapted to the type and
area of operation, as well as to the aircraft operated (CAR VII refers).
4.3.6. Maintenance
This manual sets out the applicant’s intentions and procedures with regard to maintaining
the airworthiness of the aircraft used, during their operational life. This applies whether
or not the applicant also intends to apply for approval as an AMO or intends to contract
out maintenance to an AMO (CAR-145 refers).
4.3.7. Continuing Airworthiness Management Exposition.
The Continuing Airworthiness Management Exposition (CAME) is the document that
defines the management of continuing airworthiness of operated aircraft (CAR-M refers).
4.3.8. Plans for demonstrations which require evaluation
A. Plan for emergency evacuation demonstration
The applicant needs to have a plan for demonstrating aircraft evacuation. Evacuation
demonstrations carried out by the aircraft manufacturer or other operator for the
same type and model of aircraft may be taken into account by the GCAA when a
decision is made on the actual demonstration required. A description of the
emergency equipment installed on the aircraft needs to be attached to the plan.
B. Plan for ditching demonstration
Where over-water flights are included in the proposed operation, the applicant needs
to have a plan to demonstrate ditching equipment and the ability to carry out ditching
procedures including the preparation of passengers, aircraft and ditching equipment.
4.3.9. Plan for demonstration flights
Where the GCAA has determined that demonstration flights are required, a plan for these
demonstration flights should be prepared so that the applicant can demonstrate the
ability to operate and maintain aircraft and conduct the type of operation specified. The
determination by the GCAA as to whether or not demonstration flights will be required,
and if such flights are required, their number and type, will depend on the GCAA’s
assessment of the capabilities of the operational and maintenance systems established
by the applicant.

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4.4. OPERATIONAL DEMONSTRATION AND INSPECTION PHASE

4.4.1. General
The inspection phase is the phase in which the physical facilities and equipment proposed
for use by the applicant are assessed for suitability. Depending on the complexity and
scale of operations, the applicant may be required to demonstrate its ability to comply
with regulations and safe operating practices before actual revenue operations can begin.
The demonstrations are to prove that the applicant has an adequate organisation,
method of control and supervision of flight operations, training programs that are
consistent with the nature and extent of operations specified including ground handling
and operations (CAR-AIR OPS and AMC-46 refer), continuing airworthiness management
and maintenance arrangement (CAR M refers), security measures (CAR VII refers), and
handling of Dangerous Goods (CAR VI Chapter 2 refers).
These demonstrations will include actual performance of activities and/or operations
while being observed by inspectors of the certification team. This will also involve on-site
evaluations of aircraft maintenance equipment and support facilities, in particular if the
applicant requires approval for a special operation such as ETOPS (Part-SPA, Subpart F
and AMC-21 refers), LVO (Part-SPA, Subpart E refers) or RVSM (Part-SPA, Subpart D and
AMC-05 refers).
The applicant must satisfy the GCAA that sufficient qualified personnel are employed and
that such personnel are employed on a full time basis where appropriate. Staff that
requires specific authorisation (for example, Type Rating Examiner and Instructor) will be
assessed, and proving flights may be conducted.
Amongst other requirements, the applicant shall provide adequate facilities and
equipment sufficient to permit the staff to carry out their duties related to the conduct
of operations in compliance with regulations and manuals, and in a safety manner.
All observations of unsatisfactory items or conditions during the operational
demonstration and inspection phase should be raised as observations only. This should
be recorded in the Q-Pulse system along with the corrective action(s) taken.
4.4.2. Ground Inspection
A. General
The purpose of this phase is to ascertain, through on-site inspections, the adequacy
and suitability of the applicant's management, staffing, training programme, ground
equipment, facilities and procedures to conduct the operations specified in the
application, in particular:
(a) status of operations management
(b) conformity with the relevant part of the Operations Manual
(c) qualifications/experience of key individuals
(d) administrative Infrastructure
(e) adequacy of staff (including sufficient number), facilities, equipment and
finances
(f) communications with staff
(g) office support
(h) printing and/or distribution facilities
(i) rostering

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(j) rights of access by GCAA Inspectors

B. Fixed facilities
(i) Buildings
This inspection should be designed to determine that the buildings to be utilised
by the applicant at each base and terminal, including those located in other
States, are properly equipped; are adequate for the operation to be conducted.
Such an inspection would include administrative staff and operations personnel
offices, passenger service areas, cargo storage, and handling buildings.
Inspection on site may be replaced by an assessment of the buildings from the
State’s aeronautical information publication, charts or diagrams, complemented
by documents, describing the facilities and ground handling arrangements, or by
a review of existing usage by other operators.
The inspection of Passenger Handling Facilities may consist of the following:
(a) Passenger handling
(1) ticketing;
(2) seat assignment;
(3) security/control;
(4) access to airside;
(5) check of carry-on baggage.
(b) Safety aspects on tarmac
(1) aerobridge/directions to board;
(2) staff in attendance with passengers;
(3) positioning of steps;
(4) protection from jet blast/propellers;
(5) clear of taxying aircraft;
(6) clear of moving vehicles;
(7) night/rain aspects.
The inspection of Training Facilities may consist of the following:
(a) number/size adequate for purpose
(b) student accommodation
(c) blackboards / white board and screens
(d) lighting, heating, cooling and ventilation
(e) training aids - examinations
(f) security of storage
(g) examination rooms
(h) adequate for purpose
(ii) Aerodromes and heliports
The destination and alternate aerodromes or heliports to be utilised in the
operation should be inspected to determine their adequacy for operational use.
However, this inspection requirement may be waived in those cases where the

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GCAA is already familiar with the aerodrome or heliport and its associated
facilities and is satisfied that they are adequate for the proposed operation.
In those cases where the proposed operation covers a large part of the world, the
GCAA will not assess the adequacy of all the aerodromes or heliports of potential
use. The GCAA will consider inspecting only those considered by the applicant to
be for major use and should specify that the use of other aerodromes or heliports
in the approved area of operations be prohibited without prior approval of the
GCAA.
Approval of a particular aerodrome or heliport may be granted without
inspection by the GCAA if the operator evaluates the facility as adequate for its
operations, using an acceptable documented process, possibly as part of its SMS,
and establishes operating minima and appropriate procedures.
Inspections or evaluations should cover at least the following items as applicable:
(a) runways;
(b) clearways;
(c) stopways;
(d) taxiways;
(e) apron and parking areas;
(f) lighting (including approach lighting);
(g) visual and non-visual approach aids;
(h) navigation facilities;
(i) communications services;
(j) ATS;
(k) meteorological services;
(l) aeronautical information services;
(m) aerodrome service equipment (e.g. runway contaminant sweepers,
snowploughs);
(n) ground de-icing installations and equipment;
(o) rescue and firefighting equipment and services ;
(p) availability of equipment and handling procedures for fuel and lubricants;
(q) public protection, including security precautions;
(r) obstacles affecting flight operations;
(s) instrument departure, arrival and approach procedures and associated
charts; and
(t) Aerodrome/heliport operating minima.
In conjunction with the aerodrome inspection, the GCAA should be satisfied by
the ability of the applicant to determine the adequacy of the applicant's
procedures for acquiring current aerodrome data and instrument procedure
charts and distributing these to all personnel who require such information in
their performance of duty.
Note: The term heliport when used includes helideck.

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4.4.3. Mobile equipment

The mobile equipment to be utilised in the operation should be inspected with primary
emphasis on adequacy, suitability and the safety aspects of its use. Such equipment would
include fuelling vehicles, ground power units, oxygen and compressed gas servicing
equipment, towing tugs, cargo and baggage handling equipment, catering vehicles,
sanitary servicing trucks, de-icing equipment, etc.
An evaluation of the mobile equipment and the procedures for its use, performed by an
audit organisation, using suitable and recognized evaluation systems, may be acceptable.
For example, equipment inspections conducted as part of industry-recognized fuel quality
audits, de-icing/anti-icing quality control audits or audits for ground operations may be
acceptable to the GCAA.
4.4.4. Organisation of Operational control
A. General
Evaluation of the overall effectiveness of the organisation for operational control
should include a thorough analysis of the following factors:
(a) the applicant should establish and maintain a method of control and
supervision of flight operations approved by the GCAA. Responsibility for
operational control can be delegated only to the pilot-in- command even if the
approved method of control and supervision of flight operations requires the
use of flight dispatcher personnel.
(b) the operations manual should specify the responsibilities and functions
assigned to flight dispatchers. The actual responsibilities assigned are part of
the approved method of control and supervision of flight operations.
(c) the responsibilities of a flight dispatcher include the provision of assistance to
the pilot-in-command in flight preparation; completion of operational and ATS
flight plans; liaison with the air traffic, meteorological and communication
services; and the provision to the pilot-in-command during flight of information
necessary for the safe and efficient conduct of the flight. Flight dispatchers
should also be responsible for monitoring the progress of each flight under their
jurisdiction and for advising the pilot-in-command of company requirements
for cancellation, re-routing or re-planning, should it not be possible to operate
as originally planned. In connection with the foregoing, it should be understood
that the pilot-in-command is the person ultimately responsible for the safety of
the flight.
(d) In evaluating the structure, responsibilities and performance of the operational
control organisation, it should be remembered that:
(1) rapidly improving communications capabilities and advances in weather
forecasting and reporting in some areas have brought about a trend
towards consolidation and centralization of operational control facilities;
(2) availability of computerized or stored flight plans and fuel load
determination and the use of direct pilot/operations control center
communications have facilitated the performance of the operational
control of flights; and
(3) the pilot-in-command may, in many cases, have more up-to-date
information and may be in a better position to evaluate evolving flight
conditions than personnel in a distantly located operations control
center.

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B. Additional considerations
Items such as the type of operation and its geographical scope and size should also
be evaluated in relation to the level of support required. The guidelines below are
provided to assist the applicant in determining the adequacy of operational control:
(a) Staffing. The applicant should demonstrate that:
(1) the operational control center is staffed with sufficient personnel to
competently handle the assigned workload;
(2) the applicant observes the daily duty time limitations prescribed;
(3) the applicant is not using flight dispatchers to perform other functions such
as that of clerks and maintenance officers, to the detriment of the primary
function; and
(4) the conditions at the operational control center facilities such as space,
temperature, lighting, noise level and controlled access are adequate for
carrying out dispatch and operational control responsibilities.
(b) Communications. The applicant should demonstrate that:
(1) the communications facilities meet the requirements of the proposed
operation;
(2) the procedures to be used to notify flights regarding hazardous conditions
relating to aerodromes or navigation aids, etc., are adequate; ;
(3) notices to airmen (NOTAMs) will be made available to flight crew personnel
in a timely manner;
(4) emergency communications procedures and facilities are adequate;
(5) flight dispatchers are able to establish rapid and reliable voice
communications with the flight crew at the gate;
(6) communications between the operational control center and appropriate
ATS facilities are adequate;
(7) air-ground communications and point-to-point circuits used for flight safety
messages are adequate and are reasonably free of congestion to ensure
rapid and reliable communications throughout the geographical area of
operations;
(8) flight dispatchers are familiar with all facets of operations within their
geographical areas of responsibility and are properly authorized and
qualified in the use of all communications channels required by the
approved method of control and supervision of flight operations;
(9) the necessary emphasis is placed on the timely receipt of messages both in
the aircraft and at the operational control center or en-route stations; and
(10) facilities for the communication of weather information to en-route
stations and to aircraft are adequate.
(c) Meteorology. The applicant should demonstrate that:
(1) if the applicant has established a meteorological department, it will be
provided with adequate staff and facilities;
(2) adequate procedures have been established to ensure the availability of
weather forecasts and reports needed by the applicant for flight planning
purposes;

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(3) particular attention is given to the level of knowledge possessed by

individual flight dispatchers with respect to meteorology in general and to
the weather conditions in the area with which they are concerned;
(4) means are in place whereby the pilots and the flight dispatchers are
provided with timely information pertaining to clear air turbulence,
thunderstorms, icing conditions and volcanic ash, as well as to the best
routes and altitudes for avoiding such occurrences;
(5) particular attention is given to procedures to be employed by operational
control for disseminating information pertaining to clear air turbulence,
thunderstorms, volcanic ash, icing conditions and other significant weather
phenomena;
(6) necessary procedures have been established for providing adequate
weather information to the pilot-in-command at en-route stops; and
(7) the adequacy of the procedures to be employed throughout the applicant's
system with respect to in-flight meteorological reporting.
(d) Procedures. The applicant should demonstrate that:
(1) particular attention is given to the exercise of responsibility by pilots-in-
command and flight dispatchers in their analysis of all factors pertaining to
the flight. In this context, the applicant should demonstrate that the flight
dispatchers will be able to perform their functions in accordance with the
terms of the applicable operating instructions and procedures. It is
emphasized again that the flight dispatcher is responsible for assisting the
pilot-in-command in the pre-flight planning, and authorization of delay and
release of flights, in accordance with the approved method of control and
supervision of flight operations;
(2) procedures have been established to ensure that flight dispatchers are
adequately trained and informed on important aspects of flight planning
such as weather forecasts and reports, fuel requirements, aerodrome
limitations, NOTAM, navigation equipment, navigation facilities, ATM
procedures and aircraft performance data;
(3) the adequacy of procedures and methods to be used to comply with
requirements concerning aircraft performance, i.e. the computation of the
mass of the aircraft and the center of gravity location, critical speeds, climb
gradients, runway and obstacle clearance limitations;
(4) procedures for the release of a flight are established, which will ensure that
the aircraft and its load are in conformity with the relevant flight release
documents, e.g. aircraft maintenance release, MEL, CDL, aircraft mass and
balance form and manifest; and
(5) the procedures to be used for flight monitoring are adequate and meet the
applicable requirements.
(e) Operational and ATS flight plans. The applicant should demonstrate:
(1) the adequacy of the data to be included in the operational flight plans; and
(2) adequate policy with regard to operational flight plans and ATS flight plans
to determine compliance with appropriate rules.
(f) Operations and Dispatch center. The applicant should demonstrate:
(1) library appropriate to operation

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(2) document amendment status

(3) adequate accommodation and storage facilities
(4) adequate communication and/or distribution facilities
(5) officer in charge - duties/training/qualifications
(g) Crew Scheduling (If applicable). The applicant should demonstrate:
(1) ease of access during scheduled operational hours
(2) practicality of use
(3) coverage of all relevant staff
(4) accuracy
(5) validity and compliance
4.4.5. Flight crew qualifications, licensing and training
The GCAA should determine that the applicant has established procedures and training
programmes to ensure that flight crew qualifications meet the requirements of applicable
CAR-AIR OPS and those personnel are duly licensed and hold appropriate and valid
ratings.
4.4.6. Cabin crew competency and training
The GCAA should also determine that the applicant has established a training programme
to ensure that cabin crew members are competent in executing those safety duties and
functions to be performed in the event of an emergency including a situation requiring
emergency evacuation.
4.4.7. Training programmes
The training programme should be described in detail either in the operations manual or
in a training manual which, whilst it will form part of the operations manual, will be issued
as a separate manual. Depending on the scope and complexity of the proposed operation,
the training programmes required by CAR-AIR OPS, may be carried out under the direct
control of the applicant or conducted by other training facilities under contract to the
applicant, or a combination thereof. In any event the GCAA will need to carry out a
thorough analysis and inspection of all phases of the applicant's ground and flight training
programmes. This analysis and inspection should permit a determination as to whether
the training methods, syllabi, training aids/devices, training standards, related facilities
and record keeping are adequate. The qualifications of ground and flight instructor
personnel should be established and their effectiveness evaluated.
Factors to be considered in the assessment and inspection of an applicant’s training
programme are:
(a) the completeness of the training syllabus and adequacy of facilities, aids,
equipment and related training material. These items should satisfactorily provide
for the particular type of training required and be utilised in such a manner as to
achieve the desired training standards and objectives. Particular attention should
be given to the availability of approved flight simulation training devices
appropriate to the flight training syllabus;
(b) the adequacy and effectiveness of audio-visual training systems that use computer-
based instructions, slides, videos and/or films for presenting instructions on aircraft
systems, aerodrome qualifications and other related subjects;

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(c) the existence of provisions to obtain the necessary training material and to instruct
personnel whenever new types of operations, new aircraft and/or equipment, or
new or revised maintenance methods or procedures are introduced;
(d) the competency of the applicant’s instructors, check pilots and training supervisors;
(e) the competency of personnel designated as examiners, to whom the GCAA intends
to delegate responsibility for type ratings, instrument ratings and pilot proficiency
checks; and
(f) the competency of training and checking personnel of training organisations to
which the applicant intends to contract training.
In assessing the scope, quality and effectiveness of the training programme, the GCAA
may observe actual training or instruction being given so that it can be determined that:
(a) the applicant adheres to the prescribed syllabus;
(b) the applicant's ground and flight instructors and check pilots are competent; and
(c) training personnel are able to recognize and appropriately deal with weak or
unsatisfactory trainees.
During the inspection of the training programme, the applicant's plan for the
maintenance of pilot qualifications, for conversion and pilot upgrading, should also be
reviewed to ensure that:
(a) the training and associated qualification checks are carried out in a conscientious
manner by properly qualified and authorized personnel;
(b) in flight training, no manoeuvre that might result in an accident is prescribed, taking
into account the aircraft involved and the experience and qualifications of the pilot
in training and also of the instructor or check pilot;
(c) initial and recurrent training and checking is conducted in a systematic manner and
in accordance with the training syllabus, without undue reliance upon the individual
skill or preferences of the instructor or check pilot; and
(d) simulation of abnormal or emergency situations is not permitted when passengers
or cargo are carried.
Note: Hazardous flight manoeuvres required to be performed should be carried out in an
approved flight simulation training device rather than in actual flight.
4.4.8. Record keeping
A. General
During the review of records to be maintained by the operator, the following factors
should be taken into consideration:
(a) In accordance with CAR-AIR OPS, an applicant should maintain certain records
pertaining to the conduct of the operations for a specified period. The primary
objective of the inspection of operations and flight records is to ensure that the
operator complies with established procedures and appropriate regulations.
The procedures for record keeping need to be evaluated as part of the
certification inspection process to indicate the manner in which records will be
kept and whether or not such recording will be conducted in compliance with
relevant regulations.
(b) The review should cover at least the proposals for the maintenance of records
for the following as applicable:
(1) flight crew members;
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(2) cabin crew members;

(3) flight operations officers/flight dispatchers;
(4) flight and cabin crew member duty periods, flight duty periods, rest
periods and, for flight crew members, flight time;
(5) operational flight planning;
(6) operational control; and
(7) finances.
(c) Procedures for record keeping should be examined for:
(1) potential accuracy and care in preparation;
(2) classification and effectiveness of the filing system;
(3) completeness of coverage;
(4) compliance with required recording periods; and
(5) security of access to records and protection from disasters.
B. Flight crew, Cabin crew and flight dispatcher records
An inspection should be conducted prior to the commencement of operations and
should include a review of flight, cabin crew and flight dispatcher records to
determine that the qualifications of crew members are current, including initial
training, and recurrent training, flight time, duty period, flight duty period and rest
period limitations. In addition, the proposals should cover the recording of reports
when the pilot-in-command uses discretion to extend duty or reduce rest periods.
For instance the flight crew record should consist of:
(a) flight and duty time;
(b) licence and medical validity;
(c) type endorsement validity;
(d) recency;
(e) OPC/LPC;
(f) route and aerodrome competency;
(g) training:
(1) initial;
(2) conversion;
(3) aircraft;
(4) simulator;
(5) emergency procedures;
(6) dangerous goods regulations;
(7) Specific Approvals;
(8) ACAS;
(9) CRM; and
(10) Others as applicable.

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C. Operational flight planning records

This part of the inspection should cover the procedures for the keeping of records
relating to individual flights to ensure that:
(a) an operational flight plan will be completed and retained;
(b) the operational flight plan provides for all of the information required by the
operations manual;
(c) flight preparation forms will be completed and recorded;
(d) oil and fuel records will be kept; and
(e) the following aircraft documents are maintained:
(1) maintenance
(2) fuel consumption
(3) load control
(4) autoland
(5) navigation accuracy log
D. Operational control records
The proposals for operational control system records should be checked to ensure
that:
(a) an operational control log will be maintained and that all operational control
duties will be adequately documented; and
(b) all flights will be planned and conducted with the active participation of the
flight dispatcher on duty in accordance with the procedures laid down in the
operations manual, if the approved method of control and supervision of flight
operations requires the use of flight dispatcher personnel.
E. Financial records
The procedures for keeping and reviewing financial records are beyond the scope of
this document but should be covered by appropriate instructions issued by the GCAA.
F. Fuel computation procedures
The objective of this inspection is to determine whether the applicant's aircraft will
be dispatched with adequate fuel loads calculated in accordance with statutory
regulations and the policy set forth in the operations manual. To make this
determination, the fuel computation policy and sample operational flight plans for
flights to be dispatched from different bases on routes and route sectors calling for
wide differences in fuel requirements and including sectors on which aircraft fuel
capacity is critical, should be examined and the fuel to be carried validated against
expected aircraft performance, with appropriate corrections for wind conditions and
flight levels en-route.
The fuel policy should consider the additional fuel necessary to proceed to an
adequate aerodrome in the event of failure of one engine or loss of pressurization, at
the most critical point while en-route, whichever is higher.
G. Aircraft mass and balance procedures
This part of the inspection is to ascertain that aircraft will be safely and correctly
loaded in accordance with:

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(a) the requirements for the computation of aircraft mass and balance in the
operations manual;
(b) regulations restricting mass to meet aircraft performance requirements;
(c) mass and center of gravity limitations as specified in the aircraft flight manual
and the operations manual;
(d) limitations on deck and bulkhead loading as specified in the aircraft flight
manual and the operations manual; and
(e) limitations in respect of the transport of dangerous goods as specified in the
applicable regulation.
The inspection will include verification of:
(a) adequate working facilities;
(b) equipment and documents;
(c) load control system;
(d) trained and approved staff;
(e) communications adequate and effective:
(1) to/from flight planning area;
(2) to/from loaders;
(f) security of items being loaded/unloaded;
(g) cargo restraint devices in use;
(h) carriage of live animals;
(i) dangerous goods requirements understood and in use; and
(j) last minute change procedures.
In addition to the foregoing, the GCAA will examine the system and methods whereby
aircraft mass is checked and maintained to ensure that mass fluctuations due to
modifications and other causes are fully taken into account and that the mass
statement is accurate.
H. Emergency evacuation demonstration
An operator is required to assign to each crew member the necessary functions to be
performed in an emergency or in a situation requiring emergency evacuation. The
training, which includes instruction in the use of all emergency and life-saving
equipment and drills in the emergency evacuation of the aircraft, should be
performed as prescribed by CAR-AIR OPS. It is considered that the most effective crew
training in this regard would be accomplished by combined training of flight crew and
cabin crew. Therefore, the applicant should establish, to the satisfaction of the GCAA,
procedures to be followed, assignment of duties, qualifications of crew members and
equipment to be used that will permit an emergency evacuation in 90 seconds or less,
of the maximum number of persons, including crew members, authorized to be
carried on each type of aircraft used in commercial air transport operations.
Unless reliable analytical methods or previous demonstrations by the aircraft
manufacturer or other operators of the same type and model of aircraft are available
to satisfy the GCAA of the applicant's emergency evacuation capability, the
certification inspection should require a demonstration of the adequacy of aircraft
emergency procedures, crew member emergency evacuation training and emergency
equipment. Specific points to be noted during an evacuation demonstration are:

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(a) the adherence by crew members to the execution of assigned duties and
responsibilities both in the aircraft and on the ground;
(b) the location of each crew member during the evacuation;
(c) the effectiveness of the pilot-in-command in the exercise of command
responsibilities;
(d) the succession of command in the event of casualties;
(e) the effectiveness of crew members in performing their assigned evacuation
duties; and
(f) the shortcomings, deficiencies or delays encountered.
In the observation of the demonstration, to assist in the assessment of the evacuation
demonstration, the following elements are essential:
(a) time to open each approved exit door;
(b) time to deploy and inflate emergency evacuation slides;
(c) time before the slide receives its first evacuees;
(d) time for first evacuees to leave over-the-wing exits; and
(e) total number of persons evacuating each exit.
If the applicant cannot satisfactorily demonstrate emergency evacuation for each
particular type, model and configuration of aircraft within the time limit specified by
the GCAA, the applicant should be required to take steps to correct the deficiency
which could include the following:
(a) revising evacuation procedures;
(b) improving crew training;
(c) modifying or changing the equipment used;
(d) changing the passenger compartment arrangement; and
(e) reducing total passenger seating capacity.
I. Ditching demonstration
Unless data from reliable analytical methods or from previous demonstrations by the
aircraft manufacturer or other operators of the same type and model of aircraft is
available to satisfy the GCAA that the applicant's procedures, equipment and training
for a ditching situation are adequate, the GCAA should require a simulated ditching
demonstration during the operational inspection phase of the certification process
for each aircraft type, model and configuration which will be operated on extended
flights over water.
The GCAA inspectors will first determine whether the aircraft has an airworthiness
certification covering ditching. If the aircraft is not certificated for ditching, extended
flights over water should not be authorized.
The following are specific points to be noted and evaluated during a simulated
ditching demonstration:
(a) was adequate preparation of the passengers and aircraft for a premeditated
ditching conducted?
(b) were there adequate items of emergency equipment, i.e. life rafts, inflatable
slides, life jackets, medical kits, first aid kits and emergency locator transmitter
(ELT), carried on board in sufficient number?

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(c) was emergency equipment properly stowed and could it be readily removed
or ejected from the aircraft in the time specified?
(d) were means provided and utilised to prevent emergency equipment from
drifting away from survivors?
(e) did slides, life jackets and life rafts inflate fully within acceptable time limits;
did the slides deploy properly; and did other emergency equipment function
properly?
(f) were the emergency exits to be utilised selected, and could such exits be
opened readily?
(g) were emergency procedures and related checklists adequate, and were they
properly used by the crew members?
(h) was the crew properly trained?
(i) were crew members familiar with and did they adhere to the timely execution
of their assigned duties and responsibilities?
(j) could crew members, using available emergency equipment and following the
procedures outlined in the operations manual, facilitate the evacuation of the
aircraft under the critical conditions expected during the short period of time
the aircraft would remain afloat?
(k) were adequate safety precautions followed by the crew members to prevent
possible injury to passengers or themselves?
In the observation of the demonstration, to assist in the assessment of the ditching
demonstration, the following elements are essential:
(a) time from start of the simulated ditching demonstration until each exit door
or emergency exit to be utilised was opened;
(b) time when each life raft was launched;
(c) time required to inflate each life raft; and
(d) time when life rafts were boarded by all passengers and crew members.
J. Ground inspection deficiencies
Unsatisfactory conditions noted by the GCAA during the ground inspection need to
be brought to the attention of the applicant for corrective action. The opportunity
should be provided for the applicant to remedy any deficiencies affecting the safety
of the operation before the commencement of any flight operations inspection. All
discrepancies and items of non-compliance need to be corrected or resolved, with
acceptable records of the corrective actions taken being kept, to the satisfaction of
the GCAA.
4.4.9. Flight Inspection

A. General
Following the ground phase of the inspection programme prior to certification or
authorisation, it may be necessary, particularly in the case of new operators, to carry
out a series of inspections in the course of flight. Such inspection flights provide an
opportunity for the applicant to demonstrate the ability to carry out the proposed
operations in accordance with applicable regulations. Passengers should not be
carried during inspection flights prior to certification or authorisation and observer
personnel on board the aircraft should be kept to a minimum. However, it is generally
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desirable for the applicant to have on board company personnel who can take
decisions and make commitments on behalf of the applicant concerning action to
correct deficiencies.
All demonstration flights are to be conducted using the methods and procedures
proposed by the applicant in the formal application package.
The requirement for proving flights depends on the size and complexity of the
operation. The number of flights will be solely at the discretion of the GCAA but must
be at least a minimum of 3 of various scenarios. Operators are advised that proving
flights may need to be extended to ensure operating competence is achieved in all
areas.
B. Planning
The applicant and the GCAA should plan well in advance for the conduct of the flight
operations inspection programme. All concerned need to have a clear understanding
and agreement as to what needs to be accomplished by the applicant to show
compliance with the applicable operating regulations and rules. General objectives
for pre-certification inspection flights should include the determination of the
adequacy of:
(a) in-flight procedures laid down in the operations manual and compliance with
those procedures;
(b) the facilities and equipment provided to the flight crew to conduct the flight
safely and in accordance with regulations;
(c) the support provided by the operational control system to the flight crew;
(d) the general provision made for ground handling of the aircraft and assisting
the flight crew to carry out their duties at all aerodromes utilised by the
applicant along the routes; and
(e) en-route facilities.
C. Pre-flight inspection
The pre-flight procedures followed by the flight crew and the assistance provided by
the ground organisation during the pre-flight phase should be observed for
compliance with the operations manual. These procedures relate to the following:
(a) meteorological and route briefing, provision of NOTAMs;
(b) filing of the ATS flight plan;
(c) flight planning;
(d) fuel computation;
(e) measures taken by the pilot-in-command concerning the:
(1) airworthiness of the aircraft, including the maintenance release, and
use of the MEL and, if available, the CDL;
(2) complement of instruments and equipment required to be on board;
(3) preparation of the operational flight plan;
(4) fuel required and the fuel and oil on board the aircraft;
(5) mass of the aircraft and the center of gravity location;
(6) capability to comply with the aircraft mass and performance
limitations, climb gradient and obstacle clearance requirements;

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(7) correct calculation of critical speeds (V1, Vr, V2, etc.) appropriate to the
runway and take-off conditions;
(8) security of the load and its correct distribution;
(9) information concerning dangerous goods;
(10) completion and signing of the operational flight plan and the aircraft
mass and balance form;
(11) carriage of the required publications and manuals, e.g. aircraft
operating manual, aircraft flight manual, route guide, MEL and CDL, if
available, and their correct amendment; and
(12) carriage on board of required documents or appropriate copies of
documents, e.g. certificate of registration, certificate of airworthiness,
crew licences, aircraft radio station licence, journey log or technical log
and noise certification attestation. When commercial air transport
operations commence, after issuance of an AOC, this list will include
the AOC and its associated operations specifications, and passenger
and/or cargo manifests as appropriate.
(f) boarding of all crew including personnel in excess of the minimum crew and
their briefing on the location and use of emergency equipment, no smoking
signs, use of seat belts, location and use of emergency exits, etc.;
(g) external and internal aircraft inspection by flight crew and cabin inspection by
cabin crew;
(h) procedures preparatory for radio and navigation equipment setting, including
data entry in flight management avionics, if available;
(i) procedures for inertial equipment initializing and cross-checking;
(j) flight deck preparation and procedures and use of checklists; and
(k) crew coordination.
During the pre-flight, the general aircraft conditions will be verified:
(a) Flight deck equipment (adequate/functional)
(1) GPWS
(2) ACAS II
(3) altitude alert
(4) navigation equipment
(5) communication equipment
(6) fire extinguisher, crash axe, gloves, portable oxygen unit
(7) crew oxygen mask stowage, smoke goggles
(8) accessibility of controls needed in emergency drills
(9) jump seat operation
(10) crew seat adjustments
(b) Cabin Equipment
(1) passenger safety information cards
(2) signs: visibility, ambiguity, exit operation

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(3) supplemental oxygen: numbers, locations

(4) fire extinguishers
(5) therapeutic oxygen
(6) first aid
(7) life jackets, flotation cushions
(8) life rafts, emergency locater beacons
(9) public address system
(10) cargo tie downs and restraints
(c) Manuals, checklist and documents
(1) normal and emergency checklists
(2) operations manuals
(3) flight planning and dispatch documents
D. In-flight inspection
(i) Flight Deck
Prior to take-off, the GCAA will observe the following:
(a) procedures preparatory to starting engines;
(b) engine start-up procedures;
(c) proper communication and coordination with the ground crew regarding:
(1) engine start-up procedures;
(2) removal of chocks; and
(3) push back and ground towing, if so required, prior to taxiing.
(d) taxiing and use of aerodrome chart;
(e) use of checklists;
(f) acceptance and recording of air traffic control (ATC) clearance; and
(g) briefing of the flight crew for take-off, departure and initial climb, including
use of navigation aids.
During the flight, the GCAA will check the following items:
(a) compliance with rules of the air;
(b) flight crew knowledge of:
(1) aircraft limitations;
(2) aircraft normal and emergency procedures;
(3) aircraft systems and equipment; and
(4) cruise control;
(c) adequacy of flight deck procedures;
(d) crew discipline, coordination and vigilance;
(e) altitude control and procedures for altitude/level change;

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(f) the operations manual, including the aircraft operating manual, to confirm
that it will meet requirements that may arise during flight;
(g) use of flight deck security procedures;
(h) competence of crew members, including the language proficiency of flight
crew members in the language used for radiotelephony communications;
(i) flight crew use of company frequencies and operational control of the
flight;
(j) use of en-route and terminal navigation facilities;
(k) pilot knowledge of routes and aerodromes, including departure
contingency procedures;
(l) adequacy of weather information and environmental data provided and
their use by the flight crew;
(m) use of air/ground communications;
(n) use of navigation procedures and equipment;
(o) use of checklists for each phase of flight;
(p) adherence to ATC clearances and to changes to clearances;
(q) compliance with meteorological reporting procedures and with procedures
for reporting hazardous flight conditions;
(r) use and availability of flight documents, whether these are provided
electronically or as hard copy. Special notice should be taken of the manner
in which the maps and charts contained in the route guide section of the
operations manual are used in flight and in the conduct of departure,
arrival, approach and missed approach procedures;
(s) adequacy and use of breathing oxygen in flight;
(t) flight crew use of safety harnesses;
(u) use of passenger cabin “no-smoking” and “seat belt” signs;
(v) general compliance with the regulations of the State of the Operator and
other States concerned with the operation;
(w) flight crew management of the flight, including human performance, threat
and error management and decision-making, and proficiency in the manual
and automatic control of the aircraft in all phases of flight;
(x) conduct of flight crew arrival, approach and landing briefing;
(y) adherence to aerodrome/heliport operating minima; and
(z) conduct of approach and landing procedures, after landing procedures, taxi
and shut-down procedures and use of appropriate checklists.
(ii) Cabin Compartment
During the in-flight inspection, the GCAA will observe the procedures used by the
cabin crew for passenger briefing on:
(a) stowage of carry-on baggage;
(b) observing the “no-smoking” signs;
(c) how and when to use seat belts;
(d) when seat backs are required be in the full upright position;
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(e) procedures for donning oxygen masks and restrictions during use of
oxygen;
(f) emergency procedures including the location and use of emergency exits;
(g) location and use of life jackets;
(h) restrictions on the use of toilets; and
(i) location and content of passenger emergency briefing cards.
Cabin crew members are provided with, and occupy, for take-off and landing,
forward or rearward facing seats equipped with safety harnesses and that such
seats are located near floor level and other emergency exits.
Cabin crew may be questioned regarding their familiarity with the location and
use of various types of emergency equipment, i.e. life rafts, ELT, emergency
medical kits, kit for suspected communicable disease and first aid kits, and with
their specific duties in the event of an emergency such as a ditching or an
emergency evacuation. This discussion with the cabin crew members provides an
opportunity for the GCAA to assess the effectiveness of their training. The
performance of cabin crew will be evaluated with regard to their effectiveness in
performing their assigned duties and the fulfilment of their responsibilities for
requiring passengers to comply with their instructions and the applicable
regulations.
(iii) Post-flight inspection
The following should be observed:
(a) use of appropriate after shut-down checklists;
(b) completion by the pilot-in-command of the journey log book or technical
log and the reporting of any aircraft unserviceability;
(c) availability and, if necessary, completion of appropriate reports regarding
incidents, near misses, bird strikes, lightning strikes, volcanic ash
encounters or ingestion and any other unusual occurrences of operational
significance;
(d) where a stopover is scheduled for crew rest, the adequacy of the
accommodation provided and the actual rest period available; and
(e) where the stop is an intermediate stop, the arrangements made to assist
the crew in the preparation for the next stage of the flight.
(iv) Flight inspection deficiencies
Unsatisfactory conditions noted by the GCAA during any part of the flight
inspection should be brought to the attention of the applicant for corrective
action. The opportunity should be provided for the applicant to remedy any
deficiencies affecting the safety of the operation before any further flights are
undertaken. All discrepancies and items of non-compliance need to be corrected
or resolved, with acceptable records of the corrective actions taken being kept,
to the satisfaction of the GCAA.
Some examples of deficiencies requiring corrective action are:
(a) flight crew member not properly trained, e.g. assistance from applicant
supervisors or a GCAA inspector required;
(b) flight crew member not familiar with aircraft, systems, procedures or
performance;

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(c) cabin crew member not properly trained in emergency evacuation

procedures or in the use of emergency equipment or not familiar with the
location of that equipment;
(d) numerous aircraft deficiencies and/or system malfunctions;
(e) inadequate mass and balance or load control;
(f) unsatisfactory operational control, e.g. improper flight planning and flight
release procedures;
(g) unacceptable maintenance procedures or practices; and
(h) improper aircraft servicing and ground handling procedures.
4.5. CERTIFICATION/AUTHORISATION PHASE

The certification/authorisation phase follows the satisfactory completion of all the
previous phases. It begins when the GCAA takes the necessary administrative action to
issue the AOC/AOA and the associated operations specifications, after assurance that the
applicant will comply with the applicable requirements and is fully capable of fulfilling its
responsibilities and conducting a safe and efficient operation.
An AOC/AOA will be issued when the economic and financial assessment of the applicant
has presented a favourable report. The GCAA will also conduct a financial assessment
internally (through the Finance Department) in order to ensure that the operator has the
necessary financial resources to conduct its planned operations, including resources for
the disruptions that can be reasonably expected in daily operations.
The AOC/AOA shall remain valid for a period of 2 years or as stated on the AOC/AOA
subject to:
(a) a fee of AED 50,000 for every year of validity is paid;
(b) the operator remaining in compliance with the Law and applicable relevant
regulatory requirements, taking into account the provisions related to the handling
of findings as specified during the activities conducted by the GCAA;
(c) the GCAA being granted unrestricted access to the organisation to determine
continued compliance with Law and applicable relevant regulatory requirements;
and
(d) the AOC/AOA not being surrendered or revoked.
Upon revocation, suspension, or surrender, the service certificate shall be returned to the
GCAA without delay.
If the inspection phase is unsatisfactory, the certification phase will not take place until
the safety and security deficiencies are rectified.
5. RENEWAL OF AOC/AOA
Unless it is suspended or revoked, an AOC/AOA will only be renewed provided the AOC/AOA
holder demonstrates continuous compliance with the applicable regulations.
The application for the renewal of an AOC/AOA must be submitted at least 30 days, or as
otherwise agreed, before the end of the existing period of validity.
The application should be via e-Services and is to be accompanied with the following:

AOC or AOA
(a) A letter of request with duly completed form GTF-AOC-001 and Appendix I to Part-ORO, as
applicable;
(b) Duly completed form FOF-OMA-001 or FOF-OMA-005 (Statement of Compliance), as
applicable;
(c) Latest certified financial audit report or equivalent to determine the operator’s financial
health status (for AOC Holder conducting Commercial Air Transport operations only); and
(d) Payment slip of AED 100,000 if the available balance of the amount deposited prescribed
by 4.1.3(e) is less than AED 100,000.
6. AMENDMENT TO AOC/AOA OR OPERATIONS SPECIFICATIONS

The application for the amendment of the AOC/AOA or the operations specifications must be
submitted at least 30 days, or as otherwise agreed, before the date of intended operation.
An operator, when applicable, shall include the following information in the application for
amendment/variation to an AOC/AOA:
(a) The official name and business name (dba: Doing Business As), address, and mailing address;
(b) The proposed operations;
(c) The management organisation;
(d) The name of the accountable manager;
(e) The names of the nominated persons in accordance with ORO.GEN.210 or of a safety
manager as defined under AMC1 ORO.GEN.200(a)(1);
(f) The operations manual relevant parts; and
(g) Duly completed form GTF-AOC-001
The amendment to the Operations Specifications issued to operators shall include the following:
(a) Details of the amendment;
(b) The reason for the amendment;
(c) The effective date;
(d) The request for any Approval required as a consequence of the amendment, or for any
change required for the approval; and
(e) Duly completed form GTF-AOC-001.
Amendment involving major operations like initial approval or authorisation of specific approval
may require the applicant to undergo the process as described in the formal documentation and
inspection phases prior to its approval/authorisation.

AOC or AOA
7. APPENDICES TO AMC-08
APPENDIX 1 a. PROCESS FLOW
The AOC/AOA application is done via e-Services system (GCAA website online services) as follows:
Meet with GCAA - Register in GCAA website Apply for a Security

General information for relevant e-Services. clearance (online) to the
on AOC/AOA To be done when ready GCAA
with the requirements
No
Meet with GCAA Flight

Apply online for an Yes Ops, Airworthiness,
Ready with
AOC/AOA Licensing, AVSEC and DG
requirements
(as required) to clarify the
requirements
AOC application accepted,

proceed with other related.
Nominated person for Reservation of Apply Aircraft
Operations or Compliance Aircraft Registrations Registrations
monitoring Manager/Focal
to be accepted before pre
application meeting
Apply for Aircraft

Airworthiness Certificate
Submit completed final Apply for the following

reviewed documentations personnel acceptance:
online:
Accountable Manager
Operations Manuals (OM- The following
Flight operations information will be one
A, C & D, Gnd Ops,
Dispatch manual) Crew member training of the basis of
Aircraft-related OM-B Ground operations certification or
(AFM, SOP & MEL) Continuing airworthiness authorisation and
Airworthiness-related Safety Manager/Focal information that will be
(CAME, AMS, etc.) reflected in the:
Compliance Monitoring
Security programme Manager/Focal AOC/AOA and
Dangerous Goods Operations
SEP/Cabin Crew Manual Specifications
others

AOC or AOA
APPENDIX 1 b. e-service flow Initial AOC application

AOC or AOA
APPENDIX 1 c. e-service flow tabulated steps
No Description Assigned to
1 AOC Request User
2 Admin Initial Review gcaa-uae.gov/adm
App Acceptance Notification Automated notification
Request Documents Automated notification
Operator Submit Docs Operator
3 Admin Final Review gcaa-uae.gov/adm
4 DG Pre-App Acceptance gcaa-uae.gov/dg
5 ADG,ASAS Pre-App Acceptance gcaa-uae.gov/adg
6 Security Clearance gcaa-uae.gov/san
MOI Clearance Certificate Automated notification
DFO Pre-App Acceptance gcaa-uae.gov/dfo
7 DAW Pre-App Acceptance gcaa-uae.gov/daw
Director OIN PreApp Acceptance gcaa-uae.gov/doin
POI Assignment gcaa-uae.gov/poi

8
PAI Assignment gcaa-uae.gov/pai
PLI Assignment gcaa-uae.gov/pli
Formal Docs and Inspectors Automated notification
Submit accountable manager & Senior Staff Operator to apply AM & Post holder
Schedule Informal Meeting gcaa-uae.gov/ poi
Informal Meeting Notification Automated notification
9
Informal Meeting Minutes gcaa-uae.gov/ poi
Informal Minutes Notification Automated notification
Schedule Formal Meeting gcaa-uae.gov/ poi
Formal Meeting Notification Automated notification
10 Formal Meeting Minutes gcaa-uae.gov/ poi
Formal Minutes Notification Automated notification
Formal Application Submission Operator
Set Formal Status Automated notification
11 Payment gcaa-uae.gov/fin
Payment Receiving applicant (for payment)
Operator Dashboard Operator
Save Inspection Checklist Automated notification
12 AOC Leader DashBoard gcaa-uae.gov/ poi
13 DFO Formal-App Approval gcaa-uae.gov/dfo
PAI Formal-App Approval gcaa-uae.gov/pai
14
DAW Formal-App Approval gcaa-uae.gov/daw
SI Formal-App Approval gcaa-uae.gov/daw
15
Director OIN Formal Approval gcaa-uae.gov/doin
16 PLI Formal-App Approval gcaa-uae.gov/pli
17 ADG,ASAS Formal-App Approval gcaa-uae.gov/adg
18 DG Formal-App Approval gcaa-uae.gov/dg
19 Issue AOC gcaa-uae.gov/poi
Approval Notification Automated notification

AOC or AOA
APPENDIX 1 d. e-service flow AOC renewal application

AOC or AOA
APPENDIX 2 - AIR OPERATOR CERTIFICATE
‫شهادة المشغل الجوي‬

AIR OPERATOR CERTIFICATE
(Approval schedule for air transport operators)
UNITED ARAB EMIRATES

GENERAL CIVIL AVIATION AUTHORITY
AOC # (1): [Operator Name](2) Operational points of

contact(4): Contact details, at
Expiry date: Dba [Trading Name](3)
which operational
Operator address (5): management can be
Telephone (6): contacted without undue
7
Fax: delay, are listed in ....... ( ).
E-mail:
This certificate certifies that ……………(8) is authorised to perform commercial air

operations as defined in the attached operations specifications, in accordance with the
operations manual and UAE Civil Aviation Regulations.
Date of issue(9): Name and Signature(10):

Title:

AOC or AOA
(1) Approval reference, as issued by the competent authority and the expiry date of the AOC
(dd Month yyyy).
(2) Replaced by the operator’s registered name.
(3) Operator’s trading name, if different. Insert “Dba” (for “Doing business as”) before the trading
name.
(4) The contact details include the telephone and fax numbers, including the country code, and
the e-mail address (if available) at which operational management can be contacted without
undue delay for issues related to flight operations, airworthiness, flight and cabin crew
members’ competency, dangerous goods and other matters as appropriate.
(5) Operator’s principal place of business address.
(6) Operator’s principal place of business telephone and fax details, including the country code.
E-mail to be provided if available.
(7) Insertion of the controlled document, carried on board, in which the contact details are listed,
with the appropriate paragraph or page reference. E.g.: “Contact details … are listed in the
operations manual, gen/basic, chapter 1, 1.1”; or “… are listed in the operations specifications,
page 1”; or “… are listed in an attachment to this document”.
(8) Operator’s registered name.
(9) Issue date of the AOC (dd Month yyyy).
(10) Title, name and signature of the competent authority representative. In addition, an official
stamp may be applied on the AOC.

AOC or AOA
APPENDIX 3 - OPERATIONS SPECIFICATIONS
OPERATIONS SPECIFICATIONS
(Subject to the approved conditions in the operations manual)
UAE GCAA contact details(1)
Phone No: Fax No: E-mail:
Operator registered name (3):
AOC/AOA No(2):
Dba [Trading name]
Name & Signature:
Aircraft models and registration marks(5): Refer to Sections A and G
Types of Operation: Refer to Others(6):

Section B
Area(s) of Operations(7):
Special Limitations(8):
SPECIAL AUTHORISATIONS SPECIFICATIONS(9) REMARKS
Dangerous Goods
Low Visibility Operations
Approach and Landing CAT(10): RVR: m DH: ft.
Refer to Section C
Take Off (11)
RVR : m
Operational credit(s) (12)
RVSM(13) N/A Refer to Section E

Threshold time(15): minutes
ETOPS(14) N/A
Maximum diversion time(15): Refer to Section E
minutes
Navigation Specifications
Refer to Section E
for PBN Operations(16)
(17)
Continuing Airworthiness
Refer to Sections
Others(18)
F and L

AOC or AOA
OPERATIONS SPECIFICATIONS
[Operator registered name]
AOC/AOA No: [ ]
1 2 3 4 5
Authorised Aircraft: A/C A/C A/C A/C A/C
A Aircraft make, model and TYPE TYPE TYPE TYPE TYPE
series SERIES SERIES SERIES SERIES SERIES
B Types of Operation
1 Passenger
2 Cargo
3 Ext Load
4 EMS
C LVO [RVR (m)/DH (ft)]
1 LVTO
2 LTS CAT I
3 OTS CAT II
4 CAT II
5 CAT IIIA
6 CAT IIIB
7 CAT IIIC
8 Operational credit(s)
Remarks:
D
SPO(19)
1
2
Remarks: e.g. Registration marks or other conditions
E CNS
1 RNAV 10 (RNP 10)
2 RNAV 5 (BRNAV)
3 RNAV 2 (P RNAV)
4 RNAV 1 (P RNAV)
5 RNP 4
6 RNP 2
7 RNP 1
8 A-RNP
9 RNP APCH
10 RNP AR APCH
11 RNP 0.3 (H)
Engine Type
12 ETOPS Range (Nm)/Time
(mins)
13 RVSM
14 NAT HLA (MNPS)
15 CPDLC/ADS
16 Polar Operations
17 Metric Altimetry
18 PBCS
Remarks:
F Other Specific Approvals
1 SET-IMC
2 HHO
3 HEMS
4 HOFO

AOC or AOA
5 HNVIS
6 EFB(20)
Remarks:
Aircraft Registration
Prefix: A6-
Note: Aircraft marked
G
with an asterisk can only
be operated with current
C of A.
Destinations (ICAO Aerodrome Designators)
H
All destinations shall be evaluated by the operator and accepted by the Authority.
Scheduled Operations:
1
Non-scheduled or charter operations may be conducted into any suitable aerodrome provided it has the approved
facilities and services necessary for the safe operation of the aircraft. All operations shall be in accordance with the
2
approved Operations Manual.
I LRV Operations approved for the following city pairing:
Three letter and Radio telephony designators: (The use of designators other than those specified below requires
J
GCAA authorisation)
1 ICAO Three letter designation:
2 ICAO Radio telephony/Call sign:
K Authorised aircraft lease:(21)
L Other Approvals:
1 Special PIC
2 PRM/SOIA
M Remarks:

AOC or AOA
(1) Telephone and fax contact details of the authority, including the country code. E-mail to be
provided if available.
(2) Insert the associated AOC/AOA number.
(3) Insert the operator’s registered name and the operator’s trading name.
(4) Issuance date of the operations specifications (dd Month yyyy) and signature of the authority
representative.
(5) Insert in Section A the Commercial Aviation Safety Team (CAST)/ICAO designation of the aircraft
make, model and series, or master series, if a series has been designated (e.g. Boeing-737-3K2
or Boeing-777-232). The CAST/ICAO taxonomy is available at:
http://www.intlaviationstandards.org/.
Insert in section G the aircraft registration marks in the appropriate column. In case not all
special authorisations apply to the aircraft model, the registration marks of the aircraft may be
entered in the remarks column to the related special authorisation.
(6) Other types of transportation to be specified (e.g. emergency medical service).
(7) List the geographical area(s) of authorised operation (by geographical coordinates or specific
routes, flight information region or national or regional boundaries), if not defined as
‘Worldwide’ or ‘With no geographical limit’.
(8) List the applicable special limitations (e.g. VFR only, day only).
(9) List in this column the most permissive criteria for each approval or the approval type (with
appropriate criteria).
(10) Insert the applicable precision approach category (LTS CAT I, OTS CAT II, CAT II, IIIA, IIIB or IIIC).
Insert the minimum RVR in metres and decision height in feet.
(11) Insert the approved minimum take-off RVR in metres.
(12) List the airborne capabilities (i.e. automatic landing, HUD, EVS, SVS, and CVS) and associated
operational credit(s) granted.
(13) The not applicable (N/A) box may be checked only if the aircraft maximum ceiling is below FL
290.
(14) Extended range operations (ETOPS) currently applies only to two-engined aircraft. Therefore,
the not applicable (N/A) box may be checked if the aircraft model has less or more than two
engines.
(15) The threshold time and maximum diversion time may also be listed in distance (NM), as well as
the engine type.
(16) Performance-based navigation (PBN): one line is used for each PBN AR navigation specification
approval (e.g. RNP AR APCH), with appropriate limitations and conditions listed in the
“Specifications” column.
Procedure-specific approvals of specific RNP AR APCH procedures may be listed in the
operations specifications or in the operations manual. In the latter case, the related operations
specifications must have a reference to the related section in the operations manual.
(17) Insert the name of the person/organisation responsible for ensuring that the continuing
airworthiness of the aircraft is maintained and the regulation that requires the work, i.e. within
the AOC regulation or a specific approval (e.g. EC2042/2003, Part M, and Subpart G).
(18) Other authorisations or data can be entered here, using one line (or one multi-line block) per
authorisation.
(19) Specify the type of operation, e.g. agriculture, construction, photography, surveying,
observation and patrol, aerial advertisement, maintenance check flights.
(20) List the EFB functions with any applicable limitations.
(21) To add the minimum specification expected in this section, i.e. Type of lease, Operator name,
Aircraft type and Registration mark.

AOC or AOA
APPENDIX 4 - AIR OPERATOR AUTHORISATION
AIR OPERATOR AUTHORISATION (AOA)

(Operations under Declaration(1))

AOA #(2): [Operator Name](3) Operational Points of

Dba [Trading Name](4) Contact(5)
Expiry date:
Operator address(6): Contact details, at which
operational management
Telephone(7): can be contacted without
Fax: undue delay, are listed in
............ (8).
E-mail:
In acknowledgement of the declaration made, ……………… (9) is authorised to perform

…………...(10), as defined in the attached operations specifications, in accordance with
the operations manual and UAE Civil Aviation Regulations.
Note: This authorisation does not preclude the requirement of applying for High Risk
Commercial Specialised Operations, if applicable.
Date of issue(11): Name and Signature(12):

Title:

AOC or AOA
(1) Declared Operations as per ORO.DEC.100 and NCO.GEN.102.G.

(2) Authorisation reference number, as issued by the competent authority and the expiry date of the AOA
(dd Month yyyy).
(3) Replaced by the operator’s registered name.
(4) Operator’s trading name, if different. Insert “Dba” (for “Doing business as”) before the trading name.
(5) The contact details include the telephone and fax numbers, including the country code, and the e-mail
address (if available) at which operational management can be contacted without undue delay for issues
related to flight operations, airworthiness, flight and cabin crew members’ competency, dangerous
goods and other matters as appropriate.
(7) Operator’s principal place of business telephone and fax details, including the country code. E-mail to be
provided if available.
(8) Insertion of the controlled document, carried on board, in which the contact details are listed, with the
appropriate paragraph or page reference. E.g.: “Contact details … are listed in the operations manual,
gen/basic, chapter 1, 1.1”; or “… are listed in the operations specifications, page 1”; or “… are listed in an
attachment to this document”.
(9) Operator’s registered name.
(10) Types of authorised operations for the operators:
i. Non commercial operations with Complex Motor Powered Aircraft and/or,
ii. Non Commercial operations with Other-than Complex Motor Powered Aircraft and/or,
iii. Commercial Specialised Operations and/or
iv. Non commercial Specialised Operations.
(11) Issue date of the AOA (dd Month yyyy).
(12) Title, name and signature of the competent authority representative. In addition, an official stamp may
be applied on the AOA.

AOC or AOA
APPENDIX 5 - AUTHORISATION OF HIGH RISK COMMERCIAL SPECIALISED

OPERATIONS
AUTHORISATION OF HIGH RISK COMMERCIAL

SPECIALISED OPERATIONS

UAE GENERAL CIVIL AVIATION AUTHORITY(1)
Address
Telephone: Fax:
E-mail:
Authorisation no: (2)
OPERATOR
Name(3): _Dba: [Trading Name]

Address(4): Telephone(5):
Fax: E-mail:
Aircraft model and registration marks: (6)

Authorised specialised operation: (7)
Authorised area or site of operation: (8)
Special limitations: (9)
This is to confirm that …………………(3) is authorised to perform high risk commercial
specialised operation(s) in accordance with this authorisation, operator's Standard
Operating Procedures and UAE Civil Aviation Regulations.
Name and Signature (11):

Date of issue (10):
Title:

AOC or AOA
(1) Name and contact details of the competent authority.

(2) Insertion of associated authorisation number.
(3) Insertion of the operator’s registered name and the operator’s trading name, if different. Insert “Dba”
before the trading name (for “Doing business as”).
(5) Operator’s principal place of business telephone and fax details, including the country code. E-mail to
be provided if available.
(6) Insertion of the Commercial Aviation Safety Team (CAST)/ICAO designation of the aircraft make, model
and series, or master series, if a series has been designated (e.g. Boeing-737-3K2 or Boeing- 777-232).
The CAST/ICAO taxonomy is available at: http://www.intlaviationstandards.org/. The registration
marks shall be either listed in the list of specific approvals or in the operations manual. In the latter
case the list of specific approvals shall refer to the related page in the operation manual.
(7) Specify the type of operation, e.g., agriculture, construction, photography, surveying, observation and
patrol, aerial advertisement, maintenance check flights.
(8) Listing of geographical area(s) or site(s) of authorised operation (by geographical coordinates or flight
information region or national or regional boundaries).
(9) Listing of applicable special limitations (e.g. VFR only, Day only, etc.).
(10) Issue date of the authorisation (dd-mm-yyyy).
(11) Title, name and signature of the competent authority representative. In addition, an official stamp
may be applied on the authorisation.
1. Determination of “High Risk” activities

(a) High risk activities are those which pose a high risk in particular to third parties on the ground.
Each activity will need to be assessed by the operator. If they believe the activity will pose a
high risk they must apply to the competent authority for a High Risk Commercial Specialised
Operations (HRCSPO) Authorisation.
(b) Each activity will need to be assessed against:
(i) the specific nature of the activity
(ii) the environment in which it is conducted
(iii) whether the activity poses a high risk in particular to third parties on the ground
(c) Such activities could include (but are not limited to):
(i) Underslung loads, including such activities as helicopter external loads operations
and construction work flights, including stringing power line operations and clearing
saw operation
(ii) Dropping of articles outside of a controlled/aerodrome environment, which could
include such activities as maritime funeral operations and cloud seeding
(iii) On shore power line inspections, including helicopter survey operation
(iv) Surveying, including helicopter survey operations, aerial mapping operations,
pollution control activity
(v) Air to air filming and air to ground filming over congested areas, including aerial
photography flights, news media flights, television and movie flights
(vi) Research flights, such as scientific research flights (other than those for aircraft
design purposes)

AOC or AOA
(vii) Aerial advertising

(viii) Thrill flights, such as sensational flights e.g. flights involving extreme aerobatic
manoeuvres carried out for the purpose of allowing the persons on board to
experience zero gravity, high G-forces or similar sensations
2. Application decision flow
(a) Following flow chart provides guidance to the operators on how to decide on whether an
application is required or not.
3. HRCSPO Authorisations are issued against each activity the operator is carrying out. If an operator
is changing the nature or location of the high risk activity, a new HRCSPO Authorisation will be
required.

AOC or AOA
4. The HRCSPO Authorisation will only cover the operator for the activity which has been applied
for.
5. If any aspect of the operation changes, such as the type of activity, location or environment,
operators should either apply for a new HRCSPO Authorisation or a variation to their existing
HRCSPO Authorisation.
6. UAE Operators conducting HRCSPO in foreign countries:
(a) If the activity is taking place in a foreign country, an application for a HRCSPO Authorisation
should still be made to the GCAA. The operator will also have to ensure that they comply with
any other relevant regulations applicable in the country where the activity is taking place.
7. Application Process
(a) Operators will either need to declare to the GCAA as an SPO operator before applying for a
HRCSPO Authorisation or make the HRCSPO Authorisation application at the same time as
the SPO declaration.
(b) HRCSPO applications will need to be received a minimum of 30 days before the activity is due
to take place to allow the necessary checks to be performed.
(c) Operators who believe they will be conducting high risk activities will need to provide the
GCAA with:
(i) Completed GTF-SOS-001 Form
(ii) A description of the Operator’s Management System, including the organisational
structure
(iii) A risk assessment for the activity in accordance with point SPO.OP.230
(iv) Copies of all relevant Standard Operating Procedures
(v) Compliance Checklist for HRCSPO
8. Validity Period
(a) The validity period for a HRCSPO Authorisation will depend on the nature and length of the
activity. Operators may apply for an authorisation for a one-off event or for an ongoing
activity.
(b) The competent authority will assess the nature, location and risk to third parties of the
activity and will either issue an authorisation for a single event, a defined series of flights or
for an unlimited duration.

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Issuance, Renewal and Amendment of

ACCEPTABLE MEANS OF COMPLIANCE

ISSUANCE, RENEWAL AND AMENDMENT OF

AMC 08 - ISSUE 08 Page 1 of 57

RECORD OF REVISIONS / DATE OF APPLICABILITY

08 16 February Adding new provisions aiming to simplify processes

AMC 08 - ISSUE 08 Page 2 of 57

AMC 08 - ISSUE 08 Page 3 of 57

4.4.3. Mobile equipment ................................................................................................................. 25

AMC 08 - ISSUE 08 Page 4 of 57

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(r) Maintenance organizations or Continuing Airworthiness Management organizations

AMC 08 - ISSUE 08 Page 8 of 57

4. INITIAL ISSUE OF AOC/AOA

4.1. PRE-APPLICATION PHASE

AMC 08 - ISSUE 08 Page 9 of 57

4.1.2. Pre-application Statement of Intent and documentation

AMC 08 - ISSUE 08 Page 10 of 57

4.2. FORMAL APPLICATION PHASE

AMC 08 - ISSUE 08 Page 13 of 57

(k) When proving flight(s) will begin;

AMC 08 - ISSUE 08 Page 14 of 57

signed by the appropriate accountable manager using form FOF-OMA-001

AMC 08 - ISSUE 08 Page 16 of 57

Documents should also relate to weather reporting, communications facilities,

4.3. DOCUMENT EVALUATION PHASE

AMC 08 - ISSUE 08 Page 17 of 57

An adequate operations manual should at least:

AMC 08 - ISSUE 08 Page 18 of 57

corrections and should be available to flight crew, maintenance personnel and

AMC 08 - ISSUE 08 Page 19 of 57

control have the necessary information for communications, navigation aids,

AMC 08 - ISSUE 08 Page 20 of 57

preparation and immediate post-flight activities. There should be procedures to take

AMC 08 - ISSUE 08 Page 21 of 57

4.4. OPERATIONAL DEMONSTRATION AND INSPECTION PHASE

AMC 08 - ISSUE 08 Page 22 of 57

(j) rights of access by GCAA Inspectors

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4.4.3. Mobile equipment

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(3) particular attention is given to the level of knowledge possessed by

AMC 08 - ISSUE 08 Page 27 of 57

(2) document amendment status

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(2) cabin crew members;

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C. Operational flight planning records

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4.4.9. Flight Inspection

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(3) supplemental oxygen: numbers, locations

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