1 s. Lake Tahoe Bank has been using Sales Cloud to support the business to consumer (B2C) activities.

The VP of IT wants a better and

more flexible data model that can support his B2C Banking use cases. He is considering upgrading to Financial Services Cloud, using
Person Accounts. Which 2 of these statements are true for the Financial Services Cloud Person Account Data Model?

0 Person Accounts can be merged with Business Accounts in Financial Services Cloud.

□ To share a Person Account record the admin will need to aeate sharing rules Account and Contact objects.

0 The Person Account record type can be used when a dlent is an agent for a broker firm that Is doing business with the Financial Institution.

The Person Account Is a virtual object displaying data from Accounts and Contacts objects. It represents all aspects of the person and Includes
r.i data such date of birth or tax ID number.

The Person Account model uses the standard Account object to hold all of the details about a person. The Account object has been extended
r.i with custom fields and a Person Account Record Type.

Person Accounts. Which 2 of these statements are true for the Financial Services Cloud Person Account Data Model?

0 Person Accounts can be merged with Business Accounts in Financial Services Cloud.

□ To share a Person Account record the admin will need to aeate sharing rules Account and Contact objects.

0 The Person Account record type can be used when a client Is an agent for a broker r,rm that Is doing business with the Financial Institution.

The Person Account Is a virtual object displaying data from Accounts and Contacts objects. It represents all aspects of the person and Includes
r.i data such date of birth or tax ID number.

The Person Account model uses the standard Account object o hold all of the de ails about a person. The Account object has been extended
r.i with custom fields and a Person Account Record Type.

16. The Salesforce Admln at Lake Tahoe Bank considering implementing Financial Services Cloud. What is the best way for the Admin to
access a Financial Services pre-configured org, including data and the right licenses, to learn about the product?

@ Request a 30-day Financial Services Cloud trial org.

0 Request a Salesforce developer org.

0 Purchase one license of Financial Services Cloud and uistaD rt ,n a productlon org.

0 Spin up a Salesforce sandbox org.

Choos� 1 optron

11. Lake Tahoe Bank, an existing Salesforce customer, is planning to implement Financial Services Cloud. Their Salesforce Admin is
considering whether to use a new Salesforce org or upgrade the exlsting org. Which three of the considerations below Indicate that a
new Salesforce org is the better choice?

aeb
0 The bank wants to use this project as an opportunity to retire customizations.

□ The current implementalion is using a product-centric view and the ban wants to move to a customer-cemric view.

Data migration Is a big concern. The current org has a large amount of data and the Bank wants to minimize data migration efforts.
r.i
The bank has limited redesign opportunities for business capabtiltJes.
r.i
Existing business capabili1ies and processes can be redesigned to deliver a higher business impact.
r.i
18. Lake Tahoe Bank Is migrating customer records from the lndiVfdual Model to Person Accounts. Which three steps should a Data
Architect take to ensure a successful migration?

r.i Ensure Person Accounts is enabled on the org.

r.i Configure your Person Account record types., the lndMdual Record Type Mapper.

0 Enable 'lndivldual to Person Account Migration" 111 Custom Settings.

r.i Use a CSV field to map PersonRecordTypeld to the Person Account RecordTypeld and use Data Loader to update Client Records.

0 Log a case with Salesforce to perfonn the conversion from the Individual Model to Person Accounts.

19. Which two limitations should a Salesforce Administrator consider before enabling Person Accounts?

□ Person Accounts can be enabled and disabled only by contact,ng Salesforce SUpport.

r.i Person Accounts cannot be disabled once they were enabled.

r.i Creating a client record via Salesforce lnbox is not supported.

□ AppExchange packages will not work if Person Accounts are enabled.

20. The Salesforce Admln wants to make it easier for call center agents to complete some common tasks by setting up flows and launch
them from the Retail Banking Console. What does the Admin have to keep in mind when setting up Flows?

r.i Flows can be used to provide step-by-step guidance for address changes, without the need for then agent to navigate to different screens.

□ To open, edit, or create a Flow in Flow Builder, the user needs the Run Flows permiss,on.

To use Financial Services Cloud Flows, you'll need the Financial Services Managed Package installed in the org and the Financial Services Cloud
r.i
permission set assigned to the user.

r.i To use a Flow, a user must have access to the underlying object and its fields.

21. Whal benefits do Flows for Financial Services Cloud offer 10 support customer onboardlng?

o Flows enable customers to schedule appointments v,a customer commuruttes, mobile apps, or websites.

Flows provide step-by-step guidance for common service requests. such as change of address. or change of beneficiary, without the need to
@ navigate to different screens.

0 Flows systematically capture and visualize important customer life Events to drive more personalized and need-based engagements.

0 Flows enable customers to book appointments with the right specialist at the righ time and place through self-service scheduling

o Flows enable customers to schedule appointments v,a customer communities. mobde apps, or websites.

ChOOSe J (lp'lon.
22. How can the Salesforce Admin change the configuration to summarize Financial Goals at the household level?

0 Add a custom Rollup By Lookup (RBL) rule.

0 Financial Goals can not be summarized at the household level.

0 Create a formula field and add it to the Account page layout.

@ Update the selection in 'Activities & Objects to Roll Up' to include Financial Goals.

C�lo,Jtal

.
-

23. A client has called their Financial Advisor to open an Education Savings Account for their first child. What 2 steps should the Financial
Advisor take in the Financial Services Cloud App to capture that Information?

D Create a Life Event for the binh of the child and a Referral for the Education Savings Accoun

1:1 Create a case and include the target Savings amount for the Education Savings Account and relate the case to the child's Person Account.

D Create a Referral for the Banker for an Education Savings Account

D Create a Life Event for the binh of the child and a Financial Goal for the Education Savings Account.

1:1 Create two Life Events, one for the birth of the child and one for the Education Savings Account.
cd
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.
24. Which three referral metrics are tracked with custom components Included In Financial Services Cloud?

D Web to Lead Referrals

1:1 Expressed Interests

1:1 My Top Referrers

D My Approved Referrals

1:1 Referrals Assigned to me

Choos-e3<lJ):iOOS.

.
-

25. What does the Salesforce Admln have to install to provide users access to referral dashboards and reports?

0 The managed extension package for Intelligent Need-Based Referrals and Sconng

0 Einstein Analytics for Financial Services

@ The unmanaged extension package for Intelligent eed-Based Referrals and Scoring

0 Salesforce CRM Dashboards

ChOO:Se J oplu:tl
30. A commercial loan due diligence process is handled by multiple individuals at Lake Tahoe Bank. Lake Tahoe Bank wants an easy way
for managers to distribute the work. to understand the 11. completion of the due diligence process per client and report on the
performance of the department to show possible bonlenecks. What FSC feature can Lake Tahoe Bank use to track this process?

0 Worl<flow Rules/Process Builder

® Action Plans

o Apex Triggers on the task object

o Flows

C'iooselq,t,on

31. Jen. the Financial Advisor at Lake Tahoe Wealth Management Company wants to modify a published Action Plan to support an
additional task she needs In order to complete an annual review for a client How should Jen do this?

o Use the 'lask creator'" tool to create a new task and associate with the existing Action Plan

0 Contact her Salesforce Administrator and get her to make the change to the Action Plan for her.

Use the Action Plan item feature to add an additional tas to a pubhshed ActJon Plan.

0 Create an independent Task not related to original Action Plan

31. Jen. the Financial Advisor at Lake Tahoe Wealth Management Company wants to modify a published Action Plan to support an
additional task she needs In order to complete an annual review for a client How should Jen do this?

o Use the 'lask creator'" tool to create a new task and associate with the existing Action Plan

0 Contact her Salesforce Administrator and get her to make the change to the Acuon Plan for her.

Use the Action Plan Item feature to add an additional task to a pubhshed ActJon Plan.

0 Create an independent Task not related to original Action Plan

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32. Which three things must an admln keep in mind when creating Action Plan Templates?

□ When creating Action Plan Templates with the UL you can designate a plan owner different from the plan creator.

When you create an Action Plan from a template for a specific target record. the plan creator can choose whether the date calculation Is based on
fll calendar or working days.

An Action Plan is a run-time instance or the template that allows you o automate the sequence of the tasks you defined in the template.
fll
When you create an Action Plan from a template for a specific target record. item deadlines are calculated using the start date and date offset
fll defined in the Action Plan Template.

0 The Action Plan Template penrussion set must be added to all users that want to use Action Plans.