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19 views

Intro PDF

Uploaded by

pranavkumar003
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Hi my name is Pranav Kumar, I am from Gurgaon, I am an engineer, I had interest in

understanding the working of the machines and engines so I had done Mechanical engineering
initially…during engineering my focus shifted on automation and I found automation and IoT
has good scope in the future so I had done my MTech in Industrial Automation and Robotics
from Manipal Institute of technology. I had got a internship in watchdog security and had
experience in BMS and Home automation. Its there where my customer handling skills and
Project handling skills started developing. Later I joined Lutron Electronics, Inc. as a Field
service Engineer and got trained in almost all vertical of products they offered and I used to
travel extensively across PAN India as a commissioning engineer and service specialist. I used to
represent Lutron to customers and End users, this made me develop my soft skills and team
management skills.
During Covid I was promoted as a Senior Field Service Engineer and my responsibility shifted
towards managing and scheduling the Field visits and Troubleshooting special issues and I was
in close involvement with the Technical support team for all escalations including data
capturing and Deployment of fix towards issue resolution. I was assigned a team of 6-8 people
whom I would train on troubleshooting and advance commissioning tips and tricks for
identifying the root cause of problems.
I was also in charge of Quality of the database and would prepare Quality check sheets and was
extensively involved in documentation of the same which would be very helpful for handover of
the jobsites. I have been part of some of the major Commercial projects for Lutron in the past
years as a Senior Field Service Engineer. Last year there was an opportunity in the TS team as a
Technical Application specialist and since I was eager to go on a technical role and explore new
domain I took this opportunity and shifted to TS.
Currently in my role, I resolve customer queries over calls, emails and remote session. I provide
Tier 2 support for all the Lutron system sold internationally ranging in residential, commercial
and hospitality segment. I provide cross technology support by providing technical support for
3rd party integration and assist the team during installation. I also facilitate escalation of issues
to our Application team and coordinate the weekly tracking and deployment of Open issue
resolution to field.
What motivates you to work for Schneider electric?
 Schneider electric reputation is certainly a factor. Domain is a key factor. Lutron is only
into Lighting automation and had various products only related to lighting this is a very
niche field. However Schneider electric is into complete automation solutions with
products ranging from electric car charging stations, Access control, Home and building
automation, SCADA and HMI, Medium Voltage Distribution and Grid automation. Also
I have read many reviews on the companies culture that it encourages learning and
development while on the job and really rewards hardwork.

Why do you want this job?


 As I have read on the website for the job role, the responsibilities and skillset required
for this job is completely inline with my current profile and the career path I want to
advance in. Schnieder Electric is a globally recognized brand and does excellent business
in their domain. I would love to be a part of that growth. I know that my experience and
skills will help your company promoting mutual growth.

What is your strengths?


 I am a quick learner, In the past 8 years I have worked with Field Service, Techsupport,
Customer service and database team and learnt about the product range, their issues,
failures, work arounds, setting up servers, software, calibration, integration and data
optimization. There were multiple changes that were implemented in the process for
optimization purpose. Training were given and I adapted quickly on them and supported
the customers. It is my motto in life to learn something new every day by actively taking
feedback to help me grow.
 Sometimes I find it hard to manage my time and cut too close to the deadlines to
overcome this I have started using post its to stick on my laptop and use reminders in
mobile. I even organize my calendar tasks to include my daily, weekly and long term
tasks so that I can priorities my work better.
1. Talk about the challenge
2. Focus more on how you overcame the challenge
3. Talk about what you learned from the challenge
4. Talk about how you are helping your teammates who are facing the same challenge
 Northern trust Bank- Circadian rhythm design and implementation,
 BCG Gurgaon- remote commissioning,
 Fidelity Gurgaon- Driver problem,
 JPMC Hyderabad- Shade,
 Antilia Mumbai-Obsolete system and turn around time,
 Katara twin tower- Database merge-turnaround time
 FS Doha-Upgrading and merging
Where do you see yourself in 5 years?
 I am really excited about this position because in the next 5 years, I would like to see
myself having end to end expertise in the Technical domain at schnieder and I know that
this job will give me that opportunity. I am even excited about developing my
managerial skill and in the next couple of years possibly even take the lead on some of
the responsiblities.

What does a typical day look like? What are the qualifications you are looking at an ideal
candidate?

The reason I am looking for a change is that I feel like now is the time to expand my horizon I
have worked in my current company for quiet a long time now and while I am grateful for all
the opportunities that were presented to me there, I want to go beyond my current role,
explore different avenues, and take up challenging roles and I believe that your company will be
perfect to push and grow myself as an individual.

What are the contents of IT Project Management?


Introduction to Project Management project life cycle
Project Selection, Prioritisation and Project Portfolio Management
Project Initiation
(Scope and Schedule Planning)
(Risk Planning)
(Resourcing and Budgeting)
Project Execution
Project Monitoring, Control and Closure
Agile and Scrum
 Fundamentals of Agile
 Advantages & Disadvantages of Agile
 Scrum Roles: Product Owner, Scrum Master & Development Team
 Strategies for Using Scrum
 Scrum Events: Sprint Planning, Daily Scrum, Sprint Retrospective and Sprint Review
 Understanding & Creating User Stories, Theme & Epic


 WHO IS- I AM service


 WHO HAS- I HAVE service (Object identifier or object name)
 OSI Model of networking system

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