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Grade 10 Examination - notes

Business management (University of Pretoria)

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BUSINESS STUDIES
PAPER 1
NOVEMBER EXAMINATION
GRADE 10

Marks: 150

Duration: 2 hours

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INSTRUCTIONS AND INFORMATION

Read the following instructions carefully before answering the questions.

1. This question paper consists of THREE sections.

SECTION A: COMPULSORY

SECTION B: Consists of THREE questions.

Answer any TWO of the three questions in this section.

SECTION C: Consists of TWO questions.

Answer any ONE of two questions in this section.

2. Read the instructions for each question carefully and take note of what is required.

3. Number the answers carefully according to the numbering system used in this

question paper. NO marks will be awarded for answers that are numbered incorrectly.

4. Except where other instructions are given, answers must be written in full sentences.
5. Use the mark allocation and nature of each question to determine the length and

depth of an answer.

6. Use the table below as guide for mark and time allocation when answering each

question.

SECTION QUESTION MARKS TIME

A: Objective-type 1 30 20
questions
COMPULSORY
B: THREE 2 40 35
direct/indirect type 3 40 35
questions CHOICE: 4 40 35
Answer any TWO.
C: TWO essay-type 5 40 30
questions CHOICE: 6 40 30
Answer ANYONE.
TOTAL 150 120

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SECTION A (COMPULSORY)

QUESTION 1

1.1 Various options are provided as possible answers to the following

questions. Choose the answer and write only the letter (A–D) next to the
question numbers (1.1.1–1.1.5) in the ANSWER BOOK, for example 1.1.6 D.

1.1.1 A statement that explains the reason for the existence of the business.

A. Vision

B. Mission

C. Goal

D. Objective

1.1.2 Cool Cat Ltd manufactures school clothes. The business operates in the …
sector.

A. primary

B. secondary

C. tertiary

D. public

1.1.3. Tshepo must maintain the machinery to avoid breakages. He is therefore, part
of the … function.

A. human resource

B. public relations

C. purchasing

D. production

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1.1.4 Bonny sells false matric certificates and drivers’ licences to desperate people.
This is an example of (a) …

A. bootlegging.

B. money laundering.

C. counterfeiting.

D. pyramid scheme.

1.1.5 A method to indicate quality in agriculture products is …

A. a SABS mark.

B. a trademark.

C. a sample.

D. grading. (5X2) (10)

1.2. Complete the following statements by using the word(s) in the list below.

Write only the word(s) next to the question number (1.2.1–1.2.5) in the

ANSWER BOOK.

private; go-slow; data; lock-out; cash; tender; public; invoice;

credit; information

1.2.1 A … payment is when you buy stock and pay at a later stage.

1.2.2 The management report presented to shareholders at the Annual

General Meeting is an example of …

1.2.3 The purchasing manager can find the best price for a product by

asking suppliers for a …

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1.2.4 Eskom is part of the … sector because it is controlled by the

government.

1.2.5 A … is an industrial action taken by employers to prevent damages.

(5X2) (10)

1.3. Choose a description from COLUMN B that matches a term in COLUMN A.

Write only the letter (A–J) next to the question number (1.3.1–1.3.5) in the
ANSWER BOOK, for example 1.3.6 K.

COLUMN A COLUMN B
1.3.1 Technological resource A Caring Mandy is a not formally
registered day-care facility
1.3.2 Threat B employees lack the necessary skills
1.3.3 Informal sector C to have a good relationship with your
employees
1.3.4 Internal public relations D Jumping Jack is a registered play
school for children
1.3.5 Vision E a supplier goes bankrupt
F to have a good relationship with your
suppliers
G a new computer for the general
manager
H to be the biggest and most preferred
coffee shop in King William’s Town
I intellectual property and software
licences
J to add two new items to your menu
by the end of the month

(5X2) (10)

SECTION B
Answer any TWO questions from this section.

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NOTE: Clearly indicate the QUESTION NUMBER of each question that you choose.
The answer to EACH question must start on a NEW page, for example QUESTION 2
on a NEW page, QUESTION 3 on a NEW page, et cetera.

QUESTION 2: BUSINESS ENVIRONMENTS

2.1 List THREE components of the market environment. (3)

2.2 Explain the purpose of the organisational culture. (4)

2.3 Read the scenario below and answer the questions that follow.

BANZO TRANSPORT SERVICES (BTS)

Banzo Transport Services (BTS) is based in East London. They transport big and
small parcels to different locations in the Eastern Cape. BTS has proven itself as a
company always willing to go the extra mile.

2.3.1 Name the business sector in which BTS operates. Motivate your

answer by quoting from the scenario above. (3)

2.3.2 Explain the TWO other business sectors and give ONE example of

each sector. (6)

Use the table below to answer this question.

SECTORS EXPLANATION EXAMPLE

(a)
(b)
(2) (2) (2)

2.4 Differentiate between leadership and management. (4)

2.5 Discuss the impact of crime on the business. (6)
2.6 Explain the negative impact of HIV/Aids on the business. (6)
2.7 Advise businesses on how to promote inclusivity in the workplace. (8)

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[40]

QUESTION 3: BUSINESS OPERATIONS

3.1. Name TWO types of organisational structures. (2)

3.2 Outline consumers’ rights according to the National Credit Act. (6)

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3.3. Read the scenario below and answer the questions that follow.

HAPPY PENCIL

Happy Pencil is a stationery store in East London. The business employs various
employees in different departments. Anton updates the business’s Facebook page
regularly.

3.3.1 Identify the business function that Anton is responsible for. (2)
3.3.2 Describe TWO other methods Anton can use to carry out his responsibilities in
the business function identified in QUESTION 3.3.1. (6)
3.4 Discuss the interrelatedness of the business functions. (6)
3.5 Describe TWO reasons why a business may need finance. (6)
3.6 Explain the difference between fixed and working capital. (4)
3.7 Evaluate the impact of the Consumer Protection Act on businesses. (8)

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QUESTION 4: MISCELLANEOUS
BUSINESS ENVIRONMENTS

4.1 Give the meaning of poverty. (2)

4.2 Read the scenario below and answer the questions that follow.

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JIMMY’S CD’S (JCD)

Jimmy downloads copyrighted music and movies from the internet. He then sells
these CDs at a discounted price in Queenstown. The CDs look legitimate but are
not.

4.2.1 Identify the socio-economic issue in the scenario above. (2)

4.2.2 Discuss TWO solutions to the issue identified in QUESTION 4.2.1. (8)
4.3 Distinguish between the private and public sectors. (8)

BUSINESS OPERATIONS
4.4 List the FOUR main tasks of management. (4)
4.5 Describe ONE type of organisational structure. (4)
4.6 Identify the source of financing represented in EACH statement below.

4.6.1 Good Fellows Bank allows Funky Fashions to withdraw a negotiated

amount which is more than the money that is in their cheque account. (2)
4.6.2 Corner Café pays Tasco Services to use a cash register for a specified
period of time. (2)

4.7 Advise businesses on the correlation between the success of the business and
management. (8)

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SECTION C
Answer ONE question in this section.
NOTE: Clearly indicate the QUESTION NUMBER of the question chosen. The
answer to the question must start on a NEW page, e.g., QUESTION 5 on a NEW
page or QUESTION 6 on a NEW page.

QUESTION 5: BUSINESS ENVIRONMENTS

The business is influenced by many internal and external factors. Management

must know how to identify problems and address the issues.

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Write a detailed report on the following aspects:

. Elaborate on the meaning of the market environment.

. Discuss FIVE components of the macro environment.
. Explain the reasons why the macro environment can be a challenge to businesses.
. Advise businesses on the interrelationship between the micro, market and macro
environment.

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QUESTION 6: BUSINESS OPERATIONS

The importance of management can never be underestimated or ignored as it is a

proven fact that the success of a company entirely depends on how well it is
managed.

Keeping the above scenario in mind, write a report on the following aspects:
. Outline FOUR management tasks
. Describe the responsibilities of the THREE levels of management.

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. Explain the importance of quality for the business

. Advise businesses on the correlation between the success of the business and
management.

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