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MULTIX PRO/TOP
AX

Troubleshooting Guide
MULTIX PRO/TOP

CAN Errors

Also for AXIOM Multix MP/MT

05902973
05902965
05902007
08395431
08395415
08395399
08395381
00475897
00475889
00475871
00475863
00475848
00475574
00475566
00475558
00475541
00475525
00475517
00475509

© Siemens AG 2004
The reproduction, transmission or use
of this document or its contents is not
permitted without express written
authority. Offenders will be liable for
damages. All rights, including rights
created by patent grant or registration
of a utility model or design, are
reserved.

Print No.: RXB1-140.840.01.04.02 English

Replaces: RXB1-140.840.01.03.02 Doc. Gen. Date: 03.07
/F
R
X
A
P
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2 Revision / Disclaimer
1Revision / Disclaimer

Document revision level

The document corresponds to the version/revision level effective at the time of system
delivery. Revisions to hardcopy documentation are not automatically distributed.
Please contact your local Siemens office to order current revision levels.

Disclaimer
The installation and service of equipment described herein is to be performed by qualified
personnel who are employed by Siemens or one of its affiliates or who are otherwise
authorized by Siemens or one of its affiliates to provide such services.
Assemblers and other persons who are not employed by or otherwise directly affiliated
with or authorized by Siemens or one of its affiliates are directed to contact one of the
local offices of Siemens or one of its affiliates before attempting installation or service pro-
cedures.

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03.07 CS PS AX R/F Medical Solutions
Table of Contents 3
0Table of Contents

1 _______ Troubleshooting Instructions ______________________________________ 4

CAN Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Affected Systems/Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Reason . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Prerequisites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Special Tools / Documents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Required Materials . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Step-by-Step Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
1. Reading Out and Evaluating the Error Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
2. Checking the LEDs on the Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
3. Static Measurements on the CAN BUS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
4. Checking the Terminal Resistances . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
5. Checking for Grounding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
6. Checking the Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Final Check. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

2 _______ Changes to Previous Version _____________________________________ 22

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4 Troubleshooting Instructions
1-
CAN Errors
1Troubleshooting Instructions

Affected Systems/Equipment 0

All MULTIX PRO/TOP and AXIOM Multix MP/MT Systems

Reason 0

These instructions support troubleshooting when there are CAN communication errors.

Prerequisites 0

n.a.

Special Tools / Documents 0

• Fluke 8060 digital voltmeter or similar (for resistance and voltage measurements)
• MULTIX PRO/TOP Wiring Diagram G050G
• AXIOM Multix M Wiring Diagram G050G

Required Materials 0

• CAN Tool Kit, Part No. 75 59 441

Fig. 1: Test adapter

Position Quantity Name

1 1 piece SUB D (9-pole) test adapter
2 1 piece MOD 4 test adapter
3 2 pieces Gender changer

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Troubleshooting Instructions 5

Position Quantity Name

n.a. 2 pieces Extension for RJ 45
n.a. 1 piece RJ 45 coupling
n.a. 1 piece Quick User Guide

• MOD 4 Terminal Connector, 120 Ω, Part No.: 04 75 178 (if not present)

NOTE The test adapters shipped along in the CAN tool kit make it easier
to test the electrical connections.
With resistance measurements on the open CAN BUS, a terminal
resistance can be simulated with the CAN X1 or CAN X2 jumpers
on the particular open side.
Jumper 1 - 2 -> terminal resistor active on this side.
Jumper 2 - 3 -> terminal resistor inactive on this side.
The SUB D test adapter is not needed!

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6 Troubleshooting Instructions

Step-by-Step Troubleshooting 1.1

1. Read out and evaluate the error log.

2. Check the LED displays on the components.
3. Perform static measurements on the CAN BUS.
4. Checking the Terminal Resistances
5. Checking for Grounding
6. Checking the Power Supply

1. Reading Out and Evaluating the Error Log 0

Error log / D50

Assembly 7-segment dis- Cause of error Action
play
D50 (Host) 3 CAN chip defective Replace the D50
30 CAN chip overrun Replace the D50
31 Frequent CAN errors, Check the CAN cable,
warning limit shielding, terminal resis-
tances (end node, no end
node).
32 Communication abort, Check the CAN cable con-
BUS OFF on CAN nections for open cables,
see also 31
34 Internal overrun, a com- SW upgrade to D1, Z66
ponent is sending to required > VA00A
many telegrams in too If needed, replace the colli-
short a time mator
D30 (KRL Table) or The configured compo- Check the catapult Bucky
D30 (MDM Table) 205 nent is not responding for correct connection, also
the power supply.
Contact to the compo- Check the CAN connec-
206 nent broken off tion; if OK, replace the
D30.
215 Frequent communication Check the CAN shielding,
errors CAN voltage, CAN termi-
nation.

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Troubleshooting Instructions 7

Error log / D50

Assembly 7-segment dis- Cause of error Action
play
D30 (wall stand Bucky) 305 The configured compo- Check the catapult Bucky
or nent is not responding for correct connection, also
D30 (wall stand MDM) the power supply.
Contact to the compo- Check the CAN connec-
306 nent broken off tion, voltage, configuration;
if OK, replace the D30.
315 Frequent communication Check the CAN shielding,
errors CAN voltage, CAN termi-
nation.
D1 (Z66) 405 The configured compo- Check the Z66 for correct
nent is not responding connection, also the power
supply, check the configu-
ration.
406 Contact to the compo- Check the CAN connec-
nent broken off tion, voltage on the D1; if
OK, replace the Z66.
412 CAN error on Z66 (BUS Check the CAN shielding
error, error overrun) and voltage on the D1; if
needed, perform a SW
upgrade for D1.
413 CAN error on Z66 Check the CAN shielding
(receiver overrun) and voltage on the D1; if
needed, perform a SW
upgrade for D1.

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8 Troubleshooting Instructions

Error log / D50

Assembly 7-segment dis- Cause of error Action
play
D14 (3D TOP) or D29 505 The configured compo- Check the D14/D29 for cor-
(PRO column) nent is not responding rect connection, also the
configuration, power sup-
ply.
506 Contact to the compo- Check the CAN connec-
nent broken off tion, voltage to D14/D29; if
OK, replace the D14/D29.
542 (2) Incorrect CAN receive Check the CAN voltage on
data D14/D29.
Check the CAN shielding,
CAN connection, CAN ter-
mination.
543 (3) CAN warning limit Check the CAN voltage on
D14/D29.
Check the CAN shielding,
CAN connection, CAN ter-
mination.
544 (4) CAN BUS OFF message Check the CAN voltage on
D14/D29.
Check the CAN shielding,
CAN connection, CAN ter-
mination.

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Troubleshooting Instructions 9

Error log / D50

Assembly 7-segment dis- Cause of error Action
play
D51 (Tomo) 604 (4) Error status, BUS OFF Check the CAN BUS for
error on the tomo control- correct termination of the
ler individual components
(nodes), CAN voltage.
605 (5) DATA overrun, warning Check the CAN shielding,
limit and/or receiver CAN voltage, cables.
buffer overflow on the
tomo controller
705 The configured compo- Check the D51 for correct
nent is not responding connection, also the power
supply. Configuration of
S1.1 and S1.2 -> OFF S1.3
and S1.4 n.a.
706 Contact to the compo- Check the CAN connec-
nent broken off tion, voltage to the D51; if
OK, replace the D51.
758 CAN controller errors Check the D51 for the
required SW/HW upgrade.
831 (A1) CAN receiver memory Check the D50 for the
overrun required SW/HW upgrade.
834 (A4) CAN sending Time Out Check the D50/51 for the
required SW/HW upgrade.
------ (F5) D51 CAN controller Replace the D51.
defective

NOTE These error messages are generated when there is a disturbance

with data exchange over the CAN BUS; they are stored in the error
log and sometimes indicated by the 7-segment display or the
LEDs on the components.

2. Checking the LEDs on the Components 0

Assembly LED Display Remark

D54 (Backplane) V12 OFF No CAN voltage
D50 (Host) V6 OFF No CAN voltage
D51 (Tomo Controller) V18 OFF No CAN voltage

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10 Troubleshooting Instructions

Assembly LED Display Remark

D14 (3D TOP) V123 ON CAN status OK
V124 ON CAN status error
V200 Blinking CAN is active
D29 (column) V4 OFF No CAN voltage
V5 ON CAN status OK
V6 ON CAN status error
D1 (Z66) V6 OFF No CAN voltage
D30 (catapult Bucky) V43 ON Error present
V54 OFF No CAN voltage
D30 (MDM) V6 Blinking CAN is active
V6 ON “Ready” status
V6 OFF “Defect” status
V5 OFF No CAN voltage

3. Static Measurements on the CAN BUS 0

NOTE The beginning and end of the CAN BUS must both be terminated
with a terminal resistor of 120 Ohm!
The resistance measurement on a closed CAN BUS results in
approx. 60 Ohm and approx. 120 Ohm on an open CAN BUS.
The resistance measurement on the MOD 4 test adapter
(2/Fig. 1 / p. 4) is always made between contacts 7 and 8.

Connector allocation for

Name Remark
MOD 4
7 CAN_NEG CAN_negative
8 CAN_POS CAN_positive
9 CAN_GND CAN_Ground
10 CAN_VCC CAN_Vcc

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Troubleshooting Instructions 11

Test points Required Remark

CAN_NEG --> CAN_POS approx. 120 Terminal resistor only on one end,
Ohm open CAN BUS
CAN_NEG --> CAN_POS approx. 60 Terminal resistor at both ends, closed
Ohm CAN BUS (120 R II 120 R)
CAN_NEG --> CAN_POS approx. 38 CAN tap line without terminal resistor
kOhm

Incorrect Connection:
The CAN_NEG --> CAN_POS measurement results in, e.g. 40 Ohm.
Terminal resistance too high --> (120 R II 120 R II 120 R) = 40 Ohm

4. Checking the Terminal Resistances 0

NOTE The color coding of the cables can be different at the “CAN
plug-in connections”! The color coding is not a reference for the
measurement. Measure through from connector to connector if
not clearly labeled.

Procedure
• Switch the system OFF.

NOTE All measurements described below must be performed using the

MOD4 test adapter.
Direct measurements on the connector contacts should be
avoided as much as possible because when this is done, it can
lead to mechanical damage and to later contact problems.

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12 Troubleshooting Instructions

Resistance Measurement on an open CAN BUS

Fig. 2: 120 Ohm

• The MOD4 test adapter (2/Fig. 1 / p. 4) can be installed at any location on the CAN
BUS; to do this, the particular connector must be unplugged and the test adapter
plugged in, see (Fig. 2 / p. 12) e.g. D54.X42.
- Connect an Ohm meter to the adapter at contacts 7 and 8.
¹ In this situation, the measurement is made on an open CAN BUS and a resis-
tance value of approx. 120 Ω should result.

Resistance Measurement on a closed CAN BUS

• If the previously unplugged X42 connector is plugged into the MOD 4 test adapter as
shown in (Fig. 3 / p. 13),
¹ the measurement is made on a closed CAN BUS. With a correctly terminated
CAN BUS, a resistance value of approx. 60 Ω must result.

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Troubleshooting Instructions 13

Fig. 3: 60 Ohm

NOTE The two measurements described can be performed at any loca-

tion on the CAN BUS.
When there are differences from the listed values (120 Ohm on an
open CAN BUS or 60 Ohm on a closed CAN BUS) and to check the
correct position of the terminal resistor, the following checks
must be performed.

Checking the Bucky in the Table and Bucky Wall Stand

• Unplug the X41 and X42 connectors on the D54 backplane (1/Fig. 4 / p. 13).

Fig. 4: D54

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14 Troubleshooting Instructions

• Plug in the test adapter on D54.X41.

• Resistance measurement at contacts 7 + 8:
- R > 38 kOhm --> OK
- R ~ 120 Ohm --> error in the Bucky insert, check jumper D30.X4.(2+3).
• Plug the X42 connector back in.
• Resistance measurement at X41, contacts 7 + 8
- R ~ 120 Ohm --> OK
- R > 38 kOhm --> error in the Bucky wall stand, check jumper D30.X4.(2+3) or the ter-
minal resistor on X43 is missing if no Bucky wall stand is connected.
• Remove the test adapter and plug the X41 connector back in.

NOTE The table is always shipped with a terminal connector on D54.X43.

The terminal connector must be removed only if a Bucky wall
stand is connected during installation.
If a control unit (remote controller) is connected to the Bucky wall
stand, the D30.X4 jumper must be moved from 1+2 to 2+3 in the
Bucky insert. The terminal resistor is then located in the control
unit.

Checking the Primary Cables to the D50 Host and D51 Tomo Controller
• Unplug the X40 and X41 connectors on the D54 backplane (1/Fig. 4 / p. 13).
• Connect the test adapter to X40.
• Resistance measurement at contacts 7 + 8:
- In systems without tomo (only D50), R > 38 kOhm --> OK
- In systems with tomo (D50 and D51), R > 19 kOhm --> OK
- R ~ 120 / 60 Ohm --> error on D50.X8.(2+3) or D51.X4.(2+3); check the jumper.
• Remove the test adapter and plug the X40 and X41 connectors back in.

Checking the Ceiling Stand with D14 and Collimator

NOTE With the MULTIX TOP manual with D13 and D54 backplane, a ter-
minal resistor with 120 Ohm must be plugged in on D54.X40.

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03.07 CS PS AX R/F Medical Solutions
Troubleshooting Instructions 15

• Remove the X35 (1/Fig. 5 / p. 15) and X36 (2/Fig. 5 / p. 15) connectors on the D14
board.

Fig. 5: D14
• Connect the test adapter to X35.
• Resistance measurement at contacts 7 + 8:
- R ~ 120 Ohm --> OK, for the manual collimator, D14.X30. or X110. (1+2)
(3/Fig. 5 / p. 15)
- R > 38 kOhm --> OK, for the digital collimator, D14.X30. or X110. (2+3)
• For ACSS versions, plug the D14.X36 connector back in.
• Resistance measurement at X35, contacts 7 + 8
- R ~ 120 Ohm --> OK
- R > 38 KOhm --> error in the collimator, check jumper D1.X12. (1+2).
• Remove the test adapter and plug the D14.X35 connector back in.

Checking the Column Stand with D29 and Collimator

NOTE With the MULTIX PRO FIX without the D29 and D54 backplane, a
terminal resistor with 120 Ohm must be plugged in on D54.X40.

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16 Troubleshooting Instructions

• Unplug the X5 (1/Fig. 6 / p. 16) and X6 (2/Fig. 6 / p. 16) connectors on the D29 board.

Fig. 6: D29
• Connect the test adapter to D29.X5.
• Resistance measurement at contacts 7 + 8:
- R ~ 120 Ohm --> OK, for the manual collimator, D29.X11.(1+2) see (3/Fig. 6 / p. 16).
- R > 38 kOhm --> OK, for the digital collimator, D29.X11.(2+3)
• For ACSS versions, plug the D29.X6 connector back in.
• Resistance measurement at X5, contacts 7 + 8
- R ~ 120 Ohm --> OK
- R > 38 kOhm --> error in the collimator, check jumper D1.X12. (1+2).
• Remove the test adapter and plug the D29.X5 connector back in.

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Troubleshooting Instructions 17

Fig. 7:

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18 Troubleshooting Instructions

Fig. 8:

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Troubleshooting Instructions 19

Fig. 9:

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20 Troubleshooting Instructions

5. Checking for Grounding 0

Test points Required

CAN_POS ---> > 200 kOhm
CAN_NEG ---> > 200 kOhm
CAN_GND ---> > 200 kOhm
CAN_VCC ---> > 200 kOhm

6. Checking the Power Supply 0

Test points Required

CAN_VCC ---> CAN_GND Diode test ---> 0.5 - 1.7
CAN_GND ---> CAN_VCC Diode test ---> ∞

• Switch the system ON.

• The power supply for the CAN BUS can be checked on the adapter at contacts 9 and
10.
¹ There may not be a drop below a value of 13 Volt and may not exceed 16 Volt.

Fig. 10: 13 Volt

Test points Required

CAN_VCC (Pin 10) ---> CAN_GND (Pin 9) 13-16 Volt (DC)

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Troubleshooting Instructions 21

Final Check 1.2

• Perform a function test of the system.

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22 Changes to Previous Version
2Changes to Previous Version 2-

Chapter Section Changes

Troubleshooting Dynamic Check of the CAN Removed again.
BUS

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