1.

Amy, a client partner from Germany, is having a discussion with the project team in
India. Amy finds it uncomfortable speaking in their regional language amongst
themselves. She feels a bit lost. What can the team do differently?
a) Ensure the regional language is respected and explain it to Amy
b) The Team lead should stress the usage of a common language, English, among team
members
c) Allow Amy to express her concerns and apologize
d) Avoid speaking to Amy in English
Answer: b
2. Agatha’s team has been restructured. There are several associates from different parts of
the country. Every member has certain stereotypes about others. What steps should the
team take to resolve stereotyping?
a) Allow stereotypes to be naturally resolved
b) Identify concepts that generate preconceived reactions, unlearn them, and relearn them
in a neutral way
c) Have regular discussions to talk about stereotypes
d) Assume stereotypes are not an issue
Answer: b
3. It was Anjali's birthday, and Prati sent her a birthday wish via email, CCing all team
members and others familiar with Anjali at the office. Many wanted to respond to Prati's
email. How should the other colleagues respond?
a) Reply all to Prati’s email
b) Avoid responding at all
c) Send a separate email to Anjali conveying the wishes
d) Send a group message to everyone
Answer: c
4. Cathy sends an invitation to her team members for an unplanned meeting to discuss a
new feature for a project but does not provide an agenda. Choose the best option.
a) Send the meeting invite without the agenda
b) The agenda needs to be shared with the meeting invite
c) Add the agenda only if time permits
d) Email the agenda during the meeting
Answer: b
5. Mike wants to draft an email to his client after his team set up the network for an
application, which the client requested due to issues in the sample product tested in the
market. How should Mike start this email?
a) Highlight the technical improvements his team made
b) Apologize to the client for not meeting expectations
c) Request feedback on the network setup
d) Mention the upcoming improvements
Answer: b
6. Select the effective sentence:
a) The manager’s laissez-faire attitude creates a lack of team unity
b) The manager’s laissez-faire attitude has led to an efficient work culture in the team
c) The manager’s involvement is crucial for team success
 d) A laissez-faire approach may lead to project delays
Answer: b
7. You received project requirements from the client but are unclear about a certain aspect.
What is the right way to respond?
a) Proceed with assumptions to avoid delay
b) Ask another team member for clarification
c) Send an email to the client, keeping your manager in the loop
d) Wait until the client clarifies
Answer: c
8. Vivian has around 5 minutes before an important meeting when he finds a client email
requesting additional requirements. He believes emails need prompt responses but wants
to be on time for his meeting. What should he do?
a) Respond quickly to the email with a brief acknowledgment
b) Address it after the meeting and analyze the requirements
c) Delegate the response to another team member
d) Respond during the meeting
Answer: b
9. Which of the following statements is incorrect?
a) The "To" field is for primary email recipients who need to take action
b) The "CC" field is for secondary recipients for information only
c) The "BCC" field is typically used for internal broadcasts
d) The "BCC" field can be used to hide a recipient while sharing an internal document
Answer: c
10. Replace the underlined words in the sentence with a more meaningful word: "Ben
reverted back to the mail saying that the team will work collaboratively together."
a) "Responded back"
b) "Collaborate"
c) "Replied, together"
d) "Said in collaboration"
Answer: c

11. Which of the following factors should be considered while wearing ties?
a) The width of the tie
b) The length of the tie should always reach the belt line
c) The pattern of the tie
d) None of the above
Answer: b
12. While writing a subject line, it should:
a) Draw the attention of the reader
b) Deliver the crux of the email
c) Surprise the reader
d) Have at least 10 words
Answer: a and b
13. Roslyn would like to create a good impression at a business conference. Select the
common courtesies that apply.
a) Dress appropriately
 b) Respect time and agenda
c) Engage in polite conversation
d) All of the above
Answer: d
14. Which statements are true regarding 'customer' and 'client'?
a) A customer buys products or services, while a client seeks professional services
b) Clients usually receive personalized attention
c) Both are essential to business operations
d) All options are correct
Answer: d
15. Jalaja wore a saree to work, opting for an ethnic look with bold accessories and flowers
in her hair, though her makeup was minimal. Which of the following statements are
correct?
a) She should have avoided a saree, as it is not formal wear
b) She should have toned down the accessories for a professional setting
c) The attire is perfect for a business meeting
d) Sarees are always professional wear
Answer: a
16. How can one develop assertiveness?
a) By showing empathy
b) By showing sympathy
c) By ensuring others agree with your points
d) By being open to feedback
e) By accepting everyone's views
f) By respecting everyone's views
Answer: a, d, and f
17. What is true about being agile?
a) Agile teams can never fail
b) Agile is driven by action
c) Agile teams do not experiment
d) Agile teams do not believe in rationalism
Answer: b
18. The elevators are always crowded at ABC facility. What rules of elevator etiquette should
be followed?
a) Enter the elevator as soon as it opens
b) Always allow people inside the elevator to disembark before entering
c) Stand near the door and block access
d) Avoid making eye contact with others
Answer: b
19. While working, you realize certain queries need clarification with the client. Upon
checking Instant Messenger, you find the client’s status as "available." What should you
do?
a) Send the query immediately without confirming availability
b) Check if the client is free to chat, and proceed if they confirm availability
c) Wait for a more appropriate time
 d) Ask another team member to contact the client
Answer: b
20. Which statement is more polite and respectful to a native English speaker?
a) My wife and I attended the wedding
b) Me and my wife attended the wedding
c) Myself and my wife attended the wedding
d) I along with my wife attended the wedding
Answer: a
21. What are the main features offered in the mail application apart from email?
a) Schedule meetings and appointments
b) Invite stakeholders for a meeting
c) Accept or decline invitations
d) Set reminders to attend meetings
Answer: a, b, c, and d
22. Which is not a part of the prewriting process?
a) Proofreading
b) Planning
c) Researching
d) Brainstorming
Answer: a
23. You meet your colleague in a shopping mall. Choose the best response.
a) Ignore them as you are outside of work
b) Say hi and continue with your day
c) Say, "Hi, how is your day?" Exchange pleasantries and close the conversation
d) Engage in a lengthy conversation
Answer: c
24. We can share funny videos with:
a) Everyone in the company
b) Only close friends
c) It is best to refrain from sending videos unrelated to work
d) The project manager
Answer: c
25. Replace the underlined phrase with a simpler word: "The memo is not effective by virtue
of the fact that it is lengthy."
a) Since
b) Because
c) Due to
d) In light of
Answer: b

26. How do you ask your supervisor for a promotion in an assertive tone?
a) "I think I deserve a promotion; please consider me for it."
b) "I would like you to consider my name for promotion as I believe I have taken on
many new responsibilities lately."
c) "I want a promotion because I have been here long enough."
 d) "You should promote me due to my experience."
Answer: b
27. Daniel is planning on restructuring his team to make it more diverse. What are the
possible challenges he will face in the process?
a) Communication barriers
b) Conflict due to differences in work culture
c) Resistance to change
d) All of the above
Answer: d
28. Customer experience is the internal and subjective response customers have to any direct
or indirect contact with a company.
a) True
b) False
Answer: a
29. Jaya and Amitabh conversation: Identify the communication styles used.
a) Aishwarya: Passive-aggressive
b) Jaya: Aggressive
c) Amitabh: Assertive
d) All of the above
Answer: d
30. Choose the correct options for a good email:
a) Should never overcommunicate
b) Should contain emotions
c) Should be properly spaced and arranged
d) Should be polite in tone
Answer: a, c, and d
31. Which of the following is true regarding the flow of communication?
a) Upward flow of communication is from manager to subordinate
b) Downward flow of communication is from supervisor to subordinate
c) Horizontal flow is for feedback
d) Communication flow is random
Answer: b
32. Select the effective statement.
a) Team members utilized the TCS Inhouse project management tools efficiently.
b) We kind of used the TCS tools, I think.
c) TCS tools are used in many projects worldwide.
d) TCS tools may or may not help in project management.
Answer: a
33. When communicating with vendors, which of the following statements is true?
a) Verbal communication is enough for records
b) We need to document every message between the vendor and TCS
c) Use only informal language
d) Documentation is not required
Answer: b
34. Select the appropriate statement while transferring a call.
a) "Hold on, I’ll transfer you now."
 b) "Hello, Mr. Daniel. Let’s get this problem resolved for you. I’m going to transfer you
to our specialist who is the best-suited person to answer your question."
c) "Wait a minute, I'll get someone else."
d) "This is not my responsibility."
Answer: b
35. Chris stayed at the Ritz Carlton hotel in Amelia Island. Select the features that make it a
memorable experience:
a) Exceptional service
b) Unique location
c) Personalized care
d) Expensive rates
e) Memorable ambiance (may or may not be applicable)
Answer: a, b, c, e