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Smpsvccu 009-v2013-QCCI

Service Culture (Negros Oriental State University)

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Service Culture
Taking Charge of your Learning &
Development during your
Professional Life
Session 9

Exclusive property of BPAP. This material or any portions thereof may not be copied, reproduced or distributed
in any manner and for any purpose without the prior written approval of BPAP.

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Overview

Purpose In this training, you will learn what Learning and Development is all about
and how it can help you in sustaining a successful professional career in the
IT-BPM industry. Moreover, this module will provide ways by which you
can take charge of your own learning and development.

Participants The participants of this module are students in the collegiate level.

Learning Goals By the end of this session, students should be able to:
and Objectives  Define Learning and Development
 Explain the importance of professional learning and development
 Identify the different ways to have a sustainable professional
career

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Time-based Agenda

Topic Subtopic Duration

Introduction 5 mins.
Importance of Learning and 40 mins.
Development
Group Activity
Ways to Have a Sustainable 30 mins.
Professional Career
Overview
Acquire a Mentor
Have a Role Model
Study
Goal Setting
Professional Acquaintances
Volunteer
Summary 75 mins.

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Glossary

Learning
The act or process of growing or causing something to grow, become larger or more
advanced, .The act of process of creating something over a period of time

Ethical
Conforming to accepted standards of conduct <ethical behavior, following accepted
rules of behavior; or morally right and good

Mission
Pre established and often self-imposed objective or purpose <statement of the
company's mission>

Goal
Something that you are trying to do or achieve
Task
A piece of work that has been given to someone; a job for someone to do

Values
Usefulness or importance

Hone
To sharpen or smooth with a whetstone

Mentoring

Someone who teaches or gives help and advice to a less experienced and often
younger person

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Introduction

Duration: 5 minutes
Presentation SMPSVCCU009
Student Workbook: NA

Slide 2

Define and/or give their understanding of the phrase

Learning and Development.

Learning refers to acquiring new or modifying existing knowledge,

behaviors, skills, values, or preferences and may involve processing
different types of information. Learning does not happen in a blink of an
eye - you need to nurture it. Time and effort are two vital factors you need
to learn effectively.

On the other hand, Development is a process of honing and improving a

particular learning such as a behavior, skill, and/or a value.

Slide 3

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Importance of Learning and Development

Duration: 40 minutes
Presentation: SMPSVCCU009
Student Guide: NA

Slide 4

Why is Learning and Development important? Your learning in college

serves as your ticket as you enter a new chapter in your life. Learning does
not stop in school – learning is a continuous process that you should not
set a deadline on. It continues as you enter the IT-BPM industry.

Slide 5

There would be an instance in your professional career when you will

face a challenging situation. Do not get discouraged when this happens.
STOP and THINK to be able to carry out the proper action. Always
consider the challenging situation and/or failure as a learning opportunity,
and make necessary actions to turn this into SUCCESS. This is where
learning and development enter the limelight.

SEGUE: To further understand the importance of Learning and

Development, let’s have an activity!

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Slide 6

ACTIVITY:

1. Create a groups in 10 members

2. PROVIDE a marker and flip-chart to each group.
3. ASK each group to assign one presenter to discuss their answers in
the activity.
4. ASK the group to write as many answers as they can in their flip-
chart to the question “Why is Learning and Development
important in one’s professional career?”
5. ASK the group to post their flip-chart on the whiteboard.
6. ASK the first group to present. After each presentation, review and
validate their answers.
7. PROCEED to the next step and repeat Step 6 until all groups are
done.

Synthesize points from each presentation.

Time allotment for activity:

1. Intro of activity and instructions – 2 mins

2. Group preparation – 10 mins
3. Group presentation – 20 mins (@ 5 mins/group)
4. Activity processing – 3 mins

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Slide 7

NOTE: Collate all the answers from the groups and write them on this page
of this module for reference and sharing.

Ways to Have a Sustainable Professional Career

Duration: 30 minutes
Presentation: SMPSVCCU009
Student Workbook: NA

Slide 8

Keep in mind that the greatest asset of a company is its People. The people
and/or employees working in an organization are considered the greatest
asset because they make things happen – they are the ones who face and
satisfy the customers and clients in an organization.

When you start your career in the IT-BPM industry, it is imperative to

come up with ways to have a sustainable professional career, even if

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your company does not have its own formal learning and development
program. This means that you are the one in-charge of your own growth
and success.

Slide 9

The ways to have a sustaining professional career.

Slide 10

A mentor is different from a role model. A mentor is someone who knows

you, your strengths and your weaknesses. A company usually has a
mentoring program that is made available to employees. And at times, in a
team, a mentor is assigned responsibility for the growth of the team
members. If this opportunity is available, go ahead and take advantage of
it.

That when looking for a mentor, make sure he is of a higher level and
works in the same field. The work experience of such a mentor is valuable.

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Slide 11

A role model is a person you would want to emulate in terms of career

and/or lifestyle. In this industry, having a role model has been proven
effective as it helps the employee succeed in his chosen career.

Though it is encouraged to emulate a person professionally, it is also

recommended that you maintain your individuality.

Even your role models have role models. That is how important it is in
helping shape your professional career.

Slide 12

Learning does not have to happen inside the classroom. Knowledge is no

longer confined to books and does not have to always come from the
professor. There are universities and colleges nowadays that offer distance
or online learning programs. These are programs you can take from the
convenience of your own home. There are also various websites, blogs and
videos available online that can provide valuable information for you to
learn. All you need to do is access the web.

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Slide 13

As a professional, there are online courses you can enroll in, useful web
sites that provide material you can print and read for later use. It is more
convenient nowadays to do a self-paced study and, most of the time, it is
done online.

You are responsible for your own learning and development. Although I
most companies, your career path can be mapped out at the onset, there
are times when it depends on how you see yourself as a contributor in the
organization. Sometimes you may be given a responsibility that you
initially feel you are not that prepared for. But you will need to step up
and do the best you can through study.

Transition Before proceeding to the next topic, ask the participants if they
have any questions – entertain questions and park those that you cannot
answer. Make sure to get back to them with an answer the next day.

Slide 14

Another way to have a sustainable professional career is by goal setting.

Goal setting allows an individual to achieve a desired target in a span of
time. Short and long-term goals can be used to categorize your targets.

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Goal Setting is used in the industry to keep the employee motivated, for
the employee to have a sense of fulfillment particularly if the goals set
are met or even exceeded.

Goals are set for an employee as a means to determine what is expected of

him and how these expectations are being met.

Slide 15

How do you know you’re setting the right goals? Your goals must be
S.M.A.R.T.

Specific - Be clear and unambiguous when setting your goal. Don’t leave
room for guessing.
Measurable – Set a goal that allows you to measure that it is being
achieved.
Attainable – Ask yourself, “Is this realistic and attainable?”
Relevant – Create a goal with importance and meaning. Make sure the
effort is worth it to you.
Time-bound – Commit to a deadline. Open-ended goals tend to be
forgotten

An example of a personal SMART goal:

To lose 10 pounds in 6 months.

It is specific. It didn’t simply say, “Lose weight.”

It is measurable. You’ll know how much weight you’re expected to lose
and you can measure it within the period. It is attainable. It is relevant to
you. And it is time-bound – in 6 months.

Can you list down your personal SMART Goals?

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Slide 16

“Facebook” (www.facebook.com)
is now a fad and being used not only as a Social Networking web site, but
also as a means for others to establish their professional network with
business, individuals, and non-profit organizations, to name a few.

Slide 17

Why is it recommended to establish different networks particularly those

that are related to your field?

1. It will allow you to exchange ideas with these groups and, at the
same time, provide you the opportunity for growth. Some
professional groups conduct free seminars; if you are a member of
the group, you may even avail of discounts for their services. These
are just some of the benefits of establishing a professional
network/ acquaintances. In short you gain access to industry best
practices.
2. Avenue for skill set enhancement
3. Increased career and business opportunities
4. Lasting friendships

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Slide 18

Lastly, participate and volunteer when you can. Volunteering for a work-
related activity allows you to market your skills and be exposed to different
aspects of your profession.

Whenever you have free time and you feel that you are capable skill-wise
and will benefit from volunteering, by all means go ahead and participate.

Summary
Duration: 5 minutes
Presentation: SMPSVCCU009
Student Workbook: NA

Slide 19

REVIEW the learning objectives.

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Service Culture Session 9

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