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    Check-Out Procedure

    Uploaded by

    pridebiznotelsasangir

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd

    Check-Out Procedure

    Uploaded by

    pridebiznotelsasangir
    20 views1 page

    Original Title

    Check-out Procedure

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    © © All Rights Reserved

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    Download as docx, pdf, or txt
    20 views1 page

    Check-Out Procedure

    Uploaded by

    pridebiznotelsasangir

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
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    Check - out Procedure

     Performing the check-out procedure within 3 minutes.


     Associate checks all folios for the due out rooms for the day at the beginning of the shift. Checks
    cashiering comments and profile notes, runs discounts if not given, settles city ledger, settles
    travel agent or 3rd party bills.
     Registration cards and supporting are kept ready for guest verification.
     Send a pre-checkout message to housekeeping when a baggage down request is received from
    the guest. In the event of no such call being received, a pre-checkout message is sent and
    section holder informed when the guest approaches the front desk for fulfilling departure
    formalities.
     HK to inform FO of all missing/damaged items.
     HK simultaneously enters details in the Missing & Breakage register.
     H K need to inform the FO in case any guest lost & found items.
     Guest is acknowledged when he approaches the desk.
     Name and room number is taken and reconfirmed with the PMS (IDS).
     Guest is reconfirmed if baggage has been brought down and safe checked before leaving the
    room.
     Guest is requested for room key.
     Feedback is taken and acknowledged. Feedback is immediately escalated if needing attention.
     Verification folio is presented to the guest for acknowledgement and signature.
     If guest is fine with the charges, method of payment reconfirmed.
     Payment secured and settled in case of cash payment -- Cash is collected, counted before the
    guest leave and posted in the correct settlement code.
     Tax invoice is printed and guest requested to acknowledge and sign.

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