Ever-ready

infrastructure
Getting from cost burden to
cost savings and thriving in the
Cloud Continuum

From insights to action, the path to extraordinary value starts here.

 IT’s staggering
evolution is a
double-edged
sword.
Enterprise technology continues to advance at
an accelerated pace. As the saying goes,
“the more advanced technology gets, the
quicker it becomes more advanced.” 1 From
multi-cloud and hybrid cloud to AI and ML to
edge computing, these advances have unlocked
an enormous number of new opportunities
for generating business value and yielding
significant cost benefits, if used correctly.

The catch? They’ve also left IT departments

severely pressed to keep up—let alone get
ahead of the technology curve.

Ever-ready infrastructure 2
 That matters because enterprise IT infrastructure is
the backbone of today’s digital business. It provides
the compute, network, workplace and data platform
capabilities needed to empower the users and run
the applications that run the business. It provides
the foundation on which exceptional experiences
for consumers and employees can be built. Yet this
technical landscape is changing rapidly. Complexity
is on the rise. Digital talent is scarce. Infrastructure
is becoming code and cloud is evolving into a
continuum of technologies. At the same time, a
rapidly changing business landscape is demanding
ever faster transformation timelines.

Ever-ready infrastructure 3
 The combined effect?

1. IT departments are struggling to keep up 2. Mounting technology and talent debt leads to spiraling costs.
There’s huge pressure on IT to support an increasingly demanding Think about all the technology accumulated over the last 20 to 30 years,
and complex set of requirements with legacy technology and and all the skillsets that go with it. These once-pivotal capabilities have
skills—while doing so at a lower base cost—some of which simply become increasingly burdensome and costly to maintain, creating
can’t be met with existing infrastructure environments. growing technology debt and talent debt. In fact, according to recent
Accenture research, “infrastructure as a bottleneck” was the top barrier
Meanwhile, all this acceleration has also radically changed the to achieving cost-savings through cloud.2
way IT and infrastructure are actually delivered and operated.
The shift to as-a-service and infrastructure-as-code offers the The infrastructure workforce that was originally hired for their expertise
promise of more efficient, capable operations but has left in traditional data centers, mainframes, networks and service desk
many organizations with a massive technology-related headache.
operations now find themselves displaced by cloud, AI, automation, site
reliability engineering and edge computing.3 Without proper investment
and support to reskill, even such highly capable individuals struggle to
stay ahead of the mounting digital skills needed to work in a modern
infrastructure organization. This is reinforced by the fact that 36% of
companies identify the lack of cloud skills as a top barrier to achieving
expected cloud outcomes.

It’s no surprise, then, that many organizations feel daunted by the

prospect of unwinding their businesses from legacy infrastructure
and commercial commitments (see inset). In fact, it may explain why
only 12% of companies say they’re currently reinventing their business
with cloud.4
Ever-ready infrastructure 4
 Why infrastructure evolution is a hard problem: Five common barriers

01 02 03 04 05
Traditional Owning Software licenses Talent debt Mainframe
data centers hardware assets legacy platforms
The purchase, maintenance Purchases made with Many organizations spend With the explosion of digital Mainframe platforms still
and management of data three-to-five year 35 to 55 percent of their IT technologies, many are operate some organizations’
centers is an expensive, depreciation cycles or budgets on software. And struggling to fill knowledge most critical business
long-term commitment that contractual leases lock up some of this software is likely gaps on their current applications—adding to
can block potential savings. budget that could be used redundant, especially where teams. Companies must their accelerating technical
to move further into the the organization is siloed or continuously upskill and debt. Mainframes are
cloud and take advantage lacks governance. rotate their talent to stay expensive to maintain and
of more flexible pricing. relevant and competitive. become ever-more difficult
to modernize for the cloud.

Ever-ready infrastructure 5
How to solve
infrastructure’s
Gordian Knot
 Traditional approaches to infrastructure are limiting So, what does a modern infrastructure look like?
companies’ ability to adapt, innovate and compete. It’s one that:
And the longer the delay, the bigger the burden.
Organizations that fail to transform risk a slow • Is consumable, automated and ready to support
death of rising costs and eroding competitiveness, DevOps.
perpetually lagging the advances of others. A new
• Is architected for placement of workloads and,
way forward is needed. That means companies
increasingly, data into a “landing zone” best suited to
need to stop spending so much to keep the lights
its needs—whether that’s public cloud, private cloud,
on and dragging on opportunities to modernize.
legacy data centers or edge.

What’s needed instead is an efficient infrastructure • Is supported by an enterprise network that is

focused on continuous innovation, automation and seamlessly integrated, secure and software-driven
optimization; an infrastructure that enhances rather (i.e., infrastructure-as-code).
than diminishes competitive advantage. And this
requires companies to evolve how they architect, • Addresses the human, physical and digital aspects
develop and operate their infrastructure—including of the workplace, reducing friction and getting new
compute, network, workplace and data platforms insights to workers at the right time, in the right way,
(figure 1). in the right place, via the right device.

• Includes the ability to manage the estate and

optimize costs across existing capabilities,
technologies and services.

Ever-ready infrastructure 7
 Figure 1:
A framework for a new modern infrastructure.

Stabilize Optimize Transform Manage Innovate

Run Existing Infra Run Evolved Infra

Drive Sustainability

Full-Stack Engineering
New Infrastructure Landscape

Continuum Control Plane Business

Automate Decouple
Hybrid
Existing (Edge, Public, Private, Mainframe, Legacy) Application
Landscape
Infrastructure Upskill Migrate
Network
Landscape
Consolidate Modernize Database

Digital Workplace Customer

Experiences
Service Integration and Management

Security

Ever-ready infrastructure 8
How to
modernize your
infrastructure
and cut costs
 Ever-ready infrastructure needs a solid and
stable footing on which to build. That’s true
Accenture uses a • Stabilize. Introduce automation to increase
quality, reduce costs and build the foundation
whether your goal is unlocking new business stabilize-optimize- for a multi-speed operating model capable of
value and innovation today or preparing supporting a hybrid landscape.
the organization to advance in the Cloud transform approach
Continuum tomorrow. Either way, enterprises • Optimize. Free-up funding, people and clear a
need to evolve away from a capital-intensive,
to modernizing path to full-stack innovation. Begin continually
hardware-oriented infrastructure discipline to
one that is software-defined and intelligent.
infrastructure that re-engineering the infrastructure landscape to
align with strategic business goals.
These changes are enabled by new operating also helps companies
models, new skills and new ways of working all • Transform. Continue re-engineering the
optimized for cloud. It’s also critical to have a save on costs. infrastructure landscape while introducing
way of orchestrating it all to lower baseline costs new Cloud Continuum capabilities to
and optimize returns. By first stabilizing and optimizing the accelerate value and unlock innovation.
infrastructure landscape, we achieve predictable
The key to success? Understanding that every and optimized costs across the entire enterprise.
organization has a different starting point on this This creates the foundation for further value
journey—and different challenges to navigate. realization in the transformation stage. The
For some, it may be people and asset issues. best part? The timing of each step is flexible.
For others, software licensing, mainframe and So, a business can realize the benefits of
data center issues. Each organization needs to stabilizing and optimizing today, then kickstart a
identify its own barriers—and chart its own path transformation at the time of its choosing.
to innovation and value.

Ever-ready infrastructure 10
 A stabilized environment is one that operates without wider variety of opportunities—helping enable greater
critical system “fire drills.” This is now table stakes, whether innovation, agility and alignment to strategic business
or not the organization plans to transform further. In fact, for initiatives with lower risk.
some companies, just stabilizing and automating operations
consumes so much attention and resources that little is left The good news? It doesn’t have to happen all at once.
to focus on transformation. As one executive described Each step forward toward transformation unlocks more of
it, “We don’t have enough people to do the regular work, the innovative power of infrastructure.
let alone dedicate them to a transformation.” At this stage,
we focus on “no regrets” foundational skilling (see below). Consider a global aerospace and defence company
Stabilizing the environment results in a more efficient, that needed to consolidate more than 50 data centers,
automated, resilient and sustainable estate, replacing obsolete and fragmented infrastructure to lay
which experiences fewer resource-draining incidents. the foundation for a modern software-defined estate.
This included implementing disaster recovery and
An optimized environment is about getting maximum high-availability procedures while optimizing local site
horsepower out of your IT estate and people to support the hosting proximity services and reinforcing high security
business. This means better leveraging existing capacity and standards. These efforts have resulted in a standardized,
capability and reducing the cost of operations. It also means flexible and secure infrastructure that has reduced
being able to re-engineer the infrastructure landscape as new cost and risk—setting the groundwork for future
business requirements emerge. An optimized environment transformation initiatives.
also accelerates time-to-market, reduces business risk and
further supports sustainability while freeing funds to pursue
other value-generating activities.

Then, when the business is ready to focus on tomorrow,

this stabilized and optimized environment will provide the
foundation for a transformation. This step expands your
footprint in the Cloud Continuum, seamlessly leveraging
more advanced technologies and capabilities to exploit a

Ever-ready infrastructure 11
Take the first
step towards
cost-saving
transformation
 Once, the focus of enterprise cloud technology Even companies that don’t choose to expand into the
was all about the public cloud. But as cloud Cloud Continuum must manage their infrastructure
technologies and cloud operating models have and people in a cloud-like way. Otherwise,
matured, so have enterprise strategies. Today, performance will suffer, cost will continue to rise and
cloud value comes from leveraging a continuum the ability to innovate will be limited.
of capabilities—one that spans everything
from multiple public clouds to on-device edge For those that do choose to exploit the transformative
computing. opportunities offered by the Cloud Continuum, their
landscape must be engineered to support it.
This Cloud Continuum does not have a single
technology model, a single location model,
or a single ownership model. Those who There is no one-size-
can harness the Continuum are using the
cloud not just as a single, static destination,
fits-all approach, but a
but as a future operating model. They do few core elements need
this by dynamically balancing public, private,
hybrid, co-location, multi-cloud and edge to be in place if you’re
with advanced practices to support the ever-
changing needs of the business. By choosing
to succeed in tapping
the right destination for each use-case instead into the value of the
of defaulting to putting everything in one cloud,
companies are optimizing costs and generating Continuum.
more value.

Ever-ready infrastructure 13
 Migrating your people to the cloud. According to our research, cloud leaders who transformed their people along
with their technology achieved 60% higher ROI on cloud investments than those who focused solely on the technology.
However, not all people-change programs drive the same amount of value. There are three “no-regrets” people moves for
the infrastructure workforce that have the biggest impact on value at any stage of your journey:

01 02 03
Alignment Ability Adoption

Redefine the operating model for Reskill infrastructure talent in cloud Support infrastructure workers to
cloud or cloud-like operations, across multiple disciplines including embrace new ways of working,
enabling seamless collaboration X-as-a-Service, infrastructure-as- including SRE, CI/CD, product
between IT and the business, code, software-defined networks, management, FinOps, full-stack
between engineering and security, continuous integration and accountability and DevSecOps
operations, between technology development (CI/CD), finance for by setting clear expectations,
and finance, and between human pay-as-you-go services, as well as adjusting performance metrics,
and AI/machine intelligence. self-healing and other advanced and creating incentives to align
technologies. with new objectives.

Ever-ready infrastructure 14
 Finding the right landing zone in a new For example, machine learning or analytics-heavy use cases will often land in the public cloud where the most mature
hybrid/multi-cloud world. A landing zone is and high-performing data services tend to be found. On the other hand, industrial applications requiring exceptionally
a client-specific configuration within a cloud, low latency will typically land in a private cloud or data center. Internet of Things use cases, static non-critical legacy
which can be optimized for different purposes, applications, and data subject to storage sovereignty rules may all similarly dictate a non-public cloud landing zone.
like data center costs. In a hybrid/multi-cloud
world, defining the right landing zones will be Accenture’s Seven Rs methodology is our framework for guiding these decisions.
critical to optimizing infrastructure costs.
Figure 2:
Leading organizations recognize that value Hybrid infrastructure landing zones as percentage of share of wallet (illustrative). Value comes from
doesn’t come solely from the infrastructure actively shifting share of wallet in line with business needs and complexity.
itself, but from what it enables for the end-
users of the applications that the infrastructure

share of wallet
supports. For enterprise IT, that means taking
a user-centric, application-centric and data-
Software-as-a-Service
centric approach to infrastructure (figure 2).
That way, an organization can exit the data
center and define the best landing zone for
each application or dataset, considering the MAAG Partner 2
value potential, the cost of migration and the
variable cost of cloud consumption.

MAAG Partner 1

Private Cloud

Legacy
in datacenter (Co-Lo)
time
today end state
Ever-ready infrastructure 15
 Making sure security is baked-in will save costs.
This is too often overlooked, with many assuming
that cloud service providers will manage this
crucial aspect. This is an expensive oversight.
According to ITIC research, the average hourly cost
of downtime due to a data breach now exceeds
$300,000 for 91% of SME and large enterprises.5

An effective cloud security model is a shared,

multi-dimensional, collaborative effort. It is secure
from the start, introduces proactive compliance,
leverages automated and self-healing processes,
and uses accelerators to enable security
capabilities that can be deployed rapidly across
the estate.

Ever-ready infrastructure 16
 Global insurer soars, thanks to cloud
Leading global insurer, QBE, knew that their IT infrastructure was inefficient, and the amount of budget needed to maintain the legacy technology was
increasing every year. They also saw that moving away from on-premise data centers and harnessing the power of public cloud could help them build modern
digital and data capabilities, enhanced by automation, to deliver next-generation employee and customer experiences. Accenture led a complex program to
help QBE modernize its IT applications, infrastructure and technology platforms. We helped them in four key areas:

01 02 03 04
Exiting on-prem Accelerating Reducing Embracing
data centers: cloud adoption: technical debt: automation:
We helped migrate 400 We helped set migration We helped upgrade We recommended and
applications to Microsoft priorities and worked with applications and operating delivered automations
Azure to create a scalable, QBE to develop the right systems, remediating that resulted in tens of
secure and more reliable cloud landing zones. 200 applications and thousands of hours of
technology ecosystem identifying 1,300 servers savings per year.
with enhanced IT process for decommissioning.
automation and security.

By reducing tech debt and building a strong digital core through cloud and
automation, QBE anticipates reducing IT run costs by about US$60 million per
annum, freeing up much-needed budget and resources for innovation. The
transformation also improved QBE’s ability to respond to changing customer needs,
and to deliver new products and services to market more quickly and efficiently.

Ever-ready infrastructure 17
 While a hybrid infrastructure provides the foundation on which to build in the
Cloud Continuum, there are many components that come together to achieve cost
benefits, including risk mitigation. By addressing a handful of additional questions,
you can better understand how to reduce the risk of your transformation efforts.
Three questions to consider right from the start are:

• Can your enterprise network work keep up?

• How does the workplace and workforce need to change?

• How will you engineer and orchestrate an increasingly complex IT estate?

Ever-ready infrastructure 18
 Building a network to meet
your Continuum needs
For years, enterprise networks have Now, with an even greater role to play
been falling behind the curve as in the Continuum, the network has
executives focused on the migration to never been more important to the
cloud. With greater numbers of cloud- future prospects of a business. The
based workloads and ever-increasing good news is networks are becoming
amounts of data flowing throughout far more automated, integrated and
the enterprise, the network can easily software-defined. In particular, Cloud
become a bottleneck, choking system WAN technology is transforming
performance and becoming a source networks into platforms, enabling them
of frustration for every worker. Having to be configured and managed with
your network in “perpetual catchup” greater speed, automation, efficiency
mode can also lead to security holes and and agility.
spiraling costs. In large organizations,
for example, over half of the network Historically, many enterprises have
budget can be spent on bandwidth. been cautious about upgrading their
And with the incessant demand for new networks to Cloud-WAN. But leading
cloud services, those bandwidth needs organizations recognize the technology
can grow 30 percent each year, further is now mature and the organizational
escalating those costs. agility it brings is critical for success in
the Cloud Continuum.

Ever-ready infrastructure 19
 And by deploying methodologies such as “zero trust”
(where all connections are treated as potentially hostile
and require authentication everywhere), these leaders
have resolved many of their previous security concerns.

With 5G also poised to enable radically enhanced cellular

connectivity and private network capability over the next
few years, enterprises will have a range of modern and agile
options as they rethink their networks. And as organizations
adapt to the post-COVID “everywhere, anywhere” workplace
model, this agility is going to be more and more essential to
protecting both productivity and profits.

Ever-ready infrastructure 20
 Creating a workplace
to thrive in the Continuum
Enterprise infrastructure has implications to augment their own decision-making,
for all dimensions of the new hybrid automate their own processes or solve
workplace—the human, the physical and their own business problems with data.
the digital. A modern infrastructure can
breed new efficiencies in today’s hybrid Others are adopting a “process
workplace while enabling intelligent improvement as a service” model
decision-making and cost benefits. through a centralized hub or external
The objective is to use huge growth in provider to cultivate productivity and
compute power and data volume to efficiency through reusable solutions.
reduce friction in the workplace and For example, Microsoft Avanade’s
deliver time and cost-saving insights. productivity studio provides a cadre of
specialized process improvement talent
Leading organizations are already taking who help create new solutions to specific
automation to the masses and giving business problems, which can then be
more levers of control to the individual spun off and reused elsewhere.
to boost productivity and reduce churn.
Some are implementing low-code/no- Leading organizations are also rethinking
code platforms that enable employees and integrating digital processes to

Ever-ready infrastructure 21
 improve efficiency. Even today, workers are dealing with fragmented environments,
with dozens of siloed solutions used for daily activities. Companies are starting to
build more intelligently designed systems that give workers access to the tools
they need through a primary environment (e.g., Microsoft teams or other enterprise
workspaces). This can help streamline costs associated with applications that run
day-to-day workstreams and processes.

Workplaces themselves are being transformed through Cloud Continuum

connectivity. Some companies are creating digital twins of their physical
environments, giving them a real-time view of how the workplace is being used,
not only in offices but for all front-line workers. The insights generated can have
significant cost-saving implications, not only for the efficient use of physical
infrastructure and employee talent, but also for other activities such as capacity
planning, energy consumption and the enforcement of COVID protocols.

The Continuum can also be used to authenticate and empower individuals in

a range of new ways, from smartphone-enabled access to physical and digital
spaces, to augmented reality experiences for remote workers, to integrated digital
workspaces that give employees everything they need to do their job, at their
fingertips, in a single environment.

Ever-ready infrastructure 22
 Harmonizing the
IT estate across
the Continuum
The Cloud Continuum calls for a radical rethink of
both the management platform and the operating
model. Sticking with traditional ways of working—
typically highly manual, reactive, and error prone with
lack of awareness of the cloud costs—is a recipe for
chaos and broken business cases.

It’s why many have looked to bring stability and

control to their IT environments by implementing
cloud management platforms. These integrated
products help organizations enforce stricter security
and compliance and increase transparency across
the full range of infrastructure components.
Crucially, they also enhance spend control by
enabling FinOps operating models that bring
greater financial transparency and accountability to
individual cloud infrastructure decisions.

Ever-ready infrastructure 23
 FinOps: The Key to Maximizing Your Cloud Infrastructure Investment
As companies move towards a cloud infrastructure, they are struggling to control their cloud expenditures and achieve the desired return on their investments.
In fact, recent research showed that cost savings was the most unrealized cloud outcome, with only 39% fully achieving their expected value in that area.

Common problems that lead to cloud Why is this important? Because cloud is fundamentally
overspend can include: different from how on-premises technology
infrastructure is managed. Unlike the traditional capital-
• Complex pricing and billing expenditure model—buying your assets, typically
with three- or five-year depreciation and amortization
• Lack of accountability
cycles—a FinOps model transitions the organization to a
• Lack of transparency new mindset around real-time operational expenditure
based on by-the-second consumption.
• Sporadic and partial optimization

• Reviewing supplier costs in isolation Cloud FinOps offers more than just direct cost
reductions; it’s also about streamlining IT infrastructure
and operations to enable an organization to develop
That’s where Cloud FinOps comes in: and release products more quickly—and drive new and
Cloud FinOps is all about bringing greater greater revenue sources. As an emerging industry-wide
financial accountability to managing the variable standard, FinOps can help organizations get the most
spend model of cloud, enabling distributed value from their cloud investments.
teams to make business trade-offs between
speed, cost and quality. It’s about developing the
maturity surrounding the management and cost
optimization of cloud spend to establish and enable
effective, real-time control.

Ever-ready infrastructure 24
 As the concept of cloud expands, Accenture believes enterprises
should go beyond traditional cloud management to using
a Continuum Control Plane (see inset). With a Continuum
Control Plane, an organization can extend its strategy beyond
a pure technology focus to encompass the entire complexity Continuum Control Plane:
of the enterprise. That includes the processes for building and
consuming Cloud Continuum capabilities, as well as the skills
bringing harmony to
and capabilities of the people that use them. With a Continuum the continuum
Control Plane orchestrating across the whole of the infrastructure
landscape, organizations can unlock new agile operating models A Continuum Control Plane is a holistic approach to instilling transparency,
that accelerate concept-to-cash cycles and enable new and better orchestrating change, driving innovation and delivering higher and more
experiences for customers as well as employees. cost-effective IT performance. It’s a centralized command center for operating
in the Cloud Continuum—managing the estate from public to edge and
everything in between, including private, hybrid, multi-cloud infrastructure,
In short, a Continuum Control Plane applications, data, network, people, and processes.

provides the best of both worlds: The Continuum Control Plane performs an orchestration role, bringing
harmony to the complexity that hybrid IT can create. It is differentiated by
the financial stability that’s essential its extensive use of automation and self-service, radically simplifying how
organizations build, manage and consume services across the full range of
to controlling costs and the business infrastructure and Cloud Continuum capabilities.
agility that’s critical for future
growth and innovation.

Ever-ready infrastructure 25
 Build ever-ready
infrastructure for today—
and get ready to unleash your
competitiveness tomorrow
The Cloud Continuum is the natural evolution of enterprise IT. It enables companies to reimagine and reinvent
their business through continuous innovation, powered by various types of cloud capabilities.

But it’s hard to move forward when you’re spending so much just keeping the lights on. That’s why building
a modern infrastructure—supported by a Continuum Control Plane—is essential. A modern infrastructure
provides the foundation for an efficient, flexible business today and the launchpad for tomorrow’s innovation.

When an organization is ready to realize the next-level cloud value on offer, it will need to rethink its approach
to technology infrastructure, networks, cost governance, people and workplaces. That’s no easy thing to
do. But those who can find the right balance will realize the cost-saving benefits promised by cloud, while
unlocking new levels of competitiveness and a new wave of innovation opportunities.

It’s an exciting future for enterprises. And it all rests on having a stable and optimized infrastructure
foundation. That’s why the enterprise IT focus is clear—creating ever-ready infrastructure for today,
while planning for a new tomorrow in the Cloud Continuum.

Ever-ready infrastructure 26
 About the authors

Philippe Chauffard Ricky Santos Yaarit Silverstone

Global Lead, Infrastructure Engineering, Global Lead, Technology Portfolio Global Strategy Lead,
Cloud First Delivery Management Talent & Organization/Human Potential

Philippe has extensive cloud and infrastructure Ricky has extensive experience across IT Yaarit partners with CEOs and the entire
experience, ranging from strategy to infrastructure including cloud services, C-suite to enable transformation and deliver
transformation, migration and operations. operations, network, global compliance sustainable capabilities and growth.
monitoring and risk management.

Ever-ready infrastructure 27
 References
1 https://www.social4retail.com/how-technology-has-evolved-over-the-last-5-years.html

2 Accenture, “The race to the cloud: Reaching the inflection point to long-sought value,” 2023, https://www.accenture.com/us-en/insights/cloud/cloud-outcomes-perspective

3 Accenture, “Investing in cloud workforce transformations,” 2021, https://www.accenture.com/ma-en/insights/consulting/cloud-workforce

4 Accenture Research – from forthcoming Industry Cloud research

5 ITIC, “Security, Data Breaches Top Cause Of Downtime In 2022,” 2022, https://itic-corp.com/security-data-breaches-top-cause-of-downtime-in-2022/

Ever-ready infrastructure 28
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