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ServiceNow Instance Architecture 2

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Alaina Shah
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0% found this document useful (0 votes)
151 views1 page

ServiceNow Instance Architecture 2

Uploaded by

Alaina Shah
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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INSTANCE-LAYER

string instanceType multiple_instances

string purpose

consists_of

MODULE-LAYER

string moduleName

string functionality

includes utilizes

includes

DATABASE-LAYER

ITSM ITOM string databaseComponent

string description

tracks connects_with_CMDB
maps_services
scans_network categorizes_CIs
identifies_problems

CMDB
DISCOVERY
INCIDENT-MANAGEMENT string CI_categorization
PROBLEM-MANAGEMENT CHANGE-MANAGEMENT string network_scanning SERVICE-MAPPING
string integration_with_user_portal string application_relationships
string problem_identification string impact_analysis string device_identification string CMDB_mapping
string notification_system string business_service_relationships
string data_recording
string hardware_relationships

contains

TABLE

string tableName

string keyAttributes

relates_to

CI

string type

string relationships

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