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NATIONAL
SENIOR CERTIFICATE

GRADE 11

NOVEMBER 2023

BUSINESS STUDIES P2
(DEAF)

MARKS: 150

TIME: 2 hours

This question paper has 10 pages.

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INSTRUCTIONS AND INFORMATION

Read the instructions. Answer the questions.

1. This question paper has THREE sections and TWO main topics.

SECTION A: COMPULSORY
SECTION B: THREE questions
Answer any TWO questions.
SECTION C: TWO questions
Answer any ONE question.

2. Read instructions. Do what is asked.

We ONLY mark the first TWO questions you answered in SECTION B.

We ONLY mark the FIRST question you answered in SECTION C.

3. Give the answers the same numbers as the questions.

You get NO marks for answers that are numbered incorrectly.

4. Answer in full sentences. We will tell you if it is different.

5. The mark allocation at each question will tell you how much and what you must
write.

6. The table shows the marks and time for each question.

TIME
SECTION QUESTION MARKS
(minutes)
A: Objective-type questions
1 30 20
COMPULSORY

B: THREE direct/indirect-type 2 40
questions 3 40 70
CHOICE:
Answer any TWO. 4 40

C: TWO essay-type questions

5 40
CHOICE: 30
Answer any ONE. 6 40
TOTAL 150 120

7. Answer EACH question on a NEW page, e.g. QUESTION 1 – new page,

QUESTION 2 – new page.

8. Use a non-programmable calculator.

9. Write neatly.
Your work must be easy to read.

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STUDIES P2 (DEAF) exam papers 3

SECTION A (COMPULSORY)

QUESTION 1

1.1 Choose the answer.

Write the letter (A–D) next to the question numbers (1.1.1 to 1.1.5) in the
ANSWER BOOK.
Example: 1.1.6 D.

1.1.1 A/An ... is a person who starts and manages his/her own business.

A venture capitalist
B executive manager
C entrepreneur
D director

1.1.2 Prince and Queen Attorneys are jointly and severally liable for the
debts of the business. This form of ownership is known as a …

A public company.
B partnership.
C non-profit company.
D private company.

1.1.3 A/An … plan is a written document which gives a

comprehensive(complete) overview of a proposed business.

A equity
B action
C five-year
D business

1.1.4 Businesses use … thinking when applying old thinking patterns to

new situations.

A routine
B creative
C divergent
D critical

1.1.5 Muzi Enterprise did not declare all their income to the South African
Revenue Service.
This is an example of a … decision.

A good
B moral
C bad
D right
(5 x 2) (10)

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1.2 Choose the answer.

Write the letter (A–D) next to the question numbers (1.1.1 to 1.1.5) in the
ANSWER BOOK.
Example: 1.1.6 D.

retrenchment; problem-solving; Iine graph; limited liability;

bar graph; communication; unlimited liability; decision-making;
ethics; affirmative action

1.2.1 Konga Traders (Pty) Ltd will only lose the amount of money invested
in the business. This refers to …

1.2.2 Thando Enterprises used a series of vertical rectangles, known as a

… to display a set of sales figures.

1.2.3 The process of finding solutions to difficult issues, refers to …

1.2.4 The code of … outlines the mission and values of the business or
organisation.

1.2.5 Perfect Consultants terminates all employment contracts of its

employees for operational reasons. This is known as …
(5 x 2) (10)

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1.3 Choose a description from COLUMN B that matches a term in COLUMN A.

Write the letter (A–J) next to the question numbers (1.3.1 to 1.3.5) in the
ANSWER BOOK, for example 1.3.6 K.

COLUMN A COLUMN B
1.3.1 Royalties A document serves as a constitution of a
business

1.3.2 Timelines B obtained(found) through creative thinking

1.3.3 Memorandum of C businesses are able to trade nationally

Incorporation

1.3.4 Globalisation D payments made to the franchisor based

on the turnover of the business

1.3.5 Conventional solution E planning tool that indicates dates and

sequence

F payment made to the property owner for

the use of an asset

G document by which company is known

by registration and name

H Obtained(gotten) through logical,

analytical problem-solving methods

I planning tool that can be used to turn an

idea into an action plan

J businesses are able to trade in different

countries
(5 x 2) (10)

TOTAL SECTION A: 30

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SECTION B
Answer ANY TWO questions.

NOTE: Write the QUESTION NUMBER of each question you choose.

Write the answer to EACH question on a NEW page,
e.g. QUESTION 2 on a NEW page, QUESTION 3 on a NEW page.

QUESTION 2: BUSINESS VENTURES

2.1 Give any THREE aspects that must be considered when initiating(starting) a
business. (3)

2.2 Explain strategies that businesses can use to ensure that they remain
profitable and sustainable. (4)

2.3 Read the text. Answer the questions.

MUZI PROPERTIES (MP)

Muzi Properties is a real estate(property) business.
MP buys farms and allows the user to utilise the property with regular
payment according to their contract.
Recently, MP also bought an existing butchery.

2.3.1 Identify the business avenue applied by MP.

Say if your answer is correct. Quote from the text. (3)

2.3.2 Explain the reason why entrepreneurs may decide to purchase(buy)

an existing business. (4)

2.4 Explain the procedure for the formation of companies. (6)

2.5 Read the text. Answer the question.

RADI DAIRY FARM (RDF)

Radi Dairy Farm will be doing the following activities when setting up their
business during December.
Mzala will purchase(buy) the milking cows in the first week.
During the second and third week, Kenny will be setting up the milking
machines.

2.5.1 Draw up a Gantt chart using the information given in the scenario.

Draw the table in your ANSWER BOOK. Answer QUESTION 2.5.1 in

the table.

PERSON
ACTIVITIES WEEKS RESPONSIBLE
WEEK 1 WEEK 2 WEEK 3

(6)
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2.6 Explain any TWO factors that influence the choice of funding. (6)

2.7 Tell how the presenter must prepare the following visual aids:

2.7.1 Slides (4)

2.7.2 Handouts (4)

[40]

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QUESTION 3: BUSINESS ROLES

3.1 Give THREE theories of ethics that are applicable to the workplace. (3)
3.2 Explain the principles of professionalism. (6)
3.3 Read the text. Answer the question.

UMBANE TECHNOLOGIES (UT)

Umbane Technologies is a business which provides electricity.
They are in the process of building a nuclear power station at the Jeffrey’s
Bay coastline.
They considered all the supporting and opposing ideas for this
development.
UT decided to invite experts to help them deal with their challenges.

3.3.1 Identify TWO problem-solving techniques used by UT.

Say if your answer is correct. Quote from the text.
Draw the table in your ANSWER BOOK. Answer QUESTION 3.3.1
in the table.

PROBLEM-SOLVING MOTIVATIONS
TECHNIQUES
1.
2. (6)

3.4 Explain the advantages of creative thinking in the workplace. (4)

3.5 Discuss the following major changes that people and businesses deal with:

3.5.1 Unemployment (4)

3.5.2 Affirmative action (4)

3.6 Read the text. Answer the question.

KING FROZEN FOODS (KFF)

King Frozen Foods has encountered(come upon) a severe challenge of stage

eight load shedding.
Heavy rain also damaged their storeroom.
The employees of KFF also often disagree with one another.
The management of KFF needs to find ways to deal with all their crises.

3.6.1 Quote THREE examples of crises from the text. (3)

3.6.2 Explain ways in which businesses can deal with crises in the
workplace. (4)
3.7 Advise businesses.
Tell them ways in which professional, responsible, ethical and effective
business practice should be conducted(directed). (6)
[40]

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QUESTION 4: MISCELLANEOUS TOPICS

BUSINESS VENTURES

4.1 Name any TWO project planning steps. (2)

4.2 Give the qualities of an entrepreneur. (4)

4.3 Read the text. Answer the question.

KUNGAWO GLASS LTD (KGL)

Kungawo Glass Ltd specialises in the manufacturing of glass.

KGL issued(distributed) a document inviting the public to buy shares.

4.3.1 Give the document that is issued(distributed) by KGL in the text. (2)

4.3.2 Explain the aspects that must be included in the document stated
in QUESTION 4.3.1. (4)

4.4 Explain the reasons why businesses need funding. (4)

4.5 Discuss the advantages of outsourcing. (4)

BUSINESS ROLES

4.6 Explain the benefits of ethical business ventures. (4)

4.7 Explain the advantage of working with others to solve problems. (6)

4.8 Read the text. Answer the question.

WATER PURIFICATION (WP)

Sizwe is an employee at Water Purification.

He has a heavy workload and works long hours.
Sizwe struggles to manage the stress at work.

4.8.1 Give TWO causes of stress experienced by Sizwe in the text. (2)

4.8.2 Give ways employees can manage stress in the workplace. (4)

4.9 Advise businesses.

Tell them ways in which businesses can create an environment that
stimulates creative thinking. (4)
[40]

TOTAL SECTION B: 80

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SECTION C

Answer ANY ONE question.

NOTE: Write the QUESTION NUMBER of the chosen question.

The answer must start on a NEW page.

QUESTION 5: BUSINESS VENTURES (PRESENTATION)

A well-planned presentation with current and reliable information is vital(important)

to stakeholders.
The success of a presentation depends on the preparation of the presentation.
Business reports must be put in writing and presenters must be able to handle
feedback in a non-aggressive and professional manner.

Presentation of business information

Write an essay.
Write about:

• Explain the importance of presenting business information.

• Explain the factors that the presenter must consider when preparing a
presentation.
• Explain the steps in report writing.
• Tell businesses on how to handle feedback after a presentation in a non-
aggressive and professional manner.
[40]

QUESTION 6: BUSINESS ROLES (TEAM DYNAMICS AND CONFLICT

MANAGEMENT)

Businesses employ people from diverse(various) background which may

sometimes lead to conflict.
It is important for the business to go through the stages of team development in
order to reach a common goal.
Businesses use workplace forums to resolve their differences before it leads to
more serious problems.

Team dynamics and conflict management

Write an essay.
Write about:

• Explain the importance of team work.

• Explain the causes of conflict in businesses.
• Discuss FOUR stages of team development.
• Tell businesses about the functions of workplace forums.
[40]

TOTAL SECTION C: 40
GRAND TOTAL: 150

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