Golf R 2023 Owners Manual
Golf R 2023 Owners Manual
Golf R 2023 Owners Manual
Vehicle information
Engine code
Transmission code
Paint number
Notes
Delivery inspection was performed on: Date of delivery/first approval (whichever occurs first):
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Fig. 1
Volkswagen AG works constantly to improve all of its products. Due to ongoing vehicle development, changes in design, equipment, and technology are possible at
any time. The information regarding equipment, appearance, performance, dimensions, weights, fuel consumption, standards, and functions of the vehicle is the
information that was available at the time of the editorial deadline for this manual. Some of the equipment and functions may not be available until later or may be
available only in certain countries. Contact your local authorized Volkswagen dealer or authorized Volkswagen Service Facility for more information.
The vehicle shown may be equipped with optional equipment for an additional price and is only offered in certain markets. An authorized Volkswagen dealer can
inform you about differences in your particular country. Subject to change. No legal obligations or commitments may be derived from the information, illustrations,
and descriptions in this manual.
No reprint, reproduction, or translation of this Manual is permitted, even in excerpts, without the express written consent of Volkswagen AG.
Volkswagen AG expressly reserves all rights under applicable copyright law. Subject to change.
© 2022 Volkswagen AG
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We thank you for buying a Volkswagen vehicle
This Volkswagen vehicle is equipped with advanced technology incorporating a number of convenience features for you to enjoy in your daily driving.
Please carefully read and follow the information in this Owner's Manual. It will help you to become more familiar with your vehicle and to be able to
recognize and avoid hazardous situations for you and others.
If you have questions about your vehicle or if you believe that the manual is not complete, please contact your authorized Volkswagen dealer or your authorized
Volkswagen Service Facility. Authorized Volkswagen dealers and authorized Volkswagen Service Facilities always welcome your questions, suggestions, and
constructive criticism.
We hope you enjoy driving your vehicle and we wish you safe and pleasant motoring.
WARNING
Follow the important safety instructions about using child restraint systems in the front passenger seat ⇒ Introduction
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About this Owner's Manual
This Owner's Manual is valid for all models and versions of your Volkswagen model and model year. The Owner's Manual describes all equipment and models
without indicating special equipment or model versions. This may include descriptions of equipment that your vehicle may not have or that may only be available in
some countries.
You can find details of your actual vehicle equipment in your sales documentation or by contacting an authorized Volkswagen dealer or authorized Volkswagen
Service Facility. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
All information in this Owner's Manual was correct at the time of printing. Due to continuous vehicle development, there may be differences between your vehicle
and the information in this Owner's Manual. No legal commitment can be derived from the information, illustrations, or descriptions in this manual.
Due to legal and technical requirements, the vehicle may be provided with different Owner's Manual variants depending on the country.
The printed Owner's Manual describes the range of functions of the vehicle at the time of release. Additions and amendments to the Owner's Manual may also be
added in the form of supplements.
An alphabetically ordered keyword index as well as a list of abbreviations that explains technical abbreviations and designations are included to assist with
orientation and understanding of the printed manual.
Make sure that the printed documents are in the vehicle if you wish to sell or lend the car. Volkswagen also recommends resetting the Infotainment system to its
factory settings in order to delete all personal data.
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Explanations
Brief definitions are placed in front of some sections in a different color to summarize the topic in question. Detailed information about the systems and equipment
along with their properties, conditions, and system limitations is included in the associated sections.
The following section explains phrasings and terms found in the Owner's Manual to help understanding.
Directions
Directions (left, right, front, back) are in reference to the driving direction unless noted otherwise.
The display in miles instead of kilometers or mph instead of km/h is determined by the versions of the instrument cluster and Infotainment system that are installed,
which varies depending on the country where the vehicle is sold.
Illustrations
Illustrations are only for orientation and are simply used to provide a visual display of descriptions and instructions. The illustrations may differ from your vehicle.
This Owner's Manual was created for left-hand drive vehicles. For vehicles with right-hand drive steering , controls are sometimes arranged differently from what is
shown in the illustrations or described in the text.
Form of address
To improve readability, plural pronouns are used here to refer to a singular subject of any gender. This applies to all genders equally. The use of abbreviations are
for editorial purposes and do not contain any evaluation.
Authorized Volkswagen dealer or authorized Volkswagen Service Facility Authorized Volkswagen dealer or authorized Volkswagen Service Facility refers to
workshops with instructed or trained personnel that specialize in servicing passenger vehicles. A qualified professional can be an authorized
Volkswagen dealer or authorized Volkswagen Service Facility or an independent workshop.
Authorized Volkswagen dealer or authorized Volkswagen Service Facility Authorized Volkswagen dealer or authorized Volkswagen Service Facility refers to
workshops that have a contractual relationship with Volkswagen. This contractual relationship means that they have access to more information as well
as a direct line of communication to the manufacturer.
Contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility In some situations, it is necessary for you to drive your vehicle to an
authorized Volkswagen dealer or authorized Volkswagen Service Facility so that it can be checked.
Contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility for assistance If it is no longer possible to continue driving your
vehicle, it is necessary to have it checked directly where it is by a professional. A decision regarding whether the vehicle can continue to be driven
following inspection or whether it needs to be towed must then be made depending on the circumstances.
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Explanation of symbols
Indicates a reference to a section within a chapter containing important information and safety warnings that should always be
heeded.
This symbol indicates situations where the vehicle must be stopped as quickly as possible.
The symbol means “Trademark” and indicates a recognized but not (yet) officially registered trademark. However, the absence of this
TM
symbol does not constitute a waiver of any rights associated with intellectual property.
This symbol indicates a registered trademark. However, the absence of this symbol does not constitute a waiver of any rights associated
with intellectual property.
⇒
Symbols of this type refer to warnings in the same section or on the specified page, pointing out possible risks that can cause accidents
⇒
and personal injuries and how to help prevent them.
⇒
⇒ Cross-reference to a warning of potential property damage, in the same section or on the specified page.
DANGER
DANGER indicates a hazardous situation which, if not avoided, will result in death or serious injury.
WARNING
WARNING indicates a hazardous situation which, if not avoided, could result in death or serious injury.
CAUTION
CAUTION indicates a hazardous situation which, if not avoided, could result in minor or moderate injury.
NOTICE
NOTICE is used to address practices not related to physical injury, but related to damage to the vehicle.
Texts with this symbol contain information about the environment and how you can help to protect it.
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Vehicle overviews
View from the front
Behind the Volkswagen emblem: radar sensor for assistance systems ⇒ Exterior care and cleaning
Opening lever for the hood ⇒ Opening and closing the hood
Windshield:
With camera for assistance systems in the interior rearview mirror area ⇒ Exterior care and cleaning
With rain/light sensor in the interior rearview mirror area ⇒ Rain/light sensor, ⇒ Exterior care and cleaning
Rear view
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Fig. 3 Rear vehicle overview.
Rear window:
Parking systems camera area ⇒ Rear View Camera , ⇒ Exterior care and cleaning
Behind the bumper: radar sensor for assistance systems ⇒ Exterior care and cleaning
with Lane Change System (Side Assist) display ⇒ Lane Change System
Driver door
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Fig. 4 Driver door: Controls.
Door handle
Central locking button to lock and unlock the vehicle ⇒ Central locking button
Buttons for operating the power windows ⇒ Opening and closing the windows
Button for deactivating the power window buttons in the rear doors ⇒ Opening and closing the windows
Storage compartment
Driver side
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Fig. 5 Driver’s side overview.
Control panel:
For window heating and ventilation ⇒ Rear window defroster, ⇒ Air distribution and blower speed
Turn signal and high beam lever ⇒ Switching the turn signals on and off , ⇒ Switching the high beam headlights on and off
With switch and buttons for driver assistance systems ⇒ Driver assistance systems
For voice operation activation (may not function depending on the equipment) ⇒ Voice control
In order to switch between the current and previous menus ⇒ Operating the Volkswagen Digital Cockpit
Horn
With buttons for menu operation ⇒ Operating the Volkswagen Digital Cockpit
Controls:
For setting the temperature of the air conditioning system ⇒ Heating and air conditioning system
Controls:
For the air conditioning system ⇒ Heating and air conditioning system
Controls:
Fig. 6 Overview of the lower section of the center console in vehicles with a DSG automated transmission.
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Fig. 7 Overview of the lower section of the center console for vehicles with manual transmission.
Button to start and stop the engine (Keyless Start) ⇒ Starter button
USB sockets with charge function for external device rechargeable batteries (depending on the vehicle equipment) ⇒ Wired and wireless connections,
⇒ Charging Options for Mobile Devices
Storage compartment with function for wireless charging according to QI standard ⇒ Charging Options for Mobile Devices
Lever or knob:
Parking lock P in vehicles with DSG ® automated transmission ⇒ Automatic transmission: Selecting a position
Passenger’s side
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Fig. 8 Passenger's side: instrument panel overview
Installation location of the front passenger’s airbag in the instrument panel ⇒ Airbag system
Buttons for Emergency Call, Information Call and Roadside Assistance Call ⇒ Information Call,
Roadside Assistance Call and Emergency Call Service.
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Driver information
Symbols in the instrument cluster
The warning and indicator lights can turn on individually or in combination with each other and indicate warnings, malfunctions and certain functions. Some warning
and indicator lights come on when you switch the ignition on and must turn off after some time.
Indicator lights that turn on in the light switch are described in the “Lights” chapter ⇒ Switching the lights on and off .
WARNING
Failure to respond to illuminated warning lights and messages may result in a vehicle breakdown, accidents and serious injuries or death.
Fasten safety belt ⇒ Fasten seat belts reminder and seat belt safety indicator
Holding force of the electronic parking brake too low ⇒ The holding force is too low for the current situation
Engine oil level too low ⇒ Engine oil level very low
Engine oil pressure too low ⇒ Engine oil pressure too low
Engine control malfunction ⇒ Engine control malfunction, ⇒ The engine no longer starts automatically
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Take over the steering immediately ⇒ Take over the steering immediately
Central warning light ⇒ Priority 2 warning message , ⇒ The brake is too hot
Airbag or safety belt pretensioner system deactivated with diagnostic equipment ⇒ Airbag system or safety belt pretensioners
Airbag system or safety belt pretensioner malfunction ⇒ Airbag system or safety belt pretensioners malfunction
Front passenger's front airbag deactivated ⇒ Front passenger's front airbag switched off
Flashes: Electronic Stability Control (ESC) or Anti-slip regulation (ASR) in operation ⇒ Electronic Stability Control (ESC)
Engine oil level too low ⇒ Engine oil level too low
Engine oil level too high ⇒ Engine oil level too high
Semi-automated driving assistance (Travel Assist) not available ⇒ Travel Assist is not available or is not functioning as expected
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Rain/light sensor malfunction ⇒ Rain/light sensor malfunction , ⇒ Rain/light sensor malfunction
Washer fluid level too low ⇒ Washer fluid level too low
Tire pressure monitoring system malfunction ⇒ Tire Pressure Monitoring System malfunction
Autonomous Emergency Braking (Front Assist) not available ⇒ Autonomous Emergency Braking
Autonomous Emergency Braking (Front Assist) switched off ⇒ Using Front Assist
Lane Keeping System (Lane Assist) not available ⇒ Lane Assist not available
Semi-automatic vehicle control in a medical emergency (Emergency Assist) is functioning ⇒ Driving with Emergency Assist
Particulate filter clogged with soot ⇒ Particulate filter clogged with soot
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Turn signals ⇒ Turn signal indicator light
Adaptive Cruise Control (ACC) regulates, no vehicle driving ahead is detected ⇒ Switching ACC on and off
Adaptive Cruise Control (ACC) regulates, vehicle driving ahead is detected ⇒ Switching ACC on and off
High beams or headlight flasher ⇒ Switching the high beam headlights on and off
Outside temperature is below +39 °F (+4 °C) ⇒ Volkswagen Digital Cockpit information displays
Semi-automated driving assistance (Travel Assist) active, Adaptive Cruise Control active, adaptive lane guidance inactive ⇒
Introduction
Autonomous Emergency Braking (Front Assist) starts ⇒ Autonomous Emergency Braking starts
Mobile phone connected via Bluetooth® ⇒ Volkswagen Digital Cockpit information displays
Mobile phone battery charge level ⇒ Volkswagen Digital Cockpit information displays
Note about information in the Owner's Manual ⇒ Note about information in the Owner's Manual
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Warning and information texts
The status of some functions inside the vehicle and vehicle components are checked when the ignition is switched on or while driving. Malfunctions are indicated by
red and yellow warning symbols in the instrument cluster display and may also be signaled audibly in some cases. The appearance of texts and symbols may vary
depending on the instrument cluster version.
Any malfunctions currently occurring can also be manually called up. To do this, open the Vehicle status or Vehicle menu ⇒ Vehicle settings menu.
The red central warning light flashes or comes on, in some cases together with warning tones or additional symbols. Do not continue driving! There is a hazard.
Check the malfunction. Contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility immediately for assistance.
The yellow central warning light flashes or comes on, in some cases together with warning tones or additional symbols. Malfunctions or insufficient operating fluids
can cause vehicle damage and vehicle malfunctions. Check the malfunction as soon as possible. Immediately contact an authorized Volkswagen dealer or
authorized Volkswagen Service Facility to have the system checked. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized
Volkswagen Service Facility.
You can find more information about the existing warning message in the Owner's Manual.
Informational text
If there are multiple warning messages, the symbols will appear consecutively for several seconds. The symbols will appear until the malfunction is corrected.
If warning messages about malfunctions appear when the ignition is switched on, settings or information displays may not appear as described. If the
malfunction persists, contact a suitably qualified professional. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen
Service Facility.
In addition, the following functions, among others, are available depending on the equipment:
Display messages.
Content can be individually adapted and settings can be changed in the menus.
WARNING
Operating the Volkswagen Digital Cockpit and Infotainment system can distract you from traffic. If the driver is distracted while driving, accidents and serious or
fatal injuries can occur.
Only adjust any settings in the instrument cluster or Infotainment system when the vehicle is stationary.
WARNING
If there is a serious fault in the instrument cluster, the display may be turned off. The warning light may also come on here. No further warnings can be
displayed. This may result in vehicle breakdowns while driving, accidents and serious or fatal injuries.
See an authorized Volkswagen dealer or authorized Volkswagen Service Facility for assistance.
After starting the engine when the 12 V vehicle battery is severely drained or when it has been replaced or jump-started, the system settings, e.g. personal
convenience settings and programming, and user profiles may be changed or erased. Check and correct the settings after the 12 V vehicle battery is sufficiently
recharged.
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Digital Instrument cluster
Overview of Volkswagen Digital Cockpit
The Digital Cockpit is a digital instrument cluster with a high-resolution TFT color display. By selecting different secondary displays, other displays can be shown in
addition to the standard dials, such as the tachometer. The term “Volkswagen Digital Cockpit” is also used to refer to the digital instrument cluster in the following.
Secondary displays.
Secondary displays.
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Fig. 10 Right side of the multi-function steering wheel: Operating the Volkswagen Digital Cockpit (variant 1).
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Fig. 11 Right side of the multi-function steering wheel: Operating the Volkswagen Digital Cockpit (variant 2).
Menus cannot be accessed when a priority 1 warning message is displayed → page , Warning and information texts. You can confirm and hide some messages
using the button on the multi-function steering wheel fig. 10, fig. 11.
Summary Before starting and after switching off the engine: Display with information about the vehicle status, e.g. total mileage.
Special Depending on vehicle equipment, it may be possible to display alternative displays here, e.g. sport displays.
2. Select the preferred secondary display using the and arrow buttons.
You can configure the secondary displays to select which secondary displays are available in the secondary display area:
1. Select the right or left secondary display area using the or buttons.
2. Use the arrow buttons and to navigate to and select the Settings menu.
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A check mark indicates that the respective secondary display is activated.
Depending on the vehicle equipment, the digital instrument cluster may display a detailed navigation map.
The size of the navigation map can be adjusted continuously. To select the desired map size, proceed as follows:
2. Press the or arrow buttons on the multi-function steering wheel to zoom in or out.
3. Press and hold the button on the multi-function steering wheel to show or hide the secondary displays.
If warning messages about malfunctions appear when the ignition is switched on, settings or information displays may not appear as described. If the
malfunction persists, contact a suitably qualified professional. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen
Service Facility.
WARNING
Operating the instrument cluster and the Infotainment system can distract from traffic. If the driver is distracted while driving, accidents and serious or fatal
injuries can occur.
Only adjust any settings in the instrument cluster or Infotainment system when the vehicle is stationary.
Depending on the vehicle equipment: Status display for Active Cylinder Management (ACT ) ⇒ Eco tips.
Fuel-efficient driving .
When outside temperatures are colder than approximately +4 °C (+39 °F), a snowflake symbol also appears on the outside temperature display . This symbol
remains on until the outside temperature rises above +6 °C (+43 °F).
In the following situations, the temperature displayed may be higher than the actual outside temperature due to heat radiating from the engine:
The measurement range is from -45 °C (-49 °F) to +76 °C (+169 °F)
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WARNING
Roads may be icy at low outside temperatures, even above the freezing point. On icy roads, there is an increased risk of accident. This could result in serious or
fatal injuries.
If the symbol appears in the instrument cluster display, drive with particular care.
Always adapt your speed and driving style to the visibility, weather, road and traffic conditions.
Gear recommendation
A recommendation to select a fuel-saving gear may be displayed while driving ⇒ Gear recommendation.
If, after unlocking the vehicle and while driving, any doors and/or the hood or trunk lid are open, this is displayed in the Volkswagen Digital Cockpit and an audible
signal may also sound.
If the set maximum speed is exceeded, this will be shown in the digital instrument cluster.
Settings for the speed warning can be adjusted in the vehicle settings in the Infotainment system ⇒ Vehicle settings menu.
This indicator appears after the engine has been switched off, if the radiator fan continues to run.
Engine code
1. Open the service menu ⇒ Service menu.
Fuel-efficient driving
If the vehicle is driving in a fuel-efficient manner, this will be indicated while driving .
The selector lever position and, depending on the driving mode, the gear that is engaged, are shown on the selector lever and in the digital instrument cluster. The
gear shift pattern is displayed when the brake or the selector lever in the instrument cluster is actuated ⇒ Automatic transmission: Selecting a position .
Operating temperatures.
Compass display.
Charge pressure.
Output.
Torque splitter.
Navigation information.
Phone information.
Destination information.
Operating temperatures
Depending on the vehicle equipment, the following operating temperatures may be displayed:
Engine oil.
Engine coolant.
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Transmission.
Compass display
If the Compass secondary display is activated, the direction in which you are currently driving is shown as a blue arrow with a depiction of the vehicle and a
compass.
Torque splitter
In the Torque splitter secondary display, the current torque for each wheel is displayed.
Navigation information
When route guidance is activated, the Navigation instruction auxiliary display shows the direction of travel as an arrow.
The submenu lists your home address and a list of your most recent destinations. Route guidance can be started with the button ⇒ Navigation.
Phone
If the Phone secondary display is activated and a cell phone is connected via Bluetooth, the Bluetooth symbol will be displayed in the Volkswagen Digital Cockpit
display. The symbol also indicates the charge level of the mobile device.
In the submenu, a list of the most recent phone calls is shown and you have the option to call the displayed contacts back.
Destination information
When route guidance is activated, the Destination information secondary display shows the predicted journey time and distance from the destination in km or miles.
Some displays in the Volkswagen Digital Cockpit may be hidden due to events that occur suddenly, e.g. incoming phone calls.
Depending on the equipment, some settings and displays may also appear in the Infotainment system.
Tachometer
The start of the red area on the tachometer indicates the maximum permissible engine speed for all gears when the engine is run in and at operating temperature.
Before reaching the red area, shift to the next highest gear, select the selector lever position D/S or take your foot off the accelerator pedal.
NOTICE
A heavy engine load, especially when the engine is cold, can lead to engine damage.
Avoid high engine speeds, full acceleration and heavy engine loads when the engine is cold.
To prevent engine damage, the tachometer indicator may only be in the red area of the scale briefly.
Fuel gauge
Digital fuel gauge
WARNING
If the fuel level is too low, this can result in an irregular fuel supply and “sputtering” or stalling of the engine, particularly when going uphill or downhill. This can
cause breakdowns in road traffic, accidents and serious or fatal injuries. The steering, all driver assistance systems and braking assistance systems will not
work if the engine cuts out due to fuel shortage or irregular fuel supply.
Always refill the fuel tank once it reaches a fill level of 1/4.
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NOTICE
Irregular fuel supply can result in misfiring and unburnt fuel entering the exhaust system.
The small arrow next to the fuel pump symbol on the fuel gauge indicates which side of the vehicle the fuel filler flap is on.
Troubleshooting
Fuel tank almost empty
The yellow indicator light turns on. The reserve supply (red marking ) is being used.
If the warning light flashes, the coolant temperature is too high or the coolant level is too low ⇒ Troubleshooting.
Fig. 13 In the driver's field of vision: sample indicators on the head-up display.
The head-up display (HUD) fig. 13 can be switched on and off using the vehicle settings in the Infotainment system.
Height adjustment
To individually adapt the angle of view, set the head-up display in the corresponding menu on the instrument cluster or in the vehicle settings of the Infotainment
system:
2. Set your preferred position and inclination of the head-up display with the function keys or the buttons on the multi-function steering wheel.
The rotation can also be adjusted in the vehicle settings of the Infotainment system.
Additional settings for the head-up display can be adjusted in the Vehicle menu in the Infotainment system.
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The following setting options are available:
Setting the display brightness and the color scheme of the head-up display.
Selection of the display contents for the head-up display, e.g. driver assist system or Infotainment system displays.
The brightness of the display reduces automatically as the ambient brightness decreases. The basic brightness is set together with the instrument illumination
⇒ Instrument and switch illumination.
The optimal readability of the head-up display depends on the position of the seat and the height adjustment of the head-up display.
Depending on the vehicle equipment, various driving data can be displayed. The displayed driving data is dependent on the current driving style, the vehicle status,
e.g. particle filter regeneration, and the current driving situation, e.g. city traffic. The driving data is determined as an average value over sections of different
distances and the currently displayed value may therefore differ from the actual average value.
2. Select the corresponding driving data menu in the configuration menu with the and arrow buttons.
3. In the submenu, select Reset data and confirm by pressing the button.
If you would like to know how many kilometers are driven in the course of a day, reset the Long-term memory before you start driving and read it again at the
end of the day.
WARNING
If the driver is distracted while driving, accidents and serious injuries can occur. Operating the instrument cluster and the Infotainment system can distract from
traffic.
Only adjust any settings in the instrument cluster or Infotainment system when the vehicle is stationary.
Service
Service menu
Depending on the equipment, settings can be applied in the service menu.
2. Press and hold the or button on the multi-function steering wheel for approximately six seconds.
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1. Select Service menu.
Engine code
1. Select Engine code menu.
Service appointments at Volkswagen are divided into oil change services and inspections. The service interval display informs the driver about the next service
appointment which includes an engine oil change and about the next inspection.
The service intervals are specified for vehicles with the fixed oil change service interval.
Intervals are determined individually on vehicles with the flexible oil change service interval. Oil change services only need to be performed if the vehicle requires it.
The specific operating conditions and the personal driving style are also taken into consideration. The service early warning message is first displayed 30 days prior
to the calculated oil change service due date. The displayed remaining distance to be traveled is always rounded to 100 km (miles) and the remaining time is
rounded to whole days.
Service notification
If an oil change service or an inspection service is due in the near future, a service notification will be displayed when the ignition is switched on.
The specified mileage or time is the distance or time until the next service can be completed.
Service event
When an oil change service or an inspection service is due, a chime will sound when switching on the ignition and you can then see a wrench symbol for a few
seconds in the instrument cluster display together with one of the following displays:
Inspection now!
When the ignition is on, the engine is off, and the vehicle is stationary, the current service due date can be viewed at any time:
2. Select the Status menu item and tap the Service function key to display the service information.
The service due date can also be checked via the service menu ⇒ Service menu.
If the service interval display was not reset after the oil change service or inspection service, the display can be reset as follows:
The service interval display can only be reset through the service menu ⇒ Service menu.
Do not reset the service interval display between service intervals or incorrect information will be displayed.
If the oil change service interval was manually reset, the service interval display then also switches to a fixed service interval, even on vehicles with the flexible oil
change service interval.
The service message disappears automatically after a few seconds when the engine is running or when the button on the multi-function steering wheel
is pressed.
If the 12 V vehicle battery in a vehicle with the flexible service interval has been disconnected for an extended period, the time for the next oil change service
cannot be calculated. Therefore, the service interval displays may show incorrect calculations. If this is the case, follow the maximum permissible maintenance
intervals.
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Time and date
Setting the time and date in the Infotainment system
1. Tap the Settings function key ⇒ Vehicle settings menu.
2. Select the Time and date menu item to set the time and date.
Automatic.
Manual.
The time and date are only displayed in the Infotainment system.
Sport displays
Lap timer in the instrument cluster
The lap timer offers the option to
measure and save the individual lap
times on a race course manually in the
vehicle as well as compare these times
to the best times previously recorded.
Depending on the equipment, the lap timer can be displayed in the instrument cluster.
Lap timer.
Statistics.
For example, the following list will show the layout of the menus in the instrument cluster display. The actual scope of the menus and the names of individual menu
items depend on the instrument cluster version and the vehicle electronics.
Since start The time measurement begins when the vehicle begins to drive. If it is already moving, the time measurement starts when the vehicle comes to a
stop in the meantime.
Lap menu:
Stop The active time measurement is paused. The lap is not finished.
Split time A split time is displayed for approximately five seconds. The active time measurement continues to run simultaneously.
New lap The time of the current lap is stopped and a new lap is started. The time for the finished lap is transferred to the statistics.
Cancel lap The time measurement is stopped and discarded. The current lap will not be recorded in the statistics.
End The time measurement is finished. The lap will be recorded in the statistics.
Statistics menu:
The previously driven lap times are displayed in the Statistics menu. If the maximum lap number of 99 laps or the maximum total duration of 99 hours, 59 minutes
and 59 seconds is reached, a new time measurement can be started before the statistics are reset.
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WARNING
If the driver is distracted, accidents and serious injuries can occur. Operating the lap timer can distract you from traffic.
Only adjust lap timer presets and open the statistics when the vehicle is stationary.
Only operate the lap timer while driving if the driving situation is easy to control and monitor.
Exit menu
You can adjust the settings of some
functions in the exit menu before
leaving the vehicle. The exit menu will
be displayed in the Infotainment system
when you switch off the ignition.
The entries shown depend on the vehicle equipment and may only be available under certain conditions. The adjustable functions include, for example:
Hide
The exit menu is automatically hidden when you leave the vehicle. The exit menu will also be hidden after a short time, depending on the vehicle equipment.
Settings
You can adjust the order of the entries shown.
1. Tap .
3. Tap again.
4. Depending on the equipment: Tap the Vehicle menu item and choose between the Interior and Exterior function keys.
5. Open the preferred item from the submenus and set as desired.
Depending on the version, information can be displayed or settings set in the Vehicle settings menu:
Driving Data.
Vehicle status.
After starting the engine when the 12 V vehicle battery is severely drained or has been replaced or jump-started, system settings, e.g. personal convenience
settings and programming, may be adjusted or deleted. Check and correct the settings after the 12 V vehicle battery is sufficiently recharged.
WARNING
If the driver is distracted, accidents and serious injuries can occur. Operating the Infotainment system can distract you from traffic.
Adjust settings in the Infotainment system only when the vehicle is stationary.
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Fig. 14 Driver Alert System symbol on the instrument cluster display.
At the beginning of your journey, the Driver Alert System observes your driving behavior and uses this observation to assess how tired you are. It continually
compares its initial assessment with your current driving behavior. If the system detects that you are tired, it issues an audible warning, as well as visually alerting
you by displaying a symbol and accompanying message on the instrument cluster display fig. 14. The message will remain on the instrument cluster display for
approximately five seconds, and will be repeated once if necessary. The system saves the message that was most recently issued.
When is it active?
Your driving behavior will only be evaluated when you are traveling at speeds of more than approximately 60 km/h (approximately 37 mph), up to approximately
200 km/h (approximately 125 mph).
WARNING
The Driver Alert System is not a replacement for the driver's attention and works only within the system limitations. This means that the Driver Alert System
cannot detect tiredness in the driver in all situations, and may not react, may react late or may react in a way that is undesired. There is a risk of accidents and
serious or fatal injuries.
Always stay attentive and do not rely solely on the system. It is always your responsibility to make sure that you are fit to drive.
On longer journeys, take regular breaks and make sure that you feel adequately rested before setting off again.
Pay attention to indicators in the instrument cluster display and respond to the prompts accordingly.
The Driver Alert System is designed exclusively for driving on highways and good road surfaces.
In the event of a malfunction, have the system checked by suitably qualified professionals. Volkswagen recommends contacting an authorized Volkswagen
dealer or authorized Volkswagen Service Facility.
Winding roads.
Inclement weather.
Construction sites.
Sporty driving.
Momentary dozing:
Please note that the system is not configured to issue an immediate warning in the event that you doze off momentarily.
When you have taken off your safety belt and opened the driver door.
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When the vehicle is stationary for more than approximately 15 minutes.
On long, slow journeys when traveling at less than approximately 60 km/h (approximately 37 mph), the system automatically resets its assessment of how tired you
are. If you then start driving faster, it will start assessing your driving behavior once again.
Hiding a message
You can switch the Driver Alert System on and off using the Assistance menu in the Infotainment system. Upon starting the engine, the Driver Alert System is always
activated ⇒ Vehicle settings menu.
The traffic signs recorded by the Dynamic Road Sign Display are shown in the display of the Volkswagen Digital Cockpit. Depending on the Infotainment system
installed in the vehicle, the road signs may also be displayed there.
Depending on the vehicle equipment, a display may also appear in the head-up display (HUD).
Dynamic Road Sign Display is always active when the ignition is started.
After checking and evaluating the information from the camera, the Infotainment system, and the current vehicle data, the Dynamic Road Sign Display function
displays up to two valid traffic signs and a generic additional sign fig. 15:
1st position: The traffic sign that currently applies is shown on the left side of the display, for example a speed limit of 20 mph (35 km/h).
2nd position: Another road sign can be displayed in the second position, such as a passing restriction.
Additional signs: A recognized additional sign is displayed above the applicable traffic sign. Depending on the system, a generic additional sign is displayed
instead of the actually recognized additional sign. The applicable traffic sign in the display of the instrument cluster is supplemented by the generic
additional sign.
WARNING
The Dynamic Road Sign Display is not a replacement for the driver's attention and works only within the system limitations. Consequently, the Dynamic Road
Sign Display cannot detect all road signs and may not react, or may react with a delay, or may react in a way that is not desired. Driving recommendations and
road signs displayed in the Dynamic Road Sign Display may differ from the actual traffic situation.
Observe the system limitations ⇒ Limits of the Dynamic Road Sign Display .
Always stay attentive and do not rely solely on the system. The driver is always responsible for control of the vehicle.
Traffic signs on the roads and traffic regulations must always take precedence over driving recommendations and displays from the Dynamic Road Sign
Display function.
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Always adapt your speed and driving style to the visibility, weather, road and traffic conditions.
Error messages
No road signs available. The system is in the initialization phase.
Or: the vehicle has not detected any road signs.
Error: Dynamic Road Sign Display. System malfunction. If the malfunction persists, contact a suitably qualified professional. Volkswagen recommends
contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Speed Alert currently not available. The speed alert from the Dynamic Road Sign Display is malfunctioning. If the malfunction persists, contact a suitably
qualified professional. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Dynamic Road Sign Display: Clean windshield! The windshield is dirty in the area around the camera or weather conditions are interfering with the camera
view. Clean the windshield.
Dynamic Road Sign Display is currently limited. Data is not being transmitted by the Infotainment system. Check that valid map data is loaded in the
Infotainment system.
Or: the vehicle is located in an area that is not detected on the map stored in the Infotainment system.
No data available. The Dynamic Road Sign Display function is not supported in the country where the vehicle is currently being operated.
Functional limitations
The Dynamic Road Sign Display is subject to system limitations. The following conditions may cause the Dynamic Road Sign Display function to be limited or to not
operate at all:
High speeds
If road signs are partially or completely covered, for example by trees, snow, dirt, or other vehicles.
If there are variable traffic signs on overhead signs (variable display of road signs with LED s or other lighting).
If there are stickers on vehicles that indicate road signs, such speed limits on commercial vehicles
Speed warning
If the Dynamic Road Sign Display function detects that a valid speed limit is being exceeded, it may warn the driver audibly or visually with a message in the
instrument cluster display.
The speed warning can be set or completely deactivated in the Infotainment system in the Assistance systems menu ⇒ Vehicle settings menu. The speed warning
can be set to a value of 0 km/h (0 mph), 5 km/h (3 mph) or 10 km/h (5 mph) above the maximum permissible speed.
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Safety
General information
Driving preparations and driving safety
Observe the following points before and during every trip, for your own safety and for the safety of your passengers and others on the road ⇒ :
Make sure the vehicle lighting and turn signals are functioning correctly.
Check the tire pressure and fuel level ⇒ Checking the tire pressure , ⇒ Fuel gauge.
Ensure that the windows are clear and provide good visibility ⇒ Exterior care and cleaning.
The air intake for the engine must not be blocked. The engine must not be covered with covers or insulation ⇒ Safety precautions for working in the engine
compartment.
Secure all objects and luggage in the storage compartments and the luggage compartment ⇒ Transporting.
Secure children with child restraint systems that are appropriate for their weight and height ⇒ Transporting children safely.
Adjust the front seats, head restraints, and mirrors according to the size of the occupants ⇒ Seating position, ⇒ Mirrors.
Wear shoes that give your feet good grip for operating the pedals.
The floormat in the driver side footwell must be kept clear from the pedal area and be secured.
Assume the correct seating position before driving and remain that way while driving. This also applies to all passengers ⇒ Seating position.
Fasten the safety belt correctly before you begin driving and keep it fastened while driving. This also applies to all passengers ⇒ Safety belts.
The number of passengers must not exceed the number of seats and safety belts.
Never allow yourself to be distracted from traffic, such as by adjusting settings, by opening menus, by passengers, or by phone calls.
Always adapt your speed and driving style to the current visual, weather, road, and traffic conditions.
Take regular breaks on long trips. You should take a break at least every two hours.
Secure animals in the vehicle restraint systems that are appropriate for their weight and size.
Do technical modifications need to be made to the vehicle before driving in other countries, such as covering or adjusting the headlights?
Are the tools, diagnostic equipment, and replacement parts that are needed for maintenance and repair work available?
Is there an authorized Volkswagen dealer or authorized Volkswagen Service Facility in the country where you will be driving?
Are fluids that meet Volkswagen specifications available in the country where you will be driving ⇒ Operating fluids and operating equipment ?
Will the navigation function in the factory-installed Infotainment system work with the existing navigation data in the country where you will be driving?
Are special tires needed in the country where you will be driving?
Is fuel with sufficient quality available ⇒ Fuel and emissions control system ?
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Vehicle lighting ⇒ Headlights which is necessary for traffic safety:
DANGER
Read and heed the important safety instructions for the front passenger's front airbag ⇒ Safety notes on using child restraints.
WARNING
Alcohol, drugs, medication, and prescription narcotics can considerably impair perception, reaction times, and driving safety, which can result in loss of vehicle
control. This can cause accidents and serious or fatal injuries.
Do not drive under the influence of alcohol, drugs, medication or prescription narcotics.
WARNING
Not paying attention to road traffic can cause accidents and serious or fatal injuries.
Always comply with the applicable driving regulations and speed limits and think ahead while driving.
Take regular breaks on long drives. You should take a break at least every two hours.
NOTICE
Volkswagen is not responsible for damage to the vehicle caused by substandard fuel, insufficient maintenance, or unsuitable replacement parts.
Volkswagen recommends the use of Volkswagen original parts or Volkswagen original accessories, which you can acquire from an authorized
Volkswagen dealer or authorized Volkswagen Service Facility.
Having the vehicle serviced regularly not only maintains the value of the vehicle, but also contributes to operational safety and roadworthiness. Therefore, have
maintenance procedures performed according to Volkswagen instructions. Under extreme operating conditions, some work may need to be performed before the
next service is due. Extreme operating conditions can include frequent stop-and-go driving or driving in areas with a lot of dust in the air. For further information,
contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility. Volkswagen recommends contacting an authorized Volkswagen dealer or
authorized Volkswagen Service Facility.
Seating position
Introduction
Number of seats
The vehicle has a total of five seats: two seats in the front and three seats in the back.
WARNING
Sitting incorrectly in the vehicle can increase the risk of serious or fatal injuries during sudden driving or braking maneuvers, in the event of a collision or
accident, and if the airbags are deployed.
Before the vehicle starts to move, all vehicle occupants must always be in the correct seating position and maintain it while driving. Safety belts must
also be fastened and remain fastened.
The number of persons in the vehicle must not exceed the number of seats with safety belts.
Always secure children in the vehicle with an approved and suitable child restraint system according to the child's body size and weight ⇒ Transporting
children safely and ⇒ Airbag system.
Always keep feet in the footwell while driving. For example, never rest feet on the seat or on the instrument panel and never hold feet out of the window.
Otherwise, if the airbag and the safety belt deploy, they could increase the risk of injury in the event of an accident instead of providing protection.
The following list includes examples of seating positions that could be dangerous for all vehicle occupants.
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The following points always apply when the vehicle is in motion:
Never stand inside the vehicle.
Never lay down in the seats in the vehicle interior or on the rear bench seat.
Never place your feet on the seat cushion or on the seat backrest.
WARNING
Incorrect seating positions in the vehicle increase the risk of serious or fatal injuries in the event of an accident or sudden driving and braking maneuvers,
especially if the airbags are deployed and exert force on a vehicle occupant who is not sitting correctly.
All vehicle occupants must always sit in the correct seating position and have their own safety belts correctly fastened while driving.
Fig. 16 General example: correct distance between the driver and the steering wheel, correct safety belt routing and correct head restraint adjustment.
The correct seating positions for the driver and passengers are specified in the information that follows. The safety belt and airbags only provide the optimum
protection when vehicle occupants are seated in a correct seating position.
If you have a physical impairment that prevents you from sitting correctly on the driver seat with a correctly worn safety belt and reaching the pedals, special
modifications to your vehicle may be necessary. For information on possible changes to your vehicle, contact an authorized Volkswagen dealer or authorized
Volkswagen Service Facility qualified for this. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Alternatively, contact the Volkswagen Customer CARE Center at +00 (1) 800 822 8987.
For your safety and to reduce the risk of injuries in the event of a sudden braking maneuver or accident, Volkswagen recommends the following seating positions:
For shorter individuals, slide the head restraint all the way downward, even if the head is then below the upper edge of the head restraint.
For taller individuals, move the head restraint upward all the way.
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Keep both feet in the footwell while driving.
Adjust the driver seat so that the top point of the steering wheel can be reached.
Position the seat backrest in an upright position, so that your back rests completely on the seat backrest.
Adjust the steering wheel so that the distance between the steering wheel and your chest is at least 25 cm (around 10 inches) fig. 16 and you can hold the
steering wheel firmly at the sides with both hands and your elbows slightly bent.
When adjusted, the steering wheel must always face your chest and not be directed toward your face.
In vehicles with head restraints that can be moved forward or back, position the head restraint so that it is as close as possible to the back of the head.
Always keep both feet in the footwell to keep control of the vehicle at all times.
Position the seat backrest in an upright position, so that your back rests completely on the seat backrest.
Move the front passenger seat back as far as possible so that the airbag can provide optimum protection if it deploys.
Safety belts
Introduction
Check the condition of all of the safety belts regularly. If there is damage to the belt fabric, the belt connections, the automatic safety belt retractor or the buckle,
have the affected safety belt replaced immediately by suitably qualified professionals ⇒ . The authorized Volkswagen dealer or authorized Volkswagen Service
Facility must use the correct parts for the vehicle, equipment and model year. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized
Volkswagen Service Facility.
WARNING
The risk of serious and fatal injuries increases if the safety belts are not worn or are worn incorrectly.
Safety belts are the most effective way to reduce the risk of serious and fatal injuries in a collision. Before every trip, vehicle occupants must therefore
seat themselves correctly, fasten the safety belt that belongs to the seat they are using, and keep it fastened while the vehicle is in motion. This applies to
all passengers and at all times, including during city driving.
Secure children in the vehicle with a child restraint that is appropriate for their weight and height and with the safety belt used correctly ⇒ Transporting
children safely.
Never allow children or infants to ride on anyone's lap and never strap children or infants to another person with the same safety belt.
Only ever insert and latch the buckle tongue in the belt buckle for the corresponding seat. Using a buckle from another seat reduces the protection
provided by the safety belt and can cause serious injuries.
Do not wear extremely bulky, loose clothing in the vehicle, such as a coat over a sports jacket, because this could impair the fit and function of the safety
belt.
WARNING
If the belt webbing or other parts of the safety belts are damaged, the safety belts could tear during a collision or sudden braking maneuver and cause serious or
fatal injuries.
Never damage the safety belts by trapping them or chafing them on sharp edges.
Have damaged safety belts replaced immediately with new safety belts that are approved for the vehicle by Volkswagen. Safety belts that are stretched
during a collision must be replaced by an authorized Volkswagen dealer or authorized Volkswagen Service Facility. Volkswagen recommends contacting
an authorized Volkswagen dealer or authorized Volkswagen Service Facility. It may be necessary to replace them even if there is no visible damage.
Check the safety belts' anchorage points as well.
Never try to repair, modify, or remove the safety belts yourself. Have all repairs to safety belts, safety belt retractors, and buckle components performed
only by an authorized Volkswagen dealer or authorized Volkswagen Service Facility. Volkswagen recommends contacting an authorized Volkswagen
dealer or authorized Volkswagen Service Facility.
The driver or front passenger has not fastened their safety belt. Fasten all safety belts.
When the ignition is switched on, several warning and indicator lamps light up temporarily as a function check. They then turn off after a few seconds.
When the ignition is switched on, the red warning light comes on for six seconds. A chime also sounds for up to six seconds if the driver safety belt is not
fastened. The chime ends when the driver fastens their safety belt. The warning lamps and chime go off when the driver and front passenger have fastened their
safety belts.
If the driver and front passenger do not both fasten their safety belts within 10 seconds after the warning chime has ended and the vehicle is driving at a speed
above approx. 25 km/h (approx. 15 mph), the chime sounds again for approx. 6 seconds, then stops for approx. 24 seconds, and then sounds again for approx. 6
seconds. The same happens if one of the safety belts is released while driving. The red warning light comes on. A warning chime also sounds for up to two
minutes at 24-second intervals. The chime does not sound at speeds below approx. 8 km/h (approx. 5 mph).
When the ignition is switched on, the red warning light comes on until the driver and front passenger have both fastened their safety belts.
WARNING
The risk of serious and fatal injuries increases if the safety belts are not worn or are worn incorrectly.
Fasten the safety belts and use them correctly to ensure that they provide optimum protection.
Checklist
Using safety belts ⇒ :
Always keep foreign objects and fluids far away from the safety belt, the safety belt buckle, and the slot in the safety belt buckle.
Do not pinch or damage the safety belt and/or belt buckle, for example closing it in a door.
Never remove, modify, or repair the safety belt and belt fastening elements.
Always fasten the safety belt correctly before you begin driving and keep it fastened while driving.
If the safety belt is difficult to pull out of the belt guide, the safety belt may have been pulled out too quickly when positioning the belt and may have become twisted
within the side trim panel:
1. Slowly and carefully pull the safety belt out completely by the belt buckle.
2. Untwist any twisted sections of the safety belt and guide the belt back slowly by hand.
If you cannot untwist the safety belt, fasten the safety belt anyway. The twist must not be in a section of the belt that rests directly on the body. Go to an authorized
Volkswagen dealer or authorized Volkswagen Service Facility immediately to have the belt untwisted. Volkswagen recommends contacting an authorized
Volkswagen dealer or authorized Volkswagen Service Facility.
The safety belts on the rear seats and the safety belt on the front passenger seat are lockable and have an emergency locking function. With the locking function,
you can adjust the safety belt so that a child restraint is properly installed ⇒ Securing a child restraint with a safety belt .
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Safety belts may only be locked for certain child restraint systems ⇒ Child restraints – overview .
An activated locking mechanism must be released when a vehicle occupant fastens their safety belt. To release the locking mechanism, push the red button in the
belt buckle and guide the belt back fully by hand.
WARNING
Incorrect handling of the safety belts increases the risk of severe or fatal injuries.
Check the safety belts and associated components regularly to ensure they function correctly.
Never attempt to repair safety belts. Have damaged safety belts replaced.
Never damage the safety belts by trapping them or chafing them on sharp edges.
Always keep the belt buckle and insertion guide for the belt buckle free of foreign objects and fluids.
Fig. 18 Inserting the buckle tongue into the safety belt buckle.
1. Adjust the front seat and head restraint correctly ⇒ Seating position.
2. Have the rear seat backrest locked into place in an upright position ⇒ .
3. Grab the belt and pull it evenly over the chest and pelvis. Do not twist the belt while doing this ⇒ .
4. Insert the buckle tongue securely in the safety belt buckle for that seat fig. 18.
5. Pull on the safety belt to make sure the buckle tongue is latched correctly in the safety belt buckle.
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Fig. 19 Releasing the buckle tongue from the safety belt buckle.
1. Press the red button in the safety belt buckle fig. 19.
2. Guide the belt back by hand so that the belt rolls up easily, the belt does not twist, and the trim panel is not damaged.
WARNING
Incorrect safety belt positioning or unfastening the safety belt while the vehicle is in motion can lead to serious or fatal injuries in the event of an accident or
braking maneuver.
Place the backrest in an upright position and position your safety belt correctly for your size to maximize the protective function of the safety belt.
An incorrect seating position can cause severe or fatal injuries ⇒ Seating position.
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Fig. 20 Correct safety belt positioning and correct head restraint adjustment.
The shoulder belt section of the safety belt must always be positioned over the center of the shoulder and never across the neck, above the arm, under the
arm, or behind the back.
The lap section of the safety belt must always lie across the lap and never over the stomach.
The safety belt must always rest flat and securely on the body. Retighten the belt if necessary.
For pregnant women, the safety belt must rest evenly across the chest and as low and flat as possible on the lap, so that no pressure is applied to the lower
abdomen. This should be done throughout the entire pregnancy fig. 21.
Belt height adjusters for the front seats ⇒ Safety belt height adjuster.
WARNING
Incorrect safety belt positioning can cause serious injuries in the event of an accident or during sudden braking or driving maneuvers.
Place the backrest in an upright position and position your safety belt correctly for your size to maximize the protective function of the safety belt.
Place the shoulder portion of the safety belt over the center of your shoulder, and never under your arm or across your neck.
Lay the safety belt flat and securely on the upper part of the body and pelvis. Retighten the belt if necessary.
Ensure the lap section of the safety belt lies across your lap and never over your stomach.
Throughout your pregnancy, ensure the safety belt rests evenly across your chest and as low and flat as possible on your lap. This will prevent pressure
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being applied to your lower abdomen.
Never hold the safety belt away from the body with your hand.
Do not guide the safety belt over hard or breakable objects, such as eyeglasses, pens, or keys.
Do not modify how the safety belt is routed using belt clips, retaining loops, or similar objects.
Persons who cannot achieve the optimum belt routing due to physical conditions should contact an authorized Volkswagen dealer or authorized Volkswagen
Service Facility about possible special modifications that can be used to achieve the best possible protection with the safety belt and airbags. Volkswagen
recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
You can use the safety belt height adjuster to adjust the safety belt routing in the shoulder area according to your individual body size, so that the safety belt can be
correctly fastened:
1. Push down and hold the safety belt height adjustment button in the direction of the arrows fig. 22.
2. Slide the safety belt height adjuster upward or downward until the safety belt lies over the center of the shoulder ⇒ Safety belt positioning.
4. Pull hard on the safety belt to check that the safety belt height adjuster is engaged.
WARNING
Changing the safety belt height while driving may cause serious or fatal injuries.
Automatic safety belt retractor, safety belt pretensioner, safety belt load limiter
Please read the introductory information and heed the Warnings and Notice ⇒ Introduction.
The vehicle seat belts are part of the vehicle safety concept ⇒ Airbag system. The vehicle safety concept has the following key functions:
Every safety belt is equipped with an automatic safety belt retractor on the shoulder belt section. If the safety belt is pulled slowly or while driving normally, the
shoulder belt will be able to move freely. The automatic safety belt retractor blocks the safety belt from moving if the safety belt is pulled out quickly, for example
during sudden braking maneuvers, when driving on hills, when driving around curves and when accelerating.
The safety belts for the vehicle occupants in the front seats and in the outer seats in the rear of the vehicle have safety belt pretensioners.
Safety belt pretensioners are activated by sensors and tighten the safety belts in the event of severe front-on, side and rear collisions or if the vehicle rolls over. If
the safety belt is loose, it retracts. This can reduce the forward movement of the vehicle occupants and movement of the vehicle occupants in the direction of the
collision. The safety belt pretensioner works together with the airbag system. The safety belt pretensioner is only activated during a rollover accident if the Side
41
Curtain Protection® airbags are deployed.
Fine dust may appear if airbags deploy. This is completely normal and does not indicate a fire in the vehicle.
WARNING
The safety belt pretensioners only provide protection for one deployment. If the safety belt pretensioners deploy, the system must be replaced.
Have deployed safety belt pretensioners and affected system components replaced immediately with new parts that are approved by Volkswagen for the
vehicle.
Only have suitably qualified professionals make repairs or modifications to a vehicle. Authorized Volkswagen dealers and authorized Volkswagen Service
Facilities have the required tools, diagnostic devices, repair information, and qualified personnel. Volkswagen recommends contacting an authorized
Volkswagen dealer or authorized Volkswagen Service Facility.
Never install safety belt pretensioner components removed from scrap vehicles or from recycling.
Safety belt load limiters reduce the force placed on the body by the safety belts during a collision.
When disposing of the vehicle or of individual system components, all safety precautions must be observed. An authorized Volkswagen dealer or authorized
Volkswagen Service Facility will be familiar with these provisions ⇒ Safety belt pretensioner servicing and disposal . Volkswagen recommends contacting an
authorized Volkswagen dealer or authorized Volkswagen Service Facility.
The instructions must be followed so that the effectiveness of the safety belt pretensioner is not impaired and removed components do not cause injuries and
environmental pollution. An authorized Volkswagen dealer or authorized Volkswagen Service Facility will be familiar with these provisions. Volkswagen recommends
contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
WARNING
Repairs that you perform yourself or that are performed incorrectly on the safety belts, automatic safety belt retractors, and safety belt pretensioners can
increase the risk of severe or fatal injuries. The safety belt pretensioner may not deploy when it should, or it may deploy unexpectedly.
Never perform repairs, adjustments, or removal and installation of components of the safety belt pretensioners or safety belts yourself. Only have these
procedures performed by suitably qualified professionals ⇒ Accessories, replacement parts, repairs, and modifications . Volkswagen recommends
contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Safety belts, safety belt pretensioners and automatic safety belt retractors cannot be repaired. These components must be replaced.
Some parts of the vehicle, such as the airbag module and safety belt pretensioners, may contain perchlorate. Special handling may be necessary. For further
information, visit https://dtsc.ca.gov/perchlorate.
Airbag system
Introduction
The vehicle is equipped with a front airbag for the driver and one for the front passenger. The front airbags can offer additional protection for the chest and head of
the driver and front passenger as long as the seat, the safety belt, the head restraint, and the steering wheel are adjusted and used correctly. Airbags are only
designed to offer supplementary protection. Airbags are not a replacement for safety belts. Safety belts must always be worn, even if the front seats are fitted with
front airbags.
WARNING
The airbag system provides optimum protection when the safety belt is worn correctly and it reduces the risk of injury ⇒ Safety belts.
Before every trip, everyone in the vehicle must seat themselves correctly, fasten the safety belt that belongs to the seat they are using, and keep it
fastened while the vehicle is in motion. This applies to all passengers and at all times, including during city driving.
WARNING
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Sitting too close to the steering wheel or the instrument panel reduces the effectiveness of the airbags and increases the risk of injury in the event of a collision.
Adjust the driver seat so that there is a distance of at least 10 inches (25 cm) between your chest and the center of the steering wheel.
Adjust the front passenger seat so that there is the greatest possible distance between the front passenger and the instrument panel.
If body characteristics mean that this is not possible, see an authorized Volkswagen dealer or authorized Volkswagen Service Facility to have special
modifications made. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
If you have not fastened your safety belt correctly, if you lean forwards, sit sideways or are in any way seated outside the intended sitting position, the
risk of you being injured is far higher.
Make sure that your safety belt is fastened correctly to reduce the risk of injury if an airbag deploys.
When using a rear-facing child restraint on the front passenger’s seat, the risk of life-threatening or fatal injuries in the event of a collision increases for
the child. Never use rear-facing child restraints on the front passenger’s seat.
Make sure that children under 12 years of age always sit on a rear seat. Children that are not correctly strapped in can suffer serious or even fatal injuries
if the airbag deploys.
Secure children in the vehicle with a child restraint that is appropriate for their weight and height and with the safety belt used correctly.
Never drive with the backrest angled too far back or forward.
Position the seat backrest in an upright position, so that your back rests completely on the seat backrest.
Always keep feet in the footwell while driving. For example, never rest feet on the seat or on the instrument panel and never hold feet out of the window.
Otherwise, if the airbag and the safety belt deploy, they could increase the risk of injury in the event of an accident instead of providing protection.
WARNING
The risk of injury if the airbag deploys increases if there are objects located between vehicle occupants and the airbag deployment zone. These objects could
change the deployment zone of the airbag or could strike the vehicle occupants.
Never transport objects on the front passenger's seat. During sudden braking or driving maneuvers, the objects could move into the airbag deployment
zone and then be thrown through the vehicle interior if the airbag deploys.
There should be no people, animals, or objects between the occupants of the front seats or outer rear seats and the airbag deployment zone. Make sure
that child and adult passengers also follow these instructions.
WARNING
The airbag system only provides protection for one deployment. If the airbags deploy, the system must be replaced.
Have deployed airbags and affected system components replaced immediately with new parts approved by Volkswagen for the vehicle.
Only have suitably qualified professionals make repairs or modifications to a vehicle. Suitably qualified professionals have the required tools, diagnostic
devices, repair information, and qualified personnel. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen
Service Facility.
Never install airbag components removed from scrap vehicles or from recycling.
WARNING
Fine dust and water vapor can develop when the airbags deploy. This is normal and does not indicate a fire in the vehicle.
The fine dust can irritate the skin and mucous membranes in the eyes and can cause breathing problems, particularly for individuals who have asthma or
other respiratory conditions. To reduce the risk of breathing problems, exit the vehicle or open the windows or doors for fresh air.
If you come into contact with the dust, wash your hands and face with mild soap and water before eating anything.
Do not allow the dust to come into contact with your eyes or any open wounds.
WARNING
Cleaners that contain solvents can make the surface of the airbag module porous. Plastic pieces that come loose could cause serious injuries in the event of a
collision with airbag deployment.
Never treat the instrument panel and the surface of the airbag modules with cleaners that contain solvents.
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Advanced Airbag System
Please read the introductory information and heed the Warnings and Notice ⇒ Introduction.
Read and follow the introductory information and safety precautions ⇒ Safety notes on using child restraints.
An active passenger’s front airbag presents serious dangers for a child ⇒ . For this reason, all children under the age of twelve must be secured in the rear
seats while the vehicle is in motion.
The Advanced Airbag System, together with the side and Side Curtain Protection® airbags, is checked every time the ignition is switched on. The yellow airbag
indicator light comes on briefly and turns off after several seconds.
If the status of the indicator light is one of the following, the Advanced Airbag System must be checked by an authorized Volkswagen dealer or
authorized Volkswagen Service Facility:
The indicator light does not come on for several seconds when the ignition is switched on.
Advanced Airbag System, small children, child restraints and children on the front passenger seat
The Advanced Airbag System in your vehicle has been certified and complies with the regulations of the United States Federal Motor Vehicle Safety Standard
(FMVSS) 208 and the Canada Motor Vehicle Safety Standard (CMVSS) 208 at the time of vehicle manufacture. In accordance with the requirements, the system on
the passenger's side has been designed to “inhibit” deployment for small children of up to 12 months of age and “low-risk deployment” for children of between three
and six years of age.
The airbag on the passenger's side is a potential danger for children when it is deployed. The front passenger seat is not the safest seat for a child in a forward-
facing child restraint and is a very dangerous seat for a child or small child in a backward-facing child restraint.
The Advanced Airbag System has a capacitive detection system in the seat cushion of the front passenger seat which detects whether a baby, small child or child is
in a child restraint on the front passenger seat.
The capacitive detective detection system measures the electrical capacity of a child, the child restraint and a child's blanket on the front passenger seat.
The electrical capacity of a child restraint depends on the child restraint type. Together with the average capacity values of small children and one-year-old children,
the capacity values of all child restraints specified in accordance with FMVSS 213 and CMVSS 213 are stored in the Advanced Airbag System control module.
These are compared with the values detected. Only use child restraints that are specified according to these standards and have been approved by the child
restraint manufacturer for use with airbag systems. The U.S. National Highway Traffic Safety Administration (NHTSA) has published a list of certified child restraint
models for use with the Advanced Airbag System in accordance with FMVSS 208.
Only install child restraints on the front passenger seat under exceptional circumstances. Carefully read all of the information about child restraints and the
Advanced Airbag System beforehand and follow all instructions and warnings. Make sure that the system has correctly detected the child restraint on the front
passenger seat and the front passenger's front air bag has been switched off. The yellow PASSENGER AIR BAG indicator light will come on.
DANGER
The front passenger seat of a vehicle is a potential danger to children (even for advanced airbags). In the event that front passenger seat air bags are deployed,
children who are completely unsecured in an unsecured child restraint or in a rear-facing child restraint on the front passenger seat will suffer serious or fatal
injuries.
Even if your vehicle is equipped with an Advanced Airbag System, make sure that children (particularly children younger than 12 years of age) are
always transported in such a way that they are secured to the rear seats according to their age and size.
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Fig. 23 In the roof console: indicator light (general example) for the switched off front passenger's front airbag.
Fig. 24 In the roof console: Indicator light (general example) for the activated front passenger's front airbag.
The yellow PASSENGER AIR BAG indicator light fig. 23 comes on as soon as the Advanced Airbag System has deactivated the front passenger airbag.
The yellow PASSENGER AIR BAG indicator light fig. 24 comes on as soon as the Advanced Airbag System has activated the front passenger airbag.
If the yellow PASSENGER AIR BAG indicator light malfunctions, the yellow indicator light appears in the instrument cluster to indicate a malfunction. A
faulty indicator light does not affect the function of the front passenger's front airbag, but the yellow PASSENGER AIR BAG indicator light can no longer be
used to display the status of the front passenger's front airbag. Get professional assistance immediately to have the system checked. Volkswagen recommends
contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
The yellow PASSENGER AIR BAG indicator light blinks for around five seconds in the following situations:
The capacitive passenger detection system detects that the front passenger seat is not occupied.
The capacitive passenger detection system detects a child restraint according to FMVSS 208 or CMVSS 208 ⇒ Airbag system.
The yellow PASSENGER AIR BAG indicator light blinks for around five seconds when the capacitive passenger detection system has detected an adult
occupying the seat. The yellow PASSENGER AIR BAG indicator light then lights up for about 60 seconds and goes out.
Ensure that the status of the airbag (on or off) is shown correctly by the indicator light according to the load on the seat.
The yellow PASSENGER AIR BAG indicator light must come on when the ignition is switched on and an infant carrier or child restraint is installed on the
front passenger seat and the measured capacity is less than or equal to the capacity of an average one-year old child in a child restraint system as per FMVSS 208.
If the front passenger seat is not occupied, the front passenger's front airbag is also deactivated and the indicator light remains on.
Never install a rear-facing child restraint on the front passenger seat. The safest place for a child restraint is on the rear seat.
Under these conditions, the yellow PASSENGER AIR BAG indicator light must come on permanently whenever the ignition is on. If this is not the case, stop
the vehicle as soon as it is safe to do so and follow these instructions:
Switch the ignition off for at least 4 seconds and then on again.
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Remove the child restraint from the front passenger seat and install it again according to the manufacturer's instructions. When doing so, ensure that the child
restraint is installed correctly.
Ensure that the safety belt has been guided around the child restraint correctly and that it is secure.
Ensure that there are no electronic devices on the front passenger seat.
Ensure that the safety belt and belt buckle are working correctly and not blocked.
Ensure that there are no damp objects on the front passenger seat.
If the yellow PASSENGER AIR BAG indicator light still does not come on, remove the child restraint immediately and install it on the rear seat. Visit an
authorized Volkswagen dealer or authorized Volkswagen Service Facility as soon as possible to have the airbag system checked. Volkswagen recommends
contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
The yellow PASSENGER AIR BAG indicator light must not come on if the front passenger seat is occupied by an adult. However, if this is the case, stop the
vehicle as soon as it is safe to do so and ensure the following:
Ensure that the passenger is sitting in the middle of the seat and that the backrest is upright.
Ensure that there are no other objects on the seat cushion, such as blankets or booster seats, that could affect the system's ability to detect a passenger.
If the yellow PASSENGER AIR BAG indicator light is still permanently on, the passenger must move to the rear seat. Visit an authorized Volkswagen dealer
or authorized Volkswagen Service Facility as soon as possible to have the airbag system checked. Volkswagen recommends contacting an authorized Volkswagen
dealer or authorized Volkswagen Service Facility.
If the status of the Advanced Airbag System changes when you are driving, the relevant yellow indicator light blinks for around five seconds. Stop the vehicle as
soon as it is safe to do so and follow the instructions specified here.
If the system recognizes an unoccupied front passenger seat or child restraint according to FMVSS 208 or CMVSS 208, the front passenger airbag remains
deactivated and the yellow PASSENGER AIR BAG indicator light comes on permanently. If the front passenger seat is unoccupied and the passenger's
safety belt is fastened, the yellow PASSENGER AIR BAG indicator light also comes on permanently.
If the front passenger seat is occupied by an adult, the front passenger airbag is activated and the yellow PASSENGER AIR BAG indicator light blinks for
around five seconds when the capacitive passenger detection system has detected an adult occupying the seat. The yellow PASSENGER AIR BAG indicator light
then lights up for about 60 seconds and goes out.
Troubleshooting
Please read the introductory information and heed the Warnings and Notice ⇒ Introduction.
The yellow indicator light stays on. There may also be a message in the instrument cluster display.
A malfunction has been detected in at least one of the airbags or safety belt pretensioners.
1. Visit an authorized Volkswagen dealer or authorized Volkswagen Service Facility and have the airbag system and safety belt pretensioners checked.
Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
After the ignition is switched on, the yellow indicator light turns on for about four seconds and then blinks for about twelve seconds. There may also be a message in
the instrument cluster display.
At least one airbag or safety belt pretensioner has been switched off by a diagnostic device.
1. Have a suitably qualified professional check whether the airbag system or safety belt pretensioners need to remain switched off. Volkswagen recommends
contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
1. Check whether the front passenger's front airbag has to be switched off.
2. If the front passenger's front airbag is incorrectly switched off, there may be a malfunction in the airbag system. Contact an authorized Volkswagen dealer or
authorized Volkswagen Service Facility. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
The yellow indicator light blinks for about five seconds when the capacitive passenger detection system has detected an adult occupying the seat. The yellow
indicator light then lights up for about 60 seconds and goes out.
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The front passenger's front airbag is switched on.
1. Ensure that the correct status of the airbag (on or off) is shown by the indicator light according to the load on the seat.
The airbag is filled by a gas generator when it deploys. When this occurs, the airbag covers open and the airbags unfold with great force into their deployment
zones within milliseconds. When vehicle occupants who are wearing safety belts sink into the airbags, the gas contained in the airbags is released in order to
cushion the individuals and slow their movement. This can reduce the risk of serious and fatal injuries. The airbag cannot always prevent other injuries, such as
swelling, bruises, burns, and abrasions. Heat from friction can develop when the airbag deploys.
Airbags do not provide any protection for arms and the lower part of the body.
The most important factors for triggering airbag deployment are the type of collision, the angle of impact, the vehicle speed, and the characteristics of the object with
which the vehicle is colliding. Therefore, the airbags will not deploy in all situations where there is visible vehicle damage.
The deployment of the airbag system depends on the vehicle deceleration rate resulting from the impact, which is detected by an electronic control module. If the
deceleration rate is below the minimum value programmed into the control module, then the airbags will not be deployed even though there may be significant
vehicle damage. The extent of vehicle damage, the repair costs, or even the absence of vehicle damage in a collision are not indicators of whether the airbag should
have deployed or not. Because situations can vary greatly among different collisions, it is not possible to define a range of vehicle speeds and reference values.
Therefore, it is not possible to cover every conceivable type of impact and impact angle that could trigger airbag deployment. Among other things, important factors
for airbag deployment include the characteristics of the object with which the vehicle collides (hard or soft), the angle of impact, and the vehicle speed.
Airbags are only a supplement to the three-point safety belts in some collisions when the deceleration of the vehicle is great enough to trigger airbag deployment.
Airbags can only deploy once, and only under certain conditions. The safety belts are always there to provide protection in situations where the airbags do not
deploy or if they have already deployed — for example, this may be the case if the vehicle collides with another vehicle or is hit by another vehicle after the initial
impact.
The airbag system is part of the entire passive vehicle safety concept. The airbag system can only provide the best possible protection when it works in conjunction
with safety belts that are fastened correctly and a correct seating position ⇒ Seating position, ⇒ Safety belts.
The vehicle safety concept is comprised of the following safety features in the vehicle that reduces the risk of serious and fatal injuries. Depending on vehicle
equipment, some equipment may not be installed in the vehicle or may not be available in some countries.
Belt tension limiter for the driver and front passenger and for the outer rear seats.
Anchorage points for the top tether strap for child restraints.
On the passenger's side, regardless of whether the safety belt is being used or not, the front passenger's front airbag is switched off if the electrical capacity
measured on the front passenger seat by the capacitive passenger detection system is smaller than the value saved in the control module. The front passenger's
front airbag is also switched off if the measured capacity corresponds to the value for an infant of around one year old in a child restraint certified in accordance with
the Federal Motor Vehicle Safety Standard 208.
The indicator light for the front passenger's front airbag lights up continuously to tell you that the Advanced Airbag System on the front passenger side has been
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deactivated.
Situations where front airbags, side airbags or Side Curtain Protection® airbags do not deploy:
If the ignition is switched off in a collision.
Deceleration measured at the vehicle front end during the collision is too low for the control module.
The dynamics measured by the control module during a rollover are too low.
In rear collisions.
If the collision speed is lower than the required reference value in the control module.
Optimized safety belts with safety belt pretensioners and safety belt load limiters.
WARNING
Airbags and safety belt pretensioners that do not function properly can cause serious or fatal injuries in the event of an accident.
If the airbag indicator light turns on, have the system inspected by an authorized Volkswagen dealer or authorized Volkswagen Service Facility as soon
as possible. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Only use original Volkswagen replacement parts and have the installation performed by authorized specialists only.
Never use used or recycled airbags or parts in the Advanced Airbag System. Only use new parts.
WARNING
Damage to the front passenger seat may affect the function of the Advanced Airbag System and cause severe or fatal injuries.
Have damaged components in the front passenger seat and the capacitive detection system replaced by authorized specialists as soon as possible.
Never remove the front passenger seat or components of the front passenger seat, such as seat surfaces, wires, lines or seat covers.
Never damage the seat covers or the seat surface of the front passenger seat.
Never use protective covers or seat surfaces on the front passenger seat as these affect the capacitive detection system.
Never transport electronic or electrical objects on or under the front passenger seat as these affect the capacitive detection system.
Never use protective covers, cushions or similar items on the front passenger seat as these affect the capacitive detection system.
WARNING
If the front passenger seat becomes wet or damp, this can cause the Advanced Airbag System to malfunction.
Allow the seat to dry as soon as possible and check it for damage.
Front airbags
Please read the introductory information and heed the Warnings and Notice ⇒ Introduction.
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Fig. 25 Installation location and deployment zone of the driver’s front airbag.
Fig. 26 Installation location and deployment zone of the front passenger’s front airbag.
As a supplement to the safety belts, the front airbag system offers additional protection for the head and chest regions of the driver and front passenger during frontal
collisions with higher impact severity. In certain head-on collisions, the Side Curtain Protection® airbags will also deploy on both sides.
Always maintain as much distance as possible to the front airbag ⇒ Seating position. This allows the front airbags to expand completely during collisions and thus
provide maximum protection.
The front airbag for the driver is located in the steering wheel fig. 25 and the front airbag for the front passenger is located in the instrument panel fig. 26. The
airbag installation locations are marked with the lettering “AIRBAG”.
The area outlined in red defines where the front airbags will deploy (deployment zone). Therefore, never place or attach objects in these areas ⇒ . The
attachments mounted at the factory will not be affected by the deployed driver’s and front passenger’s front airbag.
In side-on collisions.
The front passenger’s front airbags do not deploy in the following situations:
If the front passenger seat is not occupied.
If the passenger seat recognition system recognizes that the front passenger seat is unoccupied and the PASSENGER AIR BAG indicator light comes
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on.
DANGER
Never attach objects to the covers or in the deployment zone of the airbag module, such as cup holders or phone holders.
There should be no people, animals, or objects between the occupants of the front seats and the airbag deployment zone. Make sure that children and
passengers also follow this guideline.
Do not attach any objects, such as mobile navigation systems, to the windshield above the front airbag on the passenger's side.
Do not tape over or cover the steering wheel airbag module or the surface of the instrument panel in the deployment zone of the front passenger's front
airbag, or modify them in any other way.
WARNING
The front airbags expand in front of the steering wheel fig. 25 and the instrument panel fig. 26.
Always hold the steering wheel with both hands on the sides of the outer edge, in the nine o'clock and three o'clock position.
Adjust the driver seat so that there is a distance of at least 10 inches (25 cm) between your chest and the center of the steering wheel. If body
characteristics mean that this is not possible, you must contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility. Volkswagen
recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Adjust the front passenger seat so that there is the greatest possible distance between the front passenger and the instrument panel.
Side airbags
Please read the introductory information and heed the Warnings and Notice ⇒ Introduction.
Fig. 27 In the vehicle interior on the left-hand side: Side airbag deployment zone.
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Fig. 28 On the side of the front seat: Side airbag installation location and deployment zone
The installation locations of the side airbags are marked with the word “AIRBAG”.
The area outlined in red defines where the side airbags will deploy (deployment zones) fig. 28, fig. 27. Therefore, never place or attach objects in these areas ⇒
.
In the event of a side impact collision, the side airbags reduce the risk of injury to the vehicle occupants on the side of impact. The Side Curtain Protection® airbags
will deploy on both sides.
WARNING
Only hang lightweight clothing from the garment hooks in the vehicle. Never store heavy or sharp-edged objects in pockets.
Only use seat covers or protective covers that are specifically approved for use in your vehicle. Otherwise, the side airbag may not expand when
deployed.
WARNING
Incorrect handling and use of the driver’s and front passenger’s seat can inhibit the side airbags from functioning correctly and cause serious injuries.
Never remove the front seats from the vehicle or modify parts of them.
If too much force is applied to the seat backrest bolsters, the side airbags may not deploy correctly, deploy unexpectedly, or not deploy at all.
Have any damage to the seat covers or the seam in the side airbag module areas repaired immediately by suitably qualified professionals. Volkswagen
recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Fig. 29 On the left side of the vehicle: installation location and deployment zone of the Side Curtain Protection®.
Side Curtain Protection® airbags are located on the driver's and passenger's side in the vehicle interior above the doors fig. 29.
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The installation locations of the Side Curtain Protection® are marked with the word “AIRBAG”.
The area outlined in red defines where the Side Curtain Protection® airbags will deploy (deployment zone) fig. 29. Therefore, never place or attach objects in this
area ⇒ .
In side collisions and certain head-on collisions, the Side Curtain Protection® airbags will also deploy on both sides.
Side Curtain Protection® airbags offer the “ejection mitigation” function, which protects the vehicle occupants and body parts from being completely or partially
ejected from the vehicle in the event of a side impact collision or if the vehicle rolls over.
The Side Curtain Protection® airbags reduce the risk of injury to vehicle occupants in the front and outer rear seats during a side collision and certain head-on
collisions.
Airbag indicator light ⇒ Indicator light for front passenger’s front airbag .
The Side Curtain Protection® airbags do not deploy in the following situations:
In case of crashes when the ignition is switched off.
In certain side collisions with a low force that does not trigger the sensor.
In certain rollovers with a low momentum that do not trigger the sensor.
WARNING
Always keep the Side Curtain Protection® airbag deployment zones clear.
Never attach objects to the cover or within the Side Curtain Protection® airbag deployment zone.
There should be no people, animals, or objects between the occupants of the front seats or outer rear seats and the airbag deployment zone. Make sure
that children and passengers also follow this guideline.
Only hang lightweight clothing from the garment hooks in the vehicle. Never store heavy or sharp-edged objects in pockets.
Do not attach any sunshades to the side windows that are not specifically approved for use in the vehicle.
Only pivot sunshades toward the side windows if no objects such as pens or garage door openers are attached to the visor.
Children and babies must therefore always be transported in child restraint systems that are designed for their age, size, weight and body structure. In the USA and
Canada, the use of tested and certified child restraint systems is required by law.
In the case of head-on collisions at speeds of between 30 and 55 km/h (approx. 20–35 mph), a small child weighing 6 kg (13 lbs) will be subjected to forces of more
than 20 times their body weight. This means that the child's effective weight will suddenly increase to up to 120 kg (260 lbs). Under such conditions, only a child
restraint used in accordance with regulations can reduce the risk of injury. However, a child restraint which is not used in accordance with regulations may further
increase the risk of injury!
All children (particularly children under 12 years of age) should always be transported on the rear seats in appropriate child restraint systems. However, if you must
use a child restraint on the front passenger seat in exceptional circumstances, always follow all the information and warnings available at ⇒ Introduction.
WARNING
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In the event of an accident, people sitting on the front passenger seat (particularly children and small children) may suffer severe or fatal injuries if there is not
sufficient distance between them and the airbag, if it is deployed (even with the Advanced Airbag System)!
A suitable child restraint that is installed on the rear seat in accordance with regulations provides the highest level of protection for children and small
children in most accidents.
Even though the Advanced Airbag System is designed to detect child restraint systems on the front passenger seat and to switch off the front passenger's
front airbag, it is not possible to guarantee that the system will perform correctly under all circumstances and over the vehicle's service life.
In compliance with the “low risk” option for children of 3–6 years of age according to the U.S. Federal Standard, the Advanced Airbag System may be
deployed if the electrical capacity of a typical one-year-old child combined with a child restraint system on the front passenger seat is exceeded and the
criteria for deployment of the Advanced Airbag System are met.
WARNING
Accident statistics have shown that the rear seats offer greater safety than the front seats for children in general.
A child who is not secured or is not secured properly can be injured through sliding around in the vehicle interior or through being ejected from the vehicle
during a sudden maneuver or collision. Secure children in the vehicle with a child restraint that is appropriate for their weight and height and with the
safety belt used correctly ⇒ Transporting children safely.
A child who is not secured or not properly secured is exposed to an increased risk of injury or death through collision with an airbag. Make sure that
children are not within the deployment zone of the airbag.
A child restraint system corresponding to body weight and body size that is installed and used on the rear seats offers maximum protection for infants and
small children in most accident situations.
Birth–12 months old: A child of up to 12 months of age must always be transported in a rear-facing
child restraint. There are different types of these:
Rear-facing child restraint – Rear-facing child restraints for infants only.
– Convertible and multi-purpose child restraints with greater weight and size restrictions for transporting
your child in the rear-facing position for longer periods of time.
1 – 3 years old: Transport your child in a rear-facing child restraint for as long as possible until they
Rear-facing child restraint before transitioning to the
have reached the weight and size restrictions. After your child has reached the weight and size
forward-facing child restraint
restrictions, you can transport them in a forward-facing child restraint with the appropriate safety belts.
4 – 7 years old: Transport your child in a forward-facing child restraint for as long as possible until they
Forward facing child restraints have reached the weight and size restrictions. After your child has reached the weight and size
restrictions, you can transport them in a booster seat but only on the rear seats.
7 – 12 years old: Transport your child using a booster seat until they have grown enough to sit on the
Booster seat seats with a safety belt without a booster seat. The safety belt must be routed correctly ⇒ Safety belt
positioning. You should continue to transport your child on the rear seats.
Child restraints can be fastened either with a three-point safety belt or with an ISOFIX/lower LATCH fastening system. Many child restraints also require the use of
top tether systems. Depending on countries and federal states, the use of Top Tether may even be required by law.
The overhang of the child restraint on the seat cushion is not longer than 20% of the child restraint. Always follow the instructions for the permitted child
restraint overhangs.
You should always position the child restraint centrally on the seat.
The clearance of the child restraint forward and sideways is no greater than approximately 2.5 cm (1 inch).
The child restraint must not rest on the belt buckles of the seats. These could be damaged as a result.
When installing multiple child restraints, they must not block each other and must be free-standing and remain accessible.
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The child restraint has been secured correctly using the three-point safety belt or ISOFIX/lower LATCH anchorage point. The top tether system of the child
restraint has also been used correctly as specified by the manufacturer.
DANGER
Not using the child restraint, using it incorrectly or using the wrong child restraint increases the risk of severe or fatal injuries in the event of a collision or an
accident.
Children sitting on the front seats may suffer severe or fatal injuries in the event of airbag deployment (even if advanced airbags are used).
Children in a rear-facing child restraint on the front passenger seat may suffer severe or fatal injuries in the event of airbag deployment.
If, in exceptional circumstances, you nevertheless install a child restraint on the front passenger seat and the yellow
PASSENGER AIR BAG indicator light does not come on and stay on, remove the seat immediately and have the airbag system checked by an
authorized Volkswagen dealer or authorized Volkswagen Service Facility. Volkswagen recommends contacting an authorized Volkswagen dealer or
authorized Volkswagen Service Facility.
WARNING
If the airbag is deployed, a child restraint on the front passenger seat may collide with the airbag and the child in the child restraint may suffer severe or even
fatal injuries (even if advanced airbags are used). If, in exceptional circumstances, you nevertheless install a child restraint on the front passenger seat, observe
the following points:
Forward-facing child restraints may be situated in the deployment zone of a front passenger's front airbag and may result in severe or fatal injuries if the
airbag is deployed. Always ensure that the child restraint in use has been approved by the manufacturer for use on the front passenger seat.
Never install a child restraint without a top tether safety belt if this is required by the manufacturer or by law.
Adjust the seat belt adjuster so that the seat can be installed correctly.
Position the front passenger seat as high as possible and move it as far back as possible in order to obtain the largest possible distance to the instrument
panel.
Make sure that the upper anchorage of the safety belt is behind the child restraint to ensure that the safety belt is routed correctly.
WARNING
Any unused safety belts on the rear seats are a danger to your child when transported in a child restraint on the rear seats. By playing with the safety belts, the
child may get tangled up and this could result in severe or fatal injuries.
Always secure unused safety belts to the rear seat. You can do this by putting them around the head restraints which are furthest away from the installed
child restraint and secure the safety belt.
NOTICE
Make sure not to activate the lockable belt system when you secure the safety belts that are not being used.
Make sure that the belt is not damaged when installing the child restraint with the safety belt, particularly if you are using the lockable belt system.
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Fig. 30 Never allow children or infants to travel on your lap.
The correct use of child restraints significantly reduces the risk of injury in the event of an accident or collision!
All children, in particular children under the age of 12, must always travel in suitable child restraints on the rear seat.
Only use child restraints that are suitable for the height and weight of the child.
ISOFIX/lower LATCH anchorage points can be used to secure child restraints on the seats without using the vehicle's safety belts. If you do want to install a child
restraint using the safety belts instead of ISOFIX/lower LATCH anchorage points, please follow all instructions given by the child restraint manufacturer for guiding
the belt around the child restraint and securing the child in the child restraint. Ensure that the child restraint cannot move forward or sideways by more than 2.5 cm
(1 inch) after installation.
When installing a child restraint with the safety belt, you must activate the lockable belt system.
Never activate the lockable belt system when installing a booster seat or if a child is traveling without a child restraint.
Once the child restraint is correctly installed, the settings for that seat must no longer be changed. If the seat settings have been changed, the installation of the
child restraint must be checked and, if necessary, adjusted.
If a child restraint is installed on a seat, functions such as the massage function ⇒ Massage feature or seat heating ⇒ Seat heating and seat ventilation must not be
used on that seat.
Important additional information for installing child restraints on the front passenger seat
If, under exceptional circumstances, you need to install a child restraint on the front passenger seat, read and follow all warnings and instructions here ⇒
Introduction.
You can find additional information on the selection and use of child restraints here:
DANGER
The use of rear-facing child restraints or infant carriers on the front passenger seat can cause severe or fatal injuries.
Always install rear-facing child restraints or infant carriers on the rear seat.
WARNING
Transporting children without a child restraint or with an unsuitable child restraint, or incorrectly installing a child restraint, increases the risk of severe or fatal
injuries in the event of an accident or collision.
Only use child restraints that are suitable for the child and that comply with the regulations set out by FMVSS 210 (CMVSS 213 in Canada).
Only use child restraints that sit on the seat cushion of the vehicle.
When installing the child restraint, follow the instructions given by the manufacturer of the child restraint.
Always observe all legal requirements regarding the installation and use of child restraints.
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Children under 145 cm (around 4 ft, 9 in) may only be secured and transported in the vehicle with an appropriate child restraint.
Never drive with children, toddlers or babies on the driver's or a passenger's lap.
WARNING
Forward-facing child restraints on the front passenger seat may collide with the airbag if it is triggered, which can lead to severe or fatal injuries.
Securing systems
Please read the introductory information and heed the Warnings and Notice ⇒ Introduction.
Different securing systems are used for safe installation of child restraints depending on the country.
Only use the securing systems described here to secure child restraints in the vehicle.
The child restraint can have two fixed or flexible attachment arms. The attachment arms snap into the ISOFIX/lower LATCH anchorage points that are located
between the seat cushion and the rear seat backrest ⇒ Fastening a Child Restraint with ISOFIX or Lower LATCH Anchorage Point . Reinforce the attachment using
the ISOFIX/lower LATCH anchorage points by attaching with a top tether safety belt or a support bracket, if necessary.
Three-point safety belt : Child restraints can be fastened with a three-point safety belt ⇒ Securing a child restraint with a safety belt .
Additional fasteners:
Top Tether: the upper belt is guided over the rear seat backrest and secured to the anchorage point on the rear side of the rear seats using a hook ⇒ Securing
the child restraint with the upper strap (top tether). Top tether anchorages are labeled with an anchor symbol.
Support base: some child restraints are supported with a support base on the vehicle floor. The support base reduces the risk of the child restraint tipping
forward in the event of a collision. Only use child restraints with a support foot on the front passenger seat and the outer seats in the second row of seats ⇒
.
WARNING
Incorrect use of the support base can cause severe or fatal injuries.
Fig. 31 On the outer seats in the rear bench seat: Designation of the ISOFIX/lower LATCH anchorage points for child restraints.
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Fig. 32 General example: fitting a child restraint with attachment arms.
The installation location of the ISOFIX/lower LATCH anchorage points is indicated by a symbol fig. 31.
1. Pay attention to and follow the information → page , Safety notes on using child restraints.
2. If necessary, fold down the protective caps of the ISOFIX/lower LATCH anchorage points.
3. Push the attachment arms of the child restraint in the direction of the arrow onto the ISOFIX/lower LATCH anchorage points fig. 32. The child restraint must
engage securely and audibly.
4. Pull on both sides of the child restraint to check that the child restraint is securely locked in place.
If the child restraint is equipped with a support foot, this support foot must be positioned securely on the vehicle floor.
Securing the child restraint with the upper strap (top tether)
Please read the introductory information and heed the Warnings and Notice ⇒ Introduction.
Fig. 33 On the rear side of the rear bench seat: Top tether anchorages for the top tether safety belt.
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Fig. 34 On the rear side of the rear bench seat: attached top tether safety belt.
Top tether safety belts reduce the forward movement of the child restraint during an accident. This reduces the risk of a head injury to the child.
The anchorages suitable for top tether are labeled with a symbol and may have the label “TOP TETHER” fig. 33. Fasten the top tether safety belt only to the top
tether anchorages designed for this purpose.
2. Prepare the top tether safety belt on the child restraint according to the child restraint manufacturer instructions ⇒ .
4. Place the child restraint in the center of the vehicle seat cushion and fasten it securely according to the child restraint manufacturer instructions.
5. If necessary, move the rear seat backrest of the vehicle seat to an upright position and adjust to the backrest of the child restraint.
6. Locate the top tether anchorage for the respective seat fig. 33.
7. If necessary, push the head restraint upwards and guide the top tether safety belt of the child restraint to the rear under the head restraint.
Applies to child restraints with a V-shaped top tether safety belt: Check that the top tether safety belt is taut on the seat and is not redirected by the bars of the
head restraint.
8. Guide the top tether safety belt of the child restraint back over the seat.
9. Hook the top tether safety belt into the appropriate anchorage marked with “top tether” fig. 34.
11. Check that the hook of the top tether safety belt is closed.
12. Tighten the top tether safety belt according to the child restraint manufacturer instructions ⇒ .
13. If necessary, guide the head restraint back into the starting position.
WARNING
Fastening the child restraint incorrectly increases the risk of serious and fatal injuries during an accident.
Always follow the child restraint manufacturer instructions for fastening the child restraint in the vehicle.
Never fasten a child restraint without the top tether safety belt if the use of a top tether safety belt is prescribed by the child restraint manufacturer or
legally required for the child restraint.
For example, the use of a top tether safety belt in conjunction with a forward-facing child restraint is legally required in Canada.
Improper fastening of the top tether safety belt can lead to serious injuries during an accident. The top tether anchorages are only approved for correctly
installed child restraints.
Always only fasten a top tether safety belt of a child restraint to a top tether anchorage.
Never fasten a safety belt or another belt of the child restraint to a top tether anchorage.
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Releasing the top tether safety belt
1. Release the top tether safety belt according to the child restraint manufacturer instructions.
2. Release the catch on the hook and release the top tether safety belt from the top tether anchorage.
If a child restraint is fastened with a safety belt, the safety belt must be locked. Note the instructions provided by the child restraint manufacturer.
If a safety belt is locked, the belt cannot unwind. A locked safety belt prevents the safety belt being released during the journey, which can mean that the child
restraint is no longer sufficiently secured.
1. Pay attention to and follow the information → page , Safety notes on using child restraints.
2. If available, adjust the height of the safety belt so that the belt webbing runs naturally along the child restraint without any sharp bends in the webbing.
3. Install the child restraint according to the guide from the child restraint manufacturer and ensure that the safety belt meant for the seat is used.
4. Insert the buckle tongue into the belt buckle belonging to the corresponding seat, until the buckle tongue latches into place.
7. Completely pull out the shoulder belt section of the safety belt and then let it gently roll up.
While the safety belt is being rolled up, a clicking sound can be heard. Once the safety belt is locked, it cannot be further pulled out.
8. Press the child restraint into the seat and let the safety belt roll up further. If necessary, return the shoulder belt section of the safety belt to the automatic safety
belt retractor by hand.
Check that the child restraint cannot move further than 2.5 cm (approx. 1 inch).
The lockable safety belt may only be used to fasten certain child restraint systems in the vehicle. An activated locking mechanism must be released when a vehicle
occupant fastens their safety belt.
2. Remove the child restraint according to the instructions from the child restraint manufacturer.
3. Press the red button in the belt buckle and guide the safety belt back fully by hand.
Keep any safety belts that are not being used out of the reach of children
Fig. 35 Keep any safety belts that are not being used away from children.
Secure any safety belts not being used to prevent a child from playing with the safety belt and getting caught in it. The procedure for securing a safety belt that is not
being used depends on the seating position.
To secure a safety belt that is not being used for one of the outer seats:
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1. Position the safety belt around the head restraint of the center seating position fig. 35.
2. Make sure that the safety belt is out of range of any children so that children cannot touch it or play with it.
3. Make sure that the safety belt is not blocking the lower anchors.
If the anchor points are blocked, this may mean that you cannot install the child restraint properly in the anchor points.
Otherwise, it is very difficult to retract the safety belt into its normal position. You should not hear any clicking noises when the safety belt is retracted.
To secure a safety belt that is not being used for the middle seat:
1. Insert the safety belt buckle tongue into the belt buckle for that seat fig. 35.
2. Pull the shoulder strap on the safety belt out fully to activate the lockable safety belt. You should hear a clicking noise when the safety belt is rolled up again.
3. Let the safety belt roll up fully. Pull the safety belt to make sure that the lockable safety belt is activated and the safety belt is properly fastened and tightened so
that the child cannot get hold of the belt or play with it.
If a child is secured on a seat in the second row, adjust the position in front of the child restraint to ensure that the child has enough space. For example, adjust the
front passenger seat to the size of the child and the child directly behind them. Always pay attention to the correct seating position ⇒ Seating position.
if no child restraints are needed, move all the safety belts back into their normal storage positions so that the safety belts are available for normal use.
When installing a child restraint on the center seating position, it is especially important to install correctly because this seating position is narrower than both of the
outer seats. If the child restraint is wider than the seat surface, the belt buckle of the adjacent seating position may be covered and could then be damaged. When
installing child seats, always ensure that all belt buckles are easily accessible.
If nothing else is specified by the child restraint manufacturer, the child restraint must rest close against the backrest and seat surface and must not overlap seat
surfaces.
The child restraint must be installed straight and centered on the seating position, and it must not be able to move more than 2.5 cm (approx. 1 inch).
When installing multiple child restraints, the child restraints must not become caught on one another.
In some cases, even if a child restraint is installed correctly on the center seating position, it may cover the belt buckles and could then damage them and make the
belt buckles unusable. This can occur if the child restraint slides on the seat surface while driving. Therefore, check the position of the child restraint regularly to
ensure that the belt buckles are neither covered nor damaged.
WARNING
A child that is in a child restraint that has been secured with the anchor points or with a safety belt may play with any unused safety belts on the rear seat and get
tangled up, which could result in serious or even fatal injuries.
Always keep any safety belts for the rear seats that are not being used out of the reach of children.
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Children between the ages of around 8 and 12 are best protected when they travel on a booster seat that is suitable for their age and height.
The safety belts of the vehicle generally only fit children 145 cm (approx. 4 ft, 9 in) tall or taller. Booster seats ensure that children under this height can be correctly
fastened using the safety belt.
Never activate the lockable belt system when securing a child with a booster seat.
The upper area of the belt must always be positioned on the child's shoulder. Ensure that the belt does not rest on the child's face or neck.
The lap belt must always run across the child's lap. It must never run across the child's stomach.
Children over 145 cm (approx. 4 ft, 9 in) tall can generally be fastened with the safety belt. Pay attention to the information at ⇒ Safety belt positioning.
Your child no longer needs a booster seat if they are taller than 145 cm (approx. 4 ft, 9 in) and the following conditions are met:
The child can sit with their back fully against the backrest.
The child can comfortably stay in this position for the entire journey.
WARNING
Not using a booster seat or incorrectly using a booster seat or safety belt can cause severe or fatal injuries in the event of an accident or collision.
Always observe all instructions regarding the installation and use of child restraints and booster seats.
If, under exceptional circumstances, you need to install a booster seat on the front passenger seat, ensure that the PASSENGER AIR BAG
indicator light turns on and remains on.
In case of an emergency
Securing yourself and the vehicle
Follow all legal regulations regarding securing a vehicle during a breakdown. For example, in many countries you must switch on the emergency flashers and wear
a reflective vest ⇒ Emergency equipment .
Checklist
For your own safety and the safety of your passengers, follow the points below in the order they are given ⇒ :
1. Park your vehicle a safe distance from traffic and on suitable ground. Observe all important information on parking when doing so ⇒ , ⇒ Parking.
3. Have all vehicle occupants exit the vehicle on the side facing away from traffic and move to a safe area, such as behind a guard rail. Follow the local regulations
regarding wearing a reflective vest.
4. Set up the warning triangle to warn others on the road about the vehicle.
5. Observe the safety instructions → page , Safety precautions for working in the engine compartment .
6. If necessary, contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility for assistance. Volkswagen recommends contacting the
Volkswagen emergency assistance service.
When the emergency flashers are switched on, for example while towing the vehicle, you can indicate any turns or lane changes using the turn signal lever. The
emergency flashers will stop temporarily.
Always follow the applicable local requirements for use of the emergency flashers.
If the emergency flashers do not work, others on the road must be informed about the stalled vehicle in some other way that meets the applicable legal regulations.
WARNING
A stalled vehicle increases the risk of a crash that could cause injury to you, your vehicle occupants, or others on the road.
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Switch on the emergency flashers.
Never leave any persons, particularly children or people requiring assistance, in the vehicle. This is especially true when the doors are locked. Individuals
locked in the vehicle could be exposed to very high or very low temperatures.
WARNING
Failing to heed this checklist that is provided for your own safety can cause accidents and serious injuries.
Always follow the activities in the checklist and follow the general safety precautions.
WARNING
Exhaust system components will become very hot. This can result in fires and serious injuries.
Never park the vehicle in such a way so that any exhaust system components could come into contact with flammable materials under the vehicle such
as dry grass or fuel.
NOTICE
When pushing the vehicle by hand, do not press on the taillights, the rear spoiler, or large pieces of sheet metal. Doing so could cause vehicle damage and the
rear spoiler may detach.
The 12 V vehicle battery will drain if the emergency flashers remain on for a long period of time, even if the ignition is switched off.
Depending on vehicle equipment, the brake lights may blink quickly if you brake hard while driving at speeds above approx. 50 mph (approx. 80 km/h) or
brake the vehicle to a complete stop. This is done to warn traffic behind your vehicle. If the braking continues, the emergency flashers will switch on automatically
when the vehicle speed is below approx. 6 mph (approx. 10 km/h). The emergency flashers will switch off automatically when you accelerate.
Emergency equipment
First aid kit
Depending on the vehicle equipment and country of use, the first aid kit may be in a storage compartment, in a holder in the luggage compartment, under the
luggage compartment floor, or in the vehicle interior.
Replace contents after use, if necessary, and put the first aid kit securely back into place.
Warning triangle
Depending on the country and the vehicle equipment, the warning triangle may be located in the trunk lid fig. 37.
1. With the trunk lid open, hold the sleeve of the warning triangle by the recess and turn it 90° towards the front of the vehicle.
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2. Remove the sleeve through the opening.
3. After use, store the warning triangle back in the sleeve and insert the sleeve back into the holder.
Reflective vest
Depending on the vehicle equipment and country of use, the safety vest may be in a storage compartment in the front door trim panel or in the glove compartment
⇒ Driver door, ⇒ Passenger’s side.
Fire extinguisher
Depending on the vehicle equipment and country of use, a fire extinguisher may be located in a holder in the footwell under the front passenger seat.
The fire extinguisher must meet the legal regulations, always be ready to operate, and be checked regularly – see inspection seal on the fire extinguisher.
WARNING
Objects that are loose or secured incorrectly can be thrown around the vehicle interior during sudden driving or braking maneuvers or in a collision and cause
serious injuries.
Always position the first aid kit, warning triangle and fire extinguisher securely in the holders provided in the vehicle.
Fig. 38 Located on the roof console: Emergency Call Service button (behind a button cover) and indicator light.
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Fig. 40 In the overhead console: Controls for the information call and roadside assistance call.
Information call.
The control in the roof console fig. 38, fig. 39, fig. 40 can be used for voice services, depending on the vehicle equipment and country of use. The required
connection is produced by a control module installed by the manufacturer.
Note the additional information on VW Car-Net® ⇒ ®.
An indicator light fig. 38 (arrow) for voice and data transmission services is located in the control panel. The indicator light comes on in different colors and light
patterns depending on the vehicle operating status of the Emergency Call Service:
The indicator light does not light up: The vehicle is offline and has no connectivity. The red indicator light comes on and remains on: system error. The
Emergency Call Service is limited or not available. The green indicator light lights up: Displays the availability of mobile radio signal. Does not display whether
VW Car-Net services have been purchased and are active, except for the Emergency Call Service. The indicator light blinks green: there is a call in progress.
Information call
With an information call, a call can be made to the VW Car-Net call center for questions regarding VW Car-Net services.
The contact person will communicate in the language of the country in which the vehicle was registered with VW Car-Net, or in the language of the country for
which the vehicle was produced.
Some vehicle data, e.g. its current location, is transferred in parallel to the voice call.
The contact person will communicate in the language of the country in which the vehicle was registered with VW Car-Net, or in the language of the country for
which the vehicle was produced.
If the Emergency Call Service is triggered, a call to the VW Car-Net call center will be made.
If an emergency call is triggered manually or by a collision with airbag deployment or safety belt pretensioner deployment, data that is relevant to the
emergency call, such as the vehicle's current location, is automatically transmitted ⇒ Customer information.
The contact partner will communicate in the language that is set in the vehicle's Infotainment system. If this language is not available at the current emergency
call location, English will be used.
WARNING
The following conditions may restrict or prevent a manual or automatic emergency call:
The emergency call location is in an area with no cell phone and satellite reception, or insufficient reception.
You are in a location where there is sufficient mobile phone and satellite reception, but the telecommunications provider's mobile communications
network is unavailable.
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The Emergency Call Service is not permitted by law in some countries.
No valid license for the use of the Emergency Call Service has been acquired or the license has expired.
The vehicle components required for manual or automatic emergency calls are damaged or do not have sufficient power.
2. Press the emergency call button fig. 39 until the green indicator light starts to flash.
The emergency call is triggered and a voice call to the VW Car-Net call center is established.
If you pressed the emergency call button by mistake, cancel the emergency call immediately:
1. Press the emergency call button again until the indicator light remains green.
The automatic emergency call is only triggered when the ignition is on.
A call will automatically be made to the VW Car-Net call center immediately after the airbags or safety belt pretensioners deploy. The automatic emergency call
cannot be stopped by pressing the emergency call button fig. 39.
If questions from the VW Car-Net call center remain unanswered, rescue operations will automatically start.
Integrated battery
The integrated battery ensures that the Emergency Call Service will still be available for some time if the 12 V vehicle battery is disconnected or faulty.
If the integrated battery is drained or faulty, a message indicating this will be displayed in the instrument cluster. If this message is shown, immediately consult an
authorized Volkswagen dealer or authorized Volkswagen Service Facility and have the integrated battery replaced. Volkswagen recommends contacting an
authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Have the integrated battery checked, and if necessary, replaced by an authorized Volkswagen dealer or authorized Volkswagen Service Facility after
approximately three years. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Data transmission
The available data will be sent to the VW Car-Net call center during an emergency call to determine what rescue measures are needed.
The data regarding the location of the vehicle is continuously overwritten, so that only the ten most recent saved locations as required for the Emergency Call
Service to function are available. The vehicle cannot be tracked on a continuous basis.
The emergency call data is only processed to ensure the proper function of the Emergency Call Service.
The current vehicle position at the time the emergency call was triggered
Nine other vehicle positions shortly before the emergency call was triggered (from the route driven, a few km (around 2 miles)).
Vehicle model
Call type.
Direction in which the vehicle was moving at the time the emergency call was triggered.
Accident severity.
Accident direction.
Time of impact
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Troubleshooting
Emergency Call Service malfunction
The red indicator light in the emergency call button comes on and remains on . The message Error: Emergency call function. Service vehicle may also be
displayed in the instrument cluster.
There is a system error with the Emergency Call Service. You may not be able to make an emergency call.
1. Contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility immediately and have the fault rectified. Volkswagen recommends
contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
The red indicator light in the emergency call button comes on and remains on . The message Emergency call function limited. Service vehicle may also be
displayed in the instrument cluster.
The Emergency Call Service function has restricted availability. For example, you cannot make a voice call to the VW Car-Net® call center.
1. Contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility immediately and have the fault rectified. Volkswagen recommends
contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Moisture, dirt and grease may limit the functioning of the controls.
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Opening and Closing
Vehicle key
Vehicle key functions
Unlock the trunk lid separately. All turn signals will flash twice. To do this, briefly press and hold the button.
Indicator light: Will blink when a button is pressed if all doors and the trunk lid are closed.
WARNING
If you leave vehicle keys unattended in the vehicle, children or unauthorized people could lock the doors and/or the trunk lid, start the engine, or switch on the
ignition and thereby activate electrical equipment, such as the power windows. This can cause accidents and serious or fatal injuries.
Always take all vehicle keys with you when leaving the vehicle.
WARNING
If you leave children, people requiring assistance or animals unattended in the vehicle, they may accidentally set the vehicle in motion or be subjected to very
high or low temperatures. There is a risk of accidents and serious or fatal injuries.
Never leave children, people requiring assistance or animals unattended in the vehicle.
NOTICE
External influences may limit the functionality of the remote control vehicle key and damage it.
Regular use of comfort systems and other usage patterns shorten the service life of the button cell in the vehicle key.
Emergency key
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Fig. 42 Vehicle key: releasing the emergency key.
Briefly press the release button. The key ring will fold open.
Press the release button and pull out the emergency key in the direction of the arrow.
Emergency key.
There is an emergency key located in the vehicle key that can be used to manually unlock and lock the vehicle fig. 42.
Possible functions:
Fig. 43 Remote control vehicle key: opening the battery compartment cover.
Emergency key.
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Fig. 44 Vehicle key: replacing the button cell battery
2. Insert the spare key in the slot, push it in the direction of the arrow and lever out the cover fig. 43.
3. Lift the button cell battery out of the battery compartment fig. 44 , ⇒ .
4. Press the new button cell battery into the battery compartment.
7. Dispose of drained battery in a way that will not harm the environment.
DANGER
If button cell batteries are swallowed or enter the windpipe, serious or fatal injuries will occur within a very short time due to choking or internal burns.
Seek medical assistance immediately if you suspect that a button cell battery has been swallowed.
Always keep the remote control and key fob with button cell batteries out of the reach of children.
NOTICE
If the button cell battery is replaced incorrectly or a battery is unsuitable, it can damage the vehicle key.
Only replace a drained battery with a new battery of the same voltage, size, and specification.
Make sure the battery is facing in the right direction when inserting it.
If the battery cover cannot be closed, do not use the remote control.
The type of batteries used in the remote control of your vehicle key can contain perchlorate. This requires special handling. Observe all legal requirements
regarding the handling and disposal of these batteries ⇒ Disposal of old batteries and electronic devices . Volkswagen recommends having this service carried
out for you by suitably qualified professionals. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service
Facility.
Or:
2. If necessary, remove the cap from the driver's door handle ⇒ Locking the front passenger door and rear doors in an emergency .
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If the vehicle is equipped with an anti-theft alarm system, the alarm will be triggered immediately ⇒ Anti-theft alarm system .
Troubleshooting
Vehicle cannot be locked or unlocked
Remote control is disrupted by objects, poor weather conditions or transmitters on the same frequency band close to the vehicle (e.g. cell phones), as well as by a
drained button cell.
Or: Change the battery cell in the vehicle key ⇒ Replacing the button cell battery .
If the indicator light in the vehicle key does not blink when you press one of the buttons, then the button cell battery in the vehicle key must be replaced.
You can get an additional or replacement vehicle key from an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
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Fig. 46 In door handle: sensors.
The behavior of Keyless Access can be set in the Vehicle menu in the Infotainment system.
The vehicle can be unlocked automatically. To do so, the function must be activated in the Infotainment system and the vehicle key must be within the sensor range
of the vehicle.
If the vehicle key is detected within the range of any of the sensors fig. 45, the vehicle is then unlocked. All turn signals will flash twice.
If the vehicle is not unlocked for a long period of time, the function is automatically deactivated. The function is reactivated the next time the vehicle is locked.
If single door unlocking is activated in the settings for the central locking in the Infotainment system, this may restrict automatic unlocking.
The unlock function is deactivated for several seconds so that you can check if the vehicle locked correctly.
If the vehicle is locked and a vehicle key is within the trunk lid sensor range, the trunk lid will unlock automatically when opened. After closing, the trunk lid will lock
again.
Please note: If Central locking for all doors and Keyless Access unlocking upon approach are activated in the Infotainment system, the vehicle remains unlocked
after opening and closing the trunk lid. The vehicle must be actively locked.
You can temporarily deactivate the Keyless Access with push-button start unlocking function to prevent the vehicle from being unlocked and started by unauthorized
people.
2. Within five seconds of locking the vehicle, touch the sensor on the outside of the door handle once fig. 46 . Do not grasp the door handle during this
process.
3. To check that it has actually been deactivated, wait at least 10 seconds and then pull on the door handle.
The next time the vehicle is unlocked, you must use the vehicle key. Keyless Access will be reactivated the next time the vehicle is unlocked.
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Deactivating Keyless Access permanently
You can also permanently deactivate Keyless Access in the Infotainment system to prevent the vehicle from being unlocked and started by unauthorized people.
Troubleshooting
If Keyless Access is not working
The vehicle key that was last used is still in the vehicle.
The yellow indicator light turns on. A message will also appear in the instrument cluster display.
The vehicle key is no longer in the vehicle or within range of the sensors.
2. Bring the vehicle key back into the vehicle or within range of the sensors.
If the problem persists, contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility. Volkswagen recommends contacting an authorized
Volkswagen dealer or authorized Volkswagen Service Facility.
NOTICE
Strong streams of water or vapor could activate the sensors in the door handles if a valid vehicle key is located near the vehicle. This may cause the windows to
open and moisture may enter the vehicle interior. This could lead to damage to the vehicle interior.
Never direct the jet of a high pressure cleaner or a steam jet directly towards the sensors in the door handles.
If at least one window is open and the sensors in one door handle are permanently activated, then all windows will close.
If the message Keyless faulty. appears in the instrument cluster display, there may be a malfunction in the Keyless Access system. Contact an authorized
Volkswagen dealer or authorized Volkswagen Service Facility. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen
Service Facility.
The Keyless Access with push-button start may not function correctly if another signal, e.g. from a cell phone in the immediate vicinity, interferes with the
vehicle key or if the vehicle key is covered by an object, such as a metal case. If there is no vehicle key in the vehicle or the key is not detected, a relevant
message will appear in the instrument cluster display.
The central locking system allows you to unlock and lock all doors, the trunk lid, and the fuel filler flap from one location.
The vehicle can be locked when the ignition has been switched off or if the driver has exited the vehicle when the engine is stopped.
An image in the instrument cluster display indicates if one or more doors have not opened or closed correctly.
The image is also displayed when the ignition is switched off, and it turns off several seconds after the doors are closed and the vehicle has been locked.
WARNING
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If a door is not closed correctly, it can open suddenly while driving and cause serious or fatal injuries.
When closing the door, make sure it engages securely and completely. When closed, the door must be flush with the areas of the vehicle body that are
around the door.
WARNING
When the door is being held open by the door arrester, it may close by itself in high winds or on inclines, which can cause serious injuries.
Always hold the door handle firmly when opening and closing the door.
WARNING
Opening and closing the doors and trunk lid without due care can be dangerous and result in serious injuries.
Do not open or close the doors and trunk lid if anyone is in the way.
WARNING
The central locking system locks all the doors. In case of an emergency or accident, locked doors can make it more difficult for first responders to access the
vehicle interior. When the vehicle is locked from the outside, the doors and power windows cannot be opened from the inside. There is a risk of serious or fatal
injuries.
Never leave children, people requiring assistance or animals unattended in the vehicle.
WARNING
All doors can be locked from the inside using the central locking button. Otherwise, children, people requiring assistance or animals could be locked inside the
vehicle. In an emergency, they may not be able to exit the vehicle without assistance or help themselves. Otherwise, they may be subjected to very high or low
temperatures. There is a risk of serious or fatal injuries.
Never leave children, people requiring assistance or animals unattended in the vehicle.
NOTICE
Removing caps without due care may result in damage to the vehicle.
When using the emergency locking or emergency unlocking feature, remove and reinstall the parts carefully and correctly.
When the vehicle is locked from the inside, it reduces the risk of opening the doors unintentionally and of unauthorized people entering the vehicle.
The indicator light shows the status of the central locking system for around 30 seconds after the vehicle is locked.
The red LED light blinks at short intervals for around 2 seconds.
The status of the central locking system is then displayed for around 28 seconds:
Special conditions
If the red LED light comes on continuously, there is a fault in the central locking system or the anti-theft alarm system.
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The vehicle locks automatically at speeds of about 15 km/h (9 mph) or higher. If the vehicle is locked, the indicator light will turn yellow in the central locking
button.
If one of the following conditions apply, all doors and the trunk lid will unlock automatically:
In vehicles with an automatic transmission: the parking lock is engaged and the ignition is switched off.
Or: if the door handle has been pulled. This applies at speeds up to 15 km/h (9 mph).
The Auto Unlock function makes it possible for first responders to access the inside of the vehicle.
The central locking button functions both when the ignition is on or off, but only when all the doors are closed.
If the vehicle is locked from the outside using the vehicle key, the central locking buttons will be disabled.
If the vehicle is locked from the inside using the central locking button, then:
The indicator light in the button will turn yellow if all doors are closed and locked.
The anti-theft alarm system will not be activated ⇒ Anti-theft alarm system .
The doors can be opened from the inside by pulling the door handle. The indicator light in the button turns off. The unopened doors and the trunk lid will remain
locked and cannot be opened from the outside.
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Fig. 48 In the front edge of the rear right-hand door: vehicle emergency lock for using the emergency key (general example).
The front passenger door and the rear doors can each be locked manually.
The anti-theft alarm system is not activated when this happens ⇒ Anti-theft alarm system .
3. Insert the emergency key in the vertical slot and turn it inwards fig. 48.
6. Have the vehicle checked immediately by a suitably qualified professional. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized
Volkswagen Service Facility.
If a door is locked manually, it will unlock again when the vehicle is unlocked or if that door is opened from the inside.
Doors can be unlocked and opened from the inside by pulling the door handle.
Fig. 49 Child safety lock: left rear door, right rear door.
The child safety locks are located on the inner door panels of the rear doors.
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The child safety lock reduces the risk of the rear doors being opened from the inside ⇒ .
When the child safety lock is switched on, the door can only be opened from the outside.
WARNING
When the child safety lock is switched on, that door cannot be opened from the inside. This can result in people locking themselves inside the vehicle. In an
emergency, they may not be able to exit the vehicle without assistance or help themselves.
Never leave children or people requiring assistance unattended in the vehicle when the doors are locked.
WARNING
If you leave children, people requiring assistance or animals unattended in the vehicle, they may be subjected to very high or low temperatures. There is a risk of
serious or fatal injuries.
Never leave children, people requiring assistance or animals unattended in the vehicle.
Troubleshooting
Please read the introductory information and heed the Warnings and Notice ⇒ and Introduction.
The red LED in the vehicle door flashes briefly and then stays on.
1. Contact a suitably qualified professional. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
The turn signals are not blinking as confirmation when locking the vehicle:
1. Check whether all of the doors and the trunk lid and engine hood are closed.
2. Close any doors and trunk lid or engine hood that are not closed.
The vehicle will lock again automatically after approximately 45 seconds if one of the following conditions apply:
For vehicles with Keyless Access with push-button start: If a second vehicle key is used to lock the vehicle from outside, the vehicle key inside the vehicle is
immediately disabled so that it cannot be used to start the engine; it is still possible to perform an emergency start, however.
1. To enable the vehicle key inside the vehicle so that it can be used to start the engine as usual, press the button on the remote control vehicle key inside the
vehicle
The entire vehicle unlocks when an airbag deploys in a collision. Depending on the severity of the damage, it may be possible to lock the vehicle as follows after the
collision:
NOTICE
Strong streams of water or vapor could activate the sensors in the door handles if a valid vehicle key is located near the vehicle. This may cause the windows to
open and moisture may enter the vehicle interior. This could lead to damage to the vehicle interior.
Never direct the jet of a high pressure cleaner or a steam jet directly towards the sensors in the door handles.
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It may not be possible to unlock or lock the vehicle using Keyless Access if the 12 V vehicle battery or button cell battery in the vehicle is weak or drained. The
vehicle can be manually unlocked or locked.
If there is no valid vehicle key in the vehicle or one is not detected, a message will appear in the instrument cluster display. This can occur if another signal
interferes with the remote control vehicle key or if the remote control vehicle key is covered by an object, such as a metal case.
The anti-theft alarm system monitors the doors, the hood, and the trunk lid.
The anti-theft alarm system is automatically activated when you lock the vehicle.
If an attempt is made to access the vehicle without using the appropriate vehicle key, this triggers the anti-theft alarm system, which emits audible and visual
warning signals for up to five minutes.
If the diagnostic connection is used when the anti-theft alarm system is active.
The anti-theft alarm system will not work correctly if the 12 V vehicle battery is weak or drained.
Disconnecting the 12 V vehicle battery may set off the anti-theft alarm system.
Trunk lid
Introduction
The trunk lid is unlocked and locked together with the doors.
On vehicles with Keyless Access, the trunk lid is automatically unlocked when opening ⇒ “Keyless Access” with push-button start .
If individual door opening or the opening of one side of doors is activated in the Infotainment system settings for opening and closing, you must press the button
on the remote control vehicle key twice to unlock the trunk lid.
On vehicles with Keyless Access you must press the sensor on the inside of the driver's or front passenger's door handle twice to do this.
WARNING
Uncontrolled or unintentional release: opening and closing the trunk lid can cause accidents and serious injuries.
Close and lock the trunk lid and all doors when the vehicle is not in use.
Check that, when closed, the trunk lid is flush with the areas of the vehicle body around it.
WARNING
Depending on the season, the temperature inside the vehicle could become very high or low, which can lead to serious injuries, illness or death, especially for
very young children.
Never let children play in or on the vehicle unattended, especially when the trunk lid is open. Children could enter the luggage compartment, close the lid,
and then lock themselves in.
WARNING
The vehicle may not always detect when the trunk lid is not latched if a cargo rack that is carrying cargo is mounted on the trunk lid. If the trunk lid is not latched,
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it may open suddenly while driving. This may cause serious injuries.
Check that, when closed, the trunk lid is flush with the areas of the vehicle body around it.
WARNING
If there is a heavy load of snow or cargo on the trunk lid, the additional weight may cause the lid to lower, which can result in serious injuries.
Never open the trunk lid if there is a heavy load of snow or cargo such as a cargo rack on it.
If necessary, support the trunk lid or remove the cargo and/or snow before opening the trunk lid.
WARNING
Closing the trunk lid incorrectly may lead to the rear window shattering and cause serious injuries.
Do not push the trunk lid closed with your hand on the rear window.
NOTICE
Using the opening mechanism incorrectly may damage the component and could prevent the trunk lid from closing.
NOTICE
Using the rear window wiper incorrectly may damage the component and result in it breaking off.
NOTICE
Using the rear spoiler incorrectly may damage the component and result in it breaking off.
Fig. 50 In the opened trunk lid: recessed grips for pulling the lid shut.
2. Press on the top of the Volkswagen emblem and raise the trunk lid.
The trunk lid will also lock when the doors are locked.
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An image in the instrument cluster display indicates if the trunk lid has not opened or closed correctly.
WARNING
Closing the trunk lid incorrectly or carelessly may lead to serious injuries.
When opening the trunk lid, take care to pull it all the way up.
When closing the trunk lid, make sure your hands are not within the closing range of the lid.
If the trunk lid is not opened within several minutes after unlocking, it will lock again automatically.
Troubleshooting
Please read the introductory information and heed the Warnings and Notice ⇒ and Introduction.
The trunk lid can be moved by hand. It is necessary to use more force when doing this.
If the trunk lid is operated too frequently within a short period of time, then the lid motor will automatically switch off to reduce the risk of overheating. Until the lid
motor has cooled down, the trunk lid can be opened and closed by hand using extra force.
If the 12-volt vehicle battery or fuse is disconnected or malfunctioning, the trunk lid must be closed by hand.
The vehicle key that was last used is still in the vehicle.
The mechanism for opening the trunk lid may not always work automatically when the outside temperatures are around the freezing point.
Windows
Opening and closing the windows
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Fig. 52 In the driver door: Power window buttons.
Deactivating the power window buttons in the rear doors: press the switch.
This button is only located in the driver door.
The windows can still be opened or closed using the switches in the doors for a brief period after the ignition has been switched off, as long as the driver’s or front
passenger door is not opened.
The one-touch opening and closing function allows the windows to be completely opened or closed. To use this feature, do not hold the window switch up or down.
To start the one-touch closing function, pull the window switch upward briefly to the second level.
To start the one-touch opening function, press the window switch downward briefly to the second level.
To stop the one-touch opening or closing function, pull or press the switch for that window again.
Opening
The windows can be opened from outside the vehicle using the vehicle key when the ignition is switched off.
Closing
1. On vehicles with Keyless Access with push-button start: press the sensor surface or locking button on the door handle for a few seconds, until the windows are
closed ⇒ “Keyless Access” with push-button start . The vehicle key must be nearby to use this feature.
When all of the windows and the power sunroof are closed, the turn signals will blink once as a confirmation.
2. To stop the function, remove your finger from the sensor or switch.
You can select the convenience opening settings in the Vehicle settings menu in the Infotainment system.
WARNING
Careless or unintended use of the power windows can cause serious injuries.
Always take all vehicle keys with you when leaving the vehicle.
Note that the windows can still be opened or closed using the door buttons for a brief period after the ignition has been switched off, as long as the driver's
or front passenger door is not opened.
When driving with children seated on the rear bench seat, always disable the rear power windows so that the windows cannot be opened or closed.
WARNING
If the vehicle is locked, the windows can no longer be opened and will prevent people from escaping from the vehicle interior. In an emergency, this could cause
serious or fatal injuries.
Never leave children or people requiring assistance unattended in the vehicle when the vehicle is locked.
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NOTICE
If the windows are open, precipitation can enter the vehicle and soak the interior equipment, which could restrict the function of the controls or damage them.
If the power windows are malfunctioning, the one-touch opening and closing function and the pinch protection may not function correctly. Contact a suitably
qualified professional. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Convenience opening and closing only functions if the one-touch opening and closing function is activated for all the power windows.
If the window cannot close due to resistance or an obstacle, then the window will reopen immediately ⇒ .
If the window will not close again, then the pinch protection will be disabled for several seconds.
If the window still cannot close, then the window will stop at the place where it meets resistance. If you press the switch again within several seconds, the window
will close without pinch protection ⇒ .
If the closing process takes longer than several seconds, then pinch protection will be enabled again. If there is resistance to the window moving or an obstacle
is blocking the window, then the window will reopen automatically.
2. If the window still cannot close, then contact a suitably qualified professional. Volkswagen recommends contacting an authorized Volkswagen dealer or
authorized Volkswagen Service Facility.
WARNING
Closing the window when pinch protection is disabled can result in serious injuries.
Note that the pinch protection does not prevent fingers or body parts from being trapped against the window frame.
Pinch protection also occurs when using the convenience closing function with the vehicle key.
Troubleshooting
One-touch up/down feature
If the 12 V vehicle battery is disconnected or drained when the windows are not completely closed, then the one-touch up/down feature will not work. It must be
reprogrammed using the following steps:
3. Pull the switch for the desired window and hold it in that position for several seconds.
4. Release the switch, then pull it upward again and hold it.
The automatic power windows can be reprogrammed individually, or multiple windows can be reprogrammed at the same time.
Moisture, dirt and grease may limit the functioning of the controls.
Sunroof
Opening and closing the tilting and sliding panoramic sunroof
The term “sunroof” is used as a synonym for the panoramic sliding/tilting sunroof.
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Fig. 53 In the headliner: Control for the tilting and sliding panoramic sunroof.
Tilt the tilting and sliding panoramic sunroof, close the tilting and sliding panoramic sunroof or stop the automatic process.
You can stop the automatic process by tapping the control again.
Tilting the tilting and sliding panoramic sunroof is only possible when the roof is closed. If necessary, close the roof beforehand.
WARNING
Careless or unintended use of the power sunroof may cause serious or fatal injuries.
Note that the power sunroof can still be opened or closed for a brief period after the ignition has been switched off, as long as the driver's or front
passenger door has not been opened.
WARNING
If you leave vehicle keys unattended in the vehicle, children or unauthorized people may lock the vehicle, start the engine, switch on the ignition or activate the
power sunroof. This can cause accidents and serious or fatal injuries.
Always take all vehicle keys with you when leaving the vehicle.
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CAUTION
Depending on the vehicle equipment, the tilted position of the tilting and sliding panoramic sunroof may change automatically above a certain speed to reduce
wind noise. When it moves, the tilting and sliding panoramic sunroof can cause damage and injuries.
Always ensure that no body parts or objects are within the opening range of the power sunroof.
NOTICE
Opening or tilting the power sunroof when there is precipitation, particularly snow and ice, may cause damage to the vehicle interior and the electrical system.
Remove snow and ice from the vehicle roof before using the power sunroof in winter temperatures.
Always close the power sunroof before leaving the vehicle and when there is precipitation.
NOTICE
If you use a power sunroof with a roof rack mounted, the power sunroof may be damaged.
Remove leaves and other loose objects from the sunroof guide rails regularly, either by hand or with a vacuum cleaner.
The pinch protection will not function correctly if the sunroof is malfunctioning. Contact a suitably qualified professional. Volkswagen recommends contacting
an authorized Volkswagen dealer or authorized Volkswagen Service Facility
The sunroof can be opened and closed from outside the vehicle using the vehicle key.
Does not apply to the US or Canada: Press and hold the unlock or lock button on the vehicle key. The sunroof will be tilted or closed.
For vehicles with Keyless Access with push-button start: Hold your finger on the unlock sensor in the door handle for several seconds until the tilting and sliding
panoramic sunroof is closed ⇒ Unlocking or locking using Keyless Access .
Remove your finger from the unlock or lock button to stop the function.
When using the convenience closing function, all windows in the doors and the sunroof will be closed. When all of the windows and the power sunroof are closed,
the turn signals will blink once as a confirmation.
Settings for the sunroof can be adjusted in the vehicle settings in the Infotainment system.
3. If the sunroof is still not able to close, close the sunroof without pinch protection.
2. If the power sunroof still cannot be closed, swipe forward over the function key within 5 seconds and hold until the power sunroof is completely closed
⇒ Opening and closing the tilting and sliding panoramic sunroof .
3. If the power sunroof still cannot close, then contact a suitably qualified professional. Volkswagen recommends contacting an authorized Volkswagen dealer or
authorized Volkswagen Service Facility.
If you release the button during the closing process, the power sunroof will open again automatically.
WARNING
Closing the power sunroof without pinch protection may result in serious or fatal injuries.
Do not close the power sunroof if anyone is in its way, especially if it is closing without pinch protection.
Note that the pinch protection does not prevent fingers or body parts from being trapped against the roof frame.
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Pinch protection also occurs when convenience closing the windows and sunroof with the vehicle key.
Troubleshooting
If the sunroof is not closing
The sunroof only works when the ignition is on. The sunroof can still be opened or closed for a brief period after the ignition has been switched off, as long as
the driver’s or front passenger's door has not been opened.
If it is not possible to close the sunroof using the power controls, the sunroof must be closed manually. Some vehicle components must be removed in order to
close the sunroof manually. Contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility. Volkswagen recommends contacting an
authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Moisture, dirt and grease may limit the functioning of the controls.
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Steering wheel
Adjusting the steering wheel position
Fig. 54 Under the steering wheel in the steering column trim panel: lever to adjust the steering wheel position manually (general example).
Fig. 55 On the steering wheel: nine o’clock and three o’clock position.
Only adjust the steering wheel before driving or while the vehicle is stationary ⇒ .
2. Adjust the steering wheel so that it can be firmly held at the outer edge with both hands at the nine o’clock and three o’clock position fig. 55.
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3. Press the lever all the way up until it locks flush with the steering column trim panel ⇒ .
WARNING
Incorrect use of the steering wheel adjuster and an incorrect steering wheel adjustment could cause serious or fatal injuries.
Always push the lever fig. 54 upward into its locked position after adjusting so that you do not change the steering wheel position unintentionally while
driving.
Never adjust the steering wheel while driving. If you find the steering wheel must be adjusted while driving, stop the vehicle safely and adjust the steering
wheel correctly.
The steering wheel must always face toward the chest and never toward the face. Otherwise, the protective function of the driver’s front airbag may be
limited in the event of an accident.
To reduce the risk of injuries if the driver's front airbag deploys, always hold the outer edge of the steering wheel firmly with both hands in the nine o'clock
and three o'clock position fig. 55.
Never hold the steering wheel in the twelve o'clock position or in any other way, such as holding the center of the steering wheel. Otherwise, the arms,
hands, and head could be seriously injured if the driver’s front airbag deploys.
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Seats and head restraints
Front seats
Introduction
The following information describes the various options for adjusting the front seats. Always make sure the seats are adjusted to the correct position ⇒
Introduction.
WARNING
Driving in an incorrect seating position due to seats being adjusted incorrectly may cause serious injuries.
Adjust the front seats according to the correct seating position each time before driving and make sure all passengers have their safety belts fastened
correctly.
WARNING
Adjusting the seats incorrectly can cause accidents and serious injuries.
Only adjust the seats when the vehicle is stationary. Otherwise, the position of the seats could change unexpectedly while driving and you could lose
control of the vehicle. You could also put yourself in an incorrect seating position.
Only adjust the height, angle, and forward/back position of the front seats when there is no one within the seat’s range of movement.
Do not restrict the movement of the seats by placing objects within their range of movement.
The adjusting and locking areas of the seats must not be dirty.
WARNING
Using seat covers or protective covers incorrectly can result in unintentionally operating the seat adjusters, and the front seats could move unexpectedly while
driving. This could cause you to lose control of the vehicle. This can cause accidents and injuries. The electrical components in the front seats could also be
damaged.
Never install or secure seat covers and protective covers on the electrical controls.
Only use seat covers or protective covers that are specifically approved for use in your vehicle.
WARNING
Lighters in the vehicle can become damaged or ignite unintentionally. This can cause severe burns and vehicle damage.
Before adjusting any seat, always make sure that there are no cigarette lighters near the moving parts of the seat.
NOTICE
Never touch the seats with sharp-edged objects. Sharp-edged objects, such as zippers, rivets on clothing, or belts, can cause surface damage. Open
hook and loop fasteners can also cause damage.
The controls on the front passenger seat are a mirror image of those for the driver seat.
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Fig. 56 On the driver seat: Controls.
To adjust the backrest, turn the handwheel with nothing resting on the backrest.
If necessary, move the lever upward or downward multiple times to adjust the height of the seat.
Pull or push the lever several times if necessary to adjust the seat cushion angle.
Pull the lever to slide the front seat forward or backward. The front seat must lock into place after the lever is released.
1) This only applies to the inner side of the seat in vehicles with four doors.
The controls on the front passenger seat are a mirror image of those for the driver seat.
Fig. 57 Switch on the driver seat: Adjusting the front seat forward/back, the height and angle of the seat surface, and the front seat backrest.
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Adjust the angle of the seat surface.
Press the switch in the direction you would like the lumbar support to move.
WARNING
Careless or unintended use of the power front seats can cause serious injuries.
The power front seats can also be adjusted when the ignition is switched off. Never leave children or people requiring assistance in the vehicle.
NOTICE
Incorrect usage may damage the electric components in the front seats.
Do not kneel on the front seats and do not otherwise concentrate pressure on specific points of the seat cushion and backrest.
If the 12 V vehicle battery charge level is too low, the seat may not be able to be adjusted with the power controls.
If objects are transported on the folded front passenger seat, the front passenger's front airbag must be deactivated.
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Fig. 59 Front passenger seat: Fold backrest forwards.
5. Unlock the front passenger backrest in the direction of the arrows fig. 59.
6. Fold the front passenger backrest forwards in the direction of the arrows fig. 59 into the horizontal position.
The front passenger backrest must engage securely in the folded down position.
Do not have any objects or body parts near the hinge when unfolding.
2. Fold the front passenger backrest backwards into the upright position.
The front passenger backrest must engage securely in the folded out, upright position.
WARNING
Folding and unfolding the front passenger backrest in an uncontrolled or careless manner can cause severe injury.
Only fold or unfold the front passenger backrest when the vehicle is stationary.
Always ensure that no people or animals are in the way of the backrest when folding down the front passenger backrest.
As long as the front passenger backrest is folded down, the front airbag must be deactivated and the PASSENGER AIR BAG indicator light must
be illuminated.
Keep hands, fingers, feet, and other parts of the body out of the range of operation of the seat hinges and seat locking mechanism when folding the
backrest forward and back.
Floor mats or other objects must not become caught in the area of the hinges. The floor mats or other objects could get caught in the front passenger
backrest hinges. This can lead to the front passenger backrest not being securely locked when unfolded to the upright position.
The front passenger backrest must be securely locked when being unfolded to the upright position. A front passenger backrest which is not securely
locked can move unexpectedly and cause severe injury.
WARNING
The uncovered seat mountings or hinges can lead to severe injury during a braking maneuver or accident when the front passenger backrest is folded down.
Never transport adults or children on the front passenger seat when the front passenger backrest is folded down.
Only the seat behind the driver seat on the rear bench seat may be used when the front passenger backrest is folded down. This also applies to child
seats.
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WARNING
Objects that are not secured or are secured incorrectly can cause serious injuries in the event of sudden driving and braking maneuvers or a collision. This is
especially true if the airbags deploy and strike objects, causing them to fly through the vehicle interior.
Store all objects securely in the vehicle. Follow the legal regulations whilst doing so.
As long as the front passenger backrest is folded down, the front airbag must be deactivated and the PASSENGER AIR BAG indicator light must
be illuminated.
Rear seats
Introduction
The following information describes the various options for adjusting the rear seats. Always make sure the seats are adjusted to the correct position ⇒ Correct
seating position.
WARNING
Incorrectly positioned rear seats increase the risk of serious injuries if an accident occurs.
Before every journey, ensure that the rear seats are positioned so that all passengers are sitting upright and have their safety belts on correctly.
Only adjust the rear seats when there is no one within the range of movement of the seats.
WARNING
If you adjust the rear seats while driving, you will adopt the wrong sitting position. In addition, the rear seats may move unexpectedly during the journey. This will
increase the risk of serious injuries if an accident occurs.
WARNING
Lighters in the vehicle can become damaged or ignite unintentionally. This can cause severe burns and vehicle damage.
Before adjusting any seat, always make sure that there are no cigarette lighters near the moving parts of the seat.
WARNING
Incorrect use of the rear center armrest may cause serious injuries.
If the center armrest is folded down, the center rear bench seat must never be used by either adults or children.
NOTICE
Objects in the luggage compartment may get into the space between the seat and the luggage compartment floor when the rear seat is adjusted. This may
cause damage.
Remove all objects located between the seat and luggage compartment floor before you move the rear seat.
NOTICE
Never touch the seats with sharp-edged objects. Sharp-edged objects, such as zippers, rivets on clothing, or belts, can cause surface damage. Open
hook and loop fasteners can also cause damage.
Folding the rear seat backrest forward and down with the release button
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Fig. 60 In the rear seat backrest: release button.
2. Pull the release button fig. 60 forward while folding the rear seat backrest forward and down.
The corresponding backrest part of the rear seat backrest is released when the red marking fig. 60 can be seen.
WARNING
Folding and unfolding the rear seat backrest in an uncontrolled or careless manner may cause severe injury.
Always take care that no people or animals are in the way of the rear seat backrest when folding it forward and down.
Never fold the rear seat backrest forward or back while driving.
Make sure the safety belt is not pinched or damaged when folding the rear seat backrest back.
Keep hands, fingers, feet and other body parts away from the rear seat backrest when folding forward or back.
Each rear seat backrest must always be securely engaged to ensure that the safety belts in the rear seats can provide the maximum protection. Take
extra care especially with the middle seat in the rear bench seat. If a seat on the rear bench is used without the rear seat backrest being engaged, the
vehicle occupant will move forward with the rear seat backrest in the event of sudden braking and driving maneuvers or a collision.
A red marking fig. 60 indicates that the rear seat backrest is not engaged. Always check that the red marker is not visible when the rear seat backrest is
in the upright position.
Never allow people to sit in a rear seat if that rear seat backrest is folded forward or is not engaged.
NOTICE
Folding and unfolding the rear seat backrest in an uncontrolled or careless manner may cause damage to the vehicle or other objects.
Before folding the rear seat backrest forward, always adjust the front seats so that the head restraint or padding on the rear seat backrest does not press
against the front seats.
Before folding the rear seat backrest forward, always take care that there are no objects in its path.
Head restraints
Introduction
The information that follows describes how the head restraints can be adjusted and removed. Always make sure the seats are adjusted to the correct position
⇒ Correct seating position.
All seats are equipped with head restraints. The head restraints are specially approved for the relevant seat and should not be installed in another seat in the
vehicle.
The center rear head restraint (depending on the vehicle equipment) is only intended for the center seat on the rear bench seat. Therefore do not install this head
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restraint in any other position.
There are notches in the head restraint supports so that they can be locked in different positions. Only head restraints which are correctly mounted can lock into the
notches within the adjustable range. To prevent the head restraints from being removed unintentionally after mounting, there are stops at the top and bottom of the
adjustable range.
Adjust the head restraint so that the upper edge of the head restraint is in line with the upper portion of the head as much as possible, but not lower than eye level.
Position the back of the head as close as possible to the head restraint.
Slide the head restraint all the way down, even if the head is then below the upper edge of the head restraint. When the head restraint is in the lowest position, there
may be a small gap between the head restraint and the backrest.
WARNING
Driving with head restraint that have been removed or adjusted incorrectly increases the risk of serious or fatal injuries in the event of an accident or sudden
driving and braking maneuvers.
If a person is sitting in a seat, always drive with the head restraint correctly installed and adjusted on that seat.
If a person is sitting in a seat, adjust the head restraint according to their height.
NOTICE
Removing and fitting the head restraints incorrectly may cause damage.
When removing and installing the head restraint, make sure the head restraint does not hit the headliner, the front seat backrest, or other vehicle
components.
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Fig. 62 Adjusting the rear head restraint (general example).
1. Slide the head restraint up or down in the direction of the arrow; you may need to press the fig. 61 or fig. 62 button first to release the head restraint.
2. To release, find the notch on the rear side in the marked area fig. 63, push inwards in the direction of the arrow and hold.
3. Pull out the head restraint in the direction of the arrow fig. 63.
2. Slide the head restraint downward until it engages into the guide rods.
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Fig. 64 Removing the rear head restraint (general example).
1. Release the backrest of the rear bench seat and fold forwards.
2. Slide the head restraint all the way upward ⇒ Adjusting the head restraints.
4. At the same time, press button while a second person pulls the head restraint all the way out.
5. Fold the rear bench seat backrest toward the rear and lock it securely into place.
2. Position the head restraint correctly above the head restraint guides and insert into the guides on the seat backrest.
3. Push the head restraint downward while pressing the fig. 64 button.
4. Fold the rear bench seat backrest toward the rear and lock it securely into place.
Seat functions
Center armrest
Front center armrest
To lift: Pull the center armrest up to the detents in the direction of the arrow fig. 65.
To lower: Pull the center armrest up fully. Then press the center armrest down.
Forward and backward adjustment: Slide the center armrest in the direction of the arrow all the way forward or all the way backward fig. 65.
WARNING
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If the front center armrest is opened all the way or not completely closed, it can limit the driver’s ability to move his or her arms, which can cause accidents and
serious injuries.
Never allow an adult or child to ride on the center armrest. This incorrect seating position can cause serious injuries.
There may be a folding armrest in the backrest of the rear center seat.
To fold forward: pull the center armrest in the direction of the arrow using the loop fig. 66.
To fold back: fold the center armrest upward in the opposite direction of the arrow fig. 66 and press it all the way toward the seat backrest.
Passengers must not sit in the center rear seat when the center armrest is folded down.
WARNING
Incorrect use of the rear center armrest may cause serious injuries.
If the center armrest is folded down, the center rear bench seat must never be used by either adults or children.
Memory function
Memory buttons
Driver seat and outside mirror settings can be saved and called up using the memory buttons.
Storing the driver's seat and outside mirror settings for driving forward
1. Set the electronic parking brake.
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2. Shift the transmission to neutral.
Storing the front passenger's outside mirror settings for driving in reverse
1. Set the electronic parking brake.
6. Adjust the front passenger's outside mirror so that the edge of the curb can be seen clearly, for example.
The selected mirror position will be stored automatically and assigned to the vehicle key that was used to unlock the vehicle.
After approximately ten minutes, the stored positions can no longer be adjusted automatically. The adjustment process will be canceled if one of the memory
buttons is pressed again.
Or: When the ignition is switched on or the door is closed, press and hold the respective memory button until the saved positions are reached.
The front passenger's outside mirror automatically leaves the position stored for driving in reverse once you begin driving forward at speeds of at least approx.
15 km/h (approx. 10 mph) or when you turn the knob for the outside mirrors from the R position to another position.
If you open the driver door more than approximately ten minutes after the vehicle is unlocked, the driver seat and the outside mirrors will not be adjusted
automatically.
WARNING
Before beginning a journey always adjust to the correct seat position and maintain this throughout the journey. This also applies to all passengers.
Always keep your hands, fingers, feet and other parts of your body clear of the area in which the seats operate and move during adjustment.
Massage feature
For the massage function, the lumbar support moves and massages the lumbar area of your back.
The lumbar support cushioning can be individually adjusted during operation by pressing repeatedly on the corresponding switch ⇒ Adjusting power front seats.
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After around ten minutes, the massage function switches off automatically.
WARNING
Before beginning a journey always adjust to the correct seat position and maintain this throughout the journey. This also applies to all passengers.
Only switch the massage function on and off when the vehicle is stationary.
Always keep your hands, fingers, feet and other parts of your body clear of the area in which the seats operate and move during adjustment.
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Lights
Headlights
Switching the turn signals on and off
Fig. 69 On the left side of the steering column: turn signal and high beam lever.
2. Move the turn signal and high beam lever from the center position to the preferred position fig. 69.
3. To cancel the turn signal, move the turn signal and headlamp lever back to its basic position.
If no chime sounds when the turn signal is on, contact suitably qualified professionals and have the vehicle checked. Volkswagen recommends contacting an
authorized Volkswagen dealer or authorized Volkswagen Service Facility.
To use the 3-blink turn signal, move the turn signal and high beam lever upward or downward to the pressure point and then release the lever. The turn signal will
blink three times.
To stop the 3-blink turn signal before it ends, move the turn signal and high beam lever immediately to the pressure point in the opposite direction and release.
The 3-blink turn signal can be activated and deactivated in the vehicle settings in the Infotainment system ⇒ Vehicle settings menu.
WARNING
Using the turn signals incorrectly, not using the turn signals, or forgetting to turn the turn signal off can mislead other road users. This can cause accidents and
serious or fatal injuries.
Always activate the turn signals correctly when changing lanes, passing, or turning.
Switch the turn signal off again every time you finish changing lanes, passing, or turning.
The emergency flashers also work when the ignition is switched off ⇒ In case of an emergency .
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Fig. 70 Next to the steering wheel: Control to switch on the exterior lighting (models with poor weather light).
Fig. 71 Next to the steering wheel: Control to switch on the exterior lighting (models with fog light).
2. Tap the button repeatedly until the corresponding indicator lights come on.
The low beam headlights are switched on. The green indicator light turns on.
Automatic headlights: The low beam headlights are switched on or off depending on the ambient brightness ⇒ , ⇒ Automatic headlight control.
Parking light and daytime running light switched on; the green indicator light comes on. The automatic headlights are activated from a speed of
approximately 10 km/h (approximately 6 mph) or after a distance driven of around 100 m (approximately 0.062 mi) .
Display only in instrument cluster: Light switched off. The automatic headlights are activated from a speed of approximately 10 km/h (approximately
6 mph) or after a distance driven of around 100 m (approximately 0.062 mi) .
The orientation lighting can be switched on ⇒ Entry and exit lighting (orientation lighting) .
The parking light is switched on ⇒ Parking lights. The green indicator light turns on.
The daytime running lights can improve the vehicle's visibility in daytime traffic and switch on every time the ignition is switched on (when daylight is detected).
Depending on the equipment, the vehicle may have a daytime running lights parking function to turn off the daytime running lights temporarily when the ignition is
switched on.
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3. Set the electronic parking brake.
WARNING
If the vehicle lighting is not used appropriately for the weather conditions, the road will not be illuminated sufficiently. The vehicle will not be visible to other road
users or will be difficult to see. This can cause accidents and serious or fatal injuries.
Always turn on the low beam headlight in the dark, when it is raining, and when visibility is poor.
Regularly check that the lighting system and turn signals are functioning correctly.
WARNING
The parking lights or daytime running lights are not bright enough to illuminate the road sufficiently and to be seen by other road users. The taillights do not
switch on with the daytime running lights. Without its taillights turned on, the vehicle may not be seen by other road users in the dark, in the fog, and when
visibility is poor. This can cause accidents and serious or fatal injuries.
Always turn on the low beam headlight in the dark, when it is raining, and when visibility is poor.
WARNING
The automatic headlights are for assistance only. The driver is always responsible for turning on the correct vehicle lighting. Automatic headlight control
only turns the low beam headlights on and off when there are changes in brightness. Insufficient lighting on the road may cause accidents and serious or
fatal injuries.
Turn on the low beam headlights manually in certain weather conditions, such as in fog.
When reverse gear is engaged, the cornering lights on both sides of the vehicle will turn on automatically to better illuminate the surroundings while
maneuvering.
Fig. 72 On the left side of the steering column: turn signal and high beam lever.
Activate the headlight flashers or turn off the high beam headlights.
If the high beam headlights or headlight flashers are turned on, the blue indicator light will come on in the Volkswagen Digital Cockpit ⇒ .
3. Press the turn signal and high beam lever forward out of the center position fig. 72.
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1. Pull the turn signal and high beam lever backward out of the center position and hold it fig. 72.
Release the turn signal and high beam lever to turn the headlight flasher off.
Light Assist
Depending on the equipment, high beam control (Light Assist) may be available ⇒ High Beam Control (Light Assist) .
WARNING
Incorrect use of the high beam headlight may distract and blind other road users. This can cause accidents and serious or fatal injuries.
Use the high beam headlights only if other road users cannot be distracted or blinded.
The high beam headlights switch on and off automatically within the limits of the system, depending on the environmental and traffic conditions and the vehicle
speed ⇒ .
2. Tap the turn signal and high beam lever forward out of the basic position.
When Light Assist is switched on, the indicator light in the instrument cluster display will turn on. When high beam control (Light Assist) is active, the blue
indicator light for the high beam headlight in the instrument cluster lights up.
Depending on the country, the sensitivity of Light Assist can be set in two stages:
Increasing the sensitivity: press the turn signal and high beam lever forwards from its original position and hold it in this position for around 15 seconds.
The indicator light on the instrument cluster will blink three times to confirm that this has been applied.
Setting the sensitivity back to its standard setting: press the turn signal and high beam lever forwards from its original position and hold it in this position for
around 15 seconds.
The indicator light on the instrument cluster will blink three times in quick succession to confirm that this has been applied.
Or: when Light Assist is switched on and active, pull the turn signal and high beam lever backward.
Or: if high beam control (Light Assist)is switched on and not active, tap the turn signal and high beam lever forward. The manual high beam headlights are now
switched on. Pull the turn signal and high beam lever backwards to switch the high beam headlights off manually if necessary.
System limitations
The high beams must be switched off manually in the following situations, because Light Assist may not switch them off at the right time or at all:
If there are others on the road who have inadequate lighting, such as pedestrians or cyclists.
On tight curves where the view of traffic is partially obstructed, on steep rises, or in dips.
When there are oncoming vehicles on roads with a center barrier and the drivers in the oncoming vehicle can clearly see above the barrier, for example truck
drivers.
If the camera visual field is fogged over, dirty, or covered by a sticker, snow, or ice.
If the camera switches off automatically due to a high ambient temperature or exposure to direct sunlight for a prolonged period. Light Assist will be available
once the camera is available again.
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WARNING
Light Assist may not detect all traffic situations correctly and the function may be restricted in certain situations. High beam control (Light Assist) is only an aid.
The driver is always responsible for turning on the correct vehicle lighting. Switching on the high beam headlight at the wrong time may distract and blind other
road users. This can cause accidents and serious or fatal injuries.
Always control the headlights yourself and adapt them to the lighting, visual, and traffic conditions.
Switch the high beam off manually if it could blind other road users.
WARNING
If the camera lens is dirty, covered, or damaged, the Light Assist function may be limited. This is also the case if the vehicle lighting system is changed, such as
by adding auxiliary headlights. This can cause accidents and serious or fatal injuries.
Regularly clean the camera view area and keep it free of snow and ice.
Regularly check the windshield for damage in the camera lens area.
The dynamic cornering light only works when the automatic headlights are switched on and at speeds of more than approximately 10 km/h (approximately
6 mph).
The poor weather lights can only be switched on when the ignition is switched on.
The green indicator light in the button turns on. The indicator light will also light up on the instrument cluster for a few seconds.
If the poor weather lights are switched on when the light is off , the parking lights are switched on or the automatic headlights are switched on,
the low beam headlights will also be switched on, regardless of the ambient brightness.
Troubleshooting
Turn signal indicator light
If a turn signal light on the vehicle is not working, the indicator light will blink twice as fast.
2. If the malfunction persists, contact a suitably qualified professional. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized
Volkswagen Service Facility.
2. If the malfunction persists, contact a suitably qualified professional. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized
Volkswagen Service Facility.
If the automatic headlights ( ) are switched on, the vehicle lighting will not turn on or off automatically.
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1. Switch the ignition off and on.
2. If the malfunction persists, contact a suitably qualified professional. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized
Volkswagen Service Facility.
The swinging behavior of the bulbs can be influenced by the selected driving mode in vehicles with driving mode selection.
If the dynamic cornering light malfunctions, this is indicated on the instrument cluster display. Contact a suitably qualified professional. Volkswagen recommends
contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Moisture, dirt and grease may limit the functioning of the controls.
Fog lights
Switching the fog lights on and off
The fog lights can be switched on when the ignition is on and the parking light or low beam headlight is switched on ⇒ Switching the lights on and off .
Parking lights
Parking lights
Parking lights
If the parking light function is switched on, both headlights will come on, along with the parking lights, sections of the taillights, the license plate light and various
buttons in the vehicle interior.
The vehicle detects that the 12 V vehicle battery is low and switches off the parking light early enough to ensure that the engine can still be started, but not until at
least two hours have passed.
If the battery capacity is not sufficient for the parking light to run for two hours, the 12 V vehicle battery may drain to such an extent that the engine can no longer be
started.
WARNING
If the vehicle is stopped without enough lighting and cannot be seen or is difficult for others on the road to see, this can cause accidents and serious or fatal
injuries.
Or: Press the button repeatedly until the setting is displayed in the instrument cluster.
The lighting time begins when the last vehicle door or trunk lid is closed.
Or: Automatically if a vehicle door or the trunk lid is still open approximately 30 seconds after switching on.
Or: Press the button repeatedly until the setting is displayed in the instrument cluster.
The lighting time can be adjusted in the vehicle settings in the Infotainment system and the function can be activated or deactivated ⇒ Vehicle settings menu.
Depending on the vehicle equipment, you can adjust the behavior of the exterior lighting in the vehicle settings in the Infotainment system.
You can choose between two display strategies in the Convenience lighting settings menu:
The periphery lighting, headlights and taillights are switched on and off at the same time.
The ambient lighting, headlights and taillights are switched on and off dynamically and, if necessary, in an animated pattern.
In vehicles with Keyless Access with push-button start, switching on the entry lighting when approaching can be activated or deactivated.
Light functions
Cornering lights
If the low beam headlights are switched on, a cornering light will also switch on during slow turns or in very tight corners.
When reverse gear is engaged, the cornering lights on both sides of the vehicle will turn on automatically to better illuminate the surroundings while
maneuvering.
When the lights are turned on, the yellow indicator light turns on ⇒ Switching the lights on and off .
Automatic headlight control is merely an aid and cannot always accurately detect all driving situations.
If the vehicle is equipped accordingly, the activation time of the automatic headlights can be adjusted in the vehicle settings in the Infotainment system ⇒ Vehicle
settings menu.
Fig. 73 In the Infotainment system: Touch control for headlight range control.
Headlight range control is used to adjust the beam of the dipped beam headlight to the load level of the vehicle. This provides the driver with the best possible
visibility and oncoming traffic is not dazzled.
Depending on the vehicle equipment, the headlight range can be adjusted in the Infotainment system fig. 73 , ⇒ .
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2. Tap the Low beam headlight function key to open the Headlight range control fig. 73 menu item.
Manual adjustment does not apply to vehicles with dynamic headlight range control. The headlight range automatically adjusts to the vehicle load when the
headlights are switched on ⇒ .
WARNING
Heavy objects in the vehicle can affect the vehicle level in such a way that causes the headlights to dazzle and distract other road users. This can cause
accidents and serious or fatal injuries.
Always adjust the light cone to the vehicle load so that other road users are not dazzled.
WARNING
If the headlight range control fails or malfunctions, the headlights may blind and distract other road users. This can cause accidents and serious or fatal injuries.
Have the headlight range control inspected immediately by an authorized Volkswagen dealer or authorized Volkswagen Service Facility. Volkswagen
recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Travel mode may be used only for a short period of time. Contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility for permanent
conversion. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
If the orientation lighting is switched on, the warning tone to indicate that the light is still turned on will not sound when leaving the vehicle ⇒ Entry and exit lighting
(orientation lighting).
Interior lighting
Instrument and switch illumination
You can adjust the brightness of the instrument illumination in the vehicle settings in the Infotainment system ⇒ Vehicle settings menu.
Depending on the vehicle equipment, the brightness of the head-up display can be adjusted ⇒ Head-up display (HUD).
The selected brightness will automatically adjust to the changing brightness in the vehicle.
If the automatic headlights are switched on, a sensor switches the dipped beams and the instrument and switch lighting on and off automatically based on
outside brightness.
The instrument illumination for the needles and dials turns on when the ignition is on and the lights are off. The lighting for the gauges reduces automatically
and eventually turns off as brightness outside increases. This function should remind the driver to turn off low beam headlights at the right time, such as when
driving through tunnels.
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Fig. 74 On the overhead console: touch-sensitive reading lights.
Switch the interior lights on or off. Function switched off: the interior lights will switch on automatically when unlocking or leaving the vehicle.
On the roof console and above the rear door, there can be touch-sensitive reading lights depending on the equipment fig. 74. By tapping the illuminated area, the
respective reading light can be switched on or off.
To activate the manual dimming function, touch the illuminated area until the desired brightness level is reached.
The glove compartment and the luggage compartment may be illuminated depending on the vehicle equipment.
The relevant light turns on or off when opening and closing the glove compartment or trunk lid.
Ambient lighting
Ambient lighting can provide indirect lighting in various areas of the vehicle interior.
The brightness and, depending on the vehicle equipment, the color of the ambient lighting, can be adjusted in the Ambient light menu in the Infotainment system
⇒ Vehicle settings menu. If you select the setting Auto, the color of the ambient lighting changes depending on the driving mode setting.
After the ignition has been switched off, the lights will turn off when the vehicle is locked or automatically after a few minutes. This reduces the risk of the 12 V
vehicle battery being drained.
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Visibility
Window wipers
Operating the windshield wiper lever
Fig. 75 On the right side of the steering column: operating the windshield wipers.
The windshield wipers only work when the ignition is switched on and the hood or trunk lid is closed. Move the wiper lever into the desired position ⇒ :
Interval wiping for the windshield or rain sensor mode. Interval wiping for the windshield depends on the driving speed. The higher the speed, the faster
the wipers will move.
Fast wiping.
One-tap wiping – brief wiping. Press and hold the lever down longer to wipe faster.
Pull the lever to activate the automatic wiper/washer system to clean the windshield. While the wiper/washer system is active, the Climatronic system
switches to recirculation mode for approximately 30 seconds to help prevent the washer fluid odor from entering the vehicle interior.
Switch for interval levels (vehicles without rain/light sensor) or to adjust the sensitivity of the rain/light sensor.
Fig. 76 On the right side of the steering column: operating the rear window wiper.
Interval wiping for the rear window. The wiper moves approximately every six seconds.
Press the lever to activate the automatic wiper/washer system to clean the rear window.
WARNING
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Without the sufficient freeze protection, washer fluid can freeze on the window glass and reduce visibility. This can cause accidents and serious or fatal injuries.
Only use the washer system with sufficient freeze protection in winter temperatures.
Never use the window washer system in winter temperatures if the windshield has not been warmed up with the air conditioning system.
WARNING
Worn or dirty wiper blades reduce visibility and increase the risk of accidents and serious injuries.
Always replace wiper blades if they are damaged or worn and are no longer cleaning the window glass sufficiently ⇒ Cleaning and changing wiper
blades.
NOTICE
Incorrect handling of the windshield wipers can cause damage to the windshield, the wiper blades and the wiper motor.
Before driving and before the ignition is switched on, check that the windshield wiper lever is in the basic position.
Remove any snow and ice from the windshield wipers and the windshield.
Always carefully loosen wiper blades that have frozen onto the windshield from the windshield.
The activated wiper speed temporarily changes to the next lower speed when the vehicle is stationary.
When parking the vehicle in cold weather conditions, moving the windshield wipers to the service position may be helpful for loosening the wiper blades more
easily from the windshield ⇒ Putting the windshield wipers in the service position .
Wiper function
Automatic rear window wiping
The rear window wiper switches on automatically when the windshield wipers are switched on and reverse gear is engaged. The automatic activation in reverse
gear function can be activated and deactivated in the vehicle settings in the Infotainment system ⇒ Vehicle settings menu.
The heat thaws frozen washer fluid nozzles. The heat output is automatically regulated when the ignition is switched on and is dependent on the outside
temperature. Only the window washer nozzles are heated and not the washer fluid hoses.
Rain/light sensor
Fig. 77 On the right side of the steering column: windshield wiper lever.
When switched on, the rain/light sensor automatically shortens or lengthens the delay between wiping cycles depending on how hard it is raining.
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Automatic wiping can be activated and deactivated in the vehicle settings in the Infotainment system ⇒ Vehicle settings menu.
If automatic wiping is deactivated in the Infotainment system, the interval time will be set in fixed stages.
The sensitivity of the rain/light sensor can be manually adjusted with the switch in the windshield wiper lever fig. 77 , ⇒ .
WARNING
The rain/light sensor cannot detect all precipitation sufficiently and activate the windshield wipers accordingly. Reduced visibility can cause accidents and
serious or fatal injuries.
If necessary, switch on the windshield wipers manually if water on the windshield is impairing visibility.
Troubleshooting
Washer fluid level too low
2. If the malfunction persists, contact a suitably qualified professional. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized
Volkswagen Service Facility.
The windshield wipers will not be automatically activated in rain/light sensor mode when it is raining.
2. If the malfunction persists, contact a suitably qualified professional. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized
Volkswagen Service Facility.
Some possible reasons for malfunctions and misinterpretations in the sensor area of the rain/light sensor ⇒ View from the front could be:
Damaged wiper blades: damaged wiper blades can leave a film of water or streaks on the window, and this can extend the activation time, greatly shorten the
wiper intervals, or cause fast wiping time.
Salt streaks: salt streaks on the windshield from driving in the winter can cause the wipers to wipe more frequently or continuously on a window that is almost
dry.
Dirt: dried dust, wax, any other build-up on the windshield (lotus effect), or washing product residue (car wash) can lower the sensitivity of the rain/light sensor
and cause it to react too slowly or not at all. Clean the sensor area for the rain/light sensor regularly and check the wiper blades for damage ⇒ Exterior care
and cleaning.
Crack in the windshield: if a stone strikes and chips the sensor area while the rain/light sensor is on, this will trigger a wiper cycle. After that, the rain/light
sensor will detect this irregularity on the sensor surface and react to it. Depending on the size of the chip, the reaction behavior of the rain/light sensor may or
may not change.
If there is an obstacle for the wipers on the window glass, the wipers will attempt to remove it. If it continues to block the wipers, the wipers will stop moving.
1. Remove the obstacle and switch the wipers on again.
Mirrors
General safety precautions
Using the outside mirrors and the interior rearview mirror, the driver can observe traffic and adjust their driving based on traffic.
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For driving safety, it is important that the driver adjusts the outside mirrors and the interior rearview mirror correctly before starting to drive.
It is not possible to oversee the entire side and rear area of the vehicle by looking in the outside and interior rearview mirrors. These areas that are not visible are
called blind spots. Other road users and objects could be in the blind spot.
WARNING
Adjusting the outside mirrors and interior rearview mirror while driving can distract the driver. This can cause accidents and serious or fatal injuries.
Only adjust the outside mirror and interior rearview mirror when the vehicle is stationary.
Always make sure that the mirrors are adjusted correctly and visibility to the rear is not limited by ice, snow, fog, or other objects.
WARNING
The view in the outside mirrors and interior rearview mirror does not cover the entire area around the side and rear of the vehicle. Other road users and objects
could be in these blind spots. This can cause accidents and serious or fatal injuries.
When parking, changing lanes, passing, and turning, always pay attention to your surroundings.
WARNING
Curved mirror surfaces (convex or aspheric) enlarge the field of vision and allow objects in the mirror to appear smaller and farther away. This can make it
difficult to estimate the exact distance from the vehicles behind, e.g. when changing lane. This can cause accidents and serious or fatal injuries.
Use the interior rearview mirror as much as possible to more accurately determine the distance to vehicles or other objects behind you.
Make sure there is sufficient visibility of the area behind the vehicle.
WARNING
An automatic dimming rearview mirror contains an electrolyte fluid that can leak out if the mirror glass breaks. Coming into contact with this liquid can irritate the
skin, eyes, and respiratory organs, especially in individuals with asthma or similar illnesses. This may cause serious injuries.
If electrolyte fluid is swallowed, rinse out the mouth immediately for at least 15 minutes with plenty of water. Do not induce vomiting unless it ordered to
do so by a doctor. Call for medical assistance immediately.
Immediately get plenty of fresh air and exit the vehicle. If this is not possible, open all the windows and doors.
If the electrolyte fluid comes into contact with eyes or skin, wash the affected area immediately for at least 15 minutes with plenty of water and seek
medical assistance.
If the electrolyte fluid comes into contact with your shoes or clothing, wash it for at least 15 minutes with plenty of water. Clean the shoes and clothing
thoroughly before wearing them again.
NOTICE
If the glass on an automatic dimming mirror breaks, electrolyte fluid can leak out. This fluid damages plastic surfaces.
Remove any leaking fluid as soon as possible, for instance using a wet sponge.
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Fig. 78 On the windshield: automatic dimming interior rearview mirror.
When the ignition is on, the sensors measure the amount of light entering from the rear fig. 78 and from the front .
Depending on the measured values, the interior rearview mirror will dim automatically.
If the amount of light entering the sensors is limited or interrupted, for example by a sunshade or attachment, the automatic dimming interior rearview mirror may not
function or may malfunction. Mobile navigation devices on the windshield or near the automatic dimming interior rearview mirror can also affect the sensors ⇒ .
Automatic dimming will be deactivated in some situations, for example when reverse gear is engaged.
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Manual dimming interior rearview mirror
Base position: lever on the lower edge of the mirror points forward toward the windshield.
WARNING
The illuminated display of a mobile navigation system may interfere with the automatic dimming interior rearview mirror. This may stop you from using the
interior rearview mirror to accurately determine the distance from vehicles or other objects behind you. Accidents and serious or fatal injuries could result.
Outside mirrors
The following information describes the outside mirror functions for left-hand drive vehicles. Position corresponds to the outside mirror on the driver's side, and
position corresponds to the outside mirror on the passenger's side. For right-hand drive vehicles, proceed in the reverse order.
2. Turn the knob in the driver door to the preferred symbol fig. 80.
3. To adjust the outside mirror, push the knob forward, back, right or left in the direction of the arrow.
Switch on the outside mirror heating. The exterior mirror heating only works when the ambient temperature is below approx. 20 °C (around 68 °F) and
provides the most heat when it first turns on. After about two minutes, the mirrors will be heated depending on the ambient temperature.
Neutral position. The outside mirror cannot be adjusted and all functions are switched off.
The following outside mirror functions must be activated in the vehicle settings in the Infotainment system before they are used for the first time ⇒ Vehicle settings
menu.
The synchronized mirror adjustment feature simultaneously adjusts the right-side outside mirror to match adjustments to the left-side outside mirror.
2. Adjusts the left outside mirror. The right outside mirror will be adjusted the same way (synchronized).
3. To correct the adjustment of the right outside mirror, if necessary, turn the knob to the position and adjust the right outside mirror.
If the vehicle is locked or unlocked from the outside, the outside mirrors will automatically fold in or out. For this to happen, the knob must be in the , , or
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position.
If the knob for power exterior mirrors is in the position, the outside mirrors will remain folded in.
6. Adjust the front passenger outside mirror so that, for example, the edge of the curb can be seen clearly.
The selected mirror position will be stored and assigned to the vehicle key.
Opening the front passenger outside mirror settings for driving in reverse
1. Turn rotary knob for the outside mirrors to the relevant position for adjusting the front passenger outside mirror.
The front passenger outside mirror will adjust to the stored position.
The front passenger outside mirror will exit the position stored for driving in reverse when you begin driving forward faster than about 15 km/h (about 9 mph) or when
the knob is turned to any other position.
WARNING
If you fold the outside mirrors against the vehicle or back without taking care, you could get your fingers jammed between the outside mirror and the mirror
base. This can cause serious injuries.
Do not fold the outside mirrors out or in if there are any obstacles in the path.
NOTICE
If outside mirrors are not folded in when driving through a car wash, they can get damaged.
NOTICE
Folding in the power exterior mirror manually can worsen wear and tear or damage the mirror motor.
Leave the outside mirror heating on only as long as it is needed. Otherwise fuel will be used unnecessarily.
If there is a malfunction in the power outside mirror, you can adjust the position of the mirror manually by hand by pushing on the edge of the mirror surface.
Sunshade
Sun visors
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Fig. 81 In the front of the headliner: sun visor.
Light.
Adjustment options for the driver and front passenger sun visors:
Fold toward the windshield.
Remove from the holder and tilt toward the door fig. 81.
When the sun visor is folded down, there is a vanity mirror located behind a cover. The lights fig. 81 turn on when the cover fig. 81 slides open.
WARNING
Visibility may be reduced when sun visors are folded down and the sunshades are extended. This can cause accidents and serious or fatal injuries.
Always guide sun visors and sunshades back into their holders when they are no longer needed.
Under certain conditions, the light above the sun visor will turn off automatically after several minutes. This reduces the risk of the 12 V vehicle battery being
drained.
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Heating and air conditioning system
Climatronic
Overview of the Climatronic
Climatronic is an automatic air conditioning system which warms, cools and dehumidifies the air. In automatic mode, Climatronic can automatically control the air
temperature, air distribution and the volume of air.
The air conditioner is most effective when the vehicle interior is kept closed. If there is a build-up of heat inside the vehicle, ventilation can help to speed up the
cooling process.
Some functions of the air conditioner, as well as a climate control bar for the rear seats, depend on the vehicle equipment.
In the Air conditioner menu in the Infotainment system, function keys highlighted in color indicate that a function is switched on ⇒ Air conditioner menu in the
Infotainment system.
Some of the air conditioner functions can be operated with voice control, depending on the vehicle equipment ⇒ Voice control.
WARNING
Icy, snow-covered or misted windows greatly reduce visibility. This increases the risk of collisions and accidents that could result in serious or fatal injuries.
Adjust the heating, air conditioner, and rear window defroster to a setting where the windows do not fog up ⇒ Troubleshooting.
Only use recirculation mode for a short time. Otherwise, the windows could fog up very quickly and greatly reduce visibility.
In the Classic Climate and Smart Climate submenus, you can find, for example, the functions for temperature regulation ⇒ Temperature regulation and air
distribution ⇒ Air distribution and blower speed.
Depending on the vehicle equipment, the Classic Climate menu may also be called Climate control.
Switch on seat heating and seat ventilation automatically at the beginning of the journey ⇒ Seat heating and seat ventilation .
Switch on steering wheel heating automatically at the beginning of the journey ⇒ Steering wheel heating.
The blower power in automatic mode can be controlled via the air conditioning profiles.
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1. Open the Air conditioner menu in the Infotainment system.
2. Tap .
Air Care
In the Air conditioner menu: Air Care submenu
The Air Care Climatronic active combination filter can limit the entrance of hazardous substances as well as allergens.
If Air Care is switched on, the air recirculation of the air conditioner is maximized as far as permitted by the risk of fogging up the windows depending on the humidity
in the vehicle interior and the outside temperature. Air recirculation is controlled automatically and adapts itself continuously to prevent vehicle occupant fatigue.
3. Tap Active.
Temperature regulation
in the Infotainment system: Bottom of the screen
Adjust the temperature. The temperature settings are displayed permanently at the bottom of the screen in the Infotainment system.
The set temperatures for the rear seats are shown on the climate control bar displays for the rear seats.
Apply temperature settings for the driver side to all seats. Open the settings for the rear seats.
On the Infotainment system: setting the temperature with the touch control
Depending on the equipment, you can set the temperature via the touch control on the Infotainment system.
1. To set the temperature of the Climatronic to +22 °C (+72 °F), tap and hold the touch control in the center between and .
Or: to set a different temperature, swipe to the right or left on the touch control.
The set temperatures are displayed at the bottom of the screen in the Infotainment system.
Or: tap or on the climate control bar for the rear seats.
The set temperatures for the rear seats are shown on the climate control bar displays for the rear seats.
If REAR LOCK is activated in the Infotainment system, the rear climate control bar cannot be used.
Driver’s side.
Passenger's side.
NOTICE
Food, medication, and objects that are sensitive to heat or cold can become damaged or unusable from the air coming out of the vents.
Do not place any food, medication, or other objects that are sensitive to temperature in front of the vents.
Clear fog and ice from the windshield. Direct warm air into the footwell. Direct warm air onto the steering wheel. Direct cool air into the
footwell. Direct fresh air from outside into the vehicle interior. Temporarily increase the power of the refrigerant system.
Defrost function
On the control next to multi-function steering wheel
The Climatronic defrost function clears fog and ice from the windshield.
The air is dehumidified and the blower is set to a higher speed.
Air recirculation
No fresh air will enter the vehicle interior when recirculation mode is switched on.
3. Tap .
If the tilting and sliding panoramic sunroof is open at high vehicle speeds.
WARNING
Without a supply of fresh air, the door windows can mist up and reduce visibility, and the driver can quickly become fatigued from inhaling exhaled air. This can
result in collisions, accidents and serious or fatal injuries.
NOTICE
Cigarette smoke can settle on the air conditioner evaporator and the enhanced air filter and cause permanent odors.
To prevent permanent odors, do not smoke inside the vehicle with air recirculation switched on.
When reverse gear is engaged or while the automatic wash and wipe system is on, recirculation mode switches on automatically so that no odors will enter
the vehicle interior.
The seat ventilation function ventilates the seat using vehicle interior air. This removes moisture from the body. The seat itself is not cooled directly.
Switch the seat heating on and off in the Air conditioner menu. Switch the seat heating and seat ventilation on and off in the Air conditioner menu.
The operation statuses of the seat heating and seat ventilation are represented by colors in the Infotainment system.
At the highest heating level, all three indicators under or in the Infotainment system are red.
At the highest ventilation level, all three indicators under or in the Infotainment system are blue.
2. To switch on the seat heating at the highest heating level, tap or at the bottom edge of the screen.
4. To switch the seat heating off, tap or repeatedly until the symbol is gray.
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Or: to switch the seat heating on or off, tap with two fingers on the touch control under the Infotainment system on the driver's or passenger's side (depending on
the vehicle equipment).
2. To switch on the seat ventilation at the highest ventilation level, tap or at the bottom edge of the screen.
4. To switch the seat ventilation off, tap or repeatedly until the symbol is grey.
Switching on seat heating and seat ventilation automatically at the beginning of the journey
1. Open the Air conditioner menu in the Infotainment system ⇒ Air conditioner menu in the Infotainment system .
3. To select the heating and ventilation level at the beginning of the journey, tap in the Seat heating or Seat ventilation menu item.
The selected heating and ventilation level is automatically switched on after starting the engine, depending on the outside temperature.
Or: To stop seat heating and seat ventilation being switched on automatically at the beginning of the journey, select Off in the respective menu item.
If you start the engine again within approximately ten minutes, the last heating level set for the driver seat is automatically switched on. If the front passenger seat is
occupied, the last heating level set for the front passenger seat is also switched on automatically.
If the front passenger leaves their seat when the seat heating is switched on and the engine is running, the seat heating for the front passenger seat is automatically
switched off. The display in the Infotainment system turns grey after approximately two seconds. If the front passenger takes their seat again when the engine is still
running, the seat heating for the front passenger seat is automatically switched back on.
When should the seat heating and seat ventilation be switched off?
Switch off the seat heating and seat ventilation under any of the following conditions:
Objects are covering the seat, e.g. protective covers, jackets, blankets or bags.
Seat heating only: The interior or exterior temperature is higher than +25 °C (+77 °F).
WARNING
Magnetic fields are generated when the seat heating is operated. In individual cases, these magnetic fields can affect active medical implants (e.g.
pacemakers).
If you wear an active medical implant, you should consult your doctor or the manufacturer of your implant before operating the seat heating.
WARNING
People who cannot perceive pain or temperature or who have a limited perception of these due to medication, paralysis, or chronic illnesses such as diabetes
could develop burns or undercooling on the back, buttocks, and legs when using seat heating or seat ventilation. Such injuries could take a very long time to heal
or may never heal completely.
Never use the seat heating and seat ventilation if you suffer from limited perception of pain and/or temperature.
WARNING
If the seat cover is soaked through, this can cause the seat heating to malfunction and increase the risk of burns.
Make sure the seat surface is dry before using the seat heating function.
Do not place any damp or wet objects and clothing on the seat.
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NOTICE
Localized pressure and insulating materials can damage the heating elements of the seat heating.
Do not kneel on the seats and do not exert any other form of localized pressure on the seat cushion and backrest.
Do not exert pressure on the seat cushion and backrest with pointed objects.
Switch off the seat heating if insulating materials have been fitted to the seat, e.g. a protective cover or a child restraint.
Use the seat heating only when the seat is equipped with the original seat covers.
If any odor starts to develop, turn off the seat heating immediately and have it checked by suitably qualified professionals. Volkswagen recommends
contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
In order to save fuel, switch off the seat heating and seat ventilation as soon as possible.
Switch the steering wheel heating on and off via the multi-function steering wheel.
The steering wheel heating modes are shown by colors in the Infotainment system. At the highest heating level, all three indicators under in the Infotainment
system are red.
3. To switch off steering wheel heating, press the button repeatedly until the bar display in the instrument cluster display turns off.
If you start the engine again within approximately ten minutes, the last heating level set is automatically switched on.
2. To save the current heating level, press and hold the button for approximately one second.
The heating level is saved and the steering wheel heating is switched off.
3. To switch the steering wheel heating back on at the most recently saved heating level, press and hold the button for approximately one second.
The steering wheel heating is automatically switched on after starting the engine, depending on the outside temperature.
If one of the following conditions applies, the steering wheel heating switches off automatically:
Switch the rear window defroster on and off on the control next to the multi-function steering wheel.
The rear window defroster switches off automatically after a maximum of around ten minutes.
NOTICE
Stickers applied over the heating wires of the rear window defroster on the inside can damage the rear window defroster.
Do not affix stickers over the heating wires of the rear window defroster.
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In order to save fuel, switch off the rear window defroster as soon as possible.
Troubleshooting
The cooling mode or heating cannot be switched on or the function is limited
The cooling mode only works when the engine is running and at ambient temperatures above +3 °C (+38 °F).
If the engine is very hot or if the outside temperature is extremely high, the function of the cooling mode , the heating and the defrost may be restricted.
If the malfunction persists, contact a suitably qualified professional. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized
Volkswagen Service Facility.
NOTICE
Continuing to operate the air conditioner when it is not working can result in subsequent damage.
If the air conditioner is not cooling or heating the air, switch it off immediately.
Have the air conditioner checked by suitably qualified professionals. Volkswagen recommends contacting an authorized Volkswagen dealer or
authorized Volkswagen Service Facility.
1. To improve the heating and cooling output, keep the air intake in front of the windshield free of ice, snow, and leaves ⇒ Vehicle care.
2. Leave the air duct in the rear section of the luggage compartment uncovered so that air can flow through the vehicle from front to back.
In the case of high outside humidity and temperatures, condensation can drip from the air conditioning system evaporator and pool under the vehicle. This is normal
and does not mean there is a leak in the system.
Moisture, dirt and grease may limit the functioning of the controls.
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Driving
Steering
Steering information
To make it more difficult to steal the vehicle, the steering must always be locked before leaving the vehicle.
Steering
Power steering on an electromechanical steering system adjusts automatically based on the driving speed, the steering torque, and the steering angle of the
wheels. Electromechanical power steering works only when the engine is running. The steering also works if the start-stop system engages and the engine
switches off.
If the power steering system is impaired or malfunctioning, a significantly greater amount of force than normal must be used to steer.
Vehicles with eco-coasting function: The power steering also works when the engine is switched off while driving ⇒ .
On vehicles with Driving Mode Selection, power steering handling can be influenced by the selected driving mode.
3. Switch the ignition off and then open the driver's door.
If the steering column does not lock, first open the driver's door and then switch the ignition off. As long as the vehicle is unlocked, the steering column also stays
unlocked.
Progressive steering
Depending on the vehicle's equipment, the progressive steering can adapt the force of the steering movement to the driving situation. Progressive steering only
works when the engine is running.
In city traffic, less steering movement is needed for parking, maneuvering or for taking sharp bends.
On highways or on expressways, progressive steering gives a sportier, direct steering experience and noticeable dynamics when driving along curved stretches, for
instance.
WARNING
Depending on the equipment, power steering may only work when the engine is running. If the power steering is not functioning, the steering wheel becomes
stiff, making it much more difficult to steer. This can result in loss of control of the vehicle, accidents, serious injuries or death.
WARNING
If the electronic steering lock engages, you can no longer steer the vehicle. This can result in loss of control of the vehicle, accidents, serious injuries or death.
NOTICE
If the ignition is switched off when the vehicle is being towed, some vehicle functions are not available, such as the turn signals, horn, windshield wipers and the
windshield washer system.
Troubleshooting
Steering malfunction
1. Contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility for assistance.
If the red warning light turns on, it may be difficult to move the steering wheel because the electromechanical steering system is malfunctioning.
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If the red warning light blinks, the steering column cannot unlock.
Steering malfunction
1. Restart the engine and drive the vehicle slowly for a short distance.
2. If the indicator light stays on, contact a suitably qualified professional and have the system checked. Volkswagen recommends contacting an authorized
Volkswagen dealer or authorized Volkswagen Service Facility.
4. If the indicator light continues to flash after switching the ignition back on, do not continue driving. Contact an authorized Volkswagen dealer or authorized
Volkswagen Service Facility for assistance.
Pedals
Information on the pedals
Accelerator pedal.
Brake pedal.
WARNING
Objects in the driver footwell can prevent the pedals from moving. This can cause the driver to lose control of the vehicle and increases the risk of serious or
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fatal injuries.
Never place floor mats or other carpet over the installed floor mat.
Make sure no objects can enter the driver footwell while driving.
Remove any objects from the footwell when the vehicle is parked.
Wear shoes that give your feet good grip for operating the pedals.
WARNING
Not paying attention to road traffic can cause accidents and serious or fatal injuries.
Always comply with the applicable driving regulations and speed limits and think ahead while driving.
Take regular breaks on long drives. You should take a break at least every two hours.
WARNING
Alcohol, drugs, medication, and prescription narcotics can considerably impair perception, reaction times, and driving safety, which can result in loss of vehicle
control. This can cause accidents and serious or fatal injuries.
Do not drive under the influence of alcohol, drugs, medication or prescription narcotics.
NOTICE
If a brake circuit is malfunctioning, the brake pedal may need to travel farther in order to stop the vehicle. A longer braking distance may cause damage to the
vehicle.
Ensure that all the pedals can always be pressed without obstructions.
Brakes
Information on the brakes
Breaking in brake pads
During the first approx. 200 to 300 km (approx. 100 to 200 miles), new brake pads do not yet have their full braking efficiency and first need to be “worn in” ⇒
However, you can compensate for the slightly reduced braking force by pressing firmly on the brake pedal. During the break-in period, the braking distance during
full braking or automatic braking is longer than with brake pads that have been broken in. During the break-in period, avoid full braking and situations that place a
heavy load on the brakes, such as driving too close to the vehicle ahead.
Brake pad wear depends on driving conditions and style. When driving frequently in cities and on curves or with a sporty driving style, have your brake pads
checked frequently by suitably qualified professionals. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service
Facility.
When driving with wet brakes, for example after driving through water, in heavy rain, or after washing your vehicle, the braking efficiency can be reduced by moisture
or ice on the brake discs. You must “dry” the brakes as soon as possible by braking carefully at high speeds. Make sure there is no vehicle behind you and that you
do not endanger anyone else on the road ⇒ .
A coating of salt on the brake discs and brake pads reduces the braking efficiency and increases the braking distance. If you do not apply the brakes for long periods
of time on salt-covered roads, you must brake carefully to clean off the layer of salt ⇒ .
Leaving the vehicle parked for long periods of time, low mileage, and avoiding heavy braking can contribute to corrosion on the brake rotors and dirty brake pads. If
you usually avoid heavy braking or if there is corrosion present, occasional heavy braking at high speeds is recommended to clean the brake rotors and pads.
Ensure that you do not endanger any other vehicles or anyone else on the road ⇒ .
WARNING
Driving with worn brake pads or a malfunctioning brake system can lead to a loss of control of the vehicle, accidents and serious or fatal injuries.
If you suspect that the brake pads are worn or the brake system is malfunctioning, immediately find a suitably qualified professional and have the brake
pads checked and worn brake pads replaced. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service
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Facility.
WARNING
Up to the first approx. 300 km (approx. 200 miles), new brake pads do not yet have their full braking efficiency and first need to be "worn in". Insufficient braking
efficiency can increase the risk of accidents. This can cause serious or even fatal injuries.
Increase the pressure on the brake pedal if reduced braking efficiency can be felt.
To reduce the risk of accidents, serious injuries, and loss of vehicle control, drive with extra caution when the brake pads are new.
During the break-in period for new brake pads, do not drive too close to other vehicles and avoid driving situations that place a heavy load on the brakes.
WARNING
Prolonged braking causes the brakes to overheat. This can considerably reduce braking performance, increase braking distance and possibly cause a total
brake system malfunction. This can cause a loss of vehicle control, accidents, and serious or fatal injuries.
Never let the brakes “rub” too often and too long or press the brake pedal too often and too long.
WARNING
When driving downhill, a lot of force is placed on the brakes and they become hot quickly. Overheated brakes reduces the braking efficiency and increase the
braking distance considerably. This can cause a loss of vehicle control, accidents, and serious or fatal injuries.
Before driving on a long stretch of road with a steep gradient, reduce your speed by shifting down to a lower gear with a manual transmission or in
tiptronic mode of the automatic transmission.
Utilize the engine braking effect to reduce the load on the brakes.
Before starting a journey, ensure that the air supply to the brakes is not covered, e.g. by aftermarket or damaged front spoilers.
WARNING
Wet, icy, or salt-covered brakes will take longer to brake and increase the braking distance. This can cause a loss of vehicle control, accidents, and serious or
fatal injuries.
Press the brake pedal carefully several times to dry the brakes and clear the ice and salt from them, as long as the visibility, weather, road, and traffic
conditions permit.
If you are having the front brake pads checked, the rear brake pads should be checked at the same time. Regularly check the thickness of the brake pads
visually by inspecting them through the openings in the wheel rims or from underneath the vehicle. If necessary, remove the wheels so that the brake pads can be
inspected. For further information, contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility. Volkswagen recommends contacting an
authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Troubleshooting
Brake system malfunction
The red warning light turns on. A message may also be displayed.
1. Do not continue driving! Contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility immediately for assistance.
1. Immediately contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility to have the system checked. Volkswagen recommends
contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
An audible warning may also sound. Where applicable, a message will appear in the instrument cluster display.
3. Leave the vehicle with the electronic parking brake applied and the ignition switched on until a further message appears.
4. Then get professional assistance to have the system inspected. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized
Volkswagen Service Facility.
If there are sustained scraping or squeaking noises when braking, that is a sign of worn brake pads on the front or rear axle.
1. Immediately contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility to have the system checked. Volkswagen recommends
contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
If the brake pads are worn or if you notice that your vehicle does not brake as usual, e.g. the braking distance suddenly increases:
1. Immediately contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility to have the system checked. Volkswagen recommends
contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Fig. 84 Located in the lower area of the center console: Starter button for starting the engine (in vehicles with a manual gearbox).
Fig. 85 Located in the lower area of the center console: Starter button for starting the engine (in vehicles with a DSG automated transmission).
Vehicles with manual transmission: Start the engine with the starter button and by pressing the clutch pedal.
Vehicles with an automatic transmission: Start the engine with the starter button and by pressing the brake pedal.
The vehicle can only be activated when there is a valid vehicle key inside the vehicle.
Depending on the model, the starter button blinks to indicate readiness for use.
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The electronic steering lock is activated when you leave the vehicle by opening the driver door when the ignition is switched off ⇒ Steering information.
If the vehicle recognizes that the driver is absent when the internal combustion engine is switched off, the ignition is automatically switched off after a certain amount
of time.
If no valid vehicle key is detected in the vehicle interior after stopping the engine, it can be started again within approximately five seconds. A message about this will
be shown in the instrument cluster display.
Once this time has elapsed, the vehicle can no longer be started without a valid vehicle key inside the vehicle.
WARNING
If the brake pedal is pressed when switching on the ignition, the engine will start immediately. This can cause unintentional vehicle movement and serious
injuries.
Avoid pressing the brake pedal when switching on the ignition if the engine is not intended to be started.
WARNING
If you leave vehicle keys unattended in the vehicle, children or unauthorized people could lock the doors and/or the trunk lid, start the engine, or switch on the
ignition and thereby activate electrical equipment, such as the power windows. This can cause accidents and serious or fatal injuries.
Always take all vehicle keys with you when leaving the vehicle.
WARNING
If you leave children, people requiring assistance or animals unattended in the vehicle, they may accidentally set the vehicle in motion or be subjected to very
high or low temperatures. There is a risk of accidents and serious or fatal injuries.
Never leave children, people requiring assistance or animals unattended in the vehicle.
WARNING
Starting the engine in unventilated or enclosed spaces may cause poisonous gases to enter the vehicle interior. This can cause serious injuries and death due to
asphyxiation.
Never start the engine or let it run in unventilated or enclosed spaces, such as in garages.
Always switch the ignition off manually before leaving the vehicle and note any messages in the instrument cluster display.
The vehicle being stationary for long periods with the ignition switched on can cause the 12 V vehicle battery to drain and then it will not be possible to start the
engine.
Electronic immobilizer
The immobilizer helps prevent the engine from being started and the vehicle from being moved with an unauthorized vehicle key.
For vehicles with a starter button: In the remote control vehicle key, there is a chip used to automatically deactivate the electronic immobilizer when there is a valid
remote control vehicle key in the vehicle interior.
For vehicles with a starter button: The electronic immobilizer is automatically activated as soon as there is no valid vehicle key in the vehicle.
The engine can only be started with a Volkswagen Genuine vehicle key that is coded correctly. You can obtain coded vehicle keys from an authorized Volkswagen
dealer or authorized Volkswagen Service Facility.
Only using Volkswagen Genuine vehicle keys will ensure that your vehicle operates correctly.
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3. Vehicles with an automatic transmission: Press and hold the brake pedal until the engine has started. Engage gear or the parking lock .
Vehicles with manual transmission: Fully press and hold the clutch pedal until the engine has started. Bring the gearshift lever to the neutral position.
4. Press the starter button ⇒ Starter button briefly and do not press the accelerator pedal. A valid vehicle key must be inside the vehicle for the engine to start.
5. If the engine does not start, stop the starting procedure and try again after approximately one minute.
6. If the vehicle was locked with the vehicle key, the starter button will be deactivated. If you are in the vehicle and you need to start the engine, unlock the vehicle
first or perform an emergency start.
3. Press and hold the starter button with the brake pedal not depressed until the message Please depress the brake appears in the instrument cluster.
4. Press and hold the brake pedal until the engine has started, but do not press the accelerator pedal. The engine starts with a briefly increased idle speed. A valid
vehicle key must be inside the vehicle for the engine to start.
5. If the engine does not start, stop the starting procedure and try again after approximately one minute.
6. If the vehicle was locked with the vehicle key, the starter button will be deactivated. If you are in the vehicle and you need to restart the engine, unlock the
vehicle or perform an emergency start.
WARNING
Starting the engine in unventilated or enclosed spaces may cause poisonous gases to enter the vehicle interior. This can cause serious injuries and death due to
asphyxiation.
Never start the engine or let it run in unventilated or enclosed spaces, such as in garages.
WARNING
Hot vehicle parts and exhaust can ignite flammable or explosive materials in the vicinity. This can lead to fires and cause accidents and serious or fatal injuries.
Never start the engine or leave the engine running if oil, fuel or other flammable operating equipment is in the vicinity of the vehicle or is escaping from the
vehicle.
WARNING
An unattended vehicle which is ready to drive may cause accidents and severe injuries.
Never leave the vehicle unattended when the engine is running, especially if a gear is engaged.
NOTICE
Incorrect handling of the vehicle can increase wear to components, such as the engine or starter, or cause damage.
Avoid restarting the engine while driving or directly after turning off the engine.
Avoid high engine speeds, full acceleration and heavy engine loads when the engine is cold.
Be aware that at high altitudes, the air density is lower, which can make it more difficult to start the engine.
NOTICE
Do not let the engine run to warm up while the vehicle is parked. Begin driving as soon as there is enough visibility through the windows. This allows the engine
to reach its operating temperature sooner and reduces the emissions.
Major electrical equipment switches off temporarily when starting the engine.
If there is no vehicle key in the vehicle or the key is not detected, a message will appear in the instrument cluster display. This can occur if another signal
interferes with the remote control vehicle key or if the remote control vehicle key is covered by an object, such as a metal case.
For example, if the vehicle key button cell battery is weak or drained, the engine cannot be started with the starter button. If this is the case, use the emergency
start function.
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After starting, operating noises may be temporarily higher than usual while the engine is cold. This is normal and not a cause for concern.
Troubleshooting
Engine control malfunction
The vehicle's drive power may be limited or not present at all. It may not be possible to continue driving, or only with limitations.
3. See an authorized Volkswagen dealer or authorized Volkswagen Service Facility for assistance and have the engine control checked.
1. The instrument cluster displays the message Error: drive system. Please visit workshop.
2. Have the engine checked immediately by a suitably qualified professional. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized
Volkswagen Service Facility.
The driving performance has been limited to prevent the engine control components from overheating.
The instrument cluster displays the message Error: drive system. Performance is limited.
The engine control components are no longer within a critical temperature range.
The engine speed has been limited to reduce the risk of the engine overheating, and the speed is also displayed in the instrument cluster display.
2. Have the engine checked immediately by a suitably qualified professional. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized
Volkswagen Service Facility.
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Fig. 86 In the center armrest: Emergency start function.
If the vehicle key has a weak or drained button cell battery, the vehicle key may not be able to be detected.
2. Place the vehicle key in the rear cup holder in the center armrest and press the starter button fig. 86.
The ignition will switch on automatically and the engine may start.
If an unauthorized vehicle key is used or the system is malfunctioning, a corresponding indicator appears in the instrument cluster display.
2. If the malfunction persists, contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
3. Press the starter button briefly. If the engine cannot be turned off, use the emergency stop function.
Vehicles with an automatic transmission: If the ignition is switched off in gear , the vehicle will be capable of rolling for 30 minutes. After this time, the parking lock
is automatically engaged when the vehicle is stationary. Approximately one minute before the parking lock is automatically engaged, a corresponding message is
shown in the instrument cluster display.
Exit warning
When the driver door is opened, a warning chime sounds and warning notifications appear in the instrument cluster display to warn you that you are exiting a
vehicle that can roll.
WARNING
When the engine is switched off, certain vehicle systems do not work or only work in a limited way, such as the brake booster or power steering. As a result, you
must use more force for steering and you must apply more pressure on the brake pedal to stop. When the vehicle is moving, this can result in loss of control of
the vehicle, accidents and serious or fatal injuries.
WARNING
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When the engine is switched off, the airbags and safety belt pretensioners will not function. This can cause serious or fatal injuries in the event of accidents.
WARNING
If the ignition is switched off, the steering lock can engage and you would no longer be able to steer the vehicle. When the vehicle is moving, this can result in
loss of control of the vehicle, accidents, and serious or fatal injuries.
WARNING
The parts of the exhaust system become very hot and can ignite flammable materials, for example shrubs, leaves, dry grass or spilled fuel. This can lead to a fire
and cause accidents and serious or fatal injuries.
Never park the vehicle in such a way that the exhaust system components come into contact with flammable materials under the vehicle.
Never use additional undercoating or corrosion protection for exhaust pipes, catalytic converters, heat shields, or particulate filters.
NOTICE
The engine can overheat after turning it off if the vehicle is driven with a high engine load for a long period of time.
Let the engine run in neutral for approximately two minutes before turning it off.
The radiator fan in the engine compartment may continue running for several minutes after turning the engine off, even if the ignition is switched off. The
radiator fan will turn off automatically.
Troubleshooting
The engine cannot be turned off
The engine cannot be turned off when the starter button is pressed briefly.
1. Press the starter button twice within several seconds or press and hold one time.
Start/Stop system
Start-stop system
The start-stop system automatically
switches the engine off when you stop
and when the vehicle is stationary. The
engine starts again automatically when
needed.
The function is automatically activated every time the ignition is switched on.
Always manually deactivate the start-stop system when driving through water.
The engine turns off shortly before the vehicle becomes stationary.
2. To restart the engine, take your foot off the brake pedal or press the accelerator pedal.
Indicator lights
When indicator light comes on, the start-stop system is available and the automatic engine stop is active.
When indicator light comes on, the start-stop system is not available ⇒ .
Vehicles with mHEV system: The charge level of the 48-volt vehicle battery is sufficient.
The temperature of the 12-volt vehicle battery is neither too low or too high.
If the conditions for automatic engine switch-off are only achieved during a stationary phase, then the engine may also switch off at this point, e.g. if the defrost
function is switched off.
Vehicles with mHEV system: If the electrical voltage in the 48 V battery falls.
In principle the following applies: The engine always restarts automatically when required for the identified situation and vehicle.
The start/stop system can be manually deactivated and activated in the Infotainment system.
3. Tap the StartStop function key to deactivate the start-stop system. If the start/stop system is deactivated, the StartStop function key has a blue
background.
If the start/stop system has switched off the engine, it will start again as soon as the system is deactivated with the StartStop function key.
Vehicles with mHEV system: If the start-stop system has switched off the engine and the system was deactivated via the StartStop function key, the engine will
only start when the vehicle is stationary.
Always manually deactivate the start-stop system when driving through water.
Deactivating the start-stop function does not deactivate the eco-coasting function.
The engine is switched off after the Adaptive Cruise Control (ACC ) has brought the vehicle to a stop with active braking support.
The engine also restarts if the Adaptive Cruise Control (ACC) is deactivated and the vehicle in front moves on.
WARNING
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If the start-stop system is activated during work in the engine compartment, the motor may start suddenly. This can cause accidents and serious injuries.
Always deactivate the start-stop system when working in the engine compartment.
WARNING
With the ignition switched off, certain vehicle systems do not work or only work in a limited way, such as the brake booster or power steering. As a result, you
must use more force for steering and you must apply more pressure on the brake pedal to stop. When the vehicle is moving, this can result in loss of control of
the vehicle, accidents and serious or fatal injuries.
WARNING
With the ignition switched off, the airbags and safety belt pretensioners will not function. This can cause serious or fatal injuries in the event of accidents.
WARNING
If the ignition is switched off, the steering lock can engage and you would no longer be able to steer the vehicle. When the vehicle is moving, this can result in
loss of control of the vehicle, accidents, and serious or fatal injuries.
NOTICE
If the start-stop system is used for a very long period of time at very high outside temperatures, this can damage the 12-volt vehicle battery.
In some cases you may need to restart the engine manually. Pay attention to the relevant message on the instrument cluster display.
Always manually deactivate the start-stop system when driving through water.
Troubleshooting
The engine no longer starts automatically
2. Contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility immediately. Volkswagen recommends contacting an authorized
Volkswagen dealer or authorized Volkswagen Service Facility.
Manual transmission
Manual transmission: Engaging a gear
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Fig. 87 Gear shift pattern for 6-speed manual transmission. Your vehicle may be equipped with a 5-speed manual transmission.
The positions of the individual gears are depicted on the gear lever.
In some countries the clutch pedal must be fully depressed to start the engine.
2. Move the gearshift lever to the neutral position and push it down.
3. Push the gearshift lever all the way to the left and then forward into the reverse gear position fig. 87 .
Downshifting
You should always downshift gear-by-gear when driving, i.e. into the next gear down, and at engine speeds that are not too high. At high speeds or engine speeds,
skipping a gear or several gears when downshifting can result in damage to the clutch or transmission, even if the clutch is not engaged when doing so.
WARNING
Incorrectly downshifting into gears that are too low can result in loss of vehicle control as well as accidents and serious or fatal injuries.
WARNING
Fast acceleration or switching off the ASR can cause traction loss and sliding on slippery roads, such as on wet, icy or dirty roads. This could cause loss of
vehicle control, accidents and serious or fatal injuries.
Only accelerate quickly when the visibility, weather, road, and traffic conditions allow it, and when other road users will not be endangered by the vehicle's
acceleration and driving style.
WARNING
As soon as a gear is engaged and the clutch pedal has been released, the vehicle immediately begins to move when the engine is running. This applies even if
the electronic parking brake is switched on. Unintentional vehicle movement may cause accidents and serious injuries.
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NOTICE
If the gearshift lever is shifted to a gear that is too low at high speeds or high engine speeds or if the clutch pedal remains pressed and is not engaged,
significant damage to the clutch and transmission can result.
NOTICE
If the manual transmission is not used properly, this may cause damage or premature wear.
Do not rest your hand on the gearshift lever while driving. The pressure from your hand is transmitted to the selector forks in the transmission.
Ensure that the vehicle is completely stationary before engaging reverse gear.
Do not hold your vehicle stationary on inclines by “slipping” the clutch while the engine is running.
Troubleshooting
Clutch “slips”
Clutch overheats
The yellow indicator light comes on, an audible warning may sound, and additional warning lights and a message may be shown in the display of the instrument
cluster.
5. If the indicator light does not disappear, do not continue driving, and contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Faulty clutch
1. Drive on carefully.
2. Immediately contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility to have the system checked. Otherwise the clutch may
become severely damaged. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Automatic transmission
Automatic transmission: Selecting a position
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Fig. 88 Selector lever of the automatic transmission.
When the ignition is switched on, the gear position that is currently selected is shown on the instrument cluster display and on the selector lever.
When operating the brake or selecting a gear, the gear shift pattern is displayed in the instrument cluster.
The drive gears are locked. Only select this gear when the vehicle is stationary.
To engage the parking lock, press the button fig. 88.
If the engine is switched off while in the or gear, the transmission position is automatically engaged and the vehicle is prevented from rolling away.
If the engine is switched off when selector lever position is selected, the transmission remains in neutral position for approximately 30 minutes and only then
activates the parking lock (car wash function) ⇒ Stopping the engine.
Reverse gear is selected. Only select this gear when the vehicle is stationary. The transmission is in the neutral setting. No power is transferred to the wheels
and the engine braking effect is not available. gear: normal program.
The transmission upshifts and downshifts automatically when in the forward driving gears. The shifting time depends on the engine load, the personal driving style,
and the driving speed.
The forward gears automatically upshift later and downshift earlier than in gear in order to fully utilize the engine power reserves. The shifting time depends on
the engine load, the personal driving style, and the driving speed.
To switch between gears and , tap the selector lever toward the rear.
The selector lever will always spring back to the center position.
The forward gears automatically upshift later and downshift earlier than in gear in order to fully utilize the engine power reserves.
1. Select the Drift or Special driving mode in the Driving Mode Selection ⇒ Selecting the driving mode. The Sport Plus program is active immediately.
To switch between the and + gears, tap the selector lever toward the rear.
Changing gear
To select the nearest selector lever position, move the selector lever backward or forward to the first pressure point. The selector lever will then return to its starting
position.
To skip a selector lever position, move the selector lever beyond the pressure point and in the direction you require. The selector lever will then return to its starting
position. It is therefore possible to switch directly from gear to gear , for example. This skips gear .
WARNING
If the brake pedal is released while the engine is running and gear or is engaged, the vehicle will start moving. This can cause unintentional vehicle
movement and accidents and serious injuries.
When the engine is running and the or gear is engaged, hold the vehicle with the brake pedal.
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As the driver, never leave the driver seat when the engine is running and a gear is engaged.
If you have to leave the vehicle while the engine is running, always set the electronic parking brake and move the selector lever to the position.
WARNING
Engaging the incorrect gear can cause you to lose control of the vehicle, which could lead to an accident and serious or fatal injuries.
Never shift into reverse gear or engage the parking lock while the vehicle is moving.
WARNING
If the vehicle is left in selector lever position on inclines, the vehicle will roll downhill even if the engine is switched on. This can cause accidents and serious
injuries.
NOTICE
If the electronic parking brake is not switched on when the vehicle is stationary and the brake pedal is released when the parking lock is engaged, the vehicle
may move forward or backward a few inches. This can cause damage to the vehicle.
Always set the electronic parking brake first before releasing the brake pedal.
If is engaged by mistake while driving, take your foot off the accelerator pedal. Wait until the engine is at idle speed in neutral before shifting into a drive
gear.
You can switch to the tiptronic program from gears and by pulling a shift paddle fig. 89.
When shifting in the tiptronic program, the gear currently engaged is maintained. This applies until the system shifts gears automatically when the speed threshold is
reached.
Once the gearbox has switched to the Tiptronic program, this is indicated in the instrument cluster display with .
If the engine is switched off while the gearbox is in Tiptronic mode, the gearbox engages the electronic parking brake . The vehicle is secured from rolling away.
To shift down a gear, pull the left-hand shift paddle toward the steering wheel.
To engage the lowest gear, pull the left-hand shift paddle toward the steering wheel and hold it there.
When accelerating, the transmission automatically upshifts to the next gear shortly before the maximum permissible engine RPM is reached.
When downshifting manually, the transmission only shifts if it is no longer possible to over-rev the engine.
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Leaving the tiptronic program
1. Exits automatically after 8 seconds if the tiptronic program was initiated from gear .
Or: push the selector lever back and release again to engage gear .
Or: Pull the right-hand shift paddle towards the steering wheel for about three seconds and release again.
The forward gears are shifted up and down manually in order to fully utilize the engine's power reserves. The gear does not shift automatically when the engine
speed threshold is reached.
1. Select the Drift or Special driving mode in the Driving Mode Selection ⇒ Selecting the driving mode. The Sport Plus program is active immediately.
1. Pull the right-hand shift paddle toward the steering wheel and hold it there fig. 89.
WARNING
Incorrectly downshifting into gears that are too low can result in loss of vehicle control as well as accidents and serious or fatal injuries.
NOTICE
At high vehicle or engine speeds, the clutch and gearbox can sustain significant damage if the selected gear is too low.
Driving on an incline
The steeper the incline, the lower the gear that you should select. Lower gears increase the engine braking effect. Never let the vehicle roll down mountains or hills
in the neutral setting.
The steeper the hill, the lower the gear that you should select.
When coasting, the vehicle's momentum is used to save fuel with predictive driving. The engine does not slow down the vehicle, so it can roll for a longer period.
This function is only available in gear and within a speed range of approx. 7 to 160 km/h (approx. 4 to 99 mph) when the accelerator pedal is not depressed.
R models only: The coasting feature is only available in the Comfort driving mode.
If the brake pedal is depressed when rolling below a speed of approx. 40 km/h (approx. 25 mph), the engine will remain switched off until the vehicle is stationary.
If the brake pedal is depressed when rolling above a speed of approx. 40 km/h (approx. 25 mph), the coasting feature will be deactivated and the engine will start.
When rolling without braking, the engine starts again automatically when the vehicle reaches “creeping pace”.
The engine may restart automatically to ensure the engine restarts safely and there is a secure supply of electricity to the vehicle electrical system.
2. Take your foot off the accelerator. The engine is disengaged and in neutral. The vehicle is rolling without any engine braking effect.
3. Vehicles with eco-coasting function: Take your foot off the accelerator. The engine may be disengaged and switched off automatically.
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Interrupting coasting
1. Press the brake pedal.
Kick-down
The kick-down function makes maximum acceleration possible in the and gears or in tiptronic mode.
When you press the accelerator pedal all the way down, the automatic transmission downshifts into a lower gear, depending on the vehicle speed and engine RPM.
This utilizes the full acceleration power of the vehicle ⇒ .
With the kick-down function, the automatic upshift to the next gear only occurs if the maximum predefined engine RPM is reached.
When the Eco driving mode is selected and the accelerator pedal has been depressed beyond the pressure point, engine performance is controlled to provide the
vehicle with maximum acceleration.
1. To open the Launch Control Program, tap TCS off in the Infotainment system.
2. Use your left foot to press down on the brake pedal and hold it.
3. Select gear .
4. Use your right foot to operate the accelerator pedal until an engine speed of approx. 2000 rpm to 4000 rpm is automatically maintained.
Depending on the model, a message is shown in the instrument cluster display to indicate activation of the Launch Control Program.
5. To start the vehicle with maximum acceleration, take your left foot off the brake ⇒ .
6. Switch the traction control system and ESC back on or switch ESC Sport off after acceleration.
The Launch Control Program is only available if the transmission has “warmed up” and the steering wheel is pointing “straight ahead”.
WARNING
Fast acceleration or switching off the ASR or ESC or activating ESC Sport can cause traction loss and sliding. This could cause loss of vehicle control,
accidents, and serious or fatal injuries, especially on slippery roads, such as on wet, icy or dirty roads.
Only use the kick-down function, Launch Control Program or accelerate quickly when the visibility, weather, road, and traffic conditions allow it, and when
other road users will not be endangered by the vehicle's acceleration and driving style.
Switch ASR or ESC back on or switch ESC Sport back off after acceleration.
WARNING
Prolonged braking causes the brakes to overheat. This can considerably reduce braking performance, considerably increase braking distance and possibly lead
to a total brake system malfunction. Accidents and serious or fatal injuries could result.
Never let the brakes “rub” too often and too long or press the brake pedal too often and too long.
NOTICE
If the vehicle rolls with the engine switched off, the transmission is not lubricated. This can cause the automatic transmission to overheat and can damage it.
If you stop on inclines when a gear is engaged, do not press the accelerator pedal to prevent the vehicle from rolling away.
Never let the vehicle roll in gear, especially when the engine is stopped.
NOTICE
Vehicles with the Launch Control Program: All vehicle components are put under intense strain when accelerating with the Launch Control Program. This can
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cause increased wear.
NOTICE
If the brake pads “rub” when the brake pedal is pressed lightly, wear is increased.
Never let the brakes “rub” by pressing the pedal lightly when braking is not really necessary.
Troubleshooting
The engine is not starting
The brake pedal was not pressed, for example when trying to shift to another gear using the selector lever.
Transmission overheating
An audible warning may also sound. Where applicable, a message will appear in the instrument cluster display.
The DSG ® automated transmission can become too hot, for example due to frequently starting up on slopes.
1. At the next opportunity, stop and let the transmission cool down with the parking lock engaged and the engine running ⇒ .
2. If the indicator light does not turn off, do not continue driving.
3. Contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility for assistance. Otherwise, the transmission could become severely
damaged.
Transmission overheating
An audible warning may also sound. Where applicable, a message will appear in the instrument cluster display.
The DSG ® automated transmission can become too hot, for example due to frequently starting up on slopes.
1. Let the transmission cool down with the parking lock engaged and the engine running ⇒ .
3. Contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility for assistance. Otherwise, the transmission could become severely
damaged.
If there is a loss of power, for example due to the 12 V vehicle battery being drained, and the vehicle should be towed, then the selector lever lock must be released
manually. Contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility for assistance.
Emergency program
If all of the selector lever position displays have a gray background on the instrument cluster display, this means there is a system malfunction. The DSG ®
automated transmission runs in emergency mode. The vehicle can still be driven in emergency mode, but only at a reduced speed and not in all gears.
With the DSG ® automated transmission, it may no longer be possible to drive in reverse gear in some cases.
In all cases, have the DSG ® automated transmission checked immediately by suitably qualified professionals. Volkswagen recommends contacting an authorized
Volkswagen dealer or authorized Volkswagen Service Facility.
If the vehicle does not move in the desired direction, the system may not have engaged the drive position correctly.
1. Press the brake pedal and select the drive position again.
2. If the vehicle still does not move in the desired direction, there is a system malfunction. See an authorized Volkswagen dealer or authorized Volkswagen Service
Facility for assistance to have the system checked.
WARNING
If the parking lock is released and the electronic parking brake is switched off, the vehicle may start to move unexpectedly on inclines or hills. This can cause
accidents and serious injuries.
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Never release the parking lock once the electronic parking brake is switched off.
NOTICE
If the vehicle rolls with the engine off and the selector lever in position for a long period of time or at high speed, the DSG® automated transmission will be
damaged.
Do not allow the vehicle to roll for a long period of time or at high speed with the engine off and in the gear, e.g. in the case of towing.
NOTICE
If the transmission gets too hot or overheats, this may lead to increased wear or damage to the component.
Avoid starting the vehicle and driving slowly, like at walking speed, while the transmission is overheated.
Drive faster than approx. 20 km/h (approx. 12 mph) or immediately stop the vehicle safely the first time the vehicle indicates that the transmission is
overheating.
Stop the vehicle safely as soon as possible and switch off the engine if the message and audible warning are repeating approximately every 10 seconds.
Only start driving again when the audible warning is no longer sounding.
An inconsistent driving style increases consumption. When the driver actively pays attention to traffic, this can prevent frequent acceleration and braking
maneuvers. Maintaining enough distance to the vehicle driving ahead helps you to drive with better anticipation.
Excessively high speeds increase the rolling resistance and air resistance and with that, the power needed to move the vehicle. Never drive at the maximum vehicle
speed.
Low tire pressures cause wear as well as increased rolling resistance of tires, and this increases consumption. Use tires with optimal rolling resistance.
Follow the specifications on the tire pressure label ⇒ Checking the tire pressure .
Tire Pressure Monitoring System ⇒ How the Tire Pressure Monitoring System Works .
Full synthetic engine oils with a low viscosity reduce the frictional resistance in the engine and distribute significantly better and faster when cold-starting the engine.
WARNING
If you drive at high speed and without sufficient safety distance, accidents and serious or fatal injuries can result.
Always adapt your speed and remain a safe distance to vehicles driving ahead according to the visual, weather, road, and traffic conditions.
Do not use more than two thirds of the maximum engine RPM.
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The driving style during the first 1500 km (approx. 1000 miles) also affects the engine's quality. Even after that – especially when the engine is cold – the engine
should be driven at moderate engine speeds to reduce engine wear and increase the possible mileage.
New tires and brake pads must be carefully broken in.
NOTICE
Driving at too low an RPM can cause increased wear and damage to the engine.
If the new engine is broken in gently, its service life is increased while, at the same time, reducing engine oil consumption.
Gear recommendation
Depending on the vehicle equipment, a recommendation to select a fuel-saving gear can be displayed as a number in the instrument cluster while you are driving
fig. 90.
Vehicles with an automatic transmission: To do this, the transmission must be in the tiptronic program.
If the optimal gear is currently selected, no gear recommendation is made. The gear that is currently selected is displayed.
CAUTION
The gear recommendation is simply an aid and cannot replace the driver's attention and responsibility. Selecting an unsuitable gear for the driving situation may
lead to accidents and injuries.
Always select the correct gear for the relevant driving situation, such as when overtaking or driving uphill.
For vehicles with manual transmission, the gear recommendation display is turned off when you press the clutch pedal. For vehicles with automatic
transmission, the gear recommendation display is turned off when you leave the tiptronic position.
Eco tips
The correct driving style can help to
reduce consumption, pollution, and
wear on the engine, brakes, and tires.
The following tips will help you
conserve the environment and your
money.
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Fig. 91 Fuel consumption in l/100 km (mpg) for two different environmental temperatures.
Whenever you have to brake and rolling is not possible, the switch from the accelerator pedal to the brake pedal should be quick and even. This ensures the best
possible use of energy recuperation. No fuel is consumed.
Vehicles with an automatic transmission: If neither the accelerator nor the brake pedal are pressed in gear , the vehicle will roll (“coasting feature”) using almost no
energy.
With the Eco coasting function, the engine will not only disengage but will also stop. No energy is recuperated, but the vehicle can roll a very long distance without
fuel consumption with a predictive driving style.
Start driving immediately at low speeds. When stationary for a long time, do not shift to idle, but rather stop the engine, for example when in a traffic jam or at a
railroad crossing. On vehicles with an activated start-stop system, the engine can turn off automatically when the vehicle is stopped and when stationary.
Refuel in moderation
A full fuel tank increases the vehicle weight. A fuel tank that is half to three-quarters full is best suited for city driving.
A cold engine has a very high consumption rate. The optimal operating temperature is only reached after several kilometers (miles). When outside temperatures are
very low, for example in winter, the consumption is much higher than average fig. 91. Plan trips economically and combine short trips.
Regular maintenance is required for fuel-efficient driving and increases the service life of the vehicle.
Clearing out the luggage compartment, for example by removing empty crates or unneeded child restraints, can reduce consumption.
To keep the vehicle air resistance as low as possible, remove accessories such as ski, bicycle, and roof racks after use.
Saving energy
The alternator, which is powered by the engine, generates power for the electrical equipment, such as the climate control system, window heating, or ventilation.
Saving energy is simple, for example:
When temperatures are high, air out the vehicle before driving and drive short distances with the windows open. Then turn on the climate control system.
NOTICE
If the vehicle rolls down mountains or hills in neutral , the transmission is not lubricated. This can cause the automatic transmission to overheat and can
damage it.
Never leave the vehicle in neutral gear, especially when the engine is stopped.
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An authorized Volkswagen dealer or authorized Volkswagen Service Facility can provide you with more information about correct maintenance and replacement
parts that are particularly energy efficient, such as new tires.
If necessary, read and heed the information about roof racks ⇒ Roof rack.
WARNING
Sliding loads can considerably impair the driving stability and safety of your vehicle, and increase the braking distance when you brake hard or perform
emergency braking. This can cause accidents and serious or fatal injuries.
Engage the rear seat backrests and, if necessary, the adjustable rear seats securely.
WARNING
If driving with the trunk lid unlocked or open, loose objects can fall out of the vehicle and injure other road users. This can cause accidents and serious or fatal
injuries.
Avoid abrupt or sudden driving and braking maneuvers because the open trunk lid can move in an uncontrolled manner.
If there is a roof rack with cargo on the trunk lid, always remove it before driving with an open trunk lid.
WARNING
Objects protruding from the luggage compartment change the vehicle length and may possibly endanger other road users. This can cause accidents and
serious or fatal injuries.
Mark objects sticking out of the luggage compartment so they will be visible to others on the road.
WARNING
Among other substances, engine exhaust gases contain carbon monoxide, an odorless and colorless poisonous gas. If driving with the trunk lid open,
poisonous exhaust may enter the vehicle interior, leading to a loss of consciousness, carbon monoxide poisoning, accidents and serious or fatal injuries.
To prevent poisonous exhaust from entering the vehicle, always drive with the trunk lid closed.
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Always drive with the trunk lid closed if the load can be transported with the trunk lid closed.
NOTICE
Opening the trunk lid changes the height and possibly the length of the vehicle. This can cause damage to the vehicle if driving carelessly.
Be aware of the changed outer dimensions, such as when driving through underpasses.
The water must not be any higher than the bottom of the vehicle body ⇒ .
Never stop the vehicle, drive in reverse, or stop the engine in water.
Oncoming vehicles create waves that can raise the water level for your vehicle enough that it is not safe to drive through.
Always manually deactivate the start-stop system when driving through water ⇒ Start/Stop system.
WARNING
When driving through water, mud, slush, etc., the braking effect may be delayed due to damp or icy brake rotors and brake pads in the winter, and this can
extend the braking distance. This could cause a loss of vehicle control, accidents and serious or fatal injuries.
Perform careful braking maneuvers to dry and remove ice from the brakes.
Do not endanger road users or disregard legal regulations during braking maneuvers.
Avoid abrupt and sudden braking maneuvers directly after driving through water.
NOTICE
Driving through water can greatly damage or corrode parts of the vehicle, e.g. electronics.
Using fresh water, immediately rinse any parts of the vehicle that may have come into contact with salty water.
The vehicle was manufactured by the factory for a specific country and meets those requirements and approval regulations that were valid at the time of vehicle
manufacture ⇒ .
If the vehicle will be used temporarily or for a brief period in another country, then read and observe the following information.
Some countries have special safety standards and regulations that differ from the vehicle configuration. Volkswagen recommends obtaining information about legal
regulations from an authorized Volkswagen dealer or authorized Volkswagen Service Facility before driving in other countries.
If the vehicle is sold in another country or will be used for an extended period in another country, then the applicable legal regulations in that country must be
observed.
Certain equipment may need to be installed or removed and functions may need to be deactivated. The scope and types of service may also be affected. This
particularly applies if the vehicle is being operated for an extended period in a different climate region.
Due to the many different frequency bands around the world, the Infotainment system installed at the factory may not function in other countries.
Volkswagen is not responsible for damage to the vehicle caused by substandard fuel, insufficient service, or not using Volkswagen Genuine parts.
Volkswagen is not responsible if the vehicle does not meet all of the applicable legal requirements in other countries and continents.
WARNING
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At high altitudes, the air density is lower. Due to the reduced air density, engine power may be reduced and when in operation for extended periods at high
altitudes, vehicle components may be damaged. Lower engine power can result in accidents, e.g. when overtaking, and may result in serious or fatal injuries.
Before driving abroad, obtain information from a suitably qualified professional, particularly for altitudes above 3000 m (around 9843 ft) above sea level.
Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Driving on slopes
Hill start assist
Hill start assist helps when starting to
drive uphill by actively holding the
vehicle in place.
Functional requirements
The following requirements must be met at the same time:
The vehicle must be stationary and held with the brake pedal until you start driving.
To start driving, take your foot off the brake pedal and press the accelerator pedal immediately. The brakes will release gradually as you start driving.
The holding function of the Hill Start Assist remains active only for a short time. Drive off within approx. two seconds.
When is it active?
Hill Start Assist is immediately deactivated if one of the conditions specified below in is no longer met:
CAUTION
If you do not pull away immediately after releasing the brake pedal, the vehicle may roll backward under certain circumstances. This can cause injuries or
damage to objects.
If this is the case, press the brake pedal or set the electronic parking brake immediately.
Press the brake pedal for a few seconds before you start to drive if you are driving on an incline in heavy traffic and you would like to prevent the vehicle
from rolling backwards when starting to drive.
System function
The DSG ® automated transmission selects the optimum gear itself, depending on the present gradient and current speed. The selector lever must be in the
selector lever position. Downhill speed control is not active in Tiptronic mode.
As the downhill speed control can only downshift as far as third gear, you may need to switch to Tiptronic mode on very steep downhill stretches. In Tiptronic mode,
manually shift into second or first gear to use the engine's braking efficiency and reduce the load on the brakes.
While downhill speed control is active, the start-stop system is automatically deactivated.
In addition, if Adaptive Cruise Control (ACC) is switched off: if the speed is slower than approx. 80 km/h (approx. 50 mph).
Additionally if Adaptive Cruise Control (ACC) is active: If the saved speed is exceeded.
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If the transmission upshifts because the engine speed is greater than approximately 4500 rpm.
Additionally if Adaptive Cruise Control (ACC) is active: if the saved speed can be maintained.
WARNING
The downhill speed control is not a replacement for the driver's attention and works only within the system limitations. The downhill speed control cannot detect
all driving situations and may not react, or may react with a delay, or may react in a way that is not desired. If you are careless, there is a risk of accidents due to
unintentional vehicle movement. This can cause serious or fatal injuries.
Always stay attentive and do not rely solely on the system. The driver is always responsible for control of the vehicle.
Be aware that the downhill speed control cannot hold the vehicle on the incline or brake sufficiently going downhill in every situation, for example if the
ground is slippery or icy.
Manually brake the vehicle if the vehicle moves faster despite downhill speed control.
Always adapt your speed and driving style to the visibility, weather, road and traffic conditions.
Different driving modes are available depending on the vehicle equipment. The influence of vehicle systems on the individual driving modes depends on the vehicle
equipment.
During the drive, the adaptive chassis control (DCC ) adapts the suspension damping to the current ground and driving situation. The adaptive chassis control also
incorporates the suspension tuning of the selected driving mode.
Vehicles with R-Performance rear axle differential with dynamic torque splitter
The R-Performance rear axle differential with dynamic torque splitter is available on R models, depending on the vehicle equipment. To achieve more traction when
cornering, the system can distribute more torque to the wheel on the outside of the corner. The system also incorporates the suspension tuning of the selected
driving mode.
WARNING
Setting the driving mode while driving can distract from traffic. This can cause accidents and serious or fatal injuries.
If you select a driving mode while driving, the vehicle systems, except for Drive, will be switched over to the new driving mode immediately.
1. When the traffic situation allows it, briefly take your foot off the accelerator pedal to enable the newly selected driving mode to be applied to the Drive vehicle
system as well.
Selecting the driving mode via the control in the upper center console
1. Tap .
2. To select driving modes, tap again or tap the desired driving mode in the Infotainment system.
Selecting a driving mode via the button on the multi-function steering wheel
on the multi-function steering wheel is available on R models, depending on the vehicle equipment.
1. Press gently.
The Drift and Special driving modes can only be selected in the Infotainment system.
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Displaying information about the driving mode
1. To display additional information about the selected driving mode, tap in the Infotainment system.
With the Custom driving mode, you can adapt individual vehicle systems according to your preferences.
WARNING
Always adapt your speed and driving style to the visibility, weather, road and traffic conditions.
Use the Drift driving mode only if you have been trained in the art of drifting and are skilled and experienced in the art.
Use the Drift driving mode on race tracks or closed-off courses only.
Only use Drift driving mode if the closed road is dry and free of ice and snow.
NOTICE
Drifting can lead to increased or additional wear of vehicle components. Taking your vehicle beyond its limits and improper use of the Drift driving mode may
affect the validity of your guarantee.
Only use Drift driving mode if you are familiar with this function.
In R models, the Sport driving mode represents the basic settings for the vehicle systems when the ignition is switched on.
Behavior of the driving mode when switching the ignition off and on
If you switch the ignition off and then on again, the previously selected driving mode remains selected.
Whenever you switch the ignition in R models off and on again, the Sport driving mode is selected.
Behavior of the Drive vehicle system when the ignition is switched off and on
The Drive vehicle system settings are reset to the Comfort driving mode settings when you switch the ignition off and on again.
In R models, the settings for the Drive vehicle system are reset to the Sport driving mode settings when you switch the ignition off and on again.
You can change the Drive vehicle system back to the preferred driving mode.
Troubleshooting
Adaptive chassis control malfunction
The message Fault: Damper control may appear in the instrument cluster display.
1. Contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility to have the system inspected. Volkswagen recommends contacting an
authorized Volkswagen dealer or authorized Volkswagen Service Facility.
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Malfunction in the all-wheel drive
The message All-wheel drive is not working. It is not possible to continue driving. Please contact workshop. may appear in the instrument cluster display.
1. Park the vehicle for about 10 minutes and then continue driving with adapted speed and driving style.
2. If the malfunction persists, contact a suitably qualified professional. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized
Volkswagen Service Facility.
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Driver assistance systems
Sensor system information
Introduction
Depending on the vehicle equipment,
the vehicle has driver assistance
systems that increase driving
convenience. These driver assistance
systems use some sensors and cameras
(hereafter referred to as the “sensor
system”) that are only partially visible
to you.
The sensors and cameras visually detect the vehicle's surroundings ultrasonically or by using radar waves.
WARNING
The driver assistance systems are not a replacement for the driver's attention and work only within their system limitations. The driver assistance systems
cannot detect all driving situations and may not provide warnings or react, or may provide warnings or react with a delay, or may provide warnings or react in a
way that is not desired. If you are careless, there is a risk of accidents, serious injuries and death.
Always stay attentive and do not rely solely on the system. The driver is always responsible for control of the vehicle.
Be aware of the limits of the sensor system and the system limitations of the individual systems.
Always adapt your speed and distance to vehicles driving ahead based on the visual, weather, road, and traffic conditions.
Pay attention to indicators in the instrument cluster display and respond to the displays accordingly when the traffic situation allows.
When driving in poor weather conditions, such as heavy rain, snow or heavy spray.
When driving on roads with embedded metal objects, such as railroad tracks
Following a violent impact affecting components within the range of the radar sensors, e.g. following a rear-end collision.
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In front of bumps or dips in the road
When driving in poor weather conditions, such as heavy rain, snow, fog or heavy spray and poor road conditions.
If the camera is not available due to long exposure to direct sunlight or high ambient temperatures.
Delayed reaction
If the sensor system is exposed to environmental conditions that limit its function, the driver assistance systems may only be able to detect this with a delay.
Therefore, the display that indicates that functions are impaired may be delayed when you first start driving or while driving.
The sensor system always measures straight ahead. Therefore, on tight curves, vehicles may be detected by mistake or vehicles driving ahead may not be
detected.
Vehicles that are driving close to your vehicle but outside the sensor range, such as motorcycles, cannot be detected.
Vehicles that change to your lane close in front of your vehicle cannot be detected. This also applies to vehicles with attachments exceeding the vehicle dimensions.
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Autonomous Emergency Braking (Front Assist) ⇒ System Limitations of Front Assist .
The vehicle has ACC if you can adjust ACC settings in the Assistance systems menu in the Infotainment system.
Speed range
You can set a speed between approx. 20 km/h (approx. 15 mph) and approx. 210 km/h (approx. 130 mph). The maximum speed that you can set may be lower,
depending on the vehicle equipment and country.
You can override the ACC system at any time. The regulation function is canceled when you apply the brakes. When you accelerate, the regulation function is
paused while accelerating and then resumed with the speed set.
WARNING
ACC is not a replacement for the driver's attention and works only within the system limitations. ACC cannot detect all driving situations and may not react, or
may react with a delay, or may react in a way that is not desired. If you are careless, there is a risk of accidents, serious injuries and death.
Always stay attentive and do not rely solely on the system. The driver is always responsible for control of the vehicle.
Always adapt your speed and distance to vehicles driving ahead based on the visual, weather, road, and traffic conditions.
Take over steering immediately if a driver intervention prompt appears in the instrument cluster display or the deceleration by ACC is not sufficient.
Apply the brakes if the vehicle continues to roll unintentionally, e.g. after a driver intervention prompt.
Stop-and-go traffic
ACC can brake the vehicle and bring it to a standstill. ACC remains active, and the instrument cluster display shows ACC is ready for a few seconds. In this time,
the vehicle will automatically move again once the vehicle driving ahead starts.
Driving off when drive-readiness has ended and the vehicle driving ahead has already started moving:
WARNING
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If ACC is ready appears in the instrument cluster display and the vehicle driving ahead starts to move, your vehicle will start driving automatically. The vehicle
may not be able to detect obstacles in the vehicle's path when this happens. This may cause accidents and serious injuries.
Check the vehicle's path every time before you start driving and brake the vehicle if necessary.
ACC detects driving situations using the radar and ultrasonic sensors in the front of the vehicle and the camera behind the windshield. The radar sensor has a range
of up to approx. 160 m (approx. 520 ft).
WARNING
If you use the ACC in situations outside system limitations, accidents and serious injuries may result and legal regulations may be violated.
Be aware of the limitations of the sensor system ⇒ Limits of the sensor system and cancel the regulation in the situations described.
Unrecognizable objects
ACC only detects vehicles that are moving in the same direction or are stationary. The following will not be detected:
Pedestrians
Animals
Stationary vehicles
ACC responds in a limited manner to stationary vehicles up to approx. 60 km/h (approx. 37 mph), provided that a stationary vehicle is detected as such and your
own vehicle can be comfortably braked behind the stationary vehicle within the system limits of ACC. ACC does not perform emergency braking fig. 95.
The reaction to stationary vehicles depends on the vehicle equipment and is not available in all countries.
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Fig. 96 Left side of the multi-function steering wheel (variant 1).
Switching on
1. Press the button.
ACC saves the current speed and maintains the set distance. If the current speed is outside the specified speed range, the ACC adjusts the minimum speed
when driving too slowly or the maximum speed when driving too quickly.
In addition, the anti-slip regulation (ASR) is activated and ESC Sport is deactivated.
The following indicator lights may turn on depending on the driving situation:
ACC is regulating – no vehicle ahead detected. ACC is regulating – vehicle ahead detected.
If the ACC is not functioning, the gray indicator lights come on.
If the respective indicator light for the driving situation lights up gray, the speed and distance are saved.
If the anti-slip regulation (ASR) is deactivated, then the Adaptive Cruise Control is automatically stopped.
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Resuming the regulation function
1. Press the button.
ACC assumes the last set speed and the last set distance. The instrument cluster display shows the set speed, and indicator lights turn on corresponding to the
driving situation.
Switching off
1. Press and hold the button.
Fig. 98 In the instrument cluster display: set distance (general example, ACC is regulating).
You can set the distance at five levels from very short to very long:
Steering wheel version 2: Alternatively, swipe vertically over the button area from to or .
Or: Press the button repeatedly until the preferred distance is set.
The instrument cluster display shows the selected level fig. 98 . Heed the country-specific regulations for minimum distance.
In the Assistance systems menu of the Infotainment system, you can choose whether you want the regulation to start at the distance that was set at the end of the
journey or start at a preselected distance.
If ACC is not regulating, the set distance and the vehicle will not be highlighted on the instrument cluster display.
You can adjust the stored speed within the specified speed range using the buttons on the multi-function steering wheel as follows:
+ 10 km/h (5 mph): Press and hold the button. Pressing for the first time changes to the next-largest tens digit (km/h) or fives digit (mph).
- 10 km/h (5 mph): Press and hold the button. Pressing for the first time changes to the next-smallest tens digit (km/h) or fives digit (mph).
+ 10 km/h (5 mph): Press the button firmly or swipe it from the bottom to the top. Pressing for the first time changes to the next-largest tens digit (km/h) or
fives digit (mph).
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- 10 km/h Press the
(5 mph): button firmly or swipe it from the top to the bottom. Pressing for the first time changes to the next-smallest tens digit (km/h) or fives digit
(mph).
WARNING
ACC cannot detect all driving situations correctly. If the vehicle is less than the minimum distance from the vehicle ahead and the difference in speed between
the vehicle ahead and your own vehicle is so great that the speed deceleration from the ACC is not sufficient, there is a risk of a rear end collision. This may
result in serious injury or even death.
To override the speed and distance control, press the accelerator pedal. In this case, ACC will not brake automatically.
Always set a longer distance when there is rain, snow, or poor visibility.
Select the desired driving mode in the Assistance systems menu in the Infotainment system.
Distance control is deactivated. The vehicle only maintains the set speed.
Troubleshooting
Please read the introductory information and heed the Warnings and Notice ⇒ Introduction.
The radar sensor is dirty. Clean the radar sensor ⇒ Vehicle care.
The visibility of the radar sensor is limited due to weather conditions, such as snow, or from soap residue or coatings. Clean the radar sensor ⇒ Vehicle care
Radar sensor visibility is limited by attachments, decorative frames on license plate holders, or stickers. Clear the area around the radar sensor ⇒ Sensors
and Cameras.
The radar sensor is misaligned or damaged, for example as a result of damage to the front of the vehicle. Check if there is noticeable damage ⇒ Sensors and
Cameras.
Painting work was carried out on or structural modifications were made to the front of the vehicle ⇒ Repairs and technical modifications.
The original Volkswagen emblem is not used. Volkswagen recommends the use of Volkswagen original parts or Volkswagen original accessories, which you
can acquire from an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
If the problem persists, contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility. Volkswagen recommends contacting an
authorized Volkswagen dealer or authorized Volkswagen Service Facility.
The ultrasonic sensors are soiled, obscured or damaged. Clean the ultrasonic sensors ⇒ Vehicle care.
Clear the area around the ultrasonic sensors and check for damage ⇒ Sensors and Cameras .
The brakes are overheating, and the regulation function has been automatically canceled. Let the brakes cool down and check the function again.
If the problem persists, contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility. Volkswagen recommends contacting an
authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Additional information may be displayed in the vehicle status, depending on the malfunction ⇒ Vehicle settings menu .
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A gear is engaged for driving forward.
Front Assist
Introduction
Front Assist can recognize impending
forward collisions and warn the driver.
In addition, the system can provide
support when braking and initiate an
automatic braking maneuver.
The Front Assist system can help to avoid accidents but cannot replace the driver's attention.
Front Assist works solely within the system limitations. Warning times vary depending on the Traffic Situation and the driving behavior.
Range of functions
Front Assist includes the following additional functions, depending on the vehicle equipment and the country:
Pedestrian Monitoring.
Cyclist Monitoring.
The functions named are automatically active if Front Assist is switched on.
Recognizable objects
Autonomous Emergency Braking (Front Assist) can recognize the following objects, depending on the vehicle equipment and the country:
Vehicles.
Bikes.
Pedestrians.
You can cancel automatic braking interventions by moving the steering wheel or pressing the accelerator pedal.
Automatic braking
Front Assist can brake the vehicle to a stop. The vehicle will not be held at a stop after that. Press the brake pedal.
The brake pedal feels more firm during an automatic braking maneuver.
WARNING
Front Assist is not a replacement for the driver's attention and works only within the system limitations. Front Assist cannot detect all driving situations and may
not react, may react with a delay, or may react in a way that is not desired. If you are careless, there is a risk of accidents, serious injuries and death.
Always stay attentive and do not rely solely on the system. The driver is always responsible for control of the vehicle.
Always adapt your speed and distance to vehicles driving ahead based on the visual, weather, road, and traffic conditions.
Consider interrupting automatic Autonomous Emergency Braking (Front Assist) interventions if necessary.
When Front Assist warns you, brake the vehicle immediately or maneuver around the obstacle, depending on the driving situation.
If you are unsure which functions are included with your vehicle depending on the vehicle equipment and country, consult suitably qualified professionals
before starting your journey. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Speed ranges
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Autonomous Emergency Braking (Front Assist) provides maximum support within these speed ranges:
Response to vehicles: Approx. 5 km/h (approx. 3 mph) to approx. 250 km/h (approx. 155 mph).
Response to bikes: Approx. 5 km/h (approx. 3 mph) to approx. 250 km/h (approx. 155 mph).
Response to pedestrians: Approx. 5 km/h (approx. 3 mph) to approx. 85 km/h (approx. 53 mph).
The support system can involve an advance warning, an immediate warning, automatic braking or braking support. A distance warning may also be displayed.
Influencing factors
Whether and in which speed range Autonomous Emergency Braking (Front Assist) reacts to the named objects is dependent on the following factors:
Type of object.
The work area can therefore be limited if the vehicle approaches an object very quickly and thus has little time to react.
Furthermore, not all warning levels are passed through in all situations. Depending on the speed, there may not be, for example, an advance warning or immediate
warning, but rather an automatic braking maneuver that occurs straight away, so as to best protect the detected object.
Distance warning
Front Assist detects if there is a safety hazard from following the vehicle ahead too closely.
The indicator light turns on. Increase the distance.
Advance warning
Front Assist detects a possible collision and prepares the vehicle for possible emergency braking.
A warning tone sounds and the warning light turns on. Apply the brakes or maneuver to avoid the collision.
Immediate warning
If you do not respond to the advance warning, the brakes may be applied briefly to indicate the increasing risk of a collision. Apply the brakes or maneuver to avoid
the collision.
Automatic braking
Autonomous Emergency Braking (Front Assist) can brake the vehicle automatically in several stages of increasing braking force. Reducing the vehicle speed may
help to reduce the damage resulting from a collision.
Braking support
If the system detects that you are not braking enough before an impending collision, Front Assist can increase the braking force and thus help to reduce the risk of a
collision. The braking support is only active as long as you are firmly pressing the brake pedal.
Front Assist detects driving situations using a radar sensor in the front of the vehicle and the camera behind the windshield.
Note the limitations of the sensor system ⇒ Limits of the sensor system . Always remain attentive and intervene manually if necessary.
Unrecognizable objects
Autonomous Emergency Braking (Front Assist) may not react or may react with a delay to the following objects:
Stationary or oncoming cyclists; also no reaction to cyclists crossing the road without Cyclist Monitoring.
Pedestrians and cyclists who are not detected as such, for example because they are fully or partially hidden.
Functional limitations
In addition to the situations described under the sensor system limitations, Front Assist may not react, may react with a delay, or may react in a way that is not
desired in the following example situations:
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If ESC is regulating or is malfunctioning.
If multiple brake lights are malfunctioning on a bicycle rack that is connected to the vehicle electrical system.
If the vehicle is accelerating very quickly or the accelerator pedal is pressed all the way down
In unclear traffic situations, for example if vehicles driving ahead are braking quickly or are turning
If the vehicle is not being driven on public roads, for example during off-road driving or on a racetrack.
Following a violent impact affecting components within the range of the radar sensor, e.g. following a rear-end collision.
WARNING
If you use Front Assist in these situations, accidents and serious injuries or even death could occur.
However, Front Assist is not available or its availability is restricted while the white indicator light is turned on.
Volkswagen recommends always leaving Front Assist and all of its equipment- and country-dependent functions switched on. Exceptions ⇒ System Limitations of
Front Assist.
You can switch Autonomous Emergency Braking on and off manually and view the switched on condition.
If you switch off Front Assist, all of its equipment- and country-dependent functions are also switched off. The yellow indicator light turns on in the
instrument cluster display.
If Front Assist was automatically deactivated, e.g. if towing is detected, the yellow indicator light also comes on.
Troubleshooting
Please read the introductory information and heed the Warnings and Notice ⇒ Introduction.
Autonomous Emergency Braking (Front Assist) is temporarily not available or has limited availability. After driving straight for a short distance, Autonomous
Emergency Braking is available again and the indicator light goes out. If the vehicle does not drive, the indicator light stays on.
Autonomous Emergency Braking (Front Assist) not available or has limited availability
The yellow indicator light turns on. In addition, a message is shown in the instrument cluster display.
The radar sensor or camera field of view is dirty. Clean the radar sensor and windshield ⇒ Vehicle care.
The visibility of the radar sensor or camera is limited due to weather conditions, such as snow, or from soap residue or coatings. Clean the radar sensor and
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windshield ⇒ Vehicle care.
Radar sensor visibility is limited by attachments, decorative frames on license plate holders, or stickers. Clear the area around the radar sensor ⇒ Sensors
and Cameras.
The camera's view is limited by attachments or stickers. Keep the area around the camera field of view clear ⇒ Sensors and Cameras .
The radar sensor or the camera is misaligned or damaged, for example as a result of damage to the front of the vehicle or the windshield. Check if there is
noticeable damage ⇒ Sensors and Cameras .
The camera was automatically deactivated due to a high ambient temperature or long exposure to direct sunlight. Front Assist will be available once the
camera is available again.
Painting work was carried out on or structural modifications were made to the front of the vehicle ⇒ Repairs and technical modifications.
The original Volkswagen emblem is not used. Volkswagen recommends the use of Volkswagen original parts or Volkswagen original accessories, which you
can acquire from an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
If the problem persists, turn off Autonomous Emergency Braking and contact suitably qualified professionals. Volkswagen recommends contacting an
authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Front Assist is not functioning as expected or has been triggered multiple times unnecessarily
The radar sensor or camera field of view is dirty. Clean the radar sensor and windshield ⇒ Vehicle care.
The system limitations are not adhered to ⇒ System Limitations of Front Assist .
If the problem persists, turn off Autonomous Emergency Braking and contact suitably qualified professionals. Volkswagen recommends contacting an
authorized Volkswagen dealer or authorized Volkswagen Service Facility.
If the system detects that the vehicle is coming too close to a lane marker, Lane Assist warns the driver with corrective steering. The driver can override the
corrective steering at any time.
Speed range
Lane Assist is ready to take control (active system status) when a lane marking is detected within the system limits above approximately 60 km/h (approximately
35 mph).
WARNING
Lane Assist is not a replacement for the driver's attention and works only within the system limitations. Lane Assist cannot detect all driving situations and may
not react, may react with a delay, or may react in a way that is not desired. If you are careless, there is a risk of accidents, serious injuries and death.
Always stay attentive and do not rely solely on the system. The driver is always responsible for keeping the vehicle within the lane.
Always adapt your speed and distance to vehicles driving ahead based on the visual, weather, road, and traffic conditions.
Always keep your hands on the steering wheel so that you are prepared to steer at any time.
Pay attention to indicators in the instrument cluster display and respond to the prompts accordingly when the traffic situation allows.
Lane Assist detects lane markings with the camera behind the windshield.
Observe the limits of the camera ⇒ Limits of the sensor system . Always be attentive and intervene yourself if necessary!
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Lane markings not detected or not correctly recognized
Lane Assist does not correctly detect all lane markings. If lane markings are not detected or if markings are incorrectly detected as lane markings, Lane Assist may
fail to intervene when it should or may intervene when not desired. In addition to the situations specified in the camera limitations, this may also occur in the
following situations, among others:
Always be attentive and intervene yourself if necessary by overriding unwanted interventions by the system immediately. Temporarily switch off Lane Assist if
required.
When the turn signals are switched on before a manual lane change.
You can view the switched on condition of Lane Assist in the instrument cluster display and in the Infotainment system. You can also switch Lane Assist on and off
there.
Depending on the vehicle equipment, the button is located either on the multi-function steering wheel or the turn signal and high beam lever.
Displays
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Fig. 99 In the instrument cluster display: displays of Lane Assist
Lane marking detected. The system is ready to monitor on the indicated side.
Depending on the vehicle equipment, further details about lane marking, such as broken road markings, may also be shown on the instrument cluster display.
Depending on the equipment, a display may also appear in the head-up display.
One of the following indicator lights will light up, depending on the driving situation:
System active and ready to control. System in operation (corrective steering intervention).
If the indicator light does not light up, Lane Assist is not ready for operation on both sides (inactive system status) or is switched off.
If Travel Assist is actively controlling, there will not be any steering intervention and no Lane Assist display.
If there is no steering activity, Lane Assist prompts you to drive in the center of your lane with an indicator in the instrument cluster display and warning chimes.
Depending on the vehicle equipment, semi-automatic vehicle control in a medical emergency (Emergency Assist) is activated when Emergency Assist is switched
on in the Infotainment system.
Independently of steering activity, you are also prompted by an indicator on the instrument cluster display and by a warning chime to drive in the middle of the lane if
the corrective steering intervention takes a long time.
A lane is no longer detected during a sharp corrective steering intervention by the system.
In addition, you can select the Vibration or Steering wheel vibration option in the Assistance systems menu in the Infotainment system. If you select this option, the
steering wheel will vibrate if Lane Assist is active and you drift onto a road lane marking that the system has detected.
Troubleshooting
Please read the introductory information and heed the Warnings and Notice ⇒ Introduction.
The yellow indicator light turns on. In addition, a message is shown in the instrument cluster display.
The camera field of view is dirty. Clean the windshield ⇒ Vehicle care.
The camera's view is limited due to weather conditions, such as snow, or from soap residue or coatings. Clean the windshield ⇒ Vehicle care.
The camera's view is limited by attachments or stickers. Keep the area around the camera field of view clear ⇒ Sensors and Cameras .
The camera is misaligned or damaged, for example as a result of damage to the windshield. Check if there is noticeable damage ⇒ Sensors and Cameras .
The camera was automatically deactivated due to a high ambient temperature or long exposure to direct sunlight. Lane Assist will be available once the
camera is available again. Stop the engine and restart.
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If the problem persists, contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility. Volkswagen recommends contacting an
authorized Volkswagen dealer or authorized Volkswagen Service Facility.
It can take a few seconds once the ignition has been switched on for a system fault to be recognized.
The vehicle has Travel Assist, if the button on the multi-function steering wheel is available.
Speed range
Travel Assist operates in a speed range between around 20 km/h (approximately 15 mph) and around 210 km/h (approximately 130 mph). This range is expanded
to, from 0 km/h (0 mph) to around 250 km/h (approximately 155 mph), for the adaptive lane guidance. This speed range may vary depending on the country.
Travel Assist detects driving situations using the same sensor technology as the Adaptive Cruise Control (ACC) and Lane Keeping System (Lane Assist).
Also observe the system limitations of and information on ACC and Lane Assist. Always remain attentive and intervene manually if necessary.
Travel Assist automatically regulates the speed and steers the vehicle. Within the system limitations, Travel Assist can also bring the vehicle to a halt behind a
stopping vehicle and drive on again.
You can override the Travel Assist regulation function at any time.
Displays
Fig. 100 In the instrument cluster display: Display during active control.
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Adaptive lane guidance is active.
Set distance.
Depending on the equipment, a display may also appear in the head-up display.
Depending on the vehicle equipment, further details may also be shown on the instrument cluster display, such as broken road markings and vehicles driving in
front.
Indicator lights on the instrument cluster display show the Travel Assist status, depending on the vehicle equipment:
Travel Assist active, Adaptive Cruise Control and adaptive lane guidance active. Travel Assist active, Adaptive Cruise Control active and adaptive lane
guidance passive.
If you remove your hands from the steering wheel, the system will ask you to take over the steering wheel after a few seconds with a message in the instrument
cluster display and with audible warnings.
Alternatively, depending on the vehicle equipment, semi-automatic vehicle control in a medical emergency (Emergency Assist) is activated when Emergency Assist
is switched on in the Infotainment system.
WARNING
Travel Assist is not a replacement for the driver's attention and works only within the system limitations. Travel Assist cannot detect all driving situations and
may not react, or may react with a delay, or may react in a way that is not desired. If you are careless, there is a risk of accidents, serious injuries and death.
Always stay attentive and do not rely solely on the system. The driver is always responsible for control of the vehicle.
Observe the system limitations of ACC ⇒ System Limitations of ACC and Lane Assist ⇒ Lane Assist system limitations .
Always adapt your speed and distance to vehicles driving ahead based on the visual, weather, road, and traffic conditions.
Always keep your hands on the steering wheel so that you are prepared to steer at any time.
Take over steering immediately if a driver intervention prompt appears in the instrument cluster display or the deceleration by Travel Assist is not
sufficient.
Apply the brakes if the vehicle continues to roll unintentionally, e.g. after a driver intervention prompt.
Fig. 101 Left side of the multi-function steering wheel (variant 1).
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Fig. 102 Left side of the multi-function steering wheel (variant 2).
Depending on the driving situation, the vehicle switches to the following system status in Travel Assist:
If ACC is regulating, Travel Assist maintains the current speed and the preset distance from the vehicle driving ahead (system status inactive).
At the same time, the vehicle is kept in its lane by steering movements when road markings are detected (system status active).
If ACC is not regulating, Travel Assist is switched on, but stays deactivated.
Travel Assist switches the driving situation accordingly to an active or inactive system status.
The indicator/warning light corresponding to the driving situation comes on in the instrument cluster display. A notification is also displayed.
Changing to ACC
1. Press the button on the multi-function steering wheel.
The vehicle switches from Travel Assist to the system status of ACC corresponding to the driving situation.
The further operation of Travel Assist corresponds to the operation of the ACC ⇒ Adjusting the ACC settings.
Troubleshooting
Please read the introductory information and heed the Warnings and Notice ⇒ Introduction.
The yellow indicator light turns on. In addition, a message is shown in the instrument cluster display.
There is a malfunction in the sensor system. Check the causes and troubleshooting measures described in the information on ACC and Lane Assist.
If the problem persists, contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility. Volkswagen recommends contacting an
authorized Volkswagen dealer or authorized Volkswagen Service Facility.
The white warning light will come on and a message will be shown in the instrument cluster display.
The red warning light will come on and a message will be shown in the instrument cluster display. An audible warning will sound or the steering wheel will vibrate,
depending on the driving situation.
You have let go of the steering wheel for a long period of time or the system limits have been reached.
1. Immediately take hold of the steering wheel and take over steering the vehicle.
You have let go of the steering wheel for a long period of time.
If the problem persists, contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility. Volkswagen recommends contacting an
authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Emergency Assist detects driving situations using the same sensor technology as the Adaptive Cruise Control (ACC) and Lane Keeping System (Lane Assist).
WARNING
Emergency Assist is not a replacement for the driver's attention and works only within the system limitations. Emergency Assist cannot detect all driving
situations and may not react, may react with a delay, or may react in a way that is not desired. Emergency Assist also cannot always avoid accidents and serious
injury by itself. If you are careless, there is a risk of accidents, serious injuries and death.
Always stay attentive and do not rely solely on the system. The driver is always responsible for control of the vehicle.
Observe the system limitations of ACC ⇒ System Limitations of ACC and Lane Assist ⇒ Lane Assist system limitations .
Always adapt your speed and distance to vehicles driving ahead based on the visual, weather, road, and traffic conditions.
You can switch Emergency Assist on and off in the Assistance systems menu in the Infotainment system.
When it is switched on, Emergency Assist is only active under the following conditions:
The system must detect lane markers on the left and right side of the vehicle.
If there is a system malfunction, Emergency Assist may switch off automatically.
Using warning chimes and brief braking maneuver, Emergency Assist prompts an inactive driver to take over control of driving. In addition, a message is shown in
the instrument cluster display and the volume of the Infotainment system is decreased.
System intervention
If you do not respond, the system can brake the vehicle and keep it in its lane. The following indicator light will come on in the instrument cluster display:
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System is regulating.
You can cancel the regulation at any time by accelerating rapidly, braking or steering as the traffic situation allows.
If the remaining stopping distance is sufficient, the vehicle slows down, if necessary, to a stop.
Gear P is engaged.
WARNING
Emergency Assist cannot detect all driving situations and may react in a way that is not desired. Accidents and serious injuries or even death could result.
If the vehicle behaves unexpectedly, you can stop intervention of Emergency Assist.
Seek assistance from suitably qualified professionals and have the system checked. Volkswagen recommends contacting an authorized Volkswagen
dealer or authorized Volkswagen Service Facility.
Troubleshooting
Please read the introductory information and heed the Warnings and Notice ⇒ Introduction.
Malfunction or fault. The yellow indicator light turns on. In addition, a message is shown in the instrument cluster display.
2. If the problem persists, turn off Emergency Assist and contact suitably qualified professionals. Volkswagen recommends contacting an authorized Volkswagen
dealer or authorized Volkswagen Service Facility.
Radar sensors behind the rear bumper cover monitor the area behind the vehicle. The system measures the distance and difference in speed to other vehicles and
informs the driver through visual signals in the housing of the outside mirrors.
Speed range
If Side Assist is switched on, it is active at speeds of approx. 15 km/h (approx. 9 mph) and above. Side Assist is deactivated at speeds below approx. 10 km/h
(approx. 6 mph).
WARNING
Side Assist is not a replacement for the driver's attention and works only within the system limitations. Side Assist cannot detect all driving situations and all
objects in the surrounding environment, and may not provide warnings, may provide warnings with a delay, or may provide warnings in a way that is not desired.
If you are careless, there is a risk of accidents, serious injuries and death.
Always stay attentive and do not rely solely on the system. The driver is always responsible for control of the vehicle and changing lanes.
Always adapt your speed and distance to vehicles driving ahead based on the visual, weather, road, and traffic conditions.
Always keep your hands on the steering wheel so that you are prepared to steer at any time.
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Pay attention to the displays in the outside mirror housings and in the instrument cluster display, and act accordingly.
Side Assist detects driving situations via the radar sensors in the rear area.
Note the limits of the radar sensors ⇒ Limits of the sensor system and always pay attention!
Functional limitations
In addition to the situations specified in the sensor system limitations, Side Assist may not correctly interpret the traffic situation in the following situations, among
others:
When certain types of equipment are on the side of the road, such as high or offset guard rails.
Restricted visibility
Sunlight may reduce the visibility of the visual display in the outside mirror.
Calibration
The radar sensors calibrate once, on the first kilometer of a journey after the vehicle is delivered, and then again if the sensor technology has been repaired. The
range of the sensors may be limited during the calibration phase.
You can view the switched on condition of Side Assist in the instrument cluster display and in the Infotainment system. You can also switch Side Assist on and off
there.
Depending on the vehicle equipment, the button is located either on the multi-function steering wheel or the turn signal and high beam lever.
After it is switched on, the yellow indicator light lights up once briefly in the outside mirror housing.
If there is a system malfunction, Side Assist may turn off automatically.
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Fig. 103 In the outside mirror housing: Side Assist displays.
Flashing: A vehicle has been detected in the blind spot and the turn signal in the direction of the detected vehicle has also been activated. Lit: Your vehicle
is being overtaken, or you are overtaking another vehicle with a speed difference of up to approx. 15 km/h (approx. 9 mph).
There is no indicator if the passing speed is clearly faster.
The faster another vehicle approaches, the sooner the display in the outside mirror housing will turn on.
In vehicle with a Lane Keeping System (Lane Assist), a corrective steering intervention warns you when a possible critical situation is detected when changing lanes
(information level, warning level), if Lane Assist is switched on. The steering intervention also occurs if you activate the turn signal for the respective side. If you
oversteer the steering intervention, an additional warning is provided by a steering wheel vibration. Steering wheel vibration must also be activated in the Assistance
systems menu in the Infotainment system.
Brightness
The brightness of the visual display adapts it self automatically to the ambient brightness.
You can set the default brightness of the display in the Assistance systems menu of the Infotainment system. Side Assist is not active while adjusting the settings.
Troubleshooting
Please read the introductory information and heed the Warnings and Notice ⇒ Introduction.
Malfunction or fault. The yellow indicator light in the instrument cluster display comes on. In addition, the yellow central warning light comes on.
2. If the problem persists, contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility. Volkswagen recommends contacting an authorized
Volkswagen dealer or authorized Volkswagen Service Facility.
If the problem persists, contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility. Volkswagen recommends contacting an
authorized Volkswagen dealer or authorized Volkswagen Service Facility.
The field of view of the radar sensors is limited by weather conditions, such as snow, or by dirt, soap residue or coatings. Clean the radar sensors ⇒ Exterior
care and cleaning.
The system limitations are not adhered to ⇒ Side Assist system limitations .
The vehicle could be damaged in the radar sensor area, for example from parking barriers. Check if there is any noticeable damage ⇒ Sensors and Cameras
The field of view of the radar sensors is limited by attachments, bicycle racks or stickers. Keep the area around the radar sensors clear ⇒ Sensors and
Cameras.
Painting work or structural modifications were carried out in the area of the radar sensors, on the vehicle rear or on the suspension ⇒ Repairs and technical
modifications.
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The side windows have been covered with after-market tinting films ⇒ Repairs and technical modifications.
If the problem persists, contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility. Volkswagen recommends contacting an
authorized Volkswagen dealer or authorized Volkswagen Service Facility.
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Parking and maneuvering
Parking the vehicle
Parking
WARNING
Parking the vehicle incorrectly can result in the vehicle rolling, even on slight downhill slopes. Accidents and serious or fatal injuries could result.
When parking the vehicle, always follow the steps in the specified order.
Before exiting the vehicle, make sure the electronic parking brake is activated and the red warning light comes on in the Volkswagen Digital
Cockpit display once the ignition has been switched off.
In vehicles with a manual transmission, press the clutch pedal down completely or disengage the clutch.
2. In vehicles with an automatic transmission, move the selector lever into the P position.
4. On uphill and downhill slopes, turn the steering wheel so that the vehicle will roll into a curb if it begins moving.
The red indicator light in the instrument cluster display will turn on.
6. With a manual transmission, engage the 1st gear if the vehicle is on a level or an uphill surface, or engage the reverse gear if the vehicle is on a downhill
surface. Release the clutch pedal.
9. Take all vehicle keys with you and lock the vehicle.
WARNING
If you leave children, people requiring assistance or animals unattended in the vehicle, they may accidentally set the vehicle in motion or be subjected to very
high or low temperatures. There is a risk of accidents and serious or fatal injuries.
Never leave children, people requiring assistance or animals unattended in the vehicle.
To avoid damage and dangerous situations, always park the vehicle in a suitable parking area ⇒ .
NOTICE
Any unevenness in the ground, as well as sand or mud, may prevent the vehicle from being parked safely. This can result in damage to the vehicle.
NOTICE
Vehicle components that are low to the ground such as the bumpers, spoilers, and parts of the suspension may collide with objects protruding up from the
ground when they are driven over. The vehicle can be damaged.
Drive carefully over driveways, ramps, curbs and fixed barriers, as well as when driving through dips.
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Fig. 104 In the center console: Button for the electronic parking brake (manual transmission).
Fig. 105 In the center console: Button for the electronic parking brake (automatic or DSG automated transmission).
Switching on
1. When the vehicle is stationary, pull and hold the button for the electronic parking brake fig. 104 or fig. 105 .
If the electronic parking brake is switched on, the red indicator light comes on in the instrument cluster.
Manual transmission: If the ignition is switched off, the electronic parking brake is activated automatically. The function is activated in the factory.
1. Open the vehicle settings in the Infotainment system ⇒ Vehicle settings menu.
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2. Open the Vehicle menu.
Switching off
1. Switch the ignition on.
Or: when the engine is running, press the accelerator pedal lightly without pressing the brake pedal.
The indicator light in the button and the red warning light in the Volkswagen Digital Cockpit will turn off.
If it is detected that the vehicle has been exited improperly, the electronic parking brake can be activated automatically ⇒ .
In vehicles with automatic transmission or DSG ® automated transmission, if the selector lever is in the N neutral position, the electronic parking brake will not be
activated automatically.
WARNING
Parking the vehicle incorrectly can result in the vehicle rolling, even on slight downhill slopes. Accidents and serious or fatal injuries could result.
When parking the vehicle, always follow the steps in the specified order.
Before exiting the vehicle, make sure the electronic parking brake is activated and the red warning light in the Volkswagen Digital Cockpit display
comes on after switching off the ignition.
The parking brake releases automatically as you drive off if one of the following situations occurs when the driver's door is closed ⇒ :
Manual transmission: The clutch is pressed all the way down before starting to drive.
You can prevent the electronic parking brake from releasing automatically if you pull the switch upward and hold it up while starting to drive.
If more engine power is required when starting to drive, the electronic parking brake will release only after the switch is released.
If you would not like the electronic parking brake to switch on automatically, e.g. in a car wash, note the following:
Manual transmission: Press the brake pedal and press and hold the button until the ignition has been switched off.
Only use the emergency braking function in an emergency, if the vehicle cannot be stopped using the brake pedal ⇒ .
The vehicle will brake abruptly. A warning chime will also sound at the same time.
WARNING
The electronic parking brake is not designed for braking the vehicle. The braking distance will be significantly longer because only the rear wheels will be braked
under certain circumstances. This could result in accidents and serious or fatal injuries.
Always use the brake pedal to brake the vehicle and never the electronic parking brake unless it is an emergency.
WARNING
If the accelerator pedal is accidentally pressed when the electronic parking brake is activated, this may release the electronic parking brake. The vehicle will
start moving. Accidents and serious injuries could result.
Do not press the accelerator pedal when the engine is running and a gear is engaged if the vehicle is to be brought to a standstill.
Noises can be heard when you switch the electronic parking brake on of off. This may also occur during an automatic check.
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Troubleshooting
The holding force is too low for the current situation
The yellow central warning light comes on. The symbol with a message is additionally shown in the instrument cluster display.
1. Contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility. Volkswagen recommends contacting an authorized Volkswagen dealer or
authorized Volkswagen Service Facility.
System function
Fig. 106 Monitored area behind your own parked vehicle (general example).
Fig. 107 In the outside mirror housing: Visual indicator for the exit warning system.
The system uses radar sensors to detect an obstacle approaching from behind when opening a door, e.g. a pedestrian or cyclist. The indicator lights in the outside
mirror housing blink yellow and then light up continuously fig. 107. A warning signal will also sound at the same time ⇒ .
WARNING
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The exit warning system is not a replacement for the driver's attention and works only within the system limitations. The indicator may not light up or may not
light up in time in response to stationary, slow-moving or rapidly approaching objects. If you do not take care, there is a risk of accidents and serious injuries.
Always stay attentive and do not rely solely on the system. The driver is always responsible for control of the vehicle.
Before you open the doors, pay attention to the vehicle environment, e.g. pedestrians and cyclists.
Requirements
Vehicle is stationary.
Vehicle is unlocked.
When the ignition is switched off, the exit warning system is available for around three minutes, e.g. after unlocking or parking the vehicle.
Malfunction
In the event of an error, the exit warning system is deactivated → page , Requirements. An error message is displayed in the Infotainment system.
WARNING
Parking systems are not a replacement for the driver's attention and can only operate within the limitations of the system. The parking systems cannot detect all
driving situations and may not react, or may react with a delay, or may react in a way that is not desired. If you are careless, there is a risk of accidents, serious
injuries and death.
Always stay attentive and do not rely solely on the system. The driver is always responsible for control of the vehicle.
Always keep an eye on the direction of travel and the vehicle surroundings when parking.
Pay particular attention to small children, animals and objects when parking.
Do not allow the parking system's display to distract you from the traffic around you.
Bear in mind that the parking system may not react if the vehicle approaches too quickly and will not issue a warning.
Always adapt your speed and driving style to the visibility, weather, road and traffic conditions.
NOTICE
When you maneuver in a parking space without a curb, the vehicle may be damaged by obstacles.
Keep a safe distance of approx. 50 cm (around 20 in) from walls and buildings.
In some situations, some objects may not be detected, e.g. trailer draw bars, narrow poles, fences, posts, and trees, extremely low or high obstacles, or trunk
lids that are opening or already open ⇒ .
The parking system coverage areas have “blind” spots in their range where they cannot detect people and objects.
Dirt, ice, or water on the sensors and cameras may be detected as obstacles or prevent the detection of objects in some cases. In addition to dirt and snow,
soap residue or other coatings can also impair the sensor range → page , Exterior care and cleaning.
External noises and certain surfaces on objects and clothing can affect the sensor signals. In some situations, people and objects may not be detected or may
be detected incorrectly.
Certain objects, such as small posts or grating, cannot be shown or cannot be adequately shown due to the resolution of the screen and if there is insufficient
lighting.
The cameras only show two-dimensional images on the screen. Due to the lack of depth of field, it may be difficult or impossible to identify protruding objects or
recesses in the road.
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Volkswagen recommends practicing with the parking systems in a location or parking space with no traffic in order to become acquainted with the functions.
Requirements
The use of parking systems, e.g. with camera assistance, may not be allowed in some countries and regions according to legal provisions.
General information
So that the sensors and cameras can detect the area surrounding the vehicle as well as possible and display this image on the Infotainment system screen, the
following requirements must be met.
The sensors or cameras are not covered by attachments or decorative license plate holder frames. The decorative license plate holder must not protrude at
the sides or bottom.
The vehicle must not be loaded primarily in the rear or on one side.
Engine is running.
The distance when driving past the parking space is approx. 1 m (approx. 3 feet).
Vehicles with Park Assist: The speed when passing the parking space is, for parking spaces parallel to the road, maximum approx. 40 km/h (approx.
25 mph), and for parking spaces across the road maximum approx. 20 km/h (approx. 12 mph).
Depending on the vehicle equipment, the vehicle has parking systems with a maneuvering and/or emergency braking function ⇒ .
WARNING
The automatic braking support is not a replacement for the driver's attention and works only within the system limitations. In some driving situations, the
automatic braking support may be limited or may intervene in a way that is not desired or may not engage at all. If you are careless, there is a risk of accidents,
serious injuries and death.
Always stay attentive and do not rely solely on the system. The driver is always responsible for control of the vehicle.
In a hazardous situation, apply the brakes using the brake pedal to avoid collision with an obstacle.
Requirements
When maneuvering, the vehicle is not driving faster than approx. 10 km/h (approx. 6 mph).
If there is an obstacle, the vehicle brakes to a stop and is kept stationary for around two seconds.
1. After braking, press the brake pedal to keep the vehicle stationary.
Park Assist: If the speed is too high, the vehicle will brake to a stop. The parking process can then be resumed.
Depending on the vehicle equipment, there may be a message on the instrument cluster display.
Automatic braking is activated or deactivated when a parking system is switched on or off by the driver.
1. Briefly press the accelerator pedal to cancel the automatic braking support ⇒ .
Deactivate function:
1. Tap the function key in the screen of the Park Distance Control.
General information
Switch the parking system off temporarily if automatic braking support happens too frequently or when undesired and maneuver the vehicle carefully, for
example when driving off-road or parking in your garage.
If the maneuver braking function for Park Distance Control intervenes to stop the vehicle, the function will be inactive for a distance of approx. 5 m (approx.
16 ft) when driving in the same direction. It will become active again if the gear or selector lever position changes.
The parking process is canceled following Park Assist emergency braking, e.g. if an obstacle has been detected.
Following a Rear Traffic Alert emergency braking intervention, it will take approx. 10 seconds before automatic braking support can occur again.
Troubleshooting
The parking system is functioning differently than expected
The conditions of the parking system are not met → page , Requirements.
The sensors are dirty or covered in ice or the camera lens is dirty and the camera image is not clear → page , Exterior care and cleaning.
Sources of noise, such as a jackhammer or driving over cobblestones, can interfere with the ultrasonic signal.
The vehicle is damaged in the area of the sensors or camera, for example from parking barriers, or the paint may have been changed or other structural
modifications may have been made near the sensors or camera, for example to the vehicle front end or to the suspension.
The areas detected by the sensors or camera may be blocked by accessories such as bicycle racks.
Fault displays
1. Note any messages on the instrument cluster display and in the Infotainment system.
NOTICE
If you use the parking system despite a malfunction, the vehicle may be damaged.
Contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility in the event of a parking system malfunction. Volkswagen
recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
The affected sensor area can be displayed in the Infotainment system with the symbol and a grey section of the image . The parking system may be completely
switched off.
If Park Distance Control is malfunctioning, a continuous tone will sound for several seconds when you switch it on. Where applicable, a message will appear in the
instrument cluster display.
2. Once the source of the issue has been resolved, switch the system on again.
3. If the problem persists, contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility. Volkswagen recommends contacting an authorized
Volkswagen dealer or authorized Volkswagen Service Facility.
Park Assist will end the parking process if one of the following situations occurs.
The time limit or number of movements for the parking process is exceeded.
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1. Restart the parking process.
Park Assist is active and supports steering movements when the vehicle is stationary
If Park Assist attempts to turn the steering while the vehicle is stationary, the white symbol appears in the instrument cluster display.
If, after a wheel change, Park Assist parks inaccurately, e.g. with an increased or reduced distance from the curb, the system may have to acquire the wheel sizes
again.
Park Assist automatically learns the new wheel sizes after an ignition cycle.
Fig. 108 Infotainment system: Display of Park Distance Control (general example).
Obstacle detection.
Steering lock.
System function
Using ultrasound sensors, the Park Distance Control detects the distance of the vehicle from an obstacle.
The Park Distance Control warns you of a collision via colored segments on the screen of the Infotainment system and via warning chimes fig. 108, ⇒ .
If the driver does not respond to an approaching obstacle, automatic braking support may kick in ⇒ .
WARNING
Park Distance Control is not a replacement for the driver's attention and works only within the system limitations. Park Distance Control might not be able to
detect some obstacles and may not react, may react late, or may react in a way that is undesired. If you do not take care, there is a risk of accidents and serious
injuries.
Always stay attentive and do not rely solely on the system. The driver is always responsible for control of the vehicle.
React quickly to the Park Distance Control visual warnings and chimes.
Brake the vehicle using the brake pedal before reaching an obstacle.
NOTICE
The system will only provide visual and audible warnings for obstacles within the vehicle's path. The collision area has been reached, at the latest, when the
penultimate segment on the Park Distance Control screen is displayed or a continuous warning tone sounds. There is a risk of vehicle damage.
NOTICE
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Depending on the vehicle equipment, distances to obstacles in the side areas are also displayed. Any obstacles that enter these areas from the outside are not
displayed. The vehicle may be damaged in this instance.
In order to fully scan and display the side areas, move the vehicle a few yards forward or back.
Screen display
Red section of the image: Nearby obstacle. The vehicle is at risk. Apply the brakes. Yellow section of the image: Obstacle in the path of the vehicle.
The vehicle is at risk. Steer around the obstacle. Grey section of the image: Obstacle outside of the vehicle's path or a malfunction in the sensor area.
Maneuver braking deactivated or malfunctioning. Mute the warning chimes. There is a system malfunction in the area that is detected (depending on vehicle
equipment). The colors may vary.
3. Select a setting, e.g. automatic activation when driving forward or maneuver braking.
To operate the volume reduction, first engage the electronic parking brake if necessary.
Switching on
1. Select the reverse gear.
Or: tap the control in the upper section of the center console. Then tap the function key in the Infotainment system, if necessary.
Switching off
1. Tap the function key.
Or: the vehicle is driving forward at more than approx. 10 km/h (approx. 6 mph) up to approx. 15 km/h (approx. 9 mph).
Or: tap the control in the upper section of the center console.
If the vehicle slowly approaches an obstacle, Park Distance Control is automatically activated.
If the driver switches off Park Distance Control, no further automatic activation occurs.
The vehicle has been accelerated to more than approx. 15 km/h (approx. 9 mph) and then the speed has fallen below this again.
System function
The Rear View Camera system shows the area behind the vehicle on the Infotainment system screen. Depending on the mode and vehicle equipment, orientation
lines may assist in the view toward the rear ⇒ .
WARNING
The Rear View Camera system is not a replacement for the driver's attention and works only within the system limitations. Using the camera image to estimate
the distance to people or obstacles may not be precise. If you do not take care, there is a risk of accidents and serious injuries.
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Always stay attentive and do not rely solely on the system. The driver is always responsible for control of the vehicle.
Bear in mind that camera lenses can enlarge and distort the field of vision.
The orientation lines superimposed on the camera image are shown by the system regardless of the vehicle's surroundings. There is no automatic obstacle
detection by the camera while it is active. The driver must evaluate whether the vehicle will fit in the parking space.
If a camera is installed in the trunk lid, the orientation lines are also hidden if the trunk lid is open.
CAUTION
Vehicles with a swiveling emblem: The Rear View Camera system extending can cause serious injuries due to entrapment.
When engaging reverse gear, make sure that there are no persons directly against the trunk lid and that nobody is reaching into the range of operation of
the Volkswagen emblem.
Switching on
1. Select the reverse gear.
Or: tap the control in the upper section of the center console. If available, then tap the function key in the Infotainment system.
Switching off
1. The vehicle drives at more than approx. 10 km/h (approx. 6 mph).
Or: Tap the or function key on the screen of the Infotainment system.
In vehicles without Park Distance Control, the Rear View Camera system is deactivated when the vehicle exceeds a certain speed.
Screen display
Perpendicular parking: Guide lines help when parking in reverse perpendicular to the road. Cross traffic: Depiction of the area behind the vehicle and the
areas to the side of the vehicle at a wide angle. Red line: Boundary or safety distance from the vehicle. Yellow lines: the vehicle's path based on the
steering angle. Green horizontal lines: Boundaries. Adjust the brightness, contrast, and color.
USA and Canada: If the camera image on a parking system has been switched on by engaging the reverse gear, no function keys are displayed for safety reasons.
These function keys can be displayed again by tapping the function key .
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Fig. 109 Infotainment system: Parking perpendicular to the road.
Road surface.
Parking space.
1. Press the control panel for parking functions before driving past the selected parking space. Then tap the function key in the Infotainment system, if
necessary.
2. To select the parking mode, tap the function key in the Infotainment system.
4. Steer so that the yellow lines lead into the parking space. The green and yellow lines must align with the side boundary lines fig. 109 .
5. Stop when the red line reaches the rear boundary fig. 109 .
Park Assist
Introduction
Park Assist displays a suitable parking
space and assists the driver when
parking and leaving the parking space.
System function
Park Assist steers the vehicle into a parking space while you operate the accelerator pedal, the gears and the brake ⇒ .
WARNING
Park Assist is not a replacement for the driver's attention and works only within the system limitations. Park Assist cannot detect all driving situations and may
not react, may react with a delay, or may react in a way that is not desired. If you are careless, there is a risk of accidents, serious injuries and death.
Always stay attentive and do not rely solely on the system. The driver is always responsible for control of the vehicle.
WARNING
If you use another function in the Infotainment system when maneuvering with the parking system, all active parking functions will switch off, including the
warning chimes. You will no longer be warned about a collision or receive intervention. Accidents and serious or fatal injuries could result.
Do not use any other functions in the Infotainment system while maneuvering.
NOTICE
Park Assist orients itself to parked vehicles, curbs, or other objects. If there are obstacles on the ground, low-down vehicle components such as tires and wheel
rims may be damaged.
NOTICE
Aftermarket accessories mounted on the vehicle, such as bicycle racks, can interfere with the Park Assist functionality and can cause damage.
Do not use Park Assist if there are attachments fitted on the vehicle.
Automatic braking support may occur during parking processes if the driver accelerates too much.
Change the preferred parking space (blue vehicle) and parking scenario.
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2. While paying attention to traffic around your vehicle, drive slowly past a row of parked vehicles.
Park Assist will automatically select a parking space and display it as the preferred parking space (blue vehicle) in the Infotainment system fig. 110 and
The number of detected parking spaces is displayed on the function key fig. 110 .
3. Come to a complete stop and press and hold the brake pedal.
1. Tap the desired parking space on the Infotainment system screen fig. 110 .
If the parking scenario can be changed with the available parking modes, the symbol will be displayed fig. 110 .
Park Assist can be activated subsequently. If you drive past a suitable parking space and then drive into the parking space, this will be indicated afterwards.
If Park Assist is not activated, detected parking spaces fig. 110 are shown in the Park Distance Control screen display, if necessary.
Fig. 111 On the instrument cluster display: drive into a parking space along the road (general example).
Your vehicle.
Request to brake.
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Fig. 112 On the instrument cluster display: prompt for changing driving direction (general example).
Driving forwards.
Driving backwards.
Requirements
Park Assist has been activated.
The vehicle is in the starting position and its path is highlighted in blue in the Infotainment system.
Or: When driving in reverse into a parking space, engage the reverse gear R.
5. Pay attention to the messages and indicators in the instrument cluster display.
6. Accelerate carefully.
7. Apply the brakes if a warning chime sounds, the indicator lights up, or a message appears on the instrument cluster display.
8. If a change of driving direction is shown in the instrument cluster, change gear accordingly fig. 112. Follow the text messages.
9. At the end of a parking maneuver, always wait until Park Assist has completed all rotational movements of the steering wheel in order to achieve an optimum
parking result ⇒ .
When the process of driving into a parking space is finished, a text message appears in the instrument cluster display.
WARNING
During maneuvering, the steering wheel turns quickly. Interfering with the steering wheel can result in serious injury.
Do not take over the steering until the system prompts you to do so.
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Fig. 113 Infotainment system: taking over the parking process from the driver.
In difficult parking situations where an “attempt” at parking has already been made, Park Assist can take over the parking process and guide the vehicle into the
parking space fig. 113.
Requirements
Park Assist is not activated.
In the Infotainment system, the function key indicates a detected parking space.
5. Release the brake and follow all the actions for parking as described from item 5.
5. Release the brake and follow all the actions for parking as described from item 5.
If you stop a reverse parking process and reactivate Park Assist, the parking process can be started again.
The lane shown on the Infotainment system during a parking process is a general example. It does not correspond to the actual parking process with Park
Assist.
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Fig. 114 Infotainment system: exiting procedure (general example).
Option 1:
4. Activate the turn signal for the side of the road where the vehicle should drive out of the parking space.
A chime and a message from the Infotainment system signal that you have exited the parking space.
Option 2:
6. Apply the brakes if a chime sounds, the indicator comes on, or a prompt to drive forward appears in the instrument cluster display.
A chime and a message from the Infotainment system signal that you have exited the parking space.
WARNING
When you maneuver out of a parking space, there is a danger of pulling into moving traffic. Accidents and serious or fatal injuries may occur.
Only drive the vehicle out of the parking space when the traffic situation allows it.
The lane shown on the Infotainment system during a parking process is a general example. It does not correspond to the actual parking process by Park Assist.
WARNING
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Rear Traffic Alert is not a replacement for the driver's attention and works only within the system limitations. All approaching objects, e.g. pedestrians or objects
approaching quickly, may not be detected. If you do not take care, there is a risk of accidents and serious injuries.
Always stay attentive and do not rely solely on the system. The driver is always responsible for control of the vehicle.
React quickly to the visual warnings and warning chimes of the Rear Traffic Alert system.
Or: tap the control in the upper section of the center console.
System function
Fig. 115 Rear Traffic Alert, general example: monitored area around the vehicle that is exiting a parking space.
The Rear Traffic Alert functions with radar sensors in the rear bumper.
The system detects approaching or moving objects in the surrounding area to the rear and to the side and warns the driver if there is an obstacle fig. 115, ⇒
If there is an obstacle, a warning signal will sound and there will be a colored display of the area of the obstacle in the Infotainment system fig. 116.
If the driver does not respond, automatic braking support may kick in.
Malfunction
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If Rear Traffic Alert is malfunctioning, the following indicator light comes on in the Volkswagen Digital Cockpit:
Rear Traffic Alert malfunction (for example. dirty sensors or system error).
If a braking assistance system is regulating, continue braking with the necessary force.
WARNING
Braking assistance systems cannot replace the driver's attention and can only operate within the limitations of the system. Fast driving on icy, slippery, or wet
roads, as well as following the vehicle ahead too closely, may impair the vehicle stability and cause you to lose control of the vehicle. If you are careless, there is
a risk of accidents, serious injuries and death.
Always stay attentive and do not rely solely on the system. The driver is always responsible for control of the vehicle.
Always adapt your speed and driving style to the visibility, weather, road and traffic conditions. Do not take any risks.
Always keep the footwell beneath the pedals clear so that the brake pedal is unobstructed and can move freely.
Always use suitable tires, as driving stability depends on the tires' ability to grip the road.
ESC, ABS and ASR only function correctly when all four wheels have the intended tires ⇒ .
If the ABS malfunctions, the ESC, ASR and EDS also fail.
When the ignition is switched on, the condition of the braking functions is automatically checked. The indicator lights will come on briefly and then turn off. If an
indicator light remains on permanently, there is a malfunction. Contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility immediately.
Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
WARNING
The effectiveness of the ESC may be reduced considerably if other components and systems that affect driving dynamics have not been maintained correctly or
are malfunctioning. This applies in particular to changes made to the suspension and any non-approved wheel and tire combinations. Accidents and serious or
fatal injuries could result.
Ensure that conversion and modifications to the vehicle are only performed by an authorized Volkswagen dealer or authorized Volkswagen Service
Facility. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Always use suitable tires, as driving stability depends on the tires' ability to grip the road.
ASR reduces drive power at wheels that are spinning and adapts the drive power to the road conditions. ASR makes it easier to start, accelerate, and drive up hills
⇒ .
ABS prevents the wheels from locking during braking so that the vehicle can be steered ⇒ .
BAS can help to reduce the vehicle braking distance. BAS increases braking power when the driver presses the brake pedal quickly in emergency situations ⇒
EDS automatically applies the brakes to a wheel that starts spinning and transfers the drive power to the other driving wheels.
XDS is an extension of the electronic differential lock, and improves traction with braking support to help keep the vehicle in its lane.
The Automatic Post-Collision Braking System automatically brakes the vehicle if the airbag control module has detected a collision in an accident situation.
The electronic braking distribution (EBD ) regulates the braking force between the front axle and the rear axle, even outside of ABS regulation. Overbraking of the
rear axle is avoided and the vehicle remains stable when braking.
The electromechanical brake booster (eBB) supports the foot pressure only when the ignition is switched on and enhances the pressure applied to the brake pedal
by the driver ⇒ . In case of braking support by a driver assistance system, such as during control by the ACC or during emergency braking, the brake pedal may
move itself.
After switching off the ignition, braking assistance will be gradually reduced. If the vehicle is still being held by the brake pedal, text messages will appear on the
instrument cluster display. Brake support is limited in this case.
WARNING
Driving without the brake booster or when the brake booster's system function is limited can increase the braking distance significantly. This may lead to
accidents resulting in serious or fatal injuries.
Never stop the engine or switch the ignition off while the vehicle is moving.
Press the brake pedal harder if the brake booster does not work or the vehicle is being towed.
Always keep the footwell beneath the pedals clear so that the brake pedal is unobstructed and can move freely.
In order to avoid risks, the brake systems should not be switched off under normal conditions ⇒ .
WARNING
When ESC is switched off, the risk of the vehicle swerving is significantly higher. The vehicle can be difficult for inexperienced drivers to handle at high speeds.
Accidents and serious or fatal injuries could result.
Only switch off ESC completely if you are driving on a closed track and are experienced in sporty driving.
Only switch on ESC Sport if you are driving on a closed track and are experienced in sporty driving.
If the setting is no longer being used, you should completely switch off the braking assistance system again ⇒ .
ASR
It can be helpful to switch off ASR when the vehicle is driven on loose ground or when “rocking” the vehicle out of place because it is stuck ⇒ .
ASR is manually switched off. The yellow indicator light turns on.
ESC Sport
Golf GTI, R model: On special sports models, the function assists with sporty driving. The ESC intervenes later to stabilize the vehicle, e.g. during fast cornering ⇒
.
ESC Sport is switched on. The yellow indicator light turns on.
ESC Off
Golf GTI, R model: On special sports models, the function assists experienced drivers with sporty driving. The ESC is switched off and stabilizing interventions are
not performed. Always read the safety instructions ⇒ .
ESC is manually switched off. The yellow indicator light turns on.
To access ESC settings directly, you can save a favorite function, e.g. for switching off ESC, in Control Center in the Infotainment system. This function depends on
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the vehicle equipment → page , Overview and controls of the 10" version , → page , Overview and controls of the 8.25" version .
Troubleshooting
Electromechanical brake servo failure
A message is displayed if necessary. Press the brake pedal harder, as the lack of braking assistance will increase the braking distance.
1. Contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility for assistance.
The brake pedal might pulse when pressed. Press the brake pedal harder, because the reduced braking assistance will increase the braking distance.
1. Contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility. Volkswagen recommends contacting an authorized Volkswagen dealer or
authorized Volkswagen Service Facility.
1. Contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility. Volkswagen recommends contacting an authorized Volkswagen dealer or
authorized Volkswagen Service Facility.
ESC malfunction
The yellow indicator light turns on. ESC has been switched off.
2. Drive a short distance at a speed of approximately 15 km/h (approx. 9 mph) to 20 km/h (approx. 12 mph).
3. If the indicator light stays on, contact a suitably qualified professional. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized
Volkswagen Service Facility.
When the braking assistance systems are actively regulating, the brake pedal may move or noises may occur.
1. Continue braking with the necessary force and, if necessary, steer the vehicle.
WARNING
If the brake warning light comes on together with the indicator light, the regulating function of the ABS could be malfunctioning. This can cause the
rear wheels to lock when braking. This could cause you to lose control of the vehicle and lead to accidents with serious or fatal injuries.
Drive at low speed to the nearest authorized Volkswagen dealer or authorized Volkswagen Service Facility to have the brake system checked.
Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
WARNING
If the indicator light does not turn off, or comes on during the journey, the ABS is not working correctly. The vehicle can only be stopped with the normal
brakes. If the ABS is restricted, this may lead to accidents causing damage to the vehicle and serious or fatal injuries.
Contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility. Volkswagen recommends contacting an authorized Volkswagen
dealer or authorized Volkswagen Service Facility.
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Practical equipment
Storage compartments
Introduction
WARNING
Loose objects can be thrown around the inside of the vehicleduring sudden driving or braking maneuvers. This can cause a loss of vehicle control, and can
cause accidents and serious or fatal injuries.
Only hang lightweight clothing, up to a maximum of 2.5 kg (approximately 5.5 lbs), from the coat hooks in the vehicle.
WARNING
If the glove compartment is open while you are driving, objects may be flung into the vehicle interior. This can cause a loss of vehicle control, and can cause
accidents and serious or fatal injuries.
WARNING
Lighters in the vehicle can become damaged or ignite unintentionally, for example due to high surface temperatures. This can cause severe burns and vehicle
damage.
Before closing compartments or storage areas, always make sure that there are no cigarette lighters near the sections that will be closing.
Never place lighters in compartments, in storage areas, or on other surfaces in the vehicle.
WARNING
Incorrect usage of the cup holders can cause injuries. Hot beverages in the cup holders could spill and cause burns while driving, during sudden braking
maneuvers, or in collisions.
Take care that only suitably sized drinks are stored in the cup holder. Drinks must always be steady and secure in the cup holder.
WARNING
Closed beverage bottles can explode from heat and burst from frost and cause severe injuries.
Never leave closed beverage bottles in an extremely hot or extremely cold vehicle.
NOTICE
Objects stored in the vehicle may be damaged by strong sunlight or the effects of heat or cold or cause damage to the vehicle.
Never leave any objects, groceries, or medications that are sensitive to temperature in the vehicle interior.
Bear in mind that objects made from transparent materials, e.g. transparent suction cups on door windows, can concentrate sunlight.
Sockets
Introduction
Electrical devices can be connected to the sockets in the vehicle.
WARNING
Using sockets and connected electrical devices incorrectly can cause fires and serious injuries or death.
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If the electrical devices become too warm, turn off the devices immediately and disconnect them.
Be aware that sockets and devices connected to them may still be used, e.g. by children in the vehicle, when the ignition is switched off.
NOTICE
Electrical devices that are unsuitable, not permitted, or connected incorrectly may cause damage to the vehicle or electronics. Do not use any malfunctioning
devices.
Never connect electrical devices that provide power, such as solar panels or battery chargers, to the 12 V socket in order to charge the 12 V vehicle
battery.
Only use electrical devices that have been tested for compliance with the applicable directives for electromagnetic compatibility.
To reduce the risk of damage from voltage fluctuations, turn electrical devices off before switching the ignition on or off and before starting the engine.
NOTICE
The vehicle electrical system can be damaged when the maximum load is exceeded.
Never connect electrical devices that draw more than the specified load of a 12 V socket.
The 12 V vehicle battery will drain if the ignition and electrical devices are switched on while the engine is switched off.
Unshielded devices can cause malfunctions in the radio, the Infotainment system and in the vehicle electronics, depending on the vehicle equipment.
12 V socket
Fig. 117 In the lower part of the center console and in the luggage compartment: Folding 12-volt socket (general example).
The total continuous output of all 12 V sockets in the vehicle is 120 watts ⇒ Introduction.
The maximum power of a 12 V socket in the vehicle with the engine running totals 180 watts.
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NOTICE
Using 12 V sockets for too long at maximum power can cause the fuse to blow.
Never use 12 V sockets at their maximum power for longer than 10 minutes.
Symbol for a USB port for data transmission and charging. Symbol for a USB port for charging only.
Voltages up to 20 V are provided via the USB port, which enables up to 45 W charging power.
Depending on the vehicle equipment, the following charging profiles may be supported by the USB ports:
The actual charging power of the connected device depends on the following aspects:
Device temperature.
For double USB ports, the charging power can be split between both ports.
Fig. 118 General example: Storage compartment with a liner pad for wireless charging in the center console.
The wireless charging function depends on the vehicle equipment and is not available in all countries.
The wireless charging function uses electromagnetic induction to transfer energy wirelessly over short distances. To use this function, you need a suitable Qi-
certified cell phone. To find out whether a cell phone supports the Qi standard, see the cell phone operating instructions. New technologies might not be compatible
with the wireless charging function. The manufacturer of the cell phone can offer further information regarding compatibility.
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Depending on the vehicle, the rear shelf with liner mat fig. 118 for the wireless charging function is located in the center console or between the front seats in a
storage compartment.
In some vehicles, the liner mat bears a phone symbol, which indicates the center position for the wireless charging function fig. 118. The symbol on the liner mat
may look different in some vehicles.
Only a single Qi-certified cell phone without a protective case and with maximum dimensions (width x length) of 80 mm x 140 mm (approx. 3 in x 6 in) should be
placed flat on the wireless charging function shelf at a time.
Requirements
You must have a suitable cell phone that does not exceed the maximum dimensions and supports the Qi standard.
1. Before charging, remove any foreign objects with metal components, such as coins, from the storage compartment and follow the cell phone operating
instructions.
2. Place your cell phone, without a protective case and with the display facing upward, completely flat at the center of the shelf.
The Infotainment system informs you when the charging process is starting and, if applicable, if there are any foreign objects with metal components in the storage
compartment. Remove foreign objects immediately.
If a cell phone is not placed on the shelf correctly or if it is too large, it may not be detected correctly or detected at all. The Infotainment system may notify you of a
foreign object in the storage compartment.
If a suitable cell phone is used and its position is corrected, the fault may be eliminated. Remove your cell phone and place it correctly in the storage compartment
for the wireless charging function.
Depending on the vehicle equipment and in some countries, the storage compartment for the wireless charging function may have a cover for the cell phone display.
Only a cell phone with maximum dimensions (width x length) of approximately 80 mm x 140 mm (3 in x 6 in), in accordance with the specifications, may be placed
in the covered storage compartment.
The cover can prevent you from being distracted by the cell phone, e.g. by incoming notifications.
The cover must always be closed while driving and the display of the cell phone must be completely covered up.
WARNING
Notifications on the cell phone display may distract the driver. This can result in accidents and serious injury or death.
Only place a single suitable and, if applicable, Qi-certified cell phone without a protective case and with maximum dimensions (width x length) of
80 mm x 140 mm (approx. 3 in x 6 in), in accordance with the specifications, on the shelf in the storage compartment at a time.
WARNING
Metal objects on the shelf can become very hot. This may cause burns or fires.
Do not place metal objects or objects with metal components on the wireless charging shelf.
NOTICE
If any ID cards, debit cards or credit cards with magnetic strips or chips are placed on the wireless charging shelf, the data saved on the magnetic strips or chips
could become unusable or damaged.
Do not place any ID cards, debit cards or credit cards with magnetic strips or chips on the wireless charging shelf.
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Data transmission
Cyber security
Cyber security describes measures that
reduce the risk of illegal access to
vehicle functions, data and control
modules caused by malware or an
Internet attack.
Control modules for data transmission, interfaces, media and diagnostic connections are connectivity components, through which information and data can be
exchanged between the vehicle and external devices or the Internet.
Connectivity components are the key points for cyber security. Connectivity components are also equipped with security mechanisms that minimize the risk of
unauthorized access to vehicle systems.
App-Connect.
Wi-Fi hotspot.
Bluetooth® interface.
USB port.
SD card slot.
Security mechanisms
Software and security mechanisms available in the vehicle undergo continuous development. Similar to computers or operating systems on cell phones, software
and security mechanisms in the vehicle may also be updated at various times.
Generally, system updates improve the security, stability, and processing speeds of the vehicle systems in vehicles.
WARNING
In spite of the integrated security mechanisms, malware can cause malfunctions in control modules and the vehicle. Malfunctions may cause serious accidents
and fatal injuries.
If the vehicle works or reacts differently to normal, reduce your speed in a controlled manner.
Contact qualified professionals for assistance. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service
Facility.
Malware can also access data and information that are stored in the control modules, in the Infotainment system, on connected data carriers, and in paired cell
phones.
Minimizing risks
You can actively help to reduce the risk of unauthorized access to vehicle systems and functions by following these guidelines:
Only use data carriers, Bluetooth devices and cell phones in the vehicle that do not contain any manipulated data or malware.
Only have the vehicle repaired and serviced by suitably qualified professionals. Volkswagen recommends contacting an authorized Volkswagen dealer or
authorized Volkswagen Service Facility.
WARNING
Computers, data carriers and cell phones that are connected to the Internet or are used in public or private networks can be infected by viruses through
manipulated data and by malware. This may cause a complete loss of data or damage to computers, data carriers or cell phones.
Protect computers, data carriers and cell phones with a suitable antivirus program and by taking generally recognized precautions.
Regularly update the antivirus program using the supplied system updates or upgrades provided by the vendor.
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System update
Introduction
The system update is a preventative
measure, for example, to protect from
malware and to optimize functionality.
A system update can be used to update the software of control modules in the vehicle.
Depending on the vehicle and country, this can be performed in two ways:
System update by a suitably qualified authorized Volkswagen dealer or authorized Volkswagen Service Facility.
When switched on, the Infotainment system displays an upcoming system update.
If multiple system updates are available for the vehicle at a given time, one system update must be successfully completed before the next system update can be
carried out.
WARNING
In very occasional circumstances, there is the possibility that a control module may no longer work properly after a system update. Malfunctions in a control
module and the vehicle can cause serious accidents and fatal injuries.
If the vehicle works or reacts differently to normal while driving, reduce your speed in a controlled manner.
Contact qualified professionals for assistance. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service
Facility.
WARNING
If the digital instrument cluster malfunctions after a system update, no instruments, warning lights, symbols or messages can be displayed. Driving with a
malfunctioning instrument cluster can lead to serious accidents and fatal injuries.
A measure (e.g. engine tuning) to increase performance or efficiency that has not been undertaken by Volkswagen may be undone when you update the
system.
Depending on the vehicle equipment, “release notes” that describe the changes to the vehicle status may be displayed once before or after a system update.
The release notes cannot be viewed again after this.
Download costs
A system update is downloaded via the factory-installed control module with an eSIM card and is free of charge. Volkswagen pays the connection charges.
The download duration depends on the network quality, file size and type of system update.
The download can be interrupted at any time and then continued if required by switching on the ignition.
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The download has been confirmed in the Infotainment system.
Software installation
Select a time for the software installation of a system update at which neither you nor any other person needs to use the vehicle.
WARNING
Control units are deactivated and do not operate for the duration of any software installation. Driving with deactivated or non-functioning control units can lead
to accidents and fatal injuries.
Requirements
The requirements for a system update have been met ⇒ Prerequisites for a system update .
The vehicle is parked safely in accordance with legal requirements and local conditions ⇒ Parking.
During software installation, control units, functions and displays will not be available. Do not use the vehicle during this process and do not operate the Infotainment
system.
Infotainment system central computer: During software installation, the central computer, display and control unit and other control modules will not be
available.
Control unit for the digital instrument cluster: During software installation, it may be the case that there are no or limited displays in the instrument cluster.
Control module with integrated eSIM: for the duration of the software installation process, the “Emergency Call Service” will not be available.
Switching on the ignition during the software installation can cause the following error message: Error: Emergency call function. Please service vehicle. This is
normal in this case. Please wait a few minutes until the message disappears.
After the software installation and before starting the engine, read the message regarding completion of the installation in the Infotainment system or instrument
cluster. The vehicle takes up to a minute to display the system update status.
Troubleshooting
Please read the introductory information and heed the Warnings and Notice ⇒ Introduction.
If there was a critical installation error, control modules may no longer function or not function correctly. Functions and displays will not be available until the
error is rectified. Do not use the vehicle. If this is the case, contact Volkswagen Customer Care.
For your own benefit, you should run the system update as soon as possible. If the system update is ignored multiple times by the driver, you must see a suitably
qualified professional for advice. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
If a software installation is interrupted, e.g. due to damage to the vehicle's electrical system, control modules cannot be updated and may be damaged by the
incomplete software installation.
The type and number of wired and wireless connections depends on the vehicle equipment and the country. The connections may differ within a model line or in a
model with optional equipment.
In wired connections, only use the original connecting cable that belongs to the device or the connecting cable that was placed in the vehicle at the factory, if
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available.
If the plug on the connector cable cannot be inserted, check the position and the connections.
NOTICE
Using unsuitable or damaged connector cables or inserting the plug on the connector cables in the wrong position or too forcefully may cause malfunctions and
damage to devices.
Hold the plug on the connector cable in the correct position and insert it into the intended socket while pressing lightly. Pressing strongly can damage the
device connection and the plug on the connector cable.
If a connected device is not recognized, disconnect all connected devices and then reconnect the device. Check the function of the connector cable used, if
necessary.
If malfunctions occur in a connected device, restart the device. This sometimes fixes the error.
USB port
Please read the introductory information and heed the Warnings and Notice ⇒ Introduction.
USB-C port
Symbol for a USB port for data transmission and charging. Symbol for a USB port for charging only.
You can find information about charging options and charging power here ⇒ Charging Options for Mobile Devices .
The number and installation locations of USB ports depend on the vehicle and vehicle equipment and are not available in all countries.
The following USB data transfer functions are available depending on the vehicle equipment.
App-Connect ⇒ App-Connect.
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Instructions and restrictions
Only use suitable USB connection cables. The USB connection cable must match the USB port installed in the vehicle.
Dirty, overheated or damaged data carriers are not to be used. Read and heed the information provided by the manufacturer.
Difference in quality between data carriers from different manufacturers can cause problems with media playback.
Using USB extension cables, USB adapters or USB hubs may result in malfunctions or failure of the USB functions.
Bluetooth® interface
Please read the introductory information and heed the Warnings and Notice ⇒ Introduction.
The Bluetooth interface is a wireless connection.
In Bluetooth audio mode, audio files that are on a Bluetooth audio source that is connected via Bluetooth, such as a cell phone, can be played through the vehicle
speakers.
Bluetooth audio mode is only possible in vehicles equipped with a factory-installed mobile phone interface that supports this function.
Bluetooth profiles
The following Bluetooth profiles may be available in the specified version or in another version:
HFP 1.7.
A2DP 1.3.
Music playback.
AVRCP 1.6.
PBAP 1.2.
MAP 1.4.
SPP 1.2.
Requirements
The Bluetooth audio source is paired with and connected to the Infotainment system ⇒ Coupling, connecting and managing.
The Bluetooth audio source supports the Bluetooth profile Advanced Audio Distribution Profile (A2DP).
2. Activate Bluetooth visibility on the external Bluetooth audio source, such as a cell phone.
When playback from the Bluetooth audio source is finished, the Infotainment system remains in Bluetooth audio mode.
Controlling playback
The extent that the Bluetooth audio source can be controlled by the Infotainment system depends on the type of Bluetooth audio source that is connected.
For media players that support the AVRCP Bluetooth profile, playback from the Bluetooth audio source can be started or stopped automatically when Bluetooth
audio mode or another audio source is selected. Depending on the Bluetooth audio source, it may also be possible to display and play the track on the Infotainment
system.
Because of the large number of possible Bluetooth audio sources, it is not possible to guarantee that all functions described can be performed correctly.
On a connected Bluetooth audio source, all warning and operation tones, such as touch tones on a cell phone, should generally be switched off to avoid
interference and malfunctions.
Depending on the device, if an external media player is connected to the Infotainment system via Bluetooth and the USB port at the same time, the
Bluetooth audio connection may be automatically disconnected.
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Wi-FI hotspot
Introduction
The "Wi-Fi hotspot" function is not available in all countries and vehicles.
Some Infotainment systems can be used as a Wi-Fi hotspot for Internet access on up to eight Wi-Fi devices.
Some Infotainment systems can use the Wi-Fi hotspot on an external Wi-Fi device (Wi-Fi client) ⇒ Setting up a Wi-Fi client.
A data connection is required for connecting to the Internet and for certain functions, such as using VW Car-Net.
The Wi-Fi connection is encrypted by default with WPA2 encryption for security reasons. Volkswagen recommends always using WPA2 encryption. Observe
legal regulations for the country where you are operating the vehicle.
There may be fees for the required data connection. Volkswagen recommends using a mobile phone plan with a flat rate data package due to the possible
volume of data. Information on this can be obtained from the mobile network provider.
Depending on your mobile data rate, additional costs, such as roaming fees, may result from downloading and using data plans online, especially in other
countries.
When crossing the border into countries with different permitted radio frequencies than your own country, use of the wireless function/the Wi-Fi must be
deactivated to comply with legal provisions. The wired functions are not affected by this restriction and can still be used.
Setting options
Setting up the Infotainment system as a Wi-Fi hotspot.
Wi-Fi antenna.
External Wi-Fi device: Use the Wi-Fi hotspot on an external cell phone ⇒ Setting up a Wi-Fi client.
The types of possible data connections depend on the country and equipment.
To connect to the Internet, a data connection is also required, e.g. via an internal eSIM card or an external Wi-Fi device.
The possible types of data connections depend on the country and the Infotainment system being used.
You will need to enter information both on the Wi-Fi device and in the Infotainment system.
4. Enter the network key that is displayed on the Wi-Fi device and confirm it.
The Wi-Fi connection will be established. If necessary, you may need to enter additional information on the Wi-Fi device.
Connecting to Wi-Fi
1. Activate the Wi-Fi hotspot on the Wi-Fi device. Refer to the manufacturer's operating instructions.
The Infotainment system scans for Wi-Fi hotspots in the area. This scan process can take a few seconds.
5. Enter the Wi-Fi hotspot network key in the Infotainment system and confirm it.
The Wi-Fi connection will be established. If necessary, you may need to enter additional information on the Wi-Fi device.
Due to the large number of Wi-Fi devices that are available, there is no guarantee that all functions will always be available.
The Wi-Fi function may not be available in all countries and may vary.
The Wi-Fi connection will be established. If necessary, you may need to enter additional information on the Wi-Fi device.
WPS is not supported by all Wi-Fi devices. In this case, connect manually:
Setting up the Infotainment system as a Wi-Fi hotspot ⇒ Wi-FI hotspot, ⇒ Setting up and deactivating a Wi-Fi hotspot .
Or: Connect the Infotainment system to the Wi-Fi hotspot of an external Wi-Fi device as a client .
Quick connection
Quick connection makes it possible to easily and quickly set up a wireless local network with encryption. In several countries, the function can alternatively be
executed by scanning in a QR code.
Requirements
The Wi-Fi hotspot of the Infotainment system is activated.
The Wi-Fi connection will be established. If necessary, you may need to enter additional information on the Wi-Fi device.
Only one WPS connection can be established at a time. If multiple connection attempts start at the same time, all connection attempts will fail.
The Wi-Fi connection can be established via NFC using the shelf of the cordless charging function.
The availability of the Wi-Fi connection via NFC depends on the cell phone used, its operating system and the Infotainment system used.
Requirements
NFC technology and a rear shelf for the wireless charging function are installed in the vehicle.
3. Unlock the Wi-Fi device and place on the rear shelf for the wireless charging function ⇒ Charging Options for Mobile Devices .
The Wi-Fi device is connected as client to the Wi-Fi hotspot of the Infotainment system.
The wireless charging function is deactivated while the Infotainment system is in the Wi-Fi settings menu. Wireless charging is reactivated if you leave the
settings menu.
On older Wi-Fi devices, the functionality may be restricted or not work at all. Ensure that you always use the latest software version for your Wi-Fi device.
The Wi-Fi connection can also be established by scanning the corresponding QR code.
Requirements
The Wi-Fi hotspot of the Infotainment system is activated.
3. Scan the QR code on the screen of the Infotainment system with the Wi-Fi device.
The Wi-Fi device is connected as client to the Wi-Fi hotspot of the Infotainment system.
App-Connect
Introduction
App-Connect makes it possible to display and control content and functions displayed on the cell phone through the Infotainment system screen.
To do this, the cell phone must be connected to the Infotainment system via a USB interface with a data transfer function.
Some technologies can also be used with App-Connect Wireless via the Bluetooth interface and a Wi-Fi connection.
Android Auto™.
MirrorLink®.
Which App-Connect technologies are available to you depends on the country and on the cell phone in use.
MirrorLink, Apple CarPlay and Android Auto are technologies which are operated by third parties and provided by Volkswagen. Volkswagen is not responsible if
these technologies are canceled, discontinued or deactivated during the service life of the vehicle.
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In the event of border crossings into countries with different permissible radio frequencies than your own country, please note the following:
The App-Connect wireless function may be limited due to legal provisions, or may not be possible at all. This can be indicated by a message in the Infotainment
system.
The App-Connect wireless function must be deactivated due to legal provisions. The Wi-Fi hotspot must be deactivated.
1. Tap HOME .
In order to use App-Connect Wireless, first pair the cell phone with the Infotainment system.
3. Connect the cell phone to the Infotainment system via a USB cable or Bluetooth.
6. Allow the Infotainment system the required access. To do this, confirm authorization requests on the cell phone.
7. Disconnect the USB connection and re-connect with the Infotainment system using Wi-Fi or Bluetooth.
Pairing is complete. The paired cell phone can now use App-Connect Wireless in the future without a USB connection.
If any pop-up menus were dismissed during the connection process, App-Connect Wireless will not be available. In this case, Volkswagen recommends deleting the
devices from the cell phone settings and Infotainment system and restarting the connection process.
App-Connect Wireless may not be supported by all technologies.
WARNING
Using apps while driving can distract from traffic. Driver distraction can cause serious accidents and fatal injuries.
WARNING
If unsuitable apps are used or apps are not used correctly, this may result in vehicle damage and accidents with serious or even fatal injuries.
Volkswagen is not responsible for vehicle damage that is caused by low-quality or malfunctioning third-party apps, inadequate programming of third-party
apps, insufficient network strength, data loss, misuse of mobile devices, or malware on data carriers, computers, tablets and cell phones.
Apps
Please read the introductory information and heed the Warnings and Notice ⇒ Introduction.
Content from Volkswagen apps and third party provider apps displayed on cell phones can be displayed on the Infotainment system screen using Volkswagen App-
Connect.
The use of apps and the required mobile phone connection may be subject to additional charges.
Apps can be based on many different designs and can also differ depending on the vehicle and country. The content, scope, and providers of the apps may vary.
Furthermore, some apps depend on the availability of services from third party providers.
It cannot be guaranteed that the apps that are offered will be able to run on all cell phones and with all operating systems.
The apps provided by Volkswagen can also be changed, canceled, deactivated, reactivated, and enhanced without notice.
To avoid driver distraction, only certified apps can be used while driving.
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Symbols and settings for App-Connect
Please read the introductory information and heed the Warnings and Notice ⇒ Introduction.
Symbols in the App-Connect menu
The symbols present depend on the type of Infotainment system and the vehicle model.
Show further information. Open the App-Connect settings menu. Open the App-Connect settings menu. Select the Apple CarPlay technology.
Select the Android Auto technology. Select the MirrorLink technology.
Activate data transmission for VW apps: Data transmission for VW apps is activated.
Allow MirrorLink messages to display: Messages are displayed when using MirrorLink.
Apple CarPlay™
Please read the introductory information and heed the Warnings and Notice ⇒ Introduction.
Requirements
The following requirements must be met in order to use Apple CarPlay:
The iPhone must be connected to the Infotainment system with a USB connection. Only USB ports with data transfer are suitable for use with Apple CarPlay.
The USB cable being used must be an original cable from Apple.
Apple CarPlay Wireless: Bluetooth and Wi-Fi must also be activated on the iPhone.
These technologies may not be available in all countries.
Information on technical requirements, compatible iPhones, certified apps and availability can be found at the Volkswagen and Apple CarPlay website or at
an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Connecting
When connecting an iPhone for the first time, follow the instructions on the Infotainment system screen and the iPhone display.
Disconnecting
1. Tap in Apple CarPlay mode to open the App-Connect main menu.
Special conditions
During an active connection with Apple CarPlay, the following conditions apply:
Bluetooth connections between the iPhone and the Infotainment system are not possible.
For an iPhone connected with the Infotainment system via Apple CarPlay, phone functions can only be accessed via Apple CarPlay.
The connected iPhone cannot be used as a media device in the Media main menu.
It is not possible to use the internal navigation and Apple CarPlay navigation at the same time. The route guidance which was started last ends the previous
active one.
Depending on your Infotainment system, you can view information about telephone operation in the instrument cluster display.
Depending on your Infotainment system and the navigation app used, you can view upcoming turns in the instrument cluster display.
You can accept or decline incoming calls or end a call in progress using the buttons on the multi-function steering wheel.
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Voice control
Or: to start voice control (Siri) on the connected iPhone, tap and hold .
Android Auto™
Please read the introductory information and heed the Warnings and Notice ⇒ Introduction.
Requirements
The cell phone – hereafter referred to as a smartphone – must support Android Auto.
If Android Auto Wireless cannot be used, the smartphone must be connected to the Infotainment system with a USB connection that allows data transfer.
The USB cable used must be an original cable from your mobile device manufacturer.
Android Auto Wireless: Bluetooth and Wi-Fi must also be activated on the smartphone.
These technologies may not be available in all countries.
Information on technical requirements, compatible smartphones, certified apps and availability can be found on the Volkswagen and Android Auto websites or
at an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Connecting
When connecting a smartphone for the first time, follow the instructions on the Infotainment system screen and the smartphone display.
Disconnecting
1. Tap Close in Android Auto mode to open the App-Connect main menu.
Special conditions
During an active connection with Android Auto, the following conditions apply:
An active Android Auto device can also be connected with the Infotainment system via Bluetooth (hands-free profile, HFP) at the same time.
Phone functions are possible through Android Auto. The Infotainment system phone function can also be used if the Android Auto device is connected to the
Infotainment system via Bluetooth at the same time.
An active Android Auto device cannot be used as a media device in the Media main menu.
It is not possible to use the internal navigation and Android Auto navigation at the same time. The route guidance which was started last ends the previous
active one.
You can view information about telephone operation in the instrument cluster display.
Depending on your Infotainment system and the navigation app used, you can view upcoming turns in the instrument cluster display.
You can accept or decline incoming calls or end a call in progress using the buttons on the multi-function steering wheel.
Voice control
Or: Tap and hold the button to start voice control of the connected smartphone.
MirrorLink®
Please read the introductory information and heed the Warnings and Notice ⇒ Introduction.
Function keys
Returns to the App-Connect main menu. Here you can end the MirrorLink connection, connect another cell phone, or select another technology. Tap to close
apps that are open. Then tap the apps to be closed or tap the Close all function to close all open apps. Tap to display the cell phone on the Infotainment
system screen. Open the MirrorLink settings. Tap to return to the MirrorLink main menu.
Requirements
The cell phone must support MirrorLink.
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The cell phone must be connected to the Infotainment system via a USB connection with data transfer.
The USB cable used must be an original cable from your cell phone manufacturer.
Depending on the cell phone in use, an appropriate Car Mode app must be installed on the device to use MirrorLink.
Information about technical requirements, compatible cell phones, certified apps and availability can be found via the Volkswagen and MirrorLink website or
at your authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Connecting
When connecting a cell phone for the first time, follow the instructions on the Infotainment system screen and the cell phone display.
Start MirrorLink:
Disconnecting
1. To get to the App-Connect main menu, tap MirrorLink mode APP .
Special conditions
When there is an active connection with MirrorLink, the following conditions apply:
An active MirrorLink device can also be connected with the Infotainment system at the same time via Bluetooth.
If the MirrorLink device is connected to the Infotainment system via Bluetooth, you can use the Infotainment system phone function.
An active MirrorLink device cannot be used as a media device in the Media main menu.
You can view information about telephone operation in the instrument cluster display.
The instrument cluster display will not show upcoming turns or display information about media mode.
You can accept or decline incoming calls or end a call in progress using the buttons on the multi-function steering wheel.
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Mobile online services
myVW with Connected Features by Car-Net®
Introduction
VW Car-Net Ready
Your vehicle is equipped with VW Car-Net hardware, including a three-button module in the roof console. In order to use the VW Car-Net services, you need a
subscription to them and to activate them. Many of the services come at an additional cost. Some services may be offered as a trial subscription for a limited period
of time.
WARNING
Using apps while driving can distract from traffic. Driver distraction can cause serious accidents and fatal injuries.
Once you have registered with VW Car-Net, positional information from the vehicle is transmitted every time one of the VW Car-Net buttons is tapped. This
also occurs in the event of an automatic emergency call or periodically in conjunction with using the VW Car-Net functions. Volkswagen has the capability to
determine the exact position of the vehicle at any time, should this be required legally, by order or compulsory measure, or be necessary in emergencies,
provided that the VW Car-Net equipment has not been deactivated. For further information, please contact the VW Car-Net Response Center on 1-833-648-
2735. Calls may be monitored or recorded.
Volkswagen collects, processes, shares and transmits information about you and your vehicle in compliance with the VW Car-Net terms and conditions and
privacy provisions. For more information, please visit our website at:
https://carnet.vw.com/#/home
Maintenance, repairs, deactivations, software updates, and technical improvements to the telecommunications systems, satellites, servers, and databases.
Switching the mobile network standard to transmit mobile data through the telecommunications provider, for example, from UMTS to EDGE or GPRS.
Switching off an existing mobile network standard via the telecommunications provider.
Malfunction, impairment, or interruption of the mobile network and GPS reception, for example due to high speeds, solar storms, weather conditions, regional
circumstances, malfunctioning equipment, and high mobile network usage in the applicable radio cells.
If you are in a location with no or very poor cell phone or GPS reception. These locations may include tunnels, areas between tall buildings, garages, parking
ramps, underpasses, mountains, and valleys.
Limited availability of information or incomplete or incorrect information from third-party providers, such as on map displays.
VW Car-Net® Portfolio
Please read the introductory information and heed the Warnings and Notice ⇒ Introduction.
VW Car-Net is part of Connected Vehicle Services and makes driving a Volkswagen more convenient. The In-Vehicle Services can be used via the control for voice
services in the roof console.
If you or your passengers require medical assistance or help from the police, press the emergency call button. You will be connected to a contact partner at the
Volkswagen emergency call center, who will assess your situation and, if required, will send the police or medical help to the GPS location of your vehicle.
Only press the emergency call button if you require medical assistance or help from the police via VW Car-Net.
Volkswagen is not responsible for the reaction time of police or medical emergency services, or the assistance they provide on site.
In the event of a breakdown, press the roadside assistance call button. You will be connected to a contact partner at VW Roadside Call Assist, who will send help to
your GPS location.
Do not use the roadside assistance call button or the information call button to request police or medical help.
Information call
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Press the information call button. You will be connected to a contact parter at the VW Car-Net call center, who can help you in the following cases, amongst others:
Registration required
If you want to use VW Car-Net, you must log in and activate the functions. Many functions require a paid subscription. Some functions can be provided with a time-
limited trial subscription. For more information on VW Car-Net functions, visit our website at:
https://carnet.vw.com/#/home
After registering successfully, inform all users of the vehicle that the following data from the vehicle is sent or automatically received:
Speed
Location.
Further information.
Functions and services of VW Car-Net and every trial or paid subscription may be adjusted, ended, deactivated, reactivated or enhanced without additional
notifications. You can read details regarding subscription, Terms of Use and privacy policy at:
https://carnet.vw.com/#/home
If you have any questions or would like to start a subscription, contact our VW Car-Net Response Center on 1-833-648-2735, or visit our website at:
https://carnet.vw.com/#/home
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Infotainment system
First steps
Introduction
The functions and settings of the Infotainment system depend on the vehicle equipment and are not available in all countries.
Reset the Infotainment system to factory settings ⇒ System and sound settings.
Find your favorite radio stations, also referred to in the following as stations, and save them on the station preset buttons to quickly access them ⇒ Radio
mode.
Only use suitable audio sources and data carriers ⇒ Media mode.
Pair a cell phone in order to use the phone interface to make calls ⇒ Mobile phone interface.
In addition to this manual, please refer to the following documentation when using this Infotainment system and its components:
Safety instructions
Refer to ⇒ and .
Some functions may contain links to websites that are administered by third parties. Volkswagen does not assume ownership of third-party sites reached
through links and is not responsible for their content.
Some functions may contain third-party information that originates from third-party providers. Volkswagen is not responsible for the accuracy, currentness, and
completeness of this non-proprietary information, and for ensuring that the rights of third parties are not violated.
The radio stations and owners of the data carriers and audio sources are responsible for the transmitted content.
Parking buildings, garages, underpasses, tunnels, tall buildings, mountains and valleys or electrical devices such as battery chargers can also interfere with
cell phone, GPS and radio signal reception.
Foil stickers or stickers with a metal layer placed on the antenna and on the windows can impair radio reception.
Read and follow the applicable manufacturer's operating instructions when using cell phones, data carriers, external devices, and external audio and media
sources.
WARNING
The Infotainment system's central processor is networked with the control modules installed in the vehicle. If the central processor is incorrectly repaired,
removed or reinstalled, there is an increased risk of accident and injury due to the control module not functioning properly or at all.
Never replace the central processor with a used central processor from a scrap vehicle or from recycling.
Always have the central processor repaired, removed and reinstalled by suitably qualified professionals. Volkswagen recommends contacting an
authorized Volkswagen dealer or authorized Volkswagen Service Facility.
WARNING
Reading information on the screen, operating the Infotainment system and connecting, inserting or removing a data carrier or audio source while driving can
distract from traffic. Driver distraction can cause accidents and injuries.
WARNING
Displays and information on the screen may be difficult to read if the lighting conditions are unfavorable or if the screen is damaged or dirty.
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Never allow displays and information on the screen to cause you to engage in behavior that poses a safety risk. Always drive attentively and responsibly.
WARNING
Setting the volume too high can prevent you hearing audible signals. Failing to hear external audible signals could result in accidents.
Adjust the volume settings in the Infotainment system so that audible signals from outside the vehicle (such as sirens on emergency service vehicles)
can still be heard.
WARNING
Setting the volume too high can cause hearing damage, even if you are exposed to a loud volume for only a short time.
WARNING
Sudden volume fluctuations, e.g. when the audio or media source is changed or connected, could distract the driver, which could result in accidents and injuries.
Reduce the volume level before changing or connecting an audio or media source, for example.
WARNING
The following conditions may prevent or cause interruptions to emergency calls, phone calls, and data transmission:
If you are in a location with no or very poor cell phone or GPS reception.
If you are in a location where there is good cell phone and GPS reception, but the telecommunications provider's mobile communications network is
malfunctioning or unavailable.
If the vehicle components required for emergency calls, phone calls, and data transmission are damaged, not operating, or have insufficient power.
If the cell phone battery is drained or if the battery charge level is too low.
WARNING
Radio stations can broadcast messages about disasters and dangers. It may not be possible to receive or send messages under the following conditions:
If the speakers and vehicle components required for radio reception are damaged, not operating, or have insufficient power.
WARNING
In some countries and mobile networks, emergency calls can only be made under the following conditions:
A cell phone with an unlocked SIM card and sufficient calling credit is connected to the vehicle's phone interface.
WARNING
Using a cell phone or CB radio inside the vehicle without a separate outside antenna that is installed correctly may create electromagnetic energy that exceeds
permissible limits. This may be dangerous to the health of all vehicle occupants.
Keep the cell phone antenna at least approximately 20 cm (8 inches) away from any active medical implants, such as pacemakers, because cell phones
can impair the function of active medical implants.
Do not place a cell phone that is turned on directly above or in the immediate vicinity of any active medical implants, for example by keeping the phone in
a shirt pocket.
Immediately switch off cell phones if you suspect there is interference with an active medical implant, such as a pacemaker, or other medical device.
WARNING
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Loose, unsecured or incorrectly mounted cell phones, external devices, and accessories can be thrown through the vehicle interior and cause accidents and
severe injuries in the event of sudden driving or braking maneuvers or a collision.
Secure cell phones, external devices and accessories outside of the airbag deployment zone or stow them securely.
Always safely secure or stow cell phones, external devices, audio sources and accessories in the provided storage compartments and holders within the
vehicle to prevent them being thrown through the vehicle interior and thereby avoid hindering the driver.
Arrange cables for external devices and audio sources so that they are not in the way of the driver.
WARNING
Driving recommendations and traffic signs displayed in the navigation system may differ from the actual traffic situation and must not be allowed to mislead you
into undertaking actions that present a safety risk.
Always be aware that traffic signs, signal systems, and traffic regulations take priority over the driving recommendations and displays in the navigation
system.
Always adapt your speed and driving style to the current visibility, weather, road and traffic conditions.
NOTICE
Radiation from cell phones that are switched on can interfere with sensitive technical and medical devices, potentially causing malfunctions or damage to the
devices.
Always switch off the cell phone in areas with special regulations relating to or prohibiting the use of cell phones.
NOTICE
Setting the volume too high and excessively loud or distorted playback can damage the speakers.
Select the volume setting so that the speakers are not damaged.
User information
Refer to ⇒ and Safety instructions.
The Infotainment system requires a few seconds to perform a complete system start, and will not respond to inputs during that time. During the system start,
only the Rear Assist camera can be displayed.
The Infotainment system must start completely before all displays can appear and functions can be performed. The length of time that it takes for the system to
start depends on the scope of functions in the Infotainment system, and it can take longer to start at low and high temperatures.
Observe local regulations and legal requirements when using the Infotainment system and corresponding accessories, such as a headset or headphones.
For the Infotainment system to function, it must be switched on and the vehicle must be set to the current date and time if necessary.
A missing function key in the screen is not the result of a device error, but instead corresponds to the country-dependent equipment.
Some Infotainment system functions can only be selected when the vehicle is stationary. In some countries, the selector lever must also be in the or
selector lever position. This is not a malfunction, but rather compliance with legal regulations.
Some countries may have restrictions regarding the use of Bluetooth® devices. Information can be obtained from the local authorities.
If the 12 V vehicle battery has been disconnected, switch on the ignition before switching on the Infotainment system.
Displays on the screen may vary due to differences in the settings, and the Infotainment system may function differently than described in this manual.
The Infotainment system will switch off automatically when the engine stops and if the 12 V vehicle battery charge level is low.
In some vehicles with a parking system, the volume of the current audio source may be automatically lowered when you shift into reverse. The volume
reduction level can be adjusted.
The Infotainment system contains information about the software contained in the system and the licensing terms under: Setup Copyright.
If selling or loaning your vehicle, make sure that all saved data, files and settings are deleted, and that the external SD card, external audio sources and data
carriers are removed, if necessary.
Certain functions in the Infotainment system require an active VW Car-Net account for the vehicle and an online connection to the Internet. In order to enable
functions to be carried out, data transfer must not be restricted.
Time.
Status display for the “Privacy settings” function (availability depends on the country) and number of notifications.
Temperature display (can be adjusted via ) and status display for seat heating and seat ventilation (available depending on vehicle equipment).
Scroll bar.
Control Center.
Screen (touchscreen).
Further information and tips for operating the Infotainment system can be found in this Owner's Manual ⇒ Operating the Infotainment system .
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Swipe right to increase the volume.
Scroll bar
Certain menus and functions contain additional content above and below the content currently displayed on the screen.
1. Tap the scroll bar and swipe down or up to display additional content.
Control Center
The control center contains additional function keys for functions and notifications. Displayed functions can be configured ⇒ Personalizing the Infotainment system
1. Tap the selection and swipe down to open the control center.
1. To open a main menu, tap the corresponding function key e.g. for the phone interface.
Screen (touchscreen)
You can operate the Infotainment system functions via the screen. The screen brightness can be adjusted from the Control Center. You will find detailed
explanations of the different finger movements in the digital manual for the Infotainment system, if available ⇒ Operating the Infotainment system .
Rotary knob.
Time.
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Status display for the “Privacy settings” function (availability depends on the country).
Status display for seat heating and seat ventilation (available depending on the vehicle equipment).
Control Center.
Screen (touchscreen).
Scroll bar.
Menu knob.
Further information and tips for operating the Infotainment system can be found in this Owner's Manual ⇒ Operating the Infotainment system .
Rotary knob
1. To open a main menu, tap the corresponding function key e.g. for the phone interface.
Control Center
The control center contains additional function keys for functions and notifications. Displayed functions can be configured ⇒ Personalizing the Infotainment system
1. Tap the selection and swipe down to open the control center.
Screen (touchscreen)
You can operate the Infotainment system functions via the screen. The screen brightness can be adjusted from the Control Center. You will find detailed
explanations of the different finger movements in the digital manual for the Infotainment system, if available ⇒ Operating the Infotainment system .
Scroll bar
Certain menus and functions contain additional content above and below the content currently displayed on the screen.
1. Tap the scroll bar and swipe down or up to display additional content.
Menu knob
1. Turn to control the list selection.
1. Tap HOME .
The Infotainment system starts up when the ignition is switched on, unless it was previously switched off manually.
The Infotainment system starts at the volume that was last set, as long as this does not exceed the preset maximum switch-on volume.
If you leave the vehicle while the ignition is not active, the Infotainment system switches off automatically.
If you switch on the Infotainment system manually while the ignition is not active, it will switch off automatically after approximately 30 minutes without user
input.
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Main menus on the home screen
The following main menus may be shown as function keys on the home screen:
Ambient lighting, ambient light ⇒ Interior/reading lights, ambient lighting. App-Connect ⇒ App-Connect . Apps. Assistance systems ⇒ Driver
assistance systems. Vehicle ⇒ Driver information. Help: Here, you can find additional information about Infotainment system functions and operation,
e.g. the quick guide . Sound ⇒ System and sound settings . Climate control ⇒ Heating and air conditioning system . Navigation ⇒ Navigation.
Radio/Media ⇒ Radio mode, ⇒ Media mode . Legal. Setup ⇒ System and sound settings . Stationary air conditioning: Auxiliary heater ⇒ Heating
and air conditioning system . Telephone ⇒ Mobile phone interface .
1. Tap the function key and hold until the function key is highlighted.
2. Move the function key to the preferred position and release it.
Select your desired function, setting or track via the touchscreen or the control knob.
To adjust settings, e.g. those using sliders, or move areas of a menu around, move the objects around on the screen.
Personalize function keys and views depending on the vehicle equipment ⇒ Personalizing the Infotainment system .
1. Tap and hold the screen with two fingers at the same time.
To zoom in on the pictures and maps shown, slowly move your fingers apart.
To zoom out of the pictures and maps shown, slowly move your fingers together.
The Infotainment system views contain tiles for accessing additional menus and functions.
Configuring tiles
Configure the tiles by removing or adding views.
To add a new view with tiles, tap and tap on the desired template. New tiles are created without any functions.
Adjusting tiles
Adjust the tiles and displayed tile functions in the Infotainment system views to manage the Infotainment system as you wish.
3. Tap the desired function in the additional window. Various functions are available depending on the size of the tile.
4. To remove a function from a tile, tap on the desired tile and tap .
2. Tap the desired function in the additional window and hold until the function is highlighted.
The active function is automatically removed from the control center and added to the additional window.
For the control center, more functions are available than can be seen initially in the additional window. Swipe to the left or right in the additional window to see
all the functions.
Changing settings
The meanings of the following symbols apply to all system and sound settings.
or The setting is selected and activated or switched on. or The setting is not selected and deactivated or switched off. or Open the
drop-down list. Increase the set value. Reduce the set value. Go back stepwise. Go forward stepwise. Use the slide control to continuously change the
set value.
System settings
The system settings may include the following functions, information, and setting options:
Screen.
Language.
Units.
Voice control.
Wi-Fi.
Data connection.
Mobile devices.
System information.
Copyright.
Configuration assistant.
Sound settings
The sound settings may include information and setting options for equalizer, position, volume and setup.
Lower the volume of the Infotainment system before turning up the volume of an external audio source.
If the connected audio source plays too quietly, increase the output volume of the external audio source. If that does not correct the problem, set the input volume to
Medium or Maximum.
If the connected external audio source plays too loudly or the sound is distorted, lower the output volume of the external audio source. If that does not correct the
problem, set the input volume to Medium or Quiet.
Use a soft, clean cloth that has been moistened with water.
Or: use a cleaning cloth which is available from an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
NOTICE
If the screen is cleaned with incorrect cleaning agents or when dry, it may be damaged.
Do not use any aggressive cleaners or products which contain solvents. These types of cleaners can damage the device and cause glare on the screen.
NOTICE
If the cloth used to clean the screen is too moist, the screen can no longer be operated or switched off.
Dry the screen and then leave the vehicle locked from the outside for at least two minutes.
Certain terms in this manual have the ® or ™ symbols. These symbols indicate emblems or registered trademarks. However, the absence of this symbol does not
constitute a waiver of any rights associated with intellectual property.
Other product names are registered trademarks for the respective rights holder.
Manufactured under license from Dolby Laboratories. Dolby and the double-D symbol are trademarks of Dolby Laboratories.
Manufactured under license from Dolby Laboratories. Dolby, Pro Logic and the double-D symbol are trademarks of Dolby Laboratories.
All SiriusXM services require a subscription. See the SiriusXM Customer Agreement for complete terms at www.siriusxm.com (US) or www.siriusxm.ca
(Canada). All fees, content and features are subject to change. Satellite and steaming lineups may vary. SiriusXM, Pandora and all related logos are
trademarks of Sirius XM Radio Inc. and its respective subsidiaries. All rights reserved.
HD Radio Technology manufactured under license from iBiquity Digital Corporation. U.S. and Foreign Patents. For patents see http://dts.com/patents. HD
Radio, Artist Experience, and the HD, HD Radio, and “ARC” logos are registered trademarks or trademarks of iBiquity Digital Corporation in the United States
and/or other countries.
SPOTIFY and the Spotify logo are among the registered trademarks of Spotify AB. Compatible vehicle and Spotify Premium subscription required, where
available.
MirrorLink® and the MirrorLink® logo are certified trademarks of the Car Connectivity Consortium LLC.
MPEG-4 HE-AAC audio coding technology and patents licensed from Fraunhofer IIS.
SD® and SDHC® are trademarks or registered trademarks of SD-3C LLC in the USA and other countries.
This product is protected by the intellectual property rights of Microsoft Corporation. Use or distribution of such technology outside of this product is prohibited
without a license from Microsoft or an authorized Microsoft subsidiary.
Copyright
Audio and video files saved on data carriers and audio sources are generally subject to copyright regulations in compliance with applicable international and national
laws. Observe legal regulations.
Radio mode
Introduction
In radio mode you can receive various available radio stations on different frequencies and save your favorites to the station buttons for quick access.
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Available reception modes and bands depend on the vehicle equipment and are not available in all countries. Frequency bands in individual countries may be
discontinued, switched off or no longer offered.
Other electrical devices connected in the vehicle can impair radio signal reception and cause noise in the speakers.
Decals or metal-coated stickers on the vehicle windows can impair radio reception in vehicles with window antennas.
Radio
The available scope of functions and also possible reception modes and bands depend on the vehicle equipment and are not available in all countries.
Station logos.
Antenna amplifier
Internet radio.
HD Radio™.
Satellite radio:
SiriusXM™ 360L.
1. To open the main menu, open the home screen and tap or ⇒ Overview and controls of the 10" version , ⇒ Overview and controls of the 8.25" version .
FMSelect a FM reception mode. Internet RadioSelect the Internet Radio reception mode. SXMSelect the satellite radio reception mode. Open an
additional window with current playback. Select the previous station from the station list or station on the previous station preset button. Select the next
station from the station list or station on the next station preset button. Display the preset list with station preset buttons. Stations already stored on a
station preset button in a station list. Opening the settings.
There are different ways to search for and select stations. The options vary based on the frequency band and reception mode.
1. Tap .
2. Tap the cursor to press and slide to the frequency band and release at the desired frequency.
Or: tap a point on the frequency band. The cursor automatically jumps to the corresponding frequency.
SCAN mode starts and the current station is shown on the display.
2. Tap .
3. Tap .
Or: tap on an already occupied station preset button and hold for approx. three seconds.
If a station was already saved on the station preset button, this station will be removed from the station preset button and replaced by the new station.
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Internet radio
Internet radio is a reception mode for Internet radio stations and podcasts independent of AM, FM and DAB. Due to its transmission over the internet, receipt is not
regionally limited.
Internet radio is only available if the Infotainment system has an active Internet connection. Costs for streaming data online may result when using Internet radio.
This function of the Internet Radio in some countries depends on your vehicle privacy settings.
Station logos
Station logos can be preinstalled for some frequency bands in the Infotainment system.
If the Automatic station logo selection function is activated in the settings, the station logos are automatically assigned to the stations.
In Internet radio mode, the Infotainment system obtains the station logos from an online database and assigns them automatically to the stations.
Online functions in radio mode are not available in all countries and vehicle models.
You have registered and you have an active VW Car-Net user account.
You have purchased a corresponding active data package for an Internet connection and have also purchased a “Plus Online Radio subscription” via the
VW Car-Net app or the VW Car-Net website, USA: vw.com/carnet, Canada: vw.ca.
SiriusXM
Refer to ⇒ and Safety instructions.
SiriusXM is a satellite radio station that can be received in the USA and Canada. Satellite radio services are subject to fees and must be enabled for the
Infotainment system by phone or online.
The current status of the subscription can be shown in the settings in satellite radio mode.
In the USA:
www.siriusxm.com
In Canada:
www.siriusxm.ca
Each radio has its own SiriusXM ID with which you can manage your subscription.
Or: In satellite radio mode: Tap and enter channel number “0”.
The SiriusXM ID, the website and phone number for the SiriusXM activation hotline will be displayed on the screen.
Your vehicle can be equipped with SiriusXM with 360L. SiriusXM with 360L offers both satellite and streaming connectivity for a multitude of music, news, sports, talk
and entertainment channels and content. With SiriusXM with 360L, you have a personalized listening experience with recommendations and functions based on
your listening habits.
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The channels available depend on the enabled services. All available channels are displayed in the channel list.
The channels are sorted in the channel list according to their channel number. The channels can be opened directly via their channel number under .
All channels are sorted according to categories. Within the categories, the channels are sorted according to genre. Channels can be browsed in categories, e.g.
music.
1. In satellite radio mode: Tap and set the preferred channel using the channel number.
Or: turn the knob, select the preferred channel and press it.
2. Optional: To search for channels with content related to the content currently being played, tap Related in the station display.
On Demand
SiriusXM with 360L offers access to a multitude of on-demand content, e.g. concerts.
2. Tap On Demand.
3. Optional: To search for on-demand content related to the content currently being played, e.g. shows, tap Related in the station display.
Live Sports
With the category of “Live Sports”, you can call up transmissions of games that are being aired on SiriusXM.
With the “Play Ahead Controls” function, both live and on-demand content can be played and paused, and you can jump forwards or backwards in the playback.
Presets
SiriusXM live channels and on-demand shows can be saved as a preset. Up to 36 presets can be saved.
Or: In the channel list or the list of on-demand shows, press and hold the preferred content and select a preset bank.
Listening profile
The personalized listening profile saves recommendations based on the program content currently being listened to and the latest listening history, and is regularly
updated.
The listening profile can be set up in the Volkswagen user account and used with the SiriusXM app.
Or: tap Radio Set up new listening profile in radio or media mode.
The personalized SiriusXM recommendations are regularly updated, based on what you're listening to.
Listening history
For each listening profile, a list of SiriusXM content recently listened to is displayed. This listening history can be displayed and reset at any time.
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HD Radio
Refer to ⇒ and Safety instructions.
HD Radio is a digital radio station that can be received in the USA and Canada.
HD Radio Technology
Some AM and FM radio stations also transmit their content digitally via HD Radio Technology.
When the function is activated in settings in the AM or FM band and the current station supports HD Radio Technology, the function key appears on the
Infotainment system display. The Infotainment system switches automatically between digital and analog reception depending on the reception quality. If the station
is currently received in analog mode, the function key is grayed out.
Some stations offer additional substations via HD Radio Technology (multicast programming). If this is the case, HD1 is displayed after the station frequency of the
main station. Substations are marked with HD2, HD3, etc.
Or: to cycle through the additional stations individually, tap < or >.
The substation that is currently selected is displayed after the main station on the screen (for example ... HD3 for the second substation).
The available substations of the current stations are displayed on the station list.
The “HD Radio Emergency Alerts” function can be used to receive reports of unusual, potentially life-threatening events, such as natural disasters. These
notifications are played as pop-up notifications while the radio is on. This function is activated in the factory.
If you tap Remind me later when a notification appears, the notification will appear again about ten minutes later. If you tap Close, the notification will be moved to the
Alert list. If the “HD Radio Emergency Alerts” function is deactivated, these notifications are moved directly to the Alert list and indicated by and a number in the
status bar. The number on the symbol displays the number of notifications.
Media mode
Introduction
In media mode, you can play back media files from data carriers in the Infotainment system.
Depending on the vehicle equipment, the following data carriers can be used:
Depending on the vehicle equipment, the following types of media files can be played:
Video files.
Streaming services
You can also use streaming services, depending on the vehicle equipment and in some countries ⇒ Online functions in media mode .
Dirty, overheated or damaged data carriers are not to be used. Read and heed the information provided by the manufacturer.
Difference in quality between data carriers from different manufacturers can cause problems with media playback.
Wrong configuration of data carriers can lead to the data carriers being unreadable.
The storage volume, condition (copy and delete processes), file system, folder structure and the amount of saved data can increase the time taken to read data
carriers.
Playlists only define the order of play and refer to the saved location of the media files within the folder structure. No media files are saved in playlists. To play a
playlist, the media files must be present in the data storage device memory location, to which the playlist refers.
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Volkswagen is not responsible for damaged, altered or lost files on data carriers.
The available scope of functions and possible media formats depend on the vehicle equipment and are not available in all countries.
AAC.
APE.
ALAC.
FLAC.
MP2.
MP3.
MP4.
Vorbis.
OPUS.
WMA.
WAV.
Cross-device playlists.
Data from all media sources connected to the Infotainment system are stored in a media database.
Media search.
Start replay. Pause replay. Go to the previous track. Skip to the next track. Repeats the current track. Repeats all tracks. Activate
random playback. Display favorites list. Add media file to favorites list. Opening the settings. Go back one folder level in the media source.
There are different ways to search for and play media files from an available media source.
The folder structure of the selected media source is displayed. If My Media is selected, the categories (e.g. music) and connected media sources are displayed.
When playback starts, if the selection is located in a folder on a media source, all of the media files located in the folder will be added for playback.
If a playlist is played back, all available tracks on the playlist will be added for playback.
1. Tap .
Depending on the selection, all tracks heard during the current playback will be added to favorites.
Saving favorites
Only media files that are displayed in My Media in the Music and Video folders can be saved as favorites. You can save individual tracks, albums, artists and genres
as favorites.
2. Tap .
3. Tap .
Or: tap on an already occupied favorite position, and press and hold for approx. three seconds.
The selection is saved in the selected favorite position as a favorite. If the favorite position was already occupied, the previously saved favorite is overwritten.
The selection options in the selection list depend on the data attached to the media file. If a genre is not indicated for music files, the genre cannot be saved as a
favorite.
If a video file is currently being replayed, only this video can be saved as a favorite.
3. Enter the login data for the desired user profile and confirm.
The streaming services will be added as a new function key in the list of media sources.
Depending on the country, you may need to log in to the streaming service again if you change your privacy settings, for example.
Video mode
In video mode, the Infotainment system display can play a video from a data carrier ⇒ Selecting and playing a media source .
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Depending on the vehicle equipment and in some countries, video from a streaming service can also be played back ⇒ Selecting and playing a media source .
A stable Internet connection is required for playback via a streaming service. There may be costs associated with your mobile network provider for doing so.
The video image is only displayed when the vehicle is stationary. The Infotainment system display will be switched off when the vehicle is moving. The video sound
will continue to be played.
In some countries, for road safety reasons, no video image is shown even when the vehicle is stationary.
Online functions in media mode are not available in all countries and vehicle models.
You have registered and you have an active VW Car-Net user account.
You have purchased a corresponding active data package for an Internet connection via the VW Car-Net app or via the VW Car-Net website, USA:
vw.com/carnet, Canada: vw.ca.
Streaming services
Depending on the vehicle equipment, you can also use streaming services.
Streaming services are not available in all countries and vehicle models.
You have your own user account for the relevant streaming service.
Navigation
Introduction
The current vehicle position is determined by a global satellite system. In order to enable optimum navigation to your destination, all measured values and possible
traffic information are compared with the available map material.
Acoustic navigation announcements and graphic displays lead you to your destination.
In some countries, it may not be possible to select some Infotainment system functions on the screen when driving above a certain speed. This is not a malfunction,
but rather compliance with legal regulations.
WARNING
If settings are adjusted, destinations entered and changes made to navigation information while driving, the driver may be distracted and cause accidents and
injuries.
Only adjust settings, enter destinations, or change navigation information when the vehicle is stationary.
If you missed a turn on your route, the navigation system may recalculate the route.
The quality of the driving directions depends on the available navigation data and any reported traffic incidents.
Traffic information is only given in the navigation system if the available VW Car-Net service has been activated.
Navigation restrictions
If the Infotainment system cannot receive data from GPS satellites, for example in a tunnel, navigation will still be possible using the vehicle's sensors.
In areas that are not digitized or only partially digitized in the Infotainment system memory, the Infotainment system will still try to provide route guidance.
If navigation data is missing or incomplete, the vehicle position may not be determined accurately. This may result in navigation that is not as accurate as usual.
Routing is subject to ongoing changes, like new streets, construction zones, road closures, or changes to street names or house numbers. Using outdated
navigation data can lead to errors or uncertainty when using route guidance.
Function descriptions
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Please read the introductory information and heed the Warnings and Notice ⇒ and Safety instructions.
Voice guidance
Navigation messages are acoustic driving directions for the current route.
The type and frequency of navigation messages depends on the settings and the driving situation, like the start of the route guidance and whether you are driving on
a highway or roundabout.
If the destination cannot be reached exactly, for example because it is not in a digitized area, there will be a navigation announcement that the Destination area has
been reached. Messages about the direction and distance to your destination will also be displayed on the screen.
During dynamic route guidance, reported traffic incidents on the route are announced. There will be an additional navigation announcement if the route is
recalculated due to a traffic incident or a change in driving style.
You can adjust or mute the volume during a traffic announcement. All other navigation announcements will be given at that volume or will be muted.
Navigation messages will not be given if the Infotainment system is muted.
To ensure an optimum view, you can also adapt the navigation map and map view using enhanced finger movements.
2. To zoom out of the map view, move your finger upwards. To zoom in on the map view, move your finger downwards.
1. Tap and hold the map with two fingers at the same time.
2. To zoom out of the map view, slide your fingers towards each other. To zoom in on the map view, slide your fingers away from each other.
1. Tap and hold the map with two fingers at the same time, held horizontally next to each other.
2. To tilt the map view to the front, move your fingers upwards. To tilt the map view to the back, move your fingers downwards.
1. Tap and hold the map with two fingers at the same time.
Route plan
The route plan contains information about relevant events, such as waypoints and destination suggestions, if the relevant data is available to the navigation system.
Tapping an event will open a dialog box with additional options. The options available depend on the event and the current settings.
3. To stop the route guidance to the destination or waypoint, tap next to the destination in the route plan.
Tapping the route plan entries may cause a dialog box to open with additional options for these entries. The options available depend on the entry that is tapped.
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Display on map Displays the selection on the map.
The system offers different points of interest, e.g. gas stations, using the quick select symbol when entering destinations, in the route plan and on the map. You can
prioritize how these symbols are displayed under Basic functions Preferred POI categories. The system also automatically learns your preferred
categories.
Saved data
In order to enable you to enter destinations quickly and to optimize route guidance, the Infotainment system saves certain data, such as frequently driven routes and
positioning data.
While driving, the Navigation system saves routes traveled and destinations reached in order to create automatic destination suggestions. Destinations are learned
with reference to the time of day and the day of the week.
Selecting one of the suggested routes will cause route guidance to begin.
The route guidance follows the selected route until you deviate from it. The route will then be recalculated and will lead back to the selected route via the most direct
path.
Relevant traffic disruptions are taken into consideration in route guidance. If an alternative route and the navigation data are available, relevant disruptions will be
avoided.
If you are driving a pre-learned route without active route guidance, the destination is added to the route plan. Route guidance does not need to be actively started
for a journey to a pre-learned destination. You are warned about traffic disruptions if necessary.
You can activate or deactivate this function at any time as well as delete the saved data for this function.
Navigation
The functions and symbols of the navigation system may differ depending on the vehicle equipment and are not available in all countries.
Functions
Entering a destination and route calculation.
Personal destinations.
3D City Maps.
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Online Map Update.
Display additional route guidance options. Display navigation map. Open saved addresses (contact list for the connected cell phone).
Opening the settings.
The function keys and displays shown depend on the settings and the current driving situation.
Symbols for traffic information, e.g. traffic disruptions, and POIs s, e.g. gas stations, are displayed on the map if the data is available to the navigation system
⇒ Traffic information.
Display current position. Align the map. Map scale. Display route information. Fully automatic map mode (orientation in direction of
travel, position, zoom and tilt). Display dialog box with route options. Display destination memory. Display dialog box with additional options.
Display route overview and alternative routes to the current route guidance for the active route guidance. Repeats the last navigation announcement.
Mute or adjust volume of navigation instructions.
Additional symbols
Destination search: detailed destination input for an address.
Traffic disruptions
Traffic disruptions are displayed on the map if the data is available to the navigation system ⇒ Traffic information.
1. Tap a traffic disruption to open a dialog box with details ⇒ Function descriptions.
Traffic jam. Accident. Ice. Road closed. Slip hazard. Danger. Construction zone. Strong wind.
The various functions for inputting destinations are located in the navigation system main menu ⇒ Introduction.
You can further restrict your search with specific suggestions in the results list, e.g. “nearby”.
For further information about symbols on the Infotainment system screen, see ⇒ Functions and symbols of the navigation system in this Owner's Manual.
Enter address
Start route guidance by entering an address. During input, the navigation system suggests already known destinations. You can also enter a new, unknown address
for route guidance.
When inputting the address, input the name of the destination, not the postcode of the destination.
Or: tap .
3. Tap Start.
Or: tap .
Quick start
1. Tap .
2. Enter the address of the destination, tap the desired destination and hold for a few seconds.
Enter the destination as accurately as possible. If there is an error in the destination entered, route guidance cannot take place or may lead to the wrong
destination.
Destination suggestions
Navigation uses saved data such as your last destinations, learned destinations, favorites, home address and work address to provide you with route guidance.
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Selecting the destination and starting the navigation system
1. Tap Destination suggestions.
Last destinations
The navigation system saves up to 25 of the most recent destinations to make them available for route guidance. A new destination automatically overwrites the
oldest destination.
3. Tap Start.
Or: tap .
Quick start
1. Tap Last destinations.
Favorite destinations
3. Tap Start.
Or: tap .
Quick start
1. Tap Favorites.
The navigation map contains active areas at many points which are suitable for the input of a destination. To enter a destination, tap on your preferred position or
preferred location on the map. If map data is available at this point, you can launch route guidance.
Entering a destination via the navigation map is dependent on data status and not possible for all positions.
Use the Offroad navigation system to enter a destination to a selected destination point with unknown data.
Offroad navigation
The Offroad navigation system calculates routes to selected destinations with unknown data. If the destination is not located on a known road or at a known
position, the navigation system will calculate the route up to the next point on the known road and then complete the route to the destination using a straight line.
In order to start an Offroad navigation, tap on a free area without positioning data.
2. Press and slide the map view until you can select your desired position. You can operate the navigation map using extended finger touches ⇒ Introduction.
3. Tap the preferred destination or any destination point on the map without positioning data.
4. Tap Start.
Or: tap .
Start route guidance via the saved address data for a contact. You cannot use contacts for whom you have not saved any address data for route guidance.
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3. Tap Start.
Or: tap .
NOTICE
If the address data for your contact is out of date, the route guidance will nevertheless direct you to the stored address. Please ensure the address for your
contact is up to date.
Navigation data
Please read the introductory information and heed the Warnings and Notice ⇒ and Safety instructions.
The Infotainment system is equipped with an internal navigation data storage medium. Depending on the country, the required navigation data may already be
installed.
The Infotainment system always requires up-to-date navigation data to ensure that route guidance can be implemented correctly and that the functions provided are
fully available.
NOTICE
If you use outdated navigation data, there may be adverse effects on the navigation system. It may not be possible to determine up-to-date routes, or route
guidance may guide you to an incorrect destination.
1. Download and save the navigation data onto a USB data storage device.
3. Link the USB data carrier to the Infotainment system when the vehicle is stationary.
The navigation data for frequently driven regions is automatically updated in the background.
While and after updating the navigation data, no message appears in the Infotainment system.
If you update the navigation data manually, the USB data carrier must remain permanently connected. You will not receive a notification when the update is
complete.
Do not disconnect the USB data carrier from the Infotainment system for a few days until the navigation data for visited regions has been fully downloaded
and installed. The installation will start automatically in the background during the journey. Doing so will cancel the update process. If you disconnect the data
carrier and visit a new region, the navigation data is not updated due to the lack of a USB data carrier.
Traffic information
Please read the introductory information and heed the Warnings and Notice ⇒ and Safety instructions.
Depending on the vehicle equipment, the reception of traffic information may not be available in all Infotainment systems or in all countries.
The Infotainment system automatically receives detailed traffic information when there is an active Internet connection. This information is displayed on the map via
symbols and color coding on the road network.
Reception of traffic information is possible in some countries if permitted by the privacy settings selected. No traffic information is received in offline mode.
Traffic disruptions
Traffic disruptions such as traffic jams are displayed on the navigation map as symbols ⇒ Functions and symbols of the navigation system .
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The route plan displays current traffic disruptions if the relevant data is available to the Navigation system.
If route guidance is active, traffic disruptions on the current route will be displayed on the route plan. You can avoid these traffic disruptions by modifying the route
plan.
2. Tap Avoid.
Local warnings, e.g for severe weather, can be played via the Infotainment system as a pop-up notification.
The traffic flow for current traffic disruptions is displayed on the navigation map via color coding on the road network.
OrangeStop-and-go traffic.RedTraffic jam.
Availability of functions may differ depending on the cell phone used and its operating system and the vehicle equipment, and functions are not available in all
countries.
High speeds, poor weather and road conditions, a lot of background noise, even outside the vehicle, and the network quality can impair phone calls in the vehicle.
The phone interface may contain an antenna amplifier that improves the reception quality of the cell phone.
You generally only need to pair a device like a cell phone once. You can reestablish the device's connection to the Infotainment system at any time via
Bluetooth or Wi-Fi without re-pairing your device.
For a phone call via the hands-free system or at a high volume, a conversation may also be heard by third parties outside the vehicle.
Switch off the cell phone and phone interface at locations where there is a risk of explosions. These locations are not always clearly identified. These include, for
example:
Areas near vehicles powered by liquefied petroleum gas, such as propane and butane.
Areas with chemicals or particles in the air, such as flour, dust, or metal powder
All other locations where the engine or the cell phone must be switched off.
WARNING
In locations where there is a risk of explosion, e.g. near to gas stations, and in areas with specific regulations, sparks such as those caused by electrostatic
discharges or cell phones can cause explosions or fires, resulting in serious injuries or death.
Switch off cell phones and the phone interface in locations where there is a risk of explosions, e.g. near to gas stations, and in locations with specific
regulations.
Do not operate cell phones or the phone interface in locations where there is a risk of explosions, e.g. near to gas stations, and in locations with specific
regulations.
NOTICE
Radiation from cell phones that are switched on can interfere with sensitive technical and medical devices, potentially causing malfunctions or damage to the
devices.
Always switch off the cell phone in areas with special regulations relating to or prohibiting the use of cell phones.
Depending on the country and vehicle equipment, your vehicle may have the following mobile phone interfaces:
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Phone interface basic configuration.
The phone interface uses the Hands-free profile (HFP) Bluetooth profile for transmission. This enables the use of phone functions via the Infotainment system
and played back via the vehicle speakers.
Just like the basic configuration of the phone interface, the Convenience phone interface uses the HFP Bluetooth profile.
The Convenience phone interface can be equipped with the wireless charging function ⇒ Charging Options for Mobile Devices . In order to use the features of
the wireless charging function, you need to place a suitable cell phone correctly in the storage compartment. If you place a suitable cell phone in the storage
compartment, the cell phone will be connected to the vehicle antenna depending on the vehicle equipment. This improves reception and call quality.
Functions
Hands-free system.
Read SMS.
Message thread.
Read e-mail.
Write e-mail.
Open contact list. Open incoming and outgoing calls lists. Dial telephone number. Open messages (SMS and, depending on your country, e-
mail). Select the active device from two or more connected cell phones. Opening the settings.
Input to search for contacts. Address. Editing favorites. Add favorites. Remove favorites.
Received incoming call. Outgoing call. Missed call. Frequent calls or favorites from your cell phone, if supported by your cell phone.
Telephone number (company). Telephone number (private). Cell phone number. Fax device. Fax device (company). Fax device (private).
Top left: Select active input. Received text message. Sent text message. Template for text messages.
Depending on the vehicle equipment, you can connect up to two cell phones to the Infotainment system at the same time. However, only one device is active at a
time and can be used to make calls. The second connected device can receive calls via the Infotainment system and be used to play media.
Before connecting for the first time, you need to pair the cell phone with the Infotainment system. A user profile is then automatically saved in the Infotainment
system . The coupling process may take a few minutes.
Requirements:
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Bluetooth is activated on the cell phone.
1. Open the list of available Bluetooth devices on your cell phone and select the device name for the Infotainment system.
2. Pay attention to messages on the cell phone and in the Infotainment system and confirm these if necessary.
If the pairing is successful, the data on the cell phone will be saved in the user profile.
3. Optional: Confirm the message for transferring the data on the cell phone.
WARNING
If you carry out the coupling when driving, this may cause accidents or injuries.
When pairing some cell phones, a PIN may be displayed on the cell phone screen. Type this PIN into the Infotainment system to finish pairing.
Precondition:
A cell phone is paired with the Infotainment system.
Connection management
Precondition:
The cell phone is paired and connected.
In order to use the phone interface functions, at least one cell phone must be connected to the Infotainment system. If several cell phones are connected to the
Infotainment system, you can switch between an active and an inactive connection. In order to operate the phone interface with your preferred cell phone, establish
an active connection to the Infotainment system.
Precondition:
Several cell phones are connected to the Infotainment system simultaneously.
1. Tap .
The connection with the other cell phones will be inactivated automatically.
User profiles
An individual user profile is automatically created for each paired cell phone. Data from this cell phone, e.g. contact data, is stored in the user profile. A maximum of
ten user profiles may be saved in the Infotainment system simultaneously.
The user profiles are located in the Select cell phone area or in Mobile devices.
Using a phone
Select a telephone number to make a call. Various functions are available for selecting a telephone number.
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Using contact data
If a contact has multiple telephone numbers, you must select the number you wish to call accordingly.
1. Tap .
2. To search for a contact, tap and enter the name of the contact in the input field.
1. Tap and filter entries in the call list, e.g. by missed calls.
2. Tap on a number or, where applicable, a contact in the list to make the call.
Depending on the cell phone and the Infotainment system in use, you can send and receive SMS text messages and, depending on your country, e-mails via the
phone interface.
Sending and receiving e-mails is also dependent on the app used on the cell phone.
Sending an SMS
1. Tap SMS New message and enter the message on the screen.
Sending an e-mail
1. Tap E-MAIL New message and enter the message on the screen.
2. Enter the desired contact in the search bar. If required, a contact can be searched for using Search.
1. Tap .
Phonebook
This first time a cell phone is paired with the Infotainment system, the phonebook is saved in the Infotainment system. If necessary, confirm the transfer on the cell
phone.
Depending on the vehicle equipment, you can save up to 5000 contacts in your phonebook.
The phone directory is updated after each new connection. During the update, the present phone directory can still be used.
If teleconferences are supported, the phonebook can be opened during a phone call and another participant can be added to the phone call.
If an image is stored for the contact, it can be displayed in the list next to the entry.
A speed dial key can be assigned with a favorite from the phone directory. If the entry contains an image, this is displayed on the speed dial key.
Speed dial keys must be programmed manually and are assigned to a user profile ⇒ Coupling, connecting and managing, ⇒ Bluetooth® interface .
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Programming a speed dial key
1. Tap .
2. Tap a contact in the phone directory. If a contact has multiple telephone numbers, tap a number on the list.
2. Tap the new contact in the phone directory. If a contact has multiple telephone numbers, tap a number on the list.
Calling a favorite
1. Tap a programmed speed dial key.
Favorites are not automatically updated. If the phone number for a contact changes, the speed dial key must be reassigned.
Voice control
Introduction to using voice control
With voice control, you can have certain
functions carried out by voice
command.
Additional microphones enable voice control to recognize whether the driver or passenger is speaking. For supported languages, you can open functions for
individual seat positions, for example switching on the seat heating.
If there is a Talk button on the multi-function steering wheel or the VOICE button is available in the Infotainment system or your vehicle understands the
activation word, voice control is installed in the vehicle.
In black with blue background: Voice control is active and recognizes spoken words.
Test voice control before a journey to get to know the function.
Only grammatically correct voice commands are recognized by the voice control. Voice commands must follow a fixed syntax in order to be recognized correctly,
e.g. “Navigate to [city, street name, house number ]”. You can find further examples in the Infotainment system. The command-based voice control can be carried
out in any available language.
Speech commands can be freely worded in common speech. For example, in response to the question “How long is left to drive?”, the system gives the remaining
time until arrival at the destination. Suggestions for voice commands depend on the set language and can be found in the Infotainment system.
Enhanced voice control works both online and offline. By evaluating voice commands, online mode offers improved POIs, media and online radio station search
functionality. Additionally, messages can be dictated. For online mode, you need a VW Car-Net contract valid for the vehicle.
If enhanced voice control is available in your language, it is used to activate voice control.
Supported languages
The number of languages available in your country depends on the vehicle equipment.
Start voice control by saying the activation word available in your country ⇒ Activation word.
Voice control only recognizes voice commands in the language selected in the infotainment system.
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Observe the following tips for successful voice commands:
Speak clearly and at normal volume. Speak a little louder at higher speeds.
Do not direct the air flow from the vents towards the microphone or headliner.
Depending on the cell phone and operating system, voice control of a connected cell phone can be started by pressing and holding or the VOICE button
⇒ App-Connect .
End via speech: To open suggestions for a voice command to cancel, tap HOME General.
End via the multi-function steering wheel: press the Talk button .
End automatically: If you use functions within the Infotainment system, activate the parking system; if telephone calls or tasks involving speech and navigation
warnings occur, the voice control ends automatically.
Activation word
In the ring memory of the Infotainment system, the words spoken in the vehicle are checked for the activation word. If the Infotainment system detects the activation
word, voice control will begin. A ring memory is automatically overwritten approximately every 15 seconds. There is no transmission of data or words spoken in the
vehicle. The ring memory is inactive when the activation word is switched off.
Precondition:
The Activation word is switched on in the settings.
Troubleshooting
Voice control is not responding
Voice control is not available in your language.
Start voice control by using the activation word or the Talk button on the multi-function steering wheel.
Voice commands are not recognized due to a system error. Contact suitably qualified professionals for assistance. Volkswagen recommends contacting an
authorized Volkswagen dealer or authorized Volkswagen Service Facility.
The function is not available in all languages. You can find suggestions for voice commands in the set language in the Infotainment system.
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Settings within the function are preventing the device from switching on or carrying out the function.
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Transporting
Stowing luggage and cargo
Stowing luggage securely in the vehicle
Distribute luggage as evenly as possible in the vehicle. Do not cover any vent openings.
Always stow luggage and heavy objects in the luggage compartment and place them as far forward in the compartment as possible ⇒ .
Adhere to the Gross Axle Weight Rating and Gross Vehicle Weight Rating ⇒ Technical data.
Secure objects in the luggage compartment using suitable securing cords, fixation belts or tensioning straps on the tie-downs.
If necessary, fold the rear seat backrest down and lock it securely.
If necessary, adjust the headlight range. Vehicles with dynamic headlight range control will adjust automatically.
Adjust the tire pressure based on the load. Follow the tire pressure label ⇒ Checking the tire pressure .
WARNING
Objects or animals that are not secured or are secured incorrectly can cause serious injuries or death in the event of sudden driving and braking maneuvers or a
collision. This is especially true if the airbags deploy and strike objects, causing them to fly through the vehicle interior.
Store all objects securely in the vehicle. Follow the legal regulations whilst doing so.
Stow objects in the vehicle interior in such a way that they will not enter the airbag deployment zone while you are driving.
Secure animals in the vehicle restraint systems that are appropriate for their weight and size.
Do not leave hard, heavy, or sharp objects loose in the open storage compartments in the vehicle, on the surface behind the rear seat backrest, or on the
instrument panel.
Remove hard, heavy, or sharp objects from clothing and bags in the vehicle interior and store them securely.
WARNING
If objects stowed in the vehicle cause people to sit in the wrong position, serious or fatal injuries may occur in the event of sudden driving and braking
maneuvers or accidents.
WARNING
When transporting heavy objects, the vehicle’s handling performance may change because of the altered center of gravity and the braking distance may
increase. Heavy loads that have not been stowed or secured properly may change the vehicle handling, e.g. if the load slides around. This can result in a loss of
vehicle control and lead to serious or fatal injuries.
Never overload the vehicle. Both the load and the distribution of the load in the vehicle affect driving behavior and braking efficiency.
Always distribute the load evenly and as low down in the vehicle as possible.
Secure heavy objects in the luggage compartment as far in front of the rear axle as possible.
Always adapt your speed and driving style to the visibility, weather, road and traffic conditions.
NOTICE
Abrasive objects on the rear windows can cause damage, for example to the heating elements for the rear window defroster.
Do not load the luggage compartment to a height where objects rest against the rear window.
NOTICE
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Carrying systems fixed to the rear spoiler may damage the vehicle.
Do not attach a luggage rack or any other kind of carrying system, e.g. bicycle rack, to the vehicle's rear spoiler.
The luggage compartment cover is not suitable for use as storage for objects, even lightweight items of clothing ⇒ .
WARNING
Objects or animals on the luggage compartment cover can damage the luggage compartment cover and cause serious injury or death in the event of sudden
driving and braking maneuvers or an accident.
NOTICE
Do not load the luggage compartment so high that the luggage compartment cover presses on the load when the trunk lid is closed.
Never close the trunk lid while the luggage compartment floor is open or locked.
Fig. 122 In the luggage compartment: Installing and removing the luggage compartment cover.
3. Press the luggage compartment cover out of the lateral brackets in the luggage compartment fig. 122 (lower arrows).
2. Hook the retaining straps onto the trunk lid fig. 122 (upper arrows).
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Fig. 123 In the luggage compartment: Raising the variable luggage compartment floor.
Fig. 124 In the luggage compartment: Folding up the variable luggage compartment floor.
1. To open, grasp the recessed grip in the luggage compartment floor fig. 123 and fold the luggage compartment floor upward in the direction of the arrow until it is
held by the side retainers fig. 124 (arrows).
Depending on the vehicle equipment, the variable luggage compartment floor is height-adjustable.
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Fig. 125 In the luggage compartment: Lowering the luggage compartment floor.
1. Lift the luggage compartment floor and pull it backwards, out of the guides on the side of the luggage compartment.
2. Insert the luggage compartment floor into the guides at the preferred height and slide it forward in the direction of the arrow until it locks fig. 125.
NOTICE
Improper use may damage the variable luggage compartment floor or the luggage compartment trim.
When closing the second luggage compartment floor, always carefully guide it downward, and do not drop it.
Always distribute loads as evenly as possible across the entire luggage compartment floor to avoid concentrating the load in a single place.
Depending on the model, the vehicle may be equipped with a removable, flexible floor covering rather than the variable luggage compartment floor.
Tie-down.
Tie-downs are located in the luggage compartment to secure loose objects and luggage with the help of lines, fixation belts or securing straps fig. 126.
WARNING
Unsuitable or damaged tie-down straps or tensioning straps could break during braking maneuvers or an accident. This could result in objects being thrown
through the vehicle interior and causing serious or fatal injuries.
Use only suitable and undamaged tie-downs, fixing and tensioning straps.
Secure cords, fixation belts and tensioning straps diagonally and tightly across the items placed on the luggage compartment floor, and fasten the cords,
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fixation belts and tensioning straps securely to the tie-downs.
Make sure that the upper edge of the load is above the tie-downs, especially on flat objects.
Follow the signs about storing cargo in the luggage compartment, depending on the vehicle equipment.
WARNING
Elastic tensioning straps must be stretched for securing to the tie-downs and are therefore under tension. If elastic tensioning straps slip off and spring back
toward your body, the hooks attached to them may cause serious injuries.
Protect your eyes and face when securing and releasing the straps.
Always secure elastic tensioning straps to the tie-downs in the front part of the luggage compartment first. Then pull them to the loading edge. Secure the
elastic tensioning straps to the tie-downs so that they will spring away from your body if they come off.
Suitable straps and cargo securing systems are available from an authorized Volkswagen dealer or authorized Volkswagen Service Facility. Volkswagen
recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Fig. 127 Shopping bag hooks on the left and right of the luggage compartment.
You may have shopping bag hooks in your luggage compartment for hanging light shopping bags.
WARNING
Luggage or other items tied to the shopping-bag hooks may tear off and be thrown into the vehicle interior during a braking maneuver or accident. This may
cause you to lose control of the vehicle and result in serious or fatal injuries.
Never use the shopping bag hooks to tie down pieces of luggage or objects.
Only hang lightweight items, up to a maximum of 2.5 kg (approximately 5.5 lbs), from the shopping bag hooks in the vehicle.
Load-through hatch
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Fig. 128 Pass-through in the rear seat backrest (general example).
Depending on the vehicle equipment, there may be a load-through hatch behind the center armrest in the rear seat backrest for transporting long objects, such as
skis, inside the vehicle.
2. Pull the release lever in the direction of the arrow fig. 128 and fold the luggage compartment pass-through cover all the way forward ⇒ .
2. Insert long objects from the luggage compartment side and slide them forward through the load-through hatch.
There may be a red mark on the luggage compartment side. This should not be visible ⇒ .
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WARNING
Folding and unfolding the load-through hatch in an uncontrolled or careless manner may result in serious injury or death.
Never fold the luggage compartment pass-through forward or back while driving.
When folding up the pass-through, make sure that the safety belt does not become trapped or damaged.
Keep hands, fingers, feet and other body parts away from the pivot range of the pass-through when folding it forward or back.
Always check that the red mark on the catch indicator is not visible when the pass-through is in the upright position. A red marking indicates that the
luggage compartment pass-through is not locked into place.
If the luggage compartment pass-through is folded down or is not securely engaged, no passengers, especially children, are to be transported on this
seat.
WARNING
Mounting a trailer hitch on the vehicle can result in damage to the vehicle, accidents and serious or fatal injuries when operating the vehicle.
Roof rack
Introduction
Depending on the model, the vehicle may be designed to have a roof rack installed.
Bulky objects can be transported on the vehicle roof using the roof rack.
If you are not sure if your vehicle is designed to have a roof rack installed, check with an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Only use roof racks that are approved by Volkswagen for use with your vehicle.
Do not use or retrofit a roof rack if this is not approved for your vehicle.
WARNING
When transporting large, heavy, long, or flat loads on the roof rack, the vehicle's driving characteristics and aerodynamics change because of the different center
of gravity and increased wind resistance. This may cause accidents and serious or fatal injuries.
Always secure cargo correctly with suitable and undamaged cords, fixation belts or tensioning straps.
Always adapt your speed and driving style to the visibility, weather, road and traffic conditions.
WARNING
If the use of a roof rack is not approved for your vehicle or a roof rack that is incompatible with the vehicle is fitted, it may detach and fall from the roof of the
vehicle while you are driving. This may cause accidents and serious or fatal injuries.
Only use roof racks that are approved by Volkswagen for the vehicle.
Do not fit roof racks if they are not approved for your vehicle.
NOTICE
Installing any type of roof rack onto a vehicle that is not approved for use of a roof rack can cause serious damage.
Do not fit roof racks if they are not approved for your vehicle.
Driving with a roof rack fitted increases the air resistance of the vehicle and thus also the fuel consumption. This reduces the potential range of the vehicle. This
applies to all roof racks and any objects transported on them, such as bicycles and skis.
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Mounting a roof rack
Please read the introductory information and heed the Warnings and Notice ⇒ and Introduction.
For safety reasons, special roof racks are needed to transport luggage, bicycles, surfboards, skis and boats safely.
Only use roof racks that are provided for the vehicle model, model year and vehicle equipment by the corresponding manufacturer.
Volkswagen recommends the use of Volkswagen original parts or Volkswagen original accessories, which you can acquire from an authorized Volkswagen dealer
or authorized Volkswagen Service Facility.
The holes or markings for securing the roof rack can only be seen when the doors are open. If necessary, unscrew the plastic screw from the hole opening.
The front holes or markings are located on the undersides of the roof pillars near the door seal.
The rear holes or markings are located on the undersides of the roof pillars near the door seal or, depending on the vehicle equipment, at the top of the rear side
windows.
After the roof rack has been mounted, the rack base can now be secured to it ⇒ .
If the height of the vehicle exceeds the maximum height limit, for example in a garage
NOTICE
The height of the vehicle changes when a roof rack is installed and when there is cargo secured on it. The vehicle may be badly damaged if you drive into
entrances with low heights, e.g. underpasses and garages.
NOTICE
If parts on the roof of your particular vehicle (depending on the vehicle equipment), e.g. the roof antenna, and the trunk lid's range of movement are impaired by
the roof rack and the luggage, the vehicle may be damaged.
Ensure that the roof rack is positioned correctly on the roof and that it will not affect any components of the vehicle.
WARNING
Securing the roof rack and base incorrectly or using them incorrectly may cause the luggage or the entire assembly to come loose from the vehicle roof. This can
result in accidents and serious injury or death.
Always mount the roof rack and base correctly in accordance with the manufacturer's instructions.
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Secure the roof rack only at the locations intended for this.
Always mount special rack assemblies for bicycles, skis, surfboards, etc. correctly and in accordance with the manufacturer's installation instructions.
Only use the roof rack and base if they are undamaged and secured correctly.
Check the roof rack mounts before starting a journey and, if necessary, retighten them after a short distance.
On long trips, check the threaded connections and fasteners each time you take a break.
A fitted roof rack increases air resistance and therefore may reduce the vehicle's range.
The roof load consists of the weight of the roof rack and the items carried on the roof rack ⇒ .
Always check the weight of the roof rack and the items that will be transported on it. Weigh the items if necessary.
When using a roof rack with a low load limit, do not load the rack with the maximum permissible roof load. In this case, only load the roof rack to the weight limit listed
in the installation guide.
Once you have fitted the roof rack, drive a short distance and then check all the fasteners. Keep checking them regularly ⇒ .
WARNING
Accidents, vehicle damage and serious or fatal injuries can result if the maximum permissible roof load is exceeded.
Never exceed the specified roof load, the Gross Axle Weight Rating, and the Gross Vehicle Weight Rating of the vehicle.
Do not exceed the load limit of the roof rack, even if the roof load is below the limit.
WARNING
If loose and incorrectly secured luggage falls off the roof rack, accidents and serious or fatal injuries may occur.
Use only suitable and undamaged tie-downs, fixing and tensioning straps.
NOTICE
If the trunk lid hits the roof load, the vehicle may be damaged.
Make sure the trunk lid does not run into the roof load when opening the lid.
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Fuel and emissions control system
Safety precautions for handling fuel
WARNING
Handling fuel incorrectly can cause explosions, fires, severe burns, and other injuries.
Before refueling, switch off the engine, the ignition and your cell phone, as well as other radio equipment.
To reduce the risk of discharging static electricity, do not enter the vehicle while refueling.
Make sure that the fuel tank cap is sealed correctly and no fuel is leaking out.
Note the applicable safety precautions and local regulations for handling fuel.
WARNING
Refueling incorrectly can cause fires, serious or fatal injuries, and vehicle damage.
Do not use any fuels containing metal and only use service additives approved by Volkswagen in the respective proportion.
CAUTION
Fuel may leak out of reserve canisters and ignite. This can cause fires and injuries.
Fuels can contaminate the environment. Collect any leaking operating fluids and dispose of them according to legal regulations.
The fuel filler flap does not have an emergency release. If necessary, contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility for
assistance.
Fig. 131 On the inside of the fuel filler flap: fuel label (general example)
Fuel label
The type of fuel to use depends on the vehicle engine. The factory has placed a fuel information label on the fuel filler flap, which specifies the fuel type to be used
for the vehicle fig. 131.
The name and limits specify which fuels are suitable for the vehicle. This is a minimum requirement. The vehicle must not be refueled with fuels of lower quality or
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other fuel types ⇒ .
Fuel standards
The fuel used must meet one of the following standards. The vehicle must not be refueled with other fuels ⇒ .
If fuel with the specified standards is not available, contact suitably qualified professionals for information about which fuels are suitable for the vehicle. Volkswagen
recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Gasoline
Fuel standard
NOTICE
Refueling with non-standard and non-approved fuels can cause reduced performance and considerable damage to the engine and the fuel system.
Before refueling, check if the fuel specification at the fuel pump meets the vehicle specifications.
Only use fuel that conforms to the specified standard and label.
Gasoline
Refer to ⇒ and Safety precautions for handling fuel .
Gasoline types
Gasoline types are differentiated by the Research Octane Number (RON ). The vehicle may also be refueled with gasoline that has a higher RON than is required by
the engine. However, this will not improve fuel consumption or engine power.
The fuel information label may list multiple gasoline types, for example RON 95 min. 91. The highlighted octane number, RON 95 in this example, is the preferred
gasoline type for which the vehicle is designed and optimized. The listed alternative gasoline type, RON 91 in this example, should only be used if the preferred
type, RON 95 in this example, is not available.
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If your vehicle has a gasoline engine, only fill it with gasoline that does not contain metal (no lead, manganese, or iron) and that does not have a higher ethanol
content than specified on the fuel information label ⇒ .
The fuel quality affects the performance, output, and life of the engine. Fuel with gasoline that already contains the correct fuel additives ⇒ .
Volkswagen recommends using “TOP TIER Detergent Gasoline”, which is available in some regions, for example North America, Central America and South
America. For more information on “TOP TIER Detergent Gasoline”, visit the official website at:
https://www.toptiergas.com
NOTICE
Using incorrect fuel and unsuitable fuel additives can result in vehicle damage.
Before refueling, check if the fuel standard listed on the fuel pump meets the vehicle specifications.
Only refuel with gasoline that meets or exceeds the specified Research Octane Number (RON).
If necessary, only use service additives approved by Volkswagen in the correct amounts.
NOTICE
If you must fuel your vehicle with gasoline with a lower octane number, this may lead to vehicle damage when driving over a longer period.
Refuel your vehicle with gasoline that meets the required octane rating as soon as possible.
Refueling
Refer to ⇒ and Safety precautions for handling fuel .
Fig. 135 Behind the fuel filler flap: fuel tank cap (general example)
Refueling procedure
1. To unlock the fuel filler flap, unlock the vehicle with the button on the remote control vehicle key ⇒ Vehicle key functions.
Or: to unlock the fuel filler flap, unlock the vehicle with the button in the driver door ⇒ Central locking button.
On vehicles with Keyless Access, the fuel filler flap is automatically unlocked when the vehicle is unlocked.
3. Remove the fuel tank cap and insert it into the opening at the fuel filler flap provided for this fig. 135.
4. Hold the fuel pump nozzle handle down to ensure optimum refueling.
The fuel tank is full once the fuel pump nozzle turns off for the first time ⇒ .
5. Screw the fuel tank cap onto the fuel filler neck.
Do not continue filling after disconnection. The expansion area in the fuel tank may fill with fuel, e.g. due to heating. This may mean that the fuel overflows or the
automatic ventilation process cannot work ⇒ Troubleshooting.
WARNING
Fuel may spray out and overflow if the fuel tank is overfilled. This can cause explosions, fires, and serious or fatal injuries.
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Do not continue filling after the pump nozzle switches off for the first time.
NOTICE
If the tank is not emptied up to the reserve level at regular intervals, it might not be possible to maintain the fuel quality and system function required for driving.
At least every six months, only refuel when the warning light turns on.
Fuels can contaminate the environment. Collect any leaking operating fluids and dispose of them according to legal regulations.
Exhaust system
Introduction
The exhaust-relevant components reduce exhaust emissions:
WARNING
If the engine runs in enclosed spaces, poisonous gases may enter the vehicle interior. This can cause serious injuries and result in death through suffocation.
WARNING
Hot vehicle components and exhaust can ignite nearby flammable or explosive materials. This can lead to a fire and cause accidents and serious or fatal
injuries.
Park the vehicle in such a way so that no exhaust system components come into contact with flammable materials under the vehicle such as dry grass.
Never use additional underbody protection or corrosion protection on exhaust pipes, catalytic converters, particulate filters or heat shields.
Catalytic converter
Please read the introductory information and heed the Warnings and Notice ⇒ and Safety precautions for handling fuel .
To ensure that the exhaust system and the engine catalytic converter can work correctly for a long time, observe the following:
Never add too much engine oil ⇒ Checking the engine oil level and adding oil .
Do not tow-start the vehicle; use jump-start assistance instead ⇒ Preparing and Performing a Jump-start .
If there are engine misfires, loss of power, or poor engine operation while driving, reduce the speed immediately and have the vehicle checked by suitably qualified
professionals ⇒ Troubleshooting. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility. Otherwise,
uncombusted fuel could be present in the exhaust system and then enter the atmosphere. The catalytic converter may also be damaged from overheating.
The exhaust may smell like sulfur when the emissions control system is running correctly.
Particulate filter
Please read the introductory information and heed the Warnings and Notice ⇒ and Safety precautions for handling fuel .
Function
The particulate filter (depends on how your vehicle is equipped) filters out soot from the exhaust gas.
Regeneration
With normal vehicle usage, the filter cleans itself. If the filter is unable to clean itself, e.g. if you only make short trips for an extended period of time, the filter can
become blocked with soot. The particulate filter needs to be cleaned (regenerated).
Noises, light odors, and increased engine speeds may occur during the regeneration. The radiator fan may continue to run while driving and after turning off the
engine.
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To assist in particulate filter regeneration, Volkswagen recommends avoiding driving short distances too frequently.
The soot in the particulate filter is burned periodically at high temperatures. The yellow indicator light does not turn on during a periodic regeneration.
Troubleshooting
Please read the introductory information and heed the Warnings and Notice ⇒ and Safety precautions for handling fuel .
2. Drive with a moderate RPM and low engine load to the nearest suitably qualified professional. Volkswagen recommends contacting an authorized Volkswagen
dealer or authorized Volkswagen Service Facility.
3. If these symptoms occur directly after refueling, stop the engine immediately to prevent subsequent damage.
4. Do not continue driving! Contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility for assistance.
The resulting temperature increase burns off the soot in the filter.
2. Only end the regeneration drive once the indicator light turns off.
3. If the indicator light is still illuminated after driving for approximately 40 minutes, drive immediately to suitably qualified professionals for assistance. Volkswagen
recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
2.0 l and 3.0 l
1. Drive at a speed of at least 80 km/h (50 mph).
2. Take your foot completely off the accelerator pedal for a few seconds to let the vehicle roll with a gear engaged.
3. Repeat this process of accelerating and letting the vehicle roll until the indicator light turns off.
4. If the indicator light does not turn off after some time, immediately consult an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Exhaust-related malfunction
1. Contact a suitably qualified professional and have the engine and the exhaust system checked. Volkswagen recommends contacting an authorized Volkswagen
dealer or authorized Volkswagen Service Facility.
Misfire
1. Contact a suitably qualified professional and have the engine and the exhaust system checked. Volkswagen recommends contacting an authorized Volkswagen
dealer or authorized Volkswagen Service Facility.
WARNING
Sudden braking or driving maneuvers, e.g. if an indicator light turns on or the engine does not run smoothly, may cause accidents. This can result in serious
injury or death.
Always adapt your speed and driving style to the visibility, weather, road and traffic conditions.
Follow the road traffic laws and regulations that apply in the country you are driving in.
If the indicator lights are on or flashing, it is likely that there is an engine malfunction and that fuel consumption will increase.
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Do it yourself
Vehicle tool kit
Introduction
When securing the vehicle in the event of a vehicle breakdown, follow the legal regulations applicable in the respective country.
WARNING
A loose tire mobility set, spare wheel, compact spare wheel or vehicle tool kit can be thrown around the vehicle interior during sudden driving or braking
maneuvers or in a collision. This could result in serious or fatal injuries.
Always make sure the vehicle tool kit, tire mobility set, and spare wheel or compact spare wheel are secured in the luggage compartment.
WARNING
Working with an unsuitable or damaged vehicle tool kit may result in accidents. This could result in serious or fatal injuries.
Seek assistance from an authorized Volkswagen dealer or authorized Volkswagen Service Facility if there is no suitable vehicle tool kit available.
Placement
Please read the introductory information and heed the Warnings and Notice ⇒ Introduction.
There are a number of different storage locations for the tool box in the vehicle, such as under the luggage compartment floor or in a side storage compartment of
the luggage compartment.
Depending on the equipment variant, the vehicle may contain a loose box with the vehicle tool kit in the luggage compartment. This supplemental vehicle tool kit is
designed for a possible winter tire change and does not need to be carried in the vehicle at all times → page , Stowing luggage and cargo .
If used, crank the vehicle jack back down so that it can be securely stowed in the vehicle.
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Fig. 136 Vehicle tool kit components (general example).
Screwdriver with hex socket in the handle for removing or installing loose wheel bolts. The screwdriver blade is reversible. The screwdriver may be located
under the lug wrench.
Crank.
Extraction hook for removing the center wheel covers, wheel hub covers, or wheel bolt covers.
Lug wrench.
Adapter for the anti-theft wheel bolt. Volkswagen recommends always keeping the adapter for the wheel bolts in the vehicle with the vehicle tool kit. The code
number for the wheel bolt lock is stamped on the front of the adapter. A replacement adapter can be ordered based on this number if the adapter is lost. Note
the wheel bolt lock code number and keep it separate from the vehicle.
Vehicle jack. Before putting the vehicle jack away, crank the vehicle jack claw all the way down.
In some countries, there may also be a tire pressure gauge in the vehicle.
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Fig. 137 Additional vehicle tool kit component (general example).
Jack maintenance
If there is a jack included in the vehicle tool kit, the jack generally does not require maintenance.
Windshield wipers
Putting the windshield wipers in the service position
In the service position, the wiper arms can be lifted off of the windshield.
3. Briefly press the windshield wiper lever towards “one-tap wiping” ⇒ Operating the windshield wiper lever .
The service position of the wiper blades can also be activated in the exit menu for a limited period of time. To do this, the ignition must be switched off.
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1. Move the windshield wiper arms into the service position before lifting ⇒ .
2. Only hold and lift wiper arms in the area where they attach to the wiper blade.
2. When the ignition is switched on, press the windshield wiper lever briefly towards “one-tap wiping”.
NOTICE
Failing to take care when working on the wiper arms can damage the hood, windshield, or wiper arms.
Lift the wiper arms with care, and only in the service position.
Never open the hood when the wiper arms are raised up.
Always place the wiper arms carefully against the windshield before driving.
Check the condition of the wiper blades regularly. If wiper blades are rubbing, replace them if they are damaged or clean them if they are dirty ⇒ .
Damaged wiper blades should be replaced immediately. Wiper blades can be obtained from suitably qualified professionals. Volkswagen recommends contacting
an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Windshield wiper: Move the windshield wiper arms into the service position before lifting.
1. Lift the wiper arms, making sure to only hold the wiper arms in the area where they attach to the wiper blade.
1. Move the windshield wiper arms into the service position before lifting.
2. Lift the wiper arms, making sure to only hold the wiper arms in the area where they attach to the wiper blade.
3. Press and hold the release button and remove the wiper blade at the same time in the direction of the arrow fig. 139 .
4. Insert a new wiper blade of the same length and type on the respective wiper arm until it engages.
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Fig. 140 Changing the rear window wiper blade.
1. To lift a windshield wiper arm, hold it only in the area where it attaches to the wiper blade.
4. Tilt the wiper blade toward the wiper arm fig. 140 while removing it in the direction of the arrow . You may need to use more force to do this.
5. Slide a new wiper blade with the same length and design onto the wiper arm in the opposite direction to the arrow until it engages fig. 140 . For this to work,
the wiper blade has to be folded out fig. 140 .
WARNING
Worn or dirty wiper blades reduce visibility and increase the risk of accidents and serious injuries.
Always replace wiper blades if they are damaged or worn and are no longer cleaning the window glass sufficiently.
NOTICE
Cleaning wiper blades or door windows with unsuitable cleaning agents may cause damage.
Do not clean the wiper blades and windshield and windows with fuel, nail polish remover, paint thinner, or other similar fluids.
Do not clean the wiper blades with rough sponges or other sharp objects.
If there is wax residue on the windshield and rear window from car wash systems and other products, this can cause the windshield wipers to rub. Remove any
wax residue with a special cleaner or cleaning towels.
Exterior lighting
Introduction
Before performing bulb replacement, check if it is an incandescent bulb or an LED light. Generally, light bulbs can be replaced by yourself. If the exterior lighting on
your vehicle is equipped with LED technology, it is not possible to change LED lights or individual LEDs by yourself. The malfunction of individual LEDs may be an
indication that more LEDs will malfunction. If this is the case, have the LEDs checked and/or replaced if necessary by suitably qualified professionals. Volkswagen
recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Driving with exterior lighting that is inoperative may be against the law.
Some bulbs may have certain manufacturer specifications that differ from conventional light bulbs. The respective name will be on the bulb socket or glass bulb.
WARNING
If the vehicle lighting is not used appropriately for the weather conditions, the road will not be illuminated sufficiently. The vehicle will not be visible to other road
users or will be difficult to see. This can cause accidents and serious or fatal injuries.
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Repair the lighting system and turn signals when necessary.
WARNING
Work in the engine compartment can result in accidents and serious injuries if bulb replacements are carried out incorrectly.
Always follow the tasks described and observe the general safety precautions.
Never perform a bulb replacement if you are not familiar with the required activities.
If you are not sure how to carry out a bulb replacement, have the work required carried out by suitably qualified professionals. Volkswagen recommends
contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
WARNING
During the bulb replacement, the sharp-edged parts of bulb housings and hot or exploding bulbs can cause serious injuries.
NOTICE
Water entering the headlight housing can damage the electrical system.
After installation, always check that the covers have been secured correctly.
1. Park the vehicle a safe distance away from moving traffic on level and solid ground as soon as possible.
10. Check if you can see that a fuse is burnt out ⇒ Introduction.
A light bulb may only be replaced with the same type of light bulb. The respective name will be on the bulb socket or glass bulb.
Never touch a glass light bulb with bare hands. The fingerprints left behind would vaporize from the heat when the bulb is switched on and condense on the
reflector, which would then reduce the headlight brightness.
If the bulb does not function, the bulb may not have been inserted correctly, may have fallen out, or the connector may not have been plugged in correctly.
13. After every bulb replacement in the front of the vehicle, have the headlight adjustment checked by an authorized Volkswagen dealer or authorized Volkswagen
Service Facility. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
WARNING
If the steps described for the bulb replacement are ignored, accidents may occur. Serious injuries may result.
Always follow the tasks described and observe the general safety precautions.
NOTICE
Removing and inserting trim panels and headlights incorrectly can damage the vehicle paint and body.
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Always be careful when removing and inserting the trim panels and headlights.
Preparations
Only perform these activities in the specified order:
1. Refer to the information on bulb replacement and carry out the activities.
Fig. 141 In the right-side of the engine compartment: Rear side of the headlights.
2. Pull out the lamp holder by the handle in the direction of the arrow fig. 141 . At the same time, press the handle slightly up and down alternately, in order to
aid removal.
3. Replace the burned out bulb with a new bulb that is identical to the one being replaced.
4. Carefully insert the lamp holder in the headlight and press it forwards until it perceptibly engages fig. 141 .
The figures show the right headlight. The left headlight is structured as its mirror image.
Replacing fuses
Introduction
Due to the constant development of the vehicle, equipment-dependent fuse allocations, and the combined protection of multiple electrical equipment items using
one fuse, a complete overview of the fuse layout is not available at the time of print. Detailed information about fuse allocations can be obtained from suitably
qualified professionals. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Generally, multiple electrical equipment items can be protected together through by fuse. On the other hand, some equipment items may use multiple fuses.
Only replace fuses if the cause for the malfunction has been fixed. If a new fuse blows again after a short time, the electrical system must be checked by suitably
qualified professionals. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
WARNING
The high voltage in the electrical system may cause electric shocks and severe burns. Contact with electric wires in the ignition system may result in serious or
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fatal injuries.
WARNING
Using unsuitable fuses, repairing fuses, and bridging a power circuit without fuses can cause severe damage or fires within the vehicle. This could result in
serious or fatal injuries.
Replace fuses only with fuses of same rating and size. Make sure that the color and label are identical to the faulty fuse.
Never use metal strips, paper clips or similar objects as substitutes for fuses.
NOTICE
Changing a fuse when the ignition is switched on, the engine is running, the light is switched on, or other electrical equipment is switched on could cause
damage to the electrical system.
Switch off the engine and turn off the light and other electrical equipment.
Make sure that the engine cannot be started while a fuse is being replaced.
NOTICE
If a fuse is replaced by another fuse with a higher amp rating, this could also damage the vehicle's electrical system in another location.
Never replace a fuse with a fuse that has a higher current rating.
NOTICE
Dirt and moisture in the fuse boxes can damage the electrical system.
Check that the fuse box covers are tightly sealed again and are not damaged.
There are more fuses in the vehicle than are specified in this chapter. These should only be replaced by an authorized Volkswagen dealer or authorized
Volkswagen Service Facility qualified in this respect. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service
Facility.
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Fig. 142 In the engine compartment: Fuse box.
The plastic pliers for removing fuses can be found on the inside of the fuse box cover or on the fuse panel.
2. Press the catches in the direction of the arrow to unlock the fuse box cover fig. 142 .
2. Push the cover downwards until it audibly clicks into place on both sides.
Depending on the country and the vehicle equipment, there may be differences from the fuse numbers and fuse locations listed in the table. If necessary, ask for the
exact fuse assignment from suitably qualified professionals. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen
Service Facility.
Fuse assignment
F9 15 A, ATO®, horn.
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F31 7.5 Amp, ATO®, brake light sensor.
Fig. 144 On the instrument panel on the driver's side: Fuse box cover (left-hand drive vehicles).
Fig. 145 On the passenger's side on the instrument panel: Fuse box cover in the instrument panel (right-hand drive vehicles).
Damper element.
Stop pin.
2. Push the damper element up and into the opening in the bracket, before pulling it out sideways fig. 145 .
3. Push the catches up in the direction of the arrow while at the same time opening the storage compartment further fig. 145 .
2. Fit the damper element into the opening in the bracket and push it down until you hear it click into place.
3. Push the storage compartment carefully forwards past the resistance of the stop pin fig. 145 .
Depending on the country and the vehicle equipment, there may be differences from the fuse numbers and fuse locations listed in the table. If necessary, ask for the
exact fuse assignment from suitably qualified professionals. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen
Service Facility.
Fuse assignment
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F35 40 A, MAXI+®, exterior lighting (left-side).
F42 7.5 Ampere, MINI®, selector mechanism for the automatic gearbox.
F43 10 amp, MINI®, climate control bar, rear window defroster relay.
F44 7.5 Amp, MINI®, light switch (low beam), rain/light sensor, electronic parking brake.
Power windows and seats can be protected by circuit breakers, which switch back on automatically several seconds after correcting the overload, for example
when power windows are frozen shut.
2) Note the installation position. Factory-standard fuse location as shown in the illustration.
Preparations
1. Switch off the ignition, lights and all electrical equipment.
A blown fuse can be recognized from above and from the side through the transparent casing, as its metal strip will be burnt through fig. 147.
Fuse versions
Standard flat connector fuse (ATO ®).
Black 1A
Purple 3A
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5A
Orange
Brown 7.5 A
Red 10 A
Blue 15 A
Yellow 20 A
White or clear 25 A
Green 30 A
Light green 40 A
Replacing fuses
Fig. 148 Plastic pliers for removing or installing a fuse (general example).
1. If necessary, remove the plastic tongs from either the fuse box or the cover of the fuse box fig. 148.
2. Depending on the design of the fuse, slide the appropriately sized clamp on the plastic pliers onto the fuse from above or from the side.
4. If a fuse is blown, replace with a fuse with the same rating (same color and same label) and the same size ⇒ .
5. After inserting the new fuse, place the plastic pliers back in the cover, if necessary.
NOTICE
If a fuse is replaced by a fuse with a higher current rating, this could damage the electrical system in another location.
Never replace a fuse with a fuse that has a higher current rating.
Jump-starting
Introduction
For technical reasons the vehicle must not be tow-started ⇒ . If the engine cannot start because the 12 V vehicle battery is dead, the 12 V vehicle battery on
another vehicle can be used to start your vehicle.
For vehicles with a 12 V vehicle battery in the vehicle interior or luggage compartment, the jumper cables may only be connected to the jump-start points in the
engine compartment.
WARNING
Using jumper cables incorrectly and performing a jump-start incorrectly could cause the 12 V vehicle battery to explode. Serious injuries may result.
Always read and heed the warnings and safety precautions before working on the 12 V vehicle battery ⇒ Introduction.
Never confuse the positive battery terminal with the negative battery terminal.
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Never jump-start a vehicle with a frozen or thawed 12 V vehicle battery.
WARNING
During a jump-start, a highly explosive gas mixture builds up at the 12 V vehicle battery. Sparks produced during a jump-start could ignite the flammable gas.
Serious injuries may result.
Always keep fires, sparks, open flames, and lit cigarettes far away from the 12 V vehicle battery.
NOTICE
NOTICE
A drained 12 V vehicle battery can freeze, be damaged and fail at temperatures around approx. 0 °C (approx. +32 °F).
The jump-start point (negative terminal) is for connecting the black jumper cable fig. 149.
The vehicle can give and receive a jump-start using this negative terminal jump-start point.
Preparations
Pay attention to the operating instructions provided by the manufacturer of the jump-start cables.
Always use a jumper cable with fully insulated terminal clamps and without any insulation defects for jump-starting ⇒ .
Ensure that there is sufficient distance between the vehicle providing the jump-start and the vehicle receiving the jump-start, otherwise current could already
flow when connecting the positive battery terminals.
Make sure the terminal clamps have sufficient contact with metal.
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Jumper cable
So that vehicles can be jump-started and can jump-start others, an appropriate jumper cable is required.
The following jumper cable wire diameters must not be fallen short of by the vehicle providing the jump-start.
Vehicles with electric drivetrain: To jump-start the vehicle with a drained 12 V vehicle battery, the wire diameter of the jumper cable must be at least 25 mm2
(0.038 in2).
Vehicles with hybrid drive: To jump-start the vehicle with a drained 12 V vehicle battery, the wire diameter of the jumper cable must be at least 25 mm2
(0.038 in2).
Vehicles with a gasoline engine: To jump-start the vehicle with a drained 12 V vehicle battery, the wire diameter of the jumper cable must be at least 25 mm2
(0.038 in2).
Vehicles with a diesel engine: To jump-start the vehicle with a drained 12 V vehicle battery, the wire diameter of the jumper cable must be at least 35 mm 2
(0.054 in2).
2. If a 12 V vehicle battery with a viewing window has been installed, check the color of the viewing window. If the viewing window is light yellow or has no color,
do not perform a jump-start and contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
2. Check that the battery providing the jump-start has the same voltage (12 V) and approximately the same battery capacity as the discharged 12 V vehicle
battery. Pay attention to the information printed on the battery of the vehicle providing the jump-start.
Jump-starting
Suitable negative terminal of the vehicle providing the jump-start: Preferably a jump-start point (negative connection), a large metal part that is bolted securely
to the engine block, or the engine block itself.
2. In the engine compartment, open the cover on the positive battery terminal (+) of the 12 V vehicle battery, if fitted.
3. Connect one end of the red jumper cable to the positive battery terminal (+) of the 12 V vehicle battery with the discharged 12 V vehicle battery fig. 150 ⇒
.
4. Connect the other end of the red jumper cable to the positive battery terminal (+) on the vehicle providing current fig. 150 .
5. Connect one end of the black jumper cable preferably to the negative terminal (–) jump-start point on the vehicle with the 12 V vehicle battery providing current
fig. 150 .
Or: If there is no negative terminal (–) jump-start point, connect the end of the black jumper cable to a large metal part that is bolted securely to the engine
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block, or the engine block itself, on the vehicle with the 12 V vehicle battery providing current fig. 150 .
6. Connect the other end of the black jumper cable to the negative terminal (–) jump-start point on the vehicle with the discharged 12 V vehicle battery fig. 150
⇒ .
7. Route the jumper cables so that they cannot become caught in moving parts in the engine compartment.
2. Wait a few minutes and then start the vehicle's engine with the discharged 12 V vehicle battery. If the engine does not start, stop the starting process after ten
seconds, and try again after approximately one minute.
If the engine still will not start, contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
2. In the vehicle with the drained 12 V vehicle battery, switch on the blower for the air conditioner and the rear window defroster. This will reduce any voltage
surges that may occur when disconnected.
3. Once the vehicle has been jump-started, always disconnect the jumper cables in the order D – C – B – A fig. 150.
After successful jump-starting, have the 12 V vehicle battery checked by an authorized Volkswagen dealer or authorized Volkswagen Service Facility. Volkswagen
recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
WARNING
Performing a jump-start incorrectly can cause the 12 V vehicle battery to explode, which can cause serious injuries.
Always connect the positive cable first and then the negative cable.
Never connect the negative terminal to parts of the fuel system or to the brake lines.
Ensure that there is no contact between the non-insulated parts of the terminal clamps.
Make sure that the cable that is connected to the positive battery terminal on the 12 V vehicle battery does not come into contact with any vehicle
components that conduct electricity.
NOTICE
A drained 12 V vehicle battery can freeze at temperatures around approx. 0 °C (approx. +32 °F), suffer damage and fail.
Towing
Introduction
Towing requires practice, particularly if a towing cable is used. Both drivers should be familiar with the special considerations when towing. Inexperienced drivers
should not tow.
Always make sure the towing force does not exceed the permitted level and there are no shock loading conditions. There is always the risk of the coupling becoming
overloaded when driving off-road.
WARNING
The vehicle handling and braking efficiency will change considerably when it is towed. This may cause you to lose control of the vehicle and result in accidents
and serious or fatal injuries.
Bear in mind that more force is required for steering and braking during towing.
WARNING
If a vehicle that has no electrical power is towed, the electronic steering lock may suddenly engage. If this happens, you will not be able to move the steering
wheel. This can cause accidents and serious or fatal injuries.
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Never turn off the ignition with the starter button while towing.
If the vehicle loses power while it is being towed, stop towing the vehicle immediately and see an authorized Volkswagen dealer or authorized
Volkswagen Service Facility for assistance.
NOTICE
When pushing the vehicle by hand, the taillights, side spoiler on the rear window and large sections of sheet metal could be damaged and the rear spoiler could
detach.
When pushing the vehicle by hand, do not press on the taillights, side spoiler on the rear window, large sections of sheet metal, or the rear spoiler.
Towing
Towing refers to using a vehicle to pull another vehicle that cannot be driven.
The easiest and safest way to tow is using a tow bar. You should use a towing cable only if a tow bar is not available. The towing cable should be elastic to protect
both vehicles. Use a cable made of synthetic rubber or a similar elastic material.
If your vehicle will be raised by one axle when towing, only the axle listed below may be raised, depending on the transmission and engine combination:
Front-wheel drive
WARNING
Vehicle components can be badly damaged by incorrectly attached tow ropes or tow bars. This increases the risk of accident and could result in serious or fatal
injuries.
Only ever secure the vehicle to be recovered and towed at the points designed for this purpose.
Never secure the tow rope or the tow bar to axle or suspension components.
Contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility and have the vehicle taken away on a tow truck, if necessary.
For R models, the vehicle must not be towed with a raised axle and, in case of damage, must be transported away with all four wheels on a tow truck ⇒ .
NOTICE
Towing vehicles with all-wheel drive (4MOTION) and sport differential with the axle raised can cause serious damage to the vehicle.
Have the immobilized vehicle towed with all four wheels on a tow truck.
The indicator in the instrument cluster display does not function perfectly.
With a manual transmission, the clutch cannot be depressed completely and it is not possible to shift into neutral.
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The selector lever of the automatic transmission cannot be moved to neutral (position N).
If the wheel clearance or the steering function can no longer be secured after an accident.
If the vehicle cannot be towed on its own wheels due to one of the conditions listed, contact professional assistance and have the vehicle transported by a tow truck,
if necessary.
Towing
Please read the introductory information and heed the Warnings and Notice ⇒ and Introduction.
Secure the tow rope or tow bar only at the permitted points:
Towing lug.
WARNING
Vehicle components can be badly damaged by incorrectly attached tow ropes or tow bars. This increases the risk of accident and could result in serious or fatal
injuries.
Only ever secure the vehicle to be recovered and towed at the points designed for this purpose.
Never secure the tow rope or the tow bar to axle or suspension components.
Contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility and have the vehicle taken away on a tow truck, if necessary.
Preparations
Make sure the tow rope is not twisted. Otherwise it could disconnect from the towing eye while towing.
Switch the ignition and emergency flashers on in both vehicles. However, do not do this if it is prohibited by law.
Read and comply with the information and instructions for towing given in the Owner's Manual for the other vehicle.
5. For vehicles with a manual transmission: Engage the clutch very gently when pulling away.
2. Make sure the vehicle key is always in the vehicle during the towing process ⇒ Introduction.
NOTICE
If the battery charge level of the 12 V vehicle battery is insufficient, you will not be able to release the electronic parking brake and steering lock. The vehicle
may be damaged when towed.
To release the electronic parking brake and steering lock, put the vehicle into drive-ready mode, if necessary by means of a jump-start if there is a loss of
power or malfunctions.
Contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility and have the vehicle taken away on a tow truck, if necessary.
1. Before having it towed, check that your vehicle has a threaded mount for the towing eye.
NOTICE
Using a towing eye that is not suitable for the vehicle can damage the vehicle.
When towing, always use the towing eye enclosed with your own vehicle in the vehicle tool kit, or another suitable towing eye.
Fig. 151 In the right front bumper: Remove the cover, variant 1.
Fig. 152 In the right front bumper: Remove the cover, variant 2.
Fig. 153 In the right front bumper: Screw in the towing eye, variant 1.
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Fig. 154 In the right front bumper: Screw in the towing eye, variant 2.
1. Remove the towing eye from the vehicle tool kit in the luggage compartment.
2. Press on the marked area of the cover in the direction of the arrow to release the catch on the cover fig. 151.
3. Remove the cover, let it hang from the vehicle or place it in the vehicle if necessary ⇒ .
4. Rotate the towing eye in the direction of the arrow as far as possible to install it in the mount fig. 153 , ⇒ . Use a suitable object to tighten the towing eye
completely and securely in the mount.
5. After the vehicle has been towed, unscrew the towing eye with a suitable object in the opposite direction to the arrow.
6. Insert the cap into the respective opening and press in until it engages.
7. If necessary, clean the towing eye and return it to the vehicle tool kit in the luggage compartment.
NOTICE
If the towing eye is not fully and tightly screwed into the mount, it may tear out of the mount when towing the vehicle. Tearing out the towing eye may cause
damage to the vehicle.
Always screw the towing eye completely and securely into the mount.
NOTICE
Removing and fitting the cover and towing eye incorrectly may cause damage to the vehicle's paint and body.
1. Before having it towed, check that your vehicle has a threaded mount for the towing lug.
3. Otherwise, contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility and have the vehicle taken away by a tow truck if necessary.
NOTICE
Using a towing eye that is not suitable for the vehicle can damage the vehicle.
When towing, always use the towing eye enclosed with your own vehicle in the vehicle tool kit, or another towing eye suitable for the vehicle.
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Fig. 155 In the right rear bumper: Remove the cover, variant 1.
Fig. 156 In the right rear bumper: Remove the cover, variant 2.
Fig. 157 In the right rear bumper: Screw in towing eye, variant 1.
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Fig. 158 In the right rear bumper: Screw in towing eye, variant 2.
1. Remove the towing eye from the vehicle tool kit in the luggage compartment.
2. Press on the marked area of the cover in the direction of the arrow to release the catch on the cover fig. 155.
3. Remove the cover, let it hang from the vehicle or place it in the vehicle if necessary ⇒ .
4. Rotate the towing eye in the direction of the arrow as far as possible to install it in the mount fig. 157 , ⇒ . Use a suitable object to tighten the towing eye
completely and securely in the mount.
5. After the vehicle has been towed, unscrew the towing eye with a suitable object in the opposite direction to the arrow.
6. Insert the cap into the respective opening and press in until it engages.
7. If necessary, clean the towing eye and return it to the vehicle tool kit in the luggage compartment.
NOTICE
If the towing eye is not fully and tightly screwed into the mount, it may tear out of the mount when towing the vehicle. Tearing out the towing eye may cause
damage to the vehicle.
Always screw the towing eye completely and securely into the mount.
NOTICE
Removing and fitting the cover and towing eye incorrectly may cause damage to the vehicle's paint and body.
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Checking and filling
In the engine compartment
Safety precautions for working in the engine compartment
The engine compartment is a potentially dangerous area in the vehicle. Only perform work in the engine compartment if you are familiar with the necessary activities
and the general safety precautions, and if the correct operating equipment, fluids and suitable tools are available. Work performed incorrectly can result in serious
injuries ⇒ . Have all work performed by suitably qualified professionals if necessary. Volkswagen recommends contacting an authorized Volkswagen dealer or
authorized Volkswagen Service Facility.
WARNING
The engine compartment is a dangerous area. Any work in the engine compartment could lead to accidents and serious or fatal injuries.
Only perform work in the engine compartment if you are familiar with the required activities.
If you are not sure how to do the work in the engine compartment, go to an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Before working in the engine compartment, apply the electronic parking brake and move the selector lever to the position or move the gearshift lever
into the neutral position.
Switch off the ignition and store the vehicle key securely and far enough away from the vehicle to ensure that the engine cannot be started accidentally.
Do not leave any items, such as cleaning cloths or tools, in the engine compartment.
Always keep children away from the engine compartment and never leave them unattended.
WARNING
The engine compartment contains moving components. When working in the engine compartment, particularly when starting the vehicle or if the engine is
running, contact with moving parts, e.g. fan blades in the radiator fan, may cause serious or fatal injuries.
Never reach into the radiator fan or into the area near the radiator fan, even if the engine is switched off or the ignition is switched off. The ventilator is
temperature-controlled and may switch on by itself.
To reduce the risk of anything becoming caught in engine components, always remove any jewelry and/or ties, tie back long hair, and avoid wearing
loose-fitting clothing when performing work.
Always press the accelerator pedal extremely carefully and never press it without paying close attention. The vehicle could begin moving, even if the
electronic parking brake is set.
WARNING
Escaping hot steam or hot coolant and hot components may cause serious burns.
Always wait until you can no longer see or hear steam or engine coolant escaping from the engine compartment.
WARNING
The engine cooling system is under pressure when the engine is hot. If the cover is opened carelessly, coolant may spray out and cause serious burns or fatal
injuries.
Never open the cap on the coolant expansion tank when the engine is hot.
Always protect your face, hands and arms from hot coolant or steam with a large, thick cloth if you have to open the cover of the coolant tank.
Slowly and very carefully turn the cap on the coolant expansion tank counterclockwise while pressing down lightly on the cap.
WARNING
Additional insulation, such as covers in the engine compartment or discarded items such as cleaning cloths or tools, can cause malfunctions, damage to the
engine, or fires. This could result in serious or fatal injuries.
WARNING
If the vehicle is not secured against rolling away during maintenance procedures, the vehicle may move unintentionally. This could result in accidents and
serious or fatal injuries.
Never work under the vehicle if it is not correctly secured against rolling away.
If working under the vehicle with the wheels touching the floor, ensure the vehicle is on a level surface and the wheels are secured.
If you are working underneath the vehicle, additionally support the vehicle securely with suitable stands. The vehicle jack is not sufficient for this purpose
and may collapse.
WARNING
The high voltage in the electrical system may cause electric shocks and burns. This could result in serious or fatal injuries.
Never short-circuit the electrical system. The 12 V vehicle battery may explode.
Never touch the electrical wires and connections of the gas discharge lamps.
2. If necessary, remove the vehicle key from the vehicle and store it outside of the vehicle so that the vehicle does not start accidentally.
WARNING
If the steps described for working in the engine compartment are ignored, accidents may occur. Serious injuries may result.
Always follow the described tasks and the general safety precautions.
Fig. 159 In the driver's side footwell: Release lever for the hood (general example).
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Fig. 160 Above the radiator grille: Opening lever for the hood.
Fig. 162 On the engine hood: Hood support bracket (general example).
2. To open the hood fully, slightly lift the hood while pushing the actuating lever in the direction of the arrow fig. 160.
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3. Lift the hood support out of the bracket fig. 161 in the direction of the arrow and hook it into the opening fig. 162.
2. Unhook the hood support from the opening fig. 162 and clip it back into the bracket fig. 161.
3. Let the hood fall into the lock carrier catch from a height of approximately 20 cm (8 inches); do not press it down. When the hood is closed correctly, it will be
flush with the surrounding sections of the vehicle body ⇒
If the hood is not closed correctly, lift the hood up and try to close it again.
If the hood is not correctly closed, an indicator will appear in the display of the Volkswagen Digital Cockpit. Once the hood is correctly closed, the indicator will turn
off.
WARNING
If the hood is not closed correctly, it could open suddenly while driving and block the view through the windshield. Accidents and serious or fatal injuries could
result.
After closing the hood, check that the catch is engaged correctly in the lock carrier.
If you realize when driving that the hood is not closed properly, park the vehicle safely and close the hood.
WARNING
Failing to take care when opening and closing the hood can result in serious injuries.
Do not open or close the hood if any persons are in the closing range of the hood.
NOTICE
Opening and closing the hood incorrectly can cause damage to the hood or wiper arms.
Only open the hood when wiper mode is switched off and with the windshield wipers folded in.
Always fold the wiper arms against the windshield before driving.
Display
An image in the instrument cluster display indicates if the hood is open or has not closed correctly ⇒ .
The image is also displayed when the ignition is switched off, and it disappears several seconds after the doors are closed and the vehicle is locked.
WARNING
Disregarding warning notifications could lead to breakdowns while driving, accidents and serious or fatal injuries.
Do not continue driving and seek professional assistance if the warning light does not go out.
WARNING
Carrying out work on the fuel system may cause fires and serious or fatal injuries due to electrical discharge and flying sparks.
Make sure that the vehicle is unlocked when the 12 V vehicle battery is disconnected. Otherwise, the anti-theft alarm system will be activated.
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WARNING
Fluids may be poisonous. Improper use and storage may cause serious or fatal injuries.
Never use empty food cans, bottles, or other containers to store fluids, because someone could drink the fluids by mistake.
Always read and heed the information and warnings on the packaging for the fluids.
When using products that emit harmful vapors, always work outdoors or in a well-ventilated area.
WARNING
Fluids and some materials in the engine compartment are highly flammable and may ignite on contact with hot surfaces, sparks or naked flames. This can lead
to a fire and cause accidents and serious or fatal injuries.
Never perform work near sources of heat, boilers, or other open flames.
NOTICE
The use of incorrect fluids can cause serious malfunctions and damage to the engine.
When filling or changing fluids, make sure the correct fluids are added to the corresponding reservoirs.
Fluids leaking from the vehicle can cause environmental damage. Always check the ground under the vehicle for leaking fluids. If you see spots of fluid on the
ground under the vehicle, have the vehicle checked by an authorized Volkswagen dealer or authorized Volkswagen Service Facility. Dispose of leaking fluids
correctly. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Washer fluid
General information
Fig. 163 In the engine compartment: Cap on the washer fluid reservoir (general example).
The windshield washer fluid reservoir is located in the engine compartment. The washer fluid reservoir is identified with the symbol on the cap fig. 163.
Preparations
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1. Prepare the vehicle for work in the engine compartment ⇒ In the engine compartment.
2. To top it up, mix clean water with a suitable alcohol-based windshield cleaner. Follow the mixing instructions on the packaging of the windshield cleaner ⇒
⇒ . There is a screen in the filler tube in the windshield washer fluid reservoir. The screen keeps large particles of contaminants from entering the washer
nozzles when you refill the washer fluid ⇒ .
3. When the outside temperatures are cold, an anti-freeze agent should be added to the water so that it does not freeze. Follow the mixing instructions on the
packaging of the anti-freeze agent.
Do not use distilled water to fill the windshield washer fluid tank.
WARNING
Unsuitable additives in the windshield washer fluid can create an oily film on the vehicle windshield. This may reduce visibility and increase the risk of accidents
and serious or fatal injuries.
Never add coolant additive or similar unsuitable additives to the windshield washer fluid.
NOTICE
Using a cleaning agent that contains acid may result in damage and cause the spray nozzles to malfunction.
Never top up the windshield washer fluid tank using a cleaning agent that contains acid, e.g. vinegar-based cleaners.
NOTICE
Mixing different windshield cleaners can cause the components to flocculate and the spray nozzles to clog.
NOTICE
When you top up the windshield washer fluid, if you use a damaged screen or do not use a screen at all, dirt particles may get into the windshield washer fluid
tank. The spray nozzles may become clogged.
Engine oil
Introduction
The engine oils are determined based on the requirements of the engines, emissions control systems, and the fuel quality. On all combustion engines, the engine oil
comes into contact with combustion residue and fuel, which affects the aging of the engine oil. Using the correct engine oil is essential for the function and service
life of the engine. The vehicle is filled at the factory with a special multi-purpose, low-viscosity oil that can generally be used year-round.
The vehicle can consume engine oil. The engine oil consumption can vary and can change throughout the service life of the vehicle. Depending on the driving style
and the usage conditions, the engine oil consumption can be up to 1 l (1 quart) per 2000 kilometers (1200 miles); it can also be higher within the first
5000 kilometers (3100 miles) on new vehicles. Because of this, the engine oil level must be checked regularly and it is best to check the level before long drives.
WARNING
Engine oil gets extremely hot when the engine is running. Failure to take care when handling hot engine oil can cause serious bodily burns. This could result in
serious or fatal injuries.
Always allow the engine to cool down before starting work with the engine oil.
WARNING
Engine oil is poisonous. Contact with engine oil, especially swallowing engine oil, may result in serious or fatal injuries.
Always store engine oil out of the reach of children and only in the sealed original container. This also applies to used oil until it is disposed.
Never use empty food cans, bottles, or other containers to store engine oil, because someone could drink the engine oil by mistake.
Avoid regular contact with engine oil to prevent damage to your skin.
Protect your skin, face and particularly your eyes when working with engine oil.
Wash your skin with soap and water after working with engine oil.
Engine oil that has dripped and spilled can pollute the environment. Catch any leaking operating fluids and dispose of them correctly according to
environmental regulations.
If you need to top up the engine oil, use an oil with the prescribed engine oil standard and engine oil viscosity fig. 164.
Fig. 164 Engine oil standard and engine oil viscosity label (general example).
The label with the prescribed standard is located at the front of the engine compartment next to the hood release fig. 165.
Fig. 165 On the side next to the hood release: Label for engine oil standard and engine oil viscosity.
Label.
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If the prescribed engine oil fig. 164 is used, the engine oil level can be corrected any number of times as needed ⇒ Checking the engine oil level and adding oil .
Information regarding the prescribed engine oil standard and engine oil viscosity can be obtained from suitably qualified professionals. If engine oil needs to be
topped up, use an engine oil with the prescribed engine oil standard and engine oil viscosity. If the prescribed engine oil is used, the engine oil level can be corrected
any number of times as needed ⇒ Checking the engine oil level and adding oil .
If no engine oil that meets the prescribed standard is available, you may, in an emergency, top up the engine oil no more than once before your next standard oil
change using no more than 0.5 liters (0.5 qt) of engine oil that meets the following deviating standards:
Gasoline engines: VW 504 00 and ACEA C3, ACEA C4, API SP, or ILSAC GF-6A standard. All viscosity classes in these standards are permitted.
Having the oil change carried out by an authorized Volkswagen dealer or authorized Volkswagen Service Facility is recommended.
NOTICE
Using engine oils that have not been approved in accordance with the respective VW standard can cause damage to the engine.
When refilling, only use engine oils that comply with the quality requirements of the respectively applicable VW standard.
Only if you absolutely must, add max. 0.5 l (0.5 qt) of engine oil that does not comply with the specified engine oil standards.
Additives in the engine oil can make new engine oil appear dark after a brief engine run time. This is normal and is no reason to change the engine oil more
frequently.
WARNING
If care is not taken when changing engine oil, the oil can cause environmental damage, serious burns, or fire. This could result in serious or fatal injuries.
Always allow the engine to cool down completely before changing the engine oil.
Keep your arms horizontal when using your fingers to unscrew the oil drain plug, so that the draining oil does not drip down your arm.
Use a container suitable for collecting used oil that can hold at least the entire quantity of oil in the engine.
WARNING
Engine oil is poisonous. Contact with engine oil, especially swallowing engine oil, may result in serious or fatal injuries.
If you have health problems after working with engine oil, seek medical help.
Always store engine oil out of the reach of children and only in the sealed original container. This also applies to used oil until it is disposed.
Never use empty food cans, bottles, or other containers to store engine oil, because someone could drink the engine oil by mistake.
Avoid regular contact with engine oil to prevent damage to your skin.
Protect your skin, face and particularly your eyes when working with engine oil.
Wash your skin with soap and water after working with engine oil.
NOTICE
Engine oil and filter changes require special tools, technical knowledge and the correct disposal of the used oil. Failing to act properly may cause damage to the
vehicle.
For this reason, always have the engine oil and filters changed by an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Dispose of the engine oil in a way that will not harm the environment and only at a collection point for used oil, e.g. a recycling center or specialist retailer.
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Checking the engine oil level and adding oil
Please read the introductory information and heed the Warnings and Notice ⇒ Safety precautions for working in the engine compartment .
Preparations
Fig. 166 In the engine compartment: engine oil filler cap (general example).
2. Wait at least five minutes for the engine oil to flow back into the oil pan.
You can identify these by the fig. 166 symbol on the engine oil filler cap and the colored handle on the oil dipstick.
Fig. 167 Engine oil level markings on the oil dipstick (versions).
1. Remove the dipstick from the guide tube and wipe the dipstick off using a clean cloth.
2. Reinsert the dipstick into the guide tube and push it all the way in. If there is a marking on the engine oil dipstick, make sure it lines up with the notch at the top
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of the guide tube, and that the oil dipstick goes all the way in.
3. Remove the dipstick again and read the oil level on the dipstick as described below fig. 167:
Engine oil level too high – if necessary follow the messages in the instrument cluster display or contact suitably qualified professionals for assistance.
Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Oil level in the normal range. Engine oil can be added up to the upper edge of this area, for example if there is heavy engine load.
The engine oil level is too low. Add engine oil immediately and, if necessary, pay attention to the messages in the instrument cluster display.
4. After reading the oil level, reinsert the oil dipstick into the guide tube and push it all the way in. If necessary, continue to add engine oil.
For high vehicle loads, for example when driving long distances on highways in the summer or when driving through high mountains, the engine oil level should be in
the upper section of the permitted area.
WARNING
When you top up the engine oil, it could spill or overflow and ignite on contact with hot engine components. This may cause burns or a fire. This could result in
serious or fatal injuries.
Always make sure that the engine oil cap is installed securely on the engine filler opening after adding oil and that the oil dipstick is inserted correctly in
the guide tube.
Always ensure that engine oil does not spill onto cold components in the engine.
2. Top up the engine oil gradually in small quantities, not more than 0.5 l (0.5 quart) in total, or follow the recommendation in the display of the Volkswagen Digital
Cockpit.
3. To avoid overfilling, you must wait at least one minute each time you add engine oil so that the engine oil can flow into the oil pan up to the marking on the oil
dipstick.
4. Read the engine oil level again by checking the engine oil level display on the Infotainment system screen before you add another small amount of engine oil.
Or: read the engine oil level on the oil dipstick again before adding a little more.
Never add too much oil. When you are done adding oil, the oil level should be in the center of area fig. 167 . It should not be above fig. 167 , it should
be in the range, and it must not be in the area above fig. 167 .
5. If you accidentally add too much engine oil and the engine oil level is in the area above fig. 167 , do not start the engine ⇒ . Contact an authorized
Volkswagen dealer or authorized Volkswagen Service Facility for assistance.
6. Close the cap on the engine oil filler when you are done adding engine oil fig. 166.
After a service has been carried out, the service notification is updated after approximately five days or a distance driven of approximately 500 km (311 miles). Until
then, the screen of the Infotainment system will show Inspection --- km / --- days Oil change: in --- km / --- days.
CAUTION
Starting the engine with the engine oil level too high after refilling can cause engine damage.
NOTICE
When topping up fluids, make sure the correct fluids are added to the correct reservoirs.
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Volkswagen recommends using the approved engine oils in accordance with the respective VW standard.
If you are not sure where the cap and the oil dipstick are located, contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility for
assistance. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Troubleshooting
Please read the introductory information and heed the Warnings and Notice ⇒ Safety precautions for working in the engine compartment .
The red warning light blinks. A message is shown in the instrument cluster display.
3. Check the engine oil level ⇒ Checking the engine oil level and adding oil .
4. If the warning light flashes, do not continue driving or let the engine run, even if the oil is at the correct level. Engine damage could result. Contact an authorized
Volkswagen dealer or authorized Volkswagen Service Facility for assistance.
The red warning light blinks. A message is shown in the instrument cluster display.
3. Check the engine oil level ⇒ Checking the engine oil level and adding oil .
4. If necessary, top up the engine oil gradually in small quantities (not more than 0.5 l (0.5 qt) in total) or observe the top-up recommendation in the display of the
Volkswagen Digital Cockpit.
5. If the warning light lights up, do not continue driving or let the engine run, even if the oil is at the correct level. Engine damage could result. Contact an
authorized Volkswagen dealer or authorized Volkswagen Service Facility for assistance.
The yellow indicator light turns on. A message is shown in the instrument cluster display.
3. Check the engine oil level ⇒ Checking the engine oil level and adding oil .
4. If necessary, top up the engine oil gradually in small quantities (not more than 0.5 l (0.5 qt) in total) or observe the top-up recommendation in the display of the
Volkswagen Digital Cockpit.
5. If the indicator light comes on, do not continue driving or let the engine run, even if the oil is at the correct level. Engine damage could result. Contact an
authorized Volkswagen dealer or authorized Volkswagen Service Facility for assistance.
The yellow indicator light turns on. A message is shown in the instrument cluster display.
3. Check the engine oil level ⇒ Checking the engine oil level and adding oil .
4. If the engine oil level is too high, do not drive any further or leave the engine running. Engine damage could result. Contact an authorized Volkswagen dealer or
authorized Volkswagen Service Facility for assistance.
The indicator light flashes yellow. A message is shown in the instrument cluster display.
1. Contact a suitably qualified professional. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Engine coolant
Introduction
Only perform work on the engine cooling system if you are familiar with the necessary activities and the general safety precautions, and if the correct operating
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equipment, fluids and suitable tools are available. Work performed incorrectly can result in serious injuries ⇒ . Have all work performed by suitably qualified
professionals if necessary. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Information about warning and indicator lights can be found in the troubleshooting section at the end of the chapter ⇒ Troubleshooting.
WARNING
Engine coolant is poisonous. Contact with coolant, especially swallowing coolant, may result in serious or fatal injuries.
If you have health problems after working with coolant, seek medical help.
Always store engine coolant out of the reach of children and only within the sealed original container.
Never use empty food cans, bottles, or other containers to store engine coolant, because someone could drink the engine coolant by mistake.
Protect your skin, face, and particularly your eyes when working with coolant.
Wash your skin with soap and water after working with coolant.
WARNING
In extremely low temperatures, the coolant can freeze and the vehicle could break down. This can cause the heating to stop working in the vehicle. Vehicle
occupants could die of exposure if they do not have sufficient warm clothing.
Make sure the coolant additive is always adjusted according to the ambient temperature.
Coolant and coolant additives can pollute the environment. Catch any leaking operating fluids and dispose of them correctly according to environmental
regulations.
To protect the engine cooling system, there must always be at least a 40% proportion of coolant additive. If greater freeze protection is needed due to the climate,
the proportion of coolant additive can be increased. However, the proportion of coolant additive must not exceed 55 %, because otherwise the freeze protection will
be reduced and the cooling effect will be decreased.
The engine coolant additive can be recognized by its violet color. The mixture of water and coolant additive provides freeze protection down to -25 °C (-13 °F),
protects the aluminum alloy parts of the cooling system from corrosion, prevents limescale deposits, and increases the boiling point of the coolant.
If the engine coolant is being topped up, a blend of distilled water and at least 40% of the G12evo engine coolant additive must be used to ensure optimum
corrosion protection ⇒ .
CAUTION
In extremely low temperatures, the coolant can freeze and the vehicle could break down. This can cause the heating to stop working in the vehicle. Vehicle
occupants could die of exposure if they do not have sufficient warm clothing.
Make sure the coolant additive is always adjusted according to the ambient temperature.
NOTICE
The coloring of the engine coolant results from the mixture of the purple coolant additive and distilled water. If the fluid in the coolant expansion tank is not
purple, but for example brown, the engine coolant has been mixed with another non-suitable coolant. Serious malfunctions or damage to the engine and cooling
system could occur.
If the coolant turns brown, have it changed immediately by an authorized Volkswagen dealer or authorized Volkswagen Service Facility. Volkswagen
recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Never mix original Volkswagen coolant additives with coolant additives that are not approved by Volkswagen when topping up.
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Engine coolant and coolant additives can harm the environment. Catch any leaking operating fluids and dispose of them correctly according to environmental
regulations.
Preparations
1. Parking the vehicle on a level, secure surface.
The coolant expansion tank is identified with the red symbol on the cap fig. 168.
Fig. 168 In the engine compartment: cap on the engine coolant expansion tank.
WARNING
Escaping hot steam or hot coolant and hot components may cause serious burns.
Never open the engine hood if you can see or hear steam or coolant escaping from the engine compartment.
Always wait until you can no longer see or hear steam or engine coolant escaping from the engine compartment.
WARNING
The engine cooling system is under pressure when the engine is hot. If the cover is opened carelessly, coolant may spray out and cause serious burns or fatal
injuries.
Never open the cap on the coolant expansion tank when the engine is hot.
Always protect your face, hands and arms from hot coolant or steam with a large, thick cloth if you need to open the cover of the coolant tank.
Slowly and very carefully turn the cap on the coolant expansion tank counterclockwise while pressing down lightly on the cap.
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Fig. 169 In the engine compartment: markings on the engine coolant expansion tank.
When new vehicles are delivered or after repairs to the cooling system, the coolant level may be above the marked area. This is normal. The coolant does not need
to be extracted.
The coolant level cannot be checked exactly for every model, because the view of the fluid level in the coolant expansion tank may be obstructed. If you cannot read
off the engine coolant level accurately, contact a suitably qualified professional. Volkswagen recommends contacting an authorized Volkswagen dealer or
authorized Volkswagen Service Facility.
1. When the engine is cold, check the coolant level using the markings on the side of the engine coolant expansion tank fig. 169. The coolant level must be
between the markings.
2. If the fluid level in the coolant expansion tank is below the minimum mark (“min”), have coolant added. When the engine is warm, the engine coolant level may
be slightly above the upper marking.
2. Only add new coolant that conforms to the Volkswagen specification ⇒ Engine coolant specifications.
If there is no engine coolant available that conforms to the required specification, initially only top up with distilled water. Then have the correct mixture ratio
using the specified coolant additive restored as soon as possible by an authorized Volkswagen dealer or authorized Volkswagen Service Facility. Volkswagen
recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility ⇒ .
3. Top up the engine coolant to the upper fill level marker. After topping up the engine coolant, the coolant level must be between the markings on the coolant
expansion tank fig. 169.
5. Check the coolant level after one day. If the level of the engine coolant tank drops below the “min” minimum marking again, contact an authorized Volkswagen
dealer or authorized Volkswagen Service Facility and have the cooling system checked. Volkswagen recommends contacting an authorized Volkswagen dealer
or authorized Volkswagen Service Facility.
6. If there is no engine coolant available that conforms to the specification, do not use any other engine coolant additive in an emergency ⇒ .
NOTICE
Coolant expands when it heats up. If coolant is topped up above the marked level, excess coolant may leak out and cause damage to the vehicle.
Do not refill the system with engine coolant above the upper edge of the marked area of the engine coolant tank.
NOTICE
If there is no more engine coolant in the coolant expansion tank, air can get into the cooling system. This could result in damage to the engine.
See an authorized Volkswagen dealer or authorized Volkswagen Service Facility for assistance.
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NOTICE
The chemical components contained in water that is not distilled can cause considerable corrosion damage in the engine. This can cause engine malfunctions.
If you have added water that is not distilled, have the fluid in the cooling system changed completely by an authorized Volkswagen dealer or authorized
Volkswagen Service Facility. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
NOTICE
The use of incorrect fluids can cause serious malfunctions and damage to the engine.
When filling or changing fluids, make sure the correct fluids are added to the corresponding reservoirs.
Troubleshooting
Please read the introductory information and heed the Warnings and Notice ⇒ Safety precautions for working in the engine compartment .
Engine coolant
The red warning light blinks. The coolant temperature is too high or the coolant level is too low.
4. Check the engine coolant level on the Coolant expansion tank ⇒ Checking and filling engine coolant .
5. If the warning light does not turn off, do not continue driving or let the engine run, even if the engine coolant is at the correct level.
6. Contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility for assistance.
Brake fluid
Introduction
Brake fluid absorbs moisture from the air over the course of time. Too much water in the brake fluid causes damage to the brake system. Water lowers the boiling
point of the brake fluid. If the water content in the brake fluid is too high, vapor lock may form in the brake system during heavy braking and full braking. Vapor lock
reduces the braking efficiency, increases the braking distance considerably, and can lead to a total failure of the brake system. Your own safety and the safety of
others on the road depends on your brake system functioning correctly at all times.
WARNING
Brake fluid is poisonous. Contact with brake fluid, especially swallowing brake fluid, may result in serious or fatal injuries.
If you have health problems after working with brake fluid, seek medical help.
Always store brake fluid out of the reach of children and only within the sealed original container.
Never use empty food cans, bottles, or other containers to store brake fluid, because someone could drink the brake fluid by mistake.
Avoid regular contact with brake fluid to prevent damage to your skin.
Protect your skin, face, and particularly your eyes when working with brake fluid.
Wash your skin with soap and water after working with brake fluid.
NOTICE
Spilled or leaking brake fluid will damage the vehicle's surfaces. The vehicle's paint, plastic parts, and tires may be damaged.
Immediately wipe up any spilled or leaking brake fluid that comes into contact with vehicle components.
Brake fluid can pollute the environment. Collect spilled brake fluid and dispose of it correctly.
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Brake fluid specifications
Please read the introductory information and heed the Warnings and Notice ⇒ Safety precautions for working in the engine compartment .
Volkswagen has developed a special brake fluid that is optimized for the vehicle's brake system. For optimum performance of the brake system, Volkswagen
recommends only using brake fluid that complies with the VW standard 501 14.
Before using brake fluid, check that the brake fluid specification on the bottle matches the vehicle requirements.
Brake fluid that complies with the VW standard 501 14 can be obtained from an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
If brake fluid that meets this specification is not available and another high-quality brake fluid must therefore be used, brake fluid that complies with the specification
DIN ISO 4925 or the US Standard FMVSS 116 DOT 4 CLASS 6 can be used.
Not all brake fluids that comply with the requirements of DIN ISO 4925 or US Standard FMVSS 116 DOT 4 CLASS 6 have the same chemical composition. Some
of these brake fluids can contain chemicals that can destroy or damage components of the vehicle brake system over time.
To help ensure that the brake system functions correctly over the long term, Volkswagen recommends using a brake fluid that expressly conforms to the
VW standard 501 14.
Brake fluid that complies with the VW standard 501 14 meets the requirements of DIN ISO 4925 or the US Standard FMVSS 116 DOT 4 CLASS 6.
Preparations
1. Parking the vehicle on a level, secure surface.
Fig. 170 In the engine compartment: cap on the brake fluid reservoir.
The brake fluid reservoir can be recognized by its cap fig. 170.
The brake fluid level cannot be checked precisely on all models because the hood or engine components may obstruct the view of the fluid level in the reservoir. If
you cannot read the brake fluid level clearly, see an authorized Volkswagen dealer or authorized Volkswagen Service Facility for assistance. Volkswagen
recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
The brake fluid level must always be between the MIN and MAX markings on the brake fluid reservoir ⇒ .
The brake fluid level decreases slightly when the vehicle is being used as the brake pads wear and the brakes automatically adjust themselves.
WARNING
A low brake fluid level or unsuitable brake fluid may cause the brakes to fail or may reduce braking efficiency. Accidents and serious or fatal injuries could result.
Have the brake system and brake fluid level checked regularly.
Only use brake fluid that expressly complies with the VW standard 501 14.
If brake fluid that complies with the VW standard 501 14 is not available, in exceptions only use a high-quality brake fluid that complies with
DIN ISO 4925 CLASS 6 or US standard FMVSS 116 DOT 4.
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Changing brake fluid
Have the brake fluid changed regularly. An authorized Volkswagen dealer or authorized Volkswagen Service Facility can provide information about the interval for
changing the vehicle brake fluid. Only have brake fluid added that meets the required specifications. Volkswagen recommends contacting an authorized
Volkswagen dealer or authorized Volkswagen Service Facility.
WARNING
Vapor lock may occur in old brake fluid due to absorbed moisture during hard braking, reducing braking efficiency and potentially causing total brake failure.
Accidents and serious or fatal injuries could result.
Troubleshooting
Please read the introductory information and heed the Warnings and Notice ⇒ Safety precautions for working in the engine compartment .
The red warning light turns on. The brake fluid level is too low.
3. If the brake fluid level is too low, contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
12 V vehicle battery
Introduction
The 12-volt vehicle battery is a component of the electrical system and serves to supply energy to the vehicle. During maintenance procedures, the 12 V vehicle
battery is checked and replaced if necessary.
You may only perform procedures on the electrical system yourself if you are familiar with the necessary activities and the general safety precautions, and if the
correct operating equipment and fluids and suitable tools are available. Work performed incorrectly can result in serious injuries ⇒ . Have all work performed by
suitably qualified professionals. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Information about warning and indicator lights can be found in the troubleshooting section at the end of the chapter ⇒ Troubleshooting.
In vehicles with a 12 V vehicle battery in their vehicle interior or luggage compartment, the electrical connection to the 12 V vehicle battery is pyrotechnically
disconnected in an accident with airbag deployment. This prevents a short circuit. For more information on the installation location of the vehicle battery, refer to
section → page , Checking the 12 V vehicle battery acid level .
WARNING
Performing work on the 12 V vehicle battery and the electrical system can cause serious injuries, fires, or electric shocks. This could result in serious injuries.
Always read and follow the warning information on the 12 V vehicle battery.
Before performing any work on the 12 V vehicle battery, switch off the ignition and all electrical equipment and disconnect the 12 V battery negative
cable.
Always keep children away from battery electrolyte and the 12 V vehicle battery.
When handling 12 V vehicle batteries, always protect your hands, arms, and face from spraying battery acid.
WARNING
When work is carried out on the 12 V vehicle battery, a highly explosive, flammable gas mixture builds up. Sparks could form and ignite the flammable gas that
is released by the 12 V vehicle battery. This can result in serious injury or death.
Always keep fires, sparks, open flames, and lit cigarettes far away from the 12 V vehicle battery.
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Avoid creating sparks when working with wires and electrical equipment or when discharging static electricity.
WARNING
A drained 12 V vehicle battery can freeze at temperatures around 0 °C (+32 °F). Acid may leak out of 12 V vehicle batteries that have frozen and thawed again
and cause damage to the vehicle in the long run.
WARNING
This product can expose you to chemicals including lead and lead components, which are known to the State of California to cause cancer and birth
defects or other reproductive harm. For more information go to https://www.P65Warnings.ca.gov.
NOTICE
Do not expose the 12 V vehicle battery to direct sunlight for a long period of time.
NOTICE
Protect the 12 V vehicle battery against freezing temperatures if the vehicle is parked for long periods of time.
After starting the engine when the 12-volt vehicle battery is severely drained or when it has been replaced or jump-started, the system settings (time, date,
personal convenience settings, and programming) and user profiles may be changed or erased. Check and correct the settings after the 12 V vehicle battery is
sufficiently recharged.
Preparations
1. Prepare the vehicle for work in the engine compartment.
WARNING
Battery acid is corrosive. Contact with battery acid, especially swallowing battery acid, can result in serious burns.
Never tilt the 12 V vehicle battery. Acid can leak out of the vent openings.
Protect your skin, face, and particularly your eyes when working with the 12 V vehicle battery.
Wash your skin with soap and water after working on the 12 V vehicle battery.
If acid comes into contact with your skin or hair, remove all soiled or wet clothing and wash your skin and hair with water. Consult a doctor.
If acid comes into contact with your eyes, rinse the affected area carefully with water for several minutes. Then consult a doctor immediately.
If you swallow battery acid, immediately drink plenty of water and swallow activated charcoal. Consult a doctor immediately.
If you have inhaled acid vapors, leave the hazard area and breathe in fresh air. Consult a doctor immediately.
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WARNING
When work is carried out on the 12 V vehicle battery, a highly explosive, flammable gas mixture builds up. Sparks could form and ignite the flammable gas that
is released by the 12 V vehicle battery. This can result in serious injury or death.
Always keep fires, sparks, open flames, and lit cigarettes far away from the 12 V vehicle battery.
Avoid creating sparks when working with wires and electrical equipment or when discharging static electricity.
Depending on the vehicle equipment, an additional bracket must be removed to see the viewing window. An additional tool that is not available in the vehicle tool kit
is required to do this. Always have the acid level of the 12 V vehicle battery checked by an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Fig. 171 On the top of the 12 V vehicle battery: Window (general example).
Make sure there is enough lighting to clearly see the color indicator in the circular window on the top of the 12 V vehicle battery fig. 171.
The color indicator in the circular window changes depending on the acid level in the 12 V vehicle battery.
Light yellow or colorless The 12 V vehicle battery acid level is too low. Have the 12 V vehicle battery replaced by an authorized Volkswagen dealer or authorized
Volkswagen Service Facility. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
The acid level of 12 V vehicle batteries labeled AGM cannot be checked for technical reasons. Suitably qualified professionals can inspect the battery. Volkswagen
recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
The 12 V vehicle battery should be charged by suitably qualified professionals because the 12 V vehicle battery that is installed at the factory requires a charging
process where the voltage is limited ⇒ . Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
The 12 V vehicle battery is designed to fit the location where it is installed and is equipped with safety features. If a 12 V vehicle battery needs to be replaced, have
the replacement part fitted by qualified professionals. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service
Facility. Check with qualified professionals to find out the component information regarding size and the required maintenance, performance, and safety features.
They must possess the necessary technical documentation and equipment. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized
Volkswagen Service Facility. The vent opening on the 12 V vehicle battery must always be located on the negative terminal side. The vent opening on the positive
terminal side must always be sealed ⇒ .
Only use a maintenance-free 12 V vehicle battery that conforms to the TL 825 06 and VW 7 50 73 standards. These standards must be from October 2014 or later.
Always have the 12 V vehicle battery replaced by qualified professionals because the vehicle electronics must be adapted as part of the replacement. In addition,
the battery parameters for functional safety can only be determined with the OEM battery. Only qualified professionals have the necessary equipment to perform the
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adaptation and have access to the correct replacement batteries. Using unsuitable batteries may invalidate the operating license.
2. Unlock the vehicle before disconnecting the battery. Otherwise, the anti-theft alarm system will be triggered.
3. Disconnect the negative cable first, and then the positive cable ⇒ .
2. Connect the positive cable first, and then the negative cable ⇒ .
Various indicator lights may turn on after connecting the 12 V vehicle battery and switching the ignition on. They will turn off after driving a short distance at a speed
of approximately 15 km/h to 20 km/h (approximately 10 mph to 12 mph). If the indicator lights light up and remain on, contact an authorized Volkswagen dealer or
authorized Volkswagen Service Facility and have the vehicle checked. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized
Volkswagen Service Facility.
If the 12 V vehicle battery was disconnected for a long period of time, the next scheduled maintenance may not display correctly or it may not be calculated correctly
⇒ Service interval display. Follow the maximum permissible maintenance interval ⇒ Maintenance.
Vehicles with a starter button: If the ignition cannot be switched on after connecting the 12 V vehicle battery, carry out the following activities:
3. If the ignition will not switch on, see an authorized Volkswagen dealer or authorized Volkswagen Service Facility for assistance.
If the ignition is switched on for a very long time when the engine is off or the parking light is switched on when parking for a very long time, the intelligent power
management cannot always prevent the 12 V vehicle battery from being drained.
If the 12 V vehicle battery is under a heavy load, the intelligent power management will automatically begin certain measures to prevent the 12 V vehicle battery
from draining.
The idle speed will be increased so that the alternator delivers more power.
If necessary, equipment that uses a lot of power will have its performance limited or will be switched off.
The power supply to the 12 V socket will be interrupted temporarily when the engine is started.
If the battery is drained, it may not be possible to start the engine. The 12 V vehicle battery will be drained in the following situations:
If the vehicle is parked for long periods of time without running the engine, especially if the ignition is on.
WARNING
Use of a 12 V vehicle battery that does not have identical specifications and dimensions to the 12 V vehicle battery that was installed at the factory may cause
short circuits or fire. This could result in serious or fatal injuries.
Always use a maintenance-free and leak-proof 12 V vehicle battery that has the same specifications and dimensions as the 12 V vehicle battery that was
installed at the factory.
WARNING
Fitting 12 V vehicle batteries incorrectly may cause short circuits or fire. This could result in serious or fatal injuries.
Always attach the 12 V vehicle battery to the attachment points provided in the vehicle.
Replace all covers that are required for the vehicle back on the battery.
WARNING
A highly explosive mixture of hydrogen gas can form when charging the 12 V vehicle battery. Sparks or naked flames could ignite the gas mixture. Serious
burns may result.
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Keep sparks and naked flames away from the 12 V vehicle battery.
WARNING
A drained 12 V vehicle battery can freeze at temperatures around 0 °C (+32 °F). Acid may leak out of 12 V vehicle batteries that have frozen and thawed again
and cause damage to the vehicle in the long run.
WARNING
If the degassing tube is not attached to the 12 V vehicle battery correctly, the highly explosive gas mixture that builds up when the vehicle is running may enter
the vehicle interior. This oxyhydrogen gas can ignite and cause serious or fatal injuries.
For vehicles with the 12 V vehicle battery in the vehicle interior or luggage compartment, ensure that the degassing hose is connected to the 12 V vehicle
battery correctly. The degassing hose must always be connected to the negative terminal side of the 12-volt vehicle battery.
Always ensure that the opening on the positive terminal side of the 12 V vehicle battery is capped.
CAUTION
Cables that are connected incorrectly can cause a short circuit. This could damage the on-board electronics and result in serious injuries.
Connect the positive cable first and then the negative cable.
NOTICE
If the 12 V vehicle battery is connected or disconnected when the ignition is switched on or the engine is running, this could damage the electrical system or
electronic components, resulting in electrical malfunctions.
Never connect or disconnect the 12 V vehicle battery when the ignition is on or the engine is running.
NOTICE
If accessories that provide power for charging the 12 V vehicle battery are connected to the 12 V socket, this could damage the electrical system or electronic
components, resulting in electrical malfunctions.
Never connect accessories that provide power, such as solar panels or battery chargers, to the 12 V socket in order to charge the 12 V vehicle battery.
12 V vehicle batteries can contain toxic substances such as sulfuric acid and lead. Dispose of 12 V vehicle batteries correctly.
Battery acid can pollute the environment. Collect spilled battery acid and dispose of it correctly.
Troubleshooting
Please read the introductory information and heed the Warnings and Notice ⇒ Safety precautions for working in the engine compartment .
The red warning light turns on. A message is shown in the instrument cluster display.
4. Contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility for assistance.
If the red warning light comes on, the start-stop system is switched off. The start-stop system will only be automatically switched on again after the engine is
restarted.
The yellow indicator light turns on. A message is shown in the instrument cluster display.
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Messages about the battery charge level of the 12 V vehicle battery.
1. Let the engine run so that the 12 V vehicle battery can be recharged.
2. If the message about the battery charge level of the 12 V vehicle battery does not turn off after a few minutes despite the measures having been taken, then
contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
1. Contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility for assistance.
If the yellow indicator light lights up, the start-stop system will not be able to start the engine. If the yellow indicator light has turned off, the 12 V vehicle battery has a
sufficient battery charge level to automatically restart the engine.
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Wheels and tires
Introduction
Tires are the part of the vehicle that are under the most demand yet are the most underestimated. Tires are extremely important, because the small running surface
on the tires is the only point of contact that the vehicle has with the road.
The tire and rim combinations approved by Volkswagen are specifically designed for each other.
The service life of the tire depends on the tire pressure, the driving style, the way the tires are handled, and correct mounting of the tire.
Rims, tires, and wheel bolts are determined based on the vehicle model. Whenever another rim is installed, the wheel bolts to be used must have the correct length
and bolt head shape. This ensures that the brakes can work correctly and that the vehicle drives smoothly and safely. For technical reasons, standard rims from
other vehicles cannot be used. Under certain circumstances, this may even apply to rims for the same vehicle model. You must consult a suitably qualified
professional to replace rim/tire combinations. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
The correct wheel bolts must always be used for each vehicle model, and these bolts must always be tightened to the correct torque ⇒ Monitoring the tightening
torque.
WARNING
Handling wheels and tires incorrectly can reduce driving safety and cause serious accidents and death.
Regularly check the tire pressure when the tires are cold and always maintain the specified pressure ⇒ Checking the tire pressure . If the tire pressure is
too low, the tire can heat up so much while driving that the tread separates or the tire ruptures.
Never exceed the maximum permissible speed and tire load specified for the tires fitted to your vehicle.
For all four wheels, use only radial tires of the same design, size (rolling circumference), and tread pattern.
If there are unusual vibrations or if the vehicle pulls to one side while driving, stop immediately and check the wheels and tires for damage.
WARNING
New tires or tires that are old, worn, or damaged cannot provide the maximum vehicle control and braking effect.
Break in new tires because they have reduced traction and braking efficiency when they are new. Therefore drive carefully for the first 600 km
(370 miles).
Never drive with tires that are worn or damaged, e.g. due to being punctured, cut, cracked, or bulging.
If there are unusual vibrations or if the vehicle pulls to one side while driving, stop immediately and check the wheels and tires for damage.
Do not use any wheels or tires if you do not know how they have been used in the past. Used wheels and tires could be damaged, even if there is no
visible damage.
Only use tires that are more than six years old if absolutely necessary and drive with extreme caution if doing so, even if the tires have never been used
before.
WARNING
If the wheel bolts are not tightened enough to meet the specification, the wheel bolts and consequently the wheel could come loose while driving. Exceeding the
tightening specification could damage the wheel bolts and threads.
Wheel bolts that are tightened incorrectly or missing could cause you to lose control of the vehicle and lead to serious accidents and fatal injuries.
Always tighten the wheel bolts to the correct tightening torque. If you do not have a torque wrench, tighten the wheel bolts with the lug wrench and then
have the tightening torque checked as soon as possible by an authorized Volkswagen dealer or authorized Volkswagen Service Facility. Volkswagen
recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Always use wheel bolts that are correct for the rim and the vehicle model.
Never grease or oil the wheel bolts and the threads in the wheel hub. Even when tightened to the specification, the wheel bolts could become loose while
driving.
Ensure the wheel bolts and threads in the wheel hubs are clean, easy to move and free of oil and grease.
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Never loosen the bolts on rims with a bolted rim ring.
WARNING
Improper installation of the tires on the rim can damage the rim and cause tires to suddenly lose air or go flat while driving.
Always have tires installed on the rim by an authorized Volkswagen dealer or authorized Volkswagen Service Facility. Volkswagen recommends
contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Never exceed the load index and maximum speed of the tire ⇒ Tire labeling and tire classifications .
Protect tires from coming into contact with corrosive materials such as grease, oil, gasoline, and brake fluid ⇒ .
Remove any objects provided they have not punctured the inside of the tire ⇒ Troubleshooting.
Pay attention to all warnings issued by the Tire Pressure Monitoring System ⇒ Troubleshooting the Tire Pressure Monitoring System .
WARNING
Corrosive fluids and materials can cause visible and invisible damage to the tires, which can cause the tires to fail.
Always keep chemicals, oils, grease, fuel, brake fluid, and other corrosive materials away from the tires.
Storing tires
Only store tires in a cool, dry location that is as dark as possible.
Protect tires that are not mounted on rims from dirt with suitable covers and store them standing on the tread surface.
Tires age due to physical and chemical processes that affect their function. Tires that have been stored and unused for long periods of time age more quickly than
tires that are used continuously.
Volkswagen recommends replacing tires that are more than six years old with new tires. This even applies to tires that may appear to be usable and whose tread
depth is still greater than the minimum requirement ⇒ .
Winter and all season tires lose their characteristics to a large extent due to aging, regardless of the remaining tread depth.
The age of the tire can be determined based on the production date ⇒ Tire labeling and tire classifications .
WARNING
Old tires can suddenly lose air or rupture, particularly at high speeds.
Only use tires that are more than six years old if absolutely necessary and drive with extreme caution if doing so, even if the tires have never been used
before.
New tires
Drive particularly carefully during the first 600 km (370 mi) with new tires because they must be broken in. Tires that have not been broken in yet have reduced
gripping abilities and braking efficiency ⇒ .
Only use tires with the same design and as close to the same construction, size (rolling circumference) and tread pattern as possible on all four wheels.
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The tread depth of new tires may vary between tire models and manufacturers due to different design features and tread designs.
WARNING
New tires must be broken in because they have reduced traction and braking efficiency when they are new.
This could cause you to lose control of the vehicle and lead to serious accidents and death.
Break in new tires. Drive carefully for the first 600 km (370 miles).
The size specifications for new tires may vary significantly from the actual tire dimensions for different tire brands.
Replacing tires
At the factory, the vehicle can be equipped with reduced rolling resistance tires. The specified fuel consumption values can only be achieved using these tires.
When purchasing new tires, always make sure the tires are optimized for rolling resistance ⇒ Eco tips.
Before buying new reduced rolling resistance tires, seek advice from an authorized Volkswagen dealer or authorized Volkswagen Service Facility. Volkswagen
recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Only replace old tires with tires that have been approved by Volkswagen for your vehicle model.
Never use tires whose size exceeds the measurement of tires that are approved by Volkswagen ⇒ .
At the factory, the vehicle can be equipped with Volkswagen Genuine tires. These tires are marked with the symbol and are specially adapted for this vehicle.
Volkswagen Genuine tires fulfill the highest standards of safety and driving characteristics when used appropriately.
The Tire Pressure Monitoring System must be recalibrated each time one or more wheels is replaced. This also applies if the tires are rotated, for example from front
to back ⇒ How the Tire Pressure Monitoring System Works .
WARNING
Tires must have enough clearance from vehicle components. If there is not enough clearance, tires could rub against components of the suspension, the body,
and the brake lines.
This may cause the brake system to fail, the tread to separate, and the tire to rupture, resulting in serious accidents and fatal injuries.
Only use tires with dimensions that do not exceed the dimensions of the tire brands approved by Volkswagen and that do not rub against other
components of the vehicle.
NOTICE
Driving over potholes and curbs can cause the tires to become deformed.
NOTICE
NOTICE
Do not let wheels that you have removed fall on the rim.
If the spare wheel is different from the regular vehicle wheels, e.g. in the case of winter tires or a temporary spare wheel, only use the spare wheel temporarily
and in the event of a breakdown, and drive especially carefully. Replace the compact spare wheel with a regular wheel as soon as possible.
Using tires approved by Volkswagen ensures that the dimensions will fit correctly on your vehicle. If other tires are used, the seller must provide a certificate
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from the tire manufacturer stating that the tires are suitable for the vehicle. Keep the certificate stored safely in the vehicle.
Handling rims
Preventing damage to the rims
Missing hubcaps can cause damage to the rims and wheel bolts.
Always drive over curbs and other low obstacles slowly and at a right-angle so that both front wheels come into contact with the obstacle at the same time.
Rims with a bolted rim ring or accent element consist of multiple pieces. These pieces are connected together with special bolts. Damaged rims must be replaced
and may only be repaired by an authorized Volkswagen dealer or authorized Volkswagen Service Facility. Volkswagen recommends contacting an authorized
Volkswagen dealer or authorized Volkswagen Service Facility.
Rim identification
In some countries, new rims must include information about certain properties. The following information may be on the rim:
Seal of conformity
Rim size
Country of origin
Serial number
Commodity code
WARNING
Using unsuitable or damaged rims can impair driving safety and cause accidents and serious injuries.
Check the rims regularly for damage and replace them if necessary.
WARNING
Loosening and tightening bolts incorrectly on rims with bolted rim rings can cause severe accidents and death.
Have all procedures on rims with bolted rim rings performed by an authorized Volkswagen dealer or authorized Volkswagen Service Facility. Volkswagen
recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Check the tire pressure only when tires are cold. The specified tire pressure only applies to a cold tire. The tire pressure on warm tires is higher than on cold
tires. Therefore, never release air from a warm tire to adjust the tire pressure.
After adjusting tire pressures, always screw the caps on the valves and note the information about the Tire Pressure Monitoring System (TPMS).
Always use the tire pressures specified on the label. Never exceed the maximum tire pressure specified on the side of the tire.
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Fig. 172 On the driver door pillar: Tire inflation pressure label.
The correct tire pressure for the tires fitted at the factory can be found on a label on the B-pillar of the driver door fig. 172. The factory-installed tires can be winter,
summer or all-season tires.
An incorrect tire pressure can cause increased tire wear, negatively affect driving behavior and damage tires. Compliance with the correct tire pressure is very
important, particularly when driving at high speeds.
The specified tire pressure is given for a cold tire. For warm tires, the pressure is higher.
Never reduce the pressure of a warm tire in order to reach the specified value. This will cause the actual pressure when the tire is cold to be too low.
WARNING
A tire pressure that is too low can result in a sudden loss of air, separation of the tire tread or bursting of the tire while driving. An incorrect tire pressure shortens
the service life of the tire and negatively affects driving behavior.
Check the tire pressures regularly, at least once a month and also before driving long distances.
WARNING
Excessive speeds and vehicle overloading can cause overheating, sudden tire damage (including tire blow-outs) and separation of the tread.
Never exceed the maximum load for the tires fitted ⇒ Tire labeling and tire classifications .
Never exceed the maximum permitted speed for the tires fitted ⇒ Tire labeling and tire classifications .
NOTICE
Careless handling of the tire pressure gage may damage the valve.
When positioning the tire pressure gauge, make sure it is not tilted at the valve stem.
Tire pressure
Size designation
psi kPA bar
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Golf R
Tire pressure
Size designation
psi kPA bar
Details of the correct tire pressure are located on the tire pressure label on the driver's door pillar. If the details on the tire pressure label differ from the details in the
Manual, the details on the tire pressure label apply.
Wheel bolts that are corroded and difficult to turn must be replaced and the threads in the wheel hub must be cleaned before checking the tightening torque. Never
grease or oil the wheel bolts and the threads in the wheel hub.
The tightening torque of the wheel bolts is specified in the chapter on replacing wheels → page , Changing a wheel .
WARNING
If the wheel bolts are not tightened enough to meet the specification, the wheel bolts and consequently the wheel could come loose while driving. Exceeding the
tightening specification could damage the wheel bolts and threads.
Wheel bolts that are tightened incorrectly or missing could cause you to lose control of the vehicle and lead to serious accidents and fatal injuries.
Always tighten the wheel bolts to the correct tightening torque. If you do not have a torque wrench, tighten the wheel bolts with the lug wrench and then
have the tightening torque checked as soon as possible by an authorized Volkswagen dealer or authorized Volkswagen Service Facility. Volkswagen
recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Always use wheel bolts that are correct for the rim and the vehicle model.
Never grease or oil the wheel bolts and the threads in the wheel hub. Even when tightened to the specification, the wheel bolts could become loose while
driving.
Ensure the wheel bolts and threads in the wheel hubs are clean, easy to move and free of oil and grease.
Replacing tires
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Fig. 173 General example: Diagram for rotating the wheels.
To ensure that the tires wear evenly, rotating the tires regularly according to the diagram is recommended fig. 173. This will allow the tires to have approximately the
same length of service life.
Volkswagen recommends having the wheel replacement carried out by an authorized Volkswagen dealer or authorized Volkswagen Service Facility. Volkswagen
recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Most driving situations require a tire tread that is as deep as possible. All tires, or at least tires on the same axle, must have an even tread depth ⇒ . This applies
in particular to wet or wintry road conditions.
In most countries, the legal minimum tread depth is 1.6 mm (1/16 of an inch). This is measured in the tread grooves next to the wear indicators. Observe any legal
regulations specific to the country where you are driving.
Note the legal requirements in the applicable country for minimum tread depths on winter and all-season tires.
Tire wear
Driving style.
Wheel balancing.
An imbalance can occur while driving, which can be noticed by uneven steering. Tire imbalances also affect tire wear. In these situations, have the wheels balanced
again.
Incorrect wheel alignment impairs driving safety and increases tire wear. If there is high degree of tire wear, have the wheel alignment checked by an authorized
Volkswagen dealer or authorized Volkswagen Service Facility. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen
Service Facility.
Driving quickly around curves, rapid acceleration, and heavy braking increase tire wear.
If you drive with a sporty driving style, check the tread depth every 5000 to 10,000 km (approx. 3107 to 6214 miles).
The tread wear indicator is 1.6 mm (1/16 in) above the base of the tread fig. 174. Markings on the sides of the tire indicate the location of the tread wear indicator
fig. 174.
The tread wear indicator indicates if a tire is worn out. At the latest, the tire must be replaced if the tread depth is worn down to the tread wear indicator.
When you check the tread depth, you must check the wear indicators of all tread grooves
WARNING
Worn tires are a safety risk and make it difficult to control the vehicle well. They increase the braking distance and the risk of skidding.
Worn tires have significantly less grip. Particularly on wet roads, the vehicle is more likely to “hydroplane”.
Worn tires could cause loss of vehicle control, serious accidents and death.
Replace tires with new tires when the tires are worn down to the tread wear indicator.
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Wheels and tires in snow and ice
Winter tires
Summer tires offer very little holding force on icy or snowy roads. Winter or all-season tires improve vehicle handling and braking performance in winter road
conditions. Volkswagen recommends using winter tires on the vehicle at temperatures below +7 °C (+45 °F) or in winter road conditions. This also applies to
vehicles with all-wheel drive (4MOTION).
The effectiveness of winter or all-season tires is greatly reduced when the tire tread is worn down to a depth of 3/16 in (4 mm).
Only use winter tires that have the same belt construction, size, and tread pattern.
Speed restriction
Winter tires have a speed restriction based on their speed rating ⇒ Tire labeling and tire classifications .
A speed warning can be set in the Vehicle settings menu in the Infotainment System under the Tires menu.
On V winter tires, the speed restriction and required tire pressure depend on the engine. Always ask an authorized Volkswagen dealer or authorized Volkswagen
Service Facility about the permitted speed and required tire pressure. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized
Volkswagen Service Facility.
WARNING
In winter road conditions, do not let the improved driving characteristics of winter tires tempt you to take safety risks, as otherwise you may lose control of the
vehicle, resulting in serious injuries.
Adapt your speed and driving style to the visibility, weather, road and traffic conditions.
When temperatures are above +7 °C (+45 °F), summer tires provide better vehicle handling. There is less road noise, the tires wear more slowly, and economy
is better.
For vehicles with a Tire Pressure Monitoring System, the system must be recalibrated after changing to winter tires ⇒ How the Tire Pressure Monitoring System
Works .
The speed limit and tire load of winter tires may differ from those of summer tires.
You can contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility for permitted winter tire sizes. Volkswagen recommends
contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Snow chains
Note the legal requirements and the permitted maximum speed when driving with snow chains.
Snow chains improve driving and braking handling when on roads covered with ice or snow.
If possible, use fine-mesh snow chains that include a chain lock no larger than 13.5 mm (approx. 17/32 in).
Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility for more information about wheel, tire, and snow
chain sizes. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Snow chains may only be used on tire/rim combinations that are approved for snow chain operation.
If using snow chains, remove the wheel covers and rim accent rings before mounting the snow chains. However, the wheel bolts must be covered with caps for
safety reasons. Caps can be obtained from an authorized Volkswagen dealer or authorized Volkswagen Service Facility. Volkswagen recommends contacting an
authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Using snow chains on the compact spare tire or collapsible spare tire
Using snow chains on the compact spare tire or collapsible spare tire is not permitted for technical reasons.
1. If a front tire is flat, mount the compact spare tire or collapsible spare tire on the rear axle.
2. Replace the damaged front wheel with the removed rear wheel. Pay attention to the running direction when doing this.
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Volkswagen recommends attaching the snow chains before mounting the wheel.
WARNING
Using unsuitable snow chains or installing snow chains incorrectly can cause serious accidents and death.
Never drive faster than intended according to the specifications of the snow chain manufacturer or permitted by law when snow chains are mounted.
NOTICE
If snow chains are used on routes that are not snowy, they will impair the driving characteristics, damage the tires, and be quickly destroyed.
NOTICE
Snow chains that come into contact with the rim directly can scratch or damage the rim.
On vehicles with a Tire Pressure Monitoring System, the system must be reprogrammed after snow chains are mounted ⇒ How the Tire Pressure Monitoring
System Works.
Troubleshooting
Damage to tires and rims can often occur where it is not visible ⇒ .
If you suspect that a wheel is damaged, slow down and stop as soon as traffic allows and it is safe to do so.
The vehicle pulls to the left or right when driving, or there are unusual vibrations. This could indicate tire damage or too low a tire inflation pressure.
Slow down immediately and stop the vehicle as soon as the traffic situation allows and it is safe to do so.
3. Replace the damaged wheel ⇒ Introduction. If necessary, contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility for
assistance.
Or: seal the damaged tire using the tire mobility set and inflate it with air ⇒ Introduction.
4. If no exterior damage is visible, drive slowly and carefully to the nearest authorized Volkswagen dealer or authorized Volkswagen Service Facility to have the
vehicle checked. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
On vehicles with run-flat tires (AirStop® tires): leave the object in the tire and contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility. Sealant that has been applied to the inside of the
tire running surface will surround the object and seal the tire temporarily.
1. If an object has punctured through to the inside of a tire, leave the object in place. Objects stuck between the tire tread segments can be removed.
2. Replace the damaged wheel ⇒ Introduction. If necessary, contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility for
assistance.
Or: seal the damaged tire using the tire mobility set and inflate it with air ⇒ Introduction.
4. Contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility. Volkswagen recommends contacting an authorized Volkswagen dealer or
authorized Volkswagen Service Facility.
The vehicle loses traction when driving along curved stretches, and swerves. The braking distance is longer and the anti-slip regulation (ASR) and the anti-lock
brake system (ABS) take control earlier.
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The tire may be too worn down to guarantee sufficient traction ⇒ Monitoring the tread depth .
1. Go slowly and carefully to the nearest suitably qualified professional to have the vehicle checked. Volkswagen recommends contacting an authorized
Volkswagen dealer or authorized Volkswagen Service Facility.
Wheel bolts can corrode over time. This means that the wheel bolts can only be undone with difficulty.
1. Contact professional assistance, or drive slowly and carefully to the nearest qualified professional to have the vehicle checked. Volkswagen recommends
contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
WARNING
Unusual vibrations or the vehicle pulling to one side while driving may indicate tire damage.
Tire damage could cause loss of vehicle control, accidents and serious or fatal injuries.
Slow down immediately and stop the vehicle as soon as the traffic situation allows and it is safe to do so.
Never continue driving with damaged tires or rims. Instead, seek professional assistance.
If no exterior damage is visible, drive slowly and carefully to the nearest authorized Volkswagen dealer or authorized Volkswagen Service Facility to have
the vehicle checked. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
The Tire Pressure Monitoring System uses the ABS sensors to monitor the RPM and therefore the rolling circumference of the individual wheels during travel.
If a tire loses air or the tire pressure is too low, the rolling circumference is reduced and the RPM increases.
The Tire Pressure Monitoring System shows a change in the rolling circumference of the tires via the indicator light in the instrument cluster.
However, the following situations can also cause changes in the RPM
One side of the vehicle has a heavier load than the other
Reference Pressure
The reference pressure for the Tire Pressure Monitoring System is the recommended tire pressure for the tires installed at the factory when the tires are cold at
maximum load. The reference pressure corresponds to the details on the tire pressure label ⇒ Checking the tire pressure .
If the tire pressure has been correctly adjusted on all four tires, the Tire Pressure Monitoring System must be re-calibrated ⇒ Calibrating the Tire Pressure
Monitoring System. This adapts the reference pressure to the current tire pressure.
The Tire Pressure Monitoring System may not react at first or may not react at all when you are driving in a sporty manner, or on snow-covered or unpaved
roads, when you are driving with snow chains, or in certain other situations. A change in the tread circumference of a tire is signaled by the Tire Pressure Monitoring
System indicator in the instrument cluster (telltale).
The tire pressure recommended for the tires originally installed on the vehicle is on a sticker on the driver door jamb.
Each tire, including the spare (if provided), should be checked monthly when cold and inflated to the inflation pressure recommended by the vehicle manufacturer
on the vehicle placard or tire inflation pressure label. (If your vehicle has tires of a different size than the size indicated on the vehicle placard or tire inflation pressure
label, you should determine the proper tire inflation pressure for those tires).
As an added safety feature, your vehicle has been equipped with a tire pressure monitoring system (TPMS) that illuminates a low tire pressure telltale when one or
more of your tires is significantly under-inflated. Accordingly, when the low tire pressure telltale illuminates, you should stop and check your tires as soon as
possible, and inflate them to the proper pressure. Driving on a significantly under-inflated tire causes the tire to overheat and can lead to tire failure. Under-inflation
also reduces fuel efficiency and tire tread life, and may affect the vehicle's handling and stopping ability.
Please note that the TPMS is not a substitute for proper tire maintenance, and it is the driver's responsibility to maintain correct tire pressure, even if under-inflation
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has not reached the level to trigger illumination of the TPMS low tire pressure telltale.
Your vehicle has also been equipped with a TPMS malfunction indicator to indicate when the system is not operating properly. The TPMS malfunction indicator is
combined with the low tire pressure telltale. When the system detects a malfunction, the telltale will flash for approximately one minute and then remain continuously
illuminated. This sequence will continue upon subsequent vehicle start-ups as long as the malfunction exists.
When the malfunction indicator is illuminated, the system may not be able to detect or signal low tire pressure as intended. TPMS malfunctions may occur for a
variety of reasons, including the installation of replacement or alternate tires or wheels on the vehicle that prevent the TPMS from functioning properly. Always
check the TPMS malfunction telltale after replacing one or more tires or wheels on your vehicle to ensure that the replacement or alternate tires and wheels allow the
TPMS to continue to function properly.
WARNING
The Tire Pressure Monitoring System is not a replacement for the driver's attention and works only within the system limitations. The Tire Pressure Monitoring
System cannot detect all driving situations and may not react, or may react with a delay, or may react in a way that is not desired. If you are careless, there is a
risk of accidents, serious injuries and death.
Always stay attentive and do not rely solely on the Tire Pressure Monitoring System. The driver is always responsible for adhering to the correct tire
inflation pressure.
Observe the system limitations ⇒ Limitations of the Tire Pressure Monitoring System .
Regularly check the tire pressure when the tires are cold and always maintain the specified pressures as stated on the tire inflation pressure label for the
tires fitted on the vehicle ⇒ Checking the tire pressure .
Check the tires regularly for signs of wear or damage and replace worn or damaged tires immediately.
Never exceed the maximum permissible speed and tire load specified for the tires fitted to your vehicle.
WARNING
Driving with too low a tire inflation pressure could cause the tire to become so hot that the tread could separate, the tire could rupture, and you could lose control
of the vehicle.
Tire pressure that is too high or too low shortens the service life of the tire and affects driving behavior.
Different tire pressures or low tire pressures can increase tire wear, decrease vehicle stability, increase braking distance, and result in tire damage, tire failure
and loss of vehicle control.
Always pay attention to the warnings given by the Tire Pressure Monitoring System. If the indicator light turns on, stop the vehicle immediately where
it is safe to do so and check all tires ⇒ Checking the tire pressure .
The driver is responsible for maintaining the correct tire pressure. Regularly check the tire pressure when the tires are cold and always maintain the
specified pressures as stated on the tire inflation pressure label for the tires fitted on the vehicle ⇒ Checking the tire pressure . The Tire Pressure
Monitoring System (TPMS) can only function correctly when all tires are inflated to the correct pressure when they are cold.
If the tire is not “flat” and the tire does not need to be replaced immediately, drive slowly to the nearest authorized Volkswagen dealer or authorized
Volkswagen Service Facility to have the tire pressure checked and corrected ⇒ Checking the tire pressure . Volkswagen recommends contacting an
authorized Volkswagen dealer or authorized Volkswagen Service Facility.
WARNING
Excessive speeds and vehicle overloading can cause overheating, sudden tire damage (including tire blow-outs) and separation of the tread.
Never exceed the maximum load for the tires fitted ⇒ Tire labeling and tire classifications .
Never exceed the maximum permitted speed for the tires fitted ⇒ Tire labeling and tire classifications .
New tires may expand slightly the first time they are driven at high speeds, which can trigger a tire pressure warning.
Only replace old tires with tires that have been approved by Volkswagen for the vehicle model.
Do not rely on the Tire Pressure Monitoring System alone. Inspect the tires regularly to make sure the tire pressure is correct and check the tires for any signs of
damage, such as punctures. Remove any objects stuck in the tire tread as long as they have not punctured the inside of the tire.
The Tire Pressure Monitoring System is not intended to replace regular inspection and maintenance of the tires. The driver is responsible for ensuring that the
correct tire pressure is used at all times, even if the Tire Pressure Monitoring System is not showing a warning that the tire pressure is too low.
The tire pressure of all tires must be checked once a month when the tires are cold and must correspond to the vehicle manufacturer's specifications on the tire
inflation pressure label.
This also applies to the tire pressure of the spare wheel or compact spare wheel.
The recommended tire pressure for the tires installed at the factory is specified on the tire inflation pressure label ⇒ Checking the tire pressure .
Unresolved Malfunctions
If the Tire Pressure Monitoring System displays a malfunction, the tire pressure cannot be monitored correctly. A malfunction in the Tire Pressure Monitoring System
can have a number of causes, e.g. a wheel or a tire being replaced. After replacing a wheel or tire, you must check whether the indicator light displays a system
malfunction to make sure that the Tire Pressure Monitoring System is working properly ⇒ Troubleshooting the Tire Pressure Monitoring System .
Sporty driving
The Tire Pressure Monitoring System may be delayed or not be displayed at all when driving with a sporty style, on winter or unpaved roads, or when driving with
snow chains.
The Tire Pressure Monitoring System must only be recalibrated if all tires are inflated to the correct pressure when they are cold. In order to measure the tire
pressure on cold tires, the vehicle must be left to stand for 3 hours or only be driven slowly over short distances during this time.
After being warned about a low tire pressure, switch the ignition off and back on. The Tire Pressure Monitoring System can only be recalibrated after this is
done.
5. Tap Tires .
6. Tap SET .
7. If all four tires meet the required tire pressure values, tap OK .
After travel times of at least 20 minutes and at different vehicle speeds, the system adapts to the new values and monitors them.
WARNING
If the Tire Pressure Monitoring System has been calibrated with a tire pressure that is too high or low, the Tire Pressure Monitoring System may give false
warnings or fail to give a warning when the tire pressure is dangerously low.
Ensure that the tire pressure is correct on all wheels before calibrating the Tire Pressure Monitoring System.
The tire pressure of one or more tires has decreased or the tire is structurally damaged.
3. If there is no visible damage on the tires, drive at reduced speed to the nearest gas station and check the tire pressure. Adjust it if necessary.
4. If one of the tires is damaged, change the damaged wheel ⇒ Wheel change. If necessary, contact an authorized Volkswagen dealer or authorized Volkswagen
Service Facility for assistance.
Or: seal the damaged tire using the tire mobility set and inflate it with air ⇒ Tire mobility set.
5. Recalibrate the Tire Pressure Monitoring System ⇒ How the Tire Pressure Monitoring System Works .
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6. If the malfunction persists, contact a suitably qualified professional. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized
Volkswagen Service Facility.
The yellow indicator light flashes for approximately one minute and then stays on.
3. Recalibrate the Tire Pressure Monitoring System ⇒ How the Tire Pressure Monitoring System Works .
4. If the malfunction persists, contact a suitably qualified professional. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized
Volkswagen Service Facility.
Driving on unpaved roads for a long period of time or sporty driving can deactivate the Tire Pressure Monitoring System temporarily. If there is a malfunction,
the indicator light flashes for approximately one minute and then stays on. However, the indicator light will turn off if the road conditions or driving style
changes.
Wheel change
Introduction
Only change the wheel yourself if the vehicle is parked securely, you are familiar with the safety precautions and the necessary procedures and you have the
necessary tools. Some vehicles are delivered from the factory without a vehicle jack and lug wrench. In such cases, have the wheel changed by an authorized
Volkswagen dealer or authorized Volkswagen Service Facility. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen
Service Facility.
The vehicle jack supplied by the factory is only designed for changing one wheel that has a damaged tire and must be replaced. If both tires on one side of the
vehicle, both tires on one axle, or all tires are damaged, contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility for assistance.
Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
1. Prepare the vehicle for the wheel change ⇒ Preparing Your Vehicle.
2. Depending on the vehicle and vehicle equipment, remove the subwoofer ⇒ Removing and Installing the Subwoofer .
3. Take out the spare wheel ⇒ Removing the spare wheel or compact spare wheel .
4. Remove the wheel hub cover or wheel bolt caps ⇒ Removing and Fitting Wheel Hub Covers , ⇒ Removing and Fitting Hubcaps, ⇒ Removing and Fitting the
Wheel Bolt Caps.
6. Jack up the car ⇒ Raising the vehicle with the vehicle jack .
7. Remove the damaged wheel and fit the spare wheel or compact spare wheel ⇒ Changing a wheel .
WARNING
If the vehicle and work area are not secured properly, serious accidents and fatal injuries may occur.
Only carry out the wheel change yourself if you are familiar with the necessary steps. Instead, seek assistance from an authorized Volkswagen dealer or
authorized Volkswagen Service Facility. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service
Facility.
Always switch off the engine and move the selector lever to the P position to reduce the risk of the vehicle moving unintentionally.
With a manual transmission, leave the vehicle in gear to reduce the risk of the vehicle moving unintentionally.
Move all passengers, particularly children, to a safe distance away from the working area on the side facing away from moving traffic.
Switch on the emergency flashers to warn other road users and set up the warning triangle.
Only jack up the vehicle on level, firm ground. Sloped or soft ground can cause the vehicle to slip off the jack. If necessary, place a large, stable surface
under the jack.
If you are on a slippery surface such as tile, place a non-slippery object such as a rubber mat on the ground to prevent the jack from slipping.
After changing a wheel, immediately check the tightening torque of the wheel bolts with an undamaged torque wrench that is functioning correctly.
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If your vehicle is equipped with a Tire Pressure Monitoring System, you must recalibrate the system immediately after a wheel is changed ⇒ How the
Tire Pressure Monitoring System Works.
Checklist
Always perform the following steps in the specified order to prepare for a wheel change ⇒ :
1. Park the vehicle a safe distance from moving traffic. Observe all important information on parking when doing so ⇒ Parking. The ground must be level and firm.
Sloped or soft ground can cause the vehicle to slip off the jack. If necessary, place a large, stable surface under the vehicle jack.
3. Have all vehicle occupants exit the vehicle on the side facing away from traffic and move to a safe area, such as behind a guard rail. Follow the local regulations
regarding wearing a reflective vest.
4. Set up the warning triangle to warn others on the road about the vehicle.
5. Adjust the steering wheel so that the wheels are not pointing straight forward.
6. Block the tire that is diagonal from the one you will be changing with a stone, chocks, or another suitable object.
7. If the luggage compartment is full: remove the contents from the luggage compartment.
8. Depending on the vehicle and vehicle equipment, remove the subwoofer ⇒ Removing and Installing the Subwoofer .
9. Remove the collapsible spare wheel, full-size spare wheel or compact spare wheel and the vehicle tool kit from the luggage compartment.
WARNING
Failing to heed this checklist that is provided for your own safety can cause accidents and serious injuries.
Fig. 175 In the luggage compartment: removing the subwoofer (version 1).
3. To release the connector, press the fig. 175 lugs together (arrows ).
4. Remove the connector fig. 175 in the direction of the arrow and set the removed wire to the side.
2. Push the connector fig. 175 in until you hear it click into place.
3. Turn the handwheel fig. 175 on the threaded pin in the opposite direction to the arrow until the subwoofer is securely fastened.
Fig. 176 In the luggage compartment: removing the subwoofer (version 2).
2. Lift the variable luggage compartment floor until it can be held by the side retainers.
4. To release the connector, press the locking mechanism on the end of the connector fig. 176.
5. Remove the connector in the direction of the arrow and set the removed wire to the side.
2. Connect the connector until the lock fig. 176 latches into place.
3. Turn the handwheel fig. 176 on the threaded pin in the opposite direction to the arrow until the subwoofer is securely fastened.
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Fig. 177 In the luggage compartment: Handle to secure the spare wheel or compact spare wheel.
5. Depending on the vehicle equipment: remove the subwoofer ⇒ Removing and Installing the Subwoofer .
6. Turn the handwheel in the center of the spare wheel or compact spare wheel fig. 177 all the way counterclockwise.
If the removed wheel does not fit in the spare wheel well, the wheel must be securely stowed in the luggage compartment on the luggage compartment floor.
2. Turn the handwheel clockwise on the threaded pin until the removed wheel is securely fastened.
3. Place the vehicle tool kit back in the container and store it securely.
If the spare wheel is different from the regular wheels, then the spare wheel must only be used in the event of a vehicle breakdown and only for a short period of
time ⇒ .
Do not use snow chains on the compact spare wheel ⇒ Snow chains.
After installing the spare wheel or compact spare wheel, check the tire pressure as soon as possible ⇒ Checking the tire pressure .
The tire pressure of the spare wheel or compact spare wheel must be checked every time the tire pressure of the regular wheels is taken, or at least once a month.
The tire pressure of the spare wheel or compact spare wheel when the tires are cold must correspond to the details on the tire pressure label ⇒ Checking the tire
pressure
The installation of the spare wheel on the front axle is not permitted for technical reasons. For a front-wheel tire:
1. Remove the rear wheel on the side of the damaged front wheel.
3. Replace the damaged front wheel with the removed rear wheel.
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WARNING
Incorrect handling of the spare wheel or compact spare wheel can result in loss of vehicle control and serious accidents or fatal injuries.
Never use the spare wheel or compact spare wheel if it is damaged or if it is worn down to the wear indicator.
If the spare wheel is different from the regular wheels or you are using a compact spare wheel, never drive faster than 80 km/h (50 mph).
Some vehicles may be equipped with a compact spare wheel instead of a spare wheel. The compact spare wheel can be identified by a label stating
“80 km/h” or “50 mph”. This label indicates the permitted maximum speed at which the tire may be driven. Do not cover the sticker while the wheel is in
use.
Never drive more than 200 km (125 miles) with a temporary compact spare wheel fitted to the drive axle.
Avoid hard acceleration, hard braking, and driving fast around curves.
Replace the compact spare wheel as soon as possible with a regular wheel. The spare wheel is only intended for short-term use.
Always secure the compact spare wheel with the wheel bolts supplied by the factory.
Never drive with more than one spare wheel that differs from the regular tires.
After mounting the spare wheel or compact spare wheel, check the tire pressure as soon as possible ⇒ Checking the tire pressure .
Removing Hubcaps
The wheel center trim is for protecting the wheel bolts and must be reattached after a wheel change.
1. Take the extraction hook out of the vehicle toolkit ⇒ Vehicle tool kit components and insert it into a hole (alloy wheel) or hook it onto the edge (steel wheel) of
the hubcap fig. 178.
Fitting Hubcaps
1. Press the hubcap centrally onto the rim and press it against the rim until it you feel it engage.
WARNING
Unsuitable wheel covers and assembling wheel covers incorrectly can cause accidents and serious injuries.
Wheel covers that are installed incorrectly can loosen while driving and endanger other road users.
Check whether the hubcap is securely engaged all the way around.
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WARNING
Hubcaps that are installed incorrectly can cause the air supply for cooling the brakes to be interrupted or reduced. This also applies when wheel covers are
retrofitted. An insufficient air supply can cause the braking distance to increase significantly.
Check whether the hubcap is securely engaged all the way around.
The full wheel covers protect the wheel bolts and must be reattached after a wheel change.
1. Take the extraction hook out of the vehicle tool kit ⇒ Vehicle tool kit components.
2. Engage the extraction hook in one of the openings on the wheel hub cover.
3. Remove the wheel hub cover with extraction hook in the direction of the arrow. If necessary, use a lug wrench for removal fig. 179.
2. Press the full wheel cover onto the rim so that the opening for the valve aligns with the tire valve. Make sure that the entire outer edge of the cover is secured.
WARNING
Unsuitable wheel covers and assembling wheel covers incorrectly can cause accidents and serious injuries.
Wheel covers that are installed incorrectly can loosen while driving and endanger other road users.
Check whether the wheel hub cover is securely engaged all the way around.
WARNING
Hubcaps that are installed incorrectly can cause the air supply for cooling the brakes to be interrupted or reduced. This also applies when wheel covers are
retrofitted. An insufficient air supply can cause the braking distance to increase significantly.
Check whether the cut-out for the tire valve in the wheel hub cover is in the right position.
Check whether the wheel hub cover is securely engaged all the way around.
NOTICE
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The wheel hub cover might be screwed on tightly and may be damaged if it is pulled off.
The caps are for protecting the wheel bolts and must be completely reattached after a wheel change.
1. Take the extraction hook out of the vehicle tool kit ⇒ Vehicle tool kit components.
3. Remove the cap with extraction hook in the direction of the arrow fig. 180.
Putting on Caps
1. Push the cap all the way onto the wheel bolts.
The anti-theft wheel bolt has a separate cap. This cap only fits on the anti-theft wheel bolt and not on conventional wheel bolts.
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Use a suitable lug wrench to loosen the wheel bolts.
Only loosen the wheel bolts a few turns while the vehicle is not raised with the vehicle jack.
1. Slide the lug wrench all the way onto the wheel bolt.
2. Hold the end of the lug wrench and turn the wheel bolt about one turn counterclockwise ⇒ .
If a wheel bolt cannot be loosened, carefully press on the end of the lug wrench using your foot. Hold onto the vehicle firmly while doing this and make sure
you have secure footing.
2. Slide the adapter all the way onto the anti-theft wheel bolt.
3. Slide the lug wrench all the way onto the adapter.
4. Hold the end of the lug wrench and turn the wheel bolt about one turn counterclockwise ⇒ .
If a wheel bolt cannot be loosened, carefully press on the end of the lug wrench using your foot. Hold onto the vehicle firmly while doing this and make sure
you have secure footing.
WARNING
If the wheel bolts are removed or loosened by more than one rotation before the vehicle is jacked up, the wheel could fall off and the vehicle might tip.
Only loosen the wheel bolts about one turn while the vehicle is not lifted with the jack.
Never place any part of your body, such as your arm, under the vehicle while you loosen the wheel bolts.
Lift points
Fig. 183 Lift points for the jack: embossed marking, protruding marking.
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The vehicle jack must only be positioned at the reinforced areas on the underbody that are located behind the markings on the vehicle body fig. 182. The marking
may be embossed fig. 183 or protruding . Do not mistake lift points for the jack for other components, e.g. fastening clips. Always use the lift point that is
nearest to the wheel you are changing ⇒ .
Fig. 185 Jack is positioned on the left side of the vehicle at the rear.
Checklist
For your own safety, follow the points below in the order they are given ⇒ :
2. Find the vehicle lift point fig. 182 under the vehicle that is closest to the wheel you will be changing.
3. Crank the jack upward so that it is still positioned under the vehicle lift point.
4. Make sure the entire base of the jack is seated securely on the ground and that the base of the jack is located exactly directly below the lift point fig. 184 and
fig. 185.
5. Straighten the jack and continue cranking the claw on the top of the jack upward until the claw is positioned on the jacking point under the vehicle fig. 185.
6. Continue raising the vehicle jack until the wheel is lifted off the ground.
WARNING
Failing to heed this checklist that is provided for your own safety can cause accidents and serious injuries.
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Observe the general safety precautions.
WARNING
Using the vehicle jack incorrectly can result in the vehicle slipping from the jack and cause serious or fatal injuries.
Never allow the engine to be started if the vehicle is raised. Engine vibrations could cause the vehicle to fall off the jack.
Only place the vehicle jack at the lift points described. The bracket on the vehicle jack must firmly grip the sill fig. 185.
Only use jacks that are approved by Volkswagen for the vehicle. Other vehicle jacks, including those approved for other Volkswagen models, could slip.
Only jack up the vehicle on level, firm ground. Sloped or soft ground can cause the vehicle to slip off the jack. If necessary, place a large, stable surface
under the jack.
If you are on a slippery surface such as tile, place a non-slippery object such as a rubber mat on the ground to prevent the jack from slipping.
Never place any part of your body, such as your arm, under the vehicle when it is supported only by the jack. If you must work underneath the vehicle,
additionally support the vehicle securely with suitable stands.
Changing a wheel
Please read the introductory information and heed the Warnings and Notice ⇒ Introduction.
Removing a wheel
Fig. 186 Wheel change: removing wheel bolts with the lug wrench.
3. Raise the vehicle ⇒ Raising the vehicle with the vehicle jack .
4. Remove loose wheel bolts completely using the lug wrench fig. 186 and place the bolts on a clean surface.
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Fig. 187 Changing a tire: tire valve and locations of the anti-theft wheel bolt or .
1. Note the running direction of the tire ⇒ Tire labeling and tire classifications .
2. For R-models: Only install the spare wheel on the rear axle ⇒ Removing the spare wheel or compact spare wheel .
4. Install the anti-theft wheel bolt clockwise using the adapter in the correct position and lightly tighten.
On wheels with full wheel covers, the anti-theft wheel bolt must be fitted in position fig. 187 or , based on the position of the tire valve . Otherwise, it
will not be possible to install the full wheel cover.
7. Tighten all wheel bolts securely clockwise using the lug wrench ⇒ . Do not go in order around the wheel while doing this, but rather always switch to a
wheel bolt on the opposite side.
8. Fit the caps or hubcap ⇒ Removing and Fitting Wheel Hub Covers , ⇒ Removing and Fitting Hubcaps, ⇒ Removing and Fitting the Wheel Bolt Caps .
3. Get the tightening torque of the wheel bolts checked as soon as possible at the nearest authorized Volkswagen dealer or authorized Volkswagen Service
Facility. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Wheel bolts that are corroded and difficult to turn must be replaced and the threads in the wheel hub must be cleaned before checking the tightening torque.
Never grease or oil the wheel bolts and the threads in the wheel hub.
Check the tightening torque using a functioning torque wrench immediately after changing a wheel.
WARNING
If the wheel bolts are not tightened enough to meet the specification, the wheel bolts and the wheel could come loose while driving. Exceeding the tightening
specification could damage the wheel bolts and threads.
Wheel bolts that are tightened incorrectly or missing could cause you to lose control of the vehicle and lead to serious accidents and fatal injuries.
Always tighten the wheel bolts to the correct tightening torque. If you do not have a torque wrench, tighten the wheel bolts with the lug wrench and then
have the tightening torque checked as soon as possible by suitably qualified professionals. Volkswagen recommends contacting an authorized
Volkswagen dealer or authorized Volkswagen Service Facility.
Always use wheel bolts that are correct for the rim and the vehicle model.
Never grease or oil the wheel bolts and the threads in the wheel hub. Even when tightened to the specification, they could become loose while driving.
Ensure the wheel bolts and threads in the wheel hubs are clean, easy to move and free of oil and grease.
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WARNING
Incorrect wheel bolts can loosen while driving and cause loss of vehicle control, serious accidents, and fatal injuries.
Always use wheel bolts that are correct for the rim and the vehicle model.
The Tire Pressure Monitoring System (TPMS) indicator light may indicate a system malfunction after a wheel is changed ⇒ Troubleshooting the Tire Pressure
Monitoring System .
After the sealant has filled the tire, check and adjust the tire pressure again after a drive of approximately 10 minutes.
If more than one vehicle tired is damaged, seek advice from an authorized Volkswagen dealer or authorized Volkswagen Service Facility. The tire mobility set is
only designed to fill one tire.
Only use the tire mobility set when the vehicle is safely parked and you are confident of the necessaries skills and safety precautions! Otherwise, contact an
authorized Volkswagen dealer or authorized Volkswagen Service Facility for assistance.
If you have driven with a very low tire pressure or an empty tire.
In combination with an AirStop® tire. You can tell if your vehicle is equipped with AirStop® tires by the lettering “Seal” on the outside of the tire.
WARNING
If the vehicle and work area are not secured properly, serious accidents and fatal injuries may occur.
Only use the tire mobility set yourself if you are familiar with the necessary steps. Instead, seek assistance from an authorized Volkswagen dealer or
authorized Volkswagen Service Facility. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service
Facility.
Park the vehicle a safe distance from moving traffic ⇒ Securing yourself and the vehicle , ⇒ Parking.
All passengers, especially children, must keep a safe distance and be clear of the work area.
Switch on the emergency flashers to warn other road users and set up the warning triangle.
When using the tire mobility set, never raise the vehicle using a jack, even if the jack is approved for the vehicle.
WARNING
A tire filled with sealant does not have the same driving characteristics as an undamaged tire.
Over-stressing a sealed tire may result in serious accidents and fatal injuries.
Avoid hard acceleration, hard braking, and driving fast around curves.
Drive at a maximum of 80 km/h (50 mph) for no more than 10 minutes and then check the tire.
Tires sealed with the tire mobility set should be replaced immediately. The tire mobility set is only intended for emergency use in order to reach the
nearest authorized Volkswagen dealer or authorized Volkswagen Service Facility. Volkswagen recommends contacting an authorized Volkswagen dealer
or authorized Volkswagen Service Facility.
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CAUTION
The sealing agent can be harmful if it comes into contact with your skin.
If the sealing agent comes into contact with your skin, clean it off immediately with a cloth or other suitable item.
Your authorized Volkswagen dealer or authorized Volkswagen Service Facility can provide you with a new tire inflation bottle. Volkswagen recommends
contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Read the separate operating instructions provided by the tire mobility set manufacturer.
Checklist
Always carry out the following tasks in the specified order → .
1. Park your vehicle a safe distance from traffic and on level and firm ground. Observe all important information on parking when doing so ⇒ Parking.
3. Have all vehicle occupants exit the vehicle on the side facing away from traffic and move to a safe area, such as behind a guard rail. Follow the local regulations
regarding wearing a reflective vest.
4. Set up the warning triangle to warn others on the road about the vehicle.
5. Check whether a repair with the tire mobility set is possible ⇒ Introduction.
6. If the luggage compartment is full: remove the contents from the luggage compartment.
8. Do not remove the foreign body, e.g. screw, from the tire.
WARNING
Failing to heed this checklist that is provided for your own safety can cause accidents and serious injuries.
Sealing tires
The tire mobility set is located in the luggage compartment under the luggage compartment floor.
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Fig. 188 Tire mobility set components (general example).
Compressor.
ON and OFF switch (may also be located on the side of the compressor).
12 V cable connector
The compressor from the tire mobility set may be operated at the 12 V socket, even if the power specification on the compressor label exceeds the maximum
power draw of the socket.
Instead of the air drain plug, there may also be a button on the compressor.
1. Stick the label from the tire mobility set fig. 188 in the field of vision of the driver on the instrument panel.
3. Shake the tire inflation bottle fig. 188 vigorously back and forth a few times.
4. Screw the compressor tire inflation hose fig. 188 securely onto the tire inflation bottle fig. 188 valve.
5. Screw the tire inflation hose of the tire inflation bottle fig. 188 securely onto the tire valve.
6. Hold the bottle upside down and fit the top of the tire inflation bottle into the notch on the compressor fig. 188 .
7. Place the compressor fig. 188 together with the tire inflation bottle fig. 188 on an even surface.
9. Insert the 12-volt plug fig. 188 into a 12-volt-socket in the vehicle ⇒ Sockets in the vehicle .
10. Switch the compressor on with the ON and OFF switch fig. 188 .
11. Leave the compressor running until 2.0 – 2.5 bar (29 – 36 psi/200 – 250 kPa) is reached. Maximum run time: 8 minutes ⇒ .
If a tire pressure of 2.0 – 2.5 bar (29 – 36 psi/200 – 250 kPa) cannot be reached
1. Unscrew the tire inflation hose of the tire inflation bottle from the tire valve.
2. Drive the vehicle around 10 m (approx. 33 ft) forward or backward so that the sealing agent is distributed in the tire.
3. Screw the compressor tire inflation hose directly onto the tire valve and repeat the inflation process.
4. If the required tire pressure still cannot be achieved, the tire is too badly damaged. The tire cannot be sealed with the tire mobility set. Do not continue driving
. Contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility for assistance.
2. Immediately drive at a maximum of 80 km/h (50 mph), if a tire pressure of 2.0 – 2.5 bar (29 – 36 psi/200 – 250 kPa) has been reached.
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3. After driving for ten minutes, check the tire pressure.
2. Connect the tire filler hose fig. 188 again and read the tire pressure off the tire pressure gauge fig. 188 .
2. Carefully drive to the nearest authorized Volkswagen dealer or authorized Volkswagen Service Facility at a maximum of 80 km/h (50 mph). Volkswagen
recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
3. Have the damaged tire replaced at an authorized Volkswagen dealer or authorized Volkswagen Service Facility. Volkswagen recommends contacting an
authorized Volkswagen dealer or authorized Volkswagen Service Facility.
WARNING
The tire inflation hose and the compressor may become hot during pumping and can cause burns if touched.
Do not place the hot tire inflation hose or compressor on flammable materials.
Allow the tire inflation hose and compressor to cool before you put them away.
WARNING
If the damaged tire cannot be adequately sealed with the tire mobility set, the tire will lose air while driving.
This could cause tire failure, loss of vehicle control, accidents, and serious injuries and death.
If the tire cannot be pumped to at least 2.0 bar (29 psi/200 kPa), the damage is too great. The sealing agent cannot seal the tire. Do not continue driving
and instead seek professional assistance.
Do not continue driving if the tire pressure is 1.3 bar (19 psi/130 kPa) or less after 10 minutes of driving. Instead, seek professional assistance.
NOTICE
The compressor can overheat and become damaged if it is used for too long.
Switch the compressor off after it has been running for eight minutes at the most.
Allow the compressor to cool down for several minutes before switching it on again.
Tire characteristics
Tire labeling and tire classifications
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Fig. 189 International tire labeling.
Tire identification number (TIN – may only be on the inner side of the tire) and
production date:
Information for the end consumer about comparative values for specified base tires (standardized test procedures) ⇒ Customer information:
Relative service life expectancy for the tire, based on a US-specific standard
test. A tire with the specification 280 will wear 2.8 times more slowly than a
standard tire with a tread wear value of 100. The tire performance depends on
TREADWEAR 280
the usage conditions and may differ significantly from the standard values
depending on the driving behavior, maintenance, different road conditions, and
climate conditions.
Wet braking capability of the tire ( AA, A, B or C). The wet braking capability is
measured under controlled conditions on certified test courses. Tires marked
TRACTION AA with C have low traction performance. The traction value assigned to tires is
based on straight-line traction test and includes neither acceleration and
cornering, nor hydroplaning and traction under maximum load.
Temperature stability of the tire at high speeds on the test stand ( A, B or C).
Tires marked with A and B exceed the legal requirements. The temperature
TEMPERATURE A rating is based on the tires being inflated to the correct pressure and not
overinflated. Excess speed, incorrect tire pressure, and overinflation either
alone or in combination can cause heat to build up and cause tire damage.
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fig. 189Tire labeling (example), meaning
MAX INFLATION 350 KPA (51 psi/3.51 bar) US limit for the maximum inflation pressure.
Code for tires that can be used in the winter (mud and snow tires) ⇒ Winter
M+S or M/S or
tires. Studded tires are marked with an E after the S.
TWI Indicates the location of the tread wear indicator ⇒ Monitoring the tread depth .
Size designation:
MAX LOAD 615 KG (1235 LBS) US load capacity for the maximum load per tire.
In the example, there are the following 4 layers under the running surface: 1
1 RAYON + 2 STEEL + 1 NYLON
rayon layer, 2 steel belts, and 1 nylon layer.
The labeling is on both sides of the tire. In some cases, certain codes may only be on one side of the tire, such as the tire ID number and the production date.
Other digits that may be present are part of the internal labeling from the tire manufacturer or country-specific labeling.
Low-profile tires
Compared to other tire-rim combinations, low-profile tires offer a wider tread surface and a larger rim diameter with shorter tire sidewalls. Low-profile tires improve
handling performance and precision. However, they may reduce the level of comfort when driving on roads in poor condition.
Unidirectional tires
The sidewalls on unidirectional tires are marked with arrows. The specified running direction must be followed. This ensures the optimum running characteristics.
If a tire is mounted opposite from the specified running direction, drive more carefully because the tire is not being used the way it was designed to be used. The tire
must be replaced or mounted in the correct running direction as soon as possible.
Asymmetrical tires
Asymmetrical tires factor in the behavior of the inner and outer areas of the tread pattern. The sidewalls on asymmetrical tires are marked as the inner and outer
side. Maintain the correct position of the tire on the rim.
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Tire load
The tire load index indicates the maximum load of an individual tires in kilograms.
Some examples:
Speed rating
The speed rating indicates the maximum speed that may be driven with the tire.
Treadwear (number)
Traction AA, A, B or C
Temperature A, B or C
All passenger car tires must conform to Federal Safety Requirements in addition to these grades.
Treadwear
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The treadwear grade is a comparative rating based on the wear rate of the tire when tested under controlled conditions on a specified government test course.
For example, a tire graded 150 (Treadwear-value 150) would wear one-and-one-half (1 1/2) times as well on the government course as a tire graded 100.
The relative performance of tires depends upon the actual conditions of their use, however, and may depart significantly from the norm due to variations in driving
habits, service practices and differences in road characteristics and climate.
Traction
The traction grades, from highest to lowest, are AA, A, B, and C. Those grades represent the tire's ability to stop on wet pavement as measured under controlled
conditions on specified government test surfaces of asphalt and concrete. A tire marked C may have poor traction performance.
Temperature
The temperature grades are A (the highest), B, and C representing the tire's resistance to the generation of heat, and its ability to dissipate heat when tested under
controlled conditions on a specified indoor laboratory test wheel.
Sustained high temperature can cause the material of the tire to degenerate and reduce tire life, and excessive temperature can lead to sudden tire failure.
The grade C corresponds to a level of performance which all passenger car tires must meet under the Federal Motor Vehicle Safety Standard No. 109. Grades B
and A represent higher levels of performance on the laboratory test wheel than the minimum required by law.
WARNING
The traction class assigned to this tire is based on traction tests when braking straight ahead and does not take account of the properties when accelerating,
driving around curves, hydroplaning or at maximum traction.
WARNING
The temperature class for this tire is based on a tire being inflated to the correct pressure and not being overinflated. Excess speeds, insufficient tire pressure,
and overinflation either alone or in combination can cause heat to build up and cause potential tire failure.
To ensure your safety and the safety of your passengers, never exceed the maximum vehicle weight. This is specified as the Gross Vehicle Weight Rating
(GVWR).
The GVWR includes the weight of your vehicle including all additional equipment, a full fuel tank, all fluids and its maximum load. The maximum load includes the
number of people that can travel in the vehicle (number of seats) with an average weight of 150 lbs (68 kg) per person, and also luggage. In trailer mode, the weight
of the trailer and the trailer tongue weight rating must be included in calculations.
The Gross Axle Weight Rating (GAWR) is the maximum axle load per axle. The GVWR and GAWR are listed on the safety certificate on the B-pillar on the
driver's side.
Your vehicle has either 4 (2 front, 2 rear), 5 (2 front, 3 rear), 6 (2 front, 2 center, 2 rear) or 7 (2 front, 3 center, 2 rear) seats, depending on the type of vehicle. Each
seat has a safety belt. As there is an upper limit to the GVWR, the maximum load also has an upper limit. Traveling with a full vehicle or with passengers heavier
than 150 lbs (68 kg) per person will reduce the remaining possible load.
The tire inflation pressure label for your vehicle also specifies the maximum weight.
Never overload tires. The followingexample illustrates how to determinethe combined weight of all vehicleoccupants and luggage or othervehicle payloads. Never
overload thevehicle!
1. Locate the statement “The combined weight of occupants and cargo should never exceed XXX kg or XXX lbs.” on your vehicle's placard.
2. Determine the combined weight of the driver and passengers that will be riding in your vehicle.
3. Subtract the combined weight of the driver and passengers from XXX kg or XXX lbs.
The resulting figure equals the available amount of cargo and luggage load capacity. For example, if the “XXX” amount equals 1400 lbs. and there
4.
will be five 150 lb passengers in your vehicle, the amount of available cargo and luggage load capacity is 650 lbs. (1400–750 (5 × 150) = 650 lbs.)
Determine the combined weight of luggage and cargo being loaded on the vehicle. That weight may not safely exceed the available cargo and
5.
luggage load capacity calculated in Step 4.
If your vehicle will be towing a trailer, load from your trailer will be transferred to your vehicle. Consult this manual to determine how this reduces the
6.
available cargo and luggage load capacity of your vehicle.
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Steps for Determining Correct Load Limit:
Check the tire sidewall to determine the load index specified for thetire.
WARNING
Exceeding the maximum vehicle weight can cause you to lose control of the vehicle and cause accidents resulting in severe and/or fatal injuries.
Never exceed the maximum load or the maximum vehicle weight as per the GVWR.
Aspect ratio: The ratio of sidewall height to tire width, expressed as a percentage. A number of 50 (0.5:1 or 50%) means that the cross-sectional height is 50% of
the tread width. A shorter sidewall can improve steering response and provide better overall handling, for example, on dry pavement.
Bead: The part of a tire made of steel wires, wrapped or reinforced by ply cords, with the shape and structure to ensure proper fit to the wheel rim.
Carcass: The tire structure, except tread and sidewall rubber which, when inflated, bears the load.
Cracking: Any parting within the tread, sidewall, or inner liner of the tire extending to cord material.
Cold tire inflation pressure: The tire pressure recommended by the vehicle manufacturer for a tire of a specified size that has not been driven for more than a
couple of miles (kilometers) at low speeds in the 3 hour period before the tire pressure is measured or adjusted.
Curb weight: The weight of a motor vehicle with standard equipment including the maximum capacity of fuel, oil, and coolant, air conditioner, and additional weight
of optional equipment.
Extra load tire: A tire designed to operate at higher loads and at higher inflation pressures than the corresponding standard tire.
Gross Axle Weight Rating (GAWR): The load-carrying capacity of a single axle system, measured where the tire contacts the ground.
Gross Vehicle Weight Rating (GVWR): The maximum loaded weight of the vehicle.
Load rating code: The maximum load that a tire is rated to carry for a given inflation pressure. You may not find this information on all tires because it is not
required by law.
Curb weight.
Accessory weight.
Maximum (permissible) inflation pressure: The maximum cold inflation pressure to which a tire may be inflated. Also called “maximum inflation pressure.”
Normal occupant weight: Means 150 lbs (68 kilograms) times the number of occupants seated in the vehicle up to the total seating capacity of your vehicle.
Overall width: Total width measured at the exterior sidewalls of an inflated tire, including the additional width of labeling, decorations, or protective bands or ribs.
Passenger car tire: A tire intended for use on passenger cars, multipurpose passenger vehicles, and trucks, that have a gross vehicle weight rating (GVWR) of
10,000 pounds or less.
Pneumatic tire: A mechanical device made of rubber, chemicals, fabric, and steel or other materials, that, when mounted on an automotive wheel, provides the
traction and contains the gas or fluid that sustains the load.
Production options weight: The combined weight of installed regular production options weighing over 5 lbs (2.3 kg) more than the standard items they replace,
and not previously considered as curb weight or accessory weight. These include, for example, heavy-duty brakes, ride levelers, roof rack, heavy-duty battery, and
special trim.
Radial ply tires: A pneumatic tire in which the ply cords that extend to the beads are laid at substantially 90 degrees to the centerline of the tread.
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Recommended inflation pressure: The tire pressure recommended by the vehicle manufacturer for a tire of a specified size that has not been driven for more than
a couple of miles (kilometers) at low speeds in the 3 hour period before the tire pressure is measured or adjusted.
Reinforced tire: A tire designed to operate at higher loads and at higher inflation pressures than the corresponding standard tire.
Rim: The outer edge of a wheel upon which the tire beads are seated.
Rim diameter: The nominal diameter of the wheel's tire bead seating surface. If you change your wheel size, to wheels of a different diameter, you will have to
purchase new tires to match the new wheels.
Rim type designation: The industry or manufacturer's designation for a rim by style or code.
Section width: The linear distance between the exteriors of the sidewalls of an inflated tire, excluding elevations due to labeling decoration, or protective bands.
Sidewall: The portion of a tire between the bead and the tread.
Sidewall separation: The parting of the rubber compound from the cord material in the sidewall.
Speed rating (letter code): A standardized letter code indicating the maximum speed at which a tire is designed to be driven for extended periods of time. The
ratings range from 93 mph (150 km/h) “P” to 186 mph (300 km/h) “Y”. The speed rating letter code, where applicable, is molded on the tire sidewall. You may not
find this information on all tires because it is not required by law.
Tire Pressure Monitoring System: A system that detects when at least one of a vehicle's tires is underinflated and illuminates a low tire-pressure warning light.
Tread separation: Tire failure caused by the tread pulling away from the tire carcass.
Tread wear indicators (TWI): Raised areas within the main tread grooves that show, visually, when tires are worn and near the end of their useful life.
Uniform Tire Quality Grading (UTQG): A tire information system developed by the U.S. National Highway Traffic Safety Administration (NHTSA) that is designed
to help buyers compare tires. UTQG is not a safety rating, nor is it a guarantee that a tire will last for a certain number of miles or perform a certain way. It gives tire
buyers more information to compare with factors such as price, brand loyalty and dealer recommendations. Under UTQG, tires are graded by the tire manufacturers
in 3 areas: tread wear, traction and temperature resistance. UTQG information is molded into the tire sidewalls.
U.S. DOT Tire Identification Number (TIN): A tire's serial number. It begins with the letters “DOT” (“Department of Transportation”) and indicates that the tire meets
all federal standards. The next 2 numbers or letters indicate the plant where the tire was manufactured. The last 4 numbers represent the week and year of
manufacture. For example, the numbers 1709 mean that the tire was produced in the 17th week of 2009. Any other numbers are marketing codes used by the tire
manufacturer. This information is used to help identify affected consumers if a tire defect requires a recall.
Vehicle capacity weight: The total rated cargo, luggage and passenger load. Passenger load is 150 lbs (68 kilograms) times the vehicle's total seating capacity (as
listed on the label inside the driver door).
Vehicle maximum load on the tire: The load on an individual tire that is determined by taking each axle's share of the maximum loaded vehicle weight (GAWR)
and dividing by 2.
Vehicle normal load on the tire: The load on an individual tire that is determined by taking each axle's share of the curb weight, accessory weight, and normal
occupant weight (distributed according to the table below) and dividing by 2.
Occupant loading and distribution for vehicle normal load for various designated seating capacities:
Designated seating capacity, number of occupants Vehicle normal load, number of occupants Occupant distribution in a normally loaded vehicle
2, 3, or 4 2 2 in front
5, 6, or 7 3 2 in front, 1 in back
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Maintenance
Service
Information regarding the service schedule
Information regarding maintenance of your vehicle and the type and scope of service work can be found in your service schedule. The service schedule is included
with your manual Service schedule.
Vehicle care
Vehicle care information
Regular, proper care helps to maintain your vehicle.
The longer dirt remains on the surfaces of vehicle components, the more difficult it may be to clean and care for them. Long-term exposure can make it impossible
for dirt to be removed.
For questions regarding care products or for vehicle components that are not listed, consult a suitably qualified professional. Volkswagen recommends contacting
an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Suitably qualified professionals can provide you with suitable accessories. Volkswagen recommends the use of Genuine Volkswagen Accessories, which you can
acquire from an authorized Volkswagen dealer or authorized Volkswagen Service Facility. Read and follow the usage instructions on the packaging.
WARNING
Cleaning and caring for vehicle components incorrectly can irreparably damage and impair the vehicle's safety equipment, such as the airbag modules. This
may cause serious injuries in the event of an accident.
Clean and maintain vehicle components only according to the manufacturer’s instructions.
WARNING
Protect your hands and arms against components with sharp edges, for example when cleaning the inside of the wheel housings.
WARNING
Dirty, foggy, or icy door windows reduce visibility and can impair the vehicle's safety equipment. This can cause accidents and serious or fatal injuries.
Do not use water-repellent window solutions on the windshield. This can cause intense glare under poor visual conditions.
WARNING
Care products can be poisonous, highly flammable and dangerous. Using care products incorrectly or using unsuitable care products can cause burns and
poisoning and may lead to accidents and serious or fatal injuries.
Only use care products outside or in well-ventilated areas so that no harmful vapors are inhaled.
Never use turpentine, engine oil, fuel, nail polish remover, or other highly volatile fluids for vehicle care.
NOTICE
Cleaning dirt with aggressive and solvent-based products can cause permanent damage to vehicle equipment, for example even with only brief exposure on
seat cushions or decorative parts.
Have stubborn spots removed by a suitably qualified, authorized Volkswagen dealer or authorized Volkswagen Service Facility.
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Washing the vehicle
Please read the introductory information and heed the Warnings and Notice ⇒ and Vehicle care information .
Washing your vehicle regularly prevents exposure to contamination, which may damage the paint.
Matte-finish vehicles require special care due to the particular properties of the paint.
To ensure that your vehicle is washed correctly and appropriately, note the following information ⇒ ,⇒ .
WARNING
After the vehicle has been washed, the braking efficiency may be delayed due to damp or (in the winter) icy brake discs and brake pads. This will increase the
braking distance. This can cause a loss of vehicle control, accidents, and serious or fatal injuries.
Press the brake pedal carefully several times to dry the brakes and clear the ice from them, as long as the visibility, weather, road, and traffic conditions
permit.
NOTICE
Improper car washes can increase the risk of severe vehicle damage.
Always follow the steps described for vehicle care and cleaning.
NOTICE
Wet vehicle components may freeze in cold weather, which will stop them from working properly.
In cold weather, never direct a jet of water at locks, doors, or the trunk lid.
Remove tar splashes on the paint surface with commercially available tar removers. Residue must not be removed by intensive rubbing.
Remove tree resin and rust particles with special cleaner for matte paint and a cleaning clay bar. Slide the cleaning clay bar over the affected areas without
pressing down on it.
Spray grease and fingerprints with matte paint finish spray and rub with a soft microfiber cloth.
If your vehicle has matte paint, only use textile car washes, never brush car washes.
For vehicle with decorative and protective decals, never use a wash package with hot wax.
Also ensure that the underside of the vehicle is washed regularly and thoroughly to remove any residue.
Observe the information provided by the car wash operator, particularly with regard to attachments on the vehicle, e.g. spoilers ⇒ .
The windows are closed and the outside mirrors are folded in.
Vehicles with steering lock: If the vehicle is mechanically towed in the car wash, the steering must not be locked ⇒ Steering information.
The windshield wiper ⇒ Window wipers and the rain/light sensor ⇒ Rain/light sensor are switched off.
NOTICE
Car washes which mechanically scan contours may damage the vehicle and attachments, e.g. spoiler.
Follow the information provided by the car wash operator, especially if there are attachments on the vehicle.
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Pressure washers
Fig. 190 Warning sign: Do not use pressure washers in the marked area.
Move the water jet evenly with a distance of at least 50 cm (20 inches) between the spray nozzle and all parts of the vehicle.
Do not direct the water at the same spot for a long period of time.
If possible, do not direct the water straight at sensitive vehicle components, e.g. rubber seals, side windows, glossy trims, tires, sensors, camera lenses,
decorative and protective decals.
Hand washing
Individual contaminations on the paint can be removed with a cleaning clay bar.
1. Clean dust and large dirt deposits from the vehicle with plenty of water.
2. If your vehicle has matte paint, remove insects, grease spots and fingerprints with a special cleaner for matte paint. Apply the product using a microfiber cloth
with gentle pressure.
3. Clean the vehicle with a soft sponge, a washing glove, or a washing brush with light pressure. Start at the roof, and continue to work from the top down. Only
use a cleansing shampoo on stubborn dirt.
If your vehicle has matte paint, clean from top to bottom with a neutral cleansing shampoo and a microfiber cloth. Wash the microfiber cloth thoroughly at
frequent intervals.
6. Let the vehicle air dry. Remove water residue with a leather cloth.
NOTICE
Washing the vehicle incorrectly can damage the paint surface and destroy the matte paint finish.
Only use cleaning agents free of solids and abrasives, such as cleansing shampoos or insect removers, for cleaning purposes.
NOTICE
The plenum chamber drain can be blocked by leaves and dirt. Water that cannot drain may leak into the vehicle interior and cause damage.
Have the area under the perforated cover cleaned at regular intervals by an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Ensure that large amounts of water do not collect in the plenum chamber, for example if you use a pressure washer.
Only wash the vehicle in facilities specifically designed for that purpose. This will reduce the risk of water contaminated with oil from entering the sewer system.
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Exterior care and cleaning
Please read the introductory information and heed the Warnings and Notice ⇒ and Vehicle care information .
The following overview gives recommendations for cleaning and caring for individual vehicle components.
NOTICE
Remove ice with a plastic scraper. When doing so, scrape in one direction only.
Paint
Always treat surfaces with extreme care to prevent paint damage.
Treat light contaminants, for example deposits, insects, and cosmetics, immediately with a clean soft towel and a mild soap solution of maximum
two tablespoons of neutral soap in a liter of water, or with a cleaning clay bar.
Dampen rust spots with soap solution. Then remove with a cleaning clay bar.
Have corrosion removed by suitably qualified professionals. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen
Service Facility.
In the event of paint damage, consult suitably qualified professionals and have the paint damage repaired. Volkswagen recommends contacting an authorized
Volkswagen dealer or authorized Volkswagen Service Facility.
A preservation treatment protects the vehicle paint. When water no longer clearly beads up and drips off clean vehicle paint, the vehicle should be retreated with a
wax protectant if not earlier.
For matte paint, use a soft sponge to apply a special wax for matte paint to the cleaned vehicle. Remove excess wax with a microfiber cloth.
Even if a wax protectant is applied regularly in an automatic car wash, Volkswagen recommends protecting the vehicle paint at least twice a year with a
suitable hard wax or Volkswagen Genuine hard wax.
Polishing is only needed if the appearance of the vehicle paint is poor and a shiny finish can no longer be achieved using protectants.
Never polish matte-finish surfaces. The surface will be permanently damaged by the paint shining.
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Fig. 191 Between the engine compartment and windshield: plenum chamber (general example).
WARNING
Working on the engine or in the engine compartment carries a risk of accidents and fire. Serious injuries may occur.
Always note the necessary actions and the safety precautions every time before working in the engine compartment → page , Safety precautions for
working in the engine compartment.
If you are not familiar with this type of work, arrange for it to be done by an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
NOTICE
The plenum chamber drain can be blocked by leaves and dirt. Water that cannot drain may leak into the vehicle interior and cause damage.
Have the area under the perforated cover regularly cleaned by an authorized Volkswagen dealer or authorized Volkswagen Service Facility qualified in
this respect. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Remove leaves or other loose objects with a vacuum or by hand fig. 191 , ⇒ .
Always have the engine compartment cleaned by an authorized Volkswagen dealer or authorized Volkswagen Service Facility qualified in this respect.
Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Water introduced manually into the plenum chamber, for example with a pressure washer, can cause considerable vehicle damage.
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Fig. 192 In the rear of the vehicle: Rear View Camera system in the Volkswagen emblem (general example).
Clean the area in front of the sensors or the camera with a soft cloth and solvent-free cleaning solution.
Clean sensitive surfaces of the rain/light sensor and the camera window on the windshield as you would windows and glass surfaces (depending on the
equipment).
Treat the vehicle every three months with liquid hard wax. The vehicle must be free of dirt and dust before treating. Apply using only clean, soft microfiber
cloths. Do not use hot wax , even in a car wash.
Hard contaminants: remove gently with ethyl alcohol and then wash with warm water.
The durability and coloring on decorative and protective decals can be affected by environment conditions, such as sunlight, moisture, air pollution, stone chips,
etc. Decorative decals may show signs of wear and aging after approximately one to three years, and protective decals after approximately two to three years.
In very hot climates, the decorative decals may fade slightly within one year and the protective decals within two years.
Chrome-plated trims can be protected with a suitable hard wax or Volkswagen Genuine hard wax.
Headlights, taillights
Use a soft sponge saturated with a mild soap solution of maximum two tablespoons of neutral soap in a liter of water to remove dirt. Do not use cleaning
solutions containing alcohol and/or solvents.
Remove stubborn dirt with a suitable chrome and aluminum product or Volkswagen Genuine chrome and aluminum products.
Wheels
Remove contaminants and road salt with plenty of water.
Clean dirty alloy wheels with a suitable rim cleaner or with Volkswagen Genuine rim cleaner. Volkswagen recommends applying a suitable hard wax or
Volkswagen Genuine hard wax to the rims every three months.
Repair damaged protective paint layers immediately with a paint pen. If necessary, contact an authorized Volkswagen dealer or authorized Volkswagen Service
Facility. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Remove brake dust with a suitable rim cleaner or Volkswagen Genuine rim cleaner.
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Door lock cylinder
1. Defrost the door lock cylinder with a suitable door lock deicer or Volkswagen Genuine deicer.
NOTICE
Always follow the steps described for vehicle care and cleaning.
Have tough spots removed by an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Door windows
Clean the door window with a glass cleaner.
Wipe the door windows dry with a clean chamois or a lint-free cloth.
Remove contaminants with a suitable interior cleaner or Volkswagen Genuine interior cleaner.
For grease-based contaminants such as oil, use a suitable interior cleaner or Volkswagen Genuine interior cleaner. Blot away the dissolved grease or dye with
an absorbent towel. If necessary, treat afterwards with water.
For contaminants, for example from pens or nail polish, use a suitable interior cleaner or Volkswagen Genuine interior cleaner. If necessary, treat afterward with
a mild soap solution of maximum two tablespoons of neutral soap in a liter of water.
Never use leather cleaners, solvents, floor polish, shoe polish, paint remover, or other similar substances.
Natural leather
Remove fresh dirt with a cotton cloth and a mild soap solution of maximum two tablespoons of neutral soap in a liter of water. Do not let any fluids seep into the
cracks.
For contaminants, for example from pens or nail polish, use a suitable leather cleaner or Volkswagen Genuine leather cleaner.
Treat dried spots with a suitable leather cleaner or with Volkswagen Genuine leather cleaner.
Remove any fresh spots of grease such as oil with an absorbent cloth.
Apply leather care to seats regularly and each time you clean. If leaving the vehicle parked for long periods of time, you should cover the leather to protect it
from direct sunlight.
Never treat leather with solvents, floor polish, shoe polish, paint remover, or other similar substances.
Plastic parts
Clean with a soft, damp cloth.
If a mild soap solution of maximum two tablespoons of neutral soap in a liter of water cannot remove stubborn stains, use a solvent-free plastic cleaner or
Volkswagen Genuine plastic cleaner, if necessary.
Treat anodized surfaces with a suitable chrome and aluminum product or Volkswagen Genuine chrome and aluminum products.
Controls
1. Use a soft brush to remove large dirt deposits as well as any dirt that is difficult to reach.
2. Use a clean, soft cloth and a fairly mild soap solution of maximum two tablespoons of neutral soap in a liter of water. Fluids must not enter into the controls.
Do not clean the instrument cluster display and the Infotainment system screen when they are dry.
2. Use a suitable cleaning cloth or Volkswagen Genuine cleaning cloth with some water, suitable glass cleaner, or an LCD cleaner.
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NOTICE
The head-up display may be dislodged from the guide rails during cleaning or be damaged by cleaning agents.
Never apply too much pressure when cleaning the head-up display.
Clean the head-up display only using a mild cleaning agent and a soft, clean cloth.
Rubber seals
Clean with a soft, lint-free cloth and plenty of water.
Treat regularly with a suitable rubber care product or Volkswagen Genuine rubber care product.
Safety belts
1. Unreel the safety belt completely and leave the belt unreeled.
3. Clean the safety belt with a mild soap solution of maximum two tablespoons of neutral soap in a liter of water.
4. Let the belt webbing dry completely, then allow the belt to retract.
WARNING
Improper cleaning of safety belts, anchorages and automatic safety belt retractors can cause damage and impair their function. This may result in serious
injuries or death in the event of an accident.
Never use chemical products to clean the safety belts and their components.
Do not allow fluids and objects to enter the safety belt buckle.
Let the safety belt dry after cleaning before allowing it to retract completely.
Wood trims
Clean with a soft cloth and fairly mild soap solution of maximum two tablespoons of neutral soap in a liter of water.
If dye from clothing such as denim stains the seat covers, this is not considered a defect in the vehicle upholstery. If you want to clean the seat covers yourself, be
aware that airbag system components and electrical connectors are installed in the seat covers. Incorrect cleaning or moisture may damage these components or
cause them to malfunction. This may then cause damage elsewhere in the vehicle's electrical system ⇒ .
Depending on the equipment, electrical components and connectors may be installed in the seat surface with seat heating, which can be damaged by incorrect
cleaning or handling. This can also result in damage to other areas of the vehicle electrical system.
If there is uncertainty, contact suitably qualified professionals for assistance. Volkswagen recommends contacting an authorized Volkswagen dealer or
authorized Volkswagen Service Facility.
WARNING
Cleaning and caring for vehicle components incorrectly can irreparably damage and impair the vehicle's safety equipment, such as the airbag modules. This
may cause serious injuries in the event of an accident.
Clean and maintain vehicle components only according to the manufacturer’s instructions.
Needless to say, it is easier to see signs of wear and dirt caused by normal usage on bright materials in the vehicle interior. These signs of use are unavoidable
and also indicate the unavoidable deterioration caused by normal usage. Please follow the corresponding care instructions.
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Accessories and replacement parts
Consult an authorized Volkswagen dealer or authorized Volkswagen Service Facility before purchasing Genuine Volkswagen Accessories, replacement parts, or
operating equipment, for example if you would like to retrofit the vehicle with Genuine Volkswagen Accessories or if parts need to be replaced. The authorized
Volkswagen dealer or authorized Volkswagen Service Facility is aware of legal regulations and factory recommendations for Genuine Volkswagen Accessories,
replacement parts, and operating equipment. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Volkswagen recommends the use of Volkswagen original parts or Volkswagen original accessories, which you can acquire from an authorized Volkswagen dealer
or authorized Volkswagen Service Facility. Volkswagen has verified their reliability, safety, and suitability. A suitably qualified authorized Volkswagen dealer or
authorized Volkswagen Service Facility also specializes in correct installation. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized
Volkswagen Service Facility.
Products that are not approved by Volkswagen may not have been evaluated by Volkswagen regarding the reliability, safety, and suitability for the vehicle, despite
ongoing market observation. Therefore, Volkswagen can also not be responsible in individual cases if approval is given by an officially-recognized technical
inspection and control authority or clearance is given by a government agency.
You must consult a suitably qualified authorized Volkswagen dealer or authorized Volkswagen Service Facility to replace rim/tire combinations. Volkswagen
recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Retrofitted devices that have a direct effect on vehicle control, must have an e symbol (the approval symbol for the European Union) and be approved by
Volkswagen for the vehicle. Such devices could include a cruise control system or an electronically-controlled damping system.
Additional electrical devices that do not have a direct effect on vehicle control must have a symbol (manufacturer's Declaration of Compliance for the European
Union). Such devices could include refrigerators, computers, or ventilators.
WARNING
Using unsuitable replacement parts and accessories may lead to malfunctions in the vehicle. These problems may also occur if work, modifications and repairs
are done incorrectly. This could lead to damage to the vehicle and accidents resulting in serious or fatal injuries.
Only have suitably qualified professionals make repairs or modifications to a vehicle. Authorized Volkswagen dealers and authorized Volkswagen Service
Facilities have the required tools, diagnostic devices, repair information, and qualified personnel. Volkswagen recommends contacting an authorized
Volkswagen dealer or authorized Volkswagen Service Facility.
Only install parts on the vehicle whose design and function are identical to the parts installed at the factory.
Only use rim/tire combinations that are approved by Volkswagen for your vehicle model.
WARNING
Objects in the airbag deployment zone may be thrown around the vehicle interior if the airbags deploy. This can cause serious or fatal injuries.
NOTICE
Retrofitting an engine preheating system may cause malfunctions and vehicle damage with certain engines.
Consult an authorized Volkswagen dealer or authorized Volkswagen Service Facility about retrofitting an engine preheating system. Volkswagen
recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Note the positions of sensors and cameras on your vehicle in the vehicle overviews.
WARNING
If the area in front of and around sensors and cameras is covered, for example by license plates, decorative frames for license plate holders, additional films
that have been attached, or paint on the sensors, etc., this can impair the functions of the driver assistance systems. Failure of the driver assistance systems
may result in accidents and serious or fatal injuries.
Only install a license plate or decorative frame for license plate holders in the position specified. Always consult an authorized Volkswagen dealer or
authorized Volkswagen Service Facility if you want to install a license plate or decorative frame for a license plate holder on the vehicle. Volkswagen
recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
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NOTICE
Incorrectly installing license plates or decorative frames for license plate holders may damage vehicle components, such as wires or sensors.
Only install a license plate or decorative frame for license plate holders in the position specified. Always consult an authorized Volkswagen dealer or
authorized Volkswagen Service Facility if you want to install a license plate or decorative frame for a license plate holder on the vehicle. Volkswagen
recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Decorative frames for license plate holders are designed for holding the license plate.
The Volkswagen emblem can impede the view of the radar sensors to the front on some vehicle versions. Therefore only operate the vehicle with the original
Volkswagen emblem or an emblem approved by Volkswagen.
WARNING
If the area around sensors and cameras is damaged, for example due to stone chips or collisions when parking, this may impair the functions of the driver
assistance systems. Failure of the driver assistance systems may result in accidents and serious or fatal injuries.
If there is damage in the area of the sensors and cameras, have the component replaced by a suitably qualified professional. Volkswagen recommends
contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
After components have been replaced, it may be necessary for sensors and cameras to be set and calibrated by an authorized Volkswagen dealer or authorized
Volkswagen Service Facility. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
If the windshield is damaged within the sensors' and camera's range, for example by a stone chip, then the windshield must be replaced. Stone chip repairs can
cause malfunctions in the driver assistance system. After the windshield has been replaced, it may be necessary for the camera and sensors to be set and
calibrated by an authorized Volkswagen dealer or authorized Volkswagen Service Facility. Volkswagen recommends contacting an authorized Volkswagen dealer or
authorized Volkswagen Service Facility.
Interference with electronic components and their software can cause malfunctions. Because of the way electronic components are interconnected, such
malfunctions can also impair systems that are not directly involved. This means that you risk both a substantial reduction in the operational safety of your vehicle
and increased wear of vehicle components.
An authorized Volkswagen dealer or authorized Volkswagen Service Facility cannot assume any liability for damage resulting from repairs and technical
modifications that were performed incorrectly.
An authorized Volkswagen dealer or authorized Volkswagen Service Facility is not responsible for damage resulting from repairs and technical modifications that
were performed incorrectly. Such damages are also not covered by the Volkswagen warranty.
Have all repairs and technical modifications performed by suitably qualified professionals. Volkswagen recommends contacting your authorized Volkswagen dealer
or authorized Volkswagen Service Facility for Volkswagen Genuine Parts®.
Volkswagen service information and official Volkswagen repair information can be purchased.
Contact suitably qualified professionals for assistance. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service
Facility. Or register with the erWin (electronic repair and service information) web portal:
https://erwin.volkswagen.de
Customers in North America and Canada:
In the vehicle interior, there is a diagnostic connection (OBD ) to read event memories. Event memories document faults that have occurred and deviations from
specified values from the control module ⇒ .
The diagnostic connection (OBD) is located in the footwell on the driver's side on the underside of the instrument panel or next to the hood release lever behind a
cover.
Only have the event memory read out and reset by suitably qualified professionals. Additional information about the saved data can be obtained from suitably
qualified professionals. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
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After a malfunction is fixed, the information about it will be deleted from the event memory. Other memory content is overwritten continuously.
The attachment and mounting manufacturer should make sure that the applicable environmental laws and regulations are met for the attachments and mountings,
especially the EU directive 2000/53/EG about old vehicle and EU directive 2003/11/EG about market introduction restrictions and the use of certain hazardous
materials and compounds.
The installation instructions for any retrofitted equipment should be saved by the vehicle owner and provided to the removal facility if the vehicle is scrapped. This
ensures that even vehicles with retrofitted equipment will be disposed of in a way that will not harm the environment.
Engine/motor protection
Engine/motor protection can reduce the risk of damage to the vehicle underbody and the oil pan, for example if driving over curbs, entering driveways, or on
unpaved roads.
Have the retrofitting work performed by suitable qualified professionals. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized
Volkswagen Service Facility.
WARNING
Repairs and modifications to the vehicle that are performed incorrectly can impair the effectiveness of the driver assistance systems and deploying airbags.
This can cause malfunctions and accidents and serious injuries or death.
Only have suitably qualified professionals make repairs or modifications to a vehicle. Volkswagen recommends contacting an authorized Volkswagen
dealer or authorized Volkswagen Service Facility.
WARNING
Repairs and modifications to the vehicle that are performed incorrectly, for example due to the use of unsuitable parts, may cause vehicle damage, accidents,
and serious or fatal injuries.
Only install parts on the vehicle whose design and function are identical to the parts installed at the factory.
Only use rim/tire combinations that are approved by Volkswagen for your vehicle model.
Only have suitably qualified professionals make repairs or modifications to a vehicle. Volkswagen recommends contacting an authorized Volkswagen
dealer or authorized Volkswagen Service Facility.
Volkswagen recommends the use of Volkswagen original parts or Volkswagen original accessories. Volkswagen has verified their reliability, safety, and
suitability.
WARNING
Incorrect use of the diagnostic connection may cause malfunctions, resulting in accidents and serious or fatal injuries.
Never read out the event memory yourself using the diagnostic connection.
Never load data yourself using the diagnostic connection in the vehicle.
Only have the event memory read out with the diagnostic connection by suitably qualified professionals. Volkswagen recommends contacting an
authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Airbag system repairs and situations that can affect the system function
Volkswagen guidelines must be followed when performing repairs and technical modifications ⇒ .
Only have modifications and repairs on the front bumper, doors, front seats, headliner, or vehicle body performed by an authorized Volkswagen dealer or authorized
Volkswagen Service Facility. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility. Airbag system
components and sensors may be located on these vehicle components.
Airbag system components can be damaged during all procedures on the airbag system and when removing and installing system components while performing
other repair procedures. This may prevent the airbags from deploying or cause them to deploy incorrectly in the event of an accident.
The instructions must be followed so that the effectiveness of the airbags is not impaired and removed components do not cause injuries and environmental
pollution. An authorized Volkswagen dealer or authorized Volkswagen Service Facility will be familiar with these provisions. Volkswagen recommends contacting an
authorized Volkswagen dealer or authorized Volkswagen Service Facility.
A modification to the vehicle suspension can impair the functionality of the airbag system during a collision. For example, using a rim/tire combination that is not
approved by Volkswagen, lowering the vehicle, or changing the suspension stiffness including the springs, suspensions struts, shock absorbers, etc., can change
the force that is measured by the airbag sensors and transmitted to the electronic control module. For example, some changes to the suspension can increase the
force measured by the systems and trigger the airbag system in accidents where the airbags would normally not be deployed if the modifications had not been
made. Other modifications can reduce the force measured by the sensors and prevent the airbag from deploying when it should have deployed.
339
WARNING
Using unsuitable replacement parts and accessories may cause damage and malfunctions in the vehicle and impair the effectiveness of the airbag system.
These problems may also occur if work, modifications and repairs are done incorrectly. This could lead to damage to the vehicle and accidents resulting in
serious or fatal injuries.
Only have suitably qualified professionals make repairs or modifications to a vehicle. Authorized Volkswagen dealers and authorized Volkswagen Service
Facilities have the required tools, diagnostic devices, repair information, and qualified personnel. Volkswagen recommends contacting an authorized
Volkswagen dealer or authorized Volkswagen Service Facility.
Note that the airbag module cannot be repaired but must instead be replaced.
Never install airbag components removed from old vehicles or from recycling.
Only install parts on the vehicle whose design and function are identical to the parts installed at the factory.
WARNING
Modifications to the vehicle suspension including using a rim/tire combination that is not permitted may change the system function of the airbag. This can cause
serious or fatal injuries in the event of an accident.
Never install suspension components that do not have the same properties as the original parts installed in the vehicle.
When using a mobile phone or radio equipment without connecting to the exterior antenna, the electromagnetic waves will not be deflected outward in an optimum
way. Increased waves in the vehicle interior can occur, especially when reception is poor, for example in rural areas. This could be a potential health risk ⇒ .
Depending on the equipment, it may be possible to use a suitable telephone interface to connect the mobile phone to the exterior antenna. This will improve the
connection quality and increase the range.
Using a phone
In many countries, using a phone in the vehicle is only permitted if there is a hands-free connection, for example using a Bluetooth ® connection. Before using the
phone, secure it in a suitable holder ⇒ or store it in a storage compartment, such as in the center console, to prevent it from sliding around.
Radio
If operating radio devices, follow the legal regulations and the user guide from the manufacturer. The aftermarket installation of radio devices is subject to approval.
Contact qualified professionals for more information about installing radio equipment. Volkswagen recommends contacting an authorized Volkswagen dealer or
authorized Volkswagen Service Facility.
WARNING
Mobile devices that are loose or not secured correctly can be thrown through the vehicle interior during sudden driving or braking maneuvers or in the event of a
collision and cause severe injuries.
Secure or store the mobile phone and accessories safely and outside of the deployment range of the airbags.
WARNING
Using a cell phone or radio equipment without a connection to an external aerial may create electromagnetic energy inside the vehicle that exceeds permissible
limits. This also applies if the exterior antenna is not installed correctly. This may be dangerous to your health and that of the other vehicle occupants.
Maintain a minimum distance of approx. 20 cm (approx. 8 inches) between the device antennae and any active medical implants, such as pacemakers.
Do not carry a mobile device that is turned on directly above or in the immediate vicinity of any active medical implants, for example by keeping a phone
in a shirt pocket.
Switch off the mobile device immediately if you suspect there is interference with an active medical implant or other medical device.
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Customer information
Warranty
Warranty
Garantie
Emissions Control System Warranties: Federal Emissions Control System Defect Warranty, Federal Emissions Performance Warranty.
US models: California Emissions Control System Warranties: Short-term Emissions Defects Warranty, Long-term Emissions Defect Warranty, California
Emissions Performance Warranty.
You can find the detailed information in your Warranty & Maintenance Booklet and California Emissions Booklet or on the website:
maintenance.vw.com
Whether or not the driver and passenger safety belts were buckled/fastened;
How far (if at all) the driver was depressing the accelerator and/or brake pedal; and,
These data can help provide a better understanding of the circumstances in which crashes and injuries occur.
In addition, data from the driver assistance systems is also collected. In addition to information about whether these systems were switched on or off, had limited
availability, or were inactive, it can also be understood if these functions steered, accelerated, or braked the vehicle in the situations listed above. Depending on the
vehicle equipment, systems may include:
Lane Assist
Park Assist
Parking systems
NOTE: EDR data are recorded by your vehicle only if a non-trivial crash situation occurs; no data are recorded by the EDR under normal driving conditions and no
personal data (e.g., name, gender, age, and crash location) are recorded. However, other parties, such as law enforcement, could combine the EDR data with the
type of personally identifying data routinely acquired during a crash investigation.
To read data recorded by an EDR, special equipment is required, and access to the vehicle or the EDR is needed. In addition to the vehicle manufacturer, other
parties, such as law enforcement, that have the special equipment, can read the information if they have access to the vehicle or the EDR.
Volkswagen will not access, read or process the Event Data Recorder (EDR) data unless the vehicle owner gives permission. This excludes contractual or legal
regulations.
Due to the legal obligation to monitor products, Volkswagen is allowed to use data for field observation as well as for research purposes and quality improvement of
vehicle safety systems. For research purposes, Volkswagen provides the data to third parties in an anonymous format. This means the data does not reference the
individual vehicle or the vehicle owner.
If vehicle components equipped with labels and signs are replaced, suitably qualified professionals must place identical labels and signs correctly in the same
locations on the new components. Volkswagen recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Safety certificate
341
A safety certificate on the driver's door jamb specifies all necessary safety standards and guidelines of the traffic safety authorities in the applicable country at the
time of manufacture. The month and year of production as well as the VIN may also be listed. Read the information in the Owner's Manual ⇒ Safety certificate.
WARNING
Incorrect vehicle handling increases the risk of accidents, serious injuries and death.
NOTICE
The label in the engine compartment provides information about the type and amount of refrigerant used in the vehicle air conditioning system. The label is in the
front section of the engine compartment near the refrigerant filler tubes ⇒ .
Warning: the air conditioning system must only be serviced by qualified technicians. Refrigerant type. Type of refrigerant oil. See service information
(only available for authorized Volkswagen dealers and authorized Volkswagen Service Facilities). The air conditioning system must only be serviced by
qualified technicians. Flammable refrigerant. Make sure all components are disposed of correctly and never install components removed from old vehicles or
from recycling in the vehicle.
The air conditioner is filled with refrigerant oil. The label on the air conditioner compressor provides information on the type and quantity of refrigerant oil used
⇒ Repairs and technical modifications.
WARNING
Air conditioner maintenance by unqualified professionals may pose a danger to safe operation and result in serious injuries.
NOTICE
Repairing or replacing the evaporator with replacement parts from scrap vehicles or recycled parts may damage the air conditioner.
Never have repairs to the evaporator carried out with replacement parts from scrap vehicles or recycled parts.
Only have replacement parts for the air conditioner evaporator fitted that are certified and marked in accordance with SAE standards J2842 HFO-1234y
and R744.
Have the air conditioner serviced only by qualified technicians who are trained according to SAE standard J2845 and certified according to SAE standard
J2911. SAE standard J639 must be complied with while working on the air conditioner.
Have damaged or missing refrigerant labels, e.g. in the engine compartment, replaced.
Antennas on the inside of the window glass can be detected as thin wires.
NOTICE
Antennas that are located on the inside of the window glass can be damaged by abrasive objects or by corrosive and acidic materials.
Never apply stickers over metal wires, for example on the rear window.
342
Never clean the antennas with corrosive or acidic materials.
NOTICE
A retrofitted Infotainment system that is incompatible with the antenna amplifier installed in the vehicle by the manufacturer may damage the antenna amplifier.
Before retrofitting an Infotainment system, contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility. Volkswagen
recommends contacting an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Component protection
Some electronic components and control
modules, such as the Infotainment
system, are equipped with component
protection at the factory.
The component protection allows suitably qualified professionals to legitimately install or replace components and control modules. Volkswagen recommends
contacting your Volkswagen dealership.
In the following situations, component protection reduces the risk of components supplied by the factory being operated without restrictions outside the vehicle.
Installation in other vehicles, for example the components have been stolen
If a message about component protection appears in the instrument cluster display or on the Infotainment system screen, contact a suitably qualified professional for
assistance. Volkswagen recommends contacting your Volkswagen dealership.
As with electronic devices, old batteries must be collected and recycled separately by the end user. These batteries are indicated by the crossed-out wheeled
garbage can symbol . You, as the end user, are legally obliged to return old batteries ⇒ .
In many federal states, old batteries can be handed in to an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
You can obtain more information on return and recycling from your authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Your vehicle contains old electrical/electronic devices, such as the navigation system SD card or remote controls. You can recognize these from the symbol of the
crossed-out wheeled garbage can .
Old devices with this marking must be collected separately from normal household garbage and disposed of in accordance with legal requirements.
Batteries within devices that are not permanently installed must be removed beforehand and disposed of separately as batteries.
Any saved personal data must be erased before disposal of old devices.
You can obtain more information on return and recycling from your authorized Volkswagen dealer or authorized Volkswagen Service Facility.
WARNING
If batteries containing lithium are damaged, gaseous or liquid substances may escape, posing a significant risk to health and the environment. A short circuit at
the battery terminal may result in a fire or explosion. This could result in serious or fatal injuries.
Batteries containing heavy metals are marked with the chemical symbols Hg (mercury), Cd (cadmium) and/or Pb (lead). Heavy metals can be harmful to the
health of humans and animals and accumulate in the environment.
In order to avoid these consequences, it is imperative to ensure you collect batteries separately and return them properly.
Batteries for the remote control vehicle key and remote controls may contain perchlorate. For information on how to handle these materials correctly, see the
following website: www.dtsc.ca.gov/perchlorate. Follow all the legal specifications for dealing with and disposing of these batteries. Volkswagen recommends
having these batteries replaced and disposed of by suitably qualified professionals. Volkswagen recommends contacting an authorized Volkswagen dealer or
authorized Volkswagen Service Facility.
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Product recycling
Fig. 193
Fig. 194
Fig. 195
The Triman logo and the Infotri symbol contain important sorting information for the end consumer.
These devices comply with Part 15 of the FCC Rules. Operation is subject to the following 2 conditions:
(2) this device must accept any interference received, including interference that may cause undesired operation.
CAUTION:
Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.
Radio equipment
Provision for mobile telephone.
Electronic immobilizer
Vehicle key
344
Keyless locking and starting system Keyless Access.
USA: VW Car-Net®.
A list of the Open Source software components being used, including copyright information, the relevant Open Source license conditions, and those applicable
license texts, are available at the website given above. The source code of specific Open Source software components can be requested from the vehicle
manufacturer. The manufacturer will provide the source code in accordance with the relevant license conditions, whereby you will only be charged for the provision
costs, e.g. delivery costs. The required information can be obtained at the website given above.
At the end of its life cycle, your vehicle should be recycled or disposed of in an environmentally friendly manner. This is why the last owners of vehicles in many
states are legally obliged to hand their vehicles over to an authorized treatment facility.
Volkswagen has already made provision for this point: Recycling centers where you can hand over your vehicle are available throughout many federal states.
Find out more information about recycling centers from your authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Scrap disposal
If scrapping the vehicle or its individual parts such as the airbag system and the safety belt pretensioners, the applicable safety regulations must always be followed.
Suitably qualified professionals will be familiar with these provisions. Volkswagen recommends contacting your authorized Volkswagen dealer or authorized
Volkswagen Service Facility.
Radar Sensors
Depending on the vehicle equipment, assistance systems, e.g. Adaptive Cruise Control (ACC), that use radar sensors may be installed in your vehicle.
Observe the legal regulations for restricted access to certain zones that prohibit entry for vehicles with radar sensors. Observe relevant traffic signs where
applicable. If you wish to enter one of these areas, first consult with an authorized Volkswagen dealer or authorized Volkswagen Service Facility to determine
whether there are radar sensors installed in your vehicle.
WARNING
Sensors are subject to physical system limitations. External sources of interference, e.g. from other vehicles, can affect the functions of the sensors and impair
the functions of the supporting systems. If the system does not work as expected, this may result in accidents and serious or fatal injuries.
Always adapt your speed and driving style to the visibility, weather, road and traffic conditions.
If NHTSA receives similar complaints, it may open an investigation, and if it finds that a safety defect exists in a group of vehicles, it may order a recall and remedy
campaign. However, NHTSA cannot become involved in individual problems between you, your dealer, or Volkswagen of America, Inc.
To contact NHTSA, you may call the Vehicle Safety Hotline toll-free at:
Tel.: 1-888-327-4236 (TTY: 1-800-424-9153)
go to:
http://www.nhtsa.gov
or write to:
Administrator, NHTSA, 1200 New Jersey Avenue, SE. Washington, D.C. 20590
You can also obtain other information about motor vehicle safety from
http://www.safercar.gov
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Notes on radio regulations
Declaration of conformity for radio equipment for the USA
Approval mark for radio systems in the USA.
With this document, the manufacturer declares that the radio equipment listed in the following is in compliance with the basic requirements and other relevant
regulations and laws at the time of production:
The radio systems listed below are not available in every vehicle.
Antenna
Antenna amplifier
Bluetooth®.
ID. Cockpit.
Infotainment system
Keyless Access.
Wi-Fi hotspot.
Radio systems with this marking must be collected separately from normal household garbage and disposed of in accordance with legal requirements
⇒ Disposal of old batteries and electronic devices . Symbol for limited use of certain hazardous substances in electrical and electronic devices in accordance
with the RoHS directive.
Approval numbers
FCC ID: 2AAJCBR20, FCC ID: 2AAJCBR21, FCC ID: 2AA98, FCC ID: 2AA98-COLOUR5C, FCC ID: 2AA98-MEDIUM5C, FCC ID: 2AA98-MEDIUM5C21,
FCC ID: 2AA98A, FCC ID: 2AHPN-WLC, FCC ID: 2AOUZ17101001, FCC ID: 2AOUZ17101002, FCC ID: 2AOUZ17101010, FCC ID: 2AOUZ17101022,
FCC ID: 2AOUZ17101023, FCC ID: 2AOUZ17101031, FCC ID: 2AOUZ17101032, FCC ID: 2AOUZ17101033, FCC ID: 2AOUZ17101034,
FCC ID: 2AOUZ17101041, FCC ID: 2AOUZ17101042, FCC ID: 2AOUZ17101043, FCC ID: 2AOUZ17101051, FCC ID: 2AOUZ17101052,
FCC ID: 2AOUZ17101053, FCC ID: 2AOUZ17101054, FCC ID: 2AOUZ17101055, FCC ID: 2AOUZ17101056, FCC ID: 2AOUZ17101057,
FCC ID: 2AOUZ17101071, FCC ID: 2AOUZ17101072, FCC ID: 2AOUZ18020531, FCC ID: 2AOUZ18020532, FCC ID: 2AOUZ18020533,
FCC ID: 2AOUZ18020534, FCC ID: 2AOUZ18100931, FCC ID: 2APOM-MQBA0, FCC ID: 2AVXWWSBRC001, FCC ID: 2AXPS-WPC003-1, FCC ID: 772C-
LB1FD, FCC ID: BEJLCW05-VWE5, FCC ID: BEJMIB2, FCC ID: BEJMIB2PQ, FCC ID: BEJ-MEBICAS3, FCC ID: BEJ-MIBPQMIN, FCC ID: BEJ-MIB3OI,
FCC ID: BEJTLAHW3IU-E, FCC ID: BEJTLAHW3IU-N, FCC ID: BEJTLVHE4IU-E, FCC ID: BEJTLVHE4IU-N, FCC ID: BEJTLVHM3IU-E, FCC ID: BEJTLVHW3IU-
E, FCC ID: BEJTLVHM3IU-N, FCC ID: BEJTLVM3IU-N, FCC ID: BEJTUVM01IU, FCC ID: CWTUGZZF1, FCC ID: CWTUGZZF2, FCC ID: IYZVK2, FCC ID: KR5-
BCMEVOC, FCC ID: KR5FS14T, FCC ID: KR5FS14TK, FCC ID: KR55NA920791A, FCC ID: LTQR3TR, FCC ID: NBG010180T, FCC ID: NBG010905A,
FCC ID: NBG011719A, FCC ID: NBG013854, FCC ID: NBG01RS4, FCC ID: NBG011719A, FCC ID: NBG10176, FCC ID: NBG9068, FCC ID: NBG92596263,
FCC ID: NBGBCMEVO, FCC ID: NBGBCMEVO5, FCC ID: NBGBCM2R, FCC ID: NBGFS09P03, FCC ID: NBGFS12A, FCC ID: NBGFS12A01,
FCC ID: NBGFS12P, FCC ID: NBGFS12P01, FCC ID: NBGFS12PM, FCC ID: NBGFS12P01M, FCC ID: NBGFS125C, FCC ID: NBGFS125C1,
FCC ID: NBGFS125C5, FCC ID: NBGFS173NP, FCC ID: NBGFS173NPM, FCC ID: NBGFS173NR, FCC ID: NBGFS1744M, FCC ID: NBGFS19,
FCC ID: NBGFS191, FCC ID: NBGFS93N, FCC ID: NBGMQBBB, FCC ID: NBGMQBBH, FCC ID: NBGPQ12P01, FCC ID: NBGRSB19, FCC ID: NF3-FR5CPEC,
FCC ID: NF3-LRR3SCU, FCC ID: NF3-LRR4, FCC ID: NF3-MRR1PLUS, FCC ID: NF3-MRR1REAR, FCC ID: NF3-MRREVO14F, FCC ID: NF3-LRR3SCU,
FCC ID: NT8-FPK8IMMO5D, FCC ID: NT8-VWMIBREGIO, FCC ID: NZLADHL5D, FCC ID: NZLJCIBUSHL4, FCC ID: OAYARS4B, FCC ID: OAYARS5B,
FCC ID: OYGTSSRE4UD, FCC ID: OYGTSSRE4UF, FCC ID: OYGTSSSG4G5, FCC ID: QIPALAS6A-US, FCC ID: QISME919BS-567BN, FCC ID: QISME919BS-
567BNB, FCC ID: QZ9-KA3, FCC ID: RK7MBC-NAR, FCC ID: RK7MBC-NAR2, FCC ID: RK7185-00, FCC ID: RK7186-00, FCC ID: RX2BNFHL,
FCC ID: RX2BNFLL, FCC ID: T8GA270, FCC ID: T8GA475, FCC ID: T8GA476, FCC ID: T8GP114, FCC ID: VPYLB1KD, FCC ID: WJLHT-5, FCC ID: NF3-
FR5CUEC, FCC ID: NBG01RS55, FCC ID: NF3-F5CP42, FCC ID: NBG01RS53,FCC ID: NBGFS125C1.
Interference statement
This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:
(2) This device must accept any interference received, including interference that may cause undesired operation.
CAUTION TO USERS: Changes or modifications not expressly approved by the party responsible for compliance could void the user`s authority to operate the
346
equipment.
This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. End users must follow the specific operating instruction for
satisfying RF exposure compliance. This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.
BEFORE USE, you MUST REGISTER THIS DEVICE with your wireless provider and have provider's consent. Most wireless providers consent to the use of signal
boosters. Some providers may not consent to the use of this device on their network. If you are unsure, contact your provider.
You MUST operate this device with approved antennas and cables as specified by the manufacturer. Antennas MUST be installed at least 20 cm (8 inches) from
any person.
You MUST cease operating this device immediately if requested by FCC or a licensed wireless service provider.
WARNING: E911 location information may not be provided or may be inaccurate for calls served by using this device.
Wireless notice
This device complies with FCC radiation exposure limits set forth for an uncontrolled environment and meets the FCC radio frequency (RF) Exposure Guidelines.
This transmitter must not be colocated or operating in conjunction with any other antenna or transmitter. The antenna should be installed and operated with
minimum distance of 20 cm between the radiator and your body.
NOTE: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC Rules. These limits are
designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates,
uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio
communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the
interference at his own expense.
NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are
designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency
energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee
that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined
by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
347
Technical data
Information on technical data
General information about specifications
As long as nothing else is specified or listed, the technical data applies to the base model. Different values may result due to optional equipment, different model
versions, special equipment, and country-specific equipment. The specifications in the legal vehicle documents always take precedence.
The drive and power of the vehicle are listed in the official vehicle registration.
Weight
The values for the curb weight in the following tables apply to a vehicle ready for operation with standard equipment, without a driver, with fluids including 100% full
fuel tank. Optional equipment and retrofitted equipment will increase the specified curb weight and reduce the possible load.
Passengers.
Attachments.
The permitted total vehicle weight and the gross axle weight rating must never be exceeded. The permissible values are indicated on the safety compliance label or
on the identification label on the B-pillar on the driver's side ⇒ Safety certificate ⇒ Identification label.
Performance
The performance was determined without equipment that limits performance, such as add-on parts.
Due to technical or legal reasons, the performance specifications and mileage may vary.
On some engines with heavy duty suspension, the speed maximum speed may be limited and lower.
Incline angle
The incline angle is the specification up to which the vehicle is able to drive uphill on an angle with its own power. This can depend on the road conditions, the
weather conditions, and the engine power, among other things. The values apply to a vehicle that is in motion and not to a vehicle that starts to drive form a
stationary position.
A rising difference in altitude (incline) on a 100 m (300 ft) stretch is given in percentage or degrees (100% = 45 degrees).
The vehicle identification number (VIN, VIN ) consists of 17 characters. These characters can be sorted into seven groups.
The structure is explained using the following examples of vehicle identification numbers.
Group
1
Position 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16
7
W V W Z Z Z C B Z M E 4 0 0 9 5 3
Example
W V W A F 2 9 N 4 8 Y 0 0 0 0 0 1
Filler characters: The filler characters may vary depending on manufacturer, or contain information on the body shape and transmission type.
3H Arteon
348
5T Touran
6R Polo
AC T-Roc convertible
BV Golf
CB Passat
CA Atlas
CR Touareg
Depending on the manufacturer, digits 7 to 9 can also contain information on the fuel type (7) and vehicle class (8 and 9).
Filler characters or check digits: The filler characters or check digits may vary depending on the manufacturer.
M 2021
N 2022
P 2023
R 2024
The letter assignment for the production site may vary depending on the vehicle or be assigned twice.
349
Fig. 196 In the windshield: vehicle identification number (VIN)
The VIN can be read from the outside through the viewing window in the windshield. The viewing window is at the side of the lower section of the windshield.
In some models, it may be possible to display the VIN in the Service menu or in the vehicle settings, depending on the Infotainment system. The vehicle
identification number may also be located on the identification label.
The VIN may also be stamped in the following locations, depending on the model, country and engine:
In the engine compartment near the hinge for the hood on the right side of the vehicle.
Identification label
350
Fig. 197 Identification label (general example): version 1.
Depending on the country, the type approval number, such as the EU operating license, may be specified.
Manufacturer code.
Type approval.
Vehicle model
Manufacturer's address.
Engine code.
Depending on the country, the type approval number, such as the EU operating license, may be specified.
Manufacturer code.
Type approval.
351
Gross Vehicle Weight Rating.
Depending on the country and model, the model plate may be visible in the lower section of the door pillar when the driver’s for front passenger door is open.
Vehicles exported to some countries do not have a model plate.
Safety certificate
A safety certificate on the driver door pillar displays the following information:
Manufacturer.
Country of manufacture.
Date of manufacture.
Tire size.
Rim size
Tire pressure.
Type designation.
352
Dimensions
The information in the table applies for the standard model with standard equipment.
For other wheel rims, tire sizes, options, differing model designs and retrofitted accessories, as well as special vehicles and vehicles in other countries, these values
can differ.
Information about how the weight specifications are compiled can be found in section ⇒ General information about specifications.
Golf GTI
1
5
3
5
–
1
5
4
5
(
mm
Front track 6
(in)
0
,
4
)
–
(
6
0
,
8
)
353
Key for fig. 201:
1
5
1
3
–
1
5
2
3
(
mm
Rear track 5
(in)
9
,
5
)
–
(
5
9
,
9
)
1
7
8
9
mm (
Width
(in) 7
0
.
4
)
2
0
7
3
mm (
Width from outside mirror to outside mirror
(in) 8
1
.
6
)
354
Key for fig. 201:
1
4
4
4
–
1
4
4
5
(
mm
Height at curb weight to top of the roof 5
(in)
6
,
8
)
–
(
5
6
,
9
)
1
4
6
3
–
1
4
6
5
(
mm 5
Height with curb weight with navigation antenna
(in) 7
,
6
)
–
(
5
7
,
7
)
355
Key for fig. 201:
1
7
3
4
–
1
7
3
5
(
mm
Height with open hood and at curb weight 6
(in)
8
,
2
)
–
(
6
8
,
3
)
1
9
9
9
–
2
0
0
1
(
mm
Height with open trunk lid and at curb weight 7
(in)
8
,
7
)
–
(
7
8
,
8
)
356
Key for fig. 201:
1
3
5
–
1
3
6
(
mm
Ground clearance at curb weight between the axles 5
(in)
,
3
)
–
(
5
,
4
)
2
6
3
1
(
mm
Wheelbase with curb weight 1
(in)
0
3
.
6
)
1
0
.
9
m (
Minimum turning circle diameter
(ft) 3
5
.
8
)
357
Key for fig. 201:
4
2
8
7
–
4
2
9
5
(
1
mm 6
Length from bumper to bumper
(in) 8
,
7
8
)
–
(
1
6
9
,
1
)
Golf R
1
5
3
9
–
1
5
4
1
(
mm
Front track 6
(in)
0
,
6
)
–
(
6
0
,
7
)
358
Key for fig. 201:
1
5
1
4
–
1
5
1
6
(
mm
Rear track 5
(in)
9
,
6
)
–
(
5
9
,
7
)
1
7
8
9
mm (
Width
(in) 7
0
.
4
)
2
0
7
3
mm (
Width from outside mirror to outside mirror
(in) 8
1
.
6
)
1
4
3
9
mm (
Height at curb weight to top of the roof
(in) 5
6
.
7
)
359
Key for fig. 201:
1
4
5
8
mm (
Height with curb weight with navigation antenna
(in) 5
7
.
4
)
1
7
2
9
mm (
Height with open hood and at curb weight
(in) 6
8
.
1
)
1
9
9
3
mm (
Height with open trunk lid and at curb weight
(in) 7
8
.
5
)
1
2
2
mm (
Ground clearance at curb weight between the axles
(in) 4
.
8
)
2
6
3
0
(
mm 1
Wheelbase with curb weight
(in) 0
3
.
5
4
)
360
Key for fig. 201:
1
1
.
9
4
m
Minimum turning circle diameter (
(ft)
3
9
.
2
)
4
2
9
0
(
mm
Length from bumper to bumper 1
(in)
6
8
.
9
)
Tank capacities
The fuel tank has the following volume:
The capacity of the fuel tank includes an indeterminate reserve quantity that remains in the fuel tank when the fuel gauge shows that the fuel tank is empty. The
reserve quantity is variable and cannot reliably serve to increase the remaining range.
Gasoline engines
2.0 l, 4 cylinder, TFSI®, 180 kW (240 hp), gasoline engine
Engine overview
D
S
Transmission SG6
G
®
7
km/h – –
Maximum speed
mph – –
D
S
Transmission SG6
G
®
7
361
1
kg 1421 4
5
Curb weight ⇒ General information about 4
specifications
3
2
lbs 3133
0
6
1
9
kg 1930
7
0
Gross Vehicle Weight Rating
4
3
lbs 4255
4
3
1
0
kg 1030
7
0
Front Gross Axle Weight Rating
2
3
lbs 2271
5
9
9
kg 950 5
0
km/h –
Maximum speed
mph –
specifications
lbs 3481
kg 2050
362
kg 1100
Front Gross Axle Weight Rating
lbs 2425
kg 1000
Rear Gross Axle Weight Rating
lbs 2205
km/h –
Maximum speed
mph –
specifications
lbs 3404
kg 2020
Gross Vehicle Weight Rating
lbs 4453
kg 1060
Front Gross Axle Weight Rating
lbs 2337
kg 1010
Rear Gross Axle Weight Rating
lbs 2227
363
Abbreviations used
AbbreviationMeaning
364