Twinkle CV - 10

+91-9205164142
TWINKLE
[email protected]
West Patel Nagar, New Delhi-08
Senior operations advisor 10-02-2001
Seeking a permanent position that will utilize my education and work experience to assist an
organization in achieving its strategic goals as well as enhance my leadership and interpersonal skills
to further develop my career in Management and Business.
Work Experience
HYPD Marketing Technologies Private Limited- Sep, 2022- Till Now

Senior Operations advisor / March, 2023 - Till Now
Managing the team and the work performance of agents, monitored daily productivity and regularly
identify areas of improvement in process to improve customer satisfaction and daily pulling out the ticket
data from freshdesk and equally distribute with all the agents.
Handling company’s social media account and connect with the customers through Call/ E-Mail/ Social
platforms to provide the best possible resolution. Understand the customer grievances and provide
appropriate resolution.
Strong follow-up required on all the assigned cases to provide resolution within the framed timelines and
overseeing the work of employees to ensure that it meets standards of quality.
Ensure that all written communication is carried out as per the customer care procedures and
Work with the whole operations and social media team to report customer feedback.
Operation Support / Sep, 2022 - March, 2023
Answer support email tickets. Make sure each customer is happy after their purchase.
Solving/answering prospect and customer issues, complaints, questions/queries in close coordination.
Efficiency to offer relevant and satisfactory solutions to the customers.
Suggest effective and prompt solutions. Protecting brand image and reputation in the market.
Effective communication via mail and maintained positive repos with the customers throughout the
conversation.
Ability to work on CRM systems (Freshdesk) and practices and respond to Emails within a specific timeframe.
Proximity Immigration Pvt Ltd

Operation Executive / Nov, 2021 - Aug, 2022
I have managed client interactions through both telephone and email communications. Additionally,
enhanced resumes to ensure their effectiveness.
Conducting mock sessions for virtual interviews was part of my role, where I offered guidance and support
to clients in preparation for such interviews.
Consistently reminded clients to retrieve necessary documents as per the provided checklists and
collaborated closely with clients to ensure all documentation requirements were met. My role involved
meticulous scheduling and coordination to streamline the entire documentation process.
In summary, my responsibilities encompassed effective communication through various channels,
expertise in work permit visas, refining resumes, conducting mock interviews, scheduling interviews, and
proactively managing the document retrieval process.
ACG Digital Marketing

Computer Operator/ July, 2020 - Oct, 2021
Conducted desktop research and build effective target audiences. Gather and compare data of
customer using blogs, articles, websites etc. Background research to promote company service. Direct
marketing through web-mail or email.
Adept execution of desktop research, the strategic construction of target audiences, meticulous data
gathering and comparison, background research, and the promotion of company services through
direct email.
Internship at IFORTIS Corporate Pvt Ltd
HR Intern / May, 2021 - July 2021 During Lockdown
Screening potential employees' resumes and application forms to identify suitable candidates
to fill company job vacancies.
Organizing interviews with shortlisted candidates.
Posting job advertisements to job boards and social media platforms.
Preparing and sending offer and rejection letters or emails to candidates.
Coordinate with new hire orientations.
Education Awards
Laxmibai College of Women Professional Recognition: Best Employee of the Quarter

Masters in English (Hons.) I have consistently exhibited a strong work ethic, achieving outstanding results
2021-Pursuing and making a positive impact on team dynamics. This recognition reflects my
Keshav Mahavidyalaya, DU dedication to maintaining the highest standards of professionalism and
Bachelor of Arts contributing to the success of the organization.
2018-2021 Jan 2023 | HYPD Store
Expertise Accomplishment
MS office Diploma in office Management 2018-2019
Time Management YMCA Headquarter, Delhi
Adaptability Proficiently acquired skills in office management, task
Work Ethic prioritization, and workflow optimization.
Communication Developed a deep understanding of effective communication
Quick Learner strategies, enhancing interpersonal skills crucial for professional
interactions within an organizational setting.
Organization Skills
Gained insights into organizational behavior, fostering an
understanding of workplace dynamics, team collaboration, and
leadership principles.

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Twinkle CV - 10

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+91-9205164142

Senior operations advisor 10-02-2001

HYPD Marketing Technologies Private Limited- Sep, 2022- Till Now

Proximity Immigration Pvt Ltd

ACG Digital Marketing

Laxmibai College of Women Professional Recognition: Best Employee of the Quarter

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