ITIL v4 Vs v3

ITIL 4 components
ITIL 4 consists of two key components:

 The four dimensions model

 The service value system (SVS).

Four dimensions model

ITIL 4 defines four dimensions that should be considered to ensure a holistic
approach to service management:

1. Organizations and people

2. Information and technology
3. Partners and suppliers
4. Value streams and processes.

These dimensions are applicable to the service value system in general and to
specific services.

Service value system

The service value System (SVS) represents "how all the components and
activities of an organization work together to facilitate value creation". The ITIL
4 SVS includes several elements:

1. Guiding principles
2. Governance
3. Service value chain
4. Continual improvement
5. Practices.

ITIL 4 management practices

ITIL 4 includes 34 management practices as "sets of organizational resources
designed for performing work or accomplishing an objective". For each practice,
ITIL 4 provides various types of guidance, such as key terms and concepts,
success factors, key activities, information objects, etc.
The 34 ITIL 4 practices are grouped into three categories:

1. General management practices

2. Service management practices
 3. Technical management practices

General management practices

The ITIL 4 general management practices include:

1. Strategy management
2. Portfolio management
3. Architecture management
4. Service financial management
5. Workforce and talent management
6. Continual improvement
7. Measurement and reporting
8. Risk management
9. Information security management
10. Knowledge management
11. Organizational change management
12. Project management
13. Relationship management
14. Supplier management

Service management practices

The service management practices in ITIL 4 include:

1. Business analysis
2. Service catalogue management
3. Service design
4. Service level management
5. Availability management
6. Capacity and performance management
7. Service continuity management
8. Monitoring and event management
9. Service desk
10. Incident management
11. Service request management
12. Problem management
13. Release management
14. Change enablement
15. Service validation and testing
16. Service configuration management
17. IT asset management

Technical management practices

The ITIL 4 technical management practices include:

1. Deployment management
 2. Infrastructure and platform management
3. Software development and management

ITIL 4 and ITIL V3: What's the difference?

ITIL 4 is not about introducing new fundamental ideas of service management
and should be seen as an expansion of the time-tested ITIL framework, not a
replacement. Essentially, ITIL 4 and ITIL V3 provide guidance based on the same
underlying principles, but ITIL 4 takes a new approach to presenting this
guidance.
ITIL V3 contains detailed descriptions of 26 ITIL processes, arranged along
the service lifecycle:

 Service Strategy
 Service Design
 Service Transition
 Service Operation
 Continual Service Improvement

The service lifecycle has been dropped in ITIL 4 and the processes replaced
with practices. But many of the ITIL 4 practices clearly correspond to the
previous ITIL V3 processes.
Other than that, ITIL 4 introduces additional guidance, to ensure practitioners
better understand the core principles and concepts such as "value" and
"outcomes".
ITIL 4 also provides advice for integrating ITIL with other frameworks and
methodologies like DevOps, Lean and Agile.

ITIL 2011
o 3ITIL 2007 vs. ITIL 2011: Changes in Service Strategy
 3.1General
 3.2Strategy Management for IT Services
 3.3Service Portfolio Management
 3.4Demand Management
 3.5Financial Management for IT Services
 3.6Business Relationship Management
o 4ITIL 2007 vs. ITIL 2011: Changes in Service Design
 4.1General
 4.2Design Coordination
 4.3Service Catalogue Management
 4.4Service Level Management
  4.5Risk Management
 4.6Capacity Management
 4.7Availability Management
 4.8IT Service Continuity Management
 4.9Information Security Management
 4.10Compliance Management
 4.11Architecture Management
 4.12Supplier Management
o 5ITIL 2007 vs. ITIL 2011: Changes in Service Transition
 5.1Change Management
 5.2Change Evaluation
 5.3Project Management (Transition Planning and Support)
 5.4Application Development
 5.5Release and Deployment Management
 5.6Service Validation and Testing
 5.7Service Asset and Configuration Management
 5.8Knowledge Management
o 6ITIL 2007 vs. ITIL 2011: Changes in Service Operation
 6.1Event Management
 6.2Incident Management
 6.3Request Fulfilment
 6.4Access Management
 6.5Problem Management
 6.6IT Operations Control
 6.7Facilities Management
 6.8Application Management
 6.9Technical Management
o 7ITIL 2007 vs. ITIL 2011: Changes in Continual Service Improvement
(CSI)
 7.1General
 7.2Service Review
 7.3Process Evaluation
 7.4Definition of CSI Initiatives


ITIL 4 general management practices and related ITIL V3

processes
 ITIL 4 Related ITIL Differences: ITIL 3 vs. ITIL 4
management V3
practice [4] processes [5]

Architecture  ITIL V3 includes an introduction to enterprise

management -- architecture management in the service strategy
publication [a].

Continual The seven-step  Continual improvement in ITIL 4 is about

improvement improvement ongoing improvement of the organization’s
process services, practices and all other elements
required for the provision of services.
 In ITIL V3, Continual service improvement
(CSI) is the fifth stage of the service lifecycle.
The ITIL V3 CSI publication [e] describes CSI
principles, methods and techniques and
specifies one CSI process: The "seven-step
improvement process".
 ITIL 4 advises that organizations use a
continual improvement register (CRI) to
manage their improvement ideas. This
corresponds to the CSI register used in ITIL
V3, and also to the service improvement plan
(SIP).

Information Information  One area of the security management practice

security security in ITIL 4 is identity and access management,
management management, which corresponds to the ITIL V3 process of
access manage- access management.
ment

Knowledge Knowledge  --
management management

Measurement  ITIL V3 does not define a measurement and

and reporting -- reporting process, but measurement and
reporting are key activities in several ITIL
processes, such as service level management
and the seven-step improvement process.

Organi-  Organizational change management (OCM) is

zational -- a set of management techniques and
change capabilities rather than a process.
management
  OCM addresses the human side of changes and
is different from the ITIL V3 process of change
management (which aims to minimize risk
from changes to the operating environment).

Portfolio Service  The ITIL 4 practice of portfolio management

management portfolio refers to various types of portfolios, such as
management, service, project and customer portfolios.
business
relationship
management

Project Transition  The ITIL V3 process of transition planning and

management planning and support, part of the service transition lifecycle
support stage, is primarily about planning and coor-
dinating service transition projects.
 The ITIL 4 practice of project management is
broader in scope. It aims to ensure that all
projects in the organization are completed
successfully.

Relationship Business  Relationship management in ITIL 4 refers to

management relationship relationships with all stakeholders of the
management organization, including customers.

Risk manage-  Risk management is not on the list of ITIL V3

ment -- processes, but risk management techniques are
described in several ITIL processes, and ITIL
V3 calls for "coordinated risk assessment
exercises".

Service Financial  --
financial management
management for IT services

Strategy Strategy  --
management management
for IT services

Supplier Supplier  The ITIL 4 practice of supplier management

management management includes new guidance on multi-sourcing and
service integration (an established concept
from the SIAM™ framework).
  ITIL 4 has dropped the ITIL V3 term
underpinning contract (UC) and uses more
generic terms instead (contract, agreement,
warranty requirements, etc.).

Workforce  ITIL V3 does not include a specific process for

and talent -- workforce and talent management.
management  The ITIL V3 publications provide some
guidance on competence development and
training.

ITIL 4 service management practices and related ITIL V3 processes

ITIL 4 Related ITIL ITIL V4 vs. V3: The changes

management V3 processes [5]
practice [4]

Availability Availability  --
management management

Business  This ITIL 4 practice describes techniques for

analysis -- analyzing systems, processes, architectures,
etc.
 Some of these techniques are applied in ITIL
V3 processes, for instance as service require-
ments are defined during the service design
stage.

Capacity and Capacity  --

performance management,
management demand manage-
ment

Change enable- Change manage-  --

ment ment,
change evalu-
ation

Incident Incident manage-  --

management ment
IT asset  ITIL 4 introduces IT asset management
management -- (ITAM) as the practice that "aims to manage
the lifecycles and total costs of all IT assets
(financially valuable components)". ITAM is
sometimes referred to as 'financial asset
management' or 'fixed asset management'.
 ITIL V3 includes an overview of IT asset
management activities and concepts as part
of the service asset and configuration
management process, but otherwise states
that fixed asset management is not described
in detail.

Monitoring and Event manage-  --

event manage- ment
ment

Problem Problem  --
management management

Release Release and  ITIL 4 includes some additional guidance for

management deployment managing releases in Agile / DevOps
management environments.

Service cata- Service cata-  --

logue manage- logue manage-
ment ment

Service Service asset and  --

configuration configuration
management management

Service conti- IT service conti-  --

nuity manage- nuity manage-
ment ment (ITSCM)

Service design Design coor-  Service design is the second service lifecycle
dination, stage in ITIL V3, with design coordination
service level and service level management as key
management processes.
 Service design in ITIL V3 includes further
processes such as capacity management,
availability management, IT service
continuity management, etc., which
correspond to the ITIL 4 practices of the
 same names.

Service desk Incident manage-  ITIL V3 refers to the service desk as a

ment, "function", whose activities are described in
request fulfill- the incident management and request
ment fulfilment processes.

Service level Service level  --

management management

Service request Request fulfill-  --

management ment

Service valida- Service valida-  --

tion and testing tion and testing

ITIL 4 technical management practices and related ITIL V3

processes

ITIL 4 Related ITIL ITIL 3 vs. ITIL 4: The changes

management V3
practice [4] processes [5]

Deployment Release and  The ITIL 4 practice of deployment

management deployment management explains various approaches to
management the deployment of hardware, software and
other service components into the live
environment.
 The ITIL V3 process of release and
deployment management includes similar
guidance on the various deployment options.
 ITIL 4 provides some additional advice for
environments with multiple suppliers.

Infrastructure  This ITIL 4 practice is concerned with

and platform -- governing the use of technologies in the
management organization, including updated guidance on
cloud services and cloud computing.
 There is very limited guidance on this topic
in ITIL V3. The service strategy
publication [a] includes an appendix with an
introduction to cloud offerings and their
 impact on the service strategy.

Software  ITIL 4 provides a high-level overview of

development -- software development and management
and manage- activities.
ment  ITIL V3 describes the application
management function in the service operation
publication [d], where similar content can be
found.