Installation Guide 3

CONTENTS
1. Before installing _______________________________________________________________________________________________ 5
2. Installing the application _______________________________________________________________________________ 6
From DVD ________________________________________________________________________________________________________ 6
As a download ________________________________________________________________________________________________ 6
Windows _______________________________________________________________________________________________________________ 6
Current User ____________________________________________________________________________________________________ 8
All Users ___________________________________________________________________________________________________________ 8
Cinema 4D / BodyPaint 3D ______________________________________________________________________________ 9
Team Render Server _________________________________________________________________________________________ 9
Team Render Client _________________________________________________________________________________________ 9
Libraries, languages and help files ___________________________________________________________________ 10
Don’t create Start menu entries ______________________________________________________________________ 11
Only for me ______________________________________________________________________________________________________ 11
For everyone ____________________________________________________________________________________________________ 11
Creating a desktop shortcut ____________________________________________________________________________ 11
Mac OS _________________________________________________________________________________________________________________ 12
Current User ____________________________________________________________________________________________________ 14
All Users ___________________________________________________________________________________________________________ 14
Cinema 4D / BodyPaint 3D ______________________________________________________________________________ 15
Team Render Server _________________________________________________________________________________________ 15
Team Render Client _________________________________________________________________________________________ 15
Libraries, languages and documentation ________________________________________________________ 15
3. Changing application packet ________________________________________________________________________ 17
4. Installing Team Render Server / Client ________________________________________________________ 17
5. Uninstalling applications ________________________________________________________________________________ 18
Windows _______________________________________________________________________________________________________________ 18
Mac OS _________________________________________________________________________________________________________________ 19
6. The Online Updater _________________________________________________________________________________________ 19
So, how does this work? _______________________________________________________________________________________ 20
Automatic application restart during installation _________________________________________________ 21
Deleting downloaded archive after successful installation ___________________________________ 21
Create backup copy before installing ____________________________________________________________________ 21
4 Installation Guide

7. Manually installing languages, documentation, updates ______________________ 23

Notes _____________________________________________________________________________________________________________________ 23
8. Tips and Tricks __________________________________________________________________________________________________ 24
Unattended or Silent Installation __________________________________________________________________________ 24
Missing MAXON License Server serial number _____________________________________________________ 24
Cannot install updates, languages or documentation __________________________________________ 24
Mobile use of application, single-user license for multiple computers _________________ 25
New Hardware or Switching Computers ______________________________________________________________ 25
9. Support and Contact _______________________________________________________________________________________ 26
Europe / Germany __________________________________________________________________________________________________ 26
France ___________________________________________________________________________________________________________________ 26
Japan _____________________________________________________________________________________________________________________ 26
United Kingdom & Ireland ____________________________________________________________________________________ 26
USA, Canada, Americas ________________________________________________________________________________________ 26
Singapore / ASEAN ________________________________________________________________________________________________ 26
Installation Guide 5

MAXON Software Installation Guide

1. Before installing
Please read the following information before installing the software.
Check the contents of the software package prior to installation.
Your software package should contain the following:
• The installation DVD
• Registration information, including the temporary or final serial number(s). You must
enter this serial number when installing the software for the first time (not applicable
to MAXON License Server).

If one of the above items is missing, please contact your Cinema 4D merchant or MAXON
Computer right away. Contact information can be found at the end of this document.
You can also visit us online at www.maxon.net where you can download the newest
software updates. If a more current application version or an updated language packet
or documentation are available you can download the corresponding file(s) directly
(If the computer onto which the application has been installed has internet access,
the aforementioned download procedure will not be necessary – this will be done
automatically by the Online Updater).
The installation program, which is described below, is located on your installation DVD.
The initial start and updating the software is described separately:
2. Installing the application
3. Changing application packet
4. Installing Team Render
5. Uninstalling programs
6. The Online Updater
7. Manually installing languages, documentation, updates
8. Tips and Tricks
9. Support and contact
6 Installation Guide

2. Installing the application

Follow these steps to install the application onto your data carrier:

From DVD
Place the installation DVD into your computer’s DVD drive. The DVD’s symbol should
appear in your Explorer (Windows)/Finder (Mac) window. If this symbol does not appear,
open the DVD manually in the Explorer/Finder.
Double-click on the “MAXON-Start(.exe)” file.

As a download
Unzip the downloaded ZIP archive to your hard drive.
For Windows operating systems we recommend 7zip or WinZip.
For Mac OS X operating systems, simply double-click on the archive.
Note: Do not copy individual files or start the installation directly from the ZIP
archive.
Double-click on the file MAXON-Start(.exe).
Cinema 4D, BodyPaint 3D or Team Render will now be installed. Which components
will be installed depends on the software package you purchased. This information is
included in the registration information you received.

Windows
First you will be asked to select the language in which the installation should take place.
After selecting the desired language, click on “OK”.
The minimum system requirements for installing Cinema 4D R17 onto a Windows system
are:
• Windows 7 (64-bit), Windows 8.x (64-bit)
• Internet Explorer 8 or higher
• DVD ROM drive
• 4 GB RAM
• AMD or Intel (compatible) 64-bit processor with SSE3 support
• An OpenGL 3.2-capable graphics card (NVIDIA or AMD)
• A screen (monitor) resolution of 1280 x 800 with a minimum of 24-bit color depth
• Approx. 8 GB of free hard drive space
Installation Guide 7

Note: If the if SSE3 support does not exist, an error message will appear and the
installation process must be terminated.

In the next installation step, an informational text file will be displayed. This file contains
installation-specific information. Please read this file carefully because it may contain
information regarding changes to this installation document, among others.
Once you have read this file, click on “Continue”.
You will be brought to the registration page, in which you will be required to enter your
personal information and the serial number included in your registration information.

1. Enter your personal and/or company information here.

Note: This information does not have to reflect that in your confirmation email
but the fields must be filled out. You can, for example, enter the information of
an individual employee even if the application is licensed to his/her employer.
8 Installation Guide

2. Enter your serial number(s) here. You can either type it into the corresponding field
manually or copy and paste it from an email (if you received it per email).
If you enter the serial number(s) manually, simply enter it as it appears, including
all digits, dashes and letters. If you have received an email containing the serial
number(s), simply copy the entire contents of the mail and paste it into the
installation window. The serial number(s) will be added automatically (3).
If you have already received final serial number you do not need to enter the
temporary number again – use the final serial number(s) only.
Note: Entering the serial number(s) is only required for Cinema 4D / BodyPaint 3D
and the Team Render Server.
Leave this field empty when installing the Team Render Client.
Attention: Additional serial numbers, e.g., for multi-licenses, can be ignored,
except for Student/Teacher versions. For these, the Cinema 4D serial number
must also be entered in the runtime license!
3. Only the first 11 digits of your serial number will be displayed here.
4. Here you can select if the serial number should be saved for the Current User or
for All Users.

Current User
The serial number will only be saved for your (current user’s) use, i.e. only you
(current user) and no other user will be able to use the application.

All Users
The serial number will be saved globally on the computer and can be used by you
(current user) and any other user.
Tip: The license will be available for all users of a given computer only if the
application is installed by the administrator.
Installation Guide 9

5. Enable this option only if you will be using the MAXON License Server (MLS).
A separate data entry field will then appear, into which you must enter the MAXON
License Server‘s IP address and port number.

Alternatively you can execute a “license.ini” file by selecting “Select File”. Open
the “license.ini” file that is normally located in the installation directory of an older
Cinema 4D version if the MAXON License Server has already been used. The IP
address and port will be entered automatically.
Confirm your selection by clicking on “OK” to close the dialog window.
If all information has been entered correctly, click on “Continue”.
In the following dialog window you will be able to choose from several types of
installations, depending on which serial number(s) that were previously entered:

Cinema 4D / BodyPaint 3D
The application will be installed in a unique directory.
Note: The Team Render Server, Team Render Client and command line application
files will be installed in addition to Cinema 4D.

Team Render Server

The Team Render Server will be installed in a separate directory.
Note: The Team Render Server will only be made available for installation if the
corresponding Cinema 4D serial number (Broadcast, Visualize, Studio) was entered.

Team Render Client

The Team Render Client will be installed in a separate directory.
Note: The Team Render Client will always be made available for installation. A serial
number is not required.
10 Installation Guide

Libraries, languages and help files

Available languages and/or documentation can be subsequently installed.
Note: Only the documentation that matches the currently installed software version
can be installed. Hence, once you update to a newer version of the application you
can no longer install the language or documentation included on your installation
DVD. You must download the corresponding language or documentation manually
via the Online Updater.
Attention: If you want to install the items for a Team Render Client you must first
enter the corresponding serial number!
Select the desired type of installation and click on “Continue”.
In the dialog window that follows you can verify which elements will be installed.
Important elements for installation such as the application itself are already activated.
Elements can be deselected here to keep them from being installed. As a rule, this will
not be necessary.
Initially, the application will be installed in English. Any available additional languages or
available documentation for that language, etc. can be found in the “Optional” tab. If
this is not already selected, simply enable the element you want to install by clicking on
its check box before continuing with the installation.
Once you have selected all files you wish to install, click on “Continue”.
The Software License Agreement will be displayed in the dialog window that follows. In
order to continue with the installation of the application you must agree to the terms
and conditions of this agreement.
Click on the Print button or right-click to print the agreement.
Note: Please read this agreement thoroughly!
If you do not agree with the terms and conditions of this agreement you must
terminate the installation process by clicking on “Cancel”. You must then return the
software package in its entirety to the merchandiser from whom you purchased
the software.
After you have carefully read and agree with the terms and conditions of the Software
License Agreement, check the box next to “I have read and accepted the license.”
Click on “Continue” to proceed to the next installation page.
In the following dialog window you can define a location to which the software should
be installed, if and how the software should appear in the Windows start menu, and if
a desktop shortcut should be created.
Installation Guide 11

The default installation path is the Windows “Programs” directory. This path can be
changed, if desired.
Tip: When selecting an alternative installation path, the “\Cinema 4D R17“ or
“\BodyPaint 3D R17” target directory must be entered manually. Otherwise all
program elements will lie in the selected directory.
When installing to a custom path, do not install Cinema 4D in the “c:\programs
(x 86)“ directory! Only 32-bit applications can be installed here.
Do not install this version of the application into an existing R16 or BodyPaint R16
directory. This will corrupt both installations!
You can also define whether or not a link should be created in the start menu:

Don’t create Start menu entries

No links will be created in the start menu.

Only for me
Links will only be created in the start menu for the current user’s account.

For everyone
A link will be created in the start menu for all user accounts on that computer.

Creating a desktop shortcut

The “Create Desktop Shortcut” command will create a shortcut on the desktop to the
installed elements.
Once you are finished defining your desired options you can click on “Continue” to start
the actual installation process.
First, all required files will be unzipped and copied onto your hard drive. The installation
program will then start anew in order to install the software in accordance with the
options you defined.
Note: During installation, additional critical Microsoft and INTEL libraries will be
installed which, for example, are required for Okino PolyTrans or OpenEXR. These
will be installed automatically.
If the installation was successful you will be informed accordingly.
Clicking on the “Finish” button will end the installation, after which the application will
be started. If you prefer to start the application at a later time, remove the check mark
next to “Start ...”.
12 Installation Guide

Mac OS
Attention: Quit all applications that require QuickTime (iTunes, App Store, etc.) as
well as QuickTime itself. Otherwise error messages will appear near the end of the
installation process.
First you will be asked to select the language in which the installation should take place.
After selecting the desired language, click on “Setup”.
The minimum system requirements for running Cinema 4D R17 on a Mac OS X are:
• Mac OS X 10.8.5 or higher
• DVD ROM drive
• 4 GB RAM
• An Intel 64-bit processor (Core-2-Duo or higher)
• An OpenGL 3.2-capable graphics card (NVIDIA or AMD)
• A screen (monitor) resolution of 1280 x 800 pixels with a minimum of 24-bit color
depth
• Approx. 8 GB of free hard drive space

In the next installation step, an informational text file will be displayed. This file contains
installation-specific information. Please read this file carefully because it may contain
information regarding changes to this installation document, among others.
Once you have read this file, click on “Continue”.
Installation Guide 13

You will be brought to the registration page, in which you will be required to enter your
personal information and the serial number(s) included in your registration information.

1. Enter your personal and/or company information here.

Note: This information does not have to reflect that in your confirmation email
but each field must be filled out. You can, for example, enter the information of
an individual employee even if the application is licensed to his/her employer.
2. Enter your serial number(s) here. You can either type it into the corresponding field
manually or copy and paste it from an email (if you received it per email). If you
enter the serial number(s) manually, simply enter it as it appears, including all digits,
dashes and letters. If you have received an email containing the serial number(s),
simply copy the entire contents of the mail and paste it into the installation window.
The serial number(s) will be added automatically (3). If you have already received
final serial number you do not need to enter the temporary number again – use the
final serial number(s) only.
Note: Entering the serial number(s) is only required for Cinema 4D / BodyPaint 3D /
Team Render. Leave this field empty when installing the Team Render Client.
Attention: Multi-licenses, can be ignored, except for Student/Teacher versions.
For these, the Cinema 4D serial number must also be entered in the runtime
license!
14 Installation Guide

3. The first 11 digits of your serial number will be displayed here.

4. Here you can select if the serial number should be saved for the Current User or
for All Users.

Current User
The serial number will only be saved for your (current user’s) use, i.e. only you
(current user) and no other user will be able to use the application.

All Users
The serial number will be saved globally on the computer and can be used by you
(current user) and any other user.
Tip: The license will be available for all users of a given computer only if the
application is installed by the administrator
5. Enable this option only if you use the MAXON License Server (MLS).
A separate data entry field will then appear, into which you must enter the Server‘s
IP address and port number.

Alternatively you can execute the “license.ini” file by selecting “Select File”. Open
the “license.ini” file that is normally located in an older installation directory if the
License Server has already been used. The IP address and port will be entered
automatically.
Confirm your selection by clicking on “OK” to close the dialog window.
If all information has been entered correctly, click on “Continue”.
In the following dialog window you will be able to choose from several types of
installations, depending on which serial number(s) that were previously entered:
Installation Guide 15

Cinema 4D / BodyPaint 3D
The application will be installed in a unique directory.
Note: The Team Render Server, Team Render Client and command line application
files will be installed in addition to Cinema 4D.

Team Render Server

The Team Render Server will be installed in a separate directory.
Note: The Team Render Server will only be made available for installation if the
corresponding Cinema 4D serial number (Broadcast, Visualize, Studio) was entered.

Team Render Client

The Team Render Client will be installed in a separate directory.
Note: The Team Render Client will always be made available for installation. A serial
number is not required.

Libraries, languages and documentation

Available languages and/or documentation can be subsequently installed.
Note: Only the documentation that matches the currently installed software version
can be installed. Hence, once you update to a newer version of the application you
can no longer install the language or documentation included on your installation
DVD. You must download the corresponding language or documentation manually
via the Online Updater.

Select the desired type of installation and click on “Continue”.

In the dialog window that follows you can verify which elements will be installed.
Elements can be deselected here to keep them from being installed. As a rule, this will
not be necessary.
Initially, the application will be installed in English. Any available additional languages or
available documentation for that language, etc. can be found in the “Optional” tab. If
this is not already selected, simply enable the element you want to install by clicking on
its check box before continuing with the installation.
Once you have selected all files you wish to install, click on “Continue“.
In the following dialog window you will see the Software License Agreement. In order
to continue with the installation you must agree to the terms and conditions of this
agreement.
16 Installation Guide

Click on the Print button or right-click to print the agreement.

Note: Please read this agreement carefully.
If you do not agree with the terms and conditions of this agreement you must
terminate the installation process by clicking on “Cancel”. You must then return the
software package in its entirety to the merchandiser from whom you purchased
the software.
After you have carefully read and agree with the terms and conditions of the Software
License Agreement, check the box next to “I have read and accepted the license.”
Click on “Continue” to proceed to the next installation page.
In the following dialog window you can define a location to which the software should
be installed, if and how Windows start menu entries will be created and whether or not
a desktop icon should be created.
The default installation path for the Mac OS is the “Programs” directory. This path can
be changed, if desired.
Tip: When selecting an alternative installation path, the “/Cinema 4D R17“ or
“/BodyPaint 3D R17” target directory must be entered manually. Otherwise all
program elements will lie in the selected directory.
Do not install this version into an existing R16 or BodyPaint 3D R16 directory. This
will corrupt both installations!
Once you have defined the desired installation path, click on “Continue” to proceed with
the installation.
First, all required files will be unzipped and copied onto your hard drive. The installation
program will then start anew (you may be asked for authentication and your system
password) in order to install the software in accordance with the options you defined.
This may take several minutes.
If the installation was successful a corresponding message will be displayed near the end
of the installation process.
Clicking on the “Finish” button will end the installation, after which the application will
be started. If you prefer to start the application at a later time, remove the check mark
next to “Start ...”.
Note: In rare instances you might receive the prompt that Cinema 4D has not been
installed correctly. You will find the application in the directory you defined from
which you can open the application directly.
Installation Guide 17

3. Changing application packet

If you want to expand your Cinema 4D software packet, e.g. upgrade from Cinema 4D
Prime to Cinema 4D Studio it is not necessary to install the new application in its entirety.
All you have to do is start Cinema 4D, select Personalize... from the Help menu and enter
the new serial number. Simply restart the application to activate your new version!
The procedure is different if you have been using BodyPaint 3D R17 and want to switch
to Cinema 4D Studio R17, for example. Cinema 4D R17 must be installed, as described
in point 2 above.

4. Installing Team Render Server / Client

Proceed as described in point 2 above.
In the dialog window in which you can select the installation type, select “Team Render
Client”.
Note: To install the Team Render Server you must first enter your Cinema 4D R17
serial number. The Student/Teacher version also requires the runtime license.
The Team Render Client is always made available for installation since it can be
installed freely.
The default path for the new directory will be named “Team Render Server R17” and
“Team Render Client R17”, respectively.
Tip: Note that when changing the installation path or target directory “Team Render
Server R17” and “Team Render Client R17” must be defined manually. Otherwise
the program elements will lie in the selected directory.
DO NOT install Team Render into the Cinema 4D directory!
When installing to a custom path, do not install Cinema 4D in the “c:\programs
(x 86)“ directory! Only 32-bit applications can be installed here.
Tip: A new installation of Team Render Client is not required on each individual
computer that will be used as a client. Simply manually copy the existing “Cinema 4D
Team Render Client R17“ installation directory in its entirety onto each computer
you want to use as a client.
Note: The additional libraries required for Windows operating systems are not
included and should, if necessary, be installed separately on the other computers!
These libraries can be found on the DVD or in the unzipped directory in the sub-
directory „bin\data\redist“.
18 Installation Guide

5. Uninstalling applications
Windows
In the Control Panel, select “Add or Remove Programs” and double-click on the
Cinema 4D R17, BodyPaint 3D R17 or Team Render Client R17 / Team Render Server R17
entry. A dialog window will open:

1. Enable this option if you want to completely remove the application from your
computer.
2. Enable this option if you also want to remove your user directory. This directory
contains your personal program preferences and other information.
Note: Deleting this directory will also delete your own Content Browser libraries
and all other files saved here! Enable this option only if you are sure you no
longer need these files.
3. This option defines whether or not the plugins directory should also be deleted. If
you own third-party plugins that you plan to use in the future, disable this option
to prevent them from being deleted.
Note: Otherwise they will be deleted by default.
Installation Guide 19

Mac OS
To uninstall the application simply place the Cinema 4D R17, BodyPaint 3D R17 or Team
Render Client R17 / Team Render Server R17 folder into the trash can.
Your personal user data can be found on the hard drive under “Macintosh HD / Users /
[username] / Library / Preferences / MAXON”. If you also want to delete this information
simply drag this folder into the trash can as well.
Note: Deleting this folder will also delete your Content Browser libraries and all
files therein.

6. The Online Updater

After the application has been started you may automatically receive a prompt from
the Online Updater that new updates, additions, language or help files are available.
This will most likely occur if no additional language or documentation files were initially
installed.
In order for the Online Updater to work your computer must be connected to the
Internet. If you use a firewall, it may have to be reconfigured accordingly.
If your computer is not connected to the Internet read point “7” below (“Manually
installing updates”).
Note: MAXON Computer takes your privacy seriously!
If you take advantage of the comfort of the Online Updater functionality, neither
your personal information nor any information from your computer will be
transferred to us.
If you decide not to use the Online Updater it can be disabled in the Preferences’
Communication menu by deselecting the Automatically Check for Updates option.
Once disabled you will have to manually download all updates (see point “7”
below).
20 Installation Guide

So, how does this work?

If the Online Updater dialog window opens after Cinema 4D is started the “Update” tab
will display which items are available for update.

Select the items you want to install by placing a check mark next to the item’s name.
Note: Some important updates will be displayed as enabled and grayed out by
default. These options cannot be modified. The only option is to cancel the online
update as a whole.
Once an item has been enabled information pertaining to that item will appear in the
“Description” window below.
After completing your selection click on “Continue” to proceed.
The Software License Agreement will be displayed in the dialog window that follows. In
order to continue with the installation of Cinema 4D you must agree to the terms and
conditions of this agreement. If you do not agree to the terms and conditions of this
agreement you must terminate the installation process at this point.
After you have carefully read and agree with the terms and conditions of the Software
License Agreement, check the box next to “I have read and accepted the license.”
Installation Guide 21

Automatic application restart during installation

If the “Automatically restart application during installation” option is enabled all new
starts required for installation will automatically be conducted. If this option is disabled
you will be prompted each time a restart is required.
Note: You must manually confirm your operating system’s security prompts.

Deleting downloaded archive after successful installation

If the “Delete downloaded archive after successful installation” option is enabled, all
downloaded files that are no longer needed will be deleted after the update has been
successfully installed. Depending on the installation conducted, this can free a great
amount of hard disk space.

Create backup copy before installing

If the “Create backup copy before installation” option is enabled your existing installation
will be saved before the update is made. The user directory created by the application
will be used by default. Enter the location to which you want to save your backup
copy in the “Path” field. If an error occurs during the update process (e.g. hard disk
error, computer crash, disruption of Internet connection etc.) you will be able to use the
backup copy to restore your previous installation.
Generally speaking, you should always enable the backup option when installing
updates.
Note: The backup copy will consist of a common Zip archive with the name “c4d_
backup_[date]_[time].zip”. If this file exceeds 500 MB it will be split into multiple
archive files. To unzip these files they must first be moved into a common folder and
unzipped in proper order.
For Windows users: In the Explorer window, double-click on each archive individually
and drag the contents into a common folder (you can create a new folder for this
purpose). If you use a special archiving program, select all corresponding Zip files,
right-click on them and select either “Extract to…” (WinZip) or “Extract Here” (7-
Zip).
For Mac users: Double-click on the *.bat file that accompanies the Zip archives. This
should run the terminal with which the backup file can be restored. If this does not
occur, right-click or Cmd+click on the *.bat file, select “Open with/Other…” and
select the terminal from the list of system programs.
The files will be restored in a new directory.
22 Installation Guide

Click on “Continue” to start downloading the required files. In the dialog window that
follows, a progress bar will show how the installation is progressing. If you close this
dialog window the installation will continue in the background – the installation will
NOT be terminated.
Once all files have been downloaded they will be unzipped. The application and the
update process will start. If the automatic restart function (see above) is not enabled
you will be prompted to do so.
The update files will now be installed and the application will be restarted automatically
– if the option is enabled – with all selected updates.
Note: If updates to Cinema 4D / BodyPaint 3D are available, these will also be valid
for Team Render. Corresponding information and updates will be made available
online at www.maxon.net
After installing an update, make sure that the Team Render Client and Team Render
Server are both at the same level because only then will they work together.
Installation Guide 23

7. Manually installing languages, documentation, updates

If you computer does not have access to the Internet or if you have disabled the
automatic Online Updater function in the Preferences menu, you must install all updates
“manually”. Team Render can only be updated manually.
A “c4dupdate” file can be downloaded at www.maxon.net using a computer with
Internet access. This file can then be transferred to your offline computer via CD, USB
stick or other medium.
To install the update file, start the application and select “Manual Installation…” from
the “Help” menu. In the file selection window that opens, navigate to the location to
which you saved the update file and open the file.
All subsequent installation steps reflect those of a normal installation process (see point
“6” above).

Notes
In order to install the documentation in a specific language (one of the available
languages) Cinema 4D must first be installed in the corresponding language.
A language version that can be used with your version of Cinema 4D can be
recognized by its designation. For example, the language update with the designation
“ENGLISH_17.012_20150709.c4dupdate“ can only be used with the Cinema 4D version
R17.012. The English-language help file that corresponds to this version of Cinema 4D
would have the designation “ENGLISH_HELP_17.012_20150709.c4dupdate”.
After installation, Cinema 4D will run in the language that was just installed and the help
files can be accessed. To install the help files, proceed as described above.
Note 1: If you subsequently install an update it will initially be installed in English
by default. You must repeat the manual installation (the Online Updater may
automatically prompt you to do this) of the desired language after these items have
been installed. Only use the language package that corresponds to your version of
Cinema 4D!
Note 2: If a language is installed by a different user, e.g. the administrator, and
subsequently run, the newly installed language must be selected manually in the
Preferences menu (Ctrl/Cmd + E).
If a Cinema 4D R17 update is available on the MAXON web site and you want to install
it manually, proceed as described above.
Note: After an update has been installed, the corresponding language package
must also be installed!
24 Installation Guide

8. Tips and Tricks

Unattended or Silent Installation
How can Cinema 4D be installed on several computers unattended?
This is not possible. Cinema 4D / BodyPaint 3D and the Team Render Client must be
installed and updated as described above. Subsequently either the entire MAXON
directory or only the respective application directory can be copied onto other computers
over the network.
Note: The additional libraries required for Windows operating systems are not
included and should, if necessary, be installed separately on the other computers!
These libraries can be found on the DVD or in the unzipped directory in the sub-
directory „bin\data\redist“.

Missing MAXON License Server serial number

When starting the application a prompt appears stating that the serial number is
missing and that the License Server cannot be found.
During installation you indicated that you use the MAXON License Server (MLS),
which resulted in a “license.ini” file being created in the installation directory, or your
connection to the MLS was interrupted or blocked.
If you do not use the MLS, delete the “license.ini” file and enter your personal serial
number.
However, if you work with the MLS and receive this prompt, make sure the MLS con-
nection to your computer is in tact. If the MLS is not running, start it so it can retrieve
a serial number.

Cannot install updates, languages or documentation

The updates have been downloaded from www.maxon.net but the ZIP files are not
recognized by the Online Updater or no update files are displayed.
All updates, documentation and language files have the suffix “.c4dupdate” and must
first be unzipped before they can be installed.
Installation Guide 25

Mobile use of application, single-user license for multiple computers

Under which circumstances can a single-user license be used on multiple computers
without breaching the End User License Agreement?
Install the application on an external hard drive or USB stick (> 8 GB) instead of your
computer’s internal hard drive. You only have to enter your serial number(s) once when
starting the application on a new operating system.
Attention: If you want to use Cinema 4D on Windows and Mac OS X mobile
devices, the application must be installed twice separately – first on Mac OS X,
then on Windows. If this order is not adhered to, the installation can be adversely
affected!

New Hardware or Switching Computers

What should I be aware of when installing the software on a new computer?
If you have a single user license, delete the installation on the old computer and install
the application on the new computer.
If you have an MSA (a total of 2 installations) or a multi-license, simply install the license
anew.
An even easier method is to copy the entire MAXON directory to the new computer
since all required files are already contained here and you will not be required to re-
install existing updates.
Note: For the last option, no uninstall will be available under Windows, which
means you will have to delete all directories manually.
Tip: The additional libraries required for Windows operating systems are not
included and should, if necessary, be installed separately on the other computers!
These libraries can be found on the DVD or in the unzipped directory in the sub-
directory „bin\data\redist“.
26 Installation Guide

9. Support and Contact

If you encounter problems with installation, even after thoroughly reading this installation
manual, please contact us at the MAXON office nearest you:

Europe / Germany
MAXON Computer GmbH
Phone: +49-6172-5906-42
Fax: +49-6172-5906-30
Email: [email protected]

France
MAXON Centre de Compétence
Phone: +33-1-46 21 82 22
Email: [email protected]

Japan
MAXON Computer Japan
Phone: +81-3-5759-0530
Email: [email protected]

United Kingdom & Ireland

MAXON Computer Ltd.
Phone: +44 0333 772 0444
Email: [email protected]

USA, Canada, Americas

MAXON Computer Inc.
Phone: 1-877-ANIMATE
Email: [email protected]

Singapore / ASEAN
MAXON Competence Centre Singapore/ASEAN
Phone: +65 6100 1928
Email: [email protected]
© 2015 MAXON Computer GmbH • All rights reserved
Max-Planck-Str. 20 • 61381 Friedrichsdorf • Germany
Tel. +49-(0)6172-5906-0 • Fax +49-(0)6172-5906-30
maxon.net