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Medical Communication Project

Medical communication

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Lilian Silva
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43 views14 pages

Medical Communication Project

Medical communication

Uploaded by

Lilian Silva
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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EFFECTIVE MEDICAL

COMMUNICATION:
TECHNIQUES, QUALITIES,
AND BARRIERS

Enhancing Patient Outcomes


Through Clear Communication

Lilian Fernandes Silva


University of Oradea, 2024
Introduction

Definition: Medical communication involves the exchange of health-


related information between medical professionals and patients to
ensure understanding, informed decisions, and adherence to
treatments.

Importance: Affects treatment adherence, patient


satisfaction, and health outcomes.
Components of
Sender (Speaker): The
Communication medical professional
providing information.

Message: The information or


instructions related to health
or treatment.

Receiver (Listener): The


patient or the patient's
family.

Feedback: Ensuring that the


receiver has understood the
message correctly.
Oral Communication
Techniques in Medical
Context

01 02 03 04 05
Active Paraphrasing Using simple, Encouraging Asking open-
listening patient clear patient ended
concerns language participation questions
Clarity: Use simple, non-technical terms.

Empathy: Demonstrating understanding


Qualities of a and care for the patient’s concerns.
Good Medical
Conciseness: Delivering information
Speech efficiently without overwhelming details.

Confidence: Speaking with assurance to


build trust.
The Sender-Receiver Model in Medicine

Sender (Who?): Doctor or Receiver (Who?): Patient Effective Relationship:


healthcare provider who or family member who Trust, clarity, mutual
communicates diagnosis or needs to understand and respect.
treatment plan. follow the instructions.
Trustworthy:
Knowledgeable:
Gaining patient
Expertise in
trust through
medical subject
empathy and
Sender matter.
professionalism.
Qualities for
Effective
Communication Adaptability:
Adjusting Confidence:
communication Ensuring that
style according to
the patient's the
needs (e.g., age, information is
education, cultural understood.
background).
Receiver
Qualities for
Successful
Communication

•Attentiveness: Actively listening and


asking questions.
•Open-mindedness: Willing to accept
expert advice without prejudice or fear.
•Critical Thinking: Understanding the
importance of evidence-based treatment.
•Feedback Giving: Asking for clarification
when needed.
Forms of Communication in Healthcare

Verbal Communication: Non-verbal


Direct conversations Communication: Body
between doctor and language, facial
patient. expressions, tone of voice.

Written Communication: Visual Communication:


Prescriptions, medical Use of diagrams, charts,
instructions, educational and models to explain
brochures. health concepts.
Common Communication Barriers

Language Differences: Speaking different


languages or dialects.
Medical Jargon: Using overly technical
language that confuses patients.
Cultural Barriers: Differing beliefs about
health, illness, and treatment.
Emotional Barriers: Fear, anxiety, or distrust
affecting how the message is received.
Physical Barriers: Hearing impairment or
language comprehension issues.
Overcoming Communication Barriers

Use interpreters Simplify medical


when language language for
differences arise. laypersons.

Show empathy and Use visual aids for


address patient better
emotions. understanding.
•Technique: Simplified explanations tailored to the
patient's background.
Proposal for Oral
Communication •Sender-Receiver Dynamics: Build trust through
Techniques empathy, mutual respect, and clear, non-judgmental
dialogue.

•Application:
•Sender must adapt language and tone.
•Receiver is encouraged to ask questions and provide
feedback.
•Use teach-back methods to confirm patient
understanding.
Case Example of Communication in
Treatment
•Scenario: A patient with hypertension is prescribed daily
medication.
•Sender’s Role: Explaining the importance of adherence, using
simple terms.
•Receiver’s Role: Asking questions to clarify doubts and
expressing concerns about the treatment.
•Convincing Patients: Emphasize the long-term health benefits of
adherence, compare medical advice with potentially misleading
advice from non-experts. Example: "I understand your family may
suggest herbal remedies, but this medication has been
scientifically tested and proven to lower blood pressure and
prevent complications."

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