1 PB

Download as pdf or txt
Download as pdf or txt
You are on page 1of 8

THE INTERNATIONAL JOURNAL OF BUSINESS REVIEW (THE JOBS REVIEW), 4 (2), 2022, 127-134

Financial Literacy and its Implications for Business


Sustainability of Young Entrepreneurs

Tia Yuliawati1, Netti Siska Nurhayati2, Annisa Ciptagustia3, Asep Miftahuddin4


Program Studi Manajemen, FPEB, Universitas Pendidikan Indonesia, Bandung, Indonesia1,2,3,4

Abstract. One of the focuses of the Sustainable Development Goals is to create decent work and
economic growth (Decent Work and Economic Growth), which is to promote sustainable and
inclusive economic growth, employment and decent work for all. One of the big challenges for the
Indonesian people is the burden of unemployment as a result of the narrowing of job opportunities.
Concrete efforts are needed so that the number of unemployed can be reduced, one of which is
through increasing the number of entrepreneurs in Indonesia. However, the data shows that almost
90% of startups in Indonesia end up in failure due to low financial literacy which has an impact on
poor financial behavior. This study was conducted to examine the effect of financial literacy on
business sustainability with financial behavior as a mediating variable. This study uses a quantitative
approach with descriptive verification method. The analysis technique that will be used is SEM
(Structural Equation Modeling) analysis with the help of SmartPLS 4.0 software. The research
respondents were young entrepreneurs from the Universitas Pendidikan Indonesia (UPI) students
represented by UPI students who are members of the Himpunan Pengusaha Muda Indonesia (HIPMI)
PT UPI with a total of 96 respondents. The results show that the type of mediation that occurs in this
study is "Perfect Mediation" where the relationship between the variables of Financial Literacy and
Business Sustainability is not directly significant, while the relationship between Financial Literacy
and Business Sustainability variables with the mediation of Financial Behavior variables is
significant. The findings of this study are expected to be able to provide recommendations regarding
the development of financial inclusion policies, especially for the younger generation, education to
improve financial literacy and policies in providing stimulus for young entrepreneurs to be able to
maintain their business sustainability with a financial approach.
Keywords: Business Sustainability, Financial Behavior, Financial Literacy, Young Entrepreneurs

Article History. Received July, 2022. Revised October, 2022. Accepted December, 2022
Corresponding Author: Tia Yuliawati. Program Studi Manajemen. Fakultas Pendidikan Ekonomi
dan Bisnis Universitas Pendidikan Indonesias. Email: [email protected]

INTRODUCTION
Sustainable Development Goals (SDGs) is the main issue currently being promoted
by the government. Sustainable Development Goals is an effort to improve welfare and
prosperity for all aspects of community, nation and state life in the long term (Yuliawati et
al, 2017). One of the focuses of the Sustainable Development Goals is to create decent work
and economic growth, which is to promote sustainable and inclusive economic growth,
employment and decent work for all.
Basically, one of the big challenges for the Indonesian people is the burden of
unemployment including educated unemployment as a result of the narrowing of available
job opportunities. Concrete efforts are needed so that the number of unemployed can be
reduced, one of which is through increasing the number of entrepreneurs in Indonesia. The
entrepreneurial sector is still considered to be one of the driving forces of the people's
economy, in addition to contributing to reducing unemployment, the entrepreneurial sector
also has an important role in the development of local economic activities and community
empowerment.

127 | The International Journal of Business Review (The Jobs Review) Vol.4 | No.2 | 2022
TIA YULIAWATI, NETTI SISKA NURHAYATI, ANNISA CIPTAGUSTIA, ASEP MIFTAHUDDIN/ Financial
Literacy and Its Implications for Business Sustainability of Young Entrepreneurs.

However, based on data in 2019, the ranking of entrepreneurs in Indonesia ranks 94th
out of 137 countries with a number reaching 3.5% of the total population ratio. The ranking
of entrepreneurs in Indonesia is still relatively low compared to other countries. Even
Indonesia is still far behind compared to neighboring countries, such as Malaysia, Thailand,
and Singapore, which have reached above 4% (Humas Ditjen Dikti, 2021).
Various policies have been carried out by the government to encourage an increase
in the number of young entrepreneurs in Indonesia. One of them is a synergy program
between the government and universities to produce young entrepreneurs who are starting
to enter the business world through start-up businesses. But the problem is that there are so
many start-ups from young entrepreneurs that are not sustainable. Data shows that almost
90% of the startup businesses of young Indonesian entrepreneurs end in failure (Medina,
2021).
Newly started businesses usually experience several financial problems such as cash
deficit syndrome, which is a condition when a new company experiences financial
difficulties which is indicated by a frequent shortage of cash to fund operational and
investment activities, running out of funds, accumulating debt, and ending in bankruptcy.
This happens as a result of bad financial behavior. The financial behavior is a product of the
financial attitude you have, the more positive the financial attitude you have, the better the
financial behavior shown will be. The factors that form the financial attitude itself is financial
literacy (Krishna, et al., 2010).
Financial literacy is very helpful in making choices and taking effective steps to
improve financial well-being (Lusardi & Mitchell, 2011). Previous research stated that
literate individuals will be able to do things well such as: budgeting, saving, controlling
spending (Perry & Morris, 2005); manage debt (Lusardi & Tufano, 2015); participate in the
capital market (Van Rooij et.al., 2011; Lusardi & Mitchell, 2011; Jappelli & Padula, 2013;
Yoong, 2011); planning for retirement (Lusardi & Mitchell, 2007; Lusardi & Mitchell,
2008); and the most important thing is to successfully accumulate wealth (Stango & Zinman,
2009). It can be said that with an individual's understanding of good financial knowledge,
the better his financial behavior will be. Financial behavior is associated with financial
management behavior, namely a person's ability to plan, check, manage, control and save
the money they have (Sabri et al., 2015).
The results of the research of Ye, J. & Kulathunga, K.M.M.C.B. (2019) found that
financial literacy affects the sustainability of MSMEs in Sri Lanka. This is in line with
research conducted by Ningtyas & Andarsari (2021) and Puspitaningtyas (2017) which states
that there is a unidirectional relationship between financial literacy, financial behavior and
business sustainability.
Business decisions taken by business actors today will have an important impact on
the financial security of their business in the future. In addition, to continue to run their
business in the future, they need to develop effective financial planning where it requires an
understanding of financial knowledge (Lusardi & Mitchell, 2008; Puspitaningtyas, 2017).
Business financial management that is not based on standards will tend to run ineffectively.
Without this, business decision making will be ineffective so that it will have an impact on
the continuity of a business (business sustainability). (Puspitaningtyas, 2017).
This study aims to analyze the relationship between financial literacy and financial
behavior of young entrepreneurs as a mediating variable on the sustainability of their
business. The study was conducted on young entrepreneurs among students at the
Universitas Pendidikan Indonesia.

METHOD
128 | The International Journal of Business Review (The Jobs Review) Vol.4 | No.2 | 2022
THE INTERNATIONAL JOURNAL OF BUSINESS REVIEW (THE JOBS REVIEW), 4 (2), 2022, 127-134

This research uses descriptive verification method. Descriptive research in this study
was conducted to describe the description of financial literacy, financial behavior and
business sustainability of young entrepreneurs in the Universitas Pendidikan Indonesia.
Meanwhile, verification research was conducted to examine the effect of financial literacy
on business sustainability with financial behavior as a mediating variable (intervening).
The subjects of this study were young entrepreneurs from among students at the
Universitas Pendidikan Indonesia. Therefore, the population in this study were students of
the Universitas Pendidikan Indonesia. The sampling method in this study used non-
probability sampling with purposive sampling technique. The sample in this study must have
the following criteria: active students of the Universitas Pendidikan Indonesia who are
entrepreneurs and are members of the Himpunan Pengusaha Muda Indonesia (HIPMI) PT
UPI, so the number of samples that can be collected in this study is 96 respondents.
The data used in this study is primary data. Primary data was collected using a
questionnaire in the form of a checklist containing closed statements which were distributed
via google form to respondents. The questionnaire contains statements covering data on
financial literacy, financial behavior and business sustainability. The collected data is then
given a score of 1 to 5 based on the Likert Scale/Rating Scale to indicate the level of
implementation.
This study uses data analysis that is adapted to the research pattern and the variables
studied. The model used in this study is a causality model and to test the hypotheses proposed
in this study, the analytical technique used is SEM Analysis (Structural Equation Modeling)
which is operated with the help of SmartPLS 4.0 software. SEM is a multivariate statistical
technique which is a combination of factor analysis and regression analysis (correlation),
which aims to examine the relationships between variables that exist in a model, both
between indicators and their constructs, or relationships between constructs (Santoso, 2007).
Quantitative method is a method that uses a sampling system from a population and uses a
structured questionnaire as a data collection tool. This approach is used to determine the
effect of financial literacy on business sustainability with financial behavior as a mediating
variable (intervening).
Applicatively, the effect of X on Y through the mediator M is represented statistically
as the product of its constituent causal effects (the effect of X on M and the effect of M on
Y). The following analysis model is presented as in the framework above:

Figure 1. Research Model

The t-test is an analytical tool to test the significance of the influence between the X
and Y variables, the X and M effects and the M and Y variables. Does the X variable really
129 | The International Journal of Business Review (The Jobs Review) Vol.4 | No.2 | 2022
TIA YULIAWATI, NETTI SISKA NURHAYATI, ANNISA CIPTAGUSTIA, ASEP MIFTAHUDDIN/ Financial
Literacy and Its Implications for Business Sustainability of Young Entrepreneurs.

affect the M variable and whether the M variable has a significant effect on Y, as well as
whether X has a direct influence on the Y variable without having to go through the M
variable.

RESULTS AND DISCUSSION


Results
The following are the results of T-Statistics which are used to see whether the
hypothesis is accepted or rejected.

Table 1. T-Statistics Results


esult

Hypothesis #1 Financial Literacy (X) has a positive and significant effect on Business
Sustainability (Y)
Table 1 above shows that the relationship between variable X (Financial Literacy)
and variable Y (Business Sustainability) is not significant with a T-statistic of 0.482 (< 1.96)
and P value of 0.630 (> 0.05). The original sample estimate value is negative, which is 0.043
which indicates that the direction of the relationship between X and Y is negative. Thus the
H1 hypothesis in this study which states that 'Financial Literacy' has a positive and
significant effect on "Business Sustainability" is rejected. This can be caused because
variable X (Financial Literacy) has an indirect effect on variable Y (Business Sustainability)
as described in the following table.

Table 2. Indirect Effects

Hypothesis #2 Financial Literacy (X) has a positive and significant effect on Financial
Behavior (M)
Table 1 above shows that the relationship between variable X (Financial Literacy)
and variable M (Financial Behavior) is significant with a T-statistic of 8.318 (> 1.96). The
original sample estimate value is positive, which is 0.574 which indicates that the direction
of the relationship between X and Y is positive. Thus the hypothesis H2 in this study which
states that the variable "Financial Literacy" has a positive and significant effect on the
variable "Financial Behavior" is accepted.

Hypothesis #3 Financial Behavior (M) has a positive and significant effect on Business
Sustainability (Y)
Table 1 above shows that the relationship between variable M (Financial Behavior)
and variable Y (Business Sustainability) is significant with a T-statistic of 7,428 (> 1.96).
The original sample estimate value is positive, which is 0.664 which indicates that the
direction of the relationship between X and Y is positive. Thus the hypothesis H3 in this
130 | The International Journal of Business Review (The Jobs Review) Vol.4 | No.2 | 2022
THE INTERNATIONAL JOURNAL OF BUSINESS REVIEW (THE JOBS REVIEW), 4 (2), 2022, 127-134

study is accepted where "Financial Behavior (M)" becomes the intervening variable
(mediation) between the variable "Financial Literacy (X) and the variable "Business
Sustainability (Y)". The type of mediation that occurs is "Perfect Mediation" where the X-
Y variable relationship is not significant, but the X-M-Y variable relationship is significant.
Then, to see the magnitude of the effect of each variable X on Y, it can be seen in the
following results.

Table 3. Path Coefficient of Research Model

From the results above, it can be concluded that the variable M has a fairly strong
influence on Y. Likewise, the variable X on M. However, the variable X has a weak influence
on the variable Y.
After the estimated model meets the OuterModel criteria, the next step is to test the
structural model (Inner model). The coefficient of determination (R Square) is a way to
assess how much an endogenous construct can be explained by an exogenous construct. The
value of the coefficient of determination (R Square) is expected to be between 0 and 1. Here
is the R-Square value in the construct:

Table 4. R Square Value of Research Model

Table 4. above gives an R-square value of 0.410 for the Y construct (Business
Sustainability) which means that the X variable (Financial Literacy) is able to explain the Y
(Business Sustainability) variance of 41%. Then, the value is 0.33 for the M construct
(Financial Behavior) which means that the X variable (Financial Literacy) is able to explain
the M variance (Financial Behavior) of 33%. Both values show moderate results (Chin, 1998
in Ghozali and Latan, 2015).

Discussion
Hypothesis 1 shows the result that Financial Literacy has no significant effect on
Business Sustainability. This is inversely proportional to the results of the research of Ye, J.
& Kulathunga, K.M.M.C.B. (2019) which found that financial literacy affects the
sustainability of MSMEs in Sri Lanka. The absence of a significant influence between
Financial Literacy and Business Sustainability is most likely due to the X variable (Financial
Literacy) having an indirect effect on the Y variable (Business Sustainability).
Hypothesis 2 shows the result that Financial Literacy has a positive and significant
effect on Financial Behavior. The results of the research by Stolper & Walter (2017) show
that financial literacy has a close relationship with individual financial behavior. Low
financial literacy will have an impact on decision making in everyday life. Making wrong
decisions will end up in poor and ineffective financial management so that it can lead to the
behavior of people who are vulnerable to financial crises and have the potential to experience
131 | The International Journal of Business Review (The Jobs Review) Vol.4 | No.2 | 2022
TIA YULIAWATI, NETTI SISKA NURHAYATI, ANNISA CIPTAGUSTIA, ASEP MIFTAHUDDIN/ Financial
Literacy and Its Implications for Business Sustainability of Young Entrepreneurs.

losses in the financial sector (Ningtyas, 2019). On the other hand, individuals with high
financial literacy enable them to better cope with financial crises in a more appropriate way.
Financial literacy is very helpful in making choices and taking effective steps to
improve financial well-being (Lusardi & Mitchell, 2011). Previous research stated that
literate individuals will be able to do things well such as: budgeting, saving, controlling
spending (Perry & Morris, 2005); manage debt (Lusardi & Tufano, 2015); participate in the
capital market (Van Rooij et.al., 2011; Lusardi & Mitchell, 2011; Jappelli & Padula, 2013;
Yoong, 2011); planning for retirement (Lusardi & Mitchell, 2007; Lusardi & Mitchell,
2008); and the most important thing is to successfully accumulate wealth (Stango & Zinman,
2009).
It can be said that with an individual's understanding of good financial knowledge,
the better his financial behavior will be. Financial behavior is associated with financial
management behavior, namely a person's ability to plan, check, manage, control and save
the money they have (Sabri et al., 2015).
Hypothesis 3 shows the results that Financial Behavior has a positive and significant
effect on Business Sustainability. This is in line with research conducted by Ningtyas &
Andarsari (2021) and Puspitaningtyas (2017) which states that there is a unidirectional
relationship between financial literacy, financial behavior and business sustainability.
Financial Behavior (M) becomes the intervening variable (mediation) between the Financial
Literacy variable (X) and the Business Sustainability variable (Y). The type of mediation
that occurs is "Perfect Mediation" where the X-Y variable relationship is not significant, but
the X-M-Y variable relationship is significant.
Business decisions taken by business actors today will have an important impact on
the financial security of their business in the future. In addition, to continue to run their
business in the future, they need to develop effective financial planning where it requires an
understanding of financial knowledge (Lusardi & Mitchell, 2008; Puspitaningtyas, 2017).
Business financial management that is not based on standards will tend to run ineffectively.
Without this, business decision making becomes ineffective so that it will have an impact on
the continuity of a business (business sustainability) (Puspitaningtyas, 2017).
The research presented by Aribawa (2016) shows that it is important for MSMEs to
have good financial literacy so that they can also implement wise financial behavior. Lack
of financial knowledge will have an impact on the inability to manage assets, allocate funds
and choose funding sources. This can result in people who are vulnerable to financial crises
for individuals and will threaten business continuity for business actors (Aribawa, 2016).
There are many studies that show that financial literacy is positively related to
company performance (Ye, J. & Kulathunga, K.M.M.C.B., 2019). Financially literate
companies have better insight into the strategic financial aspects of the company. Wise
(2013) shows that financial literacy is important for the survival of MSMEs in both
developed and developing countries. Low financial literacy causes poor people to practice
financial management and causes errors in the company's financial management (Lusardi &
Mitchell, 2014).
Huston (2010) shows that financial literacy is needed to cope with rapid economic
changes. Financial literacy has become one of the most important driving forces in
organizational decision making (Allgood & Walstad, 2016) and long-term strategic financial
planning (Lusardi & Mitchell, 2014). Financially literate companies are more likely to
implement good financial management practices that will drive their development and
sustainability. So, financial literacy is considered to have a positive effect on business
sustainability.

132 | The International Journal of Business Review (The Jobs Review) Vol.4 | No.2 | 2022
THE INTERNATIONAL JOURNAL OF BUSINESS REVIEW (THE JOBS REVIEW), 4 (2), 2022, 127-134

CONCLUSION
Conclusions from the results of this study include:
1. Young entrepreneurs from Indonesian Education University students tend to have
good levels of financial literacy, financial behavior and business sustainability.
2. Financial Literacy has no significant effect on Business Sustainability. The absence of
a significant influence between Financial Literacy and Business Sustainability is most
likely due to the variable X (Financial Literacy) having an indirect effect on variable
Y (Business Sustainability).
3. Financial Literacy has a positive and significant effect on Financial Behavior.
Financial literacy will have an impact on decision making in everyday life. Making
wrong decisions will end up in poor and ineffective financial management, which can
lead to people's behavior that is vulnerable to financial crises and has the potential to
suffer losses in the financial sector. On the other hand, individuals with high financial
literacy enable them to better cope with financial crises in a more appropriate way.
4. Financial Behavior has a positive and significant effect on Business Sustainability.
This shows that there is a unidirectional relationship between financial literacy,
financial behavior and business sustainability. Financial Behavior (M) becomes the
intervening variable (mediation) between the Financial Literacy variable (X) and the
Business Sustainability variable (Y). The type of mediation that occurs is "Perfect
Mediation" where the X-Y variable relationship is not significant, but the X-M-Y
variable relationship is significant.

REFERENCES
Allgood, S. and Walstad, W.B., 2016. The effects of perceived and actual financial literacy on
financial behaviors. Economic inquiry, 54(1), pp.675-697.
Aribawa, D., 2016. Pengaruh literasi keuangan terhadap kinerja dan keberlangsungan UMKM di
Jawa Tengah. Jurnal Siasat Bisnis, 20(1), pp.1-13.
Dew, J.P. and Xiao, J.J., 2011. The financial management behavior scale: Development and
validation.
Ghozali, I., & Latan, H. (2015). Partial Least Squares, konsep, teknik dan aplikasi menggunakan
program Smartpls 3.0 un-tuk penelitian empiris. Semarang: Badan Penerbit UNDIP.
Hartomo, D.D. and Cahyadin, M., 2013. Pemeringkatan Faktor Keberlangsungan Usaha Industri
Kreatif di Kota Surakarta. Jurnal Ekonomi & Kebijakan Publik, 4(2), pp.225-236.
Humas Ditjen Dikti. 2021. PKMI 2021 Dibuka, Tumbuhkan Wirausaha Muda Indonesia di
Perguruan Tinggi. Online https://www.kemdikbud.go.id/main/blog/2021/02/pkmi-2021-
dibuka-tumbuhkan-wirausaha-muda-indonesia-di-perguruan-tinggi. Tanggal akses: 28
Januari 2022.
Huston, S.J., 2010. Measuring financial literacy. Journal of consumer affairs, 44(2), pp.296-316.
Jappelli, T. and Padula, M., 2013. Investment in financial literacy and saving decisions. Journal of
Banking & Finance, 37(8), pp.2779-2792.
Krishna, A., Rofaida, R. & Sari, M., 2010. Analisis tingkat literasi keuangan di kalangan mahasiswa
dan faktor-faktor yang mempengaruhinya (Survey pada Mahasiswa Universitas Pendidikan
Indonesia). In Proceedings of The 4th International Conference on Teacher Education (Vol.
4, No. 1, pp. 552-560).
Lusardi, A. and Mitchell, O.S., 2007. Baby boomer retirement security: The roles of planning,
financial literacy, and housing wealth. Journal of monetary Economics, 54(1), pp.205-224.
Lusardi, A. and Mitchell, O.S., 2008. Planning and financial literacy: How do women
fare?. American economic review, 98(2), pp.413-17.

133 | The International Journal of Business Review (The Jobs Review) Vol.4 | No.2 | 2022
TIA YULIAWATI, NETTI SISKA NURHAYATI, ANNISA CIPTAGUSTIA, ASEP MIFTAHUDDIN/ Financial
Literacy and Its Implications for Business Sustainability of Young Entrepreneurs.

Lusardi, A. and Mitchell, O.S., 2011. Financial literacy around the world: an overview. Journal of
pension economics & finance, 10(4), pp.497-508.
Lusardi, A. and Mitchell, O.S., 2011. The outlook for financial literacy (No. w17077). National
Bureau of Economic Research.
Lusardi, A. and Mitchell, O.S., 2014. The economic importance of financial literacy: Theory and
evidence. Journal of economic literature, 52(1), pp.5-44.
Lusardi, A. and Tufano, P., 2015. Debt literacy, financial experiences, and overindebtedness. Journal
of Pension Economics & Finance, 14(4), pp.332-368.
Mediana. 2021. Sebanyak 90 Persen Startup Berakhir dengan Kegagalan. Online
https://www.kompas.id/baca/desk/2021/07/17/sebanyak-90-persen-startup-berakhir-
dengan-kegagalan. Tanggal akses: 28 Januari 2022.
Model Behavioral Finance dalam Memediasi Literasi Keuangan dan Business Sustainability
Wirausaha Muda (Studi pada Mahasiswa Universitas Pendidikan Indonesia)
Ningtyas, M.N. and Andarsari, P.R., 2021. Peran Perilaku Keuangan dalam Memediasi Literasi
Keuangan dan Keberlangsungan Usaha. Jurnal Riset dan Aplikasi: Akuntansi dan
Manajemen, 5(1), pp.37-44.
Ningtyas, M.N., 2019. Literasi Keuangan pada Generasi Milenial. Jurnal Ilmiah Bisnis Dan Ekonomi
Asia, 13(1), pp.20-27.
Perry, V.G. and Morris, M.D., 2005. Who is in control? The role of self‐perception, knowledge, and
income in explaining consumer financial behavior. Journal of consumer affairs, 39(2),
pp.299-313.
Puspitaningtyas, Z. 2017. Manfaat Literasi Keuangan Bagi Business Sustainability. Prosiding
Seminar Nasional Kewirausahaan Dan Inovasi Bisnis VII 2017.
Sabri, M.F., Juen, T.T., Othman, M.A. and Rahim, H.A., 2015. Financial literacy, financial
Management practices, and retirement confidence among Women working in government
Agencies: A mediation model. The Journal of Developing Areas, 49(6), pp.405-412.
Setiyowati, S.W., 2021. Strategi Going Concern Pedagang Mlijo Pada Masa Pandemi. Jurnal Riset
Mahasiswa Akuntansi, 9(2).
Stango, V. and Zinman, J., 2009. Exponential growth bias and household finance. The Journal of
Finance, 64(6), pp.2807-2849.
Stolper, O.A. and Walter, A., 2017. Financial literacy, financial advice, and financial
behavior. Journal of business economics, 87(5), pp.581-643.
Van Rooij, M., Lusardi, A. and Alessie, R., 2011. Financial literacy and stock market
participation. Journal of Financial economics, 101(2), pp.449-472.
Warmath, D. and Zimmerman, D., 2019. Financial literacy as more than knowledge: The
development of a formative scale through the lens of Bloom's domains of
knowledge. Journal of Consumer Affairs, 53(4), pp.1602-1629.
Wise, S., 2013. The impact of financial literacy on new venture survival. International Journal of
Business and Management, 8(23), p.30.
Yoong, J., 2011. Financial illiteracy and stock market participation: Evidence from the RAND
American Life Panel. Financial literacy: Implications for retirement security and the
financial marketplace, 76.
Yuliawati, T., Rani, A.M. & Assyofa, A.R., 2017. Efektivitas Implementasi Green Financing Sebagai
Alternatif Pembiayaan Berkelanjutan Bagi UMKM Sektor Industri Pengolahan Alas Kaki
Di Kota Bandung. Jurnal Manajemen dan Bisnis (Performa), 14(2), pp.152-162.

134 | The International Journal of Business Review (The Jobs Review) Vol.4 | No.2 | 2022

You might also like