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Record Client Practical 2

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25 views2 pages

Record Client Practical 2

Wow

Uploaded by

Ayyaanaa Mokonnoon
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Waliso Polytechnic College

Web Development and Database Administration Department


Record Client Support Requirements course Project Work

Project 1: Record client support request


Competency covered:
1. Record Client Support Requirements

Project instruction: - Suppose you are working in Waliso General Hospital as an IT support
service technician; today you have received the following four support request forms (Form 1, Form
2, Form 3, Form 4,) from departments of the hospital. In addition you received a call from W/t
Frehiwot from reception to fix the mouse that is not fast enough to work with and Ato Demena came
to your workshop and requested you to provide him a latest Dell computer.

(Note: according to the Hospital’s policy, an IT support Service technician is expected only
to provide maintenance support and Advice to Requests.)
Form 1. Support Request Form
Request ID: SRF0045
Department: Medical Director Date of Request: xx/x/2010 Time of request: 8:30
AM_______
Name of Client: Dr. Zewdu______________________________________________
Equipment Description: Toshiba Laptop
Problem Description: Windows Media Player in my laptop is not working
For IT Support technician Only
Technician Name: __________
Identified problem Description: _____________________________ Response
_______________________________________________________ Time:______________

Form 2. Support Request Form


Request ID: SRF0045
Department: Finance Date of Request: xx/x/2010 Time of request: 8:30
AM_______
Name of Client: W/ro Mestawot______________________________________________
Equipment Description: Dell Computer
Problem Description: the computer that I am working payroll is restarting now and then
For IT Support technician Only
Technician Name: __________
Identified problem Description: _____________________________ Response
_______________________________________________________ Time:______________

Form 3. Support Request Form

Prepared by:- Meskelo Shuma (IT Instructor)


Request ID: SRF0045
Department: Special/Emergency Date of Request: Time of request: 8:30
Treatment xx/x/2010 AM_______
Name of Client: Dr. Bekele_____________________________________________
Equipment Description: Acer computer
Problem Description: the computer system that I am following up patients that need special care is
not responding
For IT Support technician Only
Technician Name: __________
Identified problem Description: _____________________________ Response
_______________________________________________________ Time:______________

Form 4. Support Request Form


Request ID: SRF0045
Department: HRM Date of Request: Time of request: 8:30
Department_______________ xx/x/2010 AM_______
Name of Client: W/t Rahma____________________________________________
Equipment Description: HP LaserJet Printer___________________
Problem Description: my printer stopped printing from my Dell computer(I want to print attendance
sheet)
For IT Support technician Only
Technician Name:
_______________________
Identified problem Description: _____________________________ Response
_______________________________________________________ Time:______________

Task 1: Record the details of all the requests by preparing a request recording list (you need to
record all the details including their current status)

Task 2: prioritize and escalate the requests considering your working environment and your roles
and responsibilities.

Prepared by:- Meskelo Shuma (IT Instructor)

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