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Guide

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7 views

Guide

Uploaded by

Menna Magdy
Copyright
© © All Rights Reserved
Available Formats
Download as PDF, TXT or read online on Scribd
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Interview Guide

1. Tell me about yourself.


Tip: Provide a brief summary of your background, focusing on
your professional experience, skills relevant to the job, and why
you're interested in working at Teleperformance.
2. Why do you want to work at Teleperformance?
Tip: Research the company beforehand. Mention specific aspects
of Teleperformance that appeal to you, such as its reputation,
career growth opportunities, or its commitment to employee
development.
3. How do you handle stressful situations?
Tip: Share a specific example where you successfully managed
stress. Explain the situation, your approach, and the positive
outcome.
4. Describe a time when you had to deal with a difficult
customer. How did you handle it?
Tip: Use the STAR method (Situation, Task, Action, Result).
Describe the situation, what your task was, the actions you took to
resolve it, and the result of those actions.
5. What are your strengths and weaknesses?
Tip: Mention strengths that are relevant to the job, such as
communication skills, problem-solving abilities, or adaptability.
For weaknesses, choose something minor and explain how you are
working to improve it.
6. How do you ensure high-quality customer service?
Tip: Highlight your attention to detail, ability to listen to
customers, and commitment to resolving issues efficiently.
7. Can you describe a time when you went above and beyond
for a customer?
Tip: Provide a specific example demonstrating your dedication to
customer satisfaction. Explain the situation, what you did, and the
positive impact it had.
8. What do you know about our services and products?
Tip: Show that you have researched the company and understand
what it offers. Mention key products or services and why they
interest you.
9. How do you prioritize tasks when dealing with multiple
issues at once?
Tip: Describe your organizational skills and ability to prioritize
based on urgency and importance. Give an example if possible.
10. Where do you see yourself in five years?
Tip: Express your career aspirations while aligning them with
opportunities at Teleperformance. Mention your desire to grow and
take on more responsibilities within the company.
Tell me about any topic you want for 2m
Tip : you can talk about Fav movie or book
General Tips for the Interview:

Be punctual: Arrive on time or join the call a few minutes early.


After the interview you will be having a speaking test
Make sure you taking your time reading the questions and speak
clearly and Fluntly
Follow up: Send a thank-you msg to the recruiter after the
intrview

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