ICTPMG615 Build manage ICT project

closure

Final Results Record

Student name: Prakash Karmacharya

Assessor name:

Date 19 July 2024

Final assessment results

Result

Satisfact Unsatisfact Did not

Task Type ory ory submit

Assessment Task S U DNS

Knowledge questions
1

Assessment Task
Project Portfolio S U DNS
2

Overall unit C NYC

results

Feedback

◻ My performance in this unit has been discussed and explained to me.

◻ I would like to appeal this assessment decision.

Student signature: prakash Date: 27/07/24

prakash

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◻ I hereby certify that this student has been assessed by me and that the assessment has
been carried out according to the required assessment procedures.

Assessor signature: Date:

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CONTENTS

Introduction 3
Assessment Task 1: Knowledge Questions 4
Assessment Task 1: Checklist 7
Assessment Task 2: Project Portfolio 8
Assessment Task 2: Checklist 17

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Introduction

The assessment tasks for ICTPMG615 Manage ICT project closure are outlined in the
assessment plan below. These tasks have been designed to help you demonstrate the skills
and knowledge that you have learnt during your course.
Please ensure that you read the instructions provided with these tasks carefully. You should
also follow the advice provided in the IT Works Student User Guide. The Student User
Guide provides important information for you relating to completing assessment
successfully.

Assessment for this unit

ICTPMG615 Manage ICT project closure describes the skills and knowledge required to
decommission or close an Information and Communications Technology (ICT) project in
small, medium, and large organisations.
For you to be assessed as competent, you must successfully complete two assessment
tasks:
● Assessment Task 1: Knowledge questions – You must answer all questions correctly.
● Assessment Task 2: Project – You must work through a range of activities and
complete a project portfolio.

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Assessment Task 1: Knowledge Questions

Information for students

Knowledge questions are designed to help you demonstrate the knowledge which you have
acquired during the learning phase of this unit. Ensure that you:
● review the advice to students regarding answering knowledge questions in the IT
Works Student User Guide
● comply with the due date for assessment which your assessor will provide
● adhere with your College’s submission guidelines
● answer all questions completely and correctly
● submit work which is original and, where necessary, properly referenced
● submit a completed cover sheet with your work
● avoid sharing your answers with other students.

Assessment information
Information about how you should complete this assessment can be found in
Appendix A of the IT Works Student User Guide. Refer to the appendix for
information on:
● where this task should be completed
● the maximum time allowed for completing this assessment task
● whether or not this task is open-book.
Note: You must complete and submit an assessment cover sheet with your
work. A template is provided in Appendix C of the Student User Guide.
However, if your College has provided you with an assessment cover sheet,
please ensure that you use that.

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Questions
Provide answers to all of the questions below:

1. Complete the table to outline three project management methodologies relevant

to ICT project. The first row has been completed as an example for you to follow.

Project Management Description of the method.

methodology

Waterfall The project is divided into stages and moves forward

gradually. Each stage has its own tasks and steps. It
receives its name from the downward flow of the process.
The stages are conception, commencement, analysis,
design, construction, testing, implementation, and
maintenance.

Agile Agile emphasises iterative development and flexibility.

Iterations or sprints are small, manageable units that are
used to break down larger projects. Throughout the
project's lifecycle, there is continuous input and
improvement. The methodology focuses on teamwork,
adaptability, and client pleasure.

Scrum Scrum is a subset of Agile that employs fixed-length

iterations known as sprints, which typically run 2-4 weeks.
It entails regular meetings (daily stand-ups, sprint reviews)
and roles (Scrum Master, Product Owner) for managing
and adapting the project in stages. The focus is on
delivering tiny, practical increments of the product.

Kanban Kanban is a visual project management strategy that

emphasises continuous delivery while minimising team
workload. It tracks work in progress using visual boards
and lets teams manage activities as they advance through

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the phases of completion. This strategy aims to improve

workflow and efficiency.

2. Identify three ICT process models and describe how they are used in managing
an ICT project.

ITIL (Information Technology Infrastructure Library) is a framework for managing IT

services using best practices. It focuses on matching IT services to business
requirements and involves processes like incident management, change management,
and service delivery. ITIL ensures efficient and successful IT service management
throughout the project lifecycle.

DevOps is a collection of methods that combines software development (Dev) with

information technology operations (Ops) to increase cooperation and efficiency
through workflow automation and continuous integration/continuous deployment. It
aids project management by guaranteeing faster and more consistent delivery of
software upgrades as well as operational stability.

Agile is an iterative method to project management and software development that

prioritises flexibility, client input, and fast delivery of functional products. It employs
sprints or iterations to manage activities, react to changes, and offer incremental value,
allowing for adaptable planning and continuous improvement throughout the project.

3. Complete the table to discuss common performance metrics referred to when

analysing and reporting on the success (or otherwise) of a project that is ready to
be closed.
An example has been provided in the first row.

Performance Performance metric

measure category Provide two performance metrics for each category and
explain how each example may be used.

Financial measures Actual versus planned budget: Determine whether project

expenditures remained within budget; this may involve a
long-term evaluation to see the ebbs and flows of project

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Performance Performance metric

measure category Provide two performance metrics for each category and
explain how each example may be used.
expenditure, as well as a final evaluation at project
completion.

Quality measures Defect Rate: This measure counts the number of faults or
issues found in the project's deliverables. It aids in
determining the quality of the output and the effectiveness
of quality control processes.
Customer Satisfaction: Determines how satisfied end-users
or clients are with project outcomes. Surveys or feedback
forms can assist determine the success of addressing user
requirements and expectations.

Scope measures Scope Creep: This statistic assesses any changes or

additions to the project scope that exceed the original plan.
It contributes to determining how successfully the project
met its set objectives and controls.
Deliverable Completion Rate: This indicator measures the
percentage of project deliverables completed according to
the project plan. It examines if the project met its intended
scope and objectives.

4. Outline the process you would follow as a Project Manager if you discovered,
when reviewing project documentation, that there were still some activities
outstanding.

Examine the project documents for outstanding activities and track progress against
the project plan.

Assess Impact: Determine the impact of these outstanding activities on the project
timetable, budget, and deliverables.

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Update the project plan to reflect the outstanding activities, changing timelines and
resources as needed.

Communicate: Inform stakeholders and team members of the changes, as well as any
additional deadlines or needs.

Allocate Resources: Add new resources or alter existing ones to solve pending tasks.

Monitor Progress: Set up a monitoring mechanism to track the completion of these

actions and confirm that they are consistent with the updated plan.

5. Complete the table to identify three stakeholders you (as a Project Manager) may
need to debrief with at the end of an ICT project and explain why you should
debrief them.
The first row has been completed as an example for you to follow.

Stakeholder Why they should be debriefed

Project sponsor Their thoughts and experiences inspired the project, and
they have been involved since its inception. They may
also have a financial interest in the initiative. They will
have received reports since the project's
commencement.

Project Team Debriefing project team members is necessary to

examine their performance, discuss issues, and
recognise their efforts. This debriefing facilitates
learning from the project experience and boosting future
performance.

End Users End users are the primary recipients of project

deliverables. Debriefing them allows you to get input on
whether the project fulfilled your needs and
expectations, as well as address any concerns or
improvements for future iterations

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Project Clients Clients that sponsored or requested the project must be

debriefed to examine the final deliverables, discuss any
deviations from the initial scope, and confirm that their
expectations and contractual responsibilities were met.
This aids in maintaining a positive client connection and
addressing any remaining problems.

6. Discuss the concept of decommissioning in relation to an ICT project.

Decommissioning in ICT projects is the process of formally retiring or shutting down

systems, apps, or hardware that are no longer required or have been replaced by new
solutions. It entails properly removing these components from active use, ensuring
data is archived or moved, and disabling associated services to avoid security threats
or operational inefficiencies. Proper decommissioning ensures that resources are
efficiently managed and that old systems do not constitute a risk to the organisation.

7. List three ways in which decommissioning can impact the outcomes of a project.

Resource Reallocation: Decommissioning can free up resources (such as hardware,

software licences, or manpower) that can be repurposed for other projects, potentially
boosting overall organisational efficiency and project performance.

Cost Savings: It can lower the continuing maintenance and support expenses
associated with obsolete systems, increasing the project's financial performance and
offering budgetary relief.

Data Management: Effective decommissioning ensures that data is properly archived

or migrated, which might affect compliance and accessibility. Failure to manage this
appropriately can result in data loss or regulatory concerns.

8. Discuss two circumstances under which an ICT project may need to continue.

Emerging Requirements: An ICT project may need to be extended if new

requirements or changes in business demands develop after the initial scope has been

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specified. This could involve adding new features or integrations that increase the
project's value and better match it with organisational goals.

Technical Challenges: If substantial technical challenges are uncovered that prohibit

the project from reaching its expected functionality or performance, it may be
necessary to address and fix these issues. This guarantees that the final deliverable
satisfies quality and user expectations.

Assessment Task 1: Checklist

Student’s name:

Did the student provide a Completed

sufficient and clear successfully? Comments
answer that addresses the
suggested answer for the Yes No
following?

Question 1

Question 2

Question 3

Question 4

Question 5

Question 6

Question 7

Question 8

Task outcome:
◻ Satisfactory ◻ Not satisfactory

Assessor signature:

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Assessor name:

Date:

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Assessment Task 2: Project Portfolio

Information for students

In this task, you are required to demonstrate your skills and knowledge by working through
several activities and completing and submitting a project portfolio.
You will need access to:
● a suitable place to complete activities that replicates a business environment including
a meeting space and computer and internet access
● your learning resources and other information for reference (including industry
software packages)
● Student Assessment Tasks
● Project Portfolio template
● Simulation Pack (if you need a case study)
● documents that provide information about agreed project success criteria and project
performance outcomes; organisational policies and procedures that specify
requirements for collecting performance metrics, documenting project results and
lodging project documentation; stakeholders and team members who are willing to
participate in debriefing meetings that will be viewed by the assessor (if using their
own business).
Ensure that you:
● review the advice to students regarding responding to written tasks in the IT Works
Student User Guide
● comply with the due date for assessment which your assessor will provide
● adhere with your College’s submission guidelines
● answer all questions completely and correctly
● submit work which is original and, where necessary, properly referenced
● submit a completed cover sheet with your work
● avoid sharing your answers with other students.

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Assessment information

Information about how you should complete this assessment can be found in
Appendix A of the IT Works Student User Guide. Refer to the appendix for
information on:
● where this task should be completed
● how your assessment should be submitted.
Note: You must complete and submit an assessment cover sheet with your
work. A template is provided in Appendix B of the Student User Guide.
However, if your College has provided you with an assessment cover sheet,
please ensure that you use that.

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Activities
Complete the following activities:

1. Carefully read the following:

This project requires you to manage one complex ICT project closure.
A complex project closure involves:
● communication with more than one stakeholder and team member
● the identification of additional issues that need to be addressed
● further action required before the project can be closed or
decommissioned.
You can do this based on the assumption that you are the Project Manager of
a case study business or your own business if applicable.

Vocational education and training is all about gaining and developing

practical skills that are industry relevant and that can help you to succeed in
your chosen career. Basing your project on real relationships with
classmates or work colleagues will mean that you are applying your
knowledge and skills in a relevant, practical, and meaningful way!

If you are using the case study business, all relevant information for you to
complete this assessment can be found in the Simulation Pack.
If you are basing this assessment on your own choice of business, make sure
you have access to all required information (read through the requirements
in the green boxes below for further information). Speak to your assessor to
get approval if you want to base this on your own business.
You will be collecting evidence for this unit in a Project Portfolio. The steps
you need to take are outlined below. Before you begin, complete page 4 of
your Project Portfolio. You must describe the business, ICT project,
documents available, team members, stakeholders, and governing
authorities of the project.

Start working on Section 1 of your Project Portfolio.

If you are using your own business, you need access to documents that provide
information about agreed project success criteria and project performance outcomes
(including complex numerical information).
Examples of such documents include:

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● Strategic and operational plans

● ICT infrastructure documents

● Project documents (such as the Brief, Schedule, Status and Progress reports
etc.)
● Project Budget.
Example of complex numerical information includes:

Financial Actual versus planned budget

measures Actual versus planned return on investment (ROI) projections
Earned value (EV) and EV performance index

Quality Number of defects

measures Stakeholder satisfaction feedback

Scope Actual versus expected number of change requests

measures Amount of rework required

These documents should show that there are unresolved or outstanding issues that
require further action (such as system errors, additional functionality,
decommissioning of old system etc.).
You also need organisational policies and procedures that specify requirements for
collecting performance metrics, documenting project results and lodging project
documentation.
You must meet with stakeholders – make sure they are willing to participate in
debriefing meetings that will be viewed by your assessor (in person, online or
through video recording). The stakeholders should be able to provide further input
about project related issues, such as quality issues, requirements incomplete,
difficulties when dealing with staff, outstanding project documentation etc.

2. Summarise organisational requirements.

Read through your organisation’s policies and procedures that describe the
requirements for:
● collecting project performance metrics
● documenting project results
● lodging project documentation.

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Make notes (for example using comments, highlighting or other review

tools) on the documents as you read them to help you interpret the
information.
Document the requirements.

3. Review the project documentation.

Collect project performance metrics by reading at least two relevant

documents that provide information about project performance outcomes.
Make notes (for example using comments, highlighting or other review
tools) on the documents as you read them to help you interpret the
information.
Analyse the numerical information to determine performance metrics and
review the project performance to identify any issues.

You will use the information you’ve collected to debrief the project team
and relevant stakeholders.
Make sure you follow your organisation’s requirements as you collect the
information (such as maintaining the privacy of customer or staff
information).
If you are basing this assessment on the case study, read through:
● Essential Software Project Team
● Website and Online Store Briefing
● Project Budget Report
● Project Status Report.

4. Debrief with stakeholders.

Arrange for a meeting with the relevant stakeholders (e.g., send a calendar
invite or draft an email).

Meet with at least two project stakeholders to debrief them on the project
performance. At the meeting:
● accurately and clearly communicate your findings from analysing the
information available about the project performance

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● seek and respond to additional feedback on the performance of

individual project team members
● ask stakeholders to provide you with further information related to the
project performance (you will need to determine the impact of such
issues)
● demonstrate effective communication skills, including:
o using language that all stakeholders can understand
o speaking clearly and concisely
o applying active listening techniques
o asking questions to encourage sharing of information and ideas
o responding to questions as required.

Make notes on your analysis before the meeting to guide your discussion.
This meeting may take place with actual people who work for/are associated
with your chosen business and project. Alternatively, your assessor and
other students may play the role of the workshop attendees.
If you are basing this assessment on your own business and you are meeting
with stakeholders who work for/are associated with your chosen business
and project, the meeting can either be viewed in person by your assessor
(e.g., via a video link) or you may like to video record the session for your
assessor to watch later. Your assessor can provide you with more details at
this step. The stakeholders should be prepared to provide you with
information that will impact the closure plans.
If you are basing this assessment on the case study, you will meet your
assessor and/or other students who will play the role of the stakeholders.
Make sure you follow the instructions above and take no longer than 20
minutes. If this session is not viewed in person by your assessor, you will
attach proof of the meeting to Section 1 of your Project Portfolio.

5. Document and lodge project performance results.

First, use an appropriate problem-solving tool (such as root-cause analysis)

to determine the root causes of the issues identified in your own analysis
and at the stakeholder meeting and to recommend required action.

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Summarise and document the project’s performance results according to

your organisation’s policy and procedures. Include the outcomes of your
analysis and the stakeholder meeting in your document.
Determine whether the project should be continued, decommissioned, or
closed and assess the impact of continuing, decommissioning or closing the
project.

Use technical and relevant industry language (e.g., bandwidth, hardware and
software types, performance metrics etc.) in your document.
If you are basing this assessment on the case study, you must develop a
Project Evaluation Report. Use the template provided in the Simulation
Pack.

Lodge the documentation according to organisational requirements.

If you are basing this assessment on the case study, you must email the
report to the stakeholders who attended the meeting and save the report in a
dedicated project folder as per the requirements in the Project Management
Policy and Procedures. Providing a screenshot of the document saved in a
correctly named folder is sufficient evidence.

Make sure you have answered all questions in Section 1.

You are required to attach certain documents as part of your evidence –
review the documents you need to attach as outlined in Section 1 of the
Project Portfolio.
Submit Section 1 to your assessor.

Start working on Section 2 of your Project Portfolio.

You must meet with project team members – make sure they are willing to
participate in debriefing meetings that will be viewed by your assessor (in person,
online or through video recording).

At least one project team member should bring up a subtle problem or deviation
when the project issues are being discussed (e.g., lack of time, commitment to other
projects, disagreement with a required change etc.).

6. Debrief with the project team.

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Arrange for a meeting with the relevant stakeholders (e.g., send a calendar
invite or draft an email).

Meet with your project team to:

● debrief them about the project performance (as per your documented
results from step 5)
● discuss what still needs to be done and why these situations have
occurred (including the subtle deviation or problem identified by a team
member)
● address the subtle deviation or problem
● give your team a chance to respond to the feedback from the
stakeholders (ensure that the team are reacting professionally and do not
take any feedback personally)
● demonstrate effective communication skills, including:
o using language that all stakeholders can understand
o speaking clearly and concisely
o applying active listening techniques
o asking questions to encourage sharing of information and ideas
o responding to questions as required.

Read through the meeting requirements and make notes before the meeting
to guide your discussion.
This meeting may take place with actual people who work for/are associated
with your chosen business and project. Alternatively, your assessor and
other students may play the role of the workshop attendees.
If you are basing this assessment on your own business and you are meeting
with stakeholders who work for/are associated with your chosen business
and project, the meeting can either be viewed in person by your assessor
(e.g., via a video link) or you may like to video record the session for your
assessor to watch later. Your assessor can provide you with more details at
this step.
If you are basing this assessment on the case study, you will meet your
assessor and/or other students who will play the role of the team members.

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Make sure you follow the instructions above and take no longer than 20
minutes. If this session is not viewed in person by your assessor, you will
attach proof of the meeting to Section 1 of your Project Portfolio.

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7. Action outstanding activities.

Following your discussion with the team members, document an action plan
and assign responsibilities to action outstanding activities.

Use the Action Plan template in the Project Portfolio.

Make sure you have answered all questions in Section 2.

You are required to attach certain documents as part of your evidence –
review the documents you need to attach as outlined in Section 2 of the
Project Portfolio.
Submit Section 2 to your assessor.

Start working on Section 3 of your Project Portfolio.

Assume that your action plan has been approved and a suitable period has passed
for the actions to be completed.

8. Follow up on the action plan to confirm completion of outstanding activities.

Draft an email to all team members responsible for actions in the action
plan. Your email should follow up on the completion status of the action
they were required to complete. Confirm that the action has been completed.

The text of the email should be in grammatically correct English, written in

an appropriate (polite, business-like) style.
You may need to send more than one email, depending on your unique
project and the actions that were outstanding.

Assume that all actions have been completed.

Update the action plan (in Section 2 of the Project Portfolio) to show
completed actions.
Confirm that the project is ready to be decommissioned or closed.

9. Decommission or close the project.

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Assume that your project is now ready to be decommissioned or closed.

Draft an email to the relevant stakeholder to handover the project and obtain
final sign-off. In your email, summarise the final outcomes of the project,
confirm its closure or decommissioning and recommend actions required by
the governing authority to facilitate closure.

The text of the email should be in grammatically correct English, written in

an appropriate (polite, business-like) style.

Create a survey to provide to the project team and other relevant

stakeholders to seek feedback about the project management throughout the
project lifecycle.

Draft an email to the project team to thank them for their efforts and
summarise the project outcomes. Also request that they complete the survey
you created.

The text of the email should be in grammatically correct English, written in

an appropriate (polite, business-like) style.

10. Submit your completed Project Portfolio.

Make sure you have completed all sections of your Project Portfolio,
answered all questions, provided enough detail as indicated and proofread
for spelling and grammar as necessary.
Submit to your assessor for marking.

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Assessment Task 2: Checklist

Student’s name:

Completed
successfully? Comments

Did the student: Yes No

Make notes, review and document

the organisation’s policies and
procedures that describe the
requirements for:
● collecting project performance
metrics
● documenting project results
● lodging project documentation?

Review project documentation by:

● reading at least two relevant
documents
● making notes on the documents
to interpret the information
● analysing the numerical
information to determine
performance metrics
● reviewing the project
performance to identify any
issues?

Debrief with stakeholders to:

● arrange a meeting
● accurately and clearly
communicate their findings from
analysing the information
available about the project
performance

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● seek and respond to additional

feedback on the performance of
individual project team members

● ask stakeholders to provide them

with further information related
to the project performance
● demonstrate effective
communication skills, including:

o using language that all

stakeholders can understand
o speaking clearly and
concisely
o applying active listening
techniques
o asking questions to
encourage sharing of
information and ideas
o responding to questions as
required?

Document and lodge project

performance results, including:
● using an appropriate
problem-solving tool (such as
root-cause analysis) to determine
the root causes of the issues and
to recommend required action
● summarising and document the
project’s performance results
according to the organisation’s
policy and procedures
● determining whether the project
should be continued,
decommissioned, or closed

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● assessing the impact of

continuing, decommissioning or
closing the project
● recommending action required
by the governing authority to
facilitate closure
● lodging the documentation
according to organisational
requirements?

Debrief with the project team,

including:
● arranging a meeting
● debriefing team about the project
performance
● discussing what still needs to be
done and why these situations
have occurred (including the
subtle deviation or problem
identified by a team member)
● addressing the subtle deviation
or problem
● providing a chance to respond to
the feedback from the
stakeholders
● demonstrating effective
communication skills, including:
o using language that all
stakeholders can understand
o speaking clearly and
concisely
o applying active listening
techniques

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o asking questions to
encourage sharing of
information and ideas
o responding to questions as
required?

Document an action plan and assign

responsibilities to action outstanding
activities?

Follow up on the action plan to

confirm completion of outstanding
activities, update the action plan to
show completed actions and confirm
that the project is ready to be
decommissioned or closed?

Decommission or close the project

by:
● drafting an email to the relevant
stakeholder to handover the
project and obtain final sign-off
● creating a survey to provide to
the project team and other
relevant stakeholders to seek
feedback about the project
management throughout the
project lifecycle
● drafting an email to the project
team to thank them for their
efforts and summarise the
project outcomes?

Task outcome:
◻ Satisfactory ◻ Not satisfactory

Assessor signature:

Assessor name:

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Date:

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Case study

Essential Software provides a range of IT services to clients. It won a contract with

NatureCare Products to establish a website and an online store.
NatureCare Products is based in Brisbane, Australia. The company manufactures and
retails eco-friendly, high-quality beauty skin care products. The business was established in
2011 to cater for a perceived demand for skin products that contain eco-friendly and
natural ingredients. The company also has an emphasis on eco-friendly packaging.
The organisational chart is shown below:

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NatureCare Products’ overall business objectives for the next three years are to increase
sales and create brand awareness. Their strategic plan refers to the development of an
online store to maintain competitiveness.
You have been the Project Manager of the NatureCare Products’ website and online store
project. Your team are nearing the end of the schedule and it’s time to see whether you can
start wrapping things up. Throughout the project lifecycle, you have dealt with the
Operations Manager (who is responsible for the final sign-off of the project), Customer

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Service Manager (who has detailed knowledge of the business systems and client needs),
Sales and Marketing Manager (oversees sales in store and online) and the Financial
Controller (responsible for financial decisions). Customer service officers have helped to
test the website and online store during its development. The CEO must first approve the
outcomes before the Operations Manager is allowed to sign-off.
The stakeholders have agreed that the project’s success will be evaluated against:

​ project completed on time

​ all stakeholders are happy with the outcome

​ training included for required staff.

Information relevant Section 1 of the Portfolio

The Operations Manager, Customer Service Manager and Sales and Marketing Manager
met with you to debrief before project closure. They requested that you document the
project outcomes in a Project Evaluation Report (as per the Project Management Policies
and Procedures).

Information relevant to Section 2 of the Project Portfolio

You met with Ian, Sandy, and Dale from your development team to debrief them on the
project outcomes.
You created an Action Plan and then followed up to make sure that all actions were
complete before penalties were imposed after 10 business days.

Information relevant to Section 3 of the Project Portfolio

Assume that your action plan has been approved and a suitable period has passed for the
actions to be completed.

In response to your emails to team members to confirm completion of actions, you

received the following response:

Issue Action status

Decommissioning of old Complete, no problems encountered.

website

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Issue Action status

Training of new staff Complete, Sandy has been practising facilitation techniques
in response to feedback.

Ready reference review Changes provided by Sam were relatively minor and
required some new screenshots (existing screenshots had
not considered recent design changes) as well as addition
of some steps that had skipped key stages.

Account access Complete

Recurring order Complete

functionality

Assume that all actions have been completed as scheduled.

The project was completed on time without penalty.

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Website and Online Store Briefing

Overview
We’re a reasonably small company now but have big plans. We hope that a strong online
presence will assist this.
Quality is our highest priority and so in everything we do, quality assurance needs to be
built in. This project must run to budget and to timelines and satisfy functionality
requirements.

Problem
Our existing website was put in place at least six years ago and was developed using a
basic template. This template has not been easy to customise and meant that we could
update our site so it could do what we wanted it to. There was no option for a shopping
cart.
We are not an IT/technically minded business, and although we tried a number of times
over the years to make it look more interesting and appealing, we failed. We ended up with
a site that had many pages with limited information, links that broke when different people
tried to ‘fix’ things and a site that ended up looking unprofessional, amateurish and that
was difficult to navigate. There is no ‘brand presence’ on the site so there is a disconnect
with our marketing content, such as our social media (Facebook and Instagram).
About a year ago we engaged the services of a web designer who was recommended by an
ex-staff member. This person had their own ideas on what to do, how the site should look
and function, and did not consider our feedback and how we wanted it to work within our
existing systems. The project was terminated with the website half built. We did not like
what we ended up with and it has been in limbo since because we have put it into the ‘too
hard basket’.
As time progressed, our customers have become frustrated with our website because they
assumed there was an online store attached. We added a banner saying to call customer
service and place an order. When customers found out this was not just a temporary option
due website issues, some were annoyed or said they would purchase from someone else
who had online options.
We tried to add new products to our original website to try and maintain interest, but our
staff are busy and due to lack of skill there were often mistakes. We all became fed up and
decided our social media would be the best approach to contact our customers. We still had
the telephone sales. This was the core issue – no one wants to keep calling up and ordering
things.

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We believe there the company has lost a lot of sales to our competitors, and our repeat
customers are those who were consider our ‘die hards’, those who love our product and
will either go into one of the stores or call us to purchase.
Most of our competitors sell online and it is time to keep up with the market competition.
An online store is essential to our continued success.

What will a website achieve?

It will give us greater exposure in the market, and that will hopefully lead to an increase in
sales! We’ve already done this by advertising in several magazines, but this is expensive.

Website activities
● Browse product range
● Search for products
● Purchase products
● Follow our social media pages
● Blogs and articles about our products
● Subscribe to our mailing list.

Other issues
The website will need to integrate with our finance system so that invoices are
automatically generated. We currently use Xero. We would like several our staff to be able
to access the website and update the products page. We will require permissions so that
website content (not store content) can only be modified by certain staff.
The Job Profiles document provides details about who will be accessing the website. An
organisation chart has also been provided.
Our staff will need training once the website is ready. Not many are technically minded or
systems savvy.
We have a detached warehouse on our site. Our inventory systems are not live. Our
warehouse staff come to the office and gather the phone orders. Our customer service team
do not know how much stock is in the warehouse and our warehouse staff don’t know how
much has been ordered until they come and pick up the orders. There have been order
problems because we have had to call customers and tell them we have run out of stock, or
we need to call one of our stores and get them to send out the order for us.
We admit our processes are considered archaic but worked for us when we were starting
out. Unfortunately, we have not grown our IT systems along with our company.

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Essential Software Project Team

This document is confidential and must not be distributed among staff other than the
Leadership Team and IT Project Managers.

Name Area of specialty Strengths Considerations

Ian Yopps Testing Great eye for detail; Struggles with

has been part of the communication,
Essential Software especially with clients;
team for 10+ years; is not very patience at
is fast and effective times as he expects
at his job. everyone to work at his
speed; does not like to
make changes that will
cause other issues, put
the project behind or
make the end result less
user friendly; can be
argumentative;
sometimes take action
on his own to address
things without
communicating with the
team or seeking advice/
support.

Drake Stahl Development Excellent Coveted by many

communicator; is project managers; can
able to transfer be transitioned to other
knowledge of site projects once they are
development to underway and the key
clients in ways they development work has
can understand; been completed; is
excellent at currently mentoring
facilitating training Sandy as she shows
sessions and has potential and also
done so for several similarity to Drake;
years; is excellent at Drake is often
maintaining positive considered an assistant
project manager and

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Name Area of specialty Strengths Considerations

team culture; team there is potential for
look up to him. him to grow into this
type of role.

Dale Design Exceptional design While excellent at

Ehrmantraut skills; has been in the sharing knowledge, is
industry for over 25 not always good at
years; lots of remaining patient. He
knowledge to impart expects people to pick
and share to teams; things up quickly.
team player.

Sandy Paxton Design and Great communicator; Always completes work

development efficient at both on time and to a high
design and standard; being
development; works mentored by Drake.
well as part of a
team; can work with
difficult people and
applies good
strategies when
solving problems;
has good writing
skills and often
writes copy for
clients.

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Project Management Policy and Procedures

1. Purpose
NatureCare products adopts a standard approach to project management to ensure the
consistent use of project management procedures and templates.
This policy and procedure is designed to specify the requirements for managing projects to
ensure that project scope is articulated, stakeholders are involved, risks are managed and
project benefits are maximized.
This policy and procedure applies to all projects.

2. Types of project
Generally, there are three types of project: small project, medium project and large project
which is determined through the project amount.
In each of the above cases the following staff are to be involved.

Small Project (under $10,000)

● Project Manager
● Project team member (generally the Project Officer)
● Senior management team to approve project management scope plan and kept
informed of progress.

Medium Project ($10,000 - $50,000)

● Project Manager
● Project team member (generally the Project Officer)
● Senior Manager to be regularly updated on progress
● Senior management team to approve project management scope plan and kept
informed of progress.

Large Project ($50,000 plus)

● Project Manager (Senior Manager or consultant)
● Project team member (Senior Manager)
● Project Steering Group
Project staff will vary depending on the type of project.

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3. Project Phases
All projects should progress through the following project phases.

Stage one
Stage one of the project management process is triggered when a staff member or team
identifies the need to solve a problem, improve a process or implement a new service. It
defines what the project will attempt to achieve based on appropriate business justification.
At this stage, the staff member or team must complete the project authorisation template to
gain authorisation for the detailed project scope management planning.

Stage two
Stage two of the project management includes defining and documenting the project scope
in the project scope management plan.
Key tasks involved in this phase include:
● Identifying project benefits, outcomes and outputs.
● Making an initial assessment of project size and required staff.
● Completing a project scoping using the Native Bush Spices Australia project scope
template.
The project scope management plan must be completed within 2 weeks of the project
authorisation being given approval.
The project scope management plan must be reviewed by the senior management team
prior to final approval. Where any issues are identified from the project management plan
scoping, it is possible that the project may not proceed.

Stage three
The purpose of this phase is to determine how the project will be executed. This means
developing a project management plan based on the project scope. The Australian Native
Bush Spice project management template should be use. Essentially the preparation of a
detailed model of the work required to achieve the project objectives is required and
confirmation of the budget and project arrangements suggested in the Business Case. Risks
are also defined and documented in a risk management plan A detailed schedule is also
prepared.

Stage four
The purpose of this phase is to implement the project. Regular reports of the progress of
the project should be provided to relevant staff, as well as regular meetings as outlined in
the project management plan.

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Stage five
This is the final phase of the project and is the formal closure of the delivery component of
the project. It has two main outcomes:
● The handover of project outputs to the operational areas responsible for ongoing
support and maintenance (if applicable to the project); and
● The evaluation of the success of the project.
The evaluation of the project’s success is important part of the project. The actual project
outcomes and cost must be compared with the planned outcomes and determine whether
what was achieved by the project was worth the amount invested.
Project recommendations included in project evaluation report should include a
recommendation to close project.

4. Project Quality
Project quality is of the utmost importance. A Project Quality Management Plan is to be
developed for all projects and then included in the Project Management Plan.
The following objectives must be incorporated into all projects and customised according
to the specific project:
● Effective Project Delivery: To facilitate the delivery of the project on time and within
+/- 10% budget to be varied according to project requirements and with successful
achievement of the Project Objectives as defined in the project charter.
● Effective Project Management: To ensure that the project management methodology is
adhered to and all key processes involved in project management are undertaken
effectively for the project.
● Fit for Purpose Deliverables: Project deliverables are efficient, effective and meet the
requirements of all project team and stakeholder members.
● Customer Satisfaction: Major stakeholders are satisfied with the final project outcome.
Relevant project quality standards must be selected from Appendix A.

5. Project Communication
It is expected that the project team meet at least weekly depending on the size of the
project. A brief email summarising the outcomes of the meeting must be sent to senior
management.
Project Progress Reports and Project evaluation reports must also be sent to senior
management regarding project progress.
All project issues arising must be documented and dealt with in an Action plan.

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6. Project record keeping

A project folder is to be established for each project.
The overall folder should be the name of the project e.g., Human Resources Information
System Project and sub-folders should be created including folders for the business case,
project management plan, project reports, minutes and any other relevant folders.
All documents should include the author’s name, date and title of document.

7. Project change requests

All project changes are to be formally requested using a Project Change Request Form.
Project change requests involving amounts over $2,000 must be authorised by the CEO.
All other changes must be authorised by the Project Manager.
All Project Team members are to receive notice of all authorised changes.

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Project Budget Report

Budgeted expenses Actual expenses

Development of NatureCare $50,000 Development of NatureCare $50,000

Products website including Products website including
online store online store

Copywriting website content $2,000 Copywriting website content $5,500

with support from NatureCare with support from
Product team* NatureCare Product team*

Staff training, including $3,500 Staff training, including $5,250

provision of reference provision of reference
materials** materials**

Hosting and support (first $500 Hosting and support (first $500
year) year)

TOTAL $56,000.0 TOTAL $61,250.0

0 0

*Actual copywriting costs reflect NatureCare Products’ future decision to have the project
team assist with writing copy for all main website pages and develop templated text for
product descriptions.
**Actual staff training costs reflect NatureCare Products’ future decision to train extra
staff.

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Project Status Report

The following is a project status report.

Current progress
Staff training: Feedback from Sandy Paxton confirms that all current staff have received
training in the use and functionality of the website and online store. These staff members
have also been provided with a ‘ready reference’ document for future use.
Look and feel: positive feedback has been received throughout the project’s progression as
to the look and feel of the website and online store. The NatureCare Products branding has
been replicated and the client expectations of a light, uncluttered and easy-to-navigate
website and online store have been achieved. Key feedback from both customer service
and customers includes the need for a ‘recurring order’ option, as some people like to keep
stock of their favourite products, so they never run out.
Team feedback: there have been some concerns with one of the team members, who has
had some issues with taking on board feedback from the customer service team. This
person was spoken to and it appears issues have since been rectified.
Budget: the budget has been exceeded over the duration of the project. This was due to
NatureCare Products requesting some extra support. The extra money was approved for
release by the CEO, with confirmation from both the Financial Controller and Operations
Manager.
Schedule: the departure of Drake Stahl to another project led to slippage by approximately
one week. Sandy Paxton was delegated Drake’s training duties and took them on
enthusiastically. There was an unexpected delay of several days while Dale Ehrmantraut
attended to personal business that required time off from the project. It was agreed between
both Essential Software and NatureCare Products that there would be no penalisation for
this delay.

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Project Evaluation Report Template

Project: [Project Name]

Author: [Your name]

Current progress
Provide a brief outline of current progress.

Performance against outputs

Describe the actual performance of the project in relation to current outputs. Were all
planned outputs delivered? Has the quality of outputs met expectations?

Performance against schedule

Include the performance of the project against timeframes, using information gathered
during the task.

Performance against budget

Include the actual performance of the project against the project budget and make
comments regarding any variations.

Recommendations
Recommend to the client whether the project needs to be decommissioned, closed, or
continued. Recommend any appropriate actions that should be to prepare for closure.

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CONTENTS

Section 1: Evaluate project performance 38

Section 2: Action outstanding activities 42
Section 3: Finalise project 44

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Student name: Prakash Karmacharya

Assessor:

Date: 21 July 2024

Business this assessment Nature Care Products

is based on:

ICT Project What is the project?

Description: ● The project entails putting in place an ICT system
What is the project? for Nature Care Products, which could comprise an
integrated software solution for inventory, sales,
What are the agreed customer connections, and supply chain
criteria by which management. The project's goal is to increase
performance will be operational efficiency, improve data accuracy, and
support corporate growth.
evaluated?
What are the agreed criteria by which performance will
be evaluated?

● System Functionality: The ICT system must meet

all of the functional requirements, which include
inventory management, sales processing, and
customer relationship management.
● Budget Adherence: The project must be finished
within the budget.
● Schedule Adherence: The system must be
implemented within the agreed-upon timeframe.
● User Acceptance: The system must be user-friendly
and cater to the needs of end users.
● System Performance: The ICT system must be
reliable, with low downtime and maximum speed.

Project Documentation: What project documentation is available?

What project ● Project Plan: Describes the scope, objectives,

documentation is timing, and resources.
available?
● Requirements The specification describes the
Which policies and functional and non-functional requirements of the
procedures are ICT system.
available?
● Design documents include system architecture, data
models, and user interface designs.

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● Testing Reports: Results from the testing steps that

guarantee the system satisfies the criteria.

● Training Materials: Guides and tools for training

users on the new system.

Which policies and procedures are available?

Project management policies are guidelines for

●
controlling project scope, budget, and deadline.
● Quality Assurance Procedures: Standards for
ensuring that the system satisfies quality
requirements.
● Data Protection Policies: Procedures for securing
data and ensuring adherence to privacy regulations.
● Change Management Procedures are processes for
dealing with changes in project scope or needs.
Project team members: Who are the team members of the project?

Who are the team ● The Project Manager oversees the project,
members of the project? supervises resources, and ensures that deadlines are
reached.
What is their role?
● Business Analyst: Collects and documents business
needs while ensuring alignment with project
objectives.

● ICT System Developer: Designs and develops the

ICT system in accordance with the specifications.

● Quality Assurance Tester: Evaluates the system to

detect and correct flaws.

● Training Specialist: Creates and offers training to

end users on the new system.

What is their role?

● Project Manager: Oversees overall project

execution, manages team efforts, and communicates
with stakeholders.
● Business Analyst: Ensures that the system meets
business requirements and receives user feedback.
● ICT System Developer: Creates and customises a
system based on specifications.
● Quality Assurance Tester: Performs rigors testing
to ensure system functioning and performance.

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Training Specialist: Prepares users for the new

●
system and assures they can use it properly.
Who are the project stakeholders?
Project stakeholders:
Who are the project ● Internal stakeholders include firm executives,
stakeholders? department heads, and system users.

How are they related to ● External stakeholders may include software

the project? vendors, consultants, and even customers if their
feedback is valuable
Identify the governing
authority. How are they related to the project?

● Internal Stakeholders: People who are directly

affected by the new system and play a role in its
implementation and use.

● External Stakeholders: Provide project-specific

support, tools, or services.

Identify the governing authority.

● The governing authority is most commonly the

senior management team or a project steering
committee, which is in charge of monitoring the
project's progress, approving significant decisions,
and ensuring alignment with organisational goals.

Section 1: Evaluate project performance

Organisational What are the organisational requirements for collecting

performance metrics?
requirements
What are the ● Consistency: Performance measurements must be
collected consistently using stated criteria and intervals.
organisational
requirements for ● Accuracy: Data must be correct and reflect the genuine
collecting performance of the project.
performance metrics?
● Timeliness: Metrics should be collected and published
What are the as soon as possible so that timely decisions can be
organisational made.
requirements for

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documenting project ● Compliance: Metrics collecting must adhere to

results? organisational guidelines and regulations.

What are the What are the organisational requirements for documenting
organisational project results?
requirements for
lodging project ● Detail and Clarity: To enable comprehensive
understanding, results must be clearly and thoroughly
documentation? documented.
Attach proof of the
policies and ● Standardisation: Documentation should adhere to
organisational formats and standards to ensure
procedures (including uniformity.
the notes you made
on them) to this ● Accessibility: Results must be saved so that authorised
section of the personnel can easily access them.
portfolio.
● Auditability: Documentation must be sufficiently
detailed to support audits and reviews.

What are the organisational requirements for lodging

project documentation?

● Formal Submission: Documentation must be submitted

formally using designated channels (for example, email
or project management systems).
● Security: Documents should be stored securely to avoid
unauthorised access.
● Records Management: Documents must be archived in
accordance with organisational records management
rules.

Documents Analyse numerical information to determine performance

metrics:
Analyse numerical
information to ● Budget Performance: Compare actual spending
against budget. For example, if the budget was
determine
$100,000 but the actual cost was $95,000, the project
performance metrics was under budget.
Are there any issues
● Output Performance: Determine whether the ICT
that need to be
system meets all functional requirements. If the system
addressed? was designed to handle 1,000 transactions per day but
Attach proof of the only processes 800, it is underperforming.
documents (including
● Schedule Performance: Evaluate the project timeline
the notes you made against the schedule. If the project was supposed to be
on them) to this

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section of the completed in six months but took seven, there was a
portfolio. delay.

Are there any issues that need to be addressed?

● Budget Overruns: If there are disparities between the

budget and actual spending, they should be explored.
● System Performance Issues: Any performance gaps in
the ICT system must be rectified.
● Delays in project completion must be analysed for their
impact.

Stakeholder Who did you meet with?

debriefing ● Stakeholders include project team members,
Insert a screenshot of department leaders, and end users.
how you arranged the
What feedback did you receive regarding the performance
stakeholder meeting of individual team members?
(or attach proof to
this section of the ● Positive feedback: Team members who successfully
portfolio). completed their deliverables.

Who did you meet ● Areas for improvement include team members who
with? battled with deadlines or quality.
What feedback did What additional information did the stakeholders provide?
you receive regarding
the performance of ● User feedback: Comments on system usability and
individual team functionality.
members?
● Performance Data: Additional information about
What additional system performance and difficulties.
information did the
What is the impact of the additional information on the
stakeholders provide?
project closure?
What is the impact of
the additional ● System Improvements: Additional information may
necessitate additional modifications or upgrades before
information on the
closure.
project closure? ● Final modifications: Any critical feedback may require
If not already viewed final modifications to achieve complete satisfaction and
effectiveness.
in person by your
assessor, attach proof
of the meeting to this

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section of your
portfolio.

Analyse issues What issues are outstanding or still need to be addressed?

What issues are ● System Performance Issues: Any persistent problems

outstanding or still with the ICT system's functionality.
need to be addresses?
● Budget Overruns are unresolved budgetary disparities.
What are the root
causes of the issues? What are the root causes of the issues?

Show how you ● Root Cause Analysis: Use approaches such as the 5
determined the root Whys or the Fishbone Diagram to identify underlying
causes (e.g., root issues. For example, if the system is slow, the
underlying problem could be inadequate hardware or
cause analysis).
inefficient programming.
What action should
be taken to address
the issues?
What action should be taken to address the issues?

● System tuning involves implementing fixes or changes

to address system performance issues.
● Budget Review: Improve financial controls and
expenditure procedures to avoid future project overruns.

Document Performance against budget:

performance results ● Result: The project was completed under budget by
Include: $5,000.

● Performance Performance against outputs:

against budget
● Result: The ICT system meets 90% of functional
● Performance requirements.
against outputs
Performance against schedule:
● Performance
against schedule ● Result: The project was delayed by 1 month.
● Should the
Should the project be continued, decommissioned, or
project be
closed?
continued,
decommissioned, ● Recommendation: Close the project and make
or closed? recommendations for addressing performance concerns
and implementing any final changes.

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● What is the
impact of
continuing, What is the impact of continuing, decommissioning, or
closing?
decommissioning
or closing? ● Proceeding: Could entail extra expenses and time.
● What
● Decommissioning: May need more fixes, but
recommendations guarantees that resources are released for future
can be made to initiatives.
the governing
authorities to ● Closing: enables the project's completion and the
facilitate project reallocation of its resources.
closure? What recommendations can be made to the governing
authorities to facilitate project closure?

● Conduct a final audit to make sure that all requirements

have been fulfilled.
● User Training: To guarantee a seamless transition, offer
extra training as necessary.
● Post-Implementation Review: Suggest doing a review
to evaluate the project's success and identify areas for
improvement.

Lodge performance How did you lodge the documented performance?

● Formal Submission: Save the performance report in
results the project folder on the company's document
How did you lodge management system and send it by email to relevant
parties.
the documented
performance (e.g.,
email report to
stakeholders, save the
report in the project’s ● Report Access: Make sure the report is appropriately
preserved for future use and available to all pertinent
folder etc.)?
parties.
Attach your
documented results
(according to your
organisation’s
requirements) to this
section of the
portfolio.
Insert a screen shot
(or attach proof to

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this section of your

portfolio) of how you
lodged the
documentation.

Attach: Documents you read ☐

Organisational policies and procedures ☐

Proof of how you organised the stakeholder ☐

meeting (if relevant)

Stakeholder meeting (if relevant) ☐

Documented results ☐

Proof of how you lodged the documents ☐

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Section 2: Action outstanding activities

Project team Who did you meet with?

debriefing ● Meetings Held: I had meetings with the main
Insert a screenshot of developers, end users, quality assurance team, and
project manager.
how you arranged the
stakeholder meeting
(or attach proof to
this section of the Summarise the team’s response or reason for the issues
portfolio). identified in the performance results/stakeholder meeting:

Who did you meet ● Performance Problems: The group determined that a
with? number of factors contributed to performance problems,
such as inadequate hardware capacity, unforeseen
Summarise the team’s software defects, and a mismatch in the requirements of
response or reason users and system specifications.
for the issues
identified in the ● Budget Overruns: Unexpected technical difficulties
and higher expenses for hardware upgrades were cited
performance
by a few team members as the reasons for the budget
results/stakeholder overruns.
meeting
What still needs to be
done? What still needs to be done?
What subtle problem
● System Improvements: Complete the repairs for the
was encountered and
performance problems and software faults that have
discussed? been found.
How did you address
● Budget Adjustments: To avoid problems in the future,
the problem?
review and deal with budget overruns.
If not already viewed
in person by your ● Documentation: Make sure all project deliverables are
fulfilled and finish any incomplete project
assessor, attach proof
documentation.
of the meeting to this
section of your What subtle problem was encountered and discussed?
portfolio.
● Integration Problems: Unexpected delays and
performance degradation were brought on by a subtle
issue with the integration of new features with current
systems.

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How did you address the problem?

● Solution Put into Practice: We concentrated on

reviewing the integration process, found compatibility
problems, and applied the required changes. In order to
facilitate the seamless integration of upcoming
developments, we have also improved communication
amongst development teams.
Project Action Plan
Project name:
Nature Care Products ICT System Enhancement
Completion date:
July 27, 2024
Actions:

Description of Actions required When Who Completed?

issue

Software Bugs Resolve found July 20, Develop No

and Performance software issues and 2024 ment
Issues enhance system Team
efficiency.

Budget Overruns Examine and modify July 22, Finance No

the budgetary 2024 Team
allotment to account
for overruns.

Integration Fix any integration July 24, Integratio No

Challenges problems and 2024 n Team
extensively test
compatibility.

Documentation Finish the project's July 25, Documen No

and Reporting documentation and 2024 tation
produce the Team

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performance
evaluations.

User Training Give end users more July 25, Training No

and Support instruction on system 2024 Team
modifications.

Post-Implementa Call a review meeting July 26, Project No

tion Review to assess the results 2024 Manager
of the project and the
lessons discovered.

Attach: Proof of how you organised the team meeting (if

☐
relevant)

Team meeting (if relevant) ☐

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Section 3: Finalise project

Assume that your action plan has been approved and a suitable period has passed for the
actions to be completed.

Follow up on action Email 1: Confirmation of Software Bugs Fixes

plan
Insert a screenshot of Subject: Verification of Finishing: Resolving Software Issues
your draft emails to
confirm completion
of outstanding Dear Development Team,
activities (or attach
proof to this section
of the portfolio). I'm writing to confirm that every software problem and
performance issue that was found has been properly fixed. To
guarantee peak performance, the system has undergone
extensive testing.

I appreciate how quickly and well you worked on this.

Best regards,
Prakash
Nature Care Products

Email 2: Budget Adjustments Completion

Subject: Verification of Budget Modifications

Dear Finance Team,

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I'm happy to confirm that the budget changes made to account

for the overruns have been finished. The system has been
updated and the amended budget has been authorized.

Thank you for your attention to this matter.

Best regards,
Prakash
Nature Care Products

Email 3: Integration Challenges Resolution

Subject: Verification of Integration Problems Solved

Dear Integration Team,

I'm writing to verify that every integration difficulty has been

overcome and that every system compatibility issue has been
taken care of. The upgraded functionalities have undergone
satisfactory testing and integration.

Thank you for your hard work and dedication.

Best regards,
Prakash
Nature Care Products

Email 4: Documentation and Reporting

Subject: Verification of Reporting and Documentation

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Dear Documentation Team,

This is to verify that all performance reports and project

paperwork have been completed, approved, and submitted. For
your records, kindly review the documents that are attached.

Thank you for ensuring thorough and accurate documentation.

Best regards,
Prakash
Nature Care Products

Email 5: User Training Completion

Subject: Verification of User Instruction Fulfillment

Dear Training Team,

I'm writing to confirm that, as of July 27, all user training

sessions had been completed. Participants provided excellent
comments and are now familiar with the new system
adjustments.

Thank you for your excellent training support.

Best regards,
Prakash
Nature Care Products

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Email 6: Post-Implementation Review

Subject: Post-Implementation Review Confirmation

Dear Project Team,

It brings me great pleasure to inform you that the

post-implementation review meeting has taken place. We
discussed the project's results and identified some key lessons.

Thank you for your contributions throughout this project.

Best regards,
Prakash
Nature Care Products

Assume that all actions have been completed.

Project handover The project is prepared for decommissioning, yes. Every

Is the project ready to activity included in the action plan—such as fixing software
be decommissioned problems, modifying the spending plan, overcoming integration
or closed? obstacles, completing paperwork, and offering user
training—has been successfully finished. The project has
Insert screen shot of achieved its goals, and the system is operating as planned,
your draft email to according to a post-implementation study.
relevant stakeholders
(or attach as proof to
this section of the
portfolio)

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Survey It is attached to this section.

Attach proof of the
survey to this section
of the portfolio.

Email Email: Project Closure Notification

Insert screen shot of
your draft email to Subject: Notification of Project Closure for Nature Care
relevant project team Products' ICT System Enhancement
members (or attach
as proof to this
section of the Dear Team,
portfolio)

I am glad to announce that the Nature Care Products ICT

System Enhancement project has been officially closed. All
outstanding activities have been finished, and the system is now
fully functioning.

I'd like to express my heartfelt gratitude to each of you for your

efforts and dedication during this endeavor. Your contributions
have been critical in reaching our project objectives.
If you have any final remarks or require additional information,
please do not hesitate to contact us.

Thank you again for your contributions.

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Best regards,
Prakash
Nature Care Products

Attach: Email to confirm completion of actions (if

☐
relevant)

Email to handover the project (if relevant) ☐

Survey ☐

Email to thank project team (if relevant) ☐

Attachment:

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