Bare Machine Recovery for TSM

Installation and Licensing Guide

For Windows

November 2015

Version 7.2.5

Cristie Software Ltd. Cristie Data Products GmbH Cristie Nordic AB

New Mill Nordring 53-55 Knarrarnäsgatan 7
Chestnut Lane 164 40 Kista
Stroud GL5 3EH 63843 Niedernberg Sweden
United Kingdom Germany Tel:+46(0)8 718 43 30
Tel:+44(0)1453 847000 Tel: +49 (0) 60 28/97 95-0 [email protected]
Fax:+44(0)1453 847001 Fax: +49 (0) 60 28/97 95 7-99
[email protected] [email protected]
Copyright © 2008-2015 Cristie Software Ltd.
All rights reserved.

The software contains proprietary information of Cristie Software Ltd.; it is provided under a license agreement
containing restrictions on use and disclosure and is also protected by copyright law. Reverse engineering of the
software is prohibited.

Due to continued product development this information may change without notice. The information and intellectual
property contained herein is confidential between Cristie Software Ltd. and the client and remains the exclusive
property of Cristie Software Ltd. If you find any problems in the documentation, please report them to us in writing.
Cristie Software Ltd. does not warrant that this document is error-free.

No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any
means, electronic, mechanical, photocopying, recording or otherwise without the prior written permission of Cristie
Software Ltd.

IBM Tivoli Storage Manager (TSM), AIX and TIVOLI are trademarks of the IBM Corporation.

IBM Virtual I/O Server (VIOS) is a trademark of the IBM Corporation.

NetWorker and Avamar are trademarks of the EMC Corporation.

Simpana is a trademark of CommVault Inc.

vSphere, vCenter and vCloud are trademarks of VMware Inc.

Hyper-V is a trademark of Microsoft Corporation.

Azure is a trademark of Microsoft Corporation.

Amazon Web Services (AWS) and Amazon Elastic Compute Cloud (EC2) are trademarks of Amazon.com, Inc.

CloneManager® is a registered trademark of Cristie Software Ltd..

Cristie Management Console (CMC), PC-BaX, UBax, Cristie Connect, Cristie Storage Manager (CSM), SDB, ABMR
(Bare Machine Recovery for EMC Avamar), NBMR (Bare Machine Recovery for EMC NetWorker), SBMR (Bare Machine
Recovery for CommVault Simpana), TBMR (Bare Machine Recovery for TSM), CBMR (Cristie Bare Machine Recovery),
Recovery Console (RC) and CRISP (Cristie Recovery ISO Producer) are all trademarks of Cristie Software Ltd.

Cristie Software Ltd

New Mill
Chestnut Lane
Stroud
GL5 3EH
UK

Tel: +44 (0) 1453 847000

Email: [email protected]
Website: http://www.cristie.com
 Contents 3

Contents

1 Overview 4
1.1 Document
...................................................................................................................................
conventions 4

2 TBMR Installation and Removal 5

2.1 Install
...................................................................................................................................
the TBMR components 5
2.1.1 Install CRISP .........................................................................................................................................................
and the TBMR fileset 7
2.1.2 Install TBMR ......................................................................................................................................................... 8
2.1.3 Silent Install ......................................................................................................................................................... 10
2.1.4 Upgrades ......................................................................................................................................................... 12
2.2 Uninstalling
...................................................................................................................................
TBMR components 12
2.2.1 Uninstall all .........................................................................................................................................................
com ponents 12
2.2.2 Uninstalling .........................................................................................................................................................
selected com ponents 13
2.2.3 Silent Uninstall
......................................................................................................................................................... 14
2.3 Modify
...................................................................................................................................
the installed TBMR components 15

3 Product Licensing 18
3.1 Trial
...................................................................................................................................
License 18
3.2 Full
...................................................................................................................................
License 19
3.2.1 Setting up .........................................................................................................................................................
a Cristie Licensing Portal account 20
3.2.2 Online activation
......................................................................................................................................................... 22
3.2.3 Manual activation
......................................................................................................................................................... 24

4 Cristie Technical Support 30

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1 Overview
This document describes the Installation and Licensing of the Bare Machine Recovery for TSM
(TBMR) product.

TBMR installation uses the standard Microsoft Windows Installer MSIEXEC so enabling TBMR to be
installed, re-configured or removed from any supported Windows platform. This version 7.2.5
supports the following platforms:

XP 32/64-bit
2003 32/64-bit
Vista SP2 32/64-bit
Windows 7 SP1 32/64-bit
Windows 8 32/64-bit
Windows 8.1 32/64-bit
2008 SP2 32/64-bit (including Core)
2008 R2 SP1 (including Core)
2012 (including Core)
2012 R2 (including Core)

TBMR installation is available in English only.

Before TBMR can be used it must also be correctly licensed. Cristie provides a 30 day trial license
with the product.

1.1 Document conventions

The following typographical conventions are used throughout this guide:

/etc/passwd represents command-line commands, options, parameters, directory

names and filenames
Next > used to signify clickable buttons on a GUI dialogue
Note: describes something of importance related to the current topic

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 TBMR Installation and Removal 5

2 TBMR Installation and Removal

The Windows setup program allows all components of TBMR to be selectively installed or un-
installed. This group of components is referred to here as the TBMR Suite.

It is possible to install individual components using dedicated setup programs. For example this may
be required at a later date to update individual suite components. However, in normal practice, it is
recommended to use the suite installer as discussed in the following sections.

The Windows installation suite consists of the following components:

TBMR (Bare Machine Recovery for TSM) - Install on the machine to be protected by TBMR.

CRISP (Cristie Recovery ISO Producer) - Install on any suitable host machine. A tool used
to create a bootable WinPE 2 or WinPE 5 based Disaster Recovery environment in
conjunction with the appropriate TBMR fileset below.
CRISP WinPE 2 or WinPE 5 Fileset for Disaster Recovery. Install on the same machine as
CRISP above. Used in conjunction with CRISP to create the Disaster Recovery ISO. Boot this
ISO on Windows clone targets. Unfortunately Cristie Software Ltd. is unable to provide the
Disaster Recovery ISO directly because of Microsoft WindowsPE 2 and WindowsPE 5
Licensing restrictions.

2.1 Install the TBMR components

To install TBMR components run the suite setup program SetupTBMRSuite725.exe from the
command line or click on the setup program from within Windows Explorer. This will then display the
opening dialogue of the installation sequence.

Note: The TBMR installation requires that the User login account running the installation
has Administrator privilege.

Click on Show Installation Guide to display a guide describing installation and product licensing.
Click Show Readme to display product release notes and installation requirements specific to this
release.

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6 Bare Machine Recovery for TSM

Click on the Install TBMR Suite to commence the product installation. The License Agreement will
then be displayed.

If you are happy to accept the terms and conditions in the license agreement, select I accept the
terms in the license agreement and then Next >. You will then be prompted to choose which
major component of the suite to install - TBMR or CRISP and the TBMR Fileset.

Note: You may also print the license if you wish and have a suitable printer available.

These install options are now discussed in more detail.

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 TBMR Installation and Removal 7

2.1.1 Install CRISP and the TBMR fileset

Selecting Install CRISP and the Fileset results in the following dialogue being displayed:

Note: WinPE 2 builds require a 32-bit host OS and the Microsoft Windows Automated
Installation Kit (WAIK) version 1.1.0.0 for Vista/Win2008 to be installed. WinPE 5 builds
require a 64-bit host OS and the Microsoft Windows Assessment and Deployment Kit
(WADK) version 8.1 for Win8.1/Win2012R2 to be pre-installed.

The CRISP installation will examine whether the host OS is 32 or 64-bit. If 32-bit is detected then
CRISP and the WinPE 2 Fileset will be installed. If 64-bit is detected then CRISP and the WinPE 5
Fileset will be installed.

Enter the root folder for the CRISP and fileset installation. Use the Change... button to create or
choose a different installation folder.

Note: Cristie Software Ltd. strongly recommends the default folder location is used.

Finally click Install to begin the installation of the CRISP and the Fileset components.

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Successful completion is confirmed by the following dialogue. Select Finish to exit.

Refer to the CRISP User Guide for more detailed information.

2.1.2 Install TBMR

TBMR requires the IBM Tivoli BA client to be installed prior to running the installation. The
installation operation will be disabled if the IBM Tivoli BA client is not detected on the system. A
warning message will be displayed in this case.

Selecting Install TBMR results in the following dialogue being displayed:

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 TBMR Installation and Removal 9

Enter the root folder for the TBMR installation. Use the Change... button to create or choose a
different installation folder.

Note: Cristie Software Ltd. recommends the default folder locations are used. It is a
requirement that any non-default folder(s) selected must always be on the same
partition as the Windows folder. On foreign language installations of Windows Vista or
later the default installation folder is always "Program Files" (and not say "Programme"
on German OS's). On Windows XP and 2003 the default installation folder will be the
localised folder, for example "Programme" on a German OS.

Note: TBMR can only be installed on the same partition as the Windows OS itself.

Finally click Install to begin the installation of the TBMR components.

Note: The final phase of the TBMR installation is to capture the system configuration of
the host machine. This could take a considerable amount of time on certain systems

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 10 Bare Machine Recovery for TSM

(mainly Microsoft Vista and newer OS's). During this time the SystemState files and file
hard-links are captured and stored. This process requires traversing the Windows file
system and could take perhaps 30 minutes or more. Note that if this process takes
longer than 1 hour it will be cancelled to allow the installation to complete. In this case
the configuration should be run post-install either manually using the Start menu option
or by script when convenient.

Successful completion is confirmed by the following dialogue. Select Finish to exit.

Note: Please take careful note of the post installation instructions.

2.1.3 Silent Install

If you need to install TBMR repeatedly with the same options, you can install it from the command
line without operator interaction.

There are 2 approaches to this. Either run the suite installer silently (the recommended method) or
extract the stand-alone component installers and run those individually and silently.

In both cases ensure you have the correct IBM Tivoli BA client installed prior to running the
installation. Otherwise the silent install will fail silently.

Running the Suite Installer Silently

This is the recommended method because it ensures the components are installed in the correct
sequence with the correct options. The syntax for running the suite setup silently is:

C:\SetupTBMRSuite725.exe /silent /ISFeatureInstall:TBMR /SuiteInstallDir="C:

\Program Files\Cristie" /debuglog"C:\setup.log"

This installs all the TBMR agent components to the folder C:\Program Files\Cristie and creates an
installation log in the specified folder. Obviously you may change the installation folder as required.

Note: All the command-line switches must be specified (except for the /debuglog switch
which is optional) exactly as stated or the silent install will fail. Beware that the switches
(e.g ISFeatureInstall) are case sensitive.

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Running the Component Installers Silently

You should only choose this method of installing TBMR when running the suite installer silently is,
for example, not compatible with any deployment software in use.

There are 2 stand-alone components that must be first extracted and then installed in the correct
sequence. These are the TBMR agent and the Cristie Deployment Service (CDS).

To prepare for this each component's stand-alone setup program SetupTBMR7-x86.exe and
SetupCDS4-x86.exe must be first extracted from the suite installer. Only the relevant bit version for
your operating system will be extracted. Note the following discussion shows a 32-bit example and
the GUIDs shown are only examples. The 64-bit equivalent will have been extracted if running on x64
systems. If you are not confident in doing this please consult Cristie Support who will be able to
supply the files directly.

After copying SetupTBMRSuite725.exe to a suitable location (C:\ in this example) extract all the
setup files from the suite installer by running this command (on the command line or from Start/
Run):

C:\SetupTBMRSuite725.exe /silent /stage_only ISRootStagePath="c:\temp"

where c:\temp is the folder to where you want to extract the setup programs. This will place all the
setups available into separate folders under c:\temp in their own different GUID folder. Look for the
folders containing the setup files SetupTBMR7-x86.exe and SetupCDS4-x86.exe.

Now run each of the silent setups in turn on the command line, for example:

C:\temp\{B726EBBB-99C1-4173-9330-ECEEF7A8B832}\SetupTBMR7-x86.exe /s /v"/qn /l*v

c:\setup.log ALLUSERS=1"

followed by:

C:\temp\{F090EFAF-D508-49FA-948B-C32055A2F6EF}\SetupCDS4-x86.exe /s /v"/qn /l*v c:

\setup.log ALLUSERS=1"

The example above will install and create a log of the installations in c:\setup.log.

Note: It is very important that the stand-alone installations illustrated above are installed
in the sequence shown - i.e. Agent before CDS.

The command will select all of the default values that have been specified for the installation. You
may change some of the default values by adding parameters to the command line. For example,

C:\temp\{B726EBBB-99C1-4173-9330-ECEEF7A8B832}\SetupTBMR7-x86.exe /s /v"/qn
ADDLOCAL=TBMR INSTALLDIR="%systemdrive%\Cristie\TBMR"

The ADDLOCAL and INSTALLDIR properties in the above example are overridden from their default
values. Note that the ADDLOCAL setting in the above example installs the main TBMR program
only. It does not install any optional components.

Please refer to the Microsoft Windows Installer (MSIEXEC) Property Reference for a full listing
of the properties and switches that can be applied to the stand-alone installation.

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 12 Bare Machine Recovery for TSM

2.1.4 Upgrades
If earlier versions of TBMR, CRISP or TBMR WinPE2 or WinPE5 Fileset are detected then a prompt
will be displayed asking the User to allow the upgrade.

If the TBMR WinPE2 or WinPE5 Fileset is upgraded then re-run CRISP to re-create the TBMR
WinPE 2 or WinPE 5 recovery ISO.

2.2 Uninstalling TBMR components

There are two options available for uninstalling TBMR. You can choose to either uninstall all or
selected components.

2.2.1 Uninstall all components

To remove all installed components select TBMR from the Windows Control Panel -> Programs
and Features option.

Then select Uninstall as shown.

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 TBMR Installation and Removal 13

Select Remove and all installed components will be uninstalled.

Successful removal is signified with this dialogue.

Press Finish to exit.

Note: On Windows 2003 use the Add/Remove Program option in the Control Panel to
achieve the same effect.

2.2.2 Uninstalling selected components

To remove a selected component only choose the required item from the list of installed programs in
the Windows Control Panel -> Programs and Features option. In the following example the
TBMR is going to be uninstalled but all other components will be left installed.

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 14 Bare Machine Recovery for TSM

Click Uninstall and a confirmation message will be displayed.

Select Yes to begin the uninstall process.

Note: On Windows 2003 use the Add/Remove Program option in the Control Panel to
achieve the same effect.

2.2.3 Silent Uninstall

If you need to uninstall TBMR repeatedly with the same options, you can uninstall it from the
command line without operator interaction.

As for silent install there are 2 approaches to this. Either run the suite installer silently (the
recommended method) or extract the stand-alone component installers and run those individually
and silently.

Running the Suite Uninstaller Silently

This is the recommended method because it ensures the components are uninstalled in the correct
sequence and with the correct options. The syntax for running the suite setup silently in uninstall
mode is:

C:\SetupTBMRSuite725.exe /silent /ISFeatureRemove:TBMR /debuglog"C:\uninstall.log"

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 TBMR Installation and Removal 15

This uninstalls all the TBMR agent components and creates an uninstall log in the specified folder.
The installation must have been previously performed by the suite.

Note: All the command-line switches must be specified (except for the /debuglog switch
which is optional) exactly as stated or the silent uninstall will fail. Beware that the
switches (e.g ISFeatureRemove) are case sensitive.

Running the Component Uninstallers Silently

To silently uninstall an existing TBMR 7.2.5 installation from the command line (assuming the
component setup files have already been extracted - see section Silent Install), enter the following
command, for example:

To manually uninstall each component separately when the they have not been installed via the suite
run:

C:\temp\{B726EBBB-99C1-4173-9330-ECEEF7A8B832}\SetupTBMR7-x86.exe /s /v"/qn /l*v

C:\uninstall.log REMOVE=ALL"

followed by:

C:\temp\{F090EFAF-D508-49FA-948B-C32055A2F6EF}\SetupCDS4-x86.exe /s /v"/qn /l*v C:

\uninstall.log REMOVE=ALL"

This uninstalls all the TBMR agent components and creates an uninstall log in the specified folder.

Note: It is very important that the stand-alone installations illustrated above are
uninstalled in the sequence shown - i.e. Agent before CDS.

2.3 Modify the installed TBMR components

To modify installed components select TBMR suite installer from the Windows Control Panel ->
Programs and Features option.

Then select Change as shown. This will then display the setup maintenance menu.

Note: The TBMR installation requires that the User login account running the installation
has Administrator privilege.

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16 Bare Machine Recovery for TSM

Select Modify to display the Custom Setup dialogue with the list of components. The ticked items
represent the currently installed components. Unticked items represent items not installed. In this
example the TBMR is already installed.

Tick the new items that you wish to install (CRISP and the TBMR fileset in this example) and select
Install.

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 TBMR Installation and Removal 17

This will begin the installation of the new components.

Note: You may also untick items already installed. In which case the corresponding
components will be uninstalled.

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3 Product Licensing
When first installed, TBMR may be used for a trial period of 30 days. During that period TBMR is
fully functional. If the software is subsequently un-installed and later re-installed on the same
system, the 30 day period continues from the date of the first installation.

If you wish to use the software beyond the trial period, you must register and purchase a license
from Cristie Software Ltd.. Alternatively, and in special circumstances, Cristie Software Ltd. may
extend the license period if you wish to trial the software beyond that period.

If you purchase the product, then contract and license activation codes will be available on the
Cristie Licensing Portal. Together these codes will enable you to fully activate the product.

The following sections discuss this in more detail.

3.1 Trial License

A 30-day trial license commences from the date of installation. The TBMR configuration file
generator (TBMRCfg.exe) will not run after this period expires.
You may use the License Manager to add or inspect license details at any time. Select this from
the Start menu shortcut:

Clicking the shortcut will display the License Manager. This shows the current Cristie product (
TBMR in this case), the installed host System signature, system attributes, the product version, the
trial end date, license type and a list of current activation codes (if any).

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 Product Licensing 19

The TBMR configuration file generator will become active again as soon as a full license has been
purchased from Cristie Software Ltd. and the new contract and activation codes entered via the
License Manager.

3.2 Full License

A Full license entitles the Customer to product support and upgrades for the duration of the license
period.

To upgrade from the trial license to a full license, you need to apply for a full license activation code
either via the Cristie Licensing Portal website or via the product License Manager. In either case you
will need to first register an account on the Cristie Licensing Portal (located at https://portal.cristie.
com/login). A Contract ID will be created and provided to you when you purchase a license.

These are the various codes used in the Cristie licensing process:

Contract ID: A 4-digit number supplied by Cristie Software Ltd. Sales during the license purchase
process.
Agreement Number: Same as Contract ID at the moment.
Contract Code: 35-character contract code obtained from the Cristie Licensing Portal
Activation Code: 35-character support activation code obtained from the Cristie Licensing Portal

In special circumstances a 'bulk license' may be issued by Cristie Software Ltd. for customers that
order a significant number of product licenses. Please contact your Cristie sales representative if
you wish to discuss this service.

Note this discussion assumes that TBMR is already installed on a Customer production machine.

Note: The Add Code... button on the License Manager is a generic option used to enter
both Contract ID's and Activation Codes.

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 20 Bare Machine Recovery for TSM

3.2.1 Setting up a Cristie Licensing Portal account

To setup a new account on the Cristie Licensing Portal follow the following steps. To do this you will
need your 4-digit Contract ID and contract setup password. These will be provided by email from
Cristie Software Ltd. when you purchase a product license.

Note: Your Contract ID may have been supplied to you as your contract Agreement
Number. In that case please use your Agreement number in place of the Contract ID
throughout.

1. On a machine that has Internet access run a suitable browser such as Microsoft Internet Explorer
and navigate to the Cristie Licensing Portal web page at https://portal.cristie.com/login.

Select Register to create a new account. Enter your new account details (note this is an
example):

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 Product Licensing 21

Then click Create. If successful the following is shown.

At this point you may now log in to the Cristie Licensing Portal using the E-mail ID and password
setup in the previous step.

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 22 Bare Machine Recovery for TSM

3.2.2 Online activation

The steps involved in activating the product automatically using the License Manager are
summarised below. This discussion assumes your contract is already setup on the Cristie Licensing
Portal and you have access to both Contract and Activation codes.

1. On the TBMR host machine select License Manager from the Start menu shortcut.

Note the product is shown as running in Trial mode by default immediately after a clean
installation.

2. Select the Online Activation... button. You will then be prompted for your Cristie Licensing Portal
login credentials and your 35-character Contract Code (unless already entered) obtained from the
Cristie Licensing Portal.

The system Signature, hostname and host IP address will be obtained directly from the host
system and added automatically. Add any comments you feel are relevant. This information will
then be recorded in the license activation record on the Cristie Licensing Portal together with date/
time of activation and the User name.

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 Product Licensing 23

3. Click OK and within a few seconds the License contract and activation codes will be
automatically entered.

The License Manager will be refreshed showing your Contract ID, the new activation code, your
contract support end date and activation code attributes.

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Note: Internet access on the host machine is required to run the online activation
process from the License Manager directly.

3.2.3 Manual activation

The steps involved in activating using the Cristie Licensing Portal are as follows. This discussion
assumes your contract is already setup on the Cristie Licensing Portal.

1. Run the License Manager on the installed host machine first and make a note of the system
signature code. This code uniquely identifies the host machine.

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 Product Licensing 25

2. On a machine that has Internet access run a suitable browser such as Microsoft Internet Explorer
and navigate to the Cristie Licensing Portal web page at https://portal.cristie.com/login. Use your
existing Login credentials or create a new account. The following is the Login web page.

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26 Bare Machine Recovery for TSM

Once logged in select the Activate License menu option and enter the following details:

- select the correct Contract ID - this will automatically select the correct product, but please
check . This ID may have been supplied to you as the contract 'Agreement Number' - please use
this instead as the Contract ID.
- select the correct Machine Type - i.e. physical or virtual and server or desk top.
- select the correct Operating System (OS) - Windows in this case
- enter the system Signature as obtained from the License Manager (see above)
- we recommend you enter your system's IP address and hostname
- add any comments you feel are relevant

Then click Activate License. After you have completed the full registration of the product, return to
View Licenses to show your contract code. Select your Contract ID and then click View
Activations to see a list of all product activations for that contract.

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 Product Licensing 27

You will need to make a note of the Contract Code and Activation Code corresponding to your
machine activation. See the highlighted codes above for an example.

3. Using the License Manager on the TBMR host system click Offline Activation... and enter the
above contract and activation codes using the displayed dialogue. You may copy and paste the
codes using the standard Windows mouse shortcuts or right-click features to do this if you wish.
Add the Contract Code and the License Code. Both are added at the same time.

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28 Bare Machine Recovery for TSM

Click OK to add both codes. First the Contract code will be acknowledged.

Then the Activation code.

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 Product Licensing 29

At this point your TBMR product is fully licensed and activated with a contract support end date.

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4 Cristie Technical Support

If you have any queries or problems concerning your Bare Machine Recovery for TSM product,
please contact Cristie Technical Support. To assist us in helping with your enquiry, make sure
you have the following information available for the person dealing with your call:

TBMR Version Number

Installed OS type and version
Any error message information (if appropriate)
Description of when the error occurs
All Cristie log files relating to the source or recovery machine. This is very important to help us
provide a quick diagnosis of your problem

Contact Numbers - Cristie Software (UK) Limited

Technical Support +44 (0) 1453 847 009

Toll-Free US Number 1-866-TEC-CBMR (1-866-832-2267)
Knowledgebase kb.cristie.com
Sales Enquiries [email protected]
Email [email protected]
Web www.cristie.com

Support Hours

05:00 to 17:00 Eastern Standard Time (EST) Monday to Friday

Out-of-Hours support available to customers with a valid Support Agreement - Severity 1 issues* only

UK Bank Holidays** classed as Out-of-Hours - Severity 1 issues only.

*Severity 1 issues are defined as: a production server failure, cannot perform recovery or actual loss
of data occurring.
**For details on dates of UK Bank Holidays, please see www.cristie.com/support/

Cristie Software Limited are continually expanding their product range in line with the latest
technologies. Please contact the Cristie Sales Office for the latest product range. Should you have
specific requirements for data storage and backup devices, then Cristie's product specialists can
provide expert advice for a solution to suit your needs.

TBMR Installation and Licensing Guide