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Interview Notes

Uploaded by

jtmrocks1
Copyright
© © All Rights Reserved
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Task 2 of 2

Interview Notes
Benefits of working with others in the health and social care sector
Working in partnership with others in the health and social care sector has several benefits of which
a few are:
Improved health outcomes:
Working in partnership with people and communities creates a better chance of creating services that meet
people's needs, improving their experience and outcomes. People have the knowledge, skills, experiences and
connections services need to understand in order to support their physical and mental health.
Partnership working contributes to defining 'shared outcomes' that meet the need of their communities
Value for money
Services that are designed with people and therefore effectively meet their needs are a better use of NHS
resources. They improve health outcomes and reduce the need for further, additional care or treatment because
a service did not meet their needs first time.
Better decision-making
We view the world through our own lens and that brings its own judgements and biases. Business cases and
decision-making are improved when insight from local people is used alongside financial and clinical information
to inform the case for change. Their insight can add practical weight and context to statistical data, and fill gaps
through local intelligence and knowledge. Challenge from outside voices can promote innovative thinking which
can lead to new solutions that would not have been considered had the decision only been made internally.
Improved quality
Partnership approaches mean that services can be designed and delivered more appropriately, because they are
personalised to meet the needs and preferences of local people. Without insight from people who use, or may
not use, services, it is impossible to raise the overall quality of services. It also improves safety, by ensuring
people have a voice to raise problems which can be addressed early and consistently.
Accountability and transparency
The NHS Constitution states: 'The system of responsibility and accountability for taking decisions in the NHS
should be transparent and clear to the public, patients and staff! Organisations should be able to explain to
people how decisions are made in relation to any proposal - and how their views have been taken
onboard. Transparent decision-making, with people and communities involved in governance, helps make the
NHS accountable to communities. Engaging meaningfully with local communities build public confidence and
support.

examples of best practice of health and social care services working


together
Best practice is the conclusion of high-quality evidence from recent, relevant and helpful care methods,
procedures, techniques and interventions. The implementation of best practice aims to improve each individual
supported's health outcomes and the quality of healthcare as a whole. Such examples are; mutual trust and
respect, strong communication skills, listening and respecting the point of view of others and sharing the
workload.

ways of working that can help improve partnership working


Strong communication skills
Listening to and respecting the point of view of others
Asking for help and guidance
Mutual trust and respect
Being responsible and accountable
Sharing the workload

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