ULB Admin Manual UD&MA.

– SWS OBPAS
________________________________________________________________________________
_____________

Online Single Window System for granting

construction Permits

for

Department of Urban Development and

Municipal Affairs, Government of West Bengal

Citizen Process Manual V1

Date : 25th April 2021

Prepared By
Vinzas Solutions India Pvt. Ltd
Tetra Information Services Pvt. Ltd

Powered by Webel Technology Limited

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CAUTION
This document is released by the Software Development Group for West Bengal Online SWS
project.
The information contained in this document is confidential and no part of this document may be
reproduced, stored in a retrieval system or transmitted in any form or by any means, electronic,
mechanical, photocopying, recording or otherwise, without the prior written consent.

Contact Information:
Tetra Information Services Pvt. Ltd
Kolkata Office Address
Ashray, Flat-GA, 15, B T ROAD,
Rathtala, Belghoria
Kolkata 700056

Vinzas Solutions India Pvt. Ltd

Project Manager, Chennai,
Elamvazhuthi K, Phone : 7299990405 Email : [email protected]
Project Coordinator, Chennai, Vinzas Solutions India Pvt. Ltd
Kishorkumar B, Phone : 9158947669 Email : [email protected]

Operation Head, Kolkata

Pradipta Chatterjee, Phone : 9831483770 Email : [email protected]
Project Coordinator, Kolkata
Monojit Chatterjee, Phone : 7550874380/8443844060 Email : [email protected]
Director Sales, Delhi
Mukul Mahajan, Phone : 9810077506 Email : [email protected]
Director Software, Delhi
Deepa Kapil Mahajan, Phone : 9810527506 Email : [email protected]

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Document Control
Document No VT–WB–SWS–OBPAS-MANUALS

Version No 1

Prepared By Vinzas / Tetra

Release Date 25th April 2021

Table 1

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Revision Control Information

File Name : WBSWS_OBPAS_ULB_Admin_Process_Manual_V2
File Creation Date :
Input and Author(s) : Pradipta Chatterjee, Bharat Bhushan Singh, Adarsh Kumar, Anuj
Kumar, Monojit Chatterjee
Approver(s) : Deepa Kapil Mahajan

S.No Section No Nature of Document Document Remarks

Amendment Version No Release Date

1 All Initial Draft 2 25th April 2021 Manual Submission

Table 2

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Table of Contents
Section 1 : Introduction...................................................................................... 7
1.1. BRIEF DESCRIPTION............................................................................................................... 7
1.2. SWS PROJECT OVERVIEW ..................................................................................................... 7
1.3. PRODUCT PERSPECTIVE ........................................................................................................ 8
1.3.1 Workflow Process, Auto Scrutiny, Sanctions ........................................................................ 9
1.3.2 Security Features .................................................................................................................... 10
1.3.2.a. System Login ......................................................................................................................... 10
1.3.2.b. OTP Authentication................................................................................................................ 10
1.3.3 Electronic Notifications .......................................................................................................... 10
1.3.3.a. SMS ....................................................................................................................................... 10
1.3.3.b. Email ...................................................................................................................................... 10
1.3.4 Check Application Status ........................................................................................................11
1.3.5 Alerts to Officers.......................................................................................................................11
1.3.5.a. Pending Applications Alert ..................................................................................................... 11
1.4. PRODUCT MAP .................................................................................................................... 12
Section 2 : Application Requirement / Availability ........................................ 14
Section 3 : Functional Requirements ............................................................. 14
3.1. GENERIC PROCESS MAP ...................................................................................................... 15
3.2. GENERIC USE CASE DIAGRAM ............................................................................................. 16
3.3. USE CASE DESCRIPTION: CITIZEN REGISTRATION PROCESS .................................................. 18
3.4. USE CASE DESCRIPTION: CONSULTANT REGISTRATION AND RENEWAL ................................... 19
3.4.1 Consultant Types..................................................................................................................... 19
3.4.2 Consultant registration Process............................................................................................ 20
3.4.3 Process Description ................................................................................................................ 21
Section 4 : Citizen Services ............................................................................. 21
4.1. CITIZEN REGISTRATION......................................................................................................... 22
4.2. LOGIN CITIZEN ..................................................................................................................... 23
4.3. CAF DEATAILS-
4.3.1. APPLICANT DETAILS......................................................................................................... 24
4.3.2. OWNER PERSONAL DETAILS ............................................................................................. 25
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4.3.3. SITE DETAILS ................................................................................................................... 26
4.3.4. SPECIFICATIONS. .............................................................................................................. 27
4.3.5. LAND AND BUILDING SPECIFICATIONS ................................................................................ 28
4.3.6. PLOT ABUTTING DETAILS .................................................................................................. 29
4.3.7. OTHER DETAILS ................................................................................................................ 30
4.3.8. ENGAGED PERSONNEL DETAILS ........................................................................................ 31
4.3.9. HAVE YOU ALREADY OBTAINED NOC THROUGH OTHER MEANS ............................................ 32
4.3.10. DOCUMENT UPLOADED FOR CONSTRUCTION VERIFICATION ............................................... 33
4.3.11 POLICY OR TERMS & CONDITIONS.................................................................................... 34

Section 5 : Risk Classification - Plains...................................................... 35-42

Section 6 : Risk Classifications - Hilly Areas ............................................ 42-45
Section 7 : NOC Authorities ............................................................................. 46

Section 1 : Introduction

1.1. Brief Description

Online Single Window System (SWS) for OBPAS is a project that aims to provide services for
the grant of construction permit integrated with Auto Scrutiny of Architectural Drawings.
The Online Building Plan Approval System has been envisaged by the Department of Urban
Development & Municipal Affairs, Govt. of West Bengal to utilize the benefits of Information
Technology to have a Single Window System (SWS) for various processes involved in issuance
of construction permits as per SBRAP & DBRAP 2020-21 recommendation and compliance
under EODB in order to improve the Accountability, Transparency & Effectiveness in
Government administration.
The ultimate objective is to arm the Government with IT enabled systems to assist them in
carrying out their day-to-day functions to help deliver G2C, G2G, G2B and G2E services.
The system would provide integration of 19 external authorities (11 State Govt. & 8 other than
state Govt.) with implementation of different reforms points under SBRAP and DBRAP 2020-21
in EODB for Department of Urban Development & Municipal Affairs, Govt. of West Bengal.

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1.2. SWS Project Overview

EODB Mandate : Approval of Building Plan in 15 days

1.3. Product Perspective

The Online Single Window System (SWS) for OBPAS is a workflow based system integrated
with Auto Scrutiny Engine which will seamlessly integrate with other agencies to facilitate
granting building construction permit and occupancy certificate.

The services delivered to the citizen’s would be as follows.

1. Citizen registration
2. Provision to initate an application
3. Provision of Online Search and Application Tracking after login
4. Online submission of building construction proposal (New) / including re-submissions for
corrected building drawings and/or any missing documents for issue of construction permits.
Hence submission of application for Building Plan Sanction an /or Site Plan,Temporary Water
connection approval, or a combination thereof
5. Provision for Building Permit Renewal and Revalidation
6. Provision for Alteration and Extension of Building
7. E-intimation of commencement of construction
8. E-intimation of plinth level construction

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9. Online common completion request form cum occupancy certificate application (Full /
Partial / Block) with online payment
10. Online Submission of Application for Permanent Water Connection & Sewer and/or Drain
Connection
11. Online issuance of digitally signed Site Plan, Building Permit (Approval /Refusal),
Certificate for Construction upto Plinth Level (Approval / Refusal), Occupancy Certificate
(Full / Partial / Blockwise), Permanent Water Connection & Sewer and/or Drain Connection.
Online issuance of applicable NOC
12. Intimation of finalised fees for online payment is sent on the Applicant SMS and Email
13. Online issuance of Stacking Permit
14. Intimation of Application Status is sent on the Applicant SMS and Email
15. 3rd Party Verification

The services delivered to the consultant would be as follows.

1. Empanelled Consultant Registration and Renewal on the Portal
2. Intimation of username / password
3. Intimation of License validity expiry
4. Submission /Resubmission of Application from the application initiated by the Applicant
5. All the services delivered to the Citizen above.

1.3.1 WORKFLOW PROCESS, AUTO SCRUTINY, SANCTIONS

The services provided in the Online SWS system would go through the workflow process for
verification at various levels before the final sanction can be provided. The workflow would
consist of the following main processes.
1. Consultant registration and renewal process
2. Citizen registration
3. Login process
4. Citizen initiation of application
5. Application Tracking
6. CAF Creation, Submission, Resubmission process
7. Renewal and Revalidation process
8. Alteration and Extension process
9. Scrutiny Engine process
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10. NOC process
11. Allocation process
12. Application processing at ULB
13. Committee process
14. Payment process
15. Alert generation process
16. E-intimation of commencement of construction
17. E-intimation of plinth level construction
18. OC CAF Creation and Submission process
19. Sanction Generation process
20. MIS Reports generation process
21. Dashboard generation process
22. Home Page Dashboard
23. 3rd Party Verification
24. ULB Administrative Process
25. Portal Information (Non Login)
26. Portal Information (Login)

1.3.2 SECURITY FEATURES

To maintain the integrity of the system following measures will be taken from the security point
of view.
1.3.2.a. System Login
All authorized users of the system shall have a unique user id and password. The user name
password would further be validated by an OTP. OTP is sent only on the registered Mobile.
To log on to the system user will have to provide correct information, else request to log on will
be rejected. It is the responsibility of the person to maintain the secrecy of one’s password.
1.3.2.b. OTP Authentication
1. OTP based authentication by the consultants during application submission. During Final
Submission the OTP is received by the applicant on the mobile and is to be authenticated in the
system by the consultant. OTP is sent only on the Applicant Mobile.
2. Also Login system is followed by OTP as a second level of Authentication.

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1.3.3 ELECTRONIC NOTIFICATIONS

The following facilities will be provided in the application for automatic sending of notification to
the Citizen, Consultant. System generated email notifications for sws will be sent using email ID
[email protected] and system generated sms notifications will be sent using sender ID
WBGOVT
The facility would be triggered while registration, renewals, application status.
1.3.3.a. SMS
The applicant will fill up the mobile phone number, if any, in the application form. The system will
capture the mobile phone number from the application form and will automatically send the
status of the application to the applicant’s mobile phone number by using the Short Messaging
Service (SMS) facility.
The consultant mobile phone number would be captured while registration. The system will
automatically send the status of the application to the consultant’s mobile phone number by
using the Short Messaging Service (SMS) facility.
1.3.3.b. Email
The applicant will fill up email address, in the application form. The system will capture the e-
mail address from the application form and will automatically send the status of the application
to the applicant’s email address.
The consultant email address would be captured while registration. The system will
automatically send the status of the application to the consultant’s email address.

1.3.4 CHECK APPLICATION STATUS

A status search query screen is provided in the application, and search can be based on any of
these parameters- Applicant Name / Application Date / Application Identification Number. This
facility is without login and can be done by the Applicant only

1.3.5 ALERTS TO OFFICERS

1.3.5.a. Pending Applications Alert

The ULB Officer’s mobile phone number / email would be captured while the officer user
creation process. The system will automatically send Alert for the application to the Officer’s
mobile phone number / email.

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The application will have a facility to generate an alert (SMS / Email) after the due date to the
senior of the authority in the hierarchy for the application pending action. The person receiving
the alert from the system may take necessary actions for the pending applications.
System will follow the escalation matrix to generate alerts.

1.4. Product Map

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Section 2 : Application Requirement /

Availability
1. Production Hardware would be hosted at West Bengal State Data Centre (WBSDC)
managed by Webel Technology Ltd as SIA under the administrative control of Department of
Information Technology & Electronics,Govt.of West Bengal.
2. The production URL of the application would be https://obpsudma.wb.gov.in
3. CAF based Single Window System for OBPAS & AutoScrutiny Software will be hosted
using Cloud enabled platform of SDC State Data Centre
4. The usernames / passwords for the ULB’s would be available seperately
5. Browser : The user’s browser should be HTML5 compatible (Mozilla Firefox / Chrome)
for a satisfactory user experience.
6. Site Inspectors are required to download the Mobile App from the Portal available on the
HomePage.
7. Signatory Authorities are required to have DSC - Digital Signature Certificate

Section 3 : Functional Requirements

The functional requirements of the proposed system are described below in terms of process. A
process may be defined as a particular activity that an Actor can perform. An Actor is a user with
a specific role. The following table gives a brief description of each process / sub process in the
workflow :

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3.1. Generic Process Map

3.2. Generic Use Case Diagram

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3.3.

3.4. Use Case Description: Citizen Registration

Process

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3.5.

3.6. Use Case Description: Consultant Registration

and Renewal

Item Description

Use Case ID 1

Use Case Name Consultant Registration and renewal

Trigger Select Consultant registration on the Portal

Primary Actor Not Registered Consultant

Pre Condition Empanelled consultant at the ULB with valid license

Basic Path Selects Consultant registration

Fill Up the Fields and Uploads the Documents
Submits
Login and process files after ULB Admin Approval

Alternative Paths Renewal

Login with username / password
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Item Description

Upload License document and the validity date

Login and process files after ULB Admin Approval

Post Condition Notification to Consultant

Supporting Actors Approval from ULB Admin

Business
Validation

3.6.1 CONSULTANT TYPES

1. Architect
2. Licensed Building Surveyor : Class I, Class II
3. Geo Technical Engineer : Class I, Class II
4. Structural Engineer : Class I, Class II
5. Structural Reviewer

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3.6.2 CONSULTANT REGISTRATION PROCESS

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3.6.3 PROCESS DESCRIPTION

1. ULB Enrolled Consultant Registers on the Portal along with the valid Documents
2. The Documents are validated and consultant approved by the ULB Admin
3. The Consultant receives username and password and can process the file so long as the
license is valid
4. The Consultant receives intimation 1 month prior to expiry of licenses.
5. The Consultant uploads the renewed license which needs to be approved by the ULB
Admin
6. The Consultant cannot process the file when the license expires but can login and upload
the renewed license.
7. The consultant can be rejected or the license cancelled at any point of time by the ULB
Admin

Section 4 : CITIZEN SERVICES

The following are specifically available for the Citizen
4.1. CITIZEN REGISTRATION
4.2. LOGIN CITIZEN
4.3. CAF DETAILS
4.3.1. APPLICANT DETAILS
4.3.2. OWNER PERSONAL DETAILS
4.3.3. SITE DETAILS
4.3.4. SPECIFICATIONS
4.3.5. LAND AND BUILDING SPECIFICATIONS
4.3.6. PLOT ABUTTING DETAILS
4.3.7. OTHER DETAILS
4.3.8. ENGAGED PERSONNEL DETAILS
4.3.9. HAVE YOU ALREADY OBTAINED NOC THROUGH OTHER MEANS
4.3.10. DOCUMENT UPLOADED FOR CONSTRUCTION VERIFICATION
4.3.11 POLICY AND TERM CONDITION

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4.1. Citizen Registration

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4.2. Login Citizen

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4.3.1. Applicant Details

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4.3.2. Owner Personal Details

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4.3.3. Site Details

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4.3.4. Specifications

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4.3.5. Land and Building Specifications

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4.3.6. Plot Abutting Details

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4.3.7. Other Details

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4.3.8. Engaged Personnel Details

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4.3.9. Have you already obtained NOC through other

means

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4.3.10. Document Uploaded for construction verification

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4.3.11 Policy or Terms & Conditions

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Section 5 : Risk Classification - Plains

Base & Area Use / Topography / Risk Recruitment /

S.No Building Ht Action Exception Exception
Deep Category of Building Classification Engagement
PLAINS
Upload Self
Plot Area >
Residential Own Use - Plot Certificate of
1 Upto 10 m No Low Risk LBS2 / Architect 200 =
Area upto 200 Sq m Low Risk
Medium Risk
Building
Storage / Godown / Warehouse Built Up area
/ Institution Building - Covered > 250 =
or Built up Area upto 250Sq m Medium Risk
Upload
Certificate of Residential
Built Up area
Medium Risk Self use Plot
1A Upto 10 m No S.No (1) falling in Zone IV Medium Risk LBS2 / Architect > 250 = High
Building by Area > 200 =
Risk
Structural Engg High Risk
2 and Geo Tech

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Base & Area Use / Topography / Risk Recruitment /

S.No Building Ht Action Exception Exception
Deep Category of Building Classification Engagement
Engg 2
S.No (1) with Soil Erosion /
Black Cotton Soil
S.No (1) directly abutting to
Railway Line / High Tension
Line / Electrical Sub Station /
Metro Rail / Water Body of
more than 500 Sq m / Cannal
Coastal Region Zone
Upload
Certificate of
Medium Risk
Above 10 m Residential Own Use - Plot Building by Plot Area >
LBS1 / (Architect +
2 and upto No Area above 200 Sq m and upto Medium Risk Structural Engg 500 = High
Structural Engg2)
15.5 m 500 Sq m 2 and Geo Tech Risk
Engg 2

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Base & Area Use / Topography / Risk Recruitment /

S.No Building Ht Action Exception Exception
Deep Category of Building Classification Engagement
G
Upload
Certificate of
Medium Risk
Building by eo
Tech Engg 2
Storage / Godown / Warehouse
Built Up area
/ Institution Building - Covered
> 2000 =
or Built up Area above 250Sq m
High Risk
and Upto 2000 Sq m
Built Up area
Industrial - Covered or Built up
> 250 = High
Area upto 250 Sq m
Risk
Commercial / Mercantile /
Apartment for Residential Use /
Group Housing - Covered or
Built Up Area - Any

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Base & Area Use / Topography / Risk Recruitment /

S.No Building Ht Action Exception Exception
Deep Category of Building Classification Engagement
LBS1 + Structural
Engg2 + Geo
Above 10 m Technical Engg2 /
2A and upto No S.No (2) falling in Zone IV High Risk Architect +
15.5 m Structural Engg2 +
Geo Technical
Engg2
S.No (2) with Soil Erosion /
Black Cotton Soil
S.No (2) directly abutting to
Railway Line / High Tension
Line / Electrical Sub Station /
Metro Rail / Water Body of
more than 500 Sq m / Cannal
Coastal Region Zone
Architect +
Upto 15.5
3 Yes All Occupancy High Risk Structural Engg2 +
m
Geo Technical
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Base & Area Use / Topography / Risk Recruitment /

S.No Building Ht Action Exception Exception
Deep Category of Building Classification Engagement
Engg2
Architect +
Above 15.5 Plot Area
Residential Own Use - Plot Structural Engg2 +
4 m and upto High Risk <500 = High
Area above 500 Sq m Geo Technical
20 m Risk
Engg1
Storage / Godown / Warehouse
Built Up Area
/ Institution Building - Covered
< 2000 =
or Built up Area above 2000 Sq
High Risk
m
Built Up Area
Industrial - Covered or Built up
< 250 = High
Area above 250 Sq m
Risk
Commercial / Mercantile /
Apartment for Residential Use /
Group Housing - Covered or
Built Up Area - Any
5 Above 20 m Residential Own Use - Plot High Risk Architect + Plot Area

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Base & Area Use / Topography / Risk Recruitment /

S.No Building Ht Action Exception Exception
Deep Category of Building Classification Engagement
and upto Area above 500 Sq m Structural Engg1 + <500 = High
25.5 m Geo Technical Risk
Engg1
Storage / Godown / Warehouse
Built Up Area
/ Institution Building - Covered
< 2000 =
or Built up Area above 2000 Sq
High Risk
m
Built Up Area
Industrial - Covered or Built up
< 250 = High
Area above 250 Sq m
Risk
Commercial / Mercantile /
Apartment for Residential Use /
Group Housing - Covered or
Built Up Area - Any
Architect + Plot Area
Above 25.5 Residential Own Use - Plot
6 High Risk Structural Engg1 + <500 = High
m Area above 500 Sq m
Geo Technical Risk

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Base & Area Use / Topography / Risk Recruitment /

S.No Building Ht Action Exception Exception
Deep Category of Building Classification Engagement
Engg1 + Structural
Reviewer
Storage / Godown / Warehouse
Built Up Area
/ Institution Building - Covered
< 2000 =
or Built up Area above 2000 Sq
High Risk
m
Built Up Area
Industrial - Covered or Built up
< 250 = High
Area above 250 Sq m
Risk
Commercial / Mercantile /
Apartment for Residential Use /
Group Housing - Covered or
Built Up Area - Any
Architect +
Structural Engg1 +
7 Any Height Assembly / Hazardous Building High
Geo Technical
Engg1 + Structural

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ULB Process Manual UD&MA. – Online SWS OBPAS

Base & Area Use / Topography / Risk Recruitment /

S.No Building Ht Action Exception Exception
Deep Category of Building Classification Engagement
Reviewer

Section 6 : Risk Classifications - Hilly Areas

Building Base & Area Use / Topography Risk Recruitment /

S.No Action Exception Exception Exception
Ht Deep / Category of Building Classification Engagement
HILLY
AREA
Upload Self Plot Area >
Residential Own Use -
1 Upto 6.5 m No Low Risk LBS2 / Architect Certificate of Low 200 =
Plot Area upto 200 Sq m
Risk Building Medium Risk
Storage / Godown /
Built Up area
Warehouse / Institution
> 250 =
Building - Covered or
Medium Risk
Built up Area upto
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250Sq m
Upload Certificate
of Medium Risk Residential
S.No (1) with Soil Built Up area
Building by Self use Plot
1A Upto 6.5 m No Erosion / Black Cotton Medium Risk LBS2 / Architect > 250 = High
Structural Engg 2 Area > 200 =
Soil Risk
and Geo Tech High Risk
Engg 2
S.No (1) directly abutting
to Railway Line / High
Tension Line / Electrical
Sub Station / Metro Rail
/ Water Body of more
than 500 Sq m / Cannal
Coastal Region Zone
Upload Certificate
Above 6.5 of Medium Risk
Residential Own Use - LBS1 / (Architect Plot Area >
m and Building by
2 Plot Area above 200 Sq Medium Risk + Structural 500 = High
Upto 13.5 Structural Engg 2
m and upto 500 Sq m Engg2) Risk
m and Geo Tech
Engg 2

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Storage / Godown /
Warehouse / Institution
Built Up area
Building - Covered or
> 2000 =
Built up Area above
High Risk
250Sq m and Upto 2000
Sq m
Industrial - Covered or Built Up area
Built up Area upto 250 > 250 = High
Sq m Risk
Commercial / Mercantile
/ Apartment for
Residential Use / Group
Housing - Covered or
Built Up Area - Any
LBS1 +
Above 6.5 Structural Engg2
S.No (2) with Soil
m and + Geo Technical
2A Erosion / Black Cotton High Risk
Upto 13.5 Engg2 / Architect
Soil
m + Structural
Engg2 + Geo

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ULB Process Manual UD&MA. – Online SWS OBPAS

Technical Engg2
S.No (2) directly abutting
to Railway Line / High
Tension Line / Electrical
Sub Station / Metro Rail
/ Water Body of more
than 500 Sq m / Cannal
Coastal Region Zone

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Software Requirement Specification Report ABCCC. – XXXXXX Sysstem
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______________

Section 7 : NOC Authorities

NOC Marked with * have been integrated with SWS at the moment.
SWS will be integrated through 19 external authorities (11 State Govt. & 8 other than state
Govt.) as under who are involved in issuance of No Objection Certificates Authorities under
State Government:
1. West Bengal Fire & Emergency Services *
2. West Bengal State Electricity Distribution Corporation Limited (WBSEDCL)
3. Calcutta Electric Supply Corporation (CESC)
4. PWD Roads
5. Forest Department
6. Environment Authority (as per Order of W.B. Pollution Control Board vide office no.1512/4A-
18/2010 {Pt.I} dated.14.06.2016, New Categorization has given in respective
list is applicable)
7. State Water Investigation Directorate (SWID)
8. Development Authorities (KMDA, HAD, ADDA & SJDA)
9. Urban Land Ceiling (ULC) from UDMA Department.
10. Police Authority
11. Irrigation Department
Authorities other than State Government
1. Airport Authority of India
2. National Monument Authority *
3. Heritage Conservation Committee (HCC)
4. Indian Railway Authority
5. Kolkata Port Trust
6. National Highway Authority of India
7. Explosive Authority of India
8. Petroleum and Explosive Safety Organization

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