Punchout - Rejection Codes

Use this reference to see a list of all the potential codes, reasons, and next steps for a rejected Purchase Order (PO).

Order-level errors

Note: If this reference doesn't help you solve the problem, file a ticket at this
link: https://t.corp.amazon.com/create/templates/c373ae9c-ac51-4acf-a87d-2eeac3456712
Error category Error code Type of rejection Error message Next steps

Something went
wrong on our side.
We're sorry for the An unknown error
inconvenience. has happened.
Please contact ESI
000 - Unknown 000-001 Order Level Please contact by creating a ticket
Amazon Business here: https://river.a
customer support. mazon.com/?org=
AB_ESI
[Error code: <error
code>]

This issue may be

caused due to
Something went
information
wrong on our side.
unavailability from
Please contact
our upstream
Amazon Business
000 - Unknown 000-002 Order Level services. Please
customer support.
contact ESI by
creating a ticket
[Error code: <error
here: https://river.a
code>]
mazon.com/?org=
AB_ESI

You've updated an
The PO contains
order that has been
either 'Edit' or
submitted to
'Update' in the
Amazon Business.
'Order Request
Header'. Amazon
Currently, Amazon
Business currently
001 - Malformed Business doesn't
001-001 Order Level supports on 'New'.
cXML support updates to
The requisitioner
an existing order.
must cancel the
We're working to
existing order via
include this
your orders page
capability in the
and place a fresh
future.
order with 'New' in

AMAZON CONFIDENTIAL | 1
 Please place a new the Order Request
purchase order. Header.

To cancel an If the requisitioner

existing order, needs support in
contact Amazon canceling an
Business customer existing order,
support. please provide
guidance for the
[Error code: <error same.
code>]

This means that the

Your
content in the
eProcurement
purchase order
system didn’t
cXML file is either
transmit a PO
missing or is
number.
invalid. Please
refer to the error
Please ask your IT
message for exact
support team or
error details.
Amazon Business
001 - Malformed
001-002 Order Level account admin to
cXML The requisitioner
provide a PO
must ask their
number in
account admin or
/cXML/Request/Or
IT support team
derRequest/OrderR
to check and
equestHeader/@or
update the missing
derID.
or invalid cXML
entry in the shared
[Error code: <error
XML path in PO
code>]
document.

This means that the

Your order is
content in the
missing important
purchase order
information. Your
cXML file is either
eProcurement
missing or is
system didn’t
invalid. Please
transmit a 'Payload
refer to the error
001 - Malformed ID'.
001-003 Order Level message for exact
cXML
error details.
Please ask your IT
support team or
The requisitioner
Amazon Business
must ask their
account admin to
account admin or
provide a valid
IT support team
'Payload ID' in
to check and

AMAZON CONFIDENTIAL | 2
 /cXML/@payloadI update the missing
D. or invalid cXML
entry in the shared
[Error code: <error XML path in PO
code>] document.

This means that the

content in the
purchase order
cXML file is either
The item quantity
missing or is
is missing.
invalid. Please
refer to the error
Please ask your IT
message for exact
support team or
error details.
Amazon Business
001 - Malformed
001-004 Line item level account admin to
cXML The requisitioner
add the desired
must ask their
item quantity in the
account admin or
purchase order.
IT support team
to check and
[Error code: <error
update the missing
code>]
or invalid cXML
entry in the shared
XML path in PO
document.

Your order is
This means that the
missing delivery
content in the
information. The
purchase order
'ShipTo' element is
cXML file is either
missing in your
missing or is
purchase order
invalid. Please
(PO).
refer to the error
message for exact
Please ask your IT
error details.
support team or
001 - Malformed
001-005 Line item level Amazon Business
cXML The requisitioner
account admin to
must ask their
provide a 'ShipTo'
account admin or
element in
IT support team
{XPATH}.
to check and
update the missing
After error
or invalid cXML
correction, please
entry in the shared
place a new
XML path in PO
purchase order.
document.

AMAZON CONFIDENTIAL | 3
 [Error code: <error
code>]

Your order has

This means that the
missing or invalid
content in the
information.
purchase order
cXML file is either
Your
missing or is
eProcurement
invalid. Please
system transmits a
refer to the error
missing or invalid
message for exact
line number.
error details.
Please ask your IT
001 - Malformed
001-006 Line item level support team or
cXML The requisitioner
Amazon Business
must ask their
account admin to
account admin or
provide a valid line
IT support team
number in
to check and
/cXML/Request/Or
update the missing
derRequest/ItemO
or invalid cXML
ut/@lineNumber.
entry in the shared
XML path in PO
[Error code: <error
document.
code>]

Your order has

missing or invalid This means that the
information. content in the
purchase order
Your cXML file is either
eProcurement missing or is
system transmits a invalid. Please
missing or invalid refer to the error
item price. Please message for exact
ask your IT error details.
001 - Malformed support team or
001-007 Line item level
cXML Amazon Business The requisitioner
account admin to must ask their
provide a valid account admin or
item price in IT support team
/cXML/Request/Or to check and
derRequest/ItemO update the missing
ut/ItemDetail/Unit or invalid cXML
Price. entry in the shared
XML path in PO
[Error code: <error document.
code>]

AMAZON CONFIDENTIAL | 4
 Your
eProcurement
system transmits
This means that the
an 'Order ID' that
content in the
exceeds 255
purchase order
characters.
cXML file is either
Amazon Business
missing or is
supports a
invalid. Please
maximum of 255
refer to the error
characters.
message for exact
error details.
Please ask your IT
001 - Malformed
001-008 Order Level support team or
cXML The requisitioner
Amazon Business
must ask their
account admin to
account admin or
provide a valid
IT support team
'Order ID' within
to check and
255 characters in
update the missing
/cXML/Request/Or
or invalid cXML
derRequest/OrderR
entry in the shared
equestHeader/@or
XML path in PO
derID.
document.
[Error code: <error
code>]

Your order is
missing important This means that the
information. content in the
purchase order
Your cXML file is either
eProcurement missing or is
system didn't invalid. Please
transmit a refer to the error
'SupplierPartID'. message for exact
Please ask your IT error details.
001 - Malformed support team or
001-009 Line item level
cXML Amazon Business The requisitioner
account admin to must ask their
provide a account admin or
'SupplierPartID' in IT support team
/cXML/Request/Or to check and
derRequest/ItemO update the missing
ut/ItemID/Supplier or invalid cXML
PartID. entry in the shared
XML path in PO
[Error code: <error document.
code>]

AMAZON CONFIDENTIAL | 5
 Your order has
invalid This means that the
information. content in the
purchase order
Your cXML file is either
eProcurement missing or is
system transmits invalid. Please
an invalid refer to the error
'SupplierPartID'. message for exact
Please ask your IT error details.
001 - Malformed support team or
001-010 Line item level
cXML Amazon Business The requisitioner
account admin to must ask their
provide a valid account admin or
'SupplierPartID' in IT support team
/cXML/Request/Or to check and
derRequest/ItemO update the missing
ut/ItemID/Supplier or invalid cXML
PartID. entry in the shared
XML path in PO
[Error code: <error document.
code>]

Your order has

invalid
information. This means that the
content in the
Your purchase order
eProcurement cXML file is either
system transmits missing or is
an invalid invalid. Please
'SupplierPartAuxili refer to the error
aryID'. Please ask message for exact
your IT support error details.
001 - Malformed team or Amazon
001-011 Line item level
cXML Business account The requisitioner
admin to provide a must ask their
valid account admin or
'SupplierPartAuxili IT support team
aryID' in to check and
/cXML/Request/Or update the missing
derRequest/ItemO or invalid cXML
ut/ItemID/Supplier entry in the shared
PartAuxiliaryID. XML path in PO
document.
[Error code: <error
code>]

AMAZON CONFIDENTIAL | 6
 This error means
All items in this
that all line items
order contain
in the order have
errors. Please see
been rejected. The
the list of item
requisitioner must
001 - Malformed level errors with
001-012 Order Level see the errors for
cXML corresponding
each line item in
resolutions.
the email and and
fix them before
[Error code: <error
placing a new
code>]
order.

This happens when

our ordering
system is not able
to fetch credentials
for
SingleEndpointSys
tems like Ariba,
Something went
OSN, Pagero from
wrong on our side.
ESIAuthService.
Please contact
002 - Amazon Business
002-001 Order Level This issue
Authentication customer support.
generally happens
since information
[Error code: <error
is not available
code>]
from our upstream
services. Please
reach out to ESI by
creating a ticket
at: https://river.am
azon.com/?org=A
B_ESI

Your order has This means that the

invalid credentials. content in the
purchase order
Your cXML file is either
eProcurement missing or is
system transmits invalid. Please
an invalid 'from refer to the error
002 -
002-002 Order Level identity' or 'shared message for exact
Authentication
secret' in error details.
credentials. Please
ask your IT The requisitioner
support team or must ask their
Amazon Business account admin or
account admin to IT support team
provide a valid to check and
AMAZON CONFIDENTIAL | 7
 'from identity' and update the missing
'shared secret' in or invalid cXML
/cXML/Header/Fro entry in the shared
m/Credential/Ident XML path in PO
ity. document.

[Error code: <error

code>]

This means that the

Your order is content in the
missing important purchase order
information. cXML file is either
missing or is
Your invalid. Please
eProcurement refer to the error
system didn’t message for exact
transmit the error details.
002 - 'header' element.
002-003 Order Level
Authentication Please ask your IT The requisitioner
support team or must ask their
Amazon Business account admin or
account admin to IT support team
provide a 'header' to check and
in /cXML/Header. update the missing
or invalid cXML
[Error code: <error entry in the shared
code>] XML path in PO
document.

Your order is This means that the

missing the sender content in the
information. purchase order
cXML file is either
Your missing or is
eProcurement invalid. Please
system didn't refer to the error
transmit the message for exact
002 - 'sender' element. error details.
002-004 Order Level
Authentication Please ask your IT
support team or The requisitioner
Amazon Business must ask their
account admin to account admin or
provide a 'sender' IT support team
element in to check and
/cXML/Header/Se update the missing
nder. or invalid cXML
entry in the shared

AMAZON CONFIDENTIAL | 8
 [error code: <error XML path in PO
code>] document.

Your order is
This means that the
missing the sender
content in the
information.
purchase order
cXML file is either
Your
missing or is
eProcurement
invalid. Please
system didn't
refer to the error
transmit the 'sender
message for exact
network credential'
error details.
element. Please ask
002 -
002-005 Order Level your IT support
Authentication The requisitioner
team or Amazon
must ask their
Business account
account admin or
admin to provide a
IT support team
'sender network
to check and
credential' in
update the missing
/cXML/Header/Se
or invalid cXML
nder/Credential.
entry in the shared
XML path in PO
[error code: <error
document.
code>]

Your order is
This means that the
missing the sender
content in the
credential.
purchase order
cXML file is either
Your
missing or is
eProcurement
invalid. Please
system didn't
refer to the error
transmit the 'sender
message for exact
credential' element.
error details.
Please ask your IT
002 -
002-006 Order Level support team or
Authentication The requisitioner
Amazon Business
must ask their
account admin to
account admin or
provide a valid
IT support team
'sender credential'
to check and
in
update the missing
/cXML/Header/Se
or invalid cXML
nder/Credential.
entry in the shared
XML path in PO
[error code: <error
document.
code>]

AMAZON CONFIDENTIAL | 9
 Your order is
This means that the
missing important
content in the
information.
purchase order
cXML file is either
Your
missing or is
eProcurement
invalid. Please
system didn't
refer to the error
transmit the 'shared
message for exact
secret' attribute.
error details.
Please ask your IT
002 -
002-007 Order Level support team or
Authentication The requisitioner
Amazon Business
must ask their
account admin to
account admin or
provide a 'shared
IT support team
secret' in
to check and
/cXML/Header/Se
update the missing
nder/Credential/Sh
or invalid cXML
aredSecret.
entry in the shared
XML path in PO
[error code: <error
document.
code>]

This means that the

Your order is
content in the
missing important
purchase order
information.
cXML file is either
missing or is
Your
invalid. Please
eProcurement
refer to the error
system didn't
message for exact
transmit the 'from'
error details.
element. Please ask
002 -
002-008 Order Level your IT support
Authentication The requisitioner
team or Amazon
must ask their
Business account
account admin or
admin to provide a
IT support team
'from' element in
to check and
/cXML/Header/Fro
update the missing
m.
or invalid cXML
entry in the shared
[error code: <error
XML path in PO
code>]
document.

This means that the

Your order is content in the
002 - missing important purchase order
002-009 Order Level
Authentication information. cXML file is either
missing or is
invalid. Please
AMAZON CONFIDENTIAL | 10
 Your refer to the error
eProcurement message for exact
system didn't error details.
transmit the 'from
credential' element. The requisitioner
Please ask your IT must ask their
support team or account admin or
Amazon Business IT support team
account admin to to check and
provide a 'from update the missing
credential' in or invalid cXML
/cXML/Header/Fro entry in the shared
m/Credential. XML path in PO
document.
[error code: <error
code>]

Your order is
missing important This means that the
information. content in the
purchase order
Your cXML file is either
eProcurement missing or is
system didn't invalid. Please
transmit the 'from refer to the error
network credential' message for exact
element. Please ask error details.
002 - your IT support
002-010 Order Level
Authentication team or Amazon The requisitioner
Business account must ask their
admin to provide a account admin or
'from network IT support team
credential' in to check and
/cXML/Header/Fro update the missing
m/Credential/@do or invalid cXML
main=NetworkId. entry in the shared
XML path in PO
[error code: <error document.
code>]

Your order is
This means that the
missing important
content in the
information.
purchase order
002 -
002-011 Order Level cXML file is either
Authentication Your
missing or is
eProcurement
invalid. Please
system didn't
refer to the error
transmit the

AMAZON CONFIDENTIAL | 11
 'identity' element. message for exact
Please ask your IT error details.
support team or
Amazon Business The requisitioner
account admin to must ask their
provide a valid account admin or
'identity' element IT support team
in to check and
/cXML/Header/Fro update the missing
m/Credential/Ident or invalid cXML
ity. entry in the shared
XML path in PO
[error code: <error document.
code>]

Your order is
missing important This means that the
information. content in the
purchase order
Your cXML file is either
eProcurement missing or is
system didn’t invalid. Please
transmit any refer to the error
content in the message for exact
'identity' element. error details.
002 - Please ask your IT
002-012 Order Level
Authentication support team or The requisitioner
Amazon Business must ask their
account admin to account admin or
provide content in IT support team
'identity' in to check and
/cXML/Header/Fro update the missing
m/Credential/Ident or invalid cXML
ity. entry in the shared
XML path in PO
[error code: <error document.
code>]

Your order is This means that the

missing important content in the
information. purchase order
cXML file is either
002 - Your missing or is
002-013 Order Level
Authentication eProcurement invalid. Please
system didn’t refer to the error
transmit any message for exact
content in the error details.
'shared secret'

AMAZON CONFIDENTIAL | 12
 element. Please ask The requisitioner
your IT support must ask their
team or Amazon account admin or
Business account IT support team
admin to provide to check and
content in 'shared update the missing
secret' in or invalid cXML
/cXML/Header/Fro entry in the shared
m/Credential/Ident XML path in PO
ity. document.

[error code: <error

code>]

The credentials
shared in Punchout
Setup Request
(POSR) and This error means
purchase order that the credentials
(PO) don't match. shared in POSR
Credentials in and PO do not
POSR and PO match.
must match and
must belong to the To avoid this in
002 - same legal entity. future, the
002-014 Order Level
Authentication requisitioner
Please ask your IT should ask their
support team to account admin or
update the IT support team to
credentials for ensure that same
{expectedCustome credentials are
rID} same as that shared in POSR
of POSR. and PO.

[error code: <error

code>]

Your order
This means that the
contains invalid
content in the
information.
purchase order
cXML file is either
Your
002 - missing or is
002-015 Order Level eProcurement
Authentication invalid. Please
system transmits
refer to the error
an invalid 'Supplier
message for exact
Part Auxiliary ID'.
error details.
Please ask your IT
support team or

AMAZON CONFIDENTIAL | 13
 Amazon Business The requisitioner
account admin to must ask their
provide a valid account admin or
'Supplier Part IT support team
Auxiliary ID' in to check and
/cXML/Request/Or update the missing
derRequest/ItemO or invalid cXML
ut/ItemID/Supplier entry in the shared
PartAuxiliaryID. XML path in PO
document.
[error code: <error
code>]

Your group was

deleted. We can't
authenticate your
credentials.
The requisitioner's
group has been
Please ask your IT
deleted. The
002 - support team or
002-016 Order Level requisitioner must
Authentication Amazon Business
get added to an
account admin to
active group before
add you to an
placing an order.
active group.

[error code: <error

code>]

This means that the

The address is content in the
missing. purchase order
cXML file is either
Your missing or is
eProcurement invalid. Please
system didn’t refer to the error
transmit message for exact
Line item -
${Address}. Please error details.
Shipping Address
003- Address ask your IT
003-001
Failures support team or The requisitioner
Order level- billing
Amazon Business must ask their
and buyer address
account admin to account admin or
provide IT support team
${Address} in to check and
{XPATH}. update the missing
or invalid cXML
[error code: <error entry in the shared
code>] XML path in PO
document.

AMAZON CONFIDENTIAL | 14
 There's missing This means that the
information in the content in the
address. purchase order
cXML file is either
Your missing or is
eProcurement invalid. Please
system didn't refer to the error
transmit 'Address message for exact
Line item -
element' for error details.
Shipping Address
003- Address ${Address}. Please
003-002
Failures ask your IT The requisitioner
Order level- billing
support team or must ask their
and buyer address
Amazon Business account admin or
account admin to IT support team
provide 'Address to check and
element' in update the missing
{XPATH}. or invalid cXML
entry in the shared
[error code: <error XML path in PO
code>] document.

This means that the

There's missing
content in the
information in the
purchase order
address.
cXML file is either
missing or is
Your
invalid. Please
eProcurement
refer to the error
system didn't
message for exact
Line item - transmit 'Name' in
error details.
Shipping Address address element.
003- Address
003-003 Please ask your IT
Failures The requisitioner
Order level- billing support team or
must ask their
and buyer address Amazon Business
account admin or
account admin to
IT support team
provide 'Name'
to check and
information in
update the missing
{XPATH}.
or invalid cXML
entry in the shared
[error code: <error
XML path in PO
code>]
document.

This means that the

Your order contain
Line item - content in the
s invalid address
Shipping Address purchase order
003- Address information.
003-004 cXML file is either
Failures
Order level- billing missing or is
Your
and buyer address invalid. Please
eProcurement
refer to the error
AMAZON CONFIDENTIAL | 15
 system transmits message for exact
an invalid 'Name' error details.
in the address
information. Please The requisitioner
ask your IT must ask their
support team or account admin or
Amazon Business IT support team
account admin to to check and
provide a valid update the missing
'Name' information or invalid cXML
in {XPATH}. entry in the shared
XML path in PO
[error code: <error document.
code>]

This order has

This means that the
invalid characters.
content in the
purchase order
Your
cXML file is either
eProcurement
missing or is
system transmits a
invalid. Please
'Name' element in
refer to the error
${address} with
message for exact
Line item - multibyte
error details.
Shipping Address characters. Please
003- Address
003-005 ask your IT
Failures The requisitioner
Order level- billing support team or
must ask their
and buyer address Amazon Business
account admin or
account admin to
IT support team
remove the
to check and
multibyte
update the missing
characters in
or invalid cXML
{XPATH}.
entry in the shared
XML path in PO
[error code: <error
document.
code>]

Your order is
This means that the
missing address
content in the
information.
purchase order
Line item -
cXML file is either
Shipping Address Your
003- Address missing or is
003-006 eProcurement
Failures invalid. Please
Order level- billing system didn't
refer to the error
and buyer address transmit 'Postal
message for exact
Address' in address
error details.
element. Please ask
your IT support

AMAZON CONFIDENTIAL | 16
 team or Amazon The requisitioner
Business account must ask their
admin to account admin or
provide 'Postal IT support team
Address' to check and
information in update the missing
{XPATH}. or invalid cXML
entry in the shared
[error code: <error XML path in PO
code>] document.

This means that the

Your order is
content in the
missing address
purchase order
information.
cXML file is either
missing or is
Your
invalid. Please
eProcurement
refer to the error
system didn't
message for exact
Line item - transmit 'Name' in
error details.
Shipping Address the postal address.
003- Address
003-007 Please ask your IT
Failures The requisitioner
Order level- billing support team or
must ask their
and buyer address Amazon Business
account admin or
account admin to
IT support team
provide 'Name'
to check and
information in
update the missing
{XPATH}.
or invalid cXML
entry in the shared
[error code: <error
XML path in PO
code>]
document.

This means that the

Your order
content in the
contains invalid
purchase order
address
cXML file is either
information.
missing or is
invalid. Please
Your
Line item - refer to the error
eProcurement
Shipping Address message for exact
003- Address system transmits
003-008 error details.
Failures an invalid 'Name'
Order level- billing
in the postal
and buyer address The requisitioner
address. Please ask
must ask their
your IT support
account admin or
team or Amazon
IT support team
Business account
to check and
admin to provide a
update the missing
valid 'Name'
or invalid cXML
AMAZON CONFIDENTIAL | 17
 information in entry in the shared
{XPATH}. XML path in PO
document.
[error code: <error
code>]

The delivery This means that the

information is content in the
missing. purchase order
cXML file is either
Your missing or is
eProcurement invalid. Please
system didn't refer to the error
transmit 'Deliver message for exact
Line item -
To' in the postal error details.
Shipping Address
003- Address address. Please ask
003-009
Failures your IT support The requisitioner
Order level- billing
team or Amazon must ask their
and buyer address
Business account account admin or
admin to IT support team
provide 'Deliver to check and
To' information in update the missing
{XPATH}. or invalid cXML
entry in the shared
[error code: <error XML path in PO
code>] document.

This order has This means that the

invalid characters. content in the
purchase order
Your cXML file is either
eProcurement missing or is
system transmits invalid. Please
'DeliverTo' refer to the error
element in message for exact
Line item -
${address} with error details.
Shipping Address
003- Address multibyte
003-010
Failures characters. Please The requisitioner
Order level- billing
ask your IT must ask their
and buyer address
support team or account admin or
Amazon Business IT support team
account admin to to check and
remove the update the missing
multibyte or invalid cXML
characters in entry in the shared
{XPATH}. XML path in PO
document.

AMAZON CONFIDENTIAL | 18
 [error code: <error
code>]

Your order
contains invalid This means that the
address content in the
information. purchase order
cXML file is either
Your missing or is
eProcurement invalid. Please
system transmits refer to the error
an invalid 'Deliver message for exact
Line item -
To' entry in the error details.
Shipping Address
003- Address postal address.
003-011
Failures Please ask your IT The requisitioner
Order level- billing
support team or must ask their
and buyer address
Amazon Business account admin or
account admin to IT support team
provide a valid to check and
'Deliver To' update the missing
information in or invalid cXML
{XPATH}. entry in the shared
XML path in PO
[error code: <error document.
code>]

This means that the

Your order is
content in the
missing address
purchase order
information.
cXML file is either
missing or is
Your
invalid. Please
eProcurement
refer to the error
system didn't
message for exact
Line item - transmit 'Street' in
error details.
Shipping Address the postal address.
003- Address
003-012 Please ask your IT
Failures The requisitioner
Order level- billing support team or
must ask their
and buyer address Amazon Business
account admin or
account admin to
IT support team
provide 'Street'
to check and
information in
update the missing
{XPATH}.
or invalid cXML
entry in the shared
[error code: <error
XML path in PO
code>]
document.

AMAZON CONFIDENTIAL | 19
 Your order is This means that the
missing address content in the
information. purchase order
cXML file is either
Your missing or is
eProcurement invalid. Please
system didn't refer to the error
transmit 'Street message for exact
Line item -
Line 1' in the error details.
Shipping Address
003- Address postal address.
003-013
Failures Please ask your IT The requisitioner
Order level- billing
support team or must ask their
and buyer address
Amazon Business account admin or
account admin to IT support team
provide 'Street to check and
Line 1' information update the missing
in {XPATH}. or invalid cXML
entry in the shared
[error code: <error XML path in PO
code>] document.

This order has

invalid characters. This means that the
content in the
Your purchase order
eProcurement cXML file is either
system missing or is
transmits 'Street invalid. Please
Line 1' element in refer to the error
${address} with message for exact
Line item -
multibyte error details.
Shipping Address
003- Address characters. Please
003-014
Failures ask your IT The requisitioner
Order level- billing
support team or must ask their
and buyer address
Amazon Business account admin or
account admin to IT support team
remove the to check and
multibyte update the missing
characters in or invalid cXML
{XPATH}. entry in the shared
XML path in PO
[error code: <error document.
code>]

This means that the

Line item -
003- Address Your order content in the
003-015 Shipping Address
Failures contains invalid purchase order
cXML file is either

AMAZON CONFIDENTIAL | 20
 Order level- billing address missing or is
and buyer address information. invalid. Please
refer to the error
Your message for exact
eProcurement error details.
system transmits
an invalid 'Street The requisitioner
Line 1' in the must ask their
postal address. account admin or
Please ask your IT IT support team
support team or to check and
Amazon Business update the missing
account admin to or invalid cXML
provide a valid entry in the shared
'Street Line 1' XML path in PO
information in document.
{XPATH}.

[error code: <error

code>]

Your order is
missing address This means that the
information. content in the
purchase order
Your cXML file is either
eProcurement missing or is
system didn't invalid. Please
transmit 'Street refer to the error
Line 1' or 'City' message for exact
Line item -
field in the postal error details.
Shipping Address
003- Address address. Please ask
003-016
Failures your IT support The requisitioner
Order level- billing
team or Amazon must ask their
and buyer address
Business account account admin or
admin to provide a IT support team
valid 'Street Line 1' to check and
and 'City' update the missing
information in or invalid cXML
{XPATH}. entry in the shared
XML path in PO
[error code: <error document.
code>]

This means that the

Line item - This order has
003- Address content in the
003-017 Shipping Address invalid characters.
Failures purchase order
cXML file is either

AMAZON CONFIDENTIAL | 21
 Order level- billing Your missing or is
and buyer address eProcurement invalid. Please
system refer to the error
transmits 'Street message for exact
Line 1' or 'City' error details.
element in
${address} with The requisitioner
multibyte must ask their
characters. Please account admin or
ask your IT IT support team
support team or to check and
Amazon Business update the missing
account admin to or invalid cXML
remove the entry in the shared
multibyte XML path in PO
characters in document.
{XPATH}.

[error code: <error

code>]

Your order
contains invalid This means that the
address content in the
information. purchase order
cXML file is either
Your missing or is
eProcurement invalid. Please
system transmits refer to the error
an invalid 'Street message for exact
Line item -
Line 1' or 'City' in error details.
Shipping Address
003- Address the postal address.
003-018
Failures Please ask your IT The requisitioner
Order level- billing
support team or must ask their
and buyer address
Amazon Business account admin or
account admin to IT support team
provide a valid to check and
'Street Line 1' and update the missing
'City' information or invalid cXML
in {XPATH}. entry in the shared
XML path in PO
[error code: <error document.
code>]

This means that the

Your order is
Line item - content in the
003- Address missing address
003-019 Shipping Address purchase order
Failures information.
cXML file is either
missing or is
AMAZON CONFIDENTIAL | 22
 Order level- billing Your invalid. Please
and buyer address eProcurement refer to the error
system didn't message for exact
transmit 'Street error details.
Line 2' in the
postal address. The requisitioner
Please ask your IT must ask their
support team or account admin or
Amazon Business IT support team
account admin to to check and
provide 'Street update the missing
Line 2' information or invalid cXML
in {XPATH}. entry in the shared
XML path in PO
[error code: <error document.
code>]

This order has

invalid characters. This means that the
content in the
Your purchase order
eProcurement cXML file is either
system missing or is
transmits 'Street invalid. Please
Line 2' element in refer to the error
${address} with message for exact
Line item -
multibyte error details.
Shipping Address
003- Address characters. Please
003-020
Failures ask your IT The requisitioner
Order level- billing
support team or must ask their
and buyer address
Amazon Business account admin or
account admin to IT support team
remove the to check and
multibyte update the missing
characters in or invalid cXML
{XPATH}. entry in the shared
XML path in PO
[error code: <error document.
code>]

Your order
This means that the
contains invalid
Line item - content in the
address
Shipping Address purchase order
003- Address information.
003-021 cXML file is either
Failures
Order level- billing missing or is
Your
and buyer address invalid. Please
eProcurement
refer to the error
system transmits

AMAZON CONFIDENTIAL | 23
 an invalid 'Street message for exact
Line 2' in the error details.
postal address.
Please ask your IT The requisitioner
support team or must ask their
Amazon Business account admin or
account admin to IT support team
provide a valid to check and
'Street Line 2' update the missing
information in or invalid cXML
{XPATH}. entry in the shared
XML path in PO
[error code: <error document.
code>]

Your order is This means that the

missing address content in the
information. purchase order
cXML file is either
Your missing or is
eProcurement invalid. Please
system didn't refer to the error
transmit 'Street message for exact
Line item -
Line 3' in the error details.
Shipping Address
003- Address postal address.
003-022
Failures Please ask your IT The requisitioner
Order level- billing
support team or must ask their
and buyer address
Amazon Business account admin or
account admin to IT support team
provide 'Street to check and
Line 3' information update the missing
in {XPATH}. or invalid cXML
entry in the shared
[error code: <error XML path in PO
code>] document.

This order has This means that the

invalid characters. content in the
purchase order
Your cXML file is either
Line item -
eProcurement missing or is
Shipping Address
003- Address system invalid. Please
003-023
Failures transmits 'Street refer to the error
Order level- billing
Line 3' element in message for exact
and buyer address
${address} with error details.
multibyte
characters. Please The requisitioner
ask your IT must ask their

AMAZON CONFIDENTIAL | 24
 support team or account admin or
Amazon Business IT support team
account admin to to check and
remove the update the missing
multibyte or invalid cXML
characters in entry in the shared
{XPATH}. XML path in PO
document.
[error code: <error
code>]

Your order
contains invalid This means that the
address content in the
information. purchase order
cXML file is either
Your missing or is
eProcurement invalid. Please
system transmits refer to the error
an invalid 'Street message for exact
Line item -
Line 3' in the error details.
Shipping Address
003- Address postal address.
003-024
Failures Please ask your IT The requisitioner
Order level- billing
support team or must ask their
and buyer address
Amazon Business account admin or
account admin to IT support team
provide a valid to check and
'Street Line 3' update the missing
information in or invalid cXML
{XPATH}. entry in the shared
XML path in PO
[error code: <error document.
code>]

This means that the

Your
content in the
eProcurement
purchase order
system didn't
cXML file is either
transmit 'City' in
missing or is
Line item - the postal address.
invalid. Please
Shipping Address Please ask your IT
003- Address refer to the error
003-025 support team or
Failures message for exact
Order level- billing Amazon Business
error details.
and buyer address account admin to
provide 'City'
The requisitioner
information in
must ask their
{XPATH}.
account admin or
IT support team

AMAZON CONFIDENTIAL | 25
 [error code: <error to check and
code>] update the missing
or invalid cXML
entry in the shared
XML path in PO
document.

This means that the

content in the
Your purchase order
eProcurement cXML file is either
system didn't missing or is
transmit content in invalid. Please
'City' field in the refer to the error
postal address. message for exact
Line item -
Please ask your IT error details.
Shipping Address
003- Address support team or
003-026
Failures Amazon Business The requisitioner
Order level- billing
account admin to must ask their
and buyer address
provide 'City' account admin or
information in IT support team
{XPATH}. to check and
update the missing
[error code: <error or invalid cXML
code>] entry in the shared
XML path in PO
document.

This means that the

content in the
purchase order
Your
cXML file is either
eProcurement
missing or is
system transmits
invalid. Please
an invalid 'City' in
refer to the error
the postal address.
message for exact
Line item - Please ask your IT
error details.
Shipping Address support team or
003- Address
003-027 Amazon Business
Failures The requisitioner
Order level- billing account admin to
must ask their
and buyer address provide a valid
account admin or
'City' information
IT support team
in {XPATH}.
to check and
update the missing
[error code: <error
or invalid cXML
code>]
entry in the shared
XML path in PO
document.

AMAZON CONFIDENTIAL | 26
 This order has
This means that the
invalid characters.
content in the
purchase order
Your
cXML file is either
eProcurement
missing or is
system transmits
invalid. Please
'City' element in
refer to the error
${address} with
message for exact
Line item - multibyte
error details.
Shipping Address characters. Please
003- Address
003-028 ask your IT
Failures The requisitioner
Order level- billing support team or
must ask their
and buyer address Amazon Business
account admin or
account admin to
IT support team
remove the
to check and
multibyte
update the missing
characters in
or invalid cXML
{XPATH}.
entry in the shared
XML path in PO
[error code: <error
document.
code>]

This means that the

content in the
purchase order
Your
cXML file is either
eProcurement
missing or is
system didn't
invalid. Please
transmit 'State' in
refer to the error
postal address.
message for exact
Line item - Please ask your IT
error details.
Shipping Address support team or
003- Address
003-029 Amazon Business
Failures The requisitioner
Order level- billing account admin to
must ask their
and buyer address provide 'State'
account admin or
information in
IT support team
{XPATH}.
to check and
update the missing
[error code: <error
or invalid cXML
code>]
entry in the shared
XML path in PO
document.

This means that the

Line item - This order has
content in the
Shipping Address invalid characters.
003- Address purchase order
003-030
Failures cXML file is either
Order level- billing Your
missing or is
and buyer address eProcurement
invalid. Please
AMAZON CONFIDENTIAL | 27
 system refer to the error
transmits 'State' message for exact
element in error details.
${address} with
multibyte The requisitioner
characters. Please must ask their
ask your IT account admin or
support team or IT support team
Amazon Business to check and
account admin to update the missing
remove the or invalid cXML
multibyte entry in the shared
characters in XML path in PO
{XPATH}. document.

[error code: <error

code>]

This means that the

content in the
purchase order
Your
cXML file is either
eProcurement
missing or is
system transmits
invalid. Please
an invalid 'State' in
refer to the error
postal address.
message for exact
Line item - Please ask your IT
error details.
Shipping Address support team or
003- Address
003-031 Amazon Business
Failures The requisitioner
Order level- billing account admin to
must ask their
and buyer address provide a valid
account admin or
'State' information
IT support team
in {XPATH}.
to check and
update the missing
[error code: <error
or invalid cXML
code>]
entry in the shared
XML path in PO
document.

Your This means that the

eProcurement content in the
system didn't purchase order
Line item -
transmit 'Postal cXML file is either
Shipping Address
003- Address Code' in postal missing or is
003-032
Failures address. Please ask invalid. Please
Order level- billing
your IT support refer to the error
and buyer address
team or Amazon message for exact
Business account error details.
admin to
AMAZON CONFIDENTIAL | 28
 provide 'Postal The requisitioner
Code' information must ask their
in {XPATH}. account admin or
IT support team
[error code: <error to check and
code>] update the missing
or invalid cXML
entry in the shared
XML path in PO
document.

This order has

invalid characters. This means that the
content in the
Your purchase order
eProcurement cXML file is either
system transmits missing or is
'Postal Code' invalid. Please
element in refer to the error
${address} with message for exact
Line item -
multibyte error details.
Shipping Address
003- Address characters. Please
003-033
Failures ask your IT The requisitioner
Order level- billing
support team or must ask their
and buyer address
Amazon Business account admin or
account admin to IT support team
remove the to check and
multibyte update the missing
characters in or invalid cXML
{XPATH}. entry in the shared
XML path in PO
[error code: <error document.
code>]

This means that the

Your
content in the
eProcurement
purchase order
system transmits
cXML file is either
an invalid 'Postal
missing or is
Code' in postal
Line item - invalid. Please
address. Please ask
Shipping Address refer to the error
003- Address your IT support
003-034 message for exact
Failures team or Amazon
Order level- billing error details.
Business account
and buyer address
admin to provide a
The requisitioner
valid 'Postal Code'
must ask their
information in
account admin or
{XPATH}.
IT support team
to check and
AMAZON CONFIDENTIAL | 29
 [error code: <error update the missing
code>] or invalid cXML
entry in the shared
XML path in PO
document.

This means that the

content in the
Your purchase order
eProcurement cXML file is either
system didn't missing or is
transmit 'Country' invalid. Please
in postal address. refer to the error
message for exact
Line item -
Please ask your IT error details.
Shipping Address
003- Address support team or
003-035
Failures Amazon Business The requisitioner
Order level- billing
account admin to must ask their
and buyer address
provide 'Country' account admin or
information in IT support team
{XPATH}. to check and
update the missing
[error code: <error or invalid cXML
code>] entry in the shared
XML path in PO
document.

Your order is
This means that the
missing address
content in the
information.
purchase order
cXML file is either
Your
missing or is
eProcurement
invalid. Please
system didn't
refer to the error
transmit 'ISO
message for exact
Line item - Country Code' in
error details.
Shipping Address postal address.
003- Address
003-036 Please ask your IT
Failures The requisitioner
Order level- billing support team or
must ask their
and buyer address Amazon Business
account admin or
account admin to
IT support team
provide 'ISO
to check and
Country Code'
update the missing
information in
or invalid cXML
{XPATH}.
entry in the shared
XML path in PO
[error code: <error
document.
code>]

AMAZON CONFIDENTIAL | 30
 Your order
contains invalid
This means that the
address
content in the
information.
purchase order
cXML file is either
Your
missing or is
eProcurement
invalid. Please
system transmits
refer to the error
an 'ISO Country
message for exact
Line item - Code' with more
error details.
Shipping Address than 2 characters in
003- Address
003-037 postal address.
Failures The requisitioner
Order level- billing Please ask your IT
must ask their
and buyer address support team or
account admin or
Amazon Business
IT support team
account admin to
to check and
provide a valid 2
update the missing
character 'ISO
or invalid cXML
Country Code' in
entry in the shared
{XPATH}.
XML path in PO
document.
[error code: <error
code>]

Your order
contains invalid This means that the
address content in the
information. purchase order
cXML file is either
Your missing or is
eProcurement invalid. Please
system transmits refer to the error
an invalid 'ISO message for exact
Line item -
Country Code' in error details.
Shipping Address
003- Address postal address.
003-038
Failures Please ask your IT The requisitioner
Order level- billing
support team or must ask their
and buyer address
Amazon Business account admin or
account admin to IT support team
provide a valid to check and
'ISO Country update the missing
Code' information or invalid cXML
in {XPATH}. entry in the shared
XML path in PO
[error code: <error document.
code>]

AMAZON CONFIDENTIAL | 31
 Your
eProcurement
system transmits
an invalid 'Email
address'.

Please ask your IT

support team or
Amazon Business
account admin to
This means that the
provide a valid
content in the
'Email address' in
purchase order
{XPATH}. Ensure
cXML file is either
that the email
missing or is
address:
invalid. Please
refer to the error
1. Contains
message for exact
Line item - not more
error details.
Shipping Address than 64
003- Address
003-039 characters
Failures The requisitioner
Order level- billing 2. Contains
must ask their
and buyer address only one
account admin or
'@' symbol
IT support team
3. @ symbol
to check and
is not at the
update the missing
start or end
or invalid cXML
of the email
entry in the shared
address
XML path in PO
4. Isn't split
document.
into 2
different
lines

For
example: abc@em
ailaddress.com

[error code: <error

code>]

Your order has

This means that the
invalid name
Line item - content in the
information.
Shipping Address purchase order
003- Address
003-040 cXML file is either
Failures Your
Order level- billing missing or is
eProcurement
and buyer address invalid. Please
system transmits
refer to the error
an invalid 'Name'

AMAZON CONFIDENTIAL | 32
 in email address. message for exact
Please ask your IT error details.
support team or
Amazon Business The requisitioner
account admin to must ask their
provide a valid account admin or
'Name' in IT support team
{XPATH}. to check and
update the missing
[error code: <error or invalid cXML
code>] entry in the shared
XML path in PO
document.

This means that the

Your email address content in the
is missing. purchase order
cXML file is either
Your missing or is
eProcurement invalid. Please
system didn't refer to the error
transmit an 'Email message for exact
Line item -
Address'. Please error details.
Shipping Address
003- Address ask your IT
003-041
Failures support team or The requisitioner
Order level- billing
Amazon Business must ask their
and buyer address
account admin to account admin or
provide 'Email IT support team
address' in to check and
{XPATH}. update the missing
or invalid cXML
[error code: <error entry in the shared
code>] XML path in PO
document.

This means that the

Your order is content in the
missing important purchase order
information. cXML file is either
missing or is
Line item -
Your invalid. Please
Shipping Address
003- Address eProcurement refer to the error
003-042
Failures system didn't message for exact
Order level- billing
transmit a 'Name'. error details.
and buyer address
Please ask your IT
support team or The requisitioner
Amazon Business must ask their
account admin to account admin or
IT support team
AMAZON CONFIDENTIAL | 33
 provide 'Name' in to check and
{XPATH}. update the missing
or invalid cXML
[error code: <error entry in the shared
code>] XML path in PO
document.

This means that the

content in the
purchase order
Your
cXML file is either
eProcurement
missing or is
system didn’t
invalid. Please
transmit a
refer to the error
'telephone number'.
message for exact
Line item - Please ask your IT
error details.
Shipping Address support team or
003- Address
003-043 Amazon Business
Failures The requisitioner
Order level- billing account admin to
must ask their
and buyer address provide a valid
account admin or
'telephone number'
IT support team
in {XPATH}.
to check and
update the missing
[error code: <error
or invalid cXML
code>]
entry in the shared
XML path in PO
document.

This means that the

content in the
Your purchase order
eProcurement cXML file is either
system didn’t missing or is
transmit the 'Area invalid. Please
or City Code' in refer to the error
the telephone message for exact
Line item -
number. Please ask error details.
Shipping Address
003- Address your IT support
003-044
Failures team or Amazon The requisitioner
Order level- billing
Business account must ask their
and buyer address
admin to provide account admin or
'Area or City Code' IT support team
in {XPATH}. to check and
update the missing
[error code: <error or invalid cXML
code>] entry in the shared
XML path in PO
document.

AMAZON CONFIDENTIAL | 34
 This means that the
content in the
purchase order
Your
cXML file is either
eProcurement
missing or is
system didn't
invalid. Please
transmit a 'number'
refer to the error
in telephone
message for exact
Line item - number. Please ask
error details.
Shipping Address your IT support
003- Address
003-045 team or Amazon
Failures The requisitioner
Order level- billing Business account
must ask their
and buyer address admin to provide a
account admin or
valid 'number' in
IT support team
{XPATH}.
to check and
update the missing
[error code: <error
or invalid cXML
code>]
entry in the shared
XML path in PO
document.

This means that the

Your
content in the
eProcurement
purchase order
system didn’t
cXML file is either
transmit any
missing or is
content for
invalid. Please
'Number' field in
refer to the error
the 'telephone
message for exact
Line item - number'. Please
error details.
Shipping Address ask your IT
003- Address
003-046 support team or
Failures The requisitioner
Order level- billing Amazon Business
must ask their
and buyer address account admin to
account admin or
provide a valid
IT support team
'Number' for
to check and
'telephone number'
update the missing
in {XPATH}.
or invalid cXML
entry in the shared
[error code: <error
XML path in PO
code>]
document.

Your This means that the

Line item - eProcurement content in the
Shipping Address system transmits purchase order
003- Address
003-047 an invalid cXML file is either
Failures
Order level- billing ‘telephone missing or is
and buyer address number'. Please invalid. Please
ask your IT refer to the error
AMAZON CONFIDENTIAL | 35
 support team or message for exact
Amazon Business error details.
account admin to
provide a valid The requisitioner
'telephone number' must ask their
in {XPATH}. account admin or
IT support team
[error code: <error to check and
code>] update the missing
or invalid cXML
entry in the shared
XML path in PO
document.

This means that the

content in the
Your purchase order
eProcurement cXML file is either
system transmits missing or is
non-numeric invalid. Please
characters in refer to the error
'telephone number'. message for exact
Line item -
Please ask your IT error details.
Shipping Address
003- Address support team or
003-048
Failures Amazon Business The requisitioner
Order level- billing
account admin to must ask their
and buyer address
provide a numeric account admin or
'telephone number' IT support team
in {XPATH}. to check and
update the missing
[error code: <error or invalid cXML
code>] entry in the shared
XML path in PO
document.

This means that the

Your content in the
eProcurement purchase order
system didn't cXML file is either
transmit the missing or is
Line item -
required number of invalid. Please
Shipping Address
003- Address characters in the refer to the error
003-049
Failures 'telephone number'. message for exact
Order level- billing
Please ask your IT error details.
and buyer address
support team or
Amazon Business The requisitioner
account admin to must ask their
provide a valid account admin or
IT support team
AMAZON CONFIDENTIAL | 36
 'telephone number' to check and
in {XPATH}. update the missing
or invalid cXML
[error code: <error entry in the shared
code>] XML path in PO
document.

Your order
contains invalid
address This means that the
information. content in the
purchase order
Your cXML file is either
eProcurement missing or is
system transmits invalid. Please
an invalid Phone refer to the error
Number 'name' message for exact
Line item -
attribute in error details.
Shipping Address
003- Address ${Address}. Please
003-050
Failures ask your IT The requisitioner
Order level- billing
support team or must ask their
and buyer address
Amazon Business account admin or
account admin to IT support team
provide a valid to check and
Phone Number update the missing
'name' attribute in or invalid cXML
${Address} entry in the shared
{XPATH}. XML path in PO
document.
[error code: <error
code>]

Your order is This means that the

missing address content in the
information. purchase order
cXML file is either
Your missing or is
eProcurement invalid. Please
Line item - system didn't refer to the error
Shipping Address transmit the Phone message for exact
003- Address
003-051 Number 'name' error details.
Failures
Order level- billing attribute in
and buyer address ${Address}. Please The requisitioner
ask your IT must ask their
support team or account admin or
Amazon Business IT support team
account admin to to check and
provide a update the missing
valid Phone or invalid cXML
AMAZON CONFIDENTIAL | 37
 Number 'name' entry in the shared
attribute in XML path in PO
{XPATH}. document.

[error code: <error

code>]

This means that the

Your order has
content in the
invalid
purchase order
information.
cXML file is either
missing or is
Your
invalid. Please
eProcurement
refer to the error
system transmits
message for exact
Line item - an invalid
error details.
Shipping Address ${Address}. Please
003- Address
003-052 ask your IT
Failures The requisitioner
Order level- billing support team or
must ask their
and buyer address Amazon Business
account admin or
account admin to
IT support team
provide a valid
to check and
address in
update the missing
${Address}.
or invalid cXML
entry in the shared
[error code: <error
XML path in PO
code>]
document.

Your group has an

active 'shared
payment' settings, The customer's
but the default group has 'shared
payment method payment' settings.
requires However, the
configuration. default payment
method for 'shared
Please ask your IT pay' is not
support team or configured.
004 - Payment 004-001 Order Level
Amazon Business
account admin to The requisitioner
configure the must ask their
default payment account admin or
method. Follow IT support team to
these steps: set up a default
payment method
1. Sign in to for their group.
your
Amazon

AMAZON CONFIDENTIAL | 38
 Business
account
2. Go
to Account
Details > B
usiness
Settings
3. In Business
Settings,
navigate
to Billing
and
Shipping >
Payment
Methods

[error code: <error

code>]

The billing address

The billing address
for the
for your payment
requisitioner's
method is invalid.
payment method
needs to be
Please ask your IT
updated.
support team or
Amazon Business
If using Shared
account admin to
payment settings:
update your billing
address or add a
The Requisitioner
new billing address
or punchout user
for your payment
should contact
method. Follow
their Administrator
these steps:
004 - Payment 004-002 Order Level to get the billing
address updated.
1. Sign in to
your
If using Individual
Amazon
payment settings:
Business
account
The Requisitioner
2. For
or punchout user
individual
should be able to
payment
update the billing
method: Go
address
to Account
information
Details > Y
themselves as
our
indicated in the
Account >
email. They may

AMAZON CONFIDENTIAL | 39
 Your still need to work
Payments with their
3. For shared Administrator,
payment depending on how
method: Go their purchasing
to Account system is
Details > B configured.
usiness
Settings >
Payment
Methods

[error code: <error

code>]

The requisitioner's
Your payment selected payment
method is inactive method is invalid
or invalid. Please or inactive. They
add a valid need to choose or
payment method. add a new payment
Follow these steps: method.

1. Sign in to If using Shared

your payment settings:
Amazon
Business The Requisitioner
account. or punchout user
2. Go should contact
to Account their
Details > Y Administrator.
004 - Payment 004-003 Order Level
our
Accounts > If using Individual
Your payment settings:
Payments
The Requisitioner
If your group uses or punchout user
a 'shared' payment should be able to
method, please add a payment
contact your IT method themselves
support team or as indicated in the
Amazon Business email. They may
account admin. still need to work
with their
[error code: <error Administrator,
code>] depending on how
their purchasing

AMAZON CONFIDENTIAL | 40
 system is
configured.

The payment
setting for your
group was changed
from 'shared pay'
to 'individual pay'
after checkout. For
this reason, we The requisitioner
can't find a valid needs to create a
payment method in new Punchout
004 - Payment 004-004 Order Level your purchase session and choose
order. a valid 'individual'
payment method
Please choose a during checkout.
valid payment
option at
checkout.

[error code: <error

code>]

Your payment
method has The requisitioner's
expired. Please selected payment
choose another method has
payment method or expired. They need
004 - Payment 004-005 Order Level add a new payment to choose or add a
method at new payment
checkout. method using self
serve account
[error code: <error settings.
code>]

Your order total

Order value
value exceeds the
exceeds credit
credit limit
limit for the
available on your
selected payment
payment
method.
method. Please
Requisitioner or
choose a different
004 - Payment 004-006 Order Level Punchout user
payment method.
needs to choose
another payment
For Pay by Invoice
method or add a
orders, please ask
new payment
your IT support
method.
team or Amazon
Business account

AMAZON CONFIDENTIAL | 41
 admin to clear If the group is
pending invoices. using 'Pay by
Invoice' as
[error code: <error payment method,
code>] the requisitioner
should ask their
account admin for
clearance of
pending invoices.

Your credit card

security code is
invalid. Please
enter a valid credit
The requisitioner
card security code
needs to provide a
at checkout. The
valid security code
004 - Payment 004-007 Order Level CVV2, CSC, or
for their selected
CVC2 is on the
payment method
back of the credit
during checkout.
card.

[error code: <error

code>]

Your payment
method isn’t
supported. You've
used {payment
The requisitioner
method 1} and
has used 2 or more
{payment method
payment methods,
2}. These payment
which are not
methods can't be
004 - Payment 004-008 Order Level compatible with
used together.
each other. Please
ask them to use
Please choose only
only one payment
one payment
method.
method.

[error code: <error

code>]

Your selected
payment method is The selected
invalid. Please use payment method is
a different invalid. Please ask
004 - Payment 004-009 Order Level
payment method. requisitioner to use
another payment
[error code: <error method.
code>]

AMAZON CONFIDENTIAL | 42
 There's an
insufficient Order value
balance in your exceeds credit
Pay by Invoice limit available for
credit line. Please 'Pay by Invoice'.
ask your IT Please ask the
support team or requisitioner to
004 - Payment 004-010 Order Level
Amazon Business reach out their
account admin to account admin for
clear pending clearance of
invoices. pending invoices
before placing an
[error code: <error order.
code>]

This means that the

currency
information shared
in purchase order
cXML does not
There's a mismatch match the currency
in currency. set up in Pay by
Invoice settings.
Your The requisitioner
eProcurement will need to re-
system transmits a order the items.
currency that didn't
match the currency To avoid this issue
configured in your in the future, the
004 - Payment 004-011 Order Level account for Pay by requisitioner must
Invoice. Please ask ask their account
your IT support admin or IT
team or Amazon support team to
Business account check if the correct
admin to correct currency has been
the currency. configured in Pay
by Invoice settings.
[error code: <error Also, they must
code>] ensure to transmit
the same currency
configured in
business settings in
the purchase order
as well.

There's a mismatch This means that the

in the country country shared in
004 - Payment 004-012 Order Level
information. purchase content
cXML does not
AMAZON CONFIDENTIAL | 43
 Your match the country
eProcurement in Pay by Invoice
system transmits a business settings.
country that didn't
match the country To avoid this issue
configured in your in the future, the
account for Pay by requisitioner must
Invoice. Please ask ask their account
your IT support admin or IT
team or Amazon support team to
Business account always transmit the
admin to correct same country
the country. configured in
business settings in
[error code: <error purchase order as
code>] well.

Your order
contains an item
that isn’t supported
by fulfillment
This item cannot
through Pay by
be ordered through
Invoice payment
Pay by Invoice.
method.
004 - Payment 004-013 Order Level Please ask the
requisitioner to
Please choose
select a different
another payment
payment method.
method.

[error code: <error

code>]

The Pay by Invoice The Pay by Invoice

(PBI) payment option is not
method is inactive activated for the
for your account. requisitioner's
group. Please ask
Please choose the requisitioner
another payment to:
method. Another
004 - Payment 004-014 Order Level
option is to ask 1. Choose a
your IT support different
team or Amazon payment
Business account method
admin to activate 2. Ask their
the PBI payment account
method. admin or IT
support

AMAZON CONFIDENTIAL | 44
 [error code: <error team to
code>] activate
PBI for
their group

Your order
contains item(s)
that can't be
This order contains
purchased using
items which cannot
'Pay by Invoice'
be purchased by
payment method.
'Pay by Invoice'.
004 - Payment 004-015 Order Level
Please ask the
Please choose
requisitioner to
another payment
choose a different
method.
payment method.
[error code: <error
code>]

Your order
contains item(s)
This order contains
that can't be
items which cannot
purchased using
be purchased using
the selected
the payment
payment method.
method selected by
004 - Payment 004-016 Order Level
the requisitioner.
Please choose
Please ask the
another payment
requisitioner to
method.
choose a different
payment method.
[error code: <error
code>]

This is an
unknown error,
An unknown error which will require
has occurred. deep dive. This
We're sorry for the error could
inconvenience. potentially be
caused due to
004 - Payment 004-017 Order Level Please contact unsupported
Amazon Business payment method.
customer support. Here are the steps
you can take:
[error code: <error
code>] 1. Please ask
the
customer to
AMAZON CONFIDENTIAL | 45
 choose
another
payment
method or
add a new
payment
method and
retry the
order
2. If you are
still facing
issues,
please cut a
ticket to
ESI
here: https:/
/river.amaz
on.com/?or
g=AB_ESI

The default
payment plan for
The default
your group has
payment method
been deleted.
for the
requisitioner's
Please ask your IT
group has been
support team or
004 - Payment 004-018 Order Level deleted. Please
Amazon Business
guide them on how
account admin to
to configure a
add a default
default payment
payment plan.
method for their
group.
[error code: <error
code>]

Something went
wrong on our side.
We're sorry for the An unknown error
inconvenience. has happened.
Please cut a ticket
000 - Unknown 000-001 Order Level Please contact to ESI
Amazon Business here: https://river.a
customer support. mazon.com/?org=
AB_ESI
[Error code: <error
code>]

AMAZON CONFIDENTIAL | 46
 Your group was The group for
deleted. Please ask which credentials
your IT support were shared in the
team or Amazon purchase order has
Business account been deleted. The
005 - Group 005-001 Order Level
admin to add you requisitioner
to an active group. should ask their
account admin to
[error code: <error add them to an
code>] active group.

The email ID
associated with
this order isn’t
registered with any
Amazon Business
account. Please
follow these steps:

1. Create an
The email ID used
Amazon
by the requisitioner
Business
is not associated
account
with an Amazon
with your
Business account.
email ID.
2. Ask your
Please guide them
IT support
on how to create a
006 - Buyer 006-001 Order Level team or
new account with
Amazon
Amazon Business.
Business
Once the acount is
account
created, they
admin to
should ask their
add your
account admin to
email ID to
add them to an
an active
active group.
punchout
group.
3. Create a
new
Punchout
session.

[error code: <error

code>]

AMAZON CONFIDENTIAL | 47
 Punchout is
inactive for your
account.

Please ask your IT

support team or
The requisitioner
Amazon Business
should ask their
account admin to
account admin or
add you as a
IT support team to
006 - Buyer 006-002 Order Level Punchout user.
add them to a
active group where
You have an
Punchout is
option to shop
activated.
directly on
Amazon Business
website.

[error code: <error

code>]

Your email ID is
linked to multiple
Amazon Business
accounts.
The email ID used
Amazon Business by the requisitioner
allows only one should be linked
email ID for each only to one
Amazon Business account. Please
account. Please guide the
006 - Buyer 006-003 Order Level
link only one email requisitioner on
ID. how to link their
ID to a single
Need more help? account which they
Contact Amazon want to use with
Business customer Amazon Business.
support.

[error code: <error

code>]

Your order is The 'buyer's email'

missing important is not updated in
information. the requisitioner's
006 - Buyer 006-004 Order Level account settings.
The buyer's email The requisitioner
address isn't should ask their
updated in your account admin or

AMAZON CONFIDENTIAL | 48
 account settings. IT support team to
Please ask your IT update the buyer's
support team or email as per the
Amazon Business error message.
account admin to
update the 'buyer
email address' in
account settings.
Follow these steps:

1. Sign in to
your
Amazon
Business
account.
2. Go
to Account
Details > Y
our
Account >
Login and
Security.

[error code: <error

code>]

The scheduled
delivery slot
selected during
The delivery slot checkout is no
you selected at longer available.
checkout is no
longer available. This can happen
This might happen because:
when there's a
delay in sharing 1. The
your purchase checkout
007 - Shipping 007-001 Line item level
order (PO). We agreement
recommend you to broke. In
share the PO this case,
immediately after the delivery
checkout. will now be
attempted
[error code: <error at the
code>] nearest
available
slot. If the
requisitione

AMAZON CONFIDENTIAL | 49
 r has
delayed
sending the
purchase
order,
please
recommend
that they
should
submit the
purchase
order
immediatel
y after
checkout.
2. Checkout
agreement
is still
valid, but
the selected
slot is no
longer
available.
This may
happen if
we are not
receiving
slot
information
from
upstream
systems.
Please cut a
ticket to
ESI
here: https:/
/river.amaz
on.com/?or
g=AB_ESI

There's mismatch This issue happens

of information in only when the
the purchase order requisitioner is
007 - Shipping 007-002 Line item level and in your cart. trying to buy a
You've changed physical gift card.
the shipping Since the shipping
address for a address in PO is

AMAZON CONFIDENTIAL | 50
 physical gift card different from the
item after shipping address
checkout. selected during
Currently, Amazon checkout, this
Business doesn’t breaks the
support changes or checkout
updates after agreement.
checkout.
If the customer
[error code: <error wants the delivery
code>] at the new
location, please ask
them to place a
fresh order and
select the correct
delivery address
during checkout.

We can’t ship this

order to your This item cannot
selected delivery be shipped to the
location. There’s a selected delivery
regulatory or location due to
export restriction. regulatory or
007 - Shipping 007-003 Line item level
Please select a export restrictions.
different shipping Please ask the
address. requisitioner to
select a different
[error code: <error shipping address.
code>]

The customer This means that the

name in the customer name in
delivery address is delivery address is
invalid. Please ask incorrect.
your IT support
team or Amazon The requisitioner
Business account must reach out to
007 - Shipping 007-004 Line item level
admin to include a their account
valid first and last admin or IT
name in the support team and
delivery address. ask them to share
correct customer
[error code: <error name in the
code>] delivery address.

Something went This happens when

007 - Shipping 007-005 Line item level wrong on our side. our ordering
We can't find the systems are not

AMAZON CONFIDENTIAL | 51
 delivery able to fetch
information. Please delivery
select a different information for
delivery address. If certain units, due
the issue persists, to an internal issue.
please contact
Amazon Business This issue is
customer support. caused due to
information
[error code: <error unavailability from
code>] our upstream
services. Please
contact ESI by
creating a ticket
here: https://river.a
mazon.com/?org=
AB_ESI

This happens when

our ordering
systems are not
Something went able to fetch
wrong on our side. delivery address
We can't find the details for certain
delivery units, due to an
information. Please internal issue.
select a different
delivery address. If This issue is
007 - Shipping 007-006 Line item level
the issue persists, caused due to
please contact information
Amazon Business unavailability from
customer support. our upstream
services. Please
[error code: <error contact ESI by
code>] creating a ticket
here: https://river.a
mazon.com/?org=
AB_ESI

This happens when

We can't fulfill this
there are no
order because
shipping options
there's no shipping
available to fulfill
option available at
the delivery.
007 - Shipping 007-007 Line item level your specified
location. Please
This issue is
select a different
caused due to
delivery location.
information
unavailability from
AMAZON CONFIDENTIAL | 52
 [error code: <error our upstream
code>] services. Please
contact ESI by
creating a ticket
here: https://river.a
mazon.com/?org=
AB_ESI

This happens when

our ordering
systems are not
able to process the
Something went shipping address
wrong on our side. due to an internal
We can't find the issue.
shipping
information. Please This issue may be
007 - Shipping 007-008 Line item level contact Amazon caused due to
Business customer information
support. unavailability from
our upstream
[error code: <error services. Please
code>] contact ESI by
creating a ticket
here: https://river.a
mazon.com/?org=
AB_ESI

This happens when

the shipping option
chosen by the
requisitioner does
not cover the
Something went selected delivery
wrong on our side. address.
We can't find the
shipping Please ask the
information. Please customer to place a
007 - Shipping 007-009 Line item level contact Amazon fresh order and
Business customer select a different
support. shipping option
during checkout.
[error code: <error
code>] This issue may be
caused due to
information
unavailability from
our upstream
services. Please
AMAZON CONFIDENTIAL | 53
 contact ESI by
creating a ticket
here: https://river.a
mazon.com/?org=
AB_ESI

This typically
happens when the
shipping option
selected for an
item becomes
invalid and our
Something went ordering systems
wrong on our side. are not able to
We can't find a process the order.
valid ship option.
Please contact This is an internal
007 - Shipping 007-010 Line item level
Amazon Business issue caused due to
customer support. unavailable or
incorrect
[error code: <error information from
code>] our upstream
services. Please
contact ESI by
creating a ticket
here: https://river.a
mazon.com/?org=
AB_ESI

This means that the

Your content in the
eProcurement purchase order
system didn’t cXML file is either
transmit a missing or is
'shipping address'. invalid. Please
Please ask your IT refer to the error
support team or message for exact
Amazon Business error details.
account admin to
007 - Shipping 007-011 Line item level
provide 'shipping The requisitioner
address' in must ask their
/cXML/Request/Or account admin or
derRequest/OrderR IT support team
equestHeader/Ship to check and
To. update the missing
or invalid cXML
[error code: <error entry in the shared
code>] XML path in PO
document.
AMAZON CONFIDENTIAL | 54
 The requisitioner
should upload a
valid KYC
document for this
purchase. They
should be able to
do this on their
own on the Your
Orders page.
This item requires
cross-country If the requisitioner
shipping and a is unable to do it,
valid KYC they should contact
document. Please their account
upload a valid admin or IT
KYC documents in support team for
007 - Shipping 007-012 Line item level 'Your Orders' page. support in
Need more help? uploading the
Contact Amazon document.
Business customer
support. Support from CS:
Please guide users
[error code: <error on how they can
code>] upload the
document on YO
page. Exact steps
for document
upload are
mentioned
here: https://w.ama
zon.com/bin/view/
AEE/CX/KYC/UX
/YourOrders

Please ask the

Something went
requisitioner to
wrong on our side.
order a different
This item requires
product which
scheduled delivery,
does not require
which isn't
scheduled delivery.
supported at this
007 - Shipping 007-013 Line item level time. Please
Please ask the
contact Amazon
requisitioner to:
Business customer
support.
1. Choose
another
[error code: <error
delivery
code>]
option

AMAZON CONFIDENTIAL | 55
 which does
not include
scheduled
delivery
2. Order a
different
product
which does
not require
scheduled
delivery.

Your order
contains an offer
that isn’t available
Please ask the
at your specified
requisitioner to
location. Please
007 - Shipping 007-014 Line item level select a different
select a different
item or offer and
item or offer.
place a new order.
[error code: <error
code>]

Prices on our
The 'order total'
website can
exceeds the
fluctuate. The
safeguard limit set
order was either a
by your
non-checkout order
organization.
or checkout
Delaying the
agreement broke
submission of the
for this order. Due
purchase order
to this, a safeguard
(PO) or adding
value was
items to cart after
exceeded when the
checkout might
order was
008 - Tolerances 008-001 Order Level cause large price
processed.
changes.
Here are the
We recommend
options:
you to share the
PO immediately
1. The
and not add items
Requisition
to the cart after
er or
checkout.
punchout
user can re-
[error code: <error
order the
code>]
item(s).

AMAZON CONFIDENTIAL | 56
 2. The
requisistion
er can ask
the admin
to adjust
the
organizatio
n's order
safeguards
3. The
Requisition
er or
punchout
user can try
seeking
expedited
approval
for their
orders to
avoid large
price
changes

Prices on our
website can
fluctuate. The
The 'shipping fee'
order was either a
exceeds the
non-checkout order
safeguard limit set
or checkout
by your
agreement broke
organization.
for this order. Due
Delaying the
to this, a safeguard
submission of the
value was
purchase order
exceeded when the
(PO) might cause
order was
008 - Tolerances 008-002 Order Level changes in
processed.
shipping fee.
Here are the
We recommend
options:
you to share the
PO immediately
1. The
after checkout.
Requisition
er or
[error code: <error
punchout
code>]
user can re-
order the
item(s).

AMAZON CONFIDENTIAL | 57
 2. The
requisistion
er can ask
the admin
to adjust
the
organizatio
n's order
safeguards
3. The
Requisition
er or
punchout
user can try
seeking
expedited
approval
for their
orders to
avoid large
price
changes

Prices on our
The 'item subtotal'
website can
exceeds the
fluctuate. The
safeguard limit set
order was either a
by your
non-checkout order
organization.
or checkout
Delaying the
agreement broke
submission of the
for this order. Due
purchase order
to this, a safeguard
(PO) or adding
value was
items to cart after
exceeded when the
checkout might
order was
008 - Tolerances 008-003 Order Level cause large price
processed.
changes.
Here are the
We recommend
options:
you to share the
PO immediately
1. The
and not add items
Requisition
to the cart after
er or
checkout.
punchout
user can re-
[error code: <error
order the
code>]
item(s).

AMAZON CONFIDENTIAL | 58
 2. The
requisitione
r can ask
the admin
to adjust
the
organizatio
n's order
safeguards
3. The
Requisition
er or
punchout
user can try
seeking
expedited
approval
for their
orders to
avoid large
price
changes

The order was

either a non-
checkout order or
The order will not checkout
reach you within agreement broke
the delivery time for this order. Due
limit set by your to this, a safeguard
organization. value was
Delaying the exceeded when the
submission of order was
purchase order processed.
(PO) might delay
008 - Tolerances 008-004 Order Level
the delivery. Here are the
options:
We recommend
you to share the 1. The
PO immediately Requisition
after checkout. er or
punchout
[error code: <error user can re-
code>] order the
item(s).
2. The
requisitione

AMAZON CONFIDENTIAL | 59
 r can ask
the admin
to adjust
the
organizatio
n's order
safeguards
3. The
Requisition
er or
punchout
user can try
seeking
expedited
approval
for their
orders to
avoid large
price
changes

Prices on our
website can
The 'unit price'
fluctuate. The
exceeds the
order was either a
safeguard limit set
non-checkout order
by your
or checkout
organization.
agreement broke
Delaying the
for this order. Due
submission of the
to this, a safeguard
purchase order
value was
(PO) or adding
exceeded when the
items to cart after
order was
checkout might
processed.
008 - Tolerances 008-005 Line item level cause large price
changes.
Here are the
options:
We recommend
you to share the
1. The
PO immediately
Requisition
and not add items
er or
to the cart after
punchout
checkout.
user can re-
order the
[error code: <error
item(s).
code>]
2. The
requisitione

AMAZON CONFIDENTIAL | 60
 r can ask
the admin
to adjust
the
organizatio
n's order
safeguards
3. The
Requisition
er or
punchout
user can try
seeking
expedited
approval
for their
orders to
avoid large
price
changes

Your order
contains an item
that isn’t Fulfilled Please ask the
by Amazon. Your requisitioner to
organization only choose items that
allows items that are Fulfilled by
are Fulfilled by Amazon because
008 - Tolerances 008-006 Line item level
Amazon. Please their organization
select an item that doesn't allow
is Fulfilled by orders shipped and
Amazon. sold by a Third-
Party Seller.
[error code: <error
code>]

Here are the

The seller's stock possible options:
isn't enough to
meet your 1. The
requested quantity. Requisition
Your organization er or
008 - Tolerances 008-007 Line item level
only allows punchout
purchases if the user can try
requested quantity re-ordering
is available. Please (in smaller
reduce the quantity quantities if
possible).
AMAZON CONFIDENTIAL | 61
 or choose another 2. Choose
seller. another
seller and
[error code: <error place a
code>] fresh order.
3. Ask
account
admin to
adjust the
organizatio
n's order
safeguard.

Here are the

possible options:

1. The
Requisition
er or
punchout
user can
Your order choose a
contains an item different
that is currently product and
unavailable and we place a
can't find a suitable fresh order.
008 - Tolerances 008-008 Line item level replacement. 2. The
Please select Requisition
another item. er or
punchout
[error code: <error user can try
code>] seeking
expedited
approval
for their
orders to
avoid stock
out
scenarios.

Here are the

Your order possible options:
contains an offer
008 - Tolerances 008-009 Line item level
that is unavailable. 1. The
Please select a Requisition
er or

AMAZON CONFIDENTIAL | 62
 different item or punchout
offer. user can
choose a
[error code: <error different
code>] product and
place a
fresh order.
2. The
Requisition
er or
punchout
user can try
seeking
expedited
approval
for their
orders to
avoid such
issues.

The selected seller

doesn't meet your Please ask the
organization's requisitioner or
buying Punchout user to
requirements. choose items from
a different seller,
009 - Curation 009-001 Line item level
Please select a who is compliant
different seller and with their
place a new order. organization's
purchasing
[error code: <error policies.
code>]

The item or the

Please ask the
seller is blocked by
requisitioner or
your organization.
Punchout user to
choose items from
Please place a new
a different seller,
009 - Curation 009-002 Line item level purchase order
who is compliant
with a different
with their
item and seller.
organization's
purchasing
[error code: <error
policies.
code>]

You've tried to The requisitioner

010 - Unsupported
010-001 Line item level purchase a should ask their
items
customized item admin to activate

AMAZON CONFIDENTIAL | 63
 that is only enhanced checkout
available through for their
enhanced checkout organization.
feature in Please educate the
Punchout. customer about
Currently, enhanced checkout
enhanced checkout benefits and
is inactive for your connect them with
account. IS by cutting a
ticket here:
We recommend
you to activate the https://river.amazo
enhanced checkout n.com/?org=AB_E
feature. Please SI
contact your
Amazon Business
account admin or
Amazon Business
customer support.

[error code: <error

code>]

You've tried to
purchase an
Amazon Home
Services item that
is only available The requisitioner
through enhanced should ask their
checkout feature in administrator to
Punchout. activate enhanced
Currently, checkout for their
enhanced checkout organization.
is inactive for your Please educate the
account. customer about
010 - Unsupported
010-002 Line item level enhanced checkout
items
We recommend benefits and
you to activate the connect them with
enhanced checkout IS by cutting a
feature. Please ticket here:
contact your
Amazon Business https://river.amazo
account admin or n.com/?org=AB_E
Amazon Business SI
customer support.

[error code: <error

code>]

AMAZON CONFIDENTIAL | 64
 You've tried to
purchase a digital
item that is only
available
The requisitioner
through enhanced
should ask their
checkout feature in
admin to activate
Punchout.
enhanced checkout
Currently,
for their
enhanced checkout
organization.
is inactive for your
Please educate the
account.
customer about
010 - Unsupported
010-003 Line item level enhanced checkout
items We recommend
benefits and
you to activate the
connect them with
enhanced checkout
IS by cutting a
feature. Please
ticket here:
contact your
Amazon Business
https://river.amazo
account admin or
n.com/?org=AB_E
Amazon Business
SI
customer support.

[error code: <error

code>]

You've tried to
purchase an eGift
card that is only
The requisitioner
available
should ask their
through enhanced
admin to activate
checkout feature in
enhanced checkout
Punchout.
for their
Currently,
organization.
enhanced checkout
Please educate the
is inactive for your
customer about
010 - Unsupported account.
010-004 Line item level enhanced checkout
items
benefits and
We recommend
connect them with
you to activate the
IS by cutting a
enhanced checkout
ticket here:
feature. Please
contact your
https://river.amazo
Amazon Business
n.com/?org=AB_E
account admin or
SI
Amazon Business
customer support.

AMAZON CONFIDENTIAL | 65
 [error code: <error
code>]

You've tried to
purchase a
magazine that is
only available
The requisitioner
through enhanced
should ask their
checkout feature in
admin to activate
Punchout.
enhanced checkout
Currently,
for their
enhanced checkout
organization.
is inactive for your
Please educate the
account.
customer about
010 - Unsupported
010-005 Line item level enhanced checkout
items We recommend
benefits and
you to activate the
connect them with
enhanced checkout
IS by cutting a
feature. Please
ticket here:
contact your
Amazon Business
https://river.amazo
account admin or
n.com/?org=AB_E
Amazon Business
SI
customer support.

[error code: <error

code>]

Your order has an This means that the

invalid currency content in the
code. purchase order
cXML file is either
Your missing or is
eProcurement invalid. Please
system transmits a refer to the error
‘Money' element in message for exact
'Unit' Price with error details.
011 - Currency invalid ISO
011-001 Order Level
related currency code. The requisitioner
Please ask your IT must ask their
support team or account admin or
Amazon Business IT support team
account admin to to check and
include a valid 3- update the missing
digit ISO currency or invalid cXML
code in entry in the shared
/cXML/Request/Or XML path in PO
derRequest/ItemO document.

AMAZON CONFIDENTIAL | 66
 ut/ItemDetail/Unit
Price/Money.

[error code: <error

code>]

Your order has an

invalid numeric
value. This means that the
content in the
Your purchase order
eProcurement cXML file is either
system transmits a missing or is
'Money' element in invalid. Please
'Unit Price' with refer to the error
invalid numeric message for exact
value. Please ask error details.
011 - Currency your IT support
011-002 Order Level
related team or Amazon The requisitioner
Business account must ask their
admin to provide a account admin or
valid numeric IT support team
value in to check and
/cXML/Request/Or update the missing
derRequest/ItemO or invalid cXML
ut/ItemDetail/Unit entry in the shared
Price/Money. XML path in PO
document.
[error code: <error
code>]

Your order has This means that the

invalid currency content in the
code. purchase order
cXML file is either
Your missing or is
eProcurement invalid. Please
system transmits a refer to the error
'Money' element in message for exact
011 - Currency
011-003 Order Level 'Tax' with invalid error details.
related
ISO currency code.
Please ask your IT The requisitioner
support team or must ask their
Amazon Business account admin or
account admin to IT support team
provide a valid 3- to check and
digit ISO currency update the missing
code in or invalid cXML

AMAZON CONFIDENTIAL | 67
 /cXML/Request/Or entry in the shared
derRequest/ItemO XML path in PO
ut/ItemDetail/Unit document.
Price/Money.

[error code: <error

code>]

Your order has

invalid numeric
This means that the
value.
content in the
purchase order
Your
cXML file is either
eProcurement
missing or is
system transmits a
invalid. Please
‘Money' element in
refer to the error
'Tax' with invalid
message for exact
numeric value.
error details.
Please ask your IT
011 - Currency
011-004 Order Level support team or
related The requisitioner
Amazon Business
must ask their
account admin to
account admin or
provide a valid
IT support team
numeric value in
to check and
/cXML/Request/Or
update the missing
derRequest/ItemO
or invalid cXML
ut/ItemDetail/Unit
entry in the shared
Price/Money.
XML path in PO
document.
[error code: <error
code>]

Your order has This means that the

invalid currency content in the
code. purchase order
cXML file is either
Your missing or is
eProcurement invalid. Please
system transmits a refer to the error
011 - Currency 'Money' element in message for exact
011-005 Order Level
related 'Shipping' with error details.
invalid ISO
currency code. The requisitioner
Please ask your IT must ask their
support team or account admin or
Amazon Business IT support team
account admin to to check and
provide a valid 3- update the missing

AMAZON CONFIDENTIAL | 68
 digit ISO currency or invalid cXML
code in the entry in the shared
/cXML/Request/Or XML path in PO
derRequest/ItemO document.
ut/ItemDetail/Unit
Price/Money

[error code: <error

code>]

Your order has This means that the

invalid numeric content in the
value. purchase order
cXML file is either
Your missing or is
eProcurement invalid. Please
system transmits a refer to the error
'Money' element in message for exact
'Shipping' with error details.
011 - Currency invalid numeric
011-006 Order Level
related value. Please input The requisitioner
a valid numeric must ask their
value in account admin or
/cXML/Request/Or IT support team
derRequest/ItemO to check and
ut/ItemDetail/Unit update the missing
Price/Money. or invalid cXML
entry in the shared
[error code: <error XML path in PO
code>] document.

Your order has This means that the

invalid currency content in the
code. purchase order
cXML file is either
Your missing or is
eProcurement invalid. Please
system transmits a refer to the error
'Money' element in message for exact
011 - Currency
011-007 Order Level distribution charge error details.
related
with invalid ISO
currency code. The requisitioner
Please ask your IT must ask their
support team or account admin or
Amazon Business IT support team
account admin to to check and
provide a valid 3- update the missing
digit ISO currency or invalid cXML

AMAZON CONFIDENTIAL | 69
 code in the entry in the shared
/cXML/Request/Or XML path in PO
derRequest/ItemO document.
ut/ItemDetail/Unit
Price/Money.

[error code: <error

code>]

Your order has

invalid numeric
value. This means that the
content in the
Your purchase order
eProcurement cXML file is either
system transmits a missing or is
'Money' element in invalid. Please
distribution charge refer to the error
with invalid message for exact
numeric value. error details.
011 - Currency Please ask your IT
011-008 Order Level
related support team or The requisitioner
Amazon Business must ask their
account admin to account admin or
provide a valid IT support team
numeric value in to check and
/cXML/Request/Or update the missing
derRequest/ItemO or invalid cXML
ut/ItemDetail/Unit entry in the shared
Price/Money. XML path in PO
document.
[error code: <error
code>]

Your order has This means that the

invalid currency content in the
code. purchase order
cXML file is either
Your missing or is
eProcurement invalid. Please
011 - Currency system transmits a refer to the error
011-009 Order Level
related 'Money' element message for exact
with invalid ISO error details.
currency code.
Please ask your IT The requisitioner
support team or must ask their
Amazon Business account admin or
account admin to IT support team

AMAZON CONFIDENTIAL | 70
 provide a valid 3- to check and
digit ISO currency update the missing
code in or invalid cXML
/cXML/Request/Or entry in the shared
derRequest/ItemO XML path in PO
ut/ItemDetail/Unit document.
Price/Money.

[error code: <error

code>]

Your order has

invalid numeric
This means that the
value.
content in the
purchase order
Your
cXML file is either
eProcurement
missing or is
system transmits a
invalid. Please
'Money' element
refer to the error
with invalid
message for exact
numeric value.
error details.
Please ask your IT
011 - Currency
011-010 Order Level support team or
related The requisitioner
Amazon Business
must ask their
account admin to
account admin or
provide a valid
IT support team
numeric value in
to check and
/cXML/Request/Or
update the missing
derRequest/ItemO
or invalid cXML
ut/ItemDetail/Unit
entry in the shared
Price/Money.
XML path in PO
document.
[error code: <error
code>]

Your order This means that the

contains an content in the
unsupported purchase order
currency. cXML file is either
missing or is
Your invalid. Please
011 - Currency
011-011 Order Level eProcurement refer to the error
related
system transmits a message for exact
Currency error details.
{expectedCurrency
} that isn't The requisitioner
supported by must ask their
Amazon Business account admin or

AMAZON CONFIDENTIAL | 71
 in IT support team
{marketplaceName to check and
}. Please ask your update the missing
IT support team or or invalid cXML
Amazon Business entry in the shared
account admin to XML path in PO
provide a valid document.
currency
{supportedCurrenc
y} for
{marketplaceName
} in
/cXML/Request/Or
derRequest/ItemO
ut/ItemDetail/Unit
Price.

[error code: <error

code>]

The billing address

for Multi Legal
This means that the
Entity (MLE) is
content in the
missing.
purchase order
cXML file is either
Your
missing or is
eProcurement
invalid. Please
system didn't
refer to the error
transmit any data
message for exact
in the 'billing
error details.
address' field for
012 - MLE 012-001 Order Level MLE mapping
The requisitioner
setup. Please ask
must ask their
your IT support
account admin or
team or Amazon
IT support team
Business account
to check and
admin to update
update the missing
the billing address
or invalid cXML
for MLE setup in
entry in the shared
{XPATH}.
XML path in PO
document.
[error code: <error
code>]

Your This means that the

eProcurement content in the
012 - MLE 012-002 Order Level system transmits purchase order
an invalid billing cXML file is either
information for missing or is
AMAZON CONFIDENTIAL | 72
 Multi Legal Entity invalid. Please
(MLE) mapping refer to the error
setup. message for exact
error details.
Please ask your IT
support team or The requisitioner
Amazon Business must ask their
account admin to account admin or
provide a valid IT support team
billing information to check and
for MLE setup. update the missing
or invalid cXML
[error code: <error entry in the shared
code>] XML path in PO
document.

The payment
setting for Multi
Legal Entity
(MLE) group is
incorrect.

The payment
setting for your
MLE group is set
to 'individual
Please guide the
payment', instead
customer as shown
012 - MLE 012-003 Order Level of 'shared pay'.
in the error
Please ask your IT
message.
support team or
Amazon Business
account admin to
change the
payment setting for
MLE group to
‘shared pay'.

[error code: <error

code>]

This error is
This order has
specific to Brutus
missing
customers. It
information.
means that the
014 - Brutus 014-001 Order Level custom content for
Your
Brutus in purchase
eProcurement
order cXML file is
system didn't
missing. Missing
transmit any data
custom field could
AMAZON CONFIDENTIAL | 73
 in the custom field. be one of the
Please ask your IT following:
support team or Company,
Amazon Business Location, Cost Ctr,
admin to include Account, Prd Line,
valid data in Channel, Project
/cXML/Request/Or
derRequest/ItemO The requisitioner
ut/Distribution. must ask their
account admin or
[error code: <error IT support team
code>] to check and
update the missing
cXML entry in the
shared XML path
in PO document.

Your
eProcurement
system transmits
an invalid custom
gift card value of
${ActualGiftCard
Value}. Amazon
Business only
The requisitioner
accepts custom gift
should ask their
card value between
account admin or
$25 and $2000.
IT support team to
split the order into
Please ask you IT
015 - Limit based multiple purchase
015-001 Order Level support team or
rejections orders such that
Amazon Business
each purchase
account admin to
order contains no
update a custom
more than 50 items
gift card value
or 999 item
between $25 and
quantity.
$2000 in
/cXML/Request/Or
derRequest/ItemO
ut/ItemDetail/Unit
Price.

[Error code: <error

code>]

Your The requisitioner

015 - Limit based eProcurement should ask their
015-002 Line item level
rejections system transmits account admin or
an invalid custom IT support team to
AMAZON CONFIDENTIAL | 74
 gift card value of provide a gift card
${ActualGiftCard value between $25
Value}. Amazon to $2000 in the
Business only purchase order
accepts custom gift document.
card value between
$25 and $2000.

Please ask you IT

support team or
Amazon Business
account admin to
update a custom
gift card value
between $25 and
$2000 in
/cXML/Request/Or
derRequest/ItemO
ut/ItemDetail/Unit
Price.

[Error code: <error

code>]

The customer has

exceeded the
temporary quantity
limit set for this
item. They can:
Your order
exceeds the 1. Wait for
temporary quantity some time
limit for this item. before
015 - Limit based
015-003 Line item level Please reorder after placing a
rejections
some time. new order
for this
[Error code: <error item.
code>] 2. Select a
different
item and
place the
order.

Your order
The requisitioner
015 - Limit based quantity is below
015-004 Line item level should order as per
rejections the minimum order
the minimum order
quantity of

AMAZON CONFIDENTIAL | 75
 {MinimumQuantit quantity set out in
y}. Please place a the email.
new order with a
minimum quantity
of
{MinimumQuantit
y}.

[Error code: <error

code>]

Situation 1 (If we
can get
information on
stock availability):

We can't fulfill
your order due to
shortage of stock
for this item. We
only
have {availableQu
antity} in stock.
For situation 1:
Please reduce the
The requisitioner
item quantity to
can reduce the
{availableQuantity
quantity to
} or lesser.
'available quantity'
and place a new
[Error code: <error
015 - Limit based order.
015-005 Line item level code>]
rejections
For situation 2:
Situation 2 (If we
The requisitioner
can't get
should select a
information on
different product
stock availability):
and place a new
order.
We can't fulfill
your order due to
shortage of stock
for this item. We're
trying to get
information on
stock availability.
In the meantime,
please choose
another similar
item.

AMAZON CONFIDENTIAL | 76
 [Error code: <error
code>]

Your order is
below the required
minimum purchase
The requisitioner
amount of $25.
should order as per
Please place a new
015 - Limit based the minimum
015-006 Order Level order with a total
rejections purchase amount
cart value of $25
set out in the
or more.
email.
[Error code: <error
code>]

You've tried to
place a non-
punchout order.
Your group is only
Please ask the
enabled for
requisitioner to use
punchout based
Punchout for
016 - InvalidInput 016-002 Order Level ordering. Please
placing an order
use Punchout when
with Amazon
purchasing on
Business.
Amazon Business.

[Error code: <error

code>]

Your
eProcurement
system isn’t
configured to
purchase from
Amazon Business.
The requisitioner
Please contact your should ask their
017 - IT support team or account admin or
017-001 Order Level
Configuration Amazon Business IT support team to
account admin to set up Punchout for
set up Punchout their group.
configuration for
your group with
ID: {group ID}.

[Error code: <error

code>]

AMAZON CONFIDENTIAL | 77
 Enhanced checkout
isn't activated for
your group. Requisitioner must
ask their account
Please ask your IT admin to activate
support team or enhanced checkout
Amazon Business for their respective
018 - Checkout
018-001 Order Level account admin to group.
Pre-Validation
activate the
enhanced checkout Please educate the
for group ID: requisitioner about
{groupId}. enhanced checkout
benefits.
[Error code: <error
code>]

There's a delay in
The Requisitioner
sending the
or punchout user
purchase order. We
should try seeking
recommend you to
expedited approval
018 - Checkout share the purchase
018-002 Order Level for their orders and
Pre-Validation order within 7 days
submit the
from checkout.
purchase orders
within 7 days from
Error code: <error
checkout.
code>]

The items are The requisitioner

copied from a must always create
previous order or fresh punchout
your eProcurement sessions for each
system sends new order. If they
multiple purchase use the same cart
018 - Checkout orders for the same content for
018-003 Order Level
Pre-Validation cart. Please create submitting
a new punchout multiple purchase
session for each orders, they will
purchase order. not be able to take
checkout
[Error code: <error agreement benefits
code>] for such orders.

You've canceled The requisitioner

one or more items must ask their IT
from your order. support team or
018 - Checkout
018-004 Order Level However, your Amazon Business
Pre-Validation
eProcurement account admin to
transmits a always remove
purchase order that canceled item(s)

AMAZON CONFIDENTIAL | 78
 still contains from the purchase
canceled item(s). order.

Please ask your IT

support team or
Amazon Business
account admin to
always remove
canceled item(s)
from the purchase
order.

[Error code: <error

code>]

Your
eProcurement
system combines
items from
multiple Punchout
session IDs into a Please educate the
single purchase requisitioner and
order (PO). account admin that
Currently, Amazon they should not
Business doesn't combine carts from
018 - Checkout support this multiple Punchout
018-005 Order Level
Pre-Validation capability. session IDs into a
single purchae
To avoid this, order. This is not
please don't supported by
combine items Amazon Business
from multiple currently.
session IDs into a
single PO.

[Error code: <error

code>]

The total item Please ask the

quantity in your requisitioner to not
purchase order is change the cart
more than the total content after
018 - Checkout item quantity in checkout. This
018-006 Order Level
Pre-Validation your cart. You results in checkout
might have agreement getting
changed the broken and then
item(s) in your cart customer is not
after checkout. able to take benefit

AMAZON CONFIDENTIAL | 79
 Currently, Amazon of the enhanced
Business doesn't checkout offering.
support this
capability.

To avoid such
issues, please don't
change the item
quantity in your
cart after checkout.

[Error code: <error

code>]

The total item

quantity in your
purchase order is
less than the total
item quantity in
your cart. You
Please ask the
might have
requisitioner to not
changed the
change the cart
item(s) in your cart
content after
after checkout.
checkout. This
Currently, Amazon
018 - Checkout results in checkout
018-007 Order Level Business doesn't
Pre-Validation agreement getting
support this
broken and then
capability.
customer is not
able to take benefit
To avoid such
of the enhanced
issues, please don't
checkout offering.
change the item
quantity in your
cart after checkout.

[Error code: <error

code>]

Please ask the

You've shared an requisitioner to not
additional item change the cart
{ASIN 1} in your content after
018 - Checkout purchase order that checkout. This
018-008 Order Level
Pre-Validation isn't in your cart. results in checkout
Adding new items agreement getting
to your purchase broken and then
order after customer is not
able to take benefit

AMAZON CONFIDENTIAL | 80
 checkout isn't of the enhanced
supported. checkout offering.

Please don't add

new items to your
cart after checkout.

[Error code: <error

code>]

The quantity for

item {ASIN} in
your purchase
order doesn't
match and the
quantity for item
B071HL3KMP in Please ask the
your cart don't requisitioner to not
match. You might change the cart
have changed the content after
quantity in your checkout. This
018 - Checkout cart after checkout. results in checkout
018-009 Order Level
Pre-Validation Currently, Amazon agreement getting
Business doesn't broken and then
support this customer is not
capability. able to take benefit
of the enhanced
Please don't checkout offering.
change the item
quantity in your
cart after checkout.

[Error code: <error

code>]

The total order

Please ask the
value for item
requisitioner to not
{ASIN 1} in your
change the cart
purchase order
content after
({PO Total
checkout. This
Amount}) is less
018 - Checkout results in checkout
018-010 Order Level than the total order
Pre-Validation agreement getting
value in your cart
broken and then
({POOM total
customer is not
amount}). This
able to take benefit
happens if the
of the enhanced
quantity for this
checkout offering.
item {ASIN 1} has

AMAZON CONFIDENTIAL | 81
 been modified
after checkout or if
your eProcurement
system transmits
an incorrect item
value.

Please don't
change the
contents in your
cart after checkout.

[Error code: <error

code>]

There's a mismatch
of information. The requisitioner
should ask their
The country shared account admin or
in PurchaseOrder IT support team to
(PO) always send the
({orderMarketplac same country
e}) is different which was used to
from country create the
shared in Punchout session
PunchoutSetupReq in purchase order
018 - Checkout uest (POSR) as well.
018-011 Order Level
Pre-Validation ({punchoutMarket
place}). Please ask If they send a
your IT support different country in
team or Amazon purchase order, it
Business account results in checkout
admin to always agreement getting
share the same broken and then
country in POSR customer is not
and PO. able to take benefit
of the enhanced
[Error code: <error checkout offering.
code>]

You've used test The requisitioner

mode for a group should ask their
that isn't account admin or
018 - Checkout
018-012 Order Level configured for IT support team to
Pre-Validation
enhanced activate enhanced
checkout. checkout for their
test mode group.

AMAZON CONFIDENTIAL | 82
 Please ask your IT
support team or
Amazon Business
account admin to
activate enhanced
checkout for group
ID: {groupId}.

[Error code: <error

code>]

You've used test

mode for a
scenario that isn’t
supported in
enhanced The requisitioner
checkout. should ask their
account admin or
Please try out a IT support team for
018 - Checkout
018-013 Order Level different test assistance with test
Pre-Validation
scenario or contact mode scenarios
your IT support that work with
team or Amazon enhanced
Business account checkout.
admin.

[Error code: <error

code>]

This item is not

available for
purchase by
Please ask the
Amazon Business
requisitioner to
020 - B2B customers. Please
020 - 001 Line item level choose a different
Eligibility choose a different
item and place a
item.
new order.
[Error code: <error
code>]

This item requires

K12 credential.
Please contact your
Please guide the
IT support team or
020 - B2B requisitioner as per
020 - 002 Line item level your Amazon
Eligibility the message in the
Business account
email.
admin to access
your organization's
K12 credential.

AMAZON CONFIDENTIAL | 83
 Access the
credential by
following these
steps:

1. Sign in to
Amazon
Business.
2. Go
to Account
Details > B
usiness
Settings.
3. In Business
Settings,
navigate
to Certifica
tions > Lic
enses and
Credential
s.

[Error code: <error

code>]

This item requires

a Panasonic IT-
VAR reseller
license. Please
contact your IT
support team or
your Amazon
Business account
admin to access
your organization's
Please guide the
Panasonic IT-VAR
020 - B2B requisitioner as per
020 - 003 Line item level reseller license.
Eligibility the message in the
email.
Access the license
by following these
steps:

1. Sign in to
Amazon
Business.
2. Go
to Account
Details > B

AMAZON CONFIDENTIAL | 84
 usiness
Settings.
3. In Business
Settings,
navigate
to Certifica
tions > Lic
enses and
Credential
s.

[Error code: <error

code>]

This item requires

a beauty license.
Please contact your
IT support team or
your Amazon
Business account
admin to access
your organization's
beauty license.

Access the license

by following these
steps:

1. Sign in to
Please guide the
Amazon
020 - B2B requisitioner as per
020 - 004 Line item level Business.
Eligibility the message in the
2. Go
email.
to Account
Details > B
usiness
Settings.
3. In Business
Settings,
navigate
to Certifica
tions > Lic
enses and
Credential
s.

[Error code: <error

code>]

AMAZON CONFIDENTIAL | 85
 This item or offer
It seems that the
is only available
requisitioner does
for purchase by
not have an
Amazon Business
Amazon Business
customers. Please
account. The
020 - B2B choose a different
020 - 005 Line item level requisitioner needs
Eligibility item or create an
to create an
Amazon Business
Amazon Business
account.
account for
purchasing this
[Error code: <error
item.
code>]

The requisitioner
needs to provide a
This item is for commercial
shipping only to a shipping address
commercial for this item.
address. You've
provided a If the
residential requisitioner's
020 - B2B
020 - 006 Line item level shipping address. group has shared
Eligibility
Please provide a address settings,
commercial they should ask
shipping address. their account
admin or IT
[Error code: <error support team to
code>] add a shared
commercial
address.

The seller can't

ship the item to the
The requisitioner
requested state
needs to select a
because of the
different item or a
shipping
different seller, as
020 - B2B restrictions. Please
020 - 007 Line item level this seller is unable
Eligibility select another
to ship to the
seller or choose a
requested state due
different item.
to shipping
restrictions.
[Error code: <error
code>]

This item is The shipping

available for address selected by
020 - B2B
020 - 008 Line item level purchase with a requisitioner does
Eligibility
valid license. Your not match the
shipping address address on the

AMAZON CONFIDENTIAL | 86
 didn't match the license. The
address associated requisitioner needs
with the license. to use the same
Please provide a shipping address as
valid license and that in the license.
associated shipping
address.

[Error code: <error

code>]

This item is
available for
purchase with a
valid healthcare The requisitioner
license. Your should ask their
healthcare license account admin to
020 - B2B
020 - 009 Line item level has expired. Please renew the
Eligibility
renew your license healthcare license
or add a new for their account or
license. add a new license.

Error code: <error

code>]

The 'state'
mentioned in the The state in
shipping address shipping address
and the 'state' selected by
mentioned in your requisitioner does
healthcare license not match the state
don't match. Please in the address on
020 - B2B
020 - 010 Line item level update the 'state' in the healthcare
Eligibility
the shipping license. The
address to match requisitioner needs
the 'state' in your to use the same
license. state in shipping
address as that in
[Error code: <error the license.
code>]

This item is only

available for This item cannot
purchase by the US be purchased by
020 - B2B Army. If you are a anyone who is not
020 - 011 Line item level
Eligibility US Army in the US armed
personnel, please forces. Please ask
use approved the requisitioner to
credentials. If you

AMAZON CONFIDENTIAL | 87
 aren't in the US choose a different
Army, please item.
choose a different
item. If the requisitioner
is from the US
[Error code: <error armed forces, they
code>] need to provide
necessary
credentials to
validate the
purchase.

This item is
available for
purchase with a
valid healthcare The requisitioner
license. Your should ask their
healthcare license account admin to
020 - B2B
020 - 012 Line item level has expired. Please renew the
Eligibility
renew your license healthcare license
or add a new for their account or
license. add a new license.

[Error code: <error

code>]

This item is not

available for
purchase with your Please ask the
credentials. Please requisitoner to
020 - B2B
020 - 013 Line item level choose a different choose a different
Eligibility
item. item and place a
fresh order.
[Error code: <error
code>]

This item is
available for
This item is only
purchase only
available for
through an invite
purchase under an
program. The
'Invite Program'.
020 - B2B requisitioner is not
020 - 014 Line item level Please choose a
Eligibility a part of the invite
different item.
program.
[Error code: <error
Please ask the
code>]
requisitioner to
choose a different

AMAZON CONFIDENTIAL | 88
 item and place a
fresh order.

This item is not

available for
purchase by your Please ask the
group. Please requisitoner to
020 - B2B
020 - 015 Line item level choose a different choose a different
Eligibility
item. item and place a
fresh order.
[error code: <error
code>]

You've tried to
order multiple
quantities for a
Please ask the
bundled item.
requisitioner to
Currently, Amazon
reduce the item
Business only
quantity for
021-Bundled Items 021-001 Line item level allows 1 quantity
bundled items to 1
for this item.
and place a new
Please set the item
order. Please refer
quantity to 1.
to email for details.
[Error code: <error
code>]

Your order
Please ask the
contains bundled
requisitioner to
items. You've
refrain from
updated the items
making updates to
or quantities in this
cart items after
bundle after
checkout to avoid
checkout.
021-Bundled Items 021-002 Line item level such situations in
Currently, Amazon
the future.
Business doesn’t
support updates
The requisitioner
after checkout.
will need to place a
fresh order for this
[Error code: <error
purchase.
code>]

This item requires

This item requires
age verification.
age verification,
Your age
which is not
022 - Age Limit 022-001 Line item level verification isn't
completed for the
complete. Please
requisitioner.
revisit your order
and complete the

AMAZON CONFIDENTIAL | 89
 age verification Please guide the
process. requisitioner on
how they can
Need more help? verify their age on
Contact Amazon the website.
Business customer
support.

[Error code: <error

code>]

The selected offer

is unavailable.
Please ask the
Please choose a
requisitoner to
different item or
023-Offer 023-001 Line item level choose a different
offer.
item or offer and
place a fresh order
Error code: <error
code>]

This typically
happens when
certain items do
not have
fulfillment network
information set on
Something went
them.
wrong on our side.
Please contact
This issue is
Amazon Business
023-Offer 023-002 Line item level caused due to
customer support.
information
unavailability from
[Error code: <error
our upstream
code>]
services. Please
contact ESI by
creating a ticket
here: https://river.a
mazon.com/?org=
AB_ESI

This item requires This happens

Amazon Home either:
Services (AHS).
There's either an 1. If your
024-Amazon
024-001 Line item level issue with your scheduled
Home Services
scheduled appointmen
appointment date t for AHS
or your selected has expired
address is outside or has

AMAZON CONFIDENTIAL | 90
the coverage area become
of AHS. Please unavailable
contact Amazon .
Business customer 2. If the
support. delivery
location for
[Error code: <error AHS is out
code>] of coverage
area. This
may occur
due to
deactivatio
n of offers
by our
merchants.

Suggested
resolutions:

• If the
scheduled
slot has
expired -
Please help
the
customer
with the
nearest
possible
slots and
ask them to
choose the
one most
convenient
for them.
• If the slot
info is
unavailable
or if the
delivery
location is
out of
overage
area - This
issue may
be caused
due to
information

AMAZON CONFIDENTIAL | 91
 unavailabili
ty from our
upstream
services.
Please
contact ESI
by creating
a ticket
here: https:/
/river.amaz
on.com/?or
g=AB_ESI

For ESI members,

please see here or
details on next
steps:https://w.ama
zon.com/bin/view/
VAS/RecurringSer
vices/Operations/S
OPs/Purchase_Cre.
..

This item is sold

The buying
by your
organization is also
organization.
the seller for this
Amazon Business
item. This is not
can't process an
allowed by
order where the
Amazon Business.
buyer and seller
025- Fraud 025-001 Line item level
are the same.
Please ask the
Please choose an
requisitioner to
item not sold by
choose a different
your organization.
item which is not
sold by their
[Error code: <error
organization.
code>]

This item requires

a valid veterinary
The requisitioner
prescription.
should ask their
Please ask your IT
account admin to
026 - Pet 026-001 Line item level support team or
add a valid vet
Amazon Business
prescription to
account admin to
purchase this item.
add a valid
veterinary

AMAZON CONFIDENTIAL | 92
prescription in
your account.

[Error code: <error

code>]

AMAZON CONFIDENTIAL | 93