Questions & Answers PDF Page 1

Salesforce
PLATFORM-APP-BUILDER Exam
Salesforce Certified Platform App Builder

Questions & Answers

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Questions & Answers PDF Page 2

Version: 15.0
Topic 1, Main Exam Pool

Question: 1
Which three field types should be referenced by a roll-up summary field using SUM? Choose 3
answers

A. Percent
B. Number
C. Date
D. Formula
E. Currency

Answer: A, B, E

Question: 2
A customer service representative at Cloud Kicks wants to be able to collect information from
customers using a prompts. Once the questions are completed, an email should be sent to the
customer with a feedback form.
What should be used to accomplish this?

A. Einstein Next Best Action

B. Lightning Flow
C. Process Builder
D. Apex Trigger

Answer: B

Question: 3
Users at Cloud Kicks provided feedback that the time card custom page layout has too many fields on
it, and some fields are only needed if other fields are entered.
What should an app builder configure to help with this issue?

A. Dependent picklists
B. Separate page layouts
C. Lightning web components
D. Dynamic forms

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Questions & Answers PDF Page 3

Answer: D

Question: 4
The VP of Sales at Cloud Kicks wants to have a set of screens to guide the inside sales team through
collecting and updating data for leads. Once the leads are updated, the leads should be entered into
a marketing journey activated by the sales rep checking the marketing checkbox.
How should the app builder accomplish this?

A. Process Builder
B. Lighting Flow
C. Workflow
D. Path

Answer: B, D

Question: 5
When an opportunity is closed date is pushed more than 30 days, manager approval is required. An
approval process is in place but reps frequently forget to submit for approval to run the process.
How can an app builder ensure that these opportunities are submitted into the approval process?

A. Change the entry criteria on the approval process to criteria are met and lock the record on initial
submission.
B. Use a validation rule and an email alert to the manager requesting approval.
C. Submit the record for approval from an automated process.
D. Give the manager the "API Enabled" permission to permit approval responses by email.

Answer: C

Question: 6
How should an app builder configure access to a contact's Twitter profile for Salesforce mobile app
users?

A. Add a formula field to the Contact page layout.

B. Add an AppExchange Lightning Component to the mobile app.
C. Add the Twitter component to mobile view Lightning pages.
D. Add a Twitter Quick Action to the mobile navigation.

Answer: C

Question: 7
Representatives at Cloud Kicks use Salesforce to record information for new Leads. When new
prospects are added, an outbound message is sent to the data warehouse with the Lead's

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Questions & Answers PDF Page 4

information.
Which automation tool should an app builder use to meet this requirement?

A. Create a workflow rule with an outbound message as the action.

B. Design an approval process that sends an outbound message.
C. Create a process using Process Builder to send an outbound message.
D. Use Lightning Flow to send an outbound message.

Answer: A

Question: 8
Which two standard Lightning page components are available in the Lightning App Builder?
Choose 2 answers

A. Highlights Panel
B. Quick Text
C. Accordion
D. Path

Answer: A, C

Question: 9
The VP of Sales wants a Chatter post to the All Sales private group when an Opportunity goes to the
closed won stage.
What two tools should the app builder use to automate this process?
Choose 2 answers

A. Workflow
B. Flow
C. Big Deal Alert
D. Process Builder

Answer: B, D

Question: 10
Universal Containers uses a private sharing model on Accounts. User A and User B both own
Accounts of their own and have both been sent a new Account record in an email owned by User C
to take a look at. User A is able to open and view the record but User B receives an insufficient
privileges error. User A and User B have the same role in the Role Hierarchy as User C.
What are the three reasons User A has access but User 8 is unable to access the record?
Choose 3 answers

A. User A is in a Public Group that has access via a Sharing Rule

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Questions & Answers PDF Page 5

B. User A is on the same Account Team as User C

C. User A and User B have different profiles
D. User C has manually shared the record with user A
E. User A was granted an additional permission set

Answer: A, B, D

Question: 11
What is recommended to refresh a full sandbox?

A. After a UAT sign-off

B. Whenever a new production user is added.
C. After a major production release.
D. Within 3 hours of when it is needed.

Answer: C

Question: 12
What is the capability of schema Builder? Choose 2 Answers

A. Showing selected objects on the page.

B. Editing custom settings
C. Viewing page layout in a new window
D. Creating a new record type

Answer: A, C

Question: 13
At Universal Containers, the VP of Service has requested a visual indicator flag on each case, based
on the case priority. High-priority cases should be flagged red, medium-priority should be flagged
yellow, and low-priority cases should be flagged green. Which formula would accomplish this
requirement? Choose 2 answers

A. CASE( Priority, “Low”, “img/samples/flag_green.gif”, “Medium”, “img/samples/flag_yellow.gif”,

“High”, “img/samples/flag_red.gif”, “/s.gif”)
B. IMAGE( IF(ISPICKVAL(Priority, “Low”), “img/samples/flag_green.gif”, IF(ISPICKVAL(Priority,
“Medium”), “img/samples/flag_yellow.gif”, IF(ISPICKVAL(Priority, “High”),
“img/samples/flag_red.gif”))), “Priority Flag”)
C. IF(ISPICKVAL(Priority, “Low”), “img/samples/flag_green.gif”, IF(ISPICKVAL(Priority, “Medium”),
“img/samples/flag_yellow.gif”, IF(ISPICKVAL(Priority, “High”), “img/samples/flag_red.gif”, “/s.gif”)))
D. IMAGE(CASE( Priority, “Low”, “img/samples/flag_green.gif”, “Medium”,
“img/samples/flag_yellow.gif”, “High”, “img/samples/flag_red.gif”, “Priority Flag”)

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Questions & Answers PDF Page 6

Answer: B, D

Question: 14
Universal Containers conduct evaluations of their sales reps using a custom object consisting of
numerical scores and executive comments. The company wants to ensure that only the sales reps,
and their manager's executive can view the rep's evaluation record but the reps should not be able to
view the executive comment field on their review. How can these requirement be met?

A. Use a private sharing model granting record access using hierarchy; manage field access with
record types and field-level security
B. Use a private sharing model granting record access using custom setting; manage field access with
page layouts and field level security
C. Use a private sharing model granting record access using hierarchy; manage field access with field-
level security
D. Use a private sharing model granting record access using custom setting; manage field access with
record types and page layouts

Answer: C

Question: 15
Sales manager at universal containers would like to standardize what information sales rep are
gathering. Sales rep want recommendations, sales strategies and to know what key fields need to be
completed at each step of the sales process on the opportunity record. What feature should an app
builder use to provide this functionally?

A. Workflow
B. Path
C. Chatter feed
D. Global Action

Answer: D

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