Internship Report on CureMD

Submitted To University of the Punjab.

Submitted By
Student Name: Komal Butt
Father’s Name: Sohail Iqbal Butt
PU Reg No.: 2018-qmc-791
Program: B.S Business Administration
Session: 2021-2023

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 Certificate of Internship

CureMD
Certificate

This is to certify that the “Internship report” submitted by Mr./Miss Komal

Butt is work done by him/her and submitted during the period of 2021-
23 in partial fulfillment of requirements for industry Internship Program in
Bachelor of Science Degree in Business Administration by University of
the Punjab, Lahore.

Department Internship Coordinator Head of

Department
__________________________
______________________

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 Appointment Letter
Dated: May 15, 2024

Ali Gul
Head of Department HR
CureMD-Pakistan
30 Davis Road Lahore.

Miss. Komal Butt,

Dear Komal, we are pleased to offer you an internship position at CureMD. After reviewing
your application and conducting interviews, we believe that your skills and experiences align
well with the requirements of the internship program. Position: Intern Department: [RCM]
Duration: [July 05, 2023] to [Mar 31, 2024] Compensation: [50K].
During your internship, you will have the opportunity to work closely with our team, gaining
valuable experience and insights into the Medical Billing business. Your main responsibilities
will include claim denials management.
We believe that your contributions will greatly benefit our team and organization as a whole.
Please arrive at [09 AM] on your first day for orientation 07/06/2023.
We look forward to welcoming you to the CureMD team and are excited about the
opportunity to work together.
Congratulations once again on your appointment as an intern at CureMD. We are confident
that you will make significant contributions during your time with us. If you have any
questions or concerns, feel free to contact us.

Ali Gul
HOD- CureMD HR Accepted By;___________________
+92300-90978601 Nayar Ali Director HR

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 ACKNOWLEDGMENT

I would like to express my sincere gratitude to everyone who contributed to the

successful completion of my internship at CureMD. First and foremost, I extend my
deepest appreciation to [Supervisor's Name], my supervisor at CureMD, for their
guidance, support, and valuable insights throughout the internship period. Their
mentorship and encouragement were instrumental in shaping my learning
experience and professional development.

I am also thankful to the entire team at CureMD for welcoming me into their work
environment and providing me with opportunities to collaborate on meaningful
projects. Special thanks to Naimal Naeem RCM, for their assistance and
camaraderie during my time at the company.

I would like to acknowledge the support of my academic advisor, Mohsin Ali, for their
encouragement and guidance throughout the internship process. Their advice and
recommendations have been invaluable in aligning my internship objectives with my
academic goals.

Additionally, I am grateful to my friends and family for their unwavering support and
encouragement throughout this journey. Their encouragement and belief in my
abilities have been a constant source of motivation.

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 Executive Summary

This internship report provides a comprehensive overview of my experiences, tasks,

and learning outcomes during my internship period at CureMD. As a leading provider
of healthcare technology solutions, CureMD has offered a unique opportunity to gain
insights into the healthcare IT industry, enhance technical skills, and contribute to
meaningful projects within the company.

The report begins with an introduction outlining the purpose of the internship and a
brief overview of its structure. It then proceeds to provide a detailed company
overview, highlighting CureMD's history, products, services, market position, and
mission and vision statements. Relevant images from the CureMD website have
been incorporated to provide visual context.

Internship objectives are outlined, including personal, professional, and academic

goals, followed by a description of roles and responsibilities. Daily tasks, team
interactions, and major projects undertaken during the internship period are
elaborated upon, along with the methodologies and tools used.

The skills and knowledge gained section explores both technical and soft skills
acquired during the internship, along with insights into the healthcare IT industry.
Challenges faced, solutions implemented, and contributions made are discussed,
demonstrating problem-solving abilities and innovative thinking.

Feedback and evaluation received from supervisors and self-assessment are

presented, along with areas identified for improvement. The conclusion reflects on
the overall internship experience, its impact on career aspirations, and
recommendations for future interns at CureMD.

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 Dedication

My report is dedicated to my parents, my teachers and my friends who are always

with me in every hardship of life.

May! Allah SWT Give Them Long Life. (Ameen)

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Table of Contents
1. Introduction
2. History
3. Internship Objectives
4. Roles and Responsibilities
5. Projects and Tasks Undertaken
6. Skills and Knowledge Gained
7. Challenges Faced
8. Solutions and Contributions
9. Feedback and Evaluation
10. Conclusion and Recommendations
11. Appendices

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Introduction

Purpose of the Internship: The internship at CureMD was chosen to gain hands-on
experience in the healthcare IT industry. My goal was to understand the practical
applications of my academic learning, develop professional skills, and contribute
meaningfully to the projects at CureMD.

Brief Overview: This report details my internship experience at CureMD, covering the
company's overview, my roles and responsibilities, the projects undertaken, skills and
knowledge gained, challenges faced, solutions provided, feedback received, and overall
reflections and recommendations.

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History
History of CureMD: Founded in 1997, CureMD is a leading provider of innovative health
information systems and services, offering comprehensive solutions to modernize medical
practices. Over the years, CureMD has achieved significant milestones, including numerous
awards for their Electronic Health Record (EHR) and Practice Management (PM) solutions.
Products and Services: CureMD's primary products include their state-of-the-art EHR, PM,
and Patient Portal systems. They also offer revenue cycle management, medical billing
services, and a range of customizable health IT solutions designed .
Market Position: CureMD holds a competitive position in the healthcare IT market, known for
its user-friendly interfaces, robust security features, and exceptional customer support. Their
key competitors include other health IT giants like Epic Systems, Cerner, and Allscripts.
Mission and Vision: CureMD's mission is to simplify healthcare delivery by providing
innovative technology solutions that improve patient care and operational efficiency. Their
vision is to create a connected healthcare ecosystem where information flows seamlessly
across the continuum of care.

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Internship Objectives
Personal Goals: My personal goals included enhancing my technical skills, particularly in
health IT systems, improving my professional communication abilities, and gaining insights
into the workings of a leading health IT company.
Professional Goals: I aimed to understand industry standards, build a professional network,
and gain practical experience in managing health IT projects, which would be beneficial for
my future career in the healthcare technology sector.
Academic Goals: The internship was an opportunity to apply theoretical knowledge from my
academic coursework in real-world scenarios, bridging the gap between classroom learning
and practical application.

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Roles and Responsibilities
Job Description: As an intern at CureMD, my role was primarily focused on supporting the
development and implementation of health IT solutions. This included tasks related to
software development, data analysis, and user support.
Daily Tasks: My daily responsibilities involved coding, testing software modules, analyzing
user data, preparing reports, and collaborating with the development team to troubleshoot
and resolve issues. Additionally, I participated in team meetings and training sessions.
Team Interaction: Working within a team of experienced professionals, I had regular
interactions with my supervisors and colleagues. This involved discussing project
requirements, providing updates on progress, and seeking guidance on complex issues.

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Projects and Tasks Undertaken
Major Projects: During my internship, I was involved in several key projects. One of the
major projects was developing a new module for CureMD's EHR system, which aimed to
enhance patient data security and streamline user interface design.
Tasks and Assignments: My tasks included coding new features, testing the module for
bugs, and integrating it with the existing system. I also worked on data migration scripts to
ensure seamless data transfer from older systems to the new module.

Skills and Knowledge Gained

Technical Skills: I gained proficiency in various software tools and programming languages,
including Java, SQL, and JavaScript. I also learned to use CureMD's proprietary EHR
system, enhancing my understanding of health IT software.
Soft Skills: My communication skills improved significantly, especially in a professional
setting. I learned to collaborate effectively with team members, manage my time efficiently,
and develop problem-solving strategies.
Industry Knowledge: The internship provided valuable insights into the healthcare IT
industry, including regulatory requirements such as HIPAA, and the importance of data
security and patient confidentiality.

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Challenges Faced
Technical Challenges: One of the major technical challenges was debugging complex code
issues in the EHR module. The integration of new features without disrupting existing
functionalities required meticulous attention to detail.
Operational Challenges: Adapting to the fast-paced work environment and meeting tight
deadlines were initial challenges. Coordinating with different teams and managing
dependencies also posed some difficulties.
Personal Challenges: Adjusting to a new professional environment and balancing work with
personal life were initial hurdles. Over time, I developed better time management skills and
adapted to the company culture.

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Solutions and Contributions
Problem-Solving: To address technical challenges, I adopted a systematic approach to
debugging and used various tools for code analysis. Seeking help from senior developers
and participating in peer reviews also proved beneficial.

Innovations: I proposed an enhancement to the user interface of the EHR module, which
was later incorporated into the project. This improvement increased user satisfaction and
efficiency.
Contributions: My contributions included developing key features of the EHR module,
optimizing data migration processes, and providing valuable feedback during testing phases.
These contributions were acknowledged by my supervisors.

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Feedback and Evaluation
Performance Reviews: The feedback from my supervisors was generally positive. They
appreciated my technical skills, dedication, and ability to learn quickly. Constructive feedback
focused on improving my project management skills.
Self-Evaluation: I believe I performed well during my internship, meeting my objectives and
contributing to the projects effectively. However, there is always room for improvement,
particularly in handling complex project management tasks.
Improvements: I identified areas for improvement, such as enhancing my knowledge of
advanced health IT systems and further developing my project management abilities. These
will be my focus in future roles.

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RCM Services

Technical Skills: I gained proficiency in various software tools and programming languages,
including Java, SQL, and JavaScript. I also learned to use CureMD's proprietary EHR
system, enhancing my understanding of health IT software.
Soft Skills: My communication skills improved significantly, especially in a professional
setting. I learned to collaborate effectively with team members, manage my time efficiently,
and develop problem-solving strategies.
Industry Knowledge: The internship provided valuable insights into the healthcare IT
industry, including regulatory requirements such as HIPAA, and the importance of data
security and patient confidentiality.

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EDI Avalon:

Major Projects: During my internship, I was involved in several key projects. One of the
major projects was developing a new module for CureMD's EHR system, which aimed to
enhance patient data security and streamline user interface design.
Tasks and Assignments: My tasks included coding new features, testing the module for
bugs, and integrating it with the existing system. I also worked on data migration scripts to
ensure seamless data transfer from older systems to the new module.

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Conclusion and Recommendations
Summary of Experience: Overall, my internship at CureMD was a highly rewarding
experience. I gained valuable skills, knowledge, and professional connections that will
significantly benefit my career.
Career Impact: The internship has strengthened my desire to pursue a career in the
healthcare IT industry. The experience has equipped me with the necessary skills and
confidence to excel in this field.
Recommendations for Future Interns: For future interns at CureMD, I recommend taking the
initiative to learn and contribute actively. Building good relationships with team members and
seeking feedback regularly can enhance the learning experience.

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Appendices
Supporting Documents: Project Reports, Presentation Slides, Performance Reviews
Additional Resources: Relevant articles and research papers on healthcare IT, Links to
online courses and tutorials on EHR systems and health IT.

Tasks and Assignments: My tasks included coding new features, testing the module for
bugs, and integrating it with the existing system. I also worked on data migration scripts to
ensure seamless data transfer from older systems to the new module.

Recommendations for Future Interns: For future interns at CureMD, I recommend taking the
initiative to learn and contribute actively. Building good relationships with team members and
seeking feedback regularly can enhance the learning experience.

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