Process Analysis
Process Analysis
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PROCESS ANALYSIS
Process: any part of an organization that takes inputs and transforms them into
outputs
Cycle time: the average successive time between completions of successive units
Utilization: the ratio of the time that a resource is actually activated relative to the
time that it is available for use
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LITTLE’S LAW
Inventory turns
Cost of goods sold divided by the average inventory value
Days-of-supply
Inverse of inventory turns scaled to days
Little’s law
There is a long-term relationship among inventory, throughput, and flow time
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EXAMPLE – CAR BATTERIES
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EXAMPLE – CAR BATTERIES
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REDUCING PROCESS FLOW TIME
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A SIMPLE PROBLEM
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A SIMPLE PROBLEM - EXTENDED
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A SIMPLE PROBLEM – EXTENDED (2)
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THE QUESTION!
The company wants to
know whether the changes
have improved service
performance?
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THE PROCESS MAP
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In Process I, each application spent, on average of 15 days with the company
before receiving an accept/reject decision
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