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Customer Care Department: Complain Log Sheet

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affanccp786
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48 views1 page

Customer Care Department: Complain Log Sheet

Uploaded by

affanccp786
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Customer Care Department

Complain Log Sheet


Ticket no. ____________ Assign To: Abid Hussain Date: ___________
Customer Info
Customer Name:
Adress:
Job Start Time Job End Time :
Job Type: (Warranty/
Repairing/Services)
Contact Person: Department:
Contact No: Email Address:
Model No: Serial No:
Product Description:
Fault Reparted:
Breakage/ Burn (If any):

Remarks

Job Complete Date: Job Complete Time :


Action Taken:
1, Replacement Parts/CT# Department:
2, Replacement Parts/CT# Email Address:
Receive By: Serial No:
Remarks Of End user:

Remarks

Preventive Maintence
(If Done)
Thank you for giving the opportunity to serve you better. Please help us rating by taking a few minutes to tell us about the services that you have
received so far. We appreciate your business and want to make sure we meet your expectations.

Customer Feedback: Sclae: 1 Very Dissatisfied 2Not Satisfied 3Neutral 4 Satisfied 5Very Satisfied
Department Service performance Criteria Circle Scale Customer Comments
1. CSR Dept.
Engineers arerespond to our well
professional, inquiries in a timely manner?
supervised? 1 2 3 4 5
OR 1 2 3 4 5
3. Technical ability of the engineer 1 2 3 4 5
4. Keeping you informed during problem resolution 1 2 3 4 5
5. Have all problems been resolved to your complete satisfaction? 1 2 3 4 5
6. Ability to treat me like a long-term valued Customer
1 2 3 4 5
7. Overall, how satisfied were you?
8. Are you given enough guidance/ precaution to use your product?
9. Americam Technology understands the services needs of your 1 2 3 4 5
organization.
10. Would you recommend Americom Technology service to
your colleagues or contacts?

If there were one thing we could improve upon in regards to our Customer Service, what would that be?

Thank you so much for your feedback, it really helps us grow. Could we "use" you to test out new updates that we develop in the
future?"

Customer Signature/Stamp:__________________________________ Engineer Sign/Company Stamp: ___________________________


For any comments and advice please contact us [email protected] or contact to my manager at support @ americomtechnology.com

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