Scribd
Upload
195 views4 pages

IC Simple Escalation Matrix Template 12107

Uploaded by

dl_mahesh
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as XLSX, PDF, TXT or read online on Scribd
195 views4 pages

IC Simple Escalation Matrix Template 12107

Uploaded by

dl_mahesh
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as XLSX, PDF, TXT or read online on Scribd
You are on page 1/ 4

Escalation Matrix Template

You can edit this text, customize it with your escalation process details, and change the font or style.

PROJECT STATE

S1 S2 S3 S4

P1 Critical Critical Urgent Important

P2 Critical Urgent Important Urgent


PHASES

P3 Urgent Important Urgent Normal

P4 Important Urgent Normal Normal

Critical

Urgent

Important

Normal
Escalation Matrix Template
You can edit this text, customize it with your escalation process details, and change the font or style.

Level 1 Level 2 Level 3 Level 4 Level 5 Level 6 Level 7

Minor problems Long-term


Immediate action High-priority Moderate-urgency Low-urgency Scheduled
with negligible improvements or
is required due to issues affecting problems issues affecting updates or
impact should be requests are
potential system major impacting several limited users enhancements can
resolved within planned and
failure or functionalities users must be should be resolved be integrated
the standard implemented as
significant need resolution addressed within within three during regular
response time of part of strategic
financial loss. within hours. one business day. business days. update cycles
one week upgrades.

Immediate
Moderate Scheduled Strategic
Response High Priority Low Urgency Minor Issues
Urgency Enhancements Improvements
Required

Sample text

Immediate Urgent Prompt Routine Standard Regular Planned

Sample text
Escalation Matrix Template
You can edit this text, customize it with your escalation process details, and change the font or style.

Sample text Sample text Sa

Supervisor Director

Customer
Support Manager
Representative Sample text Sample text
Any articles, templates, or information provided by Smartsheet on the website are for reference
only. While we strive to keep the information up to date and correct, we make no representations
or warranties of any kind, express or implied, about the completeness, accuracy, reliability,
suitability, or availability with respect to the website or the information, articles, templates, or
related graphics contained on the website. Any reliance you place on such information is
therefore strictly at your own risk.

You might also like