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Computer Problem Report Form

Computer Problem Report Form

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dockendesign
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33 views

Computer Problem Report Form

Computer Problem Report Form

Uploaded by

dockendesign
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOC, PDF, TXT or read online on Scribd
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COMPUTER PROBLEM REPORT FORM

1. Describe your problem:

_________________________________________________________________________________________________________________________________

2. Now, describe the problem accurately:

_________________________________________________________________________________________________________________________________

_________________________________________________________________________________________________________________________________

3. Speculate wildly about the cause of the problem:

_________________________________________________________________________________________________________________________________

4. Problem severity: 10. Have you had ‘a friend’ who ‘knows all about computers’ try to fix the
minor problem?
trivial yes
no
5. Nature of the problem:
locked up 11. Did he make the problem worse?
frozen yes
hung
strange smell 12. Have you read the manual?
yes
6. Is your computer plugged in? no
yes
no 13. Are you sure you’ve read the manual?
maybe
7. Is your computer turned on? no
yes
no 14. Are you absolutely certain you’ve read the manual?
no
8. Have you tried to fix the problem yourself?
yes 15. If you read the manual, do you think you understood it?
no yes
no
9. Did you make the problem worse?
yes

16. If you answered ‘yes’ to Question 15, explain why you can’t fix the problem yourself:

_________________________________________________________________________________________________________________________________

17. What were you doing with the computer at the time the problem occurred?

_________________________________________________________________________________________________________________________________

18. If you answered ‘nothing’ to Question 17, explain why you were logged in:

_________________________________________________________________________________________________________________________________

19. Are you sure you aren’t imagining the problem? 25. Have you given the machine a good whack on the top?
yes yes
no no

20. Does the clock on your home VCR continuously blink 12:00? 26. On the side?
yes yes

21. Do you own a copy of “PC’s for Dummies”? 27. Is the machine on fire?
yes yes
no not yet

22. Do you have any independent witnesses to the problem? 28. Have you restarted the computer?
yes yes
no no

23. Do you have any electronic equipment that does work? 29. Did restarting the computer fix all of your problems?
yes yes
no
30. Can you quit bugging me now?
24. Is there anyone else you could blame this problem on? yes
yes
no

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