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Technology and Innovation
Technology and innovation play a crucial role in improving operations management by making processes more efficient, cost-effective, and adaptable. Here’s how they help:
1. Digital Transformation and Data Analytics
a. Nike uses data analytics through its apps and online platforms to gain insights into customer behaviour, preferences, and purchasing trends. Predictive analytics helps in accurate demand forecasting, optimizing inventory levels, and ensuring timely product availability. b. Operational Impact: Enhanced data visibility improves inventory accuracy, reduces waste, and aligns production with demand, making operations more efficient. 2. RFID Technology for Inventory Management a. Nike employs RFID technology to track products in real-time across warehouses and stores. This supports Nike’s omnichannel approach by providing accurate, up-to-date inventory information. b. Operational Impact: RFID minimizes stockouts, optimizes inventory across channels, and supports efficient order fulfilment, including initiatives like Buy Online, Pick Up In-Store (BOPIS). 3. Advanced Manufacturing Techniques a. Innovations such as FlyKnit, which uses precise knitting to reduce waste, and 3D printing for prototyping, enable Nike to accelerate product development and reduce material costs. b. Operational Impact: Advanced manufacturing reduces production time, lowers waste, and supports Nike’s sustainability goals, driving efficiency across the supply chain.