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HackOn Season 4 Case Study

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Shivankar Pilligundla
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72 views2 pages

HackOn Season 4 Case Study

Uploaded by

Shivankar Pilligundla
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Theme 1: Virtual Customer Service

Problem statement – Build a next-generation multi-lingual virtual customer service solution powered by Large
Language models (LLM) and Deep learning algorithms. The goal is to enable seamless, natural communication
over the phone, offering quicker query resolution without the limitations of traditional chatbots. Implement
sentiment analysis to better understand customer emotions and adjust the agent's responses accordingly,
improving the overall experience and service quality. By implementing LLM, Gen AI, IVR, and Text-to-Speech
capabilities, Amazon can streamline customer support while optimizing costs.

Theme 2: Visual AI and Ecommerce

Problem statement - Develop an enhanced shopping experience by leveraging visual AI technology to


improve product search, recommendations, and item identification in text, image or video content. Improve
search functionalities and provide personalized product recommendations using image recognition and
computer vision technology. Extend the X-ray feature from Amazon Prime Video to enable users to identify
and directly purchase items featured in the video content, such as furniture, clothing, and other products. The
goal is to create a more seamless, personalized, and engaging shopping experience for customers by
harnessing the power of visual AI and computer vision technologies.

Theme 3: Fraud Detection and Prevention

Problem statement – Develop AI-powered solutions to enhance the integrity of product ratings and reviews,
and to strengthen counterfeit detection throughout the product lifecycle on the Amazon platform. The
overarching objective will be to develop innovative AI-driven solutions that can improve the integrity and
trustworthiness of the Amazon platform, safeguarding both customers and legitimate sellers from fraudulent
activities. The key elements of the problem statement area) Leveraging language AI and large language
models (LLMs) to detect fraudulent or suspicious product ratings and reviews on Amazon. The goal will be to
build applications that can analyze sentiment, identify patterns, and ultimately protect the trust of Amazon's
customers in the e-commerce ecosystem b) Enhancing Amazon's existing counterfeit detection capabilities by
leveraging AI across the complete product lifecycle - from the listing of products to the processing of customer
returns. The aim will be to further strengthen Amazon's ability to prevent counterfeit products from ever entering
their store.

Theme 4: Personalized Payment Experiences and Financial Management

Problem statement – The key problem around payment arena include developing an AI-powered chatbot
solution to automate the handling of customer payment queries, creating an automated budgeting solution that
allows customers to set purchase amount limits for the year, get notifications when they reach certain
thresholds, track their savings on a yearly, monthly, and overall basis, and monitor their spending across
different product categories, as well as designing an AI-generated recommendation engine that suggests the
best payment method for each customer purchase based on their past payment history, current success rates,
available cashbacks, and the costs of different payment options.

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