Delete this slide

Platform Pitch Deck: How to Use

before presenting

Audience: Decision makers and practitioners

When to use: After a first call, for customers who want to learn more about our
platform capabilities

Next steps
● Get the customer started using New Relic on a trial basis (if not already)
● Commit to a proof of value, deeper discovery, and commercial options

© 2024 New Relic, Inc. All rights reserved.

The New Relic
Intelligent
Observability Platform
Eliminate interruptions in digital experiences

Presenter
August 2024

© 2024 New Relic, Inc. All rights reserved.

Agenda

01 Key business objectives

02 Full-stack observability

03 New Relic intelligent observability platform

04 Customer success and observability expertise

05 Observability successes

© 2024 New Relic, Inc. All rights reserved.

Modern observability business objectives

Maximize Optimize Innovate

Uptime Business Faster

✓ Improve system resilience ✓ Improve real-user experience ✓ Drive developer productivity

✓ Ensure peak performance ✓ Decrease cloud hosting costs ✓ Increase release velocity
✓ Increase application security ✓ Consolidate tools ✓ Accelerate app modernization

© 2024 New Relic, Inc. All rights reserved. Confidential and proprietary. For internal use only, not for external distribution.
Requires full-stack observability
All Telemetry All Teams
Metrics

Dev Ops

Events
Single source of
Network Infrastructure
correlated data and
Logs insights from all sources
across the stack (apps, SRE Security

Infra, mobile…)
Traces representing system
Web
health Mobile

{ API }
3rd party AI/ML Cloud
telemetry

Back-End Full-Stack

© 2024 New Relic, Inc. All rights reserved.

But full-stack observability is hard

Technology Barriers Knowledge Barriers Procurement Barriers

Too many tools What is FSO? Separate SKUs

Lack of skills/expertise What is the path to FSO? Expense & value isn’t clear
Incompatible tooling Support for FSO? Limited licenses

© 2024 New Relic, Inc. All rights reserved.

New Relic unlocks full-stack observability for all

All-in-One Platform Customer Success Model Value-Based Model

AI-powered Observability Maturity Compute, pure consumption

Architected for scale Self Service No licenses = All access
Largest OSS Ecosystem Expert Workshops/Services Free Tier
Dev Relations

© 2024 New Relic, Inc. All rights reserved.

 New Relic Intelligent Observability Platform

The New Relic Intelligent Observability platform, with a highly scalable Data Cloud and AI-powered Insight Cloud,
unifies telemetry from all sources across the entire application technology stack and app development lifecycle
to deliver end-to-end visibility and fast, accurate insights.

© 2023 New Relic, Inc. All rights reserved.

New Relic intelligent observability platform
All Telemetry All Teams
Metrics

Dev Ops

Events

Network Infrastructure

Logs

SRE Security

Traces

Web Mobile
{ API }
3rd party
telemetry

Back-End Cloud

© 2023 New Relic, Inc. All rights reserved.

 Data Cloud
All telemetry correlated in one place

• Largest open-source ecosystem

• Full OpenTelemetry support
• 3.1 Exabytes of data ingested/year
• 12 Billion events processed/minute
• Support 10’s thousands concurrent customers
• Highly secure and resilient environment

© 2024 New Relic, Inc. All rights reserved.

Insight Cloud
All monitoring tools in one experience

• Automated AI-powered insights

• Generative AI assistance
• Instant anomaly detection
• Automated incident management & Alerts
• End-to-end visibility across environments
• Full-stack monitoring capabilities

© 2024 New Relic, Inc. All rights reserved.

© 2024
2023 New Relic, Inc. All rights reserved. Confidential and proprietary. For internal use only, not for external distribution.
Full-stack Observability

All Telemetry Correlated Data All Capabilities All Teams

Metrics

Dev Ops
APM
Events Infrastructure
Log Management
Network Infrastructure
Network
Logs Browser
Mobile SRE Security

Unified telemetry Distributed Tracing

Kubernetes
Traces Web
Synthetics Mobile

Serverless
{ API }
3rd party Model Performance
AI/ML Cloud
telemetry

Back-End Full-Stack

© 2023 New Relic, Inc. All rights reserved.

Laying the foundation for AI-powered
observability 2023 2024

Vulnerability Azure Change Error Website NRAI Anomaly NRAI x Errors NRAI x Logs
Mgmt Service Tracking Tracking APM 360 Performance Detection Inbox Management
Monitoring

NRAI
Integrated Onboarding Codestream
Logs in Network SAP Service Live Increased
Infra Assistance Unified
Context Monitoring Monitoring Levels Archives Query Limits
Monitoring Identity

HITRUST & Pixie Open New Errors Enhanced NRAI RCA

Profiler Data Plus Mobile Apps AI Monitoring
HIPAA Source Experience Infra UI

Session NRAI x New Relic Mobile User

Root Automation Core
Correlation SuperAgent Dashboards Teams
Cause Workflows Users Replay Journeys

AI Admin NRAI x Query

Lookout Topology ML Telemetry Public
CodeStream Support IAST Builder
Trends Maps Models Pipelines Dashboards

NRAI Alert
Custom Infra Distributed Custom Log New Fleet Enhanced Enhanced
Browser Synthetics AIOps Serverless I/O Collaboration FlexCloud Gaps
Dashboards Monitoring Traces Apps Management UX Manager Log Query OTel features

(2014 - 2020) (2021 onwards)

Cloud APM Suite All-in-one Platform

© 2024 New Relic, Inc. All rights reserved.
 Observability Maturity Assessment (OMA)
A prescriptive and guided path to value

Maximize uptime Optimize business Innovate faster

Improve Ensure Increase Improve Decrease Consol. Drive Increase Accel

system peak app. real-user cloud O11y dev software app
resilience demand security exp. hosting platform prod. release modern.
Level 3 perf. costs s velocity
Optimize
✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓

Level 2
✓ Alert standards ✓ SLO ownership ✓ O11y-driven incidents
Standards

Level 1 Criticality complexity

✓ Telemetry coverage ✓ Telemetry quality ✓ matrix
Visibility
© 2023 New Relic, Inc. All rights reserved. Confidential and proprietary. For internal use only, not for external distribution.
Providing a 357% three-year ROI

Maximize uptime Optimize your business Innovate faster

• 88% reduction in unplanned • $4.4M total new revenue • 13% more productive DevOps
downtime gained per year teams
• 83% faster id of • 25% faster execution of • 61 more productive hours per
troubleshooting issues business transactions user annually

67% Reduction
in MTTD $16M Saved per year by
consolidating tools $15 min Saved per
merge request

© 2024 New Relic, Inc. All rights reserved.

Platform of Choice for 16,000 customers
Media & E-commerce Travel &
Entertainment & Retail Technology Financial Services Non Profit Transportation

© 2024 New Relic, Inc. All rights reserved. 17

12 year Gartner Observability Leader
Gartner: strengths in AI, pricing, and unified observability platform

Only New Relic has been named a Leader in

every Gartner MQs for observability since 2012

New Relic is the trusted observability partner for

effective AI adoption

New Relic uniquely unlocks full-stack

observability with unmatched pricing flexibility,
data compatibility, and accessible insights

© 2024 New Relic, Inc. All rights reserved.

Let’s connect to explore more,
Name
Email
Mobile:

© 2024 New Relic, Inc. All rights reserved.