Undergraduate Course Syllabus

QSO 322: Logistics Management

Course Prerequisites
QSO 300 or 321

Course Description
This course provides an overview of the field of logistics including its nature, scope, and process, including
logistics management functions and the interrelationships among strategic support and operational logistics.
Students examine the logistics functions of business involved in the movement and storage of supplies, work-in-
progress, and finished goods. Additionally, it explores the trade-offs between cost and service and the purchase
and supply of raw materials.

Course Outcomes
• Calculate costs and production needs based on analysis of organizational logistic needs assessments
and customer requirements
• Identify company logistics, capacity planning, and resource needs by applying foundational qualitative
and quantitative analysis methods
• Propose foundational methods for integrating logistic delivery systems into a cohesive, lean
delivery system to satisfy customer demand at least cost
• Analyze variable demand cycles, carrying costs, customer preferences, and just-in-time principles
for successful inventory management
• Evaluate the efficiency and effectiveness of physical distribution systems for receiving, storing,
and shipping raw goods and finished products

Required Materials
Using your learning resources is critical to your success in this course. Please purchase directly through the SNHU
Online Bookstore rather than any other vendor. Purchasing directly from the bookstore ensures that you will
obtain the correct materials and that the IT Service Desk, your advisor, and the instructor can provide you with
support if you have problems.

Supply Chain Logistics Management

Donald Bowersox, David Closs, and M. Bixby
Cooper McGraw-Hill/Irwin
Sixth Edition
2024
ISBN: 978-1-266-22739-4

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Harvard Business Publishing
The following material is available in the Harvard Business Publishing area of your course:

• Zara in China and India

• Tamago-ya of Japan: Delivering Lunch Boxes to Your Work

Technical Requirements
Make sure you’ve met the technical requirements to complete this course.

Diversity, Equity, and Inclusion

As indicated in our core values, SNHU is committed to “embrace diversity where we encourage and respect diverse
identities, ideas, and perspectives by honoring difference, amplifying belonging, engaging civilly, and breaking
down barriers to bring our mission to life.”

This may or will be reflected in SNHU’s curriculum as we embrace and practice diversity, equity, and inclusion (DEI)
to provide the most transformative experience for our students, faculty, and staff. Because topics pertaining to DEI
can be sensitive, please remember that embodying and practicing diversity, equity, and inclusion is one of our core
values that you will encounter throughout the academic experience. In higher education, we are expected to think
and engage critically. Use a growth mindset to embrace the diverse readings, course assignments, and experiences
of your peers and faculty.

For more information about DEI at SNHU, please visit our website at the Office of Diversity and Inclusion.

Instructor Availability and Response Time

Your class interaction with the instructor and your classmates will take place on a regular, ongoing basis. Your
instructor will be actively engaged within the course throughout the week. You will normally communicate with
your instructor in the weekly discussions or the General Questions discussion topic so that your questions and the
instructor’s answers benefit the entire class. You should feel free, however, to communicate with your instructor
via SNHU email at any time, particularly when you want to discuss something of a personal or sensitive nature.
Your instructor will generally provide a response within 24 hours. Instructors will post grades and feedback (as
applicable) within seven days of an assignment’s due date, or within seven days of a late submission.

Grade Distribution

Number of Point Value

Assignment Category Total Points
Graded Items per Item
Discussions 7 25 175
Comprehension Questions 5 75 375
Final Project
Milestone 1 100 100
Case Study 1 350 350
Total Course Points: 1,000

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This course may also contain non-graded activities. The purpose of these non-graded activities is to assist you in
mastering the learning outcomes in the graded activity items listed above.

University Grading System: Undergraduate

Grade Numerical Equivalent Points

A 93–100 4
A˗ 90–92 3.67
B+ 87–89 3.33
B 83–86 3
B˗ 80–82 2.67
C+ 77–79 2.33
C 73–76 2
C˗ 70–72 1.67
D+ 67–69 1.33
D 60–66 1
F 0–59 0
I Incomplete
IF Incomplete/Failure *
IP In Progress (past end
of term)
W Withdrawn

* Please refer to the policy page for information on the incomplete grade process.

Grading Guides
Specific activity directions, grading guides, posting requirements, and additional deadlines can be found in
the Assignment Information section of the course.

Weekly Assignment Schedule

All readings can be found within each module of the course, and assignment instructions can be found in the
Assignment Information section of the course. Assignments and discussion posts during the first week of each term
are due by 11:59 p.m. Eastern Time. Assignments and discussion posts for the remainder of the term are due by
11:59 p.m. of the student’s local time zone.

Module Topics and Assignments

One Logistics Value Proposition
Supply Chain Logistics Management, Chapters 1 and 4, and Chapter 11, sections “Introduction”
through “Other Considerations in Logistics Network Design”
1-1 Discussion: Getting Started
1-2 Module One Comprehension Questions
1-3 Review Final Project (Non-graded)

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Module Topics and Assignments
Two Production and Capacity Planning
Supply Chain Logistics Management, Chapters 5 and 8, and Chapter 11, sections “Planning Method” to
the end
2-1 Discussion
2-2 Module Two Comprehension Questions
Three Matching Production to Meet Demand
Supply Chain Logistics Management, Chapter 3 and Chapter 6, sections “Introduction” through
“Procurement Strategy”
3-1 Discussion
3-2 Module Three Comprehension Questions
Four Logistics in Support of Manufacturing
Supply Chain Logistics Management, Chapter 6, sections “Manufacturing” to the end, and Chapter 7
4-1 Discussion
4-2 Module Four Comprehension Questions
Five Determining Variation in Demand
Supply Chain Logistics Management, Chapter 9
5-1 Discussion
5-2 Final Project Milestone
Six Inventory Management
Supply Chain Logistics Management, Chapter 7
6-1 Discussion
6-2 Module Six Comprehension Questions
Seven Logistics Performance Measurement
Supply Chain Logistics Management, Chapter 13
7-1 Final Project: Case Study
Eight Logistics in Action
8-1 Discussion

Course Participation
Course participation is required within the first week of the term for all online courses. Participation in this context
is defined as completing one graded assignment during the first week of the course. Otherwise, students will be
administratively removed for nonparticipation. Students who do not participate during the first week may forfeit
their rights to be reinstated into the course. Students who stop attending a course after the first week and who do
not officially withdraw will receive a grade calculated based on all submitted and missed graded assignments for
the course. Missed assignments will earn a grade of zero. See the course withdrawal policy and the full attendance
policy for further information.

Late Assignments
Students who need extra time may submit assignments (excluding discussion board postings) up to one week after
the assignment due date. Discussion board submissions will not be accepted for credit after the deadline except in
extenuating circumstances.

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 • A penalty of 10 percent of the total value of the assignment will be applied to the grade achieved on the
late assignment regardless of the day of the week on which the work is submitted.
• Students who submit assignments more than one week late will receive a grade of zero on the assignment
unless they have made prior arrangements with the instructor.

Students must submit all assignments no later than 11:59 p.m. (in their own time zone) on the last day of the term.
No assignments are accepted after the last day of the term unless an incomplete has been submitted. See the
incomplete grades policy.

There may be times an instructor makes an exception to the late assignment policy. Instructors may accept late
work, including discussion board posts, with or without prior arrangement.

• Exceptions to the late policy on these grounds are left to the instructor’s discretion, including whether the
late penalty is applied or waived. Students should not assume that they will be allowed to submit
assignments after the due dates.
• If an instructor finds that they are unable to determine whether an exception to the late policy would be
appropriate without documentation, the collection and review of student documentation should be
handled through the Dispute Resolution team in order to protect the student’s privacy. In these cases,
students should file a Student Concern Dispute form to have the circumstances reviewed.

If a student is experiencing (or knows they will experience) a circumstance, including pregnancy, that is protected
under the Americans with Disabilities Act or Title IX, they are encouraged to contact the Online Accessibility Center
(OAC) as soon as possible to explore what academic accommodations might be offered. Instructors must honor all
deadlines established through the OAC.

Student Handbook
Review the student handbook.

ADA/504 Compliance Statement

Southern New Hampshire University (SNHU) is dedicated to providing equal access to individuals with disabilities in
accordance with Section 504 of the Rehabilitation Act of 1973 and with Title III of the Americans with Disabilities
Act (ADA) of 1990, as amended by the Americans with Disabilities Act Amendments Act (ADAAA) of 2008.

SNHU prohibits unlawful discrimination on the basis of disability and takes action to prevent such discrimination by
providing reasonable accommodations to eligible individuals with disabilities. The university has adopted the
ADA/504 Grievances Policy (version 1.2 effective October 16, 2017), providing for prompt and equitable resolution
of complaints regarding any action prohibited by Section 504 or the ADA.

For further information on accessibility support and services, visit the Disability and Accessibility Services webpage.

Academic Integrity Policy

Southern New Hampshire University requires all students to adhere to high standards of integrity in their academic
work. Activities such as plagiarism and cheating are not condoned by the university. Review the full academic
integrity policy.
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AI Usage Guidelines
We recognize there are a variety of generative AI programs available to assist in your work. Generative AI
programs are not a replacement for human creativity, originality, or critical thinking. However, within limited
circumstances, and with proper citation, generative AI may be used as a tool in this course.

For further guidance, review this student guide to generative AI.

Copyright Policy
Southern New Hampshire University abides by the provisions of United States Copyright Act (Title 17 of the United
States Code). Any person who infringes the copyright law is liable. Review the full copyright policy.

Use of Open Educational Materials

Students may encounter openly licensed learning materials such as open access (OA) publications and open
educational resources (OERs) in their courses. Southern New Hampshire University uses these openly licensed
materials in compliance with the stated license terms on the material. Students must also ensure that any uses
outside of this course follow the license terms of the material. The selection of these materials adheres to SNHU’s
accepted guidelines on course material adoption.

Withdrawal Policy
Review the full withdrawal policy.

Southern New Hampshire University Policies

More information about SNHU policies can be found on the policy page.

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