DAVID W. YOUNG, PMP 505 Fairwoods Drive * Huntersville, NC 28078 * David.W.Young22@gmail.

com * (704) 451-6422 Management Professional Change Management * IT / Operations Management * Process Improvement Management professional with significant experience leading projects and teams, targeting process efficiency and total cost reduction. Success in designing proc esses, system enhancements, and methodologies to reorganize company operations, increase revenues, and improve profit performance. Skilled in planning and execu ting complex service delivery projects by leveraging teambuilding skills, leader ship and Lean Six Sigma tools and techniques. Core Competencies: * Leadership * Contract Negotiations * Lean/Six Sigma Black Belt * Strategic Management * Supplier Relations * Project Management * P & L Management * Coaching & Development * iGrafx Process Mapping

PROFESSIONAL EXPERIENCE

WELLS FARGO & COMPANY formerly WACHOVIA BANK - Charlotte, NC PROCESS IMPROVEMENT MANAGER, May 2004 - Present Identified process improvement opportunities and solutions that improved quality , customer satisfaction, productivity, or reduced cost. Full lifecycle project m anagement from Initiation, Planning, Execution to Closure. * Project Management: Currently leading several Wachovia/Wells Fargo merger-rela ted projects. * Coaching & Development: Coached and supported 52 Operations associates through project completion and Green Belt certification. Resulting in $35M in cost avoi dance and cost reduction savings. * Strategic Analysis: Completed analysis including Industry trends, competition, alternatives, financial justification, and recommendations. Determined that Wac hovia could achieve 11.4M in annual savings, if Operational Strategy in the Nort h shifted from outsourced vendor operations to internally managed operations. Re sult: Obtained Executive sponsorship and funding to implement new strategy. * Black Belt Project: Led project to improve average speed to answer (ASA) and c all center productivity which impacted customer experience. Result: Implemented scheduling and after hours support based on analysis of calls & staffing by hou r. Implemented performance measurement & reporting tool, and Next Available Agen t Technology (call routing) which improved productivity and improved ASA. Saving s: $565K * Supplier Negotiations: Developed benchmark analysis of supplier costs, quality and market pricing which supported negotiation efforts resulting in savings of $15M over 4 years with incumbent supplier. * Change Management: Defined requirements & developed a Barcode solution resulti ng in improved efficiency and process controls for large dollar deposits. Develo ped communication, training & implementation plan to insure smooth transition. R esult: Improved receipt process expedited work arrival to the processing floor, increased the processing window, and eliminating the need to increase headcount. * Process Redesign: Mapped existing Reconcilement Process. Designed go forward p rocess through identification and elimination of non-valued added steps and auto mation. Result: Eliminated 1/3 of process steps and need to add 7 FTEs.

CELESTICA INC. formerly MANUFACTURERS SERVICES LTD, Charlotte, NC SITE INFORMATION TECHNOLOGY DIRECTOR, July 2001 - July 2003 SENIOR PROJECT MANAGER, January 2001- July 2001 As Sr Project Manager, managed Project Management Office (PMO) with project pipe line of over 200 Internal & External projects. Partnered with Site Leadership & major customers (IBM, RadiSys) to understand Strategic vision and restructured r elated projects into cohesive initiatives that aligned my teams efforts with the Strategic goals of our internal & external partners. Reduced project backlog by 50%. As Site IT Director, managed the delivery of Information Technology Services at a manufacturing and fulfillment center. Responsible for site IT budget of $5M a nd led staff of 17 full time IT professionals and contractors. * Leadership: Managed requirements gathering & development of a custom Supply Ch ain interface linking Celestica to IBM's SAP system. Project Scope: Impacted eve ry functional process from Order Entry to MRP & Manufacturing through Billing & Accounts Receivable. * Green Belt Project: Led cross-functional team to recover $1.69M of aged Accoun t Receivables; identified gaps in process and reengineered process to eliminate exposure to future A/R losses. * Business Partnering: Developed successful long term relationships and managed collaboration with external and internal business partners. * Champion: Developed and presented business case detailing business risks & fin ancial exposure due to unsupported, outdated hardware/software with our Inventor y Storage and Retrieval System, which managed the movement of Raw materials thro ughout the production facility. Result: Obtained executive approval and funding to Overhaul system. Developed RFP & vendor selection process. Led the successfu l upgrade to the Inventory Management system's servers, operating system, and da tabases. System enhancements included automated redundancy and fail over. * Supplier Management: Evaluated the need for various IT maintenance agreements and implemented additional SLA's to address any deficiencies in Supplier perform ance. * Process Design: Implemented structured process & controls around IT request, r equirements gathering & change control which eliminated rework, implementation d elays & increased customer satisfaction. SPRINGS GLOBAL US, INC. formerly SPRINGS INDUSRIES INC, Fort Mill, SC SYSTEM DEVELOPMENT LEADER, January 1999 - December 2000 During a 2 year project, led development, testing and training for the implement ation of the PkMS Supply Chain system. Monitored and reported project performan ce to Senior Management and collaborated with software vendor on system changes. Provided post implementation support as a PkMS subject matter expert. * Successfully implemented PkMS Supply Chain system in several Springs Industrie s operations on budget and on time. FEDERAL EXPRESS CORPORATION, Charlotte, NC BUSINESS PROCESS IMPROVEMENT CONSULTANT, August 1995 - January 1999 OPERATIONS MANAGER, June 1992 - August 1995 As Business Process Improvement Consultant, analyzed, recommended and assisted m anagement at 22 operations in NC, SC & TN with implementing processes that impro ved productivity, service and reduced costs. As Operations Manager, managed all aspects of the $40M Service Center operation including leading a diverse group of 165 full and part time employees. Performa nce acknowledged with multiple Leadership and Service Excellence awards. * Ensured routing and scheduling of all trucks and aircrafts across 6 districts positively influenced key Southern Regional Quality Metrics including on-time de livery, misrouted packages and expediting expense. Scope: 60+ FedEx facilities, 100's of Truck & Aircraft routes * Identified opportunities and collaborated with leadership to improve key perfo rmance metrics in all Operational units (i.e. Delivery Efficiency, Sort Producti vity, On-Time Delivery, Scan accuracy)

EDUCATION / CERTIFICATION

Master of Business Administration, August 1994 - University of North Carolina, C harlotte Bachelor of Science, Management & Information Systems, December 1988 - Iowa Stat e University Certified Helix Facilitator * Certified Project Management Professional * Six S igma Black Belt