BPR
BPR
- **Goal**: Establish the need for change, define objectives, and secure executive support.
- **Activities**: Identify performance gaps and assess existing processes to create a high-level
vision.
- **Significance**: Clear alignment and commitment from stakeholders set the groundwork for
effective change management.
### 2. **Identify and Map Existing Processes (Understanding the Current State)**
- **Goal**: Document current processes to understand workflows, pain points, and areas of
inefficiency.
- **Activities**: Use flowcharts, process maps, and data gathering to fully visualize current steps
and outcomes.
- **Example**: The company maps its customer order process, discovering multiple points where
orders are manually checked, leading to bottlenecks and potential errors.
- **Goal**: Examine the current process for inefficiencies, redundancies, and non-value-added
activities.
- **Activities**: Analyze pain points and identify root causes through techniques like cause-and-
effect diagrams or root cause analysis.
- **Example**: Analysis reveals that the manual checks, redundant approval steps, and lack of
integrated software systems are contributing to delays.
- **Significance**: Identifying bottlenecks and root causes is essential to ensure the new design
will effectively eliminate inefficiencies.
### 4. **Design the New Process (Redesign)**
- **Goal**: Develop an ideal process that addresses all identified issues and meets project
objectives.
- **Activities**: Leverage technology, streamline workflows, automate tasks, and create new,
efficient processes.
- **Example**: The company designs a new, streamlined order process with automated validation,
inventory checking, and order confirmation, reducing manual intervention and improving accuracy.
- **Significance**: The design phase translates insights from previous stages into actionable
process changes that will drive significant improvement.
- **Goal**: Roll out the new process, often in phases, to minimize disruption.
- **Activities**: Implement changes, train employees, integrate new technologies, and address
any immediate issues.
- **Goal**: Assess the impact of changes, measure outcomes, and make iterative improvements.
- **Activities**: Monitor KPIs, gather feedback, conduct performance evaluations, and refine the
process as needed.
- **Example**: After implementing the new order process, the company monitors order
processing times and customer satisfaction metrics, using this data to further optimize the system.
- **Significance**: Continuous improvement solidifies long-term gains, ensuring that the re-
engineered process remains efficient and responsive to evolving needs.
In this example, the e-commerce company’s re-engineering efforts ultimately result in faster order
processing, fewer errors, and improved customer satisfaction. Each BPR phase plays a crucial role in
ensuring that the new process is both effective and sustainable, providing a structured path to
transformative improvements.