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9 views2 pages

Lesson Notes

Uploaded by

iankabashi17
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© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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TYPES OF COMMUNICATION

(1) Verbal communication


(2) Non-verbal communication

VERBAL COMMUNICATION: This is the communication with the use of words and language, to
communicate message to other party.

It can be performed in two ways and that is:

Oral communication and written communication

ORAL COMMUNICATION: Is communication through spoken words that is face to face, voice chart ,
video conferencing or telephone conversation.

WRITTEN COMMUNICATION: Is a communication through letters, reports, emails, smses, social media
etc to interact with people

NON-VERBAL COMMUNICATION: Is a process of communication without the use of word(wordless)


example of non verbal communication, facial expressions,body language, gestures, posture, nodding of
head, physical appearance etc.

TYPES OF NON-VERBAL COMMUNICATION

(1) Kinesics
(2) Artifacts
(3) Proxemics
(4) Chronemics
(5) Vocalics
(6) Haptics

KINESICS: Is the communication through body language, facial expression, gestures, postures, eye
contacts etc

ARTIFACTS: You learn how the appearance of a person speak a lot about his/her personality

PROXEMICS: The distance maintained by a person when communicating with another person tells you a
lot about their relationship

CHRONEMICS: Is the use of time in communication. It tells you about how punctual or displined a person
is ,or how serious a person is regarding the matter.

VOCALICS:The volume, tone of voice and the pitch by the sender to transmit information.

HAPTICS: The use of touching communication to express emotions, feelings, comfort, empathy,
sympathy etc.

Verbal Vs Non-verbal
The process of communicating Meaning The process of sending and
in which words and language is receiving wordless message
used
No Time consuming Yes
Rarely take place Delivery of wrong message Mostly takes place
Not required Personal presence Required
Message conveyed clearly Advantage Compliment verbal
immediate feedback is possible communication

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