Saad Bin Shahin

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Saad Bin Shahin EXPERIENCE

SALES MANAGER
[email protected] BRIGHTCHAMPS
Providing tailored information to interested parents to effectively
+91 7907545954
communicate the value of robotics education, guide them in
Kochi, Kerala making informed purchasing decisions, and close deals for their
children's learning needs
Provided actionable feedback to the team on enhancing
EDUCATION customer experience, focusing on teacher quality and overall
class effectiveness.
Bachelor in Computer Application Developed and implemented sales improvement strategies,
Mahatma Ghandhi University collaborating with the team to drive revenue growth and
2017 - 2020 optimize sales performance.
12th Standard (CBSE) Computer Science OWNER AND MANAGER Dec 2022 - Sep 2023
2016
7.8 CHAYAKKADA CAFE
Developed and executed promotional campaigns, including
1Oth Standard (CBSE)
exciting offers and combo deals, to increase customer
2014
engagement and drive sales.
7.9
Analyzed customer feedback and market trends to introduce
new menu items, enhancing the dining experience and
attracting diverse clientele.
SKILLS Maintained consistent taste and quality of all menu items,
ensuring customer satisfaction and repeat business.
• Advanced research and analytical skills.
SALES AND OPERATION EXECUTIVE Apr2021 - Dec 2022
• Proven track record in inside sales within MAGICLOGISYS GLOBAL PRIVATE LIMITED
EdTech, consistently exceeding acquisition
Handled customer queries on export operations and
and sales targets.
shipment information and negotiated rates
• Skilled in maintaining positive customer
Prepared export documents including House Bill of Lading and
interactions with a pleasant persistence and Master Bill of Lading
attitude. Contacted carriers to book a space for shipment and
checking all carriers for the best rates
• Strong verbal and written .Arranged shipment of goods by identifying most suitable
communication, transport carrier
Approved bookings for container and freight pick up and
ensuring coordination for shipments
Took responsibility for the shipment from country of origin to
EXTRA-CURRICULAR ACTIVITIES
the delivery at warehouse

• Sales and Marketing Manager at Kaasa


Kitchen, Fort Kochi (2022).
CUSTOMER SERVICE ASSOCIATE July 2020 - April 2021
SUTHERLAND GLOBAL SERVICES
• Participated in Mahatma Gandhi
University Football Tournament (201 Assisted customers with account inquiries, order/ returns
7to2020). status updates in a fast-paced environment
Provided customer service with company's core values of
• Co-ordinated Enero Fest at Chinmaya integrity,service, reliability and excellence
College of Arts, Scienceand Commerce, Ensured accurate responses on product features/functionality
Thrippunithura by retaining knowledge of Amazon products
Effectively communicated and worked closely with various
• Sales Manager at Salt’N Pepper, Fort internal functions including Operations, Quality Assurance
Kochi (2016). (QA), Merchandising, Finance & Legal for resolving customer/
internal escalations

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