Contact details: Address:

The Courier Guy Prepaid One Rate National Share number: 0861 203 203 37 Malta Street
Gauteng phone: 010 222 2300 Cosmo Business Park
Services & Rates: Effective 1 September 2023 Malibongwe Drive, Kya Sands

Additional Notes & Client Checklist:

Cut-off times:
Client has been made aware of the following cut-off times:
Local Sameday Economy Mon-Fri Notify by 10:00 Ready by 10:30
Local Overnight Parcel Mon-Fri Notify by 14:00 Ready by 14:30
National Overnight Mon-Fri Notify by 14:30 Ready by 15:00
National Road Freight Mon-Fri Notify by 14:00 Ready by 14:30
Internationals Mon-Fri Notify by 14:30 Ready by 15:00
Regional Areas Mon-Fri Please confirm by email

Cut off times are the latest time for placing collections unless special arrangements have been made with our Operations staff.
Collection window: The parcel must be available for collection at least one and a half hours in order to ensure the driver does not miss the collection due to traffic or
other collections in the same period.
Please note that due to other collections, a driver cannot be delayed for longer than 10 minutes at any collection.

Training:
Client has been trained in the online collections procedure, online quote procedure, online track & trace procedure, and the online view waybill &
charges procedure. A manual to the online services is available from - https://shiplogic.com/tcgclient/
Training on TCG Products / Services not required.
It is the customer’s responsibility to know which area is regional and which area is a main centre.
Each customer is liable to generate and capture their own waybill(s) using the online portal: https://portal.thecourierguy.co.za/
Should a customer not generate and capture their respective waybill(s), the customer will be charged an additional R25.00 surcharge per waybill not generated and
captured.
__________________________
Client Signature

Communication:
Client has been made aware that all queries and communications are to be submitted to: [email protected]
Client has been made aware that no telephonic placing of collections, quotes, track and trace, or account queries is allowed - and that the accompa-
nying rates are only valid for prepaid clients who adhere to this agreement.

Route guide:
Client has been made aware of how to check place frequency, and that some areas may carry surcharges or require special arrangements.
Client has been made aware that surcharges may depend on the routes (not places) and they should do a quote to confirm regional surcharges.

Transit times:
Client has been made aware of transit times related to each service, and the additional transit time to regional areas.
Client has been made aware that Overnight deliveries, and business hours do not include Saturdays, Sundays, or public holidays (see Saturday /
after hours / public holiday surcharge.)

Liability Cover:
Liability cover has been explained to the client - cover up to R1000 is included. Additional cover is available at 2% of declared value above R1000.
Additional cover must be ticked and a value declared on waybill to apply. Minimum excesses: Please view our T&Cs for all items not covered. Liabil-
ity cover does not included glass items, second hand items, artwork, ceramic, porcelain, or cosmetics. If insufficient packaging, no cover will apply. A
correct packaging and shipment list can be viewed online at https://www.thecourierguy.co.za/packaging-dos-donts/
Claims can be sent to [email protected]. Customer shall advise TCG in writing within 48 hours of the damage/lost goods being delivered or
expected to receive. Images of the damage items will be required.

Account:
Client has been made aware that after the initial deposit of R1150 is paid to activate their account, subsequent deposits of R1150 must be made to
ensure continuous trading. Accounts that should drop below R115 will automatically not be able to trade until a sufficient payment is made and
reflects in the account. Client is aware they may not operate under different accounts at different rates or conditions of use.

Liability Cover:
TCG’s assumption of liability for the declared value of any one parcel, shall not exceed R30,000.00 (THIRTY THOUSAND RAND). In the event that the
declared value exceeds R30,000.00, special arrangements must be made with TCG. The declared value must be substantiated by a purchase invoice
or an up-to-date valuation certificate from a professional valuator.

Date: Client name: Client signature: Area Manager: Area manager's signature: Account Number:

All prices are VAT exclusive.

 Contact details: Address:
The Courier Guy Prepaid One Rate National Share number: 0861 203 203 37 Malta Street
Gauteng phone: 010 222 2300 Cosmo Business Park
Local Services & Rates: Effective 1 September 2023 Malibongwe Drive, Kya Sands

Prices Exclude VAT National Deliveries (Area Dependant)

Type of service selected Minimum Charge Up to kg Rate per kg thereafter Service

Overnight Courier (OVN) R 130.00 2 R 45.00 1-2 Business Days

Economy Road (0 to 5kg) (ECO) R 90.00 5 - 2-3 Business Days
Economy Road (6 to 15kg) (ECO) R 150.00 15 - 2-3 Business Days

Economy Road (16 to 25kg) (ECO) R 200.00 25 R 7.00 2-3 Business Days

PLEASE NOTE: 1-2 working days to be added on to transit times for regional areas. Prices Exclude VAT.

There are no regional surcharges, however:

In the event of your parcel requiring a dedicated special trip to deliver the shipment, additional charges may be levied. There
may also be towns with a special surcharge - these will display the surcharge amount next to them. Examples of special delivery
areas include: mines, power stations, plots, farms, remote areas, military bases, game lodges, ports / harbours, consulates. In
this instance you will be contacted prior to delivery.

Transit Times
Delivery by 11:00 the next business
Place collection before
day. Cost effective for consign-
Major 14:30 and have parcels
If a Saturday or public holiday ser- ments not exceeding 2kg in
Overnight Centres ready by 15:00 (unless by
vice is required the waybill must be actual or volumetric mass.
Courier other arrangement).
clearly marked.

OVN Regional Collection times vary per Within 24 to 48 hours unless spe- Volume mass would be close
Areas route. Please confirm. cial arrangements have been made. to shoe box size.

Place collection before

Major 14:00 and have parcels Delivery in 2 to 3 working days.
Cheapest service for consign-
Road Centres ready by 14:30 (unless by Transit times vary by major centre.
ments exceeding 3kg. Applies
other arrangement).
Freight to all consignments not time
sensitive and too large to
Regional Collection times vary per Delivery in 3 to 5 working days. send overnight.
ECO Areas route. Please confirm. Transit times vary by major centre.

VOLUMETRIC
Consignments are charged on the greater between actual or volumetric mass:

The formula for calculating volumetric mass is as follows:

Length Cm x Breadth Cm x Height Cm
ECO 4000 / OVN 5000

Date: Client name: Client signature: Area Manager: Area manager's signature:

All prices are VAT exclusive.

 Contact details: Address:
The Courier Guy Prepaid One Rate National Share number: 0861 203 203 37 Malta Street
Gauteng phone: 010 222 2300 Cosmo Business Park
Services & Rates: Effective 1 September 2023 Malibongwe Drive, Kya Sands

Prices Exclude VAT Local Deliveries

RATES WITHIN DURBAN / JOHANNESBURG / CAPE TOWN - LOCAL DELIVERIES

Minimum Minimum Rate per Box

Service Name Service
Charge Covers Thereafter
Lodged on the first Available flight, delivery within
SDX
R 755.00 2 Kg R 50.00 p/kg 90min of touchdown in Major centres and 90min
Same Day Express
after collection in Local Area's.
LLSX Collection after 15:00 but before 17:00 with delivery
R 555.00 1 Box R 95.00
Late Local Same Day Express being effected within 90 minutes from collection.
LSX Collection today after 08:00 but before 15:00 and
R 505.00 1 Box R 95.00
Local Same Day Express delivery effected within 90 minutes of collection.
LSE Book before 10:00 and ready for collection by
R 105.00 1 Box R 95.00
Local Same Day Economy 10:30, with delivery by 17:00 the same day.
Book before 14:00 and ready for collection by
LOX
R 105.00 1 Box R 95.00 14:30, with delivery by 11:00 the following business
Local Overnight
day.
LSF (limited to 5kg, R8.70 per kg thereafter) Book before 10:00 and ready for collection by
R 80.00 1 Flyer R 70.00
Local Same Day Flyer 10:30, with delivery by 17:00 the same day.

LOF (limited to 5kg, R8.70 per kg there- Book before 14:00 and ready for collection by
after) R80.00 1 Flyer R 70.00 14:30, with delivery by 11:00 the following business
Local Overnight Flyer day.

Prices Exclude VAT

Local parcels must not be larger than 50cm x 50cm x 50cm, or 30kg.
When exceeding 30 kg (volumetric or actual weight), the national economy rate will apply.

Surcharges Prices Exclude VAT

SPECIAL SERVICES / SURCHARGE SURCHARGE

Early Bird – major centres only R 175.00
Saturday Service - major centres only R 450.00
After Hours / Public Holidays - major centres only R 620.00
Sameday Express - major centres only R 610.00
Chain store, Embassy, Government Departments Collection / Delivery R 450.00
Remote plots, Farms, Power stations, etc R 240.00
CRC R 150.00
Tender Documents R 100.00
High Risk Areas R 65.00

Truck Surcharges: Additional fees may apply for oversized or large quantity consignments.
Truck Collection Arrangements: Kindly schedule truck collections with a minimum of one business day’s notice. Collection times to be confirmed.
Subject to change without notice.

Date: Client name: Client signature: Area Manager: Area manager's signature:

All prices are VAT exclusive.

 Contact details: Address:
The Courier Guy Prepaid One Rate National Share number: 0861 203 203 37 Malta Street
Gauteng phone: 010 222 2300 Cosmo Business Park
Local Services & Rates: Effective 1 September 2023 Malibongwe Drive, Kya Sands

Johannesburg local service areas:

The below map shows the two local zones Johannesburg services.
Same day services are only available within the orange zone.
Local overnight services are available from / to the blue zone.
Local services are not available to townships—they will use the adjacent rate.