106 1 | Practice file Working with words 1. Match 1-8 to a-h to make sentences. 1 Our firm specializes _b_ Ym responsible — Both our roles consist We work work as She works in They're in He deals for the company accounting and general finance. ‘bin furnishings-and household design the areas of pharmaceuticals and hospital supplies. with all the enquiries from clients in our northern region. © ofleading small teams of people on projects. £ charge of dealing with aftersales and client 4 asales assistant for an engineering firm. 1h with each other most of the time. 2 Complete 1-6 in the email with a verb from A and a reposition from B. A charge responsible B in of with for of an consist specialize work deat ——— Hi Burcu, ‘Thanks for your email and congratulations on the new position! They couldn't pick a better person to be in ! their sales team in Ankara. itl be hard to be? all those different people at first but I'm sure you'll manage. With regard to your request for a good translator, | do know someone based in London. Most of her work tends to ‘translating technical documents, and | think she might * English-German translations, However, she's also fluent in Turkish, so I'm sure she could ®___your type of sales literature, Let me know if you'd like me to contact her. I'm sure you'd find her easy to © Best Gerald Business communication 1 Rick Parry is a buyer for a supermarket chain. He is introducing a colleague, Marcel Grover, to Patti Kline, the representative of a key supplier. Complete their conversation with words from the list. this is zwhat do you do Tim very pleased relly her's my. mice to meet you itwas nice Rick Marcel, "_Lanmt yo to meet___one of ‘our guests, Marcel, 2 Patti Kline. She works with Longridge, one of our biggest suppliers. Marcel * to meet you, Patti. Patti * too. So Marcel, 5 exactly? Marcel Well, I'm in charge of all our stores in the ‘south of England. Patti 2 That must be very demanding, You know, a lot of responsibilty. Marcel. Well, I don’t do everything alone. I've got a ‘good team. Rick Sorry, Ineed to talk to someone over there. seeing you, Patti. Keep in touch, Patti Sure. © card. 2 Read the beginning and end of another conversation. Put the words in italics in the correct order. Greg Good afternoon. met // think ce / don’ before i'm Greg Wilkes from canal Conk Jen, to / delighted meet /'m / you ‘Mr Wilkes. My name's Jen Mills. Greg call /plense / Greg / me 3 see you're from Research and Development. Jer are/ which /of/you [from / the [US [part Greg Boston, though I spend a lot of time in Europe these days. Anyway, have /t0/1'm /1/ now /aral / gos, Jen Sure to /maet/nice [you /it very [0s Greg It was very nice to meet you, too. I'd like to keep in touch. have /you /a cand /do z. 2 Je Here you are 1 /hering /frard/ from/to ook / you -Language at work eT GRAMMAR REFERENCE Present simple and present continuous Form Unit 1 acl 1 Complete the sentences with the present simple or the present continuous form of the verbs in brackets. 1 Carlos usually sits (sit) in the main office, but today he Present simple is working (work) at home. Uyoufce/they Shefhefit 2 What time Positive | I work for Ford. Te works really well (you / have to) leave home to get to work? I'm French Wsfast. 3 Look at the woman over there, Why Negative | They don’t ow. | He doesn’t know. = (he / sit) atJohn’s They aren't here. __| She isn’t hee ee wok Question | Where do you work? | Does it cost alot? at aan eon) erat earad less at the moment? Anything interesting ¥0 E 5 What (Nadia / think) When the verb after hesheyit ends in consonant + -y, change the - toan -iand add -es. He relies on financial information. With verbs ending in -ch -0,s, 8, and -r, add es. It reaches new leoels every day. Present continuous Tyoukwefthey Shejhefit Positive |I'mwaitingfora | Delia is emailing call back. her business partner. Negative | They aren’t coming. | Thomas isn’t listening now, Question | Are you making | How is he getting progress? on? Use Present simple Present continuous To talk about actions happening now and current projects. Joel can’t help you right To talk about regular or repeated actions. In my job I speak to customers every day on the phone. now because he's speaking toaclient Totalkabout general | To talk about trends and facts. changing situations. We employ over 300 ‘The price of fuel is falling people. in many countries. With state verbs such as | To talk about temporary understand, know, ike, ete. | situations, Ske knows a lot about this} Kin works a the York ‘aren of business. “office, but she's working at frome today, Adverbs of frequency and time We use adverbs of frequency (always, often, sometimes, never, et.) to talk about how often we do something. 1 With be, put the adverb after the verb. T'm never late for work 2. With other verbs, put the adverb before the verb often work late We use adverbs of time (now, at the moment, currently, etc, to talk about when we do something, Tm currently finishing off a projec. about her new boss? 6 You're very quiet today! (you / think) about your presentation? 7 How much (@ successful salesperson / earn) each year? 8 Excuse me, what (you / do) in this room? This is for staf only. 9 A Whose is this briefcase? BI (think it (belong) to one of our visitors 10 They problems with the new (have) lots of lifts these days. 2. Rewrite the sentences using an adverb from the lis. always nowadays currently never often normally 1 Every Monday morning, we have a team meeting. Weelays have a team mecting on Monday mornin; 2 At the moment I’m working on plans for a new shopping centre. 3. Once or twice each week, Ihave lunch with clients 4 Most Friday afternoons, she leaves at 4.00. 5 All our customers expect free Wi-fi these days. 6 [don’t take work home at the weekends, even if we're really busy during the week. 107108 2 | Practice file Working with words 1 Complete the sentences with the phrases from the list. flesitime overtime —home-working core hours Tench break — public holiday paternity eave ‘unpaid lence anual lence statutory pay 1 Twork flexitime_, so can start and finish my working day whenever like. 2 Ouremployees’ are between ten and four, when they have to be in the office. 3 Last week, I worked for 55 hours, so I did 20 hours 4 work from home once a week because my company has a system of. 5 With maternity leave, the first 12 weeks are fully paid and then you receive 27 weeks’ which is less. 6 Trarely take a -Lusually keep ‘working and eat my sandwich at my desk. 7 Inmany countries, Ist January is a 8 Nowadays, more fathers are taking to help with anew baby. 9 Last year, Itook six months. to travel round the world. It was a great experience but I missed receiving a salary! 10 need to take the rest of my before the end of the year or FIH1ose it. 2 Choose the correct words (a, b or ¢) to complete 1-6 in the text. ‘According to research by Peran Kandola, a business psychology firm, 86% of employees also see a link between their moods and how well they do their work. How can this help us at work? + Take control If you don't lke the terms and 1 at your company, do something ‘about it Talk to someone or maybe even change jobs. + Don’t work late every day or be the person who ‘always says, ll work 2 1" only end Up with you needing to take © leave. + Keep your body healthy as well as your mind Try cycling to work or do exercise during your g like a walk round the building, + Aim for a good work-life © Make time for your family and friends, Make sure you take time off when you need it and always take your full © 1a conditions _b agreements ¢ employment 2a corehours —b overtime unpaid 3 a annual b statutory sick 4 a holiday lunch break ¢ unpaid leave 5 a balance b day © flexible 6 a patemity leave b annual leave € flexitime Business communication 1 Put the words in the correct order to make questions in a phone conversation. a lastname / what / his /’s What's his ast name bb say /-can / that / you / again his / have / number / can / 1 d that / is / case / lower /all © GSA / or / that / was / GSI £ me / you / give / that / could 2. Now complete 1-6 in the conversation with the questions a-f from 1. Katja Hello, Katja speaking, Niki Hi, Katja. It’s Niki. Katja Oh, hi. Niki You know the man we met yesterday? Katja Paul? Niki Yes. ! Katja Bicknell. Paul Bicknell. Niki Thanks. > Katja Sorry, I don’t have it but I do have his email. Niki That's great. Katja Yes, sure. Its p dot bicknell at .. Niki Sorry, Katja P dot bicknell at GS dot org, Ni Katja [as in India. Niki Thanks. © Katja GSI is upper case. Niki So that's p dot bicknell at GSI dot org. Katja That's right. 3. Write the email addresses, URLs and phone numbers. 1 It’sg,e,cathotmail dot com. 2 My number's double zero, double four, three one nine, double four, oh one oh. 3. My email’s Lydia underscore forty-nine, at yahoo dot d for dog, t for Turkey. 4 The new website is www dot, about dash, me, dot ‘com, slash courses, underscore online.acl Language at work 1. Complete the sentences with the phrases from GRAMMAR REFERENCE thelist. The infinitive form difficult to know sad to see important to be Form right foask afraid to leave nice to see The infinitive is formed with fo + base verb (e.g. fo meet, 1 Itwasso________you again. ecient itieney You look so well. Use 2 Itsreally what we aaa RT eet should do next. There isn’tan easy solution. © after an adjective: 3 With staff who aren’t working hard enough, i's IS important to know the truth. firm but fair We're very pleased to meet you. 4 T.__mycirvent jobin eer eee areal «ase [can’t get another always check with everyone to make sure they are 5 (Gribehalf ot everyone bee: waame want to : you go but want Fe Pa erate wish you luck in your next job. «after verbs about plans and decisions: 6 think you're absolutely ietrtens Pat kavors eral fora pay rise. I’s long overdue. ‘They/ve decided to stop buying from us, 2 Complete the sentences with the infinitive or -ing , form of the verbs in brackets. The -ing form 1 They want (change) to Form a system of flexitime. ‘The -ing form is formed with the base verb + ing 2 Would you like Goin) us (e.g, meeting, changing, saving). for dinner? Use 3 Ireally dislike (be) late ‘Use the «ing form of the verb for anything. * after verbs about likes /dislikes: 4 Do you think he'd be interested in like playing sport atthe weekends. apply) for this We enjoyed meeting you all. vacancy? * after a preposition: 5 Thanks very much for need to work on improving my IT skills. (invite) us to look round look forward to seeing you all next week. 6 When do you plan (take) your annual leave this year? 7. This team is responsible for —________ (develop) a new product. 8 Tdbe happy (help) you with this. 9 When did you decide (requalify)? 10 We look forward to (Gee) you on the 2ist. 3 Complete the introduction to a meeting with the infinitive or -ing form of the verbs from the list. spend arrive interview — keep make talk offer sun up Hello, everyone, and thank you all for gn time today. I ealize you're all busy so Thope this meeting brief. As you know, we have been looking at ways of © employees the opportunity to work more flexible hours, and I think we have finally come up with a solution + sure everyone can achieve a better work-life balance, The process has involved §__a large number of diferent people in every department and Ihave tosay that I’ve really enjoyed time talking to many of you. Anyway, Fd ike” by presenting the overall feedback and then I plan about the main points of our proposal.110 3 | Practice file Working with words 1 Pat the letters in brackets in the correct order to make words that match the definitions. 1 something available to exploit and use: resources (ESCRORUSE) 2 timetable of activities: (CSEHDLUE) 3 news on how something is progressing: (UTEPAD) 4 money spending plan: (BDTUGE) 5 the last day for finishing a piece of work or project: (ADENDELI 6 working together: (EAWKTMRO) 7 practical abilities: (LSIKLS) 2 Match 1-8 to a-h to make sentences. 1 Ws always difficult to allocate a 2 Youneedi to learn how to delegate __ 3. What [like about my boss is she always lets me get 4 We're falling 5 It's difficult to stay within __ 6 If we continue like this, we should meet __ 7 Hi, Melinda, it’s Hanna, I need to get an __ 8 I'm sure we'll be able to catch ll behind schedule, so we all need to work this weekend. ¢ update on how the project is progressing. tasks - you can’t possibly do everything yourself. ‘€ up there are three more weeks left. £ onwith my work on my own. g budget — we always overspend. 1h the deadline without too much trouble, 3 Complete the email with the correct form of words from 2. MS Dear Jan, I'm afraid it looks like we are not going to be able to meet the ! next Friday. We've fallen behind 2 because we were not 9 sufficient + We need more with the appropriate skills to be put on the project immediately. Of course, this does mean that we won't be able to stay within our & either. | will send you an 7___ after our team meeting this afternoon to let you know what is decided, Very best wishes, Graham Business communication 1 Complete the conversation with the words from, the list. emteack happening with anyone else <0 far u're currently let's check help with update me let's meet where are Henry Right, so everything's !_on brack_with accommodation. What's next on the list? Ah yes, before I forget, Melinda, can you contact the car hire people for the VIPS? Melinda I'd prefer not to if that’s OK. Vd do it but I'm really busy with the caterers. Henry Oh really? What's? them? Melinda The usual problems with menu changes ~ which is why I can’t take anything else on. Henry As Melinda's busy, i that something you can , Martin? Martin Sure, no problem. Henry Thanks, Martin, Martin You're welcome. Henry And‘ ‘we with replies to the invitations, Rebecca? Rebecca I've sent them out but © waiting for replies from 70 people. Henry That many? Can, help you check if they're coming? Rebecca No, Ican manage. I'll ing them individually over the next two days. Henry Thanks, Rebecca. OK Ralph Can you ‘on briefing the media? Ralph 50 good. I've sent out a press release and a few journalists have already confirmed. Henry Good, 50°, swe all know what we're doing. Melinda is dealing with the caterers, Rebecca is handling the invitations, “Martin is handling the car hire firm and Ralph hhas volunteered to deal with the media. OK, if that’s everything,” again in a week to review progress. 2 Put the wordsin italics in the correct order to complete the conversation. Kevin Express Printers, Kevin speaking. Ludo. Hi Kevin it’s Ludo here. coerything / going / ‘s/ How '_How's everything going — with our brochures? Kevin So farso good. olost /se/ finished /'ve Lado Great, so tack /ewerything /om /s Kevin Yes, but we need somebody to deliver them. [Ludo Well, something /1/is/ean/that help with? Call me rane reready and Tean come and collect them. Kevin OK, Great. Ludo Good. So to sum up, you're going to make sure they're completed 1/ going /’m /1o/and collect them,Lc ott OL Language at work eT 1. Underline the correct words in italics to complete GRAMMAR REFERENCE P the sentences. Present perfect and past simple 1 [booked / hace booked the hotel yesterday. Form 2. Have / Did you ever been to India? 3 [live in London now, but Ince lived /Ifed in Paris Present perfect Past simple from 2010 to 2012. has/have + past participle | verb + -al rcen’t sen / did't see him recently Thave worked here for | Tworked here two years Last year, Ihave changed / changed jobs 4 5 Five yen. ago. 6 Have / Did you go to the meeting last week? 7 8 He hasn't arrived / didn't arrioe yet. asked /I've asked for this report three times already this week! Use Use both the present perfect and the past simple to talk about the past in different situations. 2 Complete the sentences withthe past simple oF Present perfect Past simple present perfect form of the verbs in brackets. To talk about finished __| To talk about finished. 1 Anna has worked (work) here for actions or events when | actions or events when ages. She still does the same job. the speaker does not | the speaker says, asks or 2 Thesales office (close) say, ask or know shen it | knows when something deen treeeahaps happened. (The time is | happened. (The time is Minagine Diese: nat pected) specified) 9 Ther omens) # meeting widval ne managers We've already done this. | met hin ast Saturday. i (gon / call him beck Thaven't seen him, I'm | When did he leave? yee? afraid. last 5 What time mm ‘Saturday. (she / arrive)? ' 6 don’t think we ———— (ever / meet) before, have we? 7 7 7 We (not / take) the To talk about actions or | To talk about actions or opportunity when we had the chance. events that took pace in_ events that tock place in 8 Things __(not / improve) a time period that has not | a finished time period. that much since he took over. finished, eg, up tonow, | She eoorked here or fice 9 (yout /ever / speak) to ted, this yor: pore, fom 1999 fo 2008 ihe CEO? We've manufactured this 10 You know a lot about this company. Hove long product for over thee years. (vou / work) here? How long have yu been 3 Complete the conversation with the words from the eo list _ alrendy just yet {A The presentation isin two minutes and I till rr ry haven't seen Caroline * ne B Actually, she’s 2 arrived I saw her car We often use the adverbs | We usually use time arrive a few minutes ago. just, yet and already with | words and phrases with ‘A Great. And our speaker has ® set up in the present perfect. the past simple, e.g. the conference room, so I think we're ready to start We use just toshow an _ | yesterday, tas wee, fest once Caroline comes up action happened in the _ | yerr, in 2011, three years C Sorry I'm late. The traffic was terrible! very recent past. ago, when Larrived. We use yet in negative sentences and questions to talk about something, that hasn’t happened but you expect will happen. We use already to emphasize an action happened sooner than. expected or planned. ma112 4 | Practice file Working with words 1 Replace the words in italics in 1-8 with the words from the list and rewrite the sentences. secure wserfeiendly andy up-tordate time-consuming poor quality efficent 1 Everything about this app is really sy to tunderstond and operate. Everything about this app i eally user friendly, __ ‘accurate 2. The new café round the corner isa bit expensive, but it's so convenient for lunch. 3. How correct are these figures? They con't appear to add up, 4 All your information is stored on state-of-the-art servers, so it’s very safe from identify thieves. 5 You take a numbered ticket at the bank now instead of queuing, It’s really good for reducing the time. 6 I'd like a report on the situation which is detailed and says what's happening now! 7 This new software seems to have made doing the monthly payroll take 1p more of my day compared to the old system. 8 The graphics on this new version are really mot very _good given the price. 2 Complete the sentences with the phrases from the list. Then underline the correct verbs in italics. Having a financial adviser Flying business class Hiring a consultant Online banking a Alps /allows the company look at problems objectively and consider all the possibilities. 2 makes / allows me to Concentrate on earning the money and not on what to do with it. 3 lets / mikes it so much, faster than going to a building and waiting with everyone else. 4 lets /allows me get a decent nights sleep and saves the cost of a hotel Business communication 1 Complete the sentences with words from the list. allow convinced find happens problems question seems 1 One of the biggest is that the Wi-fi signal is very weak, 2 That’sa good 5 3 What i | press this flashing button? 4 I'mnot that the new motor is faster. To me, it seems slower. 5. Even though it's automatic, will it save my work manually? 6 Itmight complicated now but, in fact, i'll become clear when you start using it. 7 Vm sure you'll, it much easier to use once you get used to it. me to 2 Complete the conversation with the phrases from the list another useful feature is it Tet the main benefits its also alot ess ‘makes things easier ‘make your life easier will tet thats probably true A So, this isthe new photocopier. that it's faster and can do lager amounts a one ime. ‘time-consuming to use because it's programmable. Be ‘me copy on both sides of the paper? A Yes, of course. # you copy on two sides, put two pages on one side and reduce and enlarge pages. Everything, realy 'm sie youl Find i wail Be ‘but it still looks rather complicated. A It might seem like that at first but, in fact, it’s very user-friendly and ” B What happens if I select this button that shows a double-sided option with a staple? A Wall, that the photocopier can staple pages together, B Really? A Yes, try itLanguage at work eT GRAMMAR REFERENCE Comparative forms and modifiers Form 1 Add er to one- and some tworsyllable adjectives and to adverbs with the same form as adjectives. small snaller fist = faster Ifthe adjective or adverb ends in-y, change the -y toan-iand add cr. happy ~ happier 2 Double the consonant after a vowel atthe end of short adjectives ‘hot hotter big = bigger ‘hi = thinner 3 Some adjectives and adverbs are irregular g0od/ell better, bud/baly — worse 4 Add more to adjectives and adverbs with two or ‘more syllables. accurate => more accurate quickly — more quickly 5. Add than after the comparative form to compare two thin a Use 1 Use the comparative to compare two or more things or people. ‘This new system is better than the old one 2 To say something is the same, use as + adjective +03. Was accurate as the old system: 3. Tosay something is diferent, use not as + adjective + as, Itis not (isn’t) as efficient asthe old system. Modifying comparative adjectives and adverbs Use modifiers to talk about differences in the size of the 1 Big diferences: mic, ea a get del Sales ave far bigger this year than last year. We sold out much more quickly this year. Before as + adjective + as, use not anything Tike Sales weren‘t anything like as big as last yer’ 2 Small differences: abit a litle, slightly, marginally Sales were a bit better this year. vera, we did a little better this year Before as + adjective + as, use nearly or almost. There were nearly as many customers lastnight as there were at Christmas. Unit 4 acl 1 Complete the guidelines for designing a website with the correct form of the adjectives in brackets. To be effective, websites must always score much \_higher — high) in what ‘usability guru’, Jakob Nielsen, calls ‘the three Fs’ Functional First of all, a website must be a (easy) to use as anyone else's. Badly-designed sites don’t function as * (good) as their competitors’ and so they lose a Tot more business. Another point is that sites which are successful are continually looking at how they can be even ¢ (friendly) to the user. Fast The second F is to be © (fast) than the rest. Customers won't want fo use the website if downloacling pages on the site is (slow) than on other sites, Familiar ‘The final F is familiarity. A site which is (original) than its competitors’ may look good, but in theend it will be*® (popular) ifit’s similar to other websites and users know how it works and. what it does. 2 Adrian Sewell company is looking for a nev website designer. He is discussing the options with two members of his team. Read this information and underline the correct words in tics in theit conversation. FritzNeH | Experience: 5 years Salary expectation: very high Style: modern Sickness record: 1 day last year Maria Mendes | Experience: 4 years, 6 months Salary expectation: medium Style: traditional Sickness record: 0 days last year Experience: 2 years Salary expectation: medium / low Style: experimental Sickness record: 11 days last year Jean Petit Adrian So, Katie, Guy ~ what do you think of our candidates? Katie Well, I think we should choose Maria. She is "a lot/ more experienced ®as /than Jean, and she didn’t take any days off due to sickness last year. Guy Yes, but I think Jean would be better than / that Maria, He's more dynamic and his salary expectations are also 4a bit /a fot lower than hers. Adrian Well I disagree with both of you. I think we should go for Fritz. His designs are Slightly more up-to-date than Maria’s and that’s important for our image. And his sickness record is a litle / nach better than Jean’s and only 7a bit /a grent deal worse than Maria’s. Katie Yes, but Maria is almost a5 / not nearly as experienced as Fritz, and her salary expectations are far /a bit lower. Adrian I think we can talk to Fritz about salaries 113114 5 | Practice file Working with words 1 Complete the sentences with the correct form of the words from the list. care serve require aya expect satisfy 1. Once you've built good customer _ loyalty, they keep coming back year after year. 2. First ofall, I need to find out about your What exactly do you need? 3 Ill just put you through to customer They should be able to help you. 4 Inthis company we really about our customers and we're always thinking of how we can keep them happy. 5 The results show that we're not always matching up to people's ‘ 6 We regularly do market research to find out about levels of customer with our products. 2 Underline the correct words in italics to complete the sentences. 1 It’s caring /loyal company which wants to make customers happy. 2. Our aim is to exceed your expectations /satisfaction every time, 3. Whatever you require /satisfy, we can supply it within 24 hours. 4. Isthere a way to produce /deliver this in a smaller 5 If you are not 100% expected / satisfied with the item, ‘we will replace ito give you your money back. 6 Note that delivery /care times may vary during the holiday period. 7 Uvehad a highly required / productive week and done everything on my list. 3. Match the words from the list to definitions 1-6. expect loyalty satisfy require services cure 1 something companies supply ~not products 2. giving or showing strong support for a company or brand 3 tobelieve something will happen 4 toned something for a particular purpose looking after somebody or something, 6 tomake someone feel pleased and contented Business communication 1 Underline the correct words in italics to complete the conversation. A It’s Satout /armund our IT seminar next year. 'd like to do /fix a date for it B Didn’t we “attend arrange it for January? A Yes, we did, but not many of our staff can Sarrive / come then. They say it’s too soon after Christmas. B OK. Well, the second half of February is Swell / good for me. How does that *suit/convenient you? A Actually, can we 7make /bring it later in the year? B Of course. But when? ‘A Most people seem to think that late in March is Samy goad / OK. How about Friday 27th? B I'm not “confirmed /free on that day. Can we" fit / bring it forward to the Wednesday of that same week? A The 25th? Sure. B So that’s the IT seminar arranged for Wednesday March 25th. Complete the sentences with the prepositions from, at back for forward in on to 1 Hello, I'm calling __t arrange a meeting at yout hotel. 2 Ws ‘our appointment at four today. Something's come up. 3 Is Tuesday any good. you? 4 Sorry, but I'm not free ‘one, Maybe later inthe day? 5 I'mafraid [can’t come Thursday. 6 I'mbusy next week, so can we move it to the week after? 7 Instead of the afternoon, why don’t we bring it to the morning? 8 Can we make it later the week?