“Evaluating the Effectiveness of Learning Management

Systems: BSIT Students' Perceptions at Bestlink

College of the Philippines”

CHAPTER 1: The Problem and Its Background

Introduction
The growing reliance on digital tools in education has transformed the way institutions deliver content and
engage with students. Learning Management Systems (LMS) have emerged as vital platforms that facilitate
course management, enhance communication, and support the overall learning experience. This research
focuses on evaluating the effectiveness of the LMS at Bestlink College of the Philippines through the
perceptions of Bachelor of Science in Information Technology (BSIT) students. By understanding how these
students experience the LMS, the study aims to provide insights that can inform improvements in its use and
implementation.

At Bestlink College, the LMS serves as a central hub for BSIT students, allowing them to submit
assignments, access learning resources, and engage in discussions. However, despite the system’s
significance, there is limited understanding of how students perceive its usability, accessibility, and
effectiveness in supporting their academic success. Prior research has often overlooked the specific
experiences of IT students, whose coursework typically demands extensive interaction with digital tools.
Identifying students’ perceptions is crucial for addressing any challenges they face and ensuring the LMS
meets their educational needs effectively.

The primary objective of this study is to evaluate BSIT students' perceptions of the LMS, focusing on key
aspects such as usability, accessibility, engagement, and its impact on learning outcomes. To implement this
research, a mixed-methods approach will be utilized. Initially, a survey will be distributed to BSIT students
to gather quantitative data on their experiences with the LMS. Following this, focus group discussions may
be conducted to collect qualitative insights. The data will be analyzed using statistical methods for
quantitative results and thematic analysis for qualitative feedback. Ultimately, the findings will inform
recommendations for enhancing the LMS, contributing to a more effective learning environment for
students at Bestlink College.
Theoretical Framework
This study draws on relevant theory to frame the evaluation of Learning Management Systems:

Self-Determination Theory (SDT)

Self-Determination Theory (SDT) suggests that effective Learning Management Systems (LMS) can
enhance student motivation by supporting autonomy, competence, and relatedness, which are crucial for
fostering intrinsic motivation (Deci & Ryan, 2000).

“An effective LMS can promote student motivation by supporting autonomy (independent
learning), competence (achieving mastery through accessible materials), and relatedness
(interaction with peers and instructors).”

Deci, E. L., & Ryan, R. M. (2000). The "what" and "why" of goal pursuits: Human needs and the
self-determination of behavior. Psychological Inquiry, 11(4), 227-268.
Conceptual Framework

INPUT PROCESS OUTPUT

Profile of BSIT Students Data collection of Evaluated effectiveness
a. Year Level students' profiles through of the Learning
b. Sex Google Form. Management System
c. Internet Accessibility Administering (LMS) based on BSIT
Current Curriculum Used questionnaires to gather students' perceptions at
by the Institution perceptions on LMS Bestlink College of the
effectiveness. Philippines, identifying
Organization of students' areas for improvement
responses. and overall satisfaction
Statistical analysis of levels.
data.

This research aims to evaluate the effectiveness of the Learning Management System (LMS) from the
perspective of BSIT students at Bestlink College of the Philippines.

INPUT: The study will focus on the profiles of BSIT students, including their year level, sex, and internet
accessibility. It will also consider the current curriculum used at the institution.

PROCESS: Data will be collected through a Google Form, where students will answer questionnaires about
their experiences and perceptions of the LMS. The responses will be organized and analyzed statistically to
understand trends and insights.

OUTPUT: The result will be an evaluation of the LMS’s effectiveness, highlighting strengths and
weaknesses based on student feedback. This evaluation will help identify areas for improvement and
measure overall student satisfaction with the LMS.
Statement of the Problem
This study aims to evaluate the perceptions of BSIT students at Bestlink College of the Philippines regarding
the Learning Management System (LMS). The LMS plays a crucial role in their academic experience, but
several challenges may affect their satisfaction, engagement, and overall learning outcomes. By
understanding the students' perceptions of these challenges, the study seeks to identify areas for
improvement.

The study specifically addresses the following problems based on students' experiences:

Inconsistency in Lesson Uploads: The LMS sometimes fails to upload lessons consistently, leading to
confusion and hindering students' ability to stay on track with their studies.
1. Incorrectly Marked Lessons as Completed: System faults occasionally result in lessons being
marked as completed, even when they are not finished, causing uncertainty about students' progress.
2. Lack of Direct Notifications: The absence of timely notifications regarding updates or new
materials reduces students' awareness and engagement with course content.
3. Low Student Engagement: Limited interactive features within the LMS lead to low student
participation and motivation, resulting in a passive learning environment.
4. Frequent Technical Issues: Regular technical glitches disrupt the learning process, causing
frustration and discouraging students from fully utilizing the LMS.
5. Lack of Personalized Learning Experiences: The absence of adaptive learning features restricts
students from receiving tailored content, reducing their motivation and engagement.
6. Limited Interaction Opportunities: A lack of platforms for interaction among students and
between students and instructors contributes to feelings of isolation and hinders collaboration.
7. Overwhelming Amount of Information: An excessive volume of content presented in a
disorganized manner can overwhelm students, making it difficult to focus and effectively absorb key
concepts.

Hypothesis
The hypotheses in this study look at specific problems with the Learning Management System (LMS) that
BSIT students at Bestlink College of the Philippines face. Each hypothesis connects to a problem identified
in the research questions and suggests a possible effect on students’ learning experiences.

These hypotheses will help us explore how issues like inconsistent lesson uploads, lack of notifications, and
technical problems impact student engagement and satisfaction. By testing these hypotheses, the study aims
to find practical solutions to improve the LMS, making it better for students’ learning experiences.

- Inconsistency in Lesson Uploads

H1: Ensuring that all weekly modules are consistently available for each subject will enhance BSIT
students' satisfaction and academic performance.
- Lessons Marked as Completed
H2: Improving the accuracy of the lesson tracking system will reduce instances of incorrect marking
and enhance students' confidence in their learning progress.
- Lack of Direct Notifications
H3: Introducing a reliable notification system will ensure students receive timely updates, positively
affecting their engagement and academic performance.
- Low Student Engagement
H₄: Enhancing interactive features within the LMS will increase student participation and overall
effectiveness of the platform, leading to improved engagement.
- Technical Issues
H5: Providing regular technical support and maintenance will minimize system glitches and
crashes, allowing students to use the LMS more effectively and reducing frustration.
- Lack of Personalized Learning Experiences
H₆: Implementing adaptive learning features within the LMS will provide personalized learning
experiences, increasing student satisfaction and motivation.
- Limited Interaction Opportunities
H7: Creating more platforms for interaction within the LMS will foster communication and
collaboration among students, reducing feelings of isolation.
- Overwhelming Amount of Information
H8: Organizing content more effectively and curating information will alleviate the overwhelming
feelings students experience, improving focus and learning outcomes.
-

Scope and Limitation

This study will focus on the effectiveness of learning management system and perception of Bachelor of
Science Information Technology (BSIT) students at Bestlink College of the Philippines. Evaluate the
system’s usability, functionality, and effectiveness in supporting student learning, engagement, and
communication. Also, the study will cover specific aspects such as ease of navigation, accessibility, the
quality of interaction between students and instructors. The study will use survey questionnaire to gather
data from student's perceptions.
 The limitation of the study includes the limited sample sized of the survey questionnaire, which may not
represent the entire population to the other academic programs or student populations at Bestlink College
or other institutions. The study does not include other's perception from other stakeholders, such as
faculty members or IT staff, who might have different perspectives on the LMS’s effectiveness.
Additionally, the study may not measure actual academic performance or learning outcomes but will only
assess the perception of students. The study will be conducted on the academic year 2024-2025.

Significance of the Study

This study aims to explore the perceptions' of BSIT students in the effectiveness of learning management
system LMS, this study will serve as reference for various groups of people which include the following:

For the LMS system, it can help to allow to upload and share content, convenient to use.
IT personnel, it will encourage them to identify what's their LMS improve based on students perceptions.
For the school, it will improve their engagement and increase accessibility to course materials.
For students, the study will greatly benefit the students because they are the subject of this research and will
lead them on what is used of LMS in their academic lifestyle.
For the teacher, this may help them, for the purpose of having knowledge about what's the behavior of their
students for having low grades, so they can make a way to prevent this issue again. Future researchers, the
result of the study may be the basis of further studies and can be used as related literature.

Definition of Terms
• Learning Management System (LMS)
Software tool used by schools for teaching, managing assignments, and communication between
students and teachers.
• Self-Determination Theory (SDT)
Theory about motivation that highlights the importance of feeling in control, believing in oneself,
and connecting with others.
• Autonomy
In the context of education, autonomy refers to the ability of students to take control of their own
learning processes, making choices about how, when, and what they study. It is a fundamental
component of Self-Determination Theory (SDT) that fosters intrinsic motivation and self-directed
learning.
• Intrinsic Motivation – The internal drive to engage in activities for personal satisfaction, linked to
autonomy, competence, and relatedness in learning
• Statistical Analysis – The process of examining and interpreting the collected survey data to
identify trends, correlations, and insights regarding students' perceptions of the LMS.
• Thematic Analysis – A qualitative data analysis method used to identify themes and patterns from
students' responses in focus group discussions, providing deeper insights into their experiences with
the LMS.
• Stakeholders – Individuals or groups affected by or involved in the LMS at Bestlink College,
including students, teachers, IT personnel, school administration, and future researchers.
• Technical Glitch - Errors or issues that disrupt the LMS's performance, like crashes or slow
loading.
• Feedback Mechanisms
Ways for teachers to give comments or grades, helping students improve.
CHAPTER 2: Review of Related Studies and Literature
In this chapter, we will review related studies and literature (RRSL) that explore the effectiveness of
Learning Management Systems (LMS) as perceived by BSIT students at Bestlink College of the
Philippines. This review is essential for understanding how students perceive their learning experiences and
the challenges they face with the LMS, which will inform our recommendations for improvement.

Incorporating both local studies and foreign literature provides a well-rounded context for our research,
titled “Evaluating the Effectiveness of Learning Management Systems: BSIT Students' Perceptions at
Bestlink College of the Philippines.” Local studies highlight specific issues within our educational setting,
while foreign literature focuses on international research studies on Learning Management Systems. It
provides a broader understanding of LMS effectiveness globally.

Local Studies :
This section includes studies conducted within the Philippines, specifically related to:

Effectiveness of LMS in Philippine Schools

Based on the study conducted at the University of Perpetual Help System JONELTA, the effectiveness of
Learning Management Systems (LMS) was explored, focusing on senior high school students and their
teachers' techno-pedagogical skills. The research revealed that LMS effectiveness—assessed through system
content, instruction, interaction, and technology quality—significantly impacts student learning
engagement. Additionally, the findings indicated that higher LMS effectiveness correlates with improved
pedagogical skills among teachers and increased student engagement, emphasizing the importance of
teacher competency in leveraging LMS for enhanced student outcomes. This aligns with the current
research, which aims to evaluate LMS usage in higher education institutions in the Philippines, particularly
at Bestlink College of the Philippines, and its effects on student performance and engagement. This
summary is based on the study by Samson and Yango (2023), which investigated LMS usage, teachers'
techno-pedagogical skills, and student engagement at University of Perpetual Help System JONELTA
campuses.

Challenges Faced by Students in LMS Implementation

A study by Roa et al. (2023) at the University of Science and Technology of Southern Philippines identified
several challenges in Learning Management Systems (LMS). The findings indicated that technical
difficulties and complicated interfaces negatively affect student satisfaction, highlighting the need for better
technical support and easier access to course materials. Furthermore, lower ratings in concept
comprehension suggest a requirement for improved instructional design, incorporating multimedia
presentations and interactive activities. Problems with assignment submissions emphasize the necessity for
timely resolution of technical issues to prevent user frustration. Although faculty support is valued, ongoing
training could enhance their effectiveness in using the LMS. While the LMS is viewed as a means to
promote self-discipline and time management, its features can be further developed to support these skills.
Additionally, regular updates are essential to keep content relevant and engaging, and continuous user
feedback is crucial for identifying areas of improvement to ensure the LMS meets student needs.

Perception of LMS Usability by Filipino Students

A relevant study on MoodleCloud as a Learning Management System (LMS) examined faculty and graduate
students' perceptions of user engagement and satisfaction. The research highlighted the importance of socio-
cognitive factors—personal, behavioral, and environmental—in promoting user independence. The findings
revealed that higher usability levels, especially regarding learnability and user-friendliness, are associated
with increased user satisfaction, indicating that both faculty and students viewed the platform positively.
This underscores the crucial role of a user-friendly interface in improving educational experiences and
outcomes (Mendoza et al., 2023). Overall, the study conducted by Mendoza, Catapang, and Aquino (2023)
assessed the impact of MoodleCloud on fostering user-independence engagement among faculty and
graduate students in a state university in the Philippines.

Best Practices in LMS Deployment in the Philippines

According to the study conducted by Santos et al. (2023), the development of a Learning Management
System (LMS) for senior high schools in the Philippines was examined, focusing on user requirements from
principals, teachers, and students. The research revealed that existing classroom environments are often not
conducive to learning, as indicated by both principals and teachers. Moreover, students expressed concerns
about their teachers' preparedness and the overall enjoyment of lessons. The study emphasized the need for
a well-designed LMS to enhance teaching and learning experiences, making them more relevant and
effective in preparation for the Fourth Industrial Revolution. This summary is based on the study by Santos,
Durano, and Hortillosa (2023), which focused on developing an LMS tailored for senior high schools

Foreign Literature :
This section focuses on international research studies on Learning Management Systems. It provides a
broader understanding of LMS effectiveness globally.

Global Perspectives on LMS Effectiveness

A notable study conducted at the University of Technology in South Africa explored how academics utilized
various LMS digital tools to foster student engagement. The research involved 116 academics from two
faculties, who were asked to identify which LMS tools were most effective in promoting interaction among
students.

The findings revealed that 90.5% of the academics agreed that learning activities on the LMS significantly
encouraged student engagement. This study employed a mixed-method approach, utilizing surveys and
interviews to gather data. The results indicated that academics effectively used LMS features, such as
discussion forums, Microsoft Teams chats, Collaborate Ultra, and WhatsApp, to create interactive learning
environments. Additionally, the study emphasized the importance of instructional designers in supporting
educators in selecting and utilizing appropriate tools for student engagement, especially in an era
increasingly influenced by artificial intelligence.
Such insights underscore the potential of LMS to enhance student learning experiences globally, providing
valuable lessons for educational institutions aiming to improve student engagement through technology
(Simelane-Mnisi, 2023).

Technological Innovations in LMS

Future trends in Learning Management Systems (LMS) and adaptive learning technology are transforming
employee development. For instance, Deloitte's talent development team launched a new LMS that
integrates adaptive learning with AI-driven analytics, tailoring courses to individual learning styles. In 2019,
Deloitte reported a 50% increase in employee engagement after implementing this strategy. Organizations
should conduct thorough needs assessments to understand learning preferences and leverage data-driven
insights to create relevant content, fostering a culture of continuous learning.
Similarly, the British Broadcasting Corporation (BBC) initiated the BBC Academy to quickly upskill
employees amid a changing media landscape. By utilizing machine learning algorithms, the Academy
customized training modules based on real-time performance and interests, achieving a 40% improvement
in skill acquisition efficiency within a year. For successful adoption of such technologies, organizations
must align learning objectives with business goals, collect regular feedback, and ensure seamless integration
with existing systems. (Vorecol Editorial Team, 2024).

Challenges in LMS Adoption in Other Countries

Emerging trends in Learning Management Systems (LMS) are reshaping the educational landscape,
particularly in higher education. A study by Jordan and Duckett (2018) highlighted the challenges students
and instructors face when adapting to new LMS platforms, specifically comparing Google Classroom and
Blackboard. Their research, which included surveys and focus groups, found that 83% of students reported
higher satisfaction with Google Classroom, praising its user-friendly interface and enhanced interaction
capabilities.

The study revealed crucial insights into the importance of usability and engagement in LMS design. For
instance, while instructors appreciated the reliability of Classroom, students emphasized the need for
personalization in their learning experiences. To address these issues effectively, institutions must prioritize
comprehensive training for faculty and continuous feedback from students, ensuring that LMS platforms are
not only functional but also supportive of diverse learning needs. This approach can foster a more engaging
and effective learning environment, ultimately enhancing student outcomes in the digital age.

Student Perceptions and Engagement in LMS

Current trends in Learning Management Systems (LMS) are significantly reshaping the educational
landscape, especially in higher education. A study conducted by Juhary (2014) at the National Defence
University of Malaysia (NDUM) examined students' perceptions of their LMS, which serves as an
additional resource for learning and teaching. Utilizing the Technology Acceptance Model (TAM) as its
foundation, the research gathered data from 100 students across five classes through surveys.

Initial findings revealed that students generally view the LMS positively, recognizing its value in monitoring
their learning progress and engagement. However, the study also uncovered several technical challenges
that must be addressed to ensure the system operates effectively. Resolving these issues is crucial for
NDUM, particularly as Malaysia strives to increase participation in Massive Open Online Courses
(MOOCs). By prioritizing enhancements in usability and tackling technical problems, educational
institutions can foster more effective and engaging learning environments that cater to diverse learning
needs, ultimately improving student outcomes in the digital age.

Synthesis of Review Literature and Studies

This synthesis highlights key findings from local and foreign studies on the effectiveness of Learning
Management Systems (LMS) as perceived by BSIT students at Bestlink College of the Philippines.
Summary of Key Findings
Local studies indicate that LMS effectiveness significantly impacts student engagement. Samson and Yango
(2023) found a positive correlation between effective LMS use and improved pedagogical skills among
teachers, while Roa et al. (2023) identified technical difficulties and complex interfaces as barriers to student
satisfaction. Mendoza et al. (2023) emphasized the importance of usability, showing that user-friendly LMS
fosters greater satisfaction. Santos et al. (2023) called for the development of tailored LMS to enhance
learning experiences.
In Foreign literature, Simelane-Mnisi (2023) demonstrated that academics effectively use LMS tools to
promote interaction. Vorecol Editorial Team (2024) discussed the role of adaptive learning technologies in
personalizing education. Jordan and Duckett (2018) highlighted the significance of usability and ongoing
student feedback in LMS adoption.
Patterns, Similarities, and Differences
Both local and foreign studies recognize the importance of usability in LMS effectiveness. However, local
studies focus on specific challenges within the Philippine context, such as teacher preparedness and
immediate technical issues. In contrast, foreign studies emphasize broader technological trends and
innovations in LMS.
Gaps in the Literature
Despite the insights provided, there is a lack of research specifically examining the perceptions of BSIT
students at Bestlink College. This study aims to address this gap by evaluating LMS usage in this context,
identifying specific areas for improvement to enhance student engagement and learning outcomes.
References
Local Study

(1) Samson, V., & Yango, A. (2023). Effectiveness of learning management system, teachers’ techno-
pedagogical skills, and students’ learning engagement in Senior High School at the University Of
Perpetual Help System-Jonelta Campuses. Technium Social Sciences Journal, 44(1), 220–240.
https://doi.org/10.47577/tssj.v44i1.8949
(2) Roa, M., Gimeno, E., Tenorio, C., & Malawani, A. (2023). Effectiveness of learning management
system in University of Science and Technology of Southern Philippines Cagayan De Oro and
Villanueva campuses: A policy recommendation. E3S Web of Conferences, 440,
10.1051/e3sconf/202344005003.
(3) Mendoza, J. R., Catapang, R. G., & Aquino, J. M. (2023). The impact of MoodleCloud on faculty and
graduate students’ user-independence engagement in a state university in the Philippines. International
Journal of Learning, Teaching and Educational Research, 22(12), 15-28.
http://ijlter.net/index.php/ijlter/article/view/1825
(4) Santos, M. S. M. D., Durano, D. C., & Hortillosa, A. D. (2023). The development of a proposed
Learning Management System for Senior High Schools in the Philippines. International Journal of
Information and Education Technology, 13(3), 430-438.

Foreign Literature

(1) Simelane-Mnisi, S. (2023). Effectiveness of LMS Digital Tools Used by the Academics to Foster
Students’ Engagement. Education Sciences, 13(10), 980. https://doi.org/10.3390/educsci13100980
(2) Vorecol Editorial Team. (2024). Future trends in LMS and adaptive learning technology. Retrieved
from [https://vorecol.com/blogs/blog-case-studies-successful-implementation-of-lms-with-adaptive-
learning-features-184411
(3) Jordan, M. M., & Duckett, N. D. (2018). Universities confront ‘tech disruption’: Perceptions of student
engagement online using two learning management systems. The journal of public and professional
sociology, 10(1), 4.
(4) Juhary, J. (2014). Perceived usefulness and ease of use of the learning management system as a learning
tool. International Education Studies, 7(8), 23-34.
 “Evaluating the Effectiveness of Learning
Management
Systems: BSIT Students' Perceptions at Bestlink
College of the Philippines”

Members:
Ray Angelo Rosales
Noverene Pan
Lojero, Leandro J.
Empenado, Gladys M.

BSIT -31005
Submitted to: Sir Aldrine De Guzman