DEPARTMENT OF TOURISM AND HOTEL MANAGEMENT

Course Guide for TOUR GUIDING

Credits : 4
Semester : 1, 2024/2025
Time and venue : To be determined on a daily basis
Contact person : Jackson Ngabirano
Email & Tel: [email protected] 0781713867/0756638368
Examiner(s) : Jackson Ngabirano

Course Description:
The quality of guiding services is essential to any tourist destination. This course provides the
students with the skills and techniques of effectively guiding tourists through and interpreting for
them the key features of any given destination.
Course Objectives:
The main objectives of this course are:
1. To introduce the students to the various attractions and tourism products in any given
destination
2. To empower the students with the skills to effectively plan and execute a guided tour
3. To equip the students with the skills to handle various tour scenarios to the satisfaction of
the guests
Learning Outcomes
By the end of this course, the learners should be able to:
i. Deliver quality tour guiding service to tourists;
ii. Conduct tours within hygiene and safety principles and practices to the satisfaction of
guests

Course schedule
Date & Mode Learning Topic/ Content Reading Materials
of delivery outcome
Week I &II At the end of this Unit I. Introduction
topic the students  Definition of key terms key  Lecturer notes
must be able to terms like tour guiding , tour  https://
guide , guiding gadgets www.scribd.com/
explain the keys
 Types of tour guides document/
terms involved in  Principles of tour guiding 426372032/2006-
tour guiding,  Qualities and Duties of a tour VUSSC-Tour-Guiding-
problems faced guide pdf
 by tour guides  Problems faced by tour guides (
and their  Solutions of problems faced Page 219-234)
possible by tour guides.
solutions.
Week III&IV At the end of this Unit II. The tourist and tourism  Lecturer notes
topic students system  Destination Uganda(
must be able to  Destination attractions www.visituganda.com
 Advantages of tourist  https://
explain different
destinations www.scribd.com/
tourist attractions  Problems that may be faced at document/
found in Uganda the destination 426372032/2006-
and a variety of  Tourist motivations and choice VUSSC-Tour-Guiding-
tourist activities for particular tours pdf
that can be  Exercise ( pitching your tour) page 56-59
offered in these
attractions.
Practical:
Week VI& VI At the end of the Unit 1II. Tour planning and
topic students administration (with exercises)  Lecturer notes
will be able to  Pre-tour preparations –  https://
checklists for the guide and the www.scribd.com/
conduct and run
guests/weather forecast, document/
tours at both traffic/the routes, etc; preparing 426372032/2006-
regional and commentaries etc; spare VUSSC-Tour-Guiding-
national level. gadgets/equipment pdf
 Receiving Tourists; pre-
departure briefing – reminders
(ticking off the checklist,
knowing your group/tourist in terms
of preferences, abilities, health etc
 On-site/tour preparations
(taking note of: clients’
needs/interests/captivating
moments/energy levels, updates,
building rapport/tourist participation,
unanswered questions,
tensions/conflicts/anxieties/creative
planning/Plan B
 Tour closing and Post tour
activities (research in case of
unanswered questions,
feedback

Practical:
Week VII At the end of this topic Unit IV. Guiding procedures and  https://
&VIII students can guide key issues when www.scribd.com/
tourists and are able to  Guiding procedures document/
solve any problem that  Guiding in the national park 426372032/2006-
may arise during the  Leading a nature walk VUSSC-Tour-
tour.  City guiding Guiding-pdf
page 245-251
Week IX& X At the end of this topic Unit V. Different ways of  https://
students can communicating with tourists www.scribd.com/
communicate  Techniques when document/
effectively to tourists communicating with an 426372032/2006-
following the Dos and individual, group, couple, VUSSC-Tour-
Don’ts in elderly, children, disabled etc) Guiding-pdf
communication during a tour ( pages 77-90)
 Formats for various individuals
(children, illiterate, educated,
multicultural group https://www.scribd.com/
 Communication strategies document/
426372032/2006-VUSSC-
Tour-Guiding-pdf
pages 120-126

Week XI & XII At the end this Unit VI. Safety issues during a tour
topic students are (in-class drills and role plays)
can provide safety  Pick pockets
to the clients. They  Food related safety
are equipped with  Site/trail and travel related
the skills. safety (allergies to plants,
invertebrates, heights,
humidity, motion sickness)
 (In)security measures in varied
situations
 Survival techniques in the field
when faced by dangerous
animals and when lost in the
field
Week At the end of this Unit VII. Itinerary  Lecturer notes
XIII&XIV topic students are
able to design tour
itineraries for their
clients showing the
details of activities
to be done.
Week XV Reflection of course evaluation
Week XVI
&XII REVISION AND EXAMINATION WEEK
MODE OF ASSESSMENT
COURSE FACILITATOR:  Progressive Assessment: (50%)
Name: Jackson Ngabirano  Course work (10%)
Contact:0781713867/ 0756638368  Class representations (20%)
WhatsApp: 0781713867  Course test (20%)
Availability: e.g. All other days Final Written Examination (50%)
available except Sunday

Course policies

A. Class Attendance, Participation and Emergencies

1. Attending classes is mandatory for all students. Note that a student must attend at least 75%
in order to be allowed to sit for exams
2. Participation in group work or teamwork is required whenever such work is assigned.
3. In case of any emergency that disenables a student from attending classes or completing
work, the student is expected to communicate with the lecturer before, during or at least a
day after the lecture.

B. Late Work and Missing Assessments

1. Each student is responsible for making sure that his or her work is done on time.
2. Any student who misses assessments or misses class should talk to his or her
lecturer/facilitator or professor as soon as possible and seek the lecturer’s advice on how
to make up for work missed or assessments missed.
3. Students who expect to miss classes or to miss assessments for health reasons or special
family reasons should communicate with the lecturer for the course as soon as possible.

4. Students should note that there may be a penalty for late work, and missed assessments.
The penalty may include not being allowed to sit for the final examination.

5. Students who are unable to keep up with class work should consult with the course
lecturer or dean of students, and seek advice.
C. Integrity and Zero Tolerance for Plagiarism

1. All students are expected to abide by the university’s policy on ethical conduct.
2. Any student involved in cheating in tests, coursework or examinations will be suspended
pending investigations, and may be expelled from the University.
3. Any student involved in buying or selling tests or examinations will be suspended from the
University pending investigations.
4. Any student involved in using sexual favors in exchange for marks will be suspended
pending investigations, and may be expelled from the University.
5. Plagiarism means presenting other people’s work from online or from other sources as your
own. Plagiarism is a serious offence and will not be tolerated, and offenders will fail that
particular course.
6. Students are required to read the University’s policy on examinations.

D. Make up of Missed Classes

1. There will be special make up classes for each class that is missed because the lecturer could
not come to class on a particular day. This will be done in consultation with students through
the class representative
2. Students who miss classes as a result of emergencies mentioned in A (3) above, can contact
the lecturer when their situation has improved to deal with the situation on a case-by-case
basis.

REFERENCES

1. Pelayo, L. E. A (2008). Principles ad Ethics of Tour Guiding. Rex Book Store

2. Weiler, B & Black, R., (2014). Tour Guiding Research: Insights, Issues, and Implications.
Channel View Publications. UK.