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• Annual leave – the full-time annual leave
annual entitlement is 30 working days
(not including bank holidays). There are an
additional 4 closure days per year.
• Season ticket loan scheme
• Generous Pension scheme
• Cycle to work scheme
• Free gym membership at Qmotion Sport
and Fitness centre
• Employee Assistance Programme
• Flexible working practice (based on
personal circumstances and working
preferences)

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Job description

Job details
Job title Web Developer

Department Communications & Marketing

Reports to Head of Communications and Marketing

Grade and salary Professional Grade 4 (£38,165-£44,722)

Hours per week Full-time (35 hours per week)

Appointment period Fixed-term 9-12 month maternity contract

Flexible with office days at our Mile End campus, occasionally also
Current location
at our Whitechapel campus.

Work activity type Operational/Technical/Support

Job context

Queen Mary University of London Students’ Union (the Students’ Union) is a representative and
campaigning organisation providing high quality services, activities and opportunities for Queen Mary
University of London (QMUL) students. The Students’ Union’s mission is ‘To Listen, To Act, and To
Improve Students’ Lives” and it works towards objectives such as building an authentic student voice,
supporting meaningful connections and prioritising students’ mental health. The Students’ Union also
operates a Sport and Fitness Centre, shops, cafes, bars, events and hospitality services through its
wholly owned trading subsidiary QMSU Services Ltd. All the profits from these commercial outlets help
to fund the services provided by the Students’ Union.

The role sits within the Communications and Marketing team who are responsible for ensuring the
Students’ Union resonates with all students and that they’re aware of the opportunities and services on
offer to them to help them love their time at university. This is achieved through the delivery of creative
and engaging marketing campaigns and communications for the team’s projects and the charitable and
commercial services. These campaigns are delivered via offline, online, print and digital channels. The
team is also responsible for the Students’ Union’s brand, creative & design, photography/videography,
website, social media, email campaigns, PR and on-campus experiential marketing.

The role will be predominately based at the Mile End campus in an open plan office in the Students’
Union Hub building, which is also used by staff from the teams of Student Voice, Student Engagement,
Customer Services and the Executive Officers.

Job purpose

The Web Developer will take the lead on all things web and mobile apps, managing the maintenance
and ongoing development of the Students’ Union website, membership and content management
system (MSL: Membership Solutions Limited), app platforms (QMSU Perks Loyalty App and QMSU
Sport & Gym App) and other online platforms such as Google Suite / Google Business pages and the
Freshworks online chat service. The Web Developer will take web design and UX projects from start to
finish to support the delivery of effective marketing campaigns that engage our student audience, whilst
working to ensure the website and apps are kept up to date and act as useful resources for students
and staff. The postholder will also work to ensure the Students’ Union website is kept up to date and
secure, whilst providing support to our charity and commercial teams with their website requirements.

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Work will be delivered through the completion of project requests from our teams, alongside marketing
team-led projects. Our website style is fun, exciting and vibrant, and led by the latest Gen-Z and youth
trends. Your work will need to compass these values, whilst adhering to the Students’ Union’s brand
guidelines to ensure we maintain a strong and consistent brand identity.

Main duties and responsibilities

Web Development & Project Management

• To lead on front-end and back-end web development work and maintenance, covering all aspects of
the Students’ Union’s web estate and providing solutions to a variety of design related and technical
issues.
• To manage and produce webpages, template pages and styling widgets using a variety of coding
languages including HTML, HTML5, CSS3, JavaScript, Bootstrap and other relevant coding libraries
and frameworks.
• To manage, schedule and undertake website project requests from Students’ Union departments,
producing specifications and timescales for project delivery, whilst clearly communicating and
explaining technical concepts when needed.
• To ensure that our web and digital infrastructure is best practice and innovative, making the most out
of the platforms we use and suggesting and implementing improvements for the future, ensuring we
keep abreast of trends and techniques to ensure our online presence remains relevant, accessible
and responsive to user needs.
• To test web platforms across operating systems, browsers and devices to ensure correct functionality
and design, solving problems as and when they are identified.
• To manage and maintain the Students’ Union’s online shop, e-ticketing and e-commerce activity.
• To ensure the Students’ Union brand is applied consistently and in accordance with the organisation’s
brand guidelines across the Students’ Union website and online platforms.
• To write copy for the Students’ Union’s website, proofing and optimising for a range of online platforms
and devices.

Membership Management System (MSL)

• To be the lead contact for the back-end and membership management system provider (MSL:
Membership Solutions Limited) and ensure a strong and productive working relationship is
maintained.
• To manage user and administrator access to the Students’ Union’s website, CMS and MMS, whilst
regularly reviewing and monitoring web changes made by staff through the CMS.
• To manage the Students’ Union’s MSL e-POS till systems and online shop, provide technical support
and assistance to users, processing bulk refunds and troubleshooting issues.

Mobile App & Online Platforms

• To maintain and develop the Students’ Union’s mobile app platforms, including the QMSU Perks
Loyalty App and QMSU Sport App, whilst managing our presence on the university app.
• To ensure the Google Business pages and Google Suite (used by Clubs & Societies) are maintained
and kept up-to-date.

Training & Support

• Deliver training, support and resources for Students’ Union staff on how to use the website and other
key digital systems.

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 • To be the specialist contact and provide technical support and advice to staff and students for all
website and membership system queries, in relation to the website, CMS, technical specifications for
web and email content, SEO and web analytics.

Analytics & Reporting

• Implement Search Engine Optimisation (SEO) on site content and links to increase overall web traffic.
• To regularly review and monitor the performance and effectiveness of the Students’ Union’s website
and other online platforms by utilising reporting tools and Google GA4 to identify trends and undertake
improvements.
• To prepare and provide reports on website and app usage data, active users, page views and other
key stats, as and when instructed.

Data Management & Statutory Compliance

• To manage the data transfer link between the Students’ Union and university student record system
(SITS), whilst ensuring all data transfers comply with the GDPR (General Data Protection Regulation)
• To comply with all relevant legislation relating to copyright, privacy, GDPR and freedom of information.

General

• To support the delivery of relevant parts of the Students’ Union’s strategy and Communications &
Marketing department plan.
• Assist in the delivery of flagship Students’ Union events, such as Welcome Week, the Welcome Fair
and Elections.
• To champion and implement the Students’ Union environmental and ethical aims within the
department.

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 Person specification
This table lists the essential and desirable requirements needed in order to perform the job effectively.
Candidates will be shortlisted based on the extent to which they meet these requirements.

Essential: Requirements without which the job could not be done.

Desirable: Requirements that would enable the candidate to perform the job well.

Essential /
Requirements
Desirable
Qualifications Degree or equivalent experience E
Web development qualification or equivalent experience D
Knowledge, A portfolio demonstrating past work and website projects E
Skills and (please submit this alongside your application)
Experience
Demonstratable experience of web and digital development using E
programming languages such as HTML, HTML5, CSS, XML, CSS3,
JavaScript and its web frameworks
Knowledge of JQuery, bootstrap and other web design / scripting libraries D
Experience and knowledge of development and design for mobile-based E
devices
Good understanding of User Interface (UI) design and User Experience (UX) E
development practices
Knowledge and experience in front-end and back-end of website design and E
management, web hosting and web application delivery
Understanding of content and membership management systems, ideally E
with MSL (Membership Solutions Limited)
Experience of user-centric approach to content, usability, testing, mobile E
websites, SEO and accessibility
Experience of liaising with a technical 3rd party to resolve problems and find D
solutions
Project Management experience D
Knowledge of app development D
Knowledge of GA4 Google Analytics and reporting on web activity E
Excellent attention to detail and methodical approach to problem solving E
Strong problem solving skills E
Experience of managing and prioritising a varied workload E
Ability to communicate effectively with students and staff, with a strong focus E
on providing exceptional customer service
Experience of working effectively and collaboratively as part of a team and E
using own initiative
Experience of developing and delivering training D

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 Attitude, Empathy with the aims and values of Queen Mary University of London E
Disposition Students’ Union and passionate about improving the student experience
and Other
Circumstances An understanding of the needs and expectations of a student audience D
Ability to understand and comply with legal requirements relating to E
copyright, GDPR, privacy and freedom of information
Willingness to work very occasional evenings and weekends E
*The ability to meet UK ‘right to work’ requirements. E

* The University has a legal responsibility to ensure that all potential employees can provide documentary
evidence of their legal right to work in the UK prior to commencing employment. Candidates shortlisted for
interview will be ask to bring their passport or another acceptable form of evidence to verify their right to
work.

The above list of responsibilities is not exhaustive, and the jobholder may be required to undertake other duties commensurate with the level
of the role, as reasonably requested by their line manager. This job description accurately reflects the duties and responsibilities of the role
at the time the job description was written. These duties and responsibilities may change over time without significantly impacting on the
character of the role, the overall level of responsibility, or its grade.

Depending on strategic or operational needs, the jobholder may in the future be required to work for another existing or new organisational
unit and/or at a different site within Queen Mary. This may be on a temporary or indefinite basis and may involve a change in line management
and / or regularly working at more than one site.

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 Please note that we advertise our salaries on a range to indicate the trajectory of progression that can be made. Appointments are usually
made at the start of the salary range. The Queen Mary salary structure includes automatic pay progression within the published grades,
subject to service, funding and performance. In addition to this, there are performance related annualay review schemes in place.

Visa Sponsorship

For those who do not have a right to work in the UK, the University is a UKVI licensed sponsor and is able to
issue a Certificate of Sponsorship (CoS) to successful candidates who are offered skilled roles and meet the
eligibility criteria. The CoS enables candidates to apply for a Skilled Worker visa. Further information on the
Skilled Worker visa can be found via: www.gov.uk/skilled-worker-visa

Global Talent Visa Route

The Global Talent visa is an alternative route to sponsorship, directly applied for by the applicant. It is open
to those wishing to work in the UK and who are a leader or potential leader in the fields of academia or
research, arts and culture, and digital technology. Further information on the Global Talent Route can be
found via: https://www.gov.uk/global-talent

For additional information on both visa sponsorship and non-sponsorship visa routes, please visit the UK
Visas and Immigration website: https://www.gov.uk/browse/visas-immigration/work-visas

Academic Technology Approval Scheme (ATAS)

Academics and Researchers applying for Skilled Worker visas and Sponsored Researchers applying for
Government Authorised Exchange visas who will be undertaking research activities, at PhD level or above, in
the one of the ATAS listed subject areas will be required to obtain an ATAS certificate before they can apply
for a visa to work in the UK.

Exemptions will exist for nationals from the EEA, Australia, Canada, Japan, New Zealand, Singapore, South
Korea, Switzerland and USA and those applying for Global Talent Visas. For further information on this, please
visit the UK Visas and Immigration website: https://www.gov.uk/guidance/find-out-if-you-require-an-atas-
certificate

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Jenny Upstone - Brand & Communications Manager
Email: [email protected]
Tel: 0207 882 8030

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