Aanchal Mangla Resume

Aanchal Mangla
P1/6A, SRS Pearl Floor, Sector 87, Faridabad (Haryana) 121002

Mobile – 9910084202
E-mail - [email protected]
Career Summary
Targeting challenging assignments in Customer Relationship
Management with an organization of high repute
Location Preference: Delhi-NCR
Professional Snapshot
• Making strategies for efficient functioning of the CRM team & increasing their
productivity.
• Team Handling and ensure the smooth and effective functioning of the
operations.
• Develop and own processes to deliver the best standards of customer
satisfaction.
•Making strategies for efficient functioning of the CRM team & increasing their
productivity.
• Identifying, benchmarking, implementing and replicating Best practices
across the product / process.
•Develop, implement & improve Checklists / Guidelines / Forms / Templates /
Reports as required.
• Monitoring for compliances / deviations in process and root cause analysis.
• Root cause analysis of defects in processes across the service/product.
• Prepare, document and implement Corrective Action and Preventive Action
(CAPA) for all compliance / deviation
issues.
• Point of contact for all audit & compliance requirements.
• Involved in recruitment process for CRM dept.
• Involved in employee engagement and productivity enhancement initiatives.
• Handling SMS Advertising / SMS Campaigning / E-Mail Campaigning
• Proven track record of managing, training, driving organizational growth and
profitability.
• Possess expertise in key account management, direct sales and marketing,
product training.
• Creative thinker endowed with strong interpersonal, relationship management
and analytical skills.
• Capable of working under strict deadlines and completing large volume of work
quickly and independently.
Key Skills
➢ Customer Relationship Management

➢ Audit and Compliance
➢ Team Management
➢ Escalation Management
➢ Knowledge Management
➢ Strategic Planning
➢ Key Account Management
➢ Sales & Marketing (B2B, B2C)
➢ Team Supervision
➢ Business Development
➢ Product Promotion
Career Path
Matrimony.com Limited
Senior Relationship Manager – Service (Delhi NCR) June’18 – Till Date
Responsibilities:
➢ Gathered and managed the client's requirements.
➢ Estimated efforts and negotiated the timelines with client and other
teams.
➢ Worked with different teams such as sales, quality, marketing and

advertisement teams to deliver the service by using
the product, service process and client specific knowledge within the
defined timelines.
➢ Provided solutions for problems by identifying, evaluating and

implementing alternatives in a professional manner.
➢ Exceeded client’s expectation by quality service and helped to increase our

business.
➢ Prioritize and stimulate escalations with Continuing Product Development
(CPD) to ensure visibility, traction and ultimate closure.
➢ Ensure customer is heard throughout escalation process.
➢ Establish correct expectations, enforce relief and resolve through effective

communication.
➢ Created online videos, training guides, FAQs, WebEx training sessions etc.
to benefit all customers.
Unified Collaboration Services LLP (VCNow)

Business Development Manager – Sales & Operations (Delhi NCR) Oct’16 – June’18
Responsibilities:
➢ Perform as primary interface for Global Management with regards to
customer escalations.
➢ Review and identify root cause for all escalated service requests and use
this information to improve continuously within service delivery teams.
➢ Collaborate with other workgroup teams to train using process and
procedures based on historical experience.
➢ Team Handling and ensured the smooth and effective functioning of the
business.
➢ Ensured outstanding customer satisfaction by maintaining strong working
relationships.
➢ Stores Operation and Franchise Management .
➢ Counseling of working executive for Management Institute like XLRI and
IIM.
➢ Also cater VC setup events to MNC’s, Corporates and Politicians.
Youth4work.com
Executive - Key Accounts Oct’15 – Sep’16
Responsibilities:
➢ Responsible for working alongside Founder and accepting delegated responsibilities
and duties with the goal of eventually becoming a sales & marketing manager.
➢ Primarily looking after branding and market presence of custom assessment solution.
➢ Maintaining and developing relationships with existing customers.
➢ Gathering market and customer information.
➢ Providing feedback on future buying trends.
➢ Negotiating variations in price, delivery and specifications with manager.
➢ Advising on forthcoming product developments and discussing special promotions.
➢ Liaising with technical team to check on the progress of existing orders and update on
company’s website.
➢ Recording sales and order information.
➢ One stop assigned for all company engagement and corporate relationships.
IT Skills
• Basic knowledge of MS Office, MS Access,CRM & Internet Applications.
Education
• B.A. LLB(HONS)from Maharshi Dayanand University - 2017

• 12th passed from C.B.S.E. (Commerce) - 2012
• 10th passed from C.B.S.E. - 2010
Personal Details
Father’s name : Mr. Sunil Goel

Date of Birth : 13th January 1994
Nationality : Indian
Languages known : English, Hindi
Marital Status : Married

Aanchal Mangla Resume

Uploaded by

Copyright:

Available Formats

Aanchal Mangla Resume

Uploaded by

Document Information

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

Aanchal Mangla Resume

Uploaded by

Copyright:

Available Formats

Aanchal Mangla

P1/6A, SRS Pearl Floor, Sector 87, Faridabad (Haryana) 121002

Location Preference: Delhi-NCR

➢ Customer Relationship Management

➢ Worked with different teams such as sales, quality, marketing and

➢ Provided solutions for problems by identifying, evaluating and

➢ Exceeded client’s expectation by quality service and helped to increase our

➢ Ensure customer is heard throughout escalation process.

➢ Establish correct expectations, enforce relief and resolve through effective

Unified Collaboration Services LLP (VCNow)

• Basic knowledge of MS Office, MS Access,CRM & Internet Applications.

• B.A. LLB(HONS)from Maharshi Dayanand University - 2017

Father’s name : Mr. Sunil Goel

You might also like